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General Queries

Before you contact us, take a look at our frequently asked questions , where you might find the information you need. If you are unable to find the answer here please use the TUI Chat function on the TUI website, this can be access via this link by clicking on the speech bubble in the bottom right corner - TUI Chat .  

Alternatively you can complete our pre travel enquiry form. Please enter your order ID as Booking Reference and Order Date as Departure Date. Click here to access this form. 

Otherwise you can raise a query with us by calling  0203 451 2688

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What kind of assistance can I request as a passenger with reduced mobility?

Passengers with reduced mobility can receive assistance at the airport of departure and of arrival as well as during the flight. In case passengers wish to receive assistance, it is advisable to reserve assistance when booking the flight, or by contacting us as soon as possible afterwards. This assistance is always provided free of charge. Several types of assistance are available for people with reduced mobility. It is therefore always required to provide correct information. The most frequent types of assistance include: - WCHR: passengers who require assistance to cover long distances, but are able to walk and ascend and descend stairs independently. - WCHS: passengers who are able to walk short distances, but cannot ascend and descend stairs but need assistance. - WCHC: passengers who are completely immobile and wheelchair-bound. These persons need to have their own wheelchair and be accompanied to their seat on the plane. Other assistance options include: - Escort for people with auditory and/or visual impairment: passengers are guided to their seat. These persons can always travel with an assistance dog or guide dog. - Escort for people with developmental and/or cognitive impairment. - Meet & Assist: escort for passengers who require assistance to find their way at the airport (e.g. people who fly for the first time, who are unable to read, mothers with small children) At Brussels Airport: First go to the check-in desk in the departure hall to receive your boarding pass. You must then show it to the Special Assistance Welcome Desk, located next to check-in row 2, behind the check-in desks.                   Can't make it to the check-in desk or the Special Assistance Welcome Desk? Feel free to go to one of the various PRM help points at the airport. These can be found at the following locations - Car park P2, level 2 (departure hall) - Drop-off zone, next to the ticket machine - Bus station near platform C - Train station (near the lifts) At any other airport, please report to the hostess or the handler at the check-in desk. You can reserve assistance when booking your flight. If you have already booked your flight, please go to the section 'Contact' on our website to contact us.

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Guides Assisted Travel

Website format, how to request assistance, assistance available at the airport, help points, on the day of departure, travelling to the airport, at the airport and our terminal building, assisted travel meeting area, airport security, terminal arrivals, changing places, assistance animals, mobility equipment, hidden disabilities, consulting with local disability groups, quick links.

We have a range of facilities and services on hand at Leeds Bradford Airport to help passengers with reduced mobility have as pleasant an experience of air travel as possible.

Access to the website for the visually impaired is available via the use of a screen reader. Press Ctrl and '+' to enhance the size of the text.  

If you’ll require assistance at the airport you must notify your airline, tour operator or travel agent at the time of booking. You’ll need to let them know your assistance requirements and whether you are travelling with a mobility aid or assistance dog. If you have booked the flights online yourself, some airlines provide an option to book assistance in the “My Booking” section of their website.This should be no later than 48 hours before you are due to travel. 

Your airline will ensure the airport is expecting to assist you. Failure to pre-notify, may result in a delay to assistance upon your departure or arrival. 

 Airlines can be notified on the following numbers:

  • Jet2.com  |   0800 408 5591
  • Ryanair  | 01279 358399
  • TUI  | Flying direct with TUI 0203 451 2688, if flying with another airline booked though TUI call 0800 1071534
  • KLM  | +800 556 22737
  • Aurigny  | 01481 267 267
  • Aer Lingus  | 0333 006 6921
  • easyJet | 0330 551 5151

Passengers can experience assistance on many different levels at the airport, to suit all needs.

Let our Assisted Travel team know when you have arrived at the airport so that at the designated points assistance can be provided. We can help you from any of the on-site car parks, through check-in and security through to assisting to the seat on the aircraft. 

When travelling in to Leeds Bradford Airport, assistance can be provided from the aircraft, through immigration and baggage reclaim, to a designated point within the car parks.

Your requirements can be discussed with our Assisted Travel team. Please email us at [email protected] .

You can request assistance from the Terminal Front Express help point, please use the intercom systems provided to speak to a member of the customer services team who will notify the Assisted Travel team; 

  • Pick Up & Drop Off - Car Park Pay Station next to the Disabled parking bays

In addition all car park entry and exit barriers are fitted with assistance call points where you can speak to a member of the customer services team.

Please allow plenty of time to travel to the airport and for the check-in and security processes. This will allow the Assisted Travel team plenty of time to assist you to the departures area. We recommend arriving at the airport 2-3 hours before your scheduled time of departure.

Travel by Car

Blue badge parking spaces are available in our on-site official car parks, for further information please see  Parking  Assisted Travel page.

If you wish to travel with your blue badge, please display a photocopy of your badge in your windscreen. The disabled parking area is checked regularly and your car may be clamped if there is no sign of disabled parking entitlement.

If you experience difficulty at either the car park entry or exit point, assistance is available via the clearly indicated intercom button.

Distances from the Car Parks to the Terminal:

  • Long Stay - 7-9 minutes’ walk
  • Mid Stay - 3-4 minutes’ walk / 340 metres
  • Short Stay - 3 minutes’ walk / 220 metres
  • Premium Short Stay - 1-2 minutes' walk
  • Pick Up & Drop Off - 2 minutes’ walk / 100 metres
  • Car Hire – 10-15 minutes’ walk

SEE BLUE BADGE PARKING

Travel by Bus

Leeds Bradford Airport is located between Leeds, Bradford and Harrogate and is easily accessible by public transport. A range of bus services make it quick and convenient to get to the airport, running daily from early morning to late night, including weekends and bank holidays.

GETTING TO THE AIRPORT BY BUS

Travel by Taxi

Arrow Cars is the official private hire operator at the airport, with pick up and drop off points on the Terminal Front. Passengers can pre book the journey and class of vehicle to suit their requirements and accessible vehicles are available.

GETTING TO THE AIRPORT BY TAXI

A map of the terminal is available on the  terminal map page .

  • Lifts are available throughout the terminal building serving all floors.
  • Disabled toilets are available throughout the terminal building and located on all floors.

Terminal walking distances- departures:

  • Main Entrance to Assisted Travel area - 0 minutes / 5 metres
  • Main Entrance to Check in Hall A - 3 minutes / 150 metres
  • Main Entrance to Check in Hall B - 1 minute / 98 metres
  • Main Entrance to Disabled Toilet facility - 0 minutes / 18 metres
  • Main Entrance to International Arrivals Meet and Greet area - 1 minute / 46 metres
  • Security to Gate 6 Assisted Travel Meeting point - 4 - 5 minutes / 250 metres
  • Security to Disabled Toilet - 2 minutes / 91 metres
  • Security to Furthest Boarding Gate - 7 - 8 minutes / 500 metres
  • Furthest Walking Stand to Immigration Control - 8 minutes / 449 metres
  • Immigration Control to Baggage Reclaim - 30-60 seconds / 40 metres
  • Baggage Reclaim to International Arrivals Meet and Greet Area - 1 minute / 76 metres
  • International Arrivals to Terminal Front - 30 seconds / 32 metres
  • International Arrivals to Assisted Travel desk - 1 minute / 38 metres

Terminal walking distances- arrivals:

  • International Arrivals to Special Assistance desk - 1 minute / 38 metres

SEE TERMINAL MAP

The Assisted Travel meeting area is located by the main terminal entrance. Have a look at our terminal map for more details.

PRM passengers are advised that security processes and restrictions are applied to all passengers. PRM passengers will be directed into the security area via an easily accessible route and those passengers travelling with their own wheelchairs or electric mobility aid, will be assisted by a security officer once within the search area.

In addition, private search rooms are available within the search area by request. Mobility equipment passengers are entitled to travel within their own wheelchair or electric mobility aid, to and from the aircraft side. The passenger should still make themselves known to our Assisted Travel team on arrival at the airport as the equipment must be presented to the check-in agent to be tagged for travel.

You are allowed to carry essential medicines of more than 100ml in your hand luggage. Remember to take a sufficient supply for your journey, your stay in your destination, and a reasonable amount to cover any delays. Please ensure you bring a prescription or written documentation from your doctor stating that you require the medication. Extra supplies can be carried in your hand luggage. It is advised that extra supplies be in a separate hand luggage bag in case of any loss and most airlines allow an extra hand luggage bag for medication, however please check with the relevant airline in advance of travelling.

For more information on permitted medicines and security processes, please read detailed guidance in our Security Guide.

Guide to Airport Security and Essential Medicines

On disembarking your aircraft you will either be transferred to the terminal by coach or, if your aircraft is parked adjacent to the passenger walkway, you will access the terminal on foot. Whilst Leeds Bradford Airport has some of the shortest passenger walking distances of any airport, at the halfway point to immigration there is a seating area where assistance may be summoned from a member of staff. Always advise your airline in advance of any Assisted Travel you may require.

Leeds Bradford Airport has a dedicated Changing Places room in departures. This facility offers a spacious room for a person plus carers in a safe and comfortable environment. It is the responsibility of the user and / or carers to facilitate the use of the Changing Places room and its equipment.

Access to the Changing Places Room is located on the first floor of departures, adjacent to the Saltaire Bar & Eatery ( See Terminal Map ). This is a locked facility and access is available by using the assistance phone outside the Changing Places room, or by notifying us on your arrival at the terminal. There is a red telephone within the Changing Places room for emergencies, which will automatically dial the customer services team when the receiver is lifted.

  • Height adjustable bed
  • Tracking hoist (only compatible with slings with a loop fastening)
  • Centrally placed toilet
  • Privacy screen
  • Wide - tear paper dispenser
  • Hoist max 200kg/ 31 stone
  • Bed max 200kg/ 31 stone
  • Leeds Bradford Airport do not provide slings. Passengers and Carers must bring their own slings if they wish to use this facility
  • The maximum weight limit to use the hoist is 200kg/ 31 stone
  • The tracking hoist is only compatible with slings with a loop fastening
  • Weight Limits

Guidance on using the Tracking Hoist:

After use, please return the hoist to the charging point, ready for the next person to use. We kindly request that the Changing Places Room is left as you would wish to find it. Should the room require any attention, please notify us using the telephone provided.

For Travel:

LBA accepts registered assistance animals if travelling on approved airlines and routes, as part of the Pet Travel Scheme. Passengers are required to notify their airline at the time of booking if they are travelling with an assistance animal. Please contact Assisted Travel if assistance is required.

Within the Terminal:

All assistance animals are welcome within the terminal.

Well behaved pet dogs are welcome within the landside area of the terminal only providing they are on a lead and do not enter the café servery or café seating area.

Mobility equipment taken on the aircraft with you: 

Mobility equipment will be handed to / from the passenger or ground handling team at the aircraft side, and our Assisted Travel team will continue to assist the passenger to their final designated point. 

Mobility equipment checked-in to hold luggage: 

Passengers who check-in their equipment prior to starting their journey will be met with their equipment at a designated point within baggage reclaim by our Assisted Travel team. 

Passengers travelling with an electric mobility aid are required to notify their airline at the time of booking, of the make, model including battery type to ensure this is accepted for travel. On arrival at the airport for a departure, passengers are required to report to the airline check-in desk and our Assisted Travel desk so the required documentation can be completed. To avoid disconnecting batteries, you can purchase an air safe plug from most mobility shops. This simply plugs in the charging socket and makes the device safe for travel. 

Should damage not caused by the passenger occur to mobility equipment during transit, arrangements will be made for a temporary replacement on arrival, albeit not necessarily on a like for like basis. Wheelchairs, ramps and ambulift transport is available from our Assisted Travel team.

At Leeds Bradford Airport we recognise that travelling through the airport can be stressful and for passengers with hidden disabilities this can be a significant challenge.

Invisible disabilities - or hidden disabilities - are not immediately apparent. Some people with visual or hearing difficulties who do not wear glasses or hearing aids may not be obviously disabled. Similarly, people with conditions such as dementia, mental health or autism may not appear to have a disability.

Hidden Disability Lanyard Scheme

We offer passengers a lanyard to act as an optional opportunity to provide you with a discreet sign which demonstrates to airport staff that you may need additional support or help as you travel through the airport.

This could simply mean:

  • Giving you more time to prepare at check-in and security
  • Allowing you to remain with your family through the journey i.e. security, passport control, boarding/disembarking your aircraft
  • Giving you a more comprehensive briefing on what to expect as you travel through the airport
  • Helping you navigate your way around i.e. reading a departure board or sign

This is an optional assistance method for passengers with hidden disabilities - it will not give you any level of priority or fast track opportunities during your journey through the airport, however teams operating in busy environments such as security and immigration will be aware of what they can do to assist you.

Finally, remember you can use your lanyard on your return to Leeds Bradford Airport.

You can collect the lanyard from a member of staff by the main entrance.

Autism Awareness

Airports can be a busy place to travel through and for those passengers with autism we understand that this experience can be especially stressful. With the assistance of Leeds Autism Services, we have produced a guide to assist you on your day of travel. The journey covers various stages that you will go through including tips on what to pack within your hand luggage, your journey to the airport, check in, security and boarding the aircraft. 

Read or print the guide  here . If you do not have access to a printer, please contact us and we will post a copy to you.

Access to Air Travel for Disabled Persons & Persons with Reduced Mobility 

Leeds Bradford Airport Quality Standards

Leeds Bradford Airport is committed to engage with local disability groups, for more information please  click here .

The Civil Aviation Authority, in co-operation with UK airports, also collects feedback on the quality of the assistance provided to passengers with reduced mobility. We’d be grateful if you have used our service to give your valued feedback here  www.surveymonkey.com/s/PRMUK .

If you would like to provide feedback on our Assisted Travelservice directly, you can  Contact Us .

Click here  to view Leeds Bradford Airport Quality Standards Performance 2023- 2024.  

Click here to view Leeds Bradford Airport Quality Standards Performance 2022- 2023.

Click here  to view Leeds Bradford Airport Quality Standards Performance 2021-2022.  

Click here  to view Leeds Bradford Airport Quality Standards Performance 2020-2021.  

Click here  to view Leeds Bradford Airport Quality Standards Performance 2019-2020.  

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tui assisted travel contact number

tui assisted travel contact number

Any questions? Please contact us!

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tui assisted travel contact number

Karl-Wiechert-Allee 23 I D-30625 Hannover Tel.: +49 (0)511 566-00  Fax: +49 (0)511 566-1901 [email protected]  I  www.tuigroup.com

tui assisted travel contact number

Karl-Wiechert-Allee 23 I D-30625 Hannover Tel.: +49 (0) 511 567 0 Fax: +49 (0) 511 567 1301 ​[email protected]  I  www.tuigroup.com

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IMAGES

  1. Assisted travel with TUI

    tui assisted travel contact number

  2. Guide to Assisted Travel

    tui assisted travel contact number

  3. Assisted travel with TUI

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  5. Contact Us

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COMMENTS

  1. Assisted travel with TUI

    For more information, give our Assisted Travel team a call. If you're flying with TUI Airways call 0800 145 6920, if you're flying with another airline call 0203 451 2688. The team can help if you need any information in a different font or colour, or if you need help with viewing the info using a screen reader.

  2. Assisted travel with TUI

    You'll find loads of info below on what to expect on your journey and while you're away. Or, for more details, you can give our Assisted Travel team a call on 00353 1 6937700 and option 4. They can also help if you need any information in a different font or colour, or need help with viewing the info using a screen reader.

  3. Planning a Neuro-Inclusive Holiday

    If you or someone you're travelling with is neurodivergent, give us a call. Our friendly and knowledgeable Assisted Travel team are on hand to help you with anything we can do to make your journey - and holiday - as stress-free as possible. You can call the team for free on 0800 145 6920 if you're in the UK, or +353 1 605 6500 from Ireland.

  4. Contact for Customers

    Contact for Customers If you have a query, take a look at our Ask a Question section. If you can't find what you're looking for, please feel free to contact us. TUI UK&I. Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682

  5. Pre-Travel Contact Us

    Contact us. We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. . .

  6. Guide to Assisted Travel

    This video explains everything you need to know about assisted travel at the airport and onboard our TUI flights. Lindsay, one of our Assisted Travel Team Me...

  7. Assisted travel

    To check availability, please contact our Assisted Travel Team on 0800 145 6920. ... We have to limit the number of wheelchairs we can allow on board due to safety reasons, so please call our Assisted Travel Team on 0203 451 2880 before you book. ... See Travel Aware page - for travel advice from TUI.

  8. TUI Travel Money

    Alternatively you can complete our pre travel enquiry form. Please enter your order ID as Booking Reference and Order Date as Departure Date. Click here to access this form. Otherwise you can raise a query with us by calling 0203 451 2688.

  9. What kind of assistance can I request as a passenger with ...

    Several types of assistance are available for people with reduced mobility. It is therefore always required to provide correct information. - WCHR: passengers who require assistance to cover long distances, but are able to walk and ascend and descend stairs independently. - WCHS: passengers who are able to walk short distances, but cannot ...

  10. Contact Us

    Here's how you can get in touch: Download the TUI App - this is the easiest way to get hold of us. Call + 35319635304 (calls from abroad will be charged at international rates) Text 80247 (text messages are charged at your standard network rate) If you're staying at a hotel with 24/7 Online and Hotel rep service, watch our short video about ...

  11. Assisted Travel

    TUI | Flying direct with TUI 0203 451 2688, if flying with another airline booked though TUI call 0800 1071534; KLM | +800 556 22737; ... Please contact Assisted Travel if assistance is required. Within the Terminal: All assistance animals are welcome within the terminal.

  12. Guide to Assisted Travel

    This video explains everything you need to know about assisted travel at the airport and onboard our TUI flights. Lindsay, one of our Assisted Travel Team Members, and Rachel, one of our Retail Store Managers, will answer questions like How easy is it book assistance at the airport? and Can I travel with medical equipment?. Next, Cabin Crew ...

  13. Contact

    Please contact us! En De. Discover our global brands Tour Operators. Austria Belgium China Denmark Finland France Germany India Ireland Italy Netherlands Norway Poland ... TUI Deutschland. Karl-Wiechert-Allee 23 I D-30625 Hannover Tel.: +49 (0) 511 567 0 Fax: +49 (0) 511 567 1301 [email protected] I www.tuigroup.com. Contacts.

  14. Assisted Travel & Special Assistance

    We have a number of services available to you, depending on your personal requirements. ... Please contact our Assisted Travel team on 0800 408 5591 before you travel to book assistance or to make us aware of any specific requirements. We'll make every effort to accommodate your needs throughout your journey.

  15. Special Assistance FAQs

    It is important that you make sure your airline is aware that you are travelling with your assistance dog at least 48 hours before you travel so that you are given help at London Gatwick. When you arrive at the airport please go to our special assistance reception desk where staff will be happy to help you.

  16. Assisted travel

    Assisted Travel with TUI; Hotels Only; Deals . View Deals Homepage. Summer Holiday Deals. ... but we recommend you take a doctor's letter with you when you travel. Call our Special Assistance Team on 01 6056500. Calls from ROI landlines cost the standard rate, but calls from mobiles may be higher. ... Find all other ways to contact TUI. Contact ...

  17. PDF Assisted Travel Information

    2 Assisted Travel Team Contact Information Telephone: 0121 767 7878 E-Mail: [email protected] Requesting Assistance To pre-book assistance, please contact your Airline or Tour Operator at least 48 hours before departure/arrival advising of the assistance required and of any own equipment i.e scooter or

  18. Travel Customer Support

    For further guidance on our travel FAQs, contact information, as well as travel advice, visit our American Express online travel help centre.