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Iglu Cruise Contact Information UK
About Iglu Cruise
The Iglu Cruise has been in the business since 1998 and is now the largest independent cruise agent in the country. It has got the acquisition of Plant Cruise in June 2013 and is also the country’s largest ski holiday agent named Igluski. The company offers cruise deals to over 3,000 ports across 30 destinations around the world from over 25 cruise lines and thus offers an absolute variety of cruises to cruise lovers to choose from. With an expert and knowledgeable team of 100 cruise agents with extensive cruising knowledge offer suitable cruise holiday packages at the best price possible to enjoy the best holidays of your life.
The company offers a great financial security and is the winner of many prestigious awards and accolades. It is known for its exceptional customer support, unmatched service, availability of luxurious to tailor-made cruise holiday packages suitable to all kinds of budgets and ABTA and ATOL protection. All this makes Iglu Cruise one of the sought-after cruise agents that offers some of the best cruise holiday pancakes to enjoy the best time of your life.
Iglu Cruise Contact Details
Iglu Cruise offers a range of attractive cruise deals. Iglu.com is both the UK’s largest independent cruise agent and the UK’s largest ski holiday agent Igluski. You can book a cruise to various destinations on Iglu.com for your upcoming holiday, including Fjords & Norway, the Mediterranean Islands, Asia, and the Canady Islands / Azores.
Among cruise ships, you can book include Arvia, Iona, MSC Virtuosa, Celebrity Solstice, Celebrity Millennium, Enchanted Princess, and Anthem of the Seas.
Iglu Cruise holidays are ABTA and ATOL protected so your vacation is financially secured. Moreover, the company covers package holidays with a scheme to protect your money in case a supplier fails.
Call on 020 3848 3600 to make your cruise bookings with Iglu Cruise today!
Email Id: [email protected]
Iglu Cruise London Office Address 2, 165, The Broadway SW19 1NE London
Iglu Cruise Manage my Booking
Iglu Cruise aims to provide a memorable cruise holiday at the best prices. With a variety of cruises to numerous worldwide destinations, www.iglucruise.com promises a cruise experience like no other. Whether you want to go on luxury cruises or all-inclusive cruises or mini-cruises or fly cruises, you can get in touch with the company’s cruise specialists.
Once they know about your cruise holiday requirements, they will design a customized package for you.
Iglu Cruise offers the Manage my Booking option for its customers. To access your account, you have to visit the link https://customerportal.iglucruise.com/Login and enter the requisite details, including your booking ID, email address, and postcode. You can then view your cruise itinerary and perform various other tasks.
Important Links
Iglucruise.com Cruise Deals
iglu cruise manage my booking
Iglu Cruise Official Website
Connectdesk.co.uk provides Iglu Cruise-related details but the Popup-listed Helpline is our help & sales team. Connectdesk.co.uk is not a Cruise or travel agent. We help customers to make new bookings or edit bookings. We levy a service fee after getting customer approval.
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Iglu Cruise
Travel agency in Merton
Address: 2, 165 The Broadway, London SW19 1NE, United Kingdom
Phone: 442038483680
Region: Merton
Nearest station: South Wimbledon (0.37 miles)
Rated: 4.0/5 on Google.
Opening Times
About iglu cruise.
- 👍 Mixed opinions about Iglu Cruise’s customer support when flights are canceled – some had no support while others had arrangements made for them by the company (avoid direct contradiction).
- 👎 Some customers find it difficult to get help from Iglu Cruise through their live chat and phone line, with long wait times and being cut off.
- 👍 Previous positive experience with Iglu Cruise’s helpfulness, but now they are considered useless by some.
- 👎 Unhappy with Iglu Cruise’s after-service, as one customer wanted to cancel and rebook a cruise but was told they would lose their deposit instead of paying an admin fee.
- 😊 Positive interaction with Megan on social media who researched the issue fully and explained the process.
- 😕 Mixed opinions regarding Iglu Cruise – used to be helpful but now considered less helpful or even useless. Difficulty in getting assistance through live chat or phone line.
Options: Wheelchair-accessible entrance
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We’re changing the way people experience the world.
Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices.
Our mission
Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.
By working closely with all the world's leading cruise lines and ski holiday suppliers, Iglu seamlessly connects travellers with memorable experiences. Working as an independent agent, we enable providers all over the world to reach customers and grow their businesses.
Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support.
Brands within the Iglu family
Iglu's values are central to how we interact with our customers, our suppliers & each other
Our History
Iglu launches.
UK's 1st ski OTA - Set up by Richard Downs with its first launch at the London SkiShow.
Iglu enters the Cruise market
Iglu enters the cruise market with amazing supplier relationships, customised newsletters and top organic Google rankings.
Acquisition of Planet Cruise
Acquiring Planet Cruise enabled Iglu to become the largest cruise retailer in the UK.
Entering International Markets
Launch of Planet Cruise internationally, including Spanish, Italian and French cruise markets.
Conquering Covid
With no departures for 18 months. Iglu emerged stronger and continued to invest in tech.
Today, 25 Years on...
Record sales, profit and online bookings. Re-entry to international markets. Awards for Online Call Centre Agency of the Year at the AAA’s and Best Place to work in Travel (3rd place)
Our customers
Already booked with us or thinking about booking? Contact our sales and customer service departments directly
For cruises & cruise holidays call us on
0203 848 3600
Planetcruise
0239 327 7800
For ski holidays & ski chalets, call us on
0208 542 6658
David Gooch
Chief Executive Officer
Lorna Vincent
Chief Financial Officer
Chief Product Officer
Scott Millett
Chief Information Officer
Chief Commercial Officer
Kirsteen Fox
Chief Marketing Officer
Siobhan Commins
Chief Operations Officer
Simon McIntyre
Managing Director of Ski
Richard Downs
Founder / Chairman
Recent press releases
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25 Years of Success for Iglu
2023 sees Iglu trading for its 25th successful year. In 1998 Iglu’s ground-breaking concept at launch of selling ski holidays online set the course of the company’s progress through forward thinking, creativity and innovation. Today Iglu is the UK’s #1 cruise and ski retailer and is continuing to grow as a business, investing in technology and reaching into international markets.
Angela Hector
Communication & Engagement Lead
Suggested companies
Planet cruise, cruise.co.uk, p&o cruises.
IgluCruise Reviews
In the Cruise agency category
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Reviews 4.8.
45,777 total
Most relevant
The best cruise booking site
Friendly, clear telephone sale. Quick quotation via email and prearranged call back on time. Price honoured and cheaper than comparible holiday deal elsewhere. Correspondence via email and then link to booking site, detailing all aspects of the holiday. Very clear and comprehensive. Also linked to ship app to get all dining and shore excursions arranged in such good time. Very impressed
Date of experience : 01 June 2024
Beth at Iglu was amazing
Beth at Iglu was amazing. I can’t vouch for the cruise itself yet, as that lies in the future, but the booking experience was a total pleasure. Booking a cruise can be a complicated experience, so I hugely recommend getting on the phone with Iglu who will make it all seem more human and less like you are being fleeced by so many options and packages. Iglu’s price was a substantial discount on our booking too.
Date of experience : 07 June 2024
A really easy way to book my cruise .
Chris made booking my cruise really easy . Step by step he guided me through the process , was very patient and understanding of my many questions. It was a pleasure to speak to him in a quiet environment with no babel in the background as I am hard of hearing . He found me a very acceptable price too . Never having booked a cruise by phone before , he made the experience easy and pleasant . I shall continue to use Iglu cruises in the future as all the follow up information was sent immediately and I was able to check the information and rectify one slight discrepancy by email which was dealt with same day .
Date of experience : 31 May 2024
Great service
I was worried about contacting Iglu because I needed to cancel my holiday. I asked Richard the agent what my options were and what financial penalties I might incur. He was very helpful and explained that as I was a select customer I could choose another cruise at a later date as long as it met the relevant criteria and would incur a charge of £25 each. I was happy with his advice, rebooked and came away very reassured
Amber once again found a solution we…
Amber once again found a solution we hadn't considered that met our needs better and saved us money. This knowledge and expertise is very welcome when considering large purchases such as these and helps give confidence in your decisions.
Date of experience : 06 June 2024
Paul was extremely helpful and patient
Paul was extremely helpful and patient, and was very easy to get in contact with him when I had ongoing queries about my travel arrangements. He is very knowledgeable. I have used Iglu cruises over many years and they have never failed to sort out any little problems for me. Although the individual representatives must be very busy particularly at this time of the year they never give the impression that they are just waiting to finish your call so they can get on with another one.
Second time we've booked through Iglu
Second time we've booked through Iglu, I had Vicky sorting my booking out, just very pleasant, helpful, with good knowledge of the cruise company we were booking with, the ship and what was available. We last booked through Iglu 2 years ago for Hawaii and everything was so smooth which they had, had a hand in.
Claire was really helpful and made…
Claire was really helpful and made booking very easy considering trip we wanted was fully booked so found us an alternative at same great price Thank you Claire
Great customer service.
Katherine the Iglu representative I talked to was very helpful. I normally book with the cruise line direct but found that Iglu cruise prices were better. Some how made the mistake of paying in full instead of the deposit. Looked like I was going to pay the deposit and the whole lot got paid. Never done that on any other website. Be careful when paying as this was not clear how much they were taking.
Date of experience : 05 June 2024
Barbados cruise
Gill was professional and helped us to find an alternative cruise once we realised our initial choice was no longer available. She also explained everything exceptionally well.
The GOLDEN OLDIES
We have use Iglu several times booking cruises and found them to be very friendly and helpful. Yesterday we spoke to Gary Goodfellow and he booked us a holiday for the end of this year with Princess Cruises. It’s so nice talking to a human being and sorting out any problems you might have. Well one Gary.
Delightful service from Iglu re prospective cruise
Bit nervous ringing....fortunate to have the best person to help and advise...cannot speak highly enough of the friendly expertise of Paul Bagnall....who succeeded in obtaining a great price for the Scarlett Lady cruise.
Great service for cruises
Have used Iglu for several holidays (cruise's) and have had no problems with the service. Only thing that lets Iglu down is getting in touch, phone line is a premium number and can have to wait a while for the call to be answered.
Date of experience : 30 May 2024
Excellent information
Excellent help and information from Caitlin who patiently answered all our queries. She was very knowledgeable and got our booking sorted. Thank you!
Advisor really pleasant and patient
Advisor really pleasant and patient, didn’t push any of the holidays and allowed us to make up our mind. The only negative why I didn’t give a score of 5, I had to ring the cruise company up three times to find out information as the advisor didn’t know the answers. To be fair the advisor said they’d not worked with this particular cruise company often. I actually struggled to find a contact number so it wasn’t very easy to contact them and I didn’t want to be ringing USA.
Straightforward booking
Dealt with Sam who was absolutely great. Very easy to make a booking I had already researched so was able to book the cabin I wanted. Professionally handled but friendly and approachable.
I am trying to contact Iglu and have…
I am trying to contact Iglu and have tried everything! Telephone calls just have you going round in circles. Emails are not answered and their online Chat appears to be offline! Frustration and exasperation sums up customer service.
Booking a cruise through Iglu so easy
Booking a cruise through Iglu was so simple. They sent me a quote straight away but as with all extended families took a lot of time to finalise all parties sailing. Over a few weeks it was all decided and Jamie was so patient with me whilst getting together the confirmation of party members and gathering all required information I was so impressed. He was always polite and helpful and I can’t thank him enough for his assistance and patience throughout. We finally have a family cruise to look forward too! Thank you Iglu and in particular Jamie .
Date of experience : 04 June 2024
Great customer service
Unfortunately we could not make a cruise booked for next year (2025), but Richard helped us cancel and move our cruise to another sailing. Richard was very patient in waiting for us to be ready with the new cruise and our availability. When we were ready we had everything changed and sorted within the hour. Great customer service all round!
Brilliant booking process with Igloo
Brilliant booking process with Igloo. Their representative listened to our requests for our holiday and offered us what we wanted. Thank you
Suggested companies
Planet cruise, cruise.co.uk, p&o cruises.
IgluCruise Reviews
In the Cruise Agency category
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Company activity See all
Write a review
Reviews 4.8.
45,777 total
Most relevant
Fantastic service from Gary
Fantastic service from Gary. He took the time to answer all of our queries. Highly recommended.
Date of experience : June 06, 2024
Daniele Azamara expert
The lady I spoke to Daniele was very helpful. She looked for alternatives for flights back home which were much more convenient for us! Well done Daniele!
Date of experience : June 07, 2024
Charlotte was extremely helpful
Charlotte was extremely helpful, we really like Iglu website more than any other and they are always responsive I can highly recommend them, and do!
Katy was extremely helpful…
Katy was extremely helpful and listened to our requirements and gave us sound advice. We could not fined a cabin on the deck we wanted but she found one for us, well done Katy.
Date of experience : June 05, 2024
I have dealt with Glenn many many times now, it is always a pleasure, he could not be more helpful, a credit to any company.
My consultant Jon
My consultant Jon was efficient, knowledgeable, patient and friendly. He dealt with my request quickly.
Azamara cruise with Amber
Amber Was brilliant and very professional She helped us with every aspect of our holiday and very patient. Thank you
Excellent service
Stuart Mulvey, who booked the cruise for us, went above and beyond. Such exceptional service, I can't recommend Iglu highly enough.
Date of experience : June 04, 2024
customer support team members were very…
customer support team members were very helpful patient and explained issues effectively WHEN I finally made contact. The system of booking was efficient but cancellation of a booking less so. Being left on hold for long periods of time was understandable but very frustrating and on occasions I missed agents contacting me because I was on hold to initial agent who was transferring me. I am computer literate but not great using my IPhone. We have booked another cruise with you and will continue to use your company
Date of experience : May 29, 2024
Booked a cruise package 2 weeks ago.
Booked a cruise package 2 weeks ago. Our transfers were included. They are not honouring this....everytime we call it's over 2 hours waiting....lies n lies someone will call back.....nobody's called. 1 week to go and no transfers arranged and nobody knows what's happening a nightmare to get through. Never Again.....it seems nobody gives a damm about their customers....
Reply from IgluCruise
Hi there, thanks for leaving a review. We are disheartened to learn of your concern surrounding your transfers. The Customer Experience is paramount to everything we do here at Iglu, and we apologise wholeheartedly for any upset or frustration that may have been caused. Upon reviewing your booking, we are pleased to see you have been in contact with our Customer Care team, and they have resolved your concerns. Thank you for your patience. Thank you for taking the time to share your feedback, and we hope you have a fantastic holiday. Kindest regards
This is my first time booking with igloo
This is my first time booking with igloo and Alex made the booking simple and gave me all the information I needed about my booking very impressive.
Amanda was very helpful
Amanda was very helpful, informative and efficient. She made booking our cruise very easy. Thank you
Kate was really helpful & efficient &…
Kate was really helpful & efficient & gave brilliant advice & info. A pleasure to book with you. :)
We had a wonderful time from the time…
We had a wonderful time from the time we got on to the time we got off, no complaints all staff were very friendly and helpful ,
Date of experience : May 24, 2024
Direct booking
My booking was made easier by dealing directly with the Company rather that booking online. Very patient staff.
Listened to my requests and requirements and answered all my questions open and honestly. 3rd time using iglu and will definitely use again. Thank you 😊
Kallum was helpful with the booking…
Kallum was helpful with the booking over the phone. Internet quote confirmation failed and the igjt bookings delayed things. Odd for an inclusive Msc package. It was sorted out but a bit frustrating.
Date of experience : June 02, 2024
We spoke with Glen and he couldnt have been more helpful. He provided great information about the package. He is a credit to iglu. Hope to deal with him in the future.
Grace dealt with my enquiry expertly
Grace dealt with my enquiry expertly, informed me of all details and gave me all options available.
After booking our Cruise
After booking our Cruise, we later found it hadn’t been ‘completed’ thanks to Chris calling us ? They had completed the ‘payment’ though ? A very ‘strange’ process.
Date of experience : May 30, 2024
IMAGES
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COMMENTS
Urgent Enquiries. If you have an urgent query and you are departing in the next 3 weeks, please phone us. Open Mon-Sat 10am-5pm, Sun 10am-4pm. Call 0203 848 3679.
Iglu cruise. 165 The Broadway. Wimbledon. London, SW19 1NE. United Kingdom
Customer Contact Form. We have created a Customer Contact Form for our customers. You can also access the form by logging in to your own cruise booking via My Booking. A member of our team will review your request and will be in contact with you in due course. If you are travelling within 1 month, or for more complex changes/requests please ...
Find out more about Iglu Cruise. We are a well established specialist travel agency and have won a number of awards. ... Iglu.com has been trading since 1998 and we are the UK's largest independent cruise agent, following acquisition of Planet Cruise in June 2013. ... Sales Opening hours. Mon 10:00 - 22:00. Tue 9:00 - 22:00. Wed 8:30 - 22:00 ...
Check Iglu Cruise in London, The Broadway on Cylex and find ☎ 020 8544 6..., contact info, ⌚ opening hours, reviews.
Iglu Cruise Contact Details. Iglu Cruise offers a range of attractive cruise deals. Iglu.com is both the UK's largest independent cruise agent and the UK's largest ski holiday agent Igluski. ... Iglu Cruise UK Contact; Iglu Cruise Reservations Desk Phone: ... Iglu Cruise's opening hours; Monday: 9:00 - 21:00: Tuesday: 9:15 - 21:00 ...
Well done IGLU and thank you. "Christina (March 2019) "So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu's cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "Gary (February 2019)
View Iglu Cruise Blog Cruising from the UK. Begin your holiday the minute you board on cruises from UK with popular cruise lines such as P&O Cruises. Check out our recent blogs - P&O Cruises Winter 2025/26 Season and P&O Cruises' Summer 2026 Launch which include the top itineraries sailing from Southampton along with other exciting sailings ...
Iglu Cruise - 2, 165 The Broadway, London SW19 1NE, United Kingdom. Travel agency in London: Opening Times, Phone Number, Places nearby
If you have an urgent query and you are departing in the next 3 weeks, please call us. Open Mon-Sat-5pm. Sun 10am-4pm. 0203 848 3679.
Essential links and cruise resources with Iglu Cruise, including ACE - Association of Cruise Experts and travel info from Foreign & Commonwealth Office. ... did my research with different company's and returned to Iglu. I had three quotes matching Iglu's cost, but with one phone call they beat the price themselves by £40 without me even ...
The form will be sent directly to our Customer Relations Team and you will receive an automated response to confirm receipt. Please be advised, that our Customer Relations team has up to 28 days in which to respond. Our customers are at the forefront of everything that we do and we sincerely appreciate your feedback. Pre-Travel Feedback.
Iglu.com operates in the UK under the Iglu Cruise and Iglu Ski brands, as well as the Planet Cruise brand internationally. By offering more than 20,000 cruises and over 6 million ski holidays, no matter where you want to go or what you want to do, Iglu makes it easy and stress free with award-winning sales and customer support. ... Contact our ...
Booking a cruise can be a complicated experience, so I hugely recommend getting on the phone with Iglu who will make it all seem more human and less like you are being fleeced by so many options and packages. Iglu's price was a substantial discount on our booking too. Date of experience: 07 June 2024. Useful.
Great service for cruises. Have used Iglu for several holidays (cruise's) and have had no problems with the service. Only thing that lets Iglu down is getting in touch, phone line is a premium number and can have to wait a while for the call to be answered. Date of experience: May 30, 2024. Useful.
Please note, the contact centre will be operating under different opening hours on the following dates: 6th June - open at 10:00 11th July - open at 10:00 8th August - open at 10:00 12th September - open at 10:00 10th October - open at 10:00 7th November - open at 10:00
Welcome to My Booking! To log in you will need your Booking ID, email address, postcode and the date of birth of the lead passenger. What is your Email Address?
Opening hours and contact details for Iglu Ski. Search. Recently Viewed. Customer portal. 020 3848 3700 ... #1 UK Ski Travel Agency. Impartial Expert Advice. Flights. Transfers. ... 0203 848 3700 0203 848 3700 or [email protected] Aftersales queries: 020 8544 ...
Established in 1998, Iglu Cruise is the UK's largest independent cruise agent. With over 200 dedicated in-house experts between our offices in Wimbledon and Portsmouth, and homeworkers, offering specialist cruise holidays and deals to over 3000 ports in 30 destinations from over 20 cruise lines. This gives us the best variety of cruises anywhere!