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British Airways Holidays Review

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City Breaks from £149pp

All-Inclusive Holidays from £669pp

Summer holidays 2023.

• UK Flagship Carrier
• ATOL protection on Holidays
• All inclusive Holidays

Top10TravelAgents.com – British Airways Holidays Reviews: Here is what you need to know

British Airways is the flag carrier airline of the United Kingdom, with its headquarters in London near the main Airport where they operate from Heathrow Airport. The airline is the 2nd largest based in the UK according to the number of planes operating, just behind EasyJet Holidays .

Created in 1974 to manage 2 nationalized airline corporations British Overseas Airways Corporation and British European Airways plus 2 other regional airlines Cambrian Airways and Northeast Airlines. Member of the Oneworld airline alliance, with American Airlines, Cathay Pacific, Qantas, and Canadian Airlines the alliance has become the 3rd largest in the world.

Because of the company history, British Airways Holidays is one of the UK’s largest holiday companies and the airline global network gives this top travel agent a position to offer cheap flights and great deals to the most unforgettable destinations. With 97% of customers returning to book again with this travel company, it is very much a Top Travel Agent.

ABTA, IATA, and ATOL protection:

British Airways is an IATA member membership code BA. This top travel agent also operates with an ATOL protection license (5985) provided by the Civil Aviation Authority. ATOL protection is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travelers are protected each year. When you book an ATOL-protected holiday package or flight plus holiday from British Airways Holidays you will receive an ATOL protection Certificate confirming your arrangements and your protection under our ATOL license.

To find out more about what ATOL is, please follow this link to the ATOL Website to get informed, BA Holidays are also members of ABTA a trusted travel brand for over 70 years.

Some holiday and travel arrangements purchased from the British Airways Holidays website may not be ATOL protected, since this top travel agent may also sell travel arrangements that are not protected by the scheme. When you are covered by the scheme, the moment you Book an ATOL-protected holiday (Flights + Hotel) or flights only, you will be emailed an ATOL protection Certificate from British Airways Holidays confirming all the holidays booked.

If you do Not receive the ATOL protection Certificate and you are unsure if you are protected, you contact the travel agent right away.

What do British Airways Holidays 2024 Offer?

City Breaks 2024

Looking for that romantic escape to Paris, roaming through the streets of Prague, or that Instagram foodie experience in the vibrant Barcelona. You can create your own perfect city break with British Airways Holidays. With this top travel agents’ late deals and guaranteed savings on flights + hotel package, city breaks are just a click away.

Ever wanted to see the architecture that is so distinct and explore the arts and culinary scenes in some of Europe’s top cities. How about spending a weekend in New York, with its world-famous shopping high streets and picturesque city street views and landmarks. The British Airways Holidays City break possibilities are endless and only bound by your imagination. With the Holiday Finder, you can search for the cheapest fares, grab holiday deals and reserve your city break with low deposits.

All Inclusive Holidays 2024

Booking All-inclusive holidays with this travel company offers you fantastic value for money. The All-Inclusive holidays means parts of the trip like flights, accommodation, meals, drinks, and most activities are all included in your package, you just choose the destination and when you want to go.

British Airways Holidays all inclusive, provides a brilliant range of holidays that are available on the website, with 100’s of destinations and 1000’s of hotels to choose from.

With the recommended family All-Inclusive holidays, you can have that family time we all so crave for this year. With amazing pools, activities, and dining experiences for the whole family. Maybe you are looking for that adult couples All-Inclusive holidays? You will be amazed by the value for money that couples paradise is a bargain, don’t forget having cocktails without a tab.

Book your all inclusive holidays today with this travel companies low deposit and spread the cost of your booking. Installments are quite flexible and up to you, when you like, or you prefer to wait and pay the final balance before you fly.

Mobile-Friendly:  Do BA Holidays have a Mobile App?

The BA app makes booking, boarding, and everything about your British Airways flights easier to manage than ever before. With the ability to edit and personalize the home screen, the app gives instant access to flights info, when needed.

BA app features:

Book Flights

Made easy by the BA app giving you the freedom to browse the cheapest flights or access your flights searches made from any device that you are logged in from. Book your flights to and from over 130 countries has never been easier.

Apple Watch IOS

On the move? No problems, with the BA app on Apple Watch customers, get easy access to the most important flights info. You can quickly view flights numbers and status, departure times, different routes, and a countdown to the departure time of your trip, plus the weather at your destination.

What makes British Airways Holidays UK the Best Travel Agent?

• Low Deposits – Securing your holiday with a deposit from £75p
• Baggage Included – with every booked holiday your suitcase is included for free
• ATOL protected – All package holiday getaways booked on ba.com are ATOL protected
• 24 Hours Support – A Holiday Helpline available to you when on your stay
• Collect Avios – The International Airlines Group IAG loyalty program, where you collect points every time you book BA Flights or fly with one of the member airlines
• Animal welfare – Accurate and honest information is provided to you, giving you the ability to make the best decisions.
• BA Sale – a British Airways Holidays Sale
• British Airways Holidays Discount code  –

How to Contact British Airways Holidays Customer Service?

Contact by Post: British Airways Plc, Waterside, PO Box 365, Harmondsworth, UB7 0GB.

Corporate Office: British Airways Holidays Ltd Astral Towers Betts Way Crawley West Sussex, West Sussex RH10 9XA

VAT: 222452988 Company number: 1777777 ATOL number: 5985 IATA Number: BA

Call British Airways:

Call a Holidays travel experts: 0344 493 0787 for Phone Reservations, Managing Bookings, and if you are an Existing or a New Owner.

Social Media:

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How do other British Airways reviews compare to Top 10 Travel Agent Reviews?

There are two types of Travel Agency reviews that you can come across online – expert reviews and the more traditional customer travel agent reviews.

• The expert travel reviews will usually provide you with an unbiased evaluation of a UK-facing online travel agency and will be highlighting its pros and cons. Like our Virgin Holidays review .
• A customer Travel Agency review, on the other hand, will offer a more subjective view of an OTA website. It will be sharing personal, mostly bad experiences and will most likely focus on that certain feature.

Flight only

Overall rating.

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Top10TravelAgents.com Travel Agency Reviews – Expert easyJet Review About: easyJet Holidays is part of the British Low-cost airline group Easy Jet plc., with its…

Top10TravelAgents.com – First Choice Reviews of Best 1st Choice Holidays About: First Choice Holidays Limited is a UK-based online travel agency and tour operator,…

Top10TravelAgents Reviews – all-inclusive holidays Expedia reviews About: Founded in 1996, this top travel agent is one of the world’s leading full-service online, helping…

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If you booked with a travel agent or on travel website

How do I get help with my booking / ticket if I had booked it with a travel agency/online travel company?

The travel agent/travel website that made your booking with is the "owner" of your reservation and is responsible for helping you before or during your journey, as part of your contract with them. This should include making any changes you need, correcting a ticket if there's a spelling mistake in a name, or cancelling your tickets if you're unable to travel, as well as providing other travel advice and adding service requests.

The following extra pieces of information might help you: * You will need your British Airways booking reference to be able to use our  ba.com 'Manage My Booking' system - your travel agent will have this, and it should be mentioned in the emails/documents they send to you. In compliance with data protection regulations, we're unable to provide this reference to you - you must contact your agent. * If you a query with your baggage allowance (maybe your email e-ticket receipt from the agency shows a different allowance than the  baggage information you have read on ba.com), please ask your agent - it could be that either their documentation needs updating, or maybe the conditions of your ticket are different than what you expected. * The agency will be issuing your ticket , so if there are any problems using our  ba.com check-in facility because our system can't find your ticket number for the flight, you must contact your travel agency to ensure they add it so our systems can see it.

* If you have an Executive Club or On Business membership number , your agent should always add it into your booking so that your rewards are automatically credited to you, and your flight will show in your account on ba.com....and please let them know how your name appears on your account so they can match it.

Our Customer Support teams will need to complete UK Data Protection validation if you do ring them and your booking was made with a travel agency - can you please make sure you have your passport details to hand when you phone them, as this information will be part of that required.

(Any text in blue is clickable and will take you to relevant sections/pages of ba.com )

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Published answers.

• Correcting or changing the name on a ticket
• Your e-ticket receipt - before you travel / during your journey
• Reconfirming British Airways flights
• Correcting your ticket after a change in your booking
• How your name appears in your booking - double-barrelled names / middle names / spaces between names

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Join the conversation, two-minute travel tip: how to call british airways for free.

23 March 2016 by Joe Deeney

Some links to products and partners on this website will earn an affiliate commission.

If you have ever had cause to call British Airways Executive Club, you will no doubt be all too familiar with the seventh circle of hell your mind enters as you wait… and wait… and…

The ‘soothing’ voice repeatedly telling you that anything you need can be sorted out on the website, when it definitely can’t (hence the call!) is my personal highlight, but others prefer the ‘relaxing’ sounds of BA’s own classical guitar version of “The Flower Duet” (from Leo Delibes’ opera, Lakmé – in case you’ve ever wondered):

I’ve spent so much time over the years (usually early in the morning when BA have inexplicably cancelled my flight) listening to that piece of music, that even just the opening bar produces a Pavlovian jolt of instant stress!

If you do have to call British Airways , after about 30 minutes of waiting (I can’t remember ever waiting for less than that), what remains of your mind might begin to wonder how much the call is costing.

Yes, to truly add (financial) injury to insult, you get charged 7p per minute for the privilege of waiting to speak to someone. The fact that BA doesn’t employ enough customer service staff, has a website that lacks key functionality, and may or may not have just cancelled your flight, is completely immaterial.

7p per minute might not sound like all that much, but you’ve got to take into account that your call can easily take well over an hour, depending on how bad the wait is.

Paying a company £4.20 per hour for wasting your time might appeal to some people, but I suspect it’s likely to remain a minority interest.

I can’t help with the waiting times (I really wish I could – seriously, if anyone has any tips, please let me know!), but I can help with the cost.

British Airways Executive Club lists two main phone numbers for customers from the UK:

• The usual number is 0844 493 0 747. This is the number that costs 7p per minute.
• The other number is supposed to be for when you are away and need to call from abroad, +44 191 4907901.

Note that the second number is actually just a local number (Newcastle area?) with the UK country code tacked on the front.

Therefore, you should be able to use that number and pay local rates simply by dropping the +44 and adding a 0 instead, so 0191 4907901.

If you try that though, the BA ‘soothing’ voice tells you that the number you have called can only be accessed from abroad and that you need to call the 0844 number instead.

The solution is to simply to add 141 to the start of the number when you dial, as this stops BA’s system knowing where you are calling from.

The number to use is: 141 0191 4907901

Being a local UK number, many people will be able to call completely for free on their landlines if calls are included in their package, and anyone who gets free/included minutes as part of their mobile contract can use their minutes.

So next time you need to call British Airways, as painful as it sometimes is, at least you won’t have to pay!

The British Airways Executive Club call centre in the UK is only open from 07:30 to 20:00, which isn’t ideal if you’re in a different time zone or have an early/late flight that gets cancelled.

They do have other offices around the world that are open at different times, but finding out what is open when and how to contact them can be surprisingly difficult.

Fortunately, a character named ‘Dunk’ over on the US-based travel forum Flyertalk created the  BA Contact Finder  page. The Contact Finder is extremely easy to use and instantly tells you which offices are open at any given moment and how to contact them – thank you ‘Dunk’!

About The Author

Obsessed with travel from an early age, Joe has visited over 60 countries and spends as much time away as possible.

By utilising his extensive knowledge of Points, Miles and travel bargains, he is able to travel better for less - and is here to show you how to do the same!

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23 March 2016 at 8:43 am

I didn’t know this. Very handy if you want to book an Aer Lingus flight with avios!

23 March 2016 at 10:10 am

Haha – precisely what ‘inspired’ the post Andrew! Glad you found it useful,

23 March 2016 at 9:24 am

I’m sure I tried the 141 + overseas number trick before and it didn’t work, maybe something changed? There are other options:

Using the very useful,. but not exactly ‘contemporary’ design website, Saynoto0870 which maintains a crowd sourced list of alternative geographical numbers for many companies. This link ( http://www.saynoto0870.com/companysearch.php ) takes you to the search page, where you can enter the expensive number 0844…. or the company name.

There are a *LOT* of entries for British Airways, but I have had success before now with the numbers listed for silver or gold members, and they are 0800 numbers (I am only a Blue member, and once you get passed the initial welcome message, I suspect you get to the same bunch of people) YMMV, but the worst that can happen is they refuse to help you and you have to re-dial.

If you have a BA branded Amex, call them (it’s free) and select the Avios option from the menu, that gets you through to BA too.

I seem to recall reading somewhere of an Ofcom ruling that companies shouldn’t make customers pay premium rates to call them, and just after that Virgin changed their customer service number to 03 numbers. That ruling obviously passed BA by?

23 March 2016 at 10:05 am

Thanks for the additional info Ian!

I can confirm that the 141 + overseas number trick still worked from my mobile and landline as of yesterday.

Saynoto0870 is a fantastic resource, but you’re not wrong about its somewhat retro style… I’ve never actually tried the 0800 numbers for members with status before, so didn’t want to write about them, but it’s good to hear they work.

The BA branded Amex tip is a great one (and one I genuinely had no idea about)! Some mobile contracts don’t include 0800 numbers in the included minutes (in which case it’s best to use the 141 number in the post), but from a landline (particularly if you don’t have calls included as part of the package) that’s ideal.

23 March 2016 at 2:19 pm

0800 numbers should be free from all mobiles as well. Ofcom made a ruling on this at the same time as they simplified charges to 08, 09 service numbers with the “access charge” and “service charge” elements. This should apply from July last year, according to this rather dry Ofcom article: http://stakeholders.ofcom.org.uk/telecoms/policy/non-geo-call-services/ A simpler, more consumer friendly summary is here: http://www.ukcalling.info/whats-happening

23 March 2016 at 2:43 pm

That’s good to know – even I learn something new most weeks on InsideFlyerUK!

23 March 2016 at 9:27 am

Oh forgot one more option, book a First class flight, then you get a freephone number to call, but it’s probably cheaper to pay the £4.20/hour!

Don’t really see the logic in that, those who have paid £000’s for their flight, wouldn’t want to pay for a phone call??

29 May 2017 at 7:11 pm

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 were published by BIS on 13 December 2013 and came into force on 13 June 2014. Regulation 41 requires retailers, traders and passenger transport companies to use numbers starting 01, 02, 03 or 080 for after-sales enquiries and issues. This includes, amendments, upgrades, downgrades, cancellations, refunds, complaints, etc. Calls to 01, 02 and 03 numbers are inclusive in allowances else charged at “geographic rate”. Calls to 080 numbers are free-to-caller on landlines and on mobiles.

In offering a premium rate 084, 087 or 09 number, in this case an 0844 number, BA appears to be in breach of the regulations.

The cost of calling the 0844 number is not 7p per minute. The actual cost is 7p per minute plus an Access Charge of up to 55p per minute.

In cases of non-compliance, Regulation 41(2) gives callers the right to a refund of any excess call costs incurred over and above whatever an equivalent call to an 01, 02 or 03 number would have cost.

Complaints can also be directed to the Citizen’s Advice national Consumer Helpline on 0345 404 0506. They can escalate to Trading Standards where necessary.

BA does advertise an 0344 number for some, but not all, functions. This does not go far enough.

30 May 2017 at 1:13 am

The Sun reports on BA’s errant usage of a premium rate 0844 number for after-sales enquiries… https://www.thesun.co.uk/news/3677218/british-airways-faces-fresh-fury-over-travel-chaos-for-telling-customers-to-ring-premium-rate-helpline/

30 May 2017 at 8:34 pm

Less than 24 hours later, BA has seen the light and scrapped their premium rate 0844 telephone number.

Upon calling the old premium rate 0844 number you are now directed to hang up and re-dial either a free-to-caller 0800 number if your call is about the ongoing recent incident or an inclusive or geographic rate 0344 number for all other enquiries.

BA’s website has also been updated with the new details.

30 August 2017 at 3:25 pm

British Airways are still breaking the law by misrepresenting the cost of calling their 0844 493 0 747 Executive Club number.

They tell Executive Club members to call 0844 493 0 747, wrongly claiming that “calls charged at 7 pence per minute”, but the truth is that Access Charge means that the total charge is up to 62p per minute.

https://www.britishairways.com/travel/contact-executive-club/public/en_gb

Worst of all, BA are wilfully breaking the Equality Act 2010 by asking people with a hearing or speech impairment to call Minicom 0845 700 7706 (up 60p per minute but BA show it without any of the mandatory pricing information) while those without a disability can call an 0344 number (free or charged at Basic Rate).

https://www.britishairways.com/en-gb/information/disability-assistance/disability-and-mobility-assistance#

31 May 2018 at 9:01 am

Having transferred 26520 avious points to me BA account within 24 hours they were removed by BA saying they were out of date no amount of emails or telephone calls seem to be able to get hold of anybody to correct this problem phone calls telling one to wait for one hour is no good to anybody not enough staff on the complaint desk maybe The same problem seems to be at HEATHROW term three we waited nearly one one for luggage told by BA staff only one man to unload complete plane load of luggage Seems like a complete rubbish airline if you ask me .

31 May 2018 at 10:59 am

That sounds terrible! Is there any indication at all (written on the avios activity bit of your account or something maybe) why the Avios were removed? I know it’s annoying but keep challenging them until they sort it – good luck!

27 July 2018 at 4:23 pm

Just called the Newcastle number only to be told that they were extremely busy so they hung up.

27 July 2018 at 4:38 pm

Haha! That’s hilarious (obviously annoying for you though!! – and speaking as someone who has spent far too much of their life trying to talk to BA, you have my sincere sympathies). Got to be a contender for ‘Best BA Customer Service Story – July 2018 Edition’

15 June 2019 at 5:31 pm

unfortunately every airline finding various ways to fleece customers

Regulator should outlaw premium numbers for customer services and only allow be used when technical advice is provided

26 August 2019 at 8:55 pm

The regulation doing exactly that was published by BIS on 13 December 2013 and came into force on 13 June 2014.

See Regulation 41 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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Book group fares from the USA, Canada and Bermuda with ease, with the British Airways Groups Travel Hub.

When it comes to booking group travel, we are the airline of choice thanks to our vast route network and exceptional reputation.

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Let us take out the stress of making your Groups bookings.

Getting started couldn’t be easier, click here to register your Groups account .

To access your account please enter your login details below

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• .  If you’re flying with us in the next 48 hours, or your query is urgent, please phone us . Please note...
• .  In order to protect your data we can only assist if you are one of the customers travelling, the payment cardholder or a nominated third party.
• .  If your journey hasn’t yet started and you booked through a travel agent/online travel provider you must contact them for queries or assistance. However, if your journey has been disrupted or you’re due to travel within the next 24 hours, our Customer Support team can assist
• .  If you’ve travelled with us and have a complaint or claim, please contact our Customers Relations Team.
• .  For bookings that you made directly with British Airways and include hotel accommodation, car hire, transfers or ‘experiences’ arranged with us, you must telephone our dedicated Customer Support team who will be happy to help you

How can we help you?

• - If you made the booking you’re travelling on, please provide the following 3 pieces of information: the email address you used / your payment card billing address first line & postcode / the last 4-digits of your payment card & its expiry date. However, if you didn’t book directly with British Airways we might not be able to see your payment card details, so please provide two from this list: the name of another person travelling with you / your passport number & expiry date (if you’ve already added them to your booking) / which company you booked with.
• - If you didn’t make the booking you’re travelling on, please provide 3 of the following pieces of information: the email address that was used in it / the billing address first line & postcode for the card used to pay / the name of another person travelling with you / your passport number & expiry date (if you’ve already added them to your booking) / which company your booking was made with.

British Airways takes the security of personal data very seriously, as explained in our Privacy Policy . So that we can respond to your concerns, your personal data, including any sensitive personal data you provide, may be transferred to other countries both within and outside the European Economic Area. By sending your email you consent to this transfer. You will not receive marketing emails from us as a result of sending us your email.

Please note, as with any standard email, any emails containing your personal data sent to or from British Airways will travel in a non-encrypted format.

If you'd like to send our Customer Relations team some feedback or a complaint/claim email directly, you can use the email address shown below. Please note , using the webform above will ensure a speedier response since it takes us longer to respond to emails received to this email address. If you submit the webform and also send a direct email, this may result in further delay to our response. If you do send us some feedback using this email address, could we ask you to include the following information - booking reference, flight number, date, destination, and full details of the reason for contacting us. PLEASE DO NOT ADD ANY ATTACHMENTS TO YOUR EMAIL AS OUR SYSTEM IS UNABLE TO RECEIVE THEM. Please do not enter any payment card details into any data fields such as credit / debit card numbers and / or security codes [email protected] .

If you are contacting us on behalf of someone else, we require signed confirmation from the person who travelled, authorising you to act on his or her behalf. This is to comply with data protection laws in the UK. Please send the signed confirmation to any of the following address:

British Airways Customer Relations (S506) PO Box 1126 Uxbridge UB8 9XS United Kingdom. (Alternatively, this authority can be faxed to +44 (0) 1787 883 195.) Please include the case reference with all correspondence. (This reference will be sent to the email account provided in the information you have provided, above.) Thank you.

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Call Centre Agent

CALL CENTRE AGENT - JOHANNESBURG

The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre agent is responsible for outgoing sales calls in order to drive additional revenue on higher yielding products and to ensure that the flights depart South Africa with the maximum amount of revenue on board.

• Proactively offer customer products and services that will add value to their experience.
• Promote high yielding revenue shipments and maximize revenue uplift by correct planning of the aircraft as well as pushing for additional cargo to gain further market share from the SME customers.
• Promote online channels as a must for customers.
• Identify customer needs and provide alternative solutions.
• Provide full customer service support, and follow up on shipment queries.
• Remain motivated and focussed on achieving both individual, and call centre targets and objectives.
• Explore opportunities for growing Premium products and business, making full use of IAGC’s network.
• Own personal development and various opportunities to develop skills to maximise performance.
• Provide quality service at all times and strive to offer customers a one-stop-shop experience.
• Support Sales Team in providing day to day support for Account Managers’ territories of customers.
• Act as a fast and reliable liaison between customers and Account Managers.
• Handle each call as a ‘’sales opportunity’’, and ensure best standards of customer service whether this would be an inbound or outbound call.
• Take responsibility to ensure that every booking conforms to IAGC requirements. Be ready to answer to any instance of non-conformance, and implement corrective action.
• Monitor and action queues promptly and efficiently.
• Liaise closely with GHA staff and provide clear instructions around flight planning, and ensure that customers remain fully advised of booking details of their shipments.
• Keep flight plans up to date until departure to ensure maximum capacity utilized on flights.
• Track and trace shipments as required and ensure that any offloads are rebooked within the specified time frame.
• Maximise upselling opportunities as agreed with account managers and call centre supervisor.
• Ensure procedures followed as per IAGC SOPs.
• Proactively contribute to team meetings.
• Complete Salesforce entries for each call, to provide an overview of sales opportunities across the network.
• Build relationships with customers over the telephone, and seek opportunities to drive sales.
• Assist with telephone and email bookings in a timely manner whilst converting the customers to online platforms.
• Manage the booking process for specialised products including VAL, HUM, AVI, and DG.
• Drive customer support through the Forward Rewards programme with outbound calls to drive this.
• Follow up on queries in a timely fashion to ensure the best possible customer service experience.

KEY STAKEHOLDERS

• Contact with colleagues from call centre, account managers, Area Commercial Manager, GHA staff.
• Contact with other departments including customer service and Revenue Management
• An extensive range of customers, to be able to support excellent service through different channels.

PERSON SPECIFICATION

• Customer focused and an excellent listener, able to qualify and understand customer requirements.
• Displays a ‘’can do attitude’’ at all times, and focused on finding, and offering solutions.
• Engaging personality with aptitude for developing and maintaining strong relationships.
• Strong team player, always open and willing to share information with others.
• Results focused, and self-motivated to deliver against defined targets.
• Honest, transparent, and acts with full integrity at all times.
• Self-motivated to reflect and challenge own performance, and to seek self-improvement.
• Flexible approach to working and willing to travel.
• Persuasive communicator and ability to influencing others.
• Resilient character and strong attention to detail.
• Displays professional and personal standards – punctual, professional appearance, effective verbal and written communication skills.

QUALIFICATIONS

• Excellent written and spoken English.
• Proven negotiation skills and ability to overcome objections.
• Experience in cargo commercial areas is a preference.
• Proven ability to make logical decisions based on numerical analysis.
• Experience in managing conflicting and changing demands of a high pressure working environment.
• Proven ability to communicate effectively within a commercial setting, both in writing and verbally.

To apply for this position, please select the 'Apply now' function. 

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James corden defended by passengers after exchange with british airways staff, james corden exchange with airline staff ... passengers take his side.

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James Corden wanted to get to the bottom of an international air travel snafu, seeking out airline employees ... and this time he's got the public on his side.

The comedian was photographed at an airport in Portugal appearing agitated with several British Airways staffers ... chatting them up after some travel issues, a welcome sight for others on board.

Sources with direct knowledge tell TMZ ... while he might've looked peeved, he was actually just talking to airline employees and seeking info. There were reports James confronted the crew but we're told he didn't confront anyone ... and wasn't "venting frustration" either.

James was on a plane from Portugal to the UK, but the passenger jet had to make an emergency landing in Lisbon after a mechanical issue with the wings ... with passengers saying they were told to brace for impact and possibly head for the emergency exits.

Once on the ground, James and his fellow fliers reportedly were kept on the plane for 3 hours as it sat on the tarmac ... a sure recipe for sowing discontent among travelers.

The process didn't get much smoother once they were let off the plane, JC and others were herded to an immigration area but there were no BA staffers directing them and it turned into another big mess.

James was photographed speaking with the airline crew, and people who were on the flight defended his actions to media outlets ... a contrast to some of James' prior public spats, like his old beef with a NYC restaurant owner .

This time, the travelers say James was totally in the right for his exchange with British Airways staffers ... and they say he also provided the entertainment during the 3-hour ordeal on the tarmac, telling jokes and taking pics as he walked up and down the aisle.

We reached out to British Airways ... so far no word back.

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Flights to Santiago, Chile

Santiago, Chile’s leafy capital city, is nestled at the foothills of the Andes and known for its vibrant atmosphere. Here you can join locals sipping on pisco sours and dancing until the early hours, explore the lively neighbourhoods and tick off a list of beautiful architectural landmarks. Santiago also makes a great base for discovering more of what Chile has to offer, as there’s plenty to do within an hour of city. You can whitewater raft in Cajon del Maipo, taste Cabernet in the Maipo Valley or snowboard at some of the biggest ski resorts in the Southern Hemisphere.

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Where Latin culture meets rugged wilderness

Fly to Santiago with British Airways and explore the historic heart of the city, Plaza de Armas. Colonial architecture and the Metropolitan Cathedral are standouts here, while the city’s highest point, Cerro San Cristobal, offers sweeping panoramic views.

You can take the funicular up to the top or stretch your legs ascending the steep climb by foot. Back on solid ground, explore Chilean culture at the Museum of Fine Arts and the Gabriela Mistral Cultural Center. You can also visit La Chascona, the former home of Nobel laureate Pablo Neruda, to see its famous quirky interiors.

From here, venture out into the lively Bellavista neighbourhood and explore its bohemian charm, art galleries and cafes. To taste your way through the city’s culinary scene, visit fresh seafood markets, like La Vega Central, and explore its innovative restaurants. 

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A flight from London Heathrow to Comodoro Arturo Merino Benitez International Airport takes around 14 hours and 30 minutes.

Use our low fare finder to discover the cheapest time to visit Santiago. The most popular time to visit is in the spring and autumn months, so book your flights for summer or winter to enjoy activities like skiing in the Andes and exploring the city’s attractions with fewer crowds. 

You can make a trip to Santiago fit any budget. Wander through the charming Lastarria district, known for its artistic vibes, complete with eye-catching street art. Enjoy budget-friendly street food from the local markets and hike up Cerro San Cristobal for Instagrammable views without spending a peso. Immerse yourself in the city's cultural scene with free entry on certain days to museums like the Museum of Fine Arts. You can also use the efficient public transport system to navigate the city.

Once you touch down at Comodoro Arturo Merino Benitez International Airport, you’re only a 20-minute drive from the city centre. The cheapest way to travel is by using the airport bus, which will take you to the centre of town in about 40 minutes. Taxis can easily be found outside the airport terminal for a faster ride to your destination.  

Chile’s capital is full of adventure. Discover tree-lined Barrio Italia, the city’s artsy enclave renowned for its vintage boutiques, art galleries and cosy cafes. Centro Gabriela Mistral, an organisation that hosts art exhibitions, performances and cultural events, is another opportunity to enjoy the city’s creative undercurrent. Santiago also has plenty of opportunities for escaping into nature. Visit Parque Bicentenario’s serene lakes, sculptures and landscaped gardens or climb Cerro Santa Lucia, a historic hill that’s home to remnants of colonial architecture. 

You can book a hand baggage-only ticket or make the most of our generous baggage allowance. If you choose economy standard or one of our British Airways Holidays’ packages, each passenger can check in a bag weighing up to 23kg – in addition to a handbag, laptop case or other small bag. Families travelling in any cabin with younger children can also check in one car seat and one fully collapsible pushchair. Read more about baggage allowances for children .

If you’re flying in our business cabin, you can check in two bags weighing up to 32kg each. Read our baggage guide for full details.

Citizens of the UK and Ireland and EU passport holders do not need a visa to visit Chile. If you hold a passport from a country or territory outside of these areas, you may need to apply for a visa before you travel. You can find out more about visa requirements for all the countries we fly to at the IATA Travel Centre.

Discover outstanding service from the moment you book. Fly with just hand baggage and you can carry two bags free of charge. Choose our checked baggage option and you can travel with hand baggage and a 23kg bag checked into the hold, plus enjoy free seat selection 24 hours before you fly. On board you’ll find HEPA-filtered air, quality on-board catering, and a warm, uniquely British welcome.  

Simply relax and let us take care of you, every step of the way.

All our cabins offer an excellent – and uniquely British – experience. Choose your perfect way to fly, from economy to First.

Our World Traveller cabin offers all the touches you need to enjoy your flight at an affordable price.

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Discover our World Traveller Plus cabin and treat yourself to a wider seat and more legroom in a separate, quieter cabin.

Work or relax in our Club World cabin and enjoy lounge access, a dedicated check-in area and fully flat beds for a restful sleep.

Choose First to enjoy a range of comforts, from fine dining to your own private suite and access to our elegant departure lounges.

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