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Lost, Stolen or Damaged NEXUS, SENTRI, or Global Entry card

If your card is lost, stolen, damaged or compromised, you may apply for a replacement card online by logging into your Trusted Travelers Programs ( TTP account ) and choosing "Manage Membership." Next, select "Request for Global Entry Card." The cost of the replacement card is $25.00. Damage card (no fee). By requesting the card, the original card will be deactivated and will not work anymore. Note: If the card is not working properly, visit a  Global Enrollment Center  for replacement.   

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Reporting a lost or stolen travel card.

This page provides information on how to report a lost or stolen Travel Card .

If your card is lost or stolen:

• Contact U.S. Bank Customer Service Office at (800) 344-5696.
• Report a stolen card to the local law enforcement agency.
• Contact your fiscal officer and email [email protected]  indicating how the card or account number was compromised. Be sure to include the last 4 digits of the compromised card number in the email.

Note: The UC Davis Police should be contacted if a Travel Card is stolen on campus or used fraudulently on campus. In those cases, the cardholder should file a report with the police as soon as possible, in addition to completing the other steps outlined above.

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You Lost Your Passport. Now What?

Summer travel season is upon us. Do you know where your passport is?

By Seth Kugel

While just about every other document is accessible online, a lost passport is one of the last analog emergencies that can derail an international trip.

Here’s a guide to replacing a lost passport according to how fast you need it, how much money you have to spare and where you live. (The process for last-minute renewals of expired passports, by the way, is fairly similar.)

If you’ve got at least three weeks

You’ll be OK. On the State Department website, at travel.state.gov/passports , first report your passport lost and then follow the process for a replacement. On the website, you’ll find a list of 7,500 passport acceptance facilities — including post offices, public libraries and clerk of court offices — where you can make an appointment or, in most cases, come during scheduled walk-in hours. They’ll verify your documents and send them to the State Department, and you’ll get your passport in the mail.

Before the day of your appointment, check what you need to bring , a list that will include at least proof of U.S. citizenship, payment (acceptable forms vary by facility), the right forms (for lost passports, that’s the DS-11 and DS-46) and at most facilities, a properly taken photo .

The “routine” processing time to replace a passport takes six to eight weeks and costs $165; choose the “expedited” service, for an additional $60, to receive your passport in two to three weeks.

You might even get yours “faster than advertised,” said Matt Pierce, a managing director of passport services for the State Department, noting that the pandemic-era backlog was cleared up as of December.

Avoid delays by carefully following instructions, and consider spending an additional $19.53 for faster shipping.

When time is tighter

If your trip is less than three weeks away, you’ll need to take the extra step of going through one of 26 passport processing offices across the United States. If you’re doing it without an outside expediter, you must make an appointment online or over the phone, up to 14 days in advance of your trip.

There are no more walk-ins, an option before the pandemic, but the State Department has increased capacity to eliminate the need for them, Mr. Pierce said, and the offices give special priority to documented “ life-or-death emergencies ” of immediate family members. You’ll need to bring all of your documents, and proof you are traveling soon — like a plane or cruise reservation.

Things can get dicey if you need an appointment in the next day or two. In such cases you can call for an appointment, or contact your local member of Congress.

Laurie Lee, the chief executive of Chicago-based Swift Passport and Visa Services , an expediter, has seen cases where clients on the verge of missing a wedding or another once-in-a-lifetime event spend hours refreshing the site to find a last-minute appointment, and even end up booking flights across the country if they can find an opening. That, of course, costs both time and money.

At the passport office, the process will be similar, except that you’ll likely be able to pick up your passport later in the day. In most cases, said Mr. Pierce, you won’t have to return the next day, but it can happen. (You can also have your passport mailed to you, if you have time.)

Using an expediter

If you have at least three business days and are willing to spend hundreds of dollars for help, consider Swift or one of the other 200-plus agencies registered with the State Department as couriers, or expediters.

Expediters are especially helpful for people who live far from the nearest passport office and cannot or do not want to drive or fly there. But they can also benefit anyone having trouble getting a timely appointment, because they have reserved slots that allow them to bring a client application directly to certain passport offices. Swift, for example, can bring 10 applications a day to the Boston office, and five to the Chicago one. Depending on urgency, Swift’s assistance costs between $155 and $599.

To work with an expediter, you will still need to go to your local passport acceptance facility, like a post office, where workers verify and seal your documents in an envelope, which you then send (or hand-deliver) to the expediter. They’ll take care of the rest, and get your new passport back to you.

What can go wrong

If you’re traveling to a passport agency, leave plenty of time to get there. Screwing up something on the form can also lead to delays that cost you your trip.

“Common errors include signing in the wrong place, not putting the date on their application, having an incorrectly sized passport photo or not being framed correctly in the photo,” said Steve Diehl, chief corporate development officer of CIBTvisas , a large expediter.

Once you get it

When your passport arrives, make digital and paper copies. Change your number on trusted traveler programs like Global Entry, and remember that if your old passport had a visa in it for the country you’re headed to, you’ll also need to rush a replacement of that.

If you do find your old passport later, keep it as a souvenir: It is no longer valid.

If you lose it while abroad

First of all, try not to. Unless you are traveling in a country that strictly requires you to have your passport on your person at all times, stow it in a hotel safe and carry around a photocopy, plus your drivers license.

But if you do lose the passport or have it stolen, report it online to protect yourself from identity theft and then contact the nearest U.S. embassy or consulate for an emergency appointment. You’ll need that paper or a digital copy of your passport, plus similar documents to what you would need for a replacement in the United States. You may receive either an actual replacement passport or an emergency version, usually good for one year.

In a real emergency, you can try a last ditch maneuver: Ask the airline to contact U.S. Customs and Border Patrol to seek permission for you to enter the country without a passport.

Preventative measures

Several expediters advised that many of their clients misplaced their passports during recent moves, so when you pack up your home, be sure to remember where your passport is packed.

Oh, and before you give up on that lost passport, check your home copier or scanner. “I can’t tell you how often people find it in their copy machine,” said Ms. Lee.

Seth Kugel is the columnist for “ Tripped Up ,” an advice column that helps readers navigate the often confusing world of travel. More about Seth Kugel

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The Guide to American Airlines Lost Luggage

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What to do when American Airlines loses luggage

How to check bags for free on american airlines, who to contact when american airlines loses your luggage, documents needed when filing a claim, american airlines compensation for lost luggage, american airlines lost luggage recapped.

Whether you're #TeamCarryon or #TeamCheckedBag, you may need to check luggage on your next flight. While most bags arrive on time and without problems, airlines occasionally lose your luggage.

On American Airlines, lost luggage may actually just be delayed arrive on the next flight. In some instances, it can be completely misplaced. Here's what you should do, how to contact American Airlines and what American Airlines’ compensation is for lost luggage.

When your luggage is lost on American Airlines, you need to act swiftly to give the airline the best chance of finding your luggage and returning it to you.

American Airlines lost luggage rules for domestic flights state that you should report your missing bags within four hours of arriving at your destination. If you used Bags VIP Luggage Delivery, you have 12 hours to report the missing luggage.

On international flights, you should report your missing bags upon arriving at your destination and before leaving the airport.

If you have travel insurance or purchased your flight with a credit card that offers lost luggage benefits, you may not need to file a claim right away. However, you should still report the missing bag to the airline and receive a claim number before leaving the airport.

» Learn more: The best travel credit cards right now

One fee that travelers always need to consider is the cost of checking a bag. However, there are numerous ways you can get a bag checked for free on American Airlines.

Traveling on an international flight

When flying on transatlantic flights you may be entitled to check one bag for free on American Airlines. But you don’t have to cross the Atlantic to get this perk. There are other select international destinations that also allow for a free checked bag.

El Salvador.

New Zealand.

South Korea.

However, you are not eligible for this complimentary bag if you are flying in basic economy.

Traveling in a premium cabin

While traveling in a premium cabin tends to be more expensive, it often comes with added perks to make the investment worth it. One such perk is getting checked bags for free.

With American Airlines you will get free checked bags when flying in a premium cabin. The number of free checked bags you get depends on the cabin you are flying in.

You will get your first and second checked bag free when flying:

Premium Economy.

Domestic First Class.

You will get your first, second and third checked bag free when flying:

Flagship First.

Flagship Business Plus.

Being an AAdvantage elite member

Becoming an elite member of an airline also comes with numerous perks. One such perk with American Airlines is getting free checked bags. American Airlines has four tiers of elite status, and the amount of free checked bags you will receive depends on your elite status level.

AAdvantage Gold : One free checked bag.

AAdvantage Platinum : Two free checked bags.

AAdvantage Platinum Pro : Three free checked bags.

AAdvantage Executive Platinum : Three free checked bags.

American Airlines is also a member of the Oneworld Alliance.

Alaska Airlines.

American Airlines.

British Airways.

Cathay Pacific.

Japan Airlines.

Malaysia Airlines.

Qatar Airways.

Royal Air Maroc.

Royal Jordanian.

Sri Lankan Airlines.

When you have status with American, it earns you reciprocal status with Oneworld, so you can take advantage of it when traveling on Oneworld airlines.

Oneworld Ruby: One free checked bag.

Oneworld Sapphire: Two free checked bags.

Oneworld Emerald: Three free checked bags.

» Learn more: Oneworld alliance: What you need to know

Having an American Airlines co-branded credit card

You don’t have to fly in a premium cabin or have elite status to get free checked bags. You can get a free checked bag simply by having a co-branded credit card.

You and up to four companions traveling with you on a domestic itinerary are entitled to one free checked bag if you are the primary cardholder on any of the following:

AAdvantage® Aviator® Red World Elite Mastercard® .  

AAdvantage® Aviator® World Elite Business Mastercard® .

CitiBusiness® / AAdvantage® Platinum Select® Mastercard® .

Citi® / AAdvantage® Platinum Select® World Elite Mastercard® .

You and up to eight companions traveling with you on a domestic itinerary are entitled to one free checked bag if you are the primary cardholder on any of the following:

AAdvantage® Aviator® World Elite Silver Mastercard® .

Citi® / AAdvantage® Executive World Elite Mastercard® .

on Citibank's application

$0 intro for the first year, then $99 .

Earn 50,000 AAdvantage® bonus miles after making your first purchase and paying the $99 annual fee in full, both within the first 90 days.

Earn 50,000 American Airlines AAdvantage® bonus miles after spending $2,500 in purchases within the first 3 months of account opening.

For a limited time, earn 100,000 American Airlines AAdvantage® bonus miles after spending $10,000 within the first 3 months of account opening.

» Learn more: The best airline credit cards right now

Free checked bags for members of the military

Active members of the U.S. military are also entitled to check their bags for free. If you are traveling on orders, you and your dependents can check up to five bags free of charge. For personal travel, you can check up to three bags for free.

» Learn more: Best credit cards for active-duty military

When flying American Airlines and your luggage gets lost, who you contact depends on what coverages you have.

The airline

In any situation, you'll start by contacting American Airlines about your lost luggage. At most airports, there will be an American Airlines counter near baggage claim where you can speak with an agent.

Let them know your luggage is missing and that you'd like to submit a claim form. When you're done filing your report, the agent will provide a 13-character file ID you can use to get the status of your bags and follow up on your claim.

After leaving the airport, you can call the American Airlines lost luggage phone number at (800) 433-7300. Once your bag has been missing for five or more days, the airline considers it lost luggage, and you can submit an online claim for reimbursement .

» Learn more: Is an AirTag good for lost luggage?

Your credit card

Credit card benefits vary by bank and which credit card you have. Typically, lost luggage benefits are provided by third-party companies rather than the bank itself. For these benefits to cover your lost bags, you must have paid some or all of the flight costs with your credit card.

When you have an American Airlines lost luggage situation, contact your credit card and let customer service know you want to file a claim. The agent should provide the phone number for the claims department, and then they may transfer your call.

When speaking with the claims department, provide information related to your claim, including flight number, travel date and American Airlines lost luggage file ID number.

Depending on the company, the agent may help you complete the claim form during the call or send it to you by email or postal service. In some cases, you may be able to fill it out online. Gather information for your claim, including copies of your flight receipt, police report (if applicable) and receipts for replaced items.

Travel insurance carrier

Many travelers purchase a single-trip or annual travel insurance policy to protect themselves against situations like the airline losing their luggage. If American Airlines loses your luggage and you have a policy, contact the travel insurance provider's claims department.

When speaking with the claims department, they'll let you know what information is needed and how to submit your claim. Sometimes, you can submit all required information online or through the company's mobile app to speed up your claim.

Homeowners or renters' insurance provider

Some policies for homeowners and renters cover possessions when you leave your residence. While this coverage may reimburse the cost of your luggage and your belongings, you may have to pay your deductible before receiving any money. Additionally, your insurance premiums may increase after filing a claim.

For these reasons, compare your deductible against your claim amount and estimate how much your premiums may rise to determine if filing a claim is a good idea.

The documents you must provide when filing a claim for lost bags vary depending on who you're filing with. However, there are some common forms and receipts you'll need to get reimbursed for most claims.

Completed and signed American Airlines lost luggage claim form.

Receipt for the purchase of your flight.

Credit card statement showing flight purchase.

Copies of receipts for replacement items.

Copies of original receipts for items lost.

Any additional documents necessary to validate your claim.

The amount of compensation for American Airlines lost baggage varies based on which company is providing the money. In general, money received from the airline is deducted from eligible claims through your credit card benefits, travel insurance or home/renters insurance.

From the airline

According to the U.S. Department of Transportation, the maximum compensation for lost luggage depends on whether it is a domestic or international flight. While airlines are free to exceed these limits, most airlines stay within these guidelines.

The maximum compensation for domestic flights is $3,800 per passenger. The Montreal Convention governs the maximum compensation for international flights. Currently, the maximum compensation is about $1,700 per passenger (1,288 Special Drawing Rights). This cap is adjusted every five years to account for inflation.

» Learn more: How baggage insurance works

Credit card benefits

The compensation for lost bags can vary widely among credit cards that offer this benefit. One of the credit cards with the most robust travel protections is the Chase Sapphire Reserve® .

Its lost luggage reimbursement policy covers up to $3,000 per person on a trip. However, this coverage has sub-limits of $500 for jewelry and watches and another $500 for cameras and other electronic equipment. You'll be reimbursed for the actual cash value of items, which is defined as the replacement cost minus depreciation.

Travel insurance policy

Reimbursement for lost bags through your travel insurance policy typically follows the same procedures as credit card travel protection. However, coverage limits vary based on the type and size of travel insurance purchased. For example, the Allianz OneTrip Premier policy covers up to $2,000 per insured traveler.

» Learn more: Best credit cards with travel insurance

Even when you're on #TeamCarryon, you may be forced to check your luggage when the overhead bins are full. That's why it is important for all travelers to understand the American Airlines lost luggage policy and reimbursement limits. If your bags are lost, start the claims process immediately upon arriving at the airport.

The American Airlines agent will provide you with a file ID number that you'll need to submit a claim with the airline and (if you're eligible) through your credit card benefits and travel insurance provider. While it is tempting to put off filing a claim until later, doing it right away reduces the chances that you'll lose the required documentation or miss important deadlines.

The information related to CitiBusiness® / AAdvantage® Platinum Select® Mastercard® has been collected by NerdWallet and has not been reviewed or provided by the issuer or provider of this product or service.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

1x Earn 1 Loyalty Point for every 1 eligible AAdvantage® mile earned from purchases.

100,000 For a limited time, earn 100,000 American Airlines AAdvantage® bonus miles after spending $10,000 within the first 3 months of account opening.

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

75,000 Earn 75,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's over $900 when you redeem through Chase Travel℠.

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Worldwide caution, update may 10, 2024, information for u.s. citizens in the middle east.

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• Fill out our primary application forms using  our Form Filler .  
• For the best experience, use a desktop or laptop computer when filling out your form.
• Check the information you entered for your date of birth and previous passport issuance date if you did not get the form you expected to receive.  
• If you are experiencing technical issues with our Form Filler, download a PDF and complete your form by hand.
• Visit the webpage of the  U.S. embassy or consulate  if you are applying for a U.S. passport while in a foreign country. 

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• Use vertical, portrait format. Do not print your form horizontally. Doing so will cause delays with your application. 
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• The only handwritten marks we will accept when you use the Form Filler tool are your original signature and date. 

Primary Application Forms for a U.S. Passport

1. Application For A U.S. Passport (DS-11) 

• You should complete this form if you're applying for the first time , you're applying for your child who is under age 16 , or you don't meet our requirements to renew your passport. Print the form but do not sign it until you are instructed to do so. You can also download the form if you are having issues with the form filler. 

2.  Renewal Application  (DS-82)

• You should complete this form if you meet our requirements to renew your passport . Keep in mind that children under age 16 cannot renew their passports and must apply using Form DS-11. Make sure to sign and date the form after you print it. You can also  download the form  if you are having issues with the form filler.

3. Data Corrections, Some Name Changes, and Limited-Validity Passports (DS-5504) 

• You may be eligible to use this form if you need to change or correct your passport , or you need to replace a passport that was limited to less than 10 years validity (which is the normal validity period for an adult's passport.) Make sure to sign and date the form after you print it. You can also  download the form  if you are having issues with the form filler.

Forms for Special Situations

• You should complete this form if you lost your passport or it has been stolen . To replace a lost or stolen passport, you must apply in person and submit Form DS-11 in addition to Form DS-64. 

2. Statement of Consent for Issuing a Passport to a Child (DS-3053)

• You should complete this form if one parent or guardian cannot go with the child to apply in person for the child's passport. The parent or guardian should submit this special form in addition to their child's application (DS-11). 

3.  Statement of Special Family Circumstances (DS-5525)

• You should complete this form if one parent or guardian cannot locate the other parent or guardian. The parent who is applying should submit this special form in addition to their child's application (DS-11).

4. Statement You Did Not Receive Your U.S. Passport (DS-86)

• You should submit this form only if we mailed your passport and you did not receive it within two weeks of us mailing it. Call the National Passport Information Center and the customer service representatives will walk you through this form.

Processing Times

Routine:  6-8 weeks*

Expedited: 2-3 weeks and an extra $60*

*Consider the total time it will take to get a passport when you are booking travel.  Processing times only include the time your application is at a passport agency or center.

• It may take up to 2 weeks for applications to arrive at a passport agency or center. It may take up to 2 weeks for you to receive a completed passport after we print it. 
• Processing times + mailing times = total time to get a passport

Urgent Travel:  See our Get my Passport Fast page. 

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How to get a certified copy of a death certificate

Many organizations require a certified copy of the death certificate when someone dies. How you get copies depends on whether the person died in the U.S. or abroad.

Death in the U.S.: how to get a certified copy of a death certificate

Contact the vital records office of the state where the death occurred to learn:

• How to order a certified copy of a death certificate online, by mail, or in-person
• How to get a copy fast
• The cost for each certified copy

Can anyone get a copy of a death certificate?

Only certain family members may be able to obtain a death certificate when someone dies. This includes a spouse, siblings, and children. But death certificates can be requested by anyone when they become public record. In some states, death certificates are released 25 or more years after death. Check with your state’s vital records office to find out when death certificates become public record.

When to use a certified copy or a photocopy

You will need to purchase a certified copy of the death certificate for tasks such as:

• Notifying the Social Security Administration and other government agencies
• Closing or transferring credit cards and bank accounts
• Claiming a person's life insurance or pension

You may only need a photocopy for other tasks, such as canceling a subscription. Check with the agency or organization handling each account.

Death of a U.S. citizen abroad: how to get death records

When a U.S. citizen dies in another country, the U.S. embassy or consulate should get a death certificate or notification from the foreign government. It will then issue a  Consular Report of Death Abroad (CRDA) . Use the CRDA in the U.S. as proof of death for closing accounts and handling legal tasks.

You can get up to 20 free certified copies at the time of death.  Order more copies of the CRDA from the Department of State.

Find more resources to help you settle your loved one's affairs.

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