newells travel agents helston

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Newell's Travel

Category: Travel Agent

Newell’s Travel – the leading independent travel agent with 10 branches across Cornwall and Devon. We offer an award winning service and in 2019 we once again won the South West England and South Wales Small travel agency of the year award, for an amazing seventh time!

No holiday is too big or too small, no destination is too near or too far. Not only do we specialise in cruises sailing from Falmouth and holidays and flights from Newquay and Exeter airports, our hugely experienced and knowledgable staff organise holidays and travel arrangements to the four corners of the world by plane, train or coach.

We are independent and well connected. Come and see us in our Helston branch.

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• Newell's Travel Ltd Helston, Cornwall, United Kingdom

United Kingdom

Travel Agent

Newell's Travel Ltd Helston

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Branch Office

18 Meneage Street

01326 574084

http://www.newellstravel.co.uk

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Newells Travel

• Travel agencies

• Tremenva Court, 18 Meneage St, Helston TR13 8AB, UK, ,

About Business

Business hours.

• Monday: 9:30 AM – 5:00 PM Tuesday: 9:30 AM – 5:00 PM Wednesday: 10:00 AM – 5:00 PM Thursday: 9:30 AM – 5:00 PM Friday: 9:30 AM – 5:00 PM Saturday: 9:30 AM – 4:00 PM Sunday: Closed

Contact Detail

• Phone: +44 1326 574084
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Outstanding service from Kate Askew, whose exhaustive knowledge guided us to the holiday we were looking for. She thought of things that hadn't even occurred to us and made booking a stress-free process. Highly recommended.

Just finished booking a holiday with Kate Askew at the Helston branch , her help and knowledge was absolutely amazing, nothing was too much trouble, many thanks

Thank you very much to Kate for helping to organise another great holiday for us. Superb knowledge, very efficient and helpful. Much appreciated

Hi, I've just booked a group holiday to Cuba with Karen and have to say she provided absolutely fantastic service from start to finish, nothing was to much trouble with everything we needed covered for our bespoke holiday in 2024. all very stress free, would highly recommend. Regards Chris

Karen and Kate were always so friendly and helpful. Nothing was too much trouble for them and they made sure that we had the best holiday with everything running smoothly. I highly recommend them.

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Travel Agents in Helston, Cornwall

Newell's travel, newell's business travel, dixie travels ltd, the destination lounge, williams travel, tui holiday store, travel counsellors plc, st ives travel, duchy holidays, newell's travel ltd, d w travel services, women + waves, holiday lettings cornwall.

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Reviews 4.4.

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I had a very last minute decision

I had a very last minute decision. 3 weeks before I started a month's long leave period I decided I would go around the world on my own. Newells (Tavistock) were superb. They organised the flights and accommodation in a morning! All of it went perfectly... Every flight, all the hotels everything... perfectly. They were so helpful and knowledgeable for the little bits and pieces that I hadn't considered. I cannot thank them and rate them highly enough. Outstanding service.

Date of experience : 10 June 2024

Booked a Jet2 holiday with Lisa from…

Booked a Jet2 holiday with Lisa from Newell's Falmouth. Always helpful, knowledgeable and friendly! Everything went smoothly, both Newell's and Jet2 were excellent and kept us informed throughout. Faultless and thank you so much Lisa for booking us such a wonderful holiday in Sorrento.

Date of experience : 22 April 2024

The girls were lovely and Claire

The girls were lovely and Claire who booked our holiday was amazing.we didn't have much of an idea were to go ,so helfull and informative.

Date of experience : 06 June 2024

A lovely Silver Wedding Anniversary break

Excellent team of staff at the Tavistock office who spent a lot of time and effort to make sure our ‘Typically Cities’ trip to Budapest for our silver wedding anniversary went well. And well it went including them gaining permission from the airline for me to take my CPAP machine on the plane, showing lots of hotels to make sure we were completely happy, and arranging seamless transfers to make it stress free. Well done Newells

Date of experience : 08 January 2024

Had another amazing holiday

Had another amazing holiday , booked in Bodmin Newells with Lisa to Iceland 🇮🇸. Fabulous hotel, very central. Easy transfer. We also booked a few trips for when were there, which Jackie from Bodmin branch needed to contact us about when we were away, she helped us sort the issue and kept us informed of what was happening. Much appreciated and made everything stress free. Hopefully won't be long before we book another . .... just need to decide where ....... thank you ✨️

Date of experience : 11 September 2023

Absolutely brilliant!

We cannot speak too highly of the staff at the Newquay branch, Debbie, Laura and Natasha. They are all extremely knowledgeable, helpful, and do everything they can to ensure the best. Laura has been arranging all our travels for the last ten years, always going that extra mile to ensure that we are no affected when there have been problems. Absolutely brilliant service! VP and J C!

Date of experience : 13 June 2023

Trust in Newells Travel

Just completed a wonderful 10 day trip to Cyprus booked through Newells Travel St’ Austell. I cannot recommend this company or this particular branch highly enough….the holiday of course was fabulous, only enhanced by the security through this travel agent. Yasmin, who dealt with our booking from beginning to end has been amazing - right down getting us checked on to our flights remotely while we were on the train to the airport (this was a Wizz Air problem not Newells) and checking us in to fly back home while we sat by the pool in Cyprus (again a Wizz Air issue)…..fantastic service…. thank you Yasmin……great job Newells St’ Austell.

Date of experience : 30 September 2023

never booked a holiday through a travel…

never booked a holiday through a travel agent before but i must admit julie bullock at newells travel liskeard made a trip one to remember, she went above and beyond to find us the perfect holiday, she was amazing and spent about 2 hours finding the right holiday for us even had a coffee there, i would highly reccoment them, i am looking to book another holiday through them. if your thinking of going away just pop in and see how helpfull and friendly they are.thankyou so much for taking all the stress away.cant wait to see you soon kindest regards sharon and mick

Date of experience : 06 October 2023

knowledgeable, efficient and friendly.

We have booked 3 holidays this year and each time the staff have gone that extra mile to find us EXACTLY the right accommodation. Lacey in Truro and Kate and Karen okay, in Helston are knowledgeable, efficient and friendly. Highly recommend Newells Travel for booking your next holiday

Date of experience : 08 July 2023

Service with a smile

I have used Newell’s, Truro, for nearly twenty five years and have always had superb service. The staff, especially Beverly, are most helpful and welcoming and nothing is too much trouble for them. I have recommended them to several friends.

Date of experience : 18 December 2023

excellent service

We have used them on a couple of occasions and on both times they couldn't do enough to help. Excellent customer service and the staff very helpful from start to finish. We will go back again and again if they keep this level of service going. Thankyou Newells of Truro

Date of experience : 10 February 2024

Stressful Holiday

Just back from a fabulous week in Copenhagen. All booked through the Bodmin Branch with Lisa. She made it so easy from deciding destination, hotels, airports, and booking, to being booked on flights and receiving the tickets. Looking forward to our next visit.

Date of experience : 17 April 2023

Clueless. Book with ANYONE but

Had a recent 'experience' at the Falmouth branch. I was looking for flight information to Los Angeles, and went in to the tired, dated shop. Unfortunately, the assistants were engrossed in conversation about Facebook, and when I approached the desk I was greeted with a vacant look and "what?". After 10 painful minutes trying to explain the route I wanted, they had NO idea where I was trying to travel to. I had to tell them on 3 occasions that the airport code was LAX! I had no choice but to walk out and book elsewhere. Obviously there was the standard smirking and comments as soon as I left. Do NOT book with this clueless, unprofessional and badly managed shambles.

Date of experience : 03 September 2020

Good polite quick service

Good polite quick service Have been helped by all staff over the years at present Katie looks after us and is excellent. Will continue to use this branch when booking our holiday jill and Graham Mellor

Date of experience : 05 July 2023

Although a small company in…

Although a small company in Cornwall,the branch I shall review is in the town of Hayle. For many years we booked our own trips abroad so what changed us from that to using this company?. Simple but at our age very important,service. The staff at this branch always charming,go way beyond their job description. For example last night just prior to closing they called and asked me to drop by,we sorted a problem even though it was after hours, but also found that they had spent considerable time prior investigating that situation. So congratulations Newells Travel of Hayle,we appreciate very much your help and will now give you all our travel plans.

Date of experience : 06 June 2018

Port Of The Sun.....Mallorca

Just returned from everyone's favourite holiday Island of Mallorca and I can't thank the girls at the Tavistock branch enough. Thank you again Ali, Sue, Sharon and Nat. I stayed at the Hotel Eden Nord in Puerto Soller for a week and was treated like royalty. Excellent hotel and staff: the girls in housekeeping; Paolo and Adrian and the staff in the restaurant and the girls at reception, especially Jess. Food great. As much as you can eat and a lovely swimming pool and gym into the bargain! Weather was perfect and the little port itself is having a renaissance. Shiny shops and swanky cafes and restaurants abound now since they opened up the Soller Tunnel in '97. The north of the island is more accessible now compared to the 70s, when I came here first. Then it was not so reachable and quite dangerous if one came up by the mountainous coast road. Now it's easy: hop on the ferrocarril at the Placa Espanya in Palma. A picturesque journey through the mountains will enthrall you (18 euros) or hop on the 204 bus (4 euros) which will take you 40 minutes up to the Port. Enjoy the ensaimadas and the Rosa Blanca (the local beer). I'll be back again at some point. Thank you again girls.

Date of experience : 16 June 2023

We happened to go into the Truro branch…

We happened to go into the Truro branch of Newells when it was quiet (which is unusual) and were greeted with cheerful helpfulness ….we found nothing but good vibes and were pleased to book the Cruise we were interested in with no hassle ….Thankyou crew of Newells Truro ..well done

Date of experience : 02 November 2022

A wonderful company

An absolutely wonderful company to deal with and also to work for. The staff are very friendly and knowledgeable. I couldn't recommend them enough.

Date of experience : 17 January 2022

Poor customer service

After booking a surprise trip to New York for my wife for her 40th Birthday. I explained to the representative of Newells travel that I wasn’t a frequent traveller and I certainly hadn’t been to the states before. I also explained that I am not very good with technology and asked them to guide me though the process on which taking my deposit they agreed. I had to keep going into the travel agents to pay bits of the holiday off in the months leading up to the holiday and kept asking if there was any admin I should be taking care of. Even 2 weeks prior to the trip once I had told my wife about it we both went into Newells travel of Truro and asked the representative if we should be doing anything else in relation to flight admin prior to the trip. The representative explained we had our tickets and boarding passes could be viewed on the app. They also explained that check in and immigration could be done in Dublin which was our first connecting flight. On the day of the flight from Dublin to New York we were asked for our Esta or visas. Which of course I hadn’t completed or even heard of up until this point. We frantically tried to apply for them online however we missed our flight from Dublin to New York and had to take a trip at our own expense along with a costly stay over in Dublin the following day, No help was given from Newells Travell, no compensation was offered and we lost 24hrs of our trip of a lifetime and also had to spend half our spending money on the missed flight fee and the extra stay over in Dublin. In the defence of the representative they did send 1 email months prior to flying (which I missed to read) stating about the visas. My point is I asked the representative multiple times if there was any extra admin I should be carrying out and on each occasion they said no. I am so disappointed with the lack of customer service that I really needed and hoped for. This error lead to both my wife and I stood in Dublin watching our plane leave without us and all could have been avoided if the representative had just once said. Don’t forget about your visas! Such a shame.

Date of experience : 08 December 2023

Reply from Newell's Travel

Good morning, We apologise for any oversight regarding the reminder about the need for a Visa for your trip to the USA. Your suggestion to provide clearer references to Visa requirements has been duly noted and will be implemented in our future communications. When you made your booking and completed the necessary forms, we discussed and confirmed the Visa requirement with you. Furthermore, the email quote you received included detailed information in accordance with the US Government’s website, which you acknowledged and proceeded to book. In terms of the assistance provided, our records indicate numerous phone calls between ourselves, you, and the tour operator involved in the flight booking. We are pleased that the issue was eventually resolved and hope you both had a wonderful time in New York. Kind regards, The Newell's Travel Team

We found the Bodmin branch very helpful…

We found the Bodmin branch very helpful when we booked a European cruise,we found Lisa especially helpful

Date of experience : 15 March 2023

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