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You are here: Home / Track & Retrieve My Passport | Passport/Visa Collection Locations

Track & Retrieve My Passport Passport/Visa Collection Locations

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Collecting Your Passport/Visa

Change delivery options, required documents for passport retrieval, check the status of your visa, passport tracking options.

If your visa application is approved, your passport and visa will be returned via our courier service. You must collect your passport within 15 days from the time you are notified. The courier will hold your passport for only 15 days, after which it will be returned to the Embassy/Consulate.

Do not come to your selected Aramex location before you have been informed by our services that your passport is ready for pick up.

Free Dropoff/Pickup:  You may dropoff or pickup your documents free of charge at the following location:

Paid Dropoff/Pickup:  You may select the following option to dropoff or pickup your documents.  The amount listed is to be paid by the applicant at the time of dropoff/pickup:

You may change your preferred document delivery address online or through the call center until midnight on the day of your interview appointment. There is no cost to change your delivery preferences. For drop-off service applicants, you may change your delivery location up to the time you drop off your application materials at the Aramex location.

We strongly advise you not to change the pick-up location after the time limit. Any changes to your desired pick-up location after this time limit will lead to a delay in your passport delivery.

To collect your passport you must present your original (not a photocopy) government-issued photo ID. We recommend you also bring a printed copy of your appointment letter.

If a representative is collecting your passport from the document collection office on your behalf, even in case of family members, the representative must present:

  • Their own original government-issued photo ID for identification;
  • A photocopy of your government-issued photo ID;
  • Your representative's full name as shown on their government-issued photo ID

Note: In case of a group/family, a single letter of authority with the required information for each of the applicants will be accepted.

If the applicant is under the age of 14, the following documents are required:

  • The family book or birth certificate of the child(ren);
  • An original, signed letter of authority from either of the applicant's parents;
  • A clear photocopy of the government-issued photo ID belonging to the parent who signed the applicant's letter of authority; and,
  • The representative's original government-issued photo ID.

Original legal evidence of the parental relationship (i.e. birth certificate, family card, etc.)

Note: School groups can designate one person to collect multiple passports for students and teachers from their institution traveling together. The person picking up the passports must have a signed letter from the school that officially authorizes this person to retrieve the passports on behalf of the group and lists the names of all the group members as they appear in their passports.

You can check the status of your application any time at this website: https://ceac.state.gov/CEACStatTracker/Status.aspx . Please wait at least three business days following your visa interview to check on the status of your application. The system may not have updated the status of your application prior to that time, and thus the message you receive may not reflect the actual status of your application.

For your convenience, you have several options to choose from to track the location of your passport.

Instant:  Enter your passport number below to check on the status.

If your status shows "origination scan", it means your passport has left the Consulate and is in transit to the delivery location you have chosen. It is however not available yet.

Only when the status shows "ready for pick up", it means you can go to the Aramex location you have chosen to pick up your passport.

Please do not go to your delivery location if your status does not show "ready for pick up" as it means your passport has not reached its final destination for pick up.

The Consulate cannot help you regarding the status of your passport delivery. Please do not contact the Consulate regarding the status of your passport delivery.

Email:  Send an e-mail to  [email protected]  and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled. Do not include any additional text. You will receive an automatic response with the status.

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  Online:  You can track your passport online  here .

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How to check the status of your visa application

Find out how to check the status of your visa application online. And to avoid delays, learn how to update your address if you move while waiting for your visa to be approved.

Check the status of your immigrant or nonimmigrant visa application online using the U.S. Department of State's Visa Status Check portal. You will need to enter your case number when you use the portal.

If you move after submitting a visa application, notify the U.S. Citizenship and Immigration Services (USCIS) as soon as possible. Learn more about updating your address through your USCIS account and using the Enterprise Change of Address (E-COA) self-service tool.

LAST UPDATED: January 4, 2024

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The DS-160, Online Nonimmigrant Visa Application form, is for temporary travel to the United States, and for K (fiancé(e)) visas. Form DS-160 is submitted electronically to the Department of State website via the Internet. Consular Officers use the information entered on the DS-160 to process the visa application and, combined with a personal interview, determine an applicant’s eligibility for a nonimmigrant visa.

Visa applicants must submit a completed DS-160, Online Nonimmigrant Visa Application for all nonimmigrant visa categories, including applicants applying for K visas. ( Note:   For K visa cases in process at a U.S. Embassy or Consulate prior to October 7, 2013, review the limited exceptions explained in the FAQs below.) 

Review the Frequently Asked Questions for instructions about using the DS-160.

Access the online DS-160 by clicking: Consular Electronic Application Center website .

Important Notice to Visa Applicants: After you have completed the DS-160, you must take these next steps below:

  • Print and keep the DS-160 barcode page. (You will not need to print the full application.)
  • You must schedule a visa interview appointment.  (The U.S. Embassy or Consulate does not schedule an appointment for you.) Visit the  U.S. Embassy or Consulate  website where you will be interviewed for country-specific instructions.;
  • Pay the visa application processing fee . Review country-specific instructions on the  U.S. Embassy or Consulate  website.

More Information

A-Z Index Latest News What is a U.S. Visa? Diversity Visa Program Visa Waiver Program Fraud Warning Find a U.S. Embassy or Consulate Straight Facts on U.S. Visas

Immigrant Visa Interview-Ready Backlog Report

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  1. USTravelDocs

    How to apply for your nonimmigrant visa for travel to the United States. What documents, photos and information you need to apply for your visa. How to access visa application forms and instructions. How to pay your visa application fee. Schedule your interview at a U.S. Embassy or Consulate General.

  2. Visa Status Check - United States Department of State

    On this website, you can check your U.S. visa application status. Please select a location and enter your Application ID or Case Number. NOTE: For applicants who completed their forms prior to January 1, 2022, please put NA into the Passport and Surname fields.

  3. CEAC - United States Department of State

    On this website, you can check your U.S. visa application status. Visa Application Type. Please enter your Case Number. Immigrant Visa Case Number. (e.g., MTL1999626025) Enter the code as shown.

  4. USTravelDocs

    USTravelDocs is your online guide to apply for a U.S. visa from any country. Register, pay, book, and check your visa status at portal.ustraveldocs.com.

  5. Apply for a U.S. Visa | Track & Retrieve My Passport ...

    Check the Status of Your Visa. You can check the status of your application any time at this website: https://ceac.state.gov/CEACStatTracker/Status.aspx. Please wait at least three business days following your visa interview to check on the status of your application.

  6. How to check the status of your visa application | USAGov

    Check the status of your immigrant or nonimmigrant visa application online using the U.S. Department of State's Visa Status Check portal. You will need to enter your case number when you use the portal.

  7. Consular Electronic Application Center

    On this website, you can apply for a U.S. Nonimmigrant Visa; apply to renew an A, G, or NATO Visa; apply for an Immigrant Visa; or check the status of your visa application. On this website, you can also pay certain fees associated with your Immigrant Visa application.

  8. portal.ustraveldocs.com

    Apply for a U.S. visa, schedule your appointment, and check your visa status at portal.ustraveldocs.com.

  9. U.S. Visas - Travel

    A citizen of a foreign country who seeks to travel to the United States generally must first obtain a U.S. visa. Visas are placed in the travelers passport, a travel document issued by the traveler’s country of citizenship.

  10. DS-160: Online Nonimmigrant Visa Application - Travel

    The DS-160, Online Nonimmigrant Visa Application form, is for temporary travel to the United States, and for K (fiancé(e)) visas. Form DS-160 is submitted electronically to the Department of State website via the Internet.