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Top 25 Hospitality companies in the USA

In this post, we bring to you some of the top hospitality companies in the USA. These include most of the best hospitality companies in the world as well.

The listing has 25 of the top employers in the hotel industry and hospitality industry in the USA. This article provides information about the companies and links to research about the company and jobs further.

Before we get to the list, do you know the revenue of the hospitality industry of the USA by the end of the year 2019? The number is more than 1 trillion dollars. Yes, that’s true! This took a dip in 2020 due to the COVID-19 pandemic but has bounced back starting from the later part of 2023 and 2024. It has already shown signs of a solid recovery.

What more? Over 8.5 million people got jobs in this industry. Isn’t that amazing?

This is not an exhaustive list and is not in any ranking order.

We will keep on adding more hospitality industry companies to the list for better user experience and to make it more informative.

Let’s begin.

1. American Cruise Lines

Many hospitality companies are heading towards nonstop success and a tough drive to become the best.

These companies strive to meet customers’ demands, adapt to changing market outlooks and prospects and are continuously changing our perception of service.

One such firm is American Cruise Lines which makes it one of the top tourism organisations in the USA.

Luxury accommodation, the cuisine of choice, gaming, entertainment, casinos and much more.

From personal balconies to state-of-the-art facilities to an exclusive fine dining experience; you have it all here.

With 35 Cruises in action, American Cruise Lines make sure that there is no segment of the market which is left unattended.

‘American Cruise Lines’ has been the winner of the World Travel Award for being North America’s Leading River Cruise company.

This firm is an all-American affair and thus invites job seekers predominantly from North America.

2. Artisans of Leisure

This tour and travel company based in New York organises tours and travels to more than 60 countries worldwide.

Operating in the Luxury hospitality sector, this company which opened in 2003 has made rapid strides since its inception.

Artisans of Leisure is known for their customization prowess for a better experience for their luxury audience.

They claim to customize to make anything possible for all their consumers.

It is one of the most popular and ever-expanding travel and tour companies.

This has become a company of repute and job seekers from the travel industry may fancy a stint at this organisation at some stage of their career.

3. Best Western

Best Western is a conglomerate of over 4100 independent hotels.

The USA has over 100 Best Western Properties. Name a place in the USA and you will find a Best Western property right there.

If you are a traveler and looking for a classy hotel that might not be extremely heavy on your pockets, you can rely on Best Western.

If you are a job seeker in the hospitality industry, you can look for versatility in this chain.

Best Western is a well-knit community and it is rather easy to move within the chain with excellent perquisites and smooth career progression schemes in-house.

4. 21c Museum Hotels

21c is redefining luxury by mixing Hospitality with contemporary art.

Who doesn’t love art and when it mixes with Hospitality and that too in a Luxury niche, what comes up as a result is 21c Museum Hotels.

Bringing Museums to life is what they believe in.

With 8 Luxury properties already fascinating customers in the USA, stay poised for much more in future.

Awarded with a lot of Laurels for its art, luxury, hospitality and Green commitment, this hospitality organisation has covered a lot of ground quickly.

It has planned to open many more luxury boutique hotels within the next 5 years.

A dynamic team and fun environment are how they define work at 21c. They also offer highly paid full-time jobs and believe in creating a culture of promoting team members for excelling in customer contentment and luxury services.

5. Gaylord Hotels

This is of particular interest to those associated with events and conventions.

Gaylord Hotels are part of Marriott International and have 4 large hotels with an attached convention center.

Due to the size and super busy convention center, Gaylord Hotel has a big workforce and offers excellent salary packages, promotion plans, holiday trips etc.

6. Marriott International

Marriott International  is a Hospitality company of stellar repute with over 9 decades of hospitality services attached to the name.

Headquartered in Maryland, USA, Marriott International has over 7000 classy properties at its 30 brands in over 130 countries.

It is considered to have one of the best career progression plans and training schemes in the hospitality industry.

With a turnover of over $20 billion annually, the firm is one of the best hospitality groups in the world.

Who would not love to have the Marriott Experience either as a guest or as an employee?

7. Carlson Companies

This is one of the largest privately owned companies in the USA.

With its several global hotel chains, it operates in almost 150 countries.

Some of the important names that are associated with the Carlson Group are Radisson, Park Plaza, Radisson Blu, Park Inn, Country Inn & Suites etc.

Carlson is one of the biggest names in the hospitality industry and one of the most popular hospitality companies to work at.

With the reach of its Hotels and the sheer number of employees involved, what bundles up well is an excellent recruitment and appraisal process utilized by Carlson Companies.

8. Outrigger Hotels & Resorts

Outrigger Hotels & Resorts runs a line of multi-branded hotels.

The company that started with a humble beginning in Hawaii has built a name for itself in over 6 decades of its existence.

It has an excellent network of excellent hotels and resorts in Hawaii islands, the Indian Ocean and the Asia Pacific.

They award their employees with great benefits and offer a fun and family environment where you will be encouraged throughout.

Amazing benefits are provided that include excellent salary packages, dental and medical insurance and lots more.

What attracts most is the corporate culture ‘Outrigger Hotels and Resorts’ has developed over the years. They keep it simple “Host+ Guest+ Place”.

9. Crown American

Crown American is a real estate firm.

This has found a place on our list of top hospitality companies in the USA because it deals with a lot of hotels.

One may argue that all real estate companies may belong to the hospitality industry as most of them in some way or the other deal in hospitality services.

Crown American Associates is, however, a large US firm that has a history of over 40 years in dealing with the hospitality industry.

It has multiple properties of Holiday Inn underway at the time of publishing of this post.

Why would this place be one of the top hospitality companies to work for ? There are ample reasons for the same.

Well, they have paid holidays, on-the-job training, retirement benefits, flexible working schedule, ESOP, Crown American Hotel discount program and much more.

10. Extended Stay America

If we speak about the hospitality industry, we can’t keep aside the travel operators and Hotel aggregators.

With a reach of over 700 destinations in the USA and Canada, Extended Stay America is one of the favorite sites for booking extended lodging for all travel categories.

With almost 70,000 rooms in close to 650 hotels, Extended Stay America has a lot of exciting career opportunities for Hotel Management professionals, housekeeping department and corporate hospitality.

11. Hyatt Hotel Corporation

This Chicago-based Hotel Corporation is no new name to any of the hospitality industry professionals or travel enthusiasts.

Hyatt Corporation’s Worldwide portfolio consists of over 1000 hotels worldwide.

According to Fortune Magazine, Hyatt has been regularly named among the 100 best companies to work for.

It is thus one of the top hospitality companies in the USA as well as around the globe.

Hyatt has also been able to have a great talent retention ratio when compared to the industry average.

It employs over 100,000 hospitality professionals in 60 countries.

12. Carnival Cruise Lines

This again is one of the major hospitality companies in the world that most people would already be aware of.

Think of Cruise Ships, think of Carnival.

The portfolio Carnival Cruise lines possess consist of Carnival Cruise Lines, Holland American Line, Princess Cruises, P&O Cruises, Costa Cruises etc. among the major cruise lines.

Covering 6 continents and almost all major destinations around the globe with a coastline, this company is one of the favourite hospitality companies in the USA and across the globe.

Working at Carnival Cruise line is considered extremely prestigious and they have on offer salaries and perquisites unparalleled in the Hospitality industry.

13. Hilton Worldwide

A dream by Conrad Hilton to have a hotel chain in the USA has now become a name that is synonymous with Hospitality worldwide.

Hilton Worldwide now has a presence in more than 90 countries with over 5000 properties.

This prestigious and one of the topmost hotel chains plans to add 1 hotel every day to its portfolio.

The group consists of the deluxe Waldorf Astoria Properties, Hilton, DoubleTree by Hilton etc. among the 13 brands under its portfolio.

They have excellent career options in place with free career education and training courses for employees. Even sabbaticals for knowledge gains are actively promoted at Hilton Worldwide.

As a US-based Hotel chain, Hilton has numerous properties in the USA and covers almost every city.

14. Waldorf Astoria

Waldorf Astoria  is a part of Hilton Worldwide Brand.

The iconic hotels of Waldorf Astoria around the globe add to the luxury element of Hilton Worldwide.

Hilton sold Waldorf Astoria New York to a Chinese firm in 2014 which made it the most expensive hotel to be sold at that time.

This iconic Waldorf Astoria hotel in New York has a history dating back to 1893 as the first building got demolished making way for the Empire State Building.

You need to earn your place if you want to be a part of this iconic Hotel or the hotel chain.

They believe in the growth and development of individuals from all areas to meet their customer’s needs.

15. Howard Johnson’s

Howard Johnson’s is a chain of hotels, motels and restaurants across the USA and Canada.

With its parent organisation Wyndham Worldwide, Howard Johnson has a global outlook.

It was founded in 1925 and has a great local appeal in all of its properties.

Operating in close to 400 locations in USA and Canada, it is also one of the leading local hospitality employers with a global reach.

16. La Quinta Inns and Suites

  A chain of limited-service hotels, La Quinta Inns and Suites is a popular name for business and Leisure travelled in the USA, Canada and Mexico.

This also is now a part of the Wyndham hospitality group.

With close to 900 hotels in the USA, Canada, and Mexico, La Quinta is within easy reach for business, budget or leisure travelers.

Moreover, they also have an app that makes booking and reservations extremely simple and user-friendly.

17. Lenox Hotel

‘A smile tells you, you have arrived’ says the punchline of The Lenox Hotel in downtown Boston.

This is a family-owned Hotel by the Saunders Hotel Group.

Lenox Hotel has to be on this list of top hospitality companies as it belongs to the historic hospitality community of USA.

Standing tall from 1900, this upscale boutique hotel has a history of superior hospitality.

They believe in the best and hire the best with excellent remuneration on offer.

They also reward with great benefits, providing multiple leadership exposures.

18. Starbucks

You might be sitting in a Starbucks outlet while you read this post.

Such is the expanse of Starbucks across the globe.

Starbucks is an American coffee company and the largest coffee chain which now operates across the globe.

Think of coffee in the USA and you will find a Starbucks outlet.

Starbucks are present in over 13,000 locations in America and close to 25,000 locations worldwide.

Starbucks is considered to be one of the topmost hospitality employers across the globe let alone the USA.

Teamwork, interpersonal skills, strong ethical values, and cooperation are a few of the many things that are given a lot of importance at Starbucks.

19. McDonald’s

The list would have been incomplete had we not included McDonald’s in the list of top hospitality companies.

They deserve to be on every list of the biggest hospitality companies and top hospitality employers for every country, let alone the USA.

McDonald’s originated from the USA in 1955 and they have ever since fed the whole world.

The chain employs over 1.75 million people directly.

It is one of the  Biggest Fast Food chains in the world .

The proximity to Corporate headquarters does make McDonald’s USA an employer of choice for many hospitality professionals.

20. Accor Hotels

With a history of over 50 years, this worldwide hotel chain has over 10 Novotel and Sofitel in the USA.

May it be New York, Los Angeles, Miami or any other major city of the USA, you will find an Accor Hotel for sure.

The Chain has budget hotels like Ibis, mid-scale to luxury hotels like Mercure and Grand Mercure, to pure Luxury brands like Sofitel.

Accor is a French Hotel Chain and one of the most reputed ones. It operates in over 90 countries and has close to 4000 hotels in its network worldwide.

Employee retention is quite high with Accor as they have several appraisal processes in place for engaging and retaining the right talent.

Swissotel, Raffles Hotels, and Fairmont Hotels are also now a part of Accor Group.

21. Grand Bohemian Hotel – Kessler Collection

Grand Bohemian Hotel is rated as one of the best hotels in Florida.

The upscale hotel in Orlando, Florida has a lot to awe its visitors.

Part of the Autograph Collection hotels, this hotel finds itself high in repute under the Marriott’s umbrella.

There are other Grand Bohemian hotels in the chain which are unique and boutique luxury properties.

You need to be the best in the hospitality industry to land a job in Grand Bohemian properties.

Apart from the luxury experience, there is a Marriott exposure as well for the taking.

22. Las Vegas Sands

With more than 40,000 employees and a revenue of over $15 Billion, Las Vegas Sands is one of the leading hospitality employers in the USA.

It is an American Casino and resort company that operates predominantly in the USA but also has properties in China and Singapore.

The Hospitality industry is well aware of names like Venetian and The Palazzo in Las Vegas.

These are huge Hotel and Casino properties with iconic architecture and an unparalleled name in the hospitality industry.

Venetian Macau, Sand Macau and the iconic Marina Bay Sands in Singapore are a few more names associated with Las Vegas Sands Corporation.

And, this is not all. The Sands Expo and Convention center is a brand in itself.

Some of the finest Casino hotels, a brand to boast about, excellent pay, training and perquisites and a chance for international exposure; all make Las Vegas Sands Corporation one of the best Hospitality companies in the USA.

23. Airbnb Inc.

A dream that started in Silicon Valley over a decade ago, has expanded to over 190 countries and has reached over 3,500 cities through its millions of listings.

It is a website that has been developed to revolutionise lodging and this concept is being imitated worldwide.

People can find and rent lodging on this site and it’s extremely user-friendly.

The Start-up culture has not changed and the company still continues to be a fun place with quick chances of promotion and some serious work involved.

Airbnb has initiated a chain reaction leading to a lot of other promising Hotel and Travel startups .

It is one of the employers of choice in the USA for Travel and Tourism industry professionals.

24. Four Seasons Hotels and Resorts

Four Seasons doesn’t own many of the hotels and has management contracts for running Hotels developed by real estate giants.

However, it is a very familiar name if you belong to the hospitality fraternity.

‘Four Seasons Hotels and Resorts’ has been ranked among the top 100 best companies to work at ever since it started operating in 1998.

It has a Laurel attached to its name for having one of the lowest employee turnovers in the hospitality industry.

While the company is Headquartered in Canada, it also has a good market in the USA, thus making it an indispensable part of our list of top hospitality companies in the USA.

They hire people with innovative ideas who have a passion for excelling in the Hospitality industry.

They believe in the concept of working in a diverse work culture.

They hire skilled people to serve their customers with utmost importance and have excellent salaries, travel benefits, Health membership cards, holiday packages etc. to offer.

25. Kessler Collection Hospitality Group

When we are listing top hospitality companies in the USA, we will always have companies that are associated with Luxury.

Kessler Collection is one such American hospitality firm that has excelled in providing luxury hospitality experiences to its customers over the years.

Associated with Bohemian Hotels, this collection has 10 luxury properties associated with its brand like Castle Hotel of Orlando, Kessler Canyon etc.

It also has 7 culture-rich destinations, art galleries, over a dozen restaurants and outlets and much more under its umbrella.

As a popular career destination for hospitality job seekers, they offer excellent packages together with health and dental insurance, life and disability insurance, prescription plans and much more.

Hope you liked the collection of top hospitality companies in the USA. We have skipped a couple of large international hotel chains that are headquartered out of the USA.

Those looking to work in these amazing hospitality properties can explore the hotel career websites and apply to a lot of these directly.

In the knowledge economy of today, these top hospitality companies are ensuring that they provide the best customer service by using various technological solutions to increase competitiveness.

We will try and keep adding to the list while adding information for individual hospitality companies in the USA mentioned in this post.

Frequently Asked Questions (FAQ) About Top Hospitality Companies in the USA

• How much revenue did the top hospitality companies in the USA generate in 2023?

There is no specific figure for revenue from all hospitality companies in the USA combined for 2023, However, a number of over 1 trillion dollars in revenue is estimated. This significant revenue demonstrates the industry’s robust performance and economic contribution, creating over 8.5 million jobs.

• Are these companies exclusively operating in the USA?

While these companies are based in the USA, many of them have a global presence with hotels and resorts in various countries worldwide. They have expanded their operations internationally to cater to a broader market.

• What distinguishes these companies as the top hospitality companies?

These companies are considered the top hospitality companies due to several factors. They demonstrate exceptional financial performance and offer high-quality services. They also maintain a strong brand reputation and contribute significantly to the economy through job creation and revenue generation. Their widespread recognition and extensive customer base further solidify their position as industry leaders.

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The state of tourism and hospitality 2024

Tourism and hospitality are on a journey of disruption. Shifting source markets and destinations, growing demand for experiential and luxury travel, and innovative business strategies are all combining to dramatically alter the industry landscape. Given this momentous change, it’s important for stakeholders to consider and strategize on four major themes:

• The bulk of travel is close to home. Although international travel might draw headlines, stakeholders shouldn’t neglect the big opportunities in their backyards. Domestic travel still represents the bulk of travel spending, and intraregional tourism is on the rise.
• Consumers increasingly prioritize travel—when it’s on their own terms. Interest in travel is booming, but travelers are no longer content with a one-size-fits-all experience. Individual personalization might not always be practical, but savvy industry players can use segmentation and hypothesis-driven testing to improve their value propositions. Those that fail to articulate target customer segments and adapt their offerings accordingly risk getting left behind.
• The face of luxury travel is changing. Demand for luxury tourism and hospitality is expected to grow faster than any other travel segment today—particularly in Asia. It’s crucial to understand that luxury travelers don’t make up a monolith. Segmenting by age, nationality, and net worth can reveal varied and evolving preferences and behaviors.
• As tourism grows, destinations will need to prepare to mitigate overcrowding. Destinations need to be ready to handle the large tourist flows of tomorrow. Now is the time for stakeholders to plan, develop, and invest in mitigation strategies. Equipped with accurate assessments of carrying capacities and enhanced abilities to gather and analyze data, destinations can improve their transportation and infrastructure, build tourism-ready workforces, and preserve their natural and cultural heritages.

Now boarding: Faces, places, and trends shaping tourism in 2024

Global travel is back and buzzing. The amount of travel fell by 75 percent in 2020; however, travel is on its way to a full recovery by the end of 2024. More regional trips, an emerging population of new travelers, and a fresh set of destinations are powering steady spending in tourism.

There’s no doubt that people still love to travel and will continue to seek new experiences in new places. But where will travelers come from, and where will they go?

We share a snapshot of current traveler flows, along with estimates for growth through 2030.

The way we travel now

Which trends are shaping traveler sentiment now? What sorts of journeys do today’s travelers dream about? How much are they willing to spend on their trips? And what should industry stakeholders do to adapt to the traveler psychology of the moment?

To gauge what’s on the minds of present-day travelers, we surveyed more than 5,000 of them. The findings reveal disparate desires, generational divides, and a newly emerging set of traveler archetypes.

Updating perceptions about today’s luxury traveler

Demand for luxury tourism and hospitality is expected to grow faster than for any other segment. This growth is being powered in part by a large and expanding base of aspiring luxury travelers with net worths between $100,000 and $1 million, many of whom are younger and increasingly willing to spend larger shares of their wealth on upscale travel options. The increase is also a result of rising wealth levels in Asia.

We dug deeper into this ongoing evolution by surveying luxury travelers around the globe about their preferences, plans, and expectations. Some widely held notions about luxury travelers—such as how much money they have, how old they are, and where they come from—could be due for reexamination.

Destination readiness: Preparing for the tourist flows of tomorrow

As global tourism grows, it will be crucial for destinations to be ready. How can the tourism ecosystem prepare to host unprecedented volumes of visitors while managing the challenges that can accompany this success? A large flow of tourists, if not carefully channeled, can encumber infrastructure, harm natural and cultural attractions, and frustrate locals and visitors alike.

Now is the time for tourism stakeholders to combine their thinking and resources to look for better ways to handle the visitor flows of today while properly preparing themselves for the visitor flows of tomorrow. We offer a diagnostic that destinations can use to spot early-warning signs about tourism concentration, along with suggestions for funding mechanisms and strategies to help maximize the benefits of tourism while minimizing its negative impacts.

Six trends shaping new business models in tourism and hospitality

As destinations and source markets have transformed over the past decade, tourism and hospitality companies have evolved, too. Accommodation, home sharing, cruises, and theme parks are among the sectors in which new approaches could present new opportunities. Stakeholders gearing up for new challenges should look for business model innovations that will help sustain their hard-won growth—and profits.

Unbundling offerings, cross-selling distinctive experiences, and embracing data-powered strategies can all be winning moves. A series of insight-driven charts reveal significant trends and an outlook on the future.

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20 largest travel companies in the world.

In this article, we will be covering the 20 largest travel companies in the world. If you want to skip our detailed analysis of the travel and tourism industry, you can go directly to 5 Largest Travel Companies In The World .

The travel and tourism sector plays a vital role in global economies. It creates jobs, fosters cultural exchange, and supports local businesses. It promotes understanding between nations while also contributing significantly to GDP growth. According to the World Travel & Tourism Council (WTTC), travel and tourism accounted for 7.6% of global GDP in 2022 while also creating 22 million new jobs around the world.

An Analysis of the Global Travel and Tourism Industry

The travel and tourism sector plays a crucial role in addressing societal and economic challenges. The industry is now thriving after being severely impacted during the peak of the COVID-19 crisis, which led to travel restrictions, cancellations, and a sharp decline in tourism activities. According to a report by Market Research Future, the global travel and tourism market reached a value of $648.03 billion in 2023. The market is expected to grow at a compound annual growth rate (CAGR) of 5.8% from 2023 to 2032 and reach a value of more than $1.01 trillion by the end of the forecasted period. The North American region leads the global travel and tourism market, while Europe follows as the second-largest market. The Asia-Pacific region is anticipated to exhibit the fastest growth in the industry during the forecasted period.

The travel and tourism market is undergoing a digital transformation with online booking platforms, travel agencies, mobile apps, and online travel-related services driving growth by enhancing connectivity and providing convenient and personalized traveler experiences. The trend of cultural and experiential tourism, with travelers seeking authentic, immersive experiences, unique destinations, and local experiences, is also a key factor driving market growth. Moreover, the rise in disposable incomes, especially in emerging markets, is leading to increased tourism. More people have the means to explore domestic and international destinations. According to the World Travel & Tourism Council (WTTC), domestic visitor spending saw an increase of 20.4% in 2022. On the other hand, international visitor spending went up by 81.9% in 2022.

What are Some of the Biggest Companies in the Travel and Tourism Industry Up To?

Prominent companies in the travel and tourism industry are actively pursuing various strategies to expand their global presence and increase their profitability. Some of the most notable names are Marriott International Inc. (NYSE: MAR ), Hilton Worldwide Holdings Inc. (NYSE: HLT ), and Booking Holdings Inc. (NASDAQ: BKNG ).

Booking Holdings Inc. (NASDAQ:BKNG) is one of the world’s largest providers of online travel and related services. It provides online travel services in more than 220 countries through its brands which include Booking.com, Priceline, Agoda, KAYAK, and OpenTable. Booking Holdings Inc. (NASDAQ:BKNG) is also one of the best travel stocks to buy . On February 22, Booking Holdings Inc. (NASDAQ:BKNG) reported strong earnings for the fiscal fourth quarter of 2023. The company reported earnings per share (EPS) of $32, surpassing EPS estimates by $1.95. The company’s revenue for the quarter grew by 18.15% year-over-year and amounted to $4.78 billion, ahead of market consensus by $73.37 million. Here are some comments from Booking Holdings Inc.’s (NASDAQ:BKNG) Q4 2023 earnings call:

“As we look to the year ahead, we see strong growth on the books for travel that’s scheduled to take place in 2024, which gives early indications of potentially another record summer travel season. As we’ve noted previously, a high percentage of these bookings are capable and what is on the books today for the summer period represents a small percentage of the total bookings that we expect to ultimately receive. David will provide further details on fourth quarter results and on our thoughts about the first quarter and full year 2024. Looking back at the full year of 2023, I am proud of our efforts to drive more benefits to our travelers and supply partners while also delivering record-setting industry-leading financial results. We reached a significant milestone last year with our customers’ booking an all-time high of over 1 billion room nights on our platform, which was an increase of 17% versus 2022.”

As the demand for travel and tourism continues to grow, companies operating in this space are launching new products, engaging in mergers and acquisitions, increasing investments, and forming contracts and collaborations. Marriott International Inc. (NYSE:MAR) is an American multinational hospitality company. It operates and franchises hotels and licenses vacation ownership resorts in more than 130 countries around the world. On March 7, Marriott International Inc. (NYSE:MAR) announced that it has entered into an agreement with Victoria Park Hotels Ltd. to launch The Park Lane Hong Kong, Autograph Collection. This new addition is set to become part of Autograph Collection Hotels by early 2025. Autograph Collection Hotels’ portfolio includes more than 300 independent properties in some of the most desirable locations around the world. Situated within a 28-story mixed-use complex featuring retail spaces on the lower floors, the new hotel is projected to have 820 guest rooms, an executive lounge, 3 unique dining venues, extensive event spaces spanning over 1,700 square meters, and various recreational facilities. Some of the guest rooms will boast stunning views of Victoria Harbour, while others will overlook the city or Victoria Park in Hong Kong.

On February 7, Hilton Worldwide Holdings Inc. (NYSE:HLT) announced an exclusive strategic partnership with Small Luxury Hotels of the World (SLH) that will introduce guests of Hilton Worldwide Holdings Inc. (NYSE:HLT) to a wide range of hotels in some of the most popular destinations around the world. This collaboration will significantly enhance Hilton Worldwide Holdings Inc.’s (NYSE:HLT) luxury offerings as unique SLH properties become part of the esteemed Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, and LXR Hotels & Resorts brands.

Now that we have discussed what’s going on in the global travel and tourism industry, let’s take a look at the 20 largest travel companies in the world.

A line of travellers queuing for a commercial flight, emphasizing the airport management operations.

Methodology

In this article, we have listed the 20 largest travel companies in the world. To find the top travel companies in the world, we sifted through various sources including industry reports, our own rankings in addition to rankings available on various websites, and consulted stock screeners from Yahoo Finance and Finviz. For companies that are publicly traded, we decided to rank them according to their market capitalization as of March 9. We used fiscal year revenues to rank the companies that are not publicly traded. For foreign companies, we converted the market caps and revenues to US dollars according to their respective exchange rates, as of March 9. Finally, we narrowed down our selection to rank the 20 largest travel companies in the world based on their market capitalization and revenues, which are listed below in ascending order.

20. Host Hotels & Resorts Inc. ( NYSE: HST )

Market Capitalization: $14.9 Billion

Host Hotels & Resorts Inc. (NYSE:HST) is a major American lodging real estate investment trust (REIT) that invests in hotels. It owns a diverse portfolio of luxury and upper-upscale hotels. Host Hotels & Resorts Inc. (NYSE:HST) has a market capitalization of $14.9 billion as of March 9, 2024.

19. Hyatt Hotels Corporation ( NYSE: H )

Market Capitalization: $16.12 Billion

Hyatt Hotels Corporation (NYSE:H) is an American multinational hospitality company. As one of the world’s top hospitality companies, it manages and franchises luxury and business hotels, resorts, and vacation properties in more than 70 countries across 6 continents. As of March 9, 2024, Hyatt Hotels Corporation (NYSE:H) has a market capitalization of $16.12 billion.

18. InterContinental Hotels Group PLC ( NYSE: IHG )

Market Capitalization: $17.4 Billion

InterContinental Hotels Group PLC (NYSE:IHG) is a British multinational hospitality company. With more than 6,000 hotels in over 100 countries, it is one of the world’s leading hotel companies. InterContinental Hotels Group PLC (NYSE:IHG) has a market capitalization of $17.4 billion as of March 9, 2024. It ranks 18th on our list of the 20 biggest travel companies in the world.

17. Expedia Group Inc. ( NASDAQ: EXPE )

Market Capitalization: $18.5 Billion

Expedia Group Inc. (NASDAQ:EXPE) is an American travel technology company. As one of the top travel agencies in the world, it owns and operates various brands including Expedia, Hotels.com, CarRentals.com, Vrbo, Travelocity, Trivago, Orbitz, Ebookers, CheapTickets, and Expedia Cruises. As of March 9, 2024, Expedia Group Inc. (NASDAQ:EXPE) has a market capitalization of $18.5 billion.

16. Southwest Airlines Co. ( NYSE: LUV )

Market Capitalization: $20.44 Billion

Southwest Airlines Co. (NYSE:LUV) is an American airline company. It offers low-cost air travel service with frequent flights of mostly short routes. As one of the biggest travel companies in the world, Southwest Airlines Co. (NYSE:LUV) has a market capitalization of $20.44 billion as of March 9, 2024.

15. Qatar Airways Group

Revenue: $21 Billion

Qatar Airways Group is the flag carrier of Qatar. Owned by the Government of Qatar, it is one of the world’s top airlines and it currently flies to over 170 international destinations. Qatar Airways Group generated an annual revenue of $21 billion in the year 2022-2023. It ranks among the top 15 on our list of the 20 largest travel companies in the world.

14. Carnival Corporation & plc (NYSE: CCL )

Market Capitalization: $21.38 Billion

Carnival Corporation & plc (NYSE:CCL) is a British-American cruise operator. As one of the world's largest leisure travel companies, it owns some of the most well-known cruise line brands in North America, the United Kingdom, Germany, Italy, and Australia. Carnival Corporation & plc (NYSE:CCL) has a market capitalization of $21.38 billion as of March 9, 2024.

13. Galaxy Entertainment Group Limited (SEHK:0027)

Market Capitalization: $21.83 Billion

Galaxy Entertainment Group Limited (SEHK:0027) is one of Asia’s top developers and operators of integrated entertainment and resort facilities. It owns and operates a broad portfolio of integrated resort, retail, dining, hotel, and gaming facilities in Macau. As one of the top travel companies in the world, Galaxy Entertainment Group Limited (SEHK:0027) has a market capitalization of $21.83 billion as of March 9, 2024.

12. Delta Air Lines Inc. ( NYSE: DAL )

Market Capitalization: $27.17 Billion

Delta Air Lines Inc. (NYSE:DAL) is one of America’s major airlines. It is also one of the world’s largest airlines by number of passengers carried. As one of the top travel companies in the world, Delta Air Lines Inc. (NYSE:DAL) has a market capitalization of $27.17 billion as of March 9, 2024.

11. Amadeus IT Group S.A. (BME:AMS)

Market Capitalization: $27.31 Billion

Amadeus IT Group S.A. (BME:AMS) is a Spanish multinational technology company that develops technology and software for airlines, travel agencies, hotels, payment providers, and other travel-related businesses to enhance their operations and customer experiences. With a presence in more than 190 countries, the company provides software solutions for the global travel and tourism industry. As of March 9, 2024, Amadeus IT Group S.A. (BME:AMS) has a market capitalization of $27.31 billion.

10. Trip.com Group Limited ( NASDAQ: TCOM )

Market Capitalization: $28.27 Billion

Trip.com Group Limited (NASDAQ:TCOM) is a multinational travel service company that ranks among the top 10 on our list of the largest travel companies in the world. It owns and operates several travel agencies and travel fare aggregators including Ctrip, Qunar, Trip.com and Skyscanner. As of March 9, 2024, Trip.com Group Limited (NASDAQ:TCOM) has a market capitalization of $28.27 billion.

9. Ryanair Holdings plc ( NASDAQ: RYAAY )

Market Capitalization: $32.3 Billion

Ryanair Holdings plc (NASDAQ:RYAAY) is an Irish airline company. As one of Europe's largest airline groups, it is the parent company of Ryanair, Ryanair UK, Buzz, Lauda, and Malta Air. With a market capitalization of $32.3 billion as of March 9, 2024, Ryanair Holdings plc (NASDAQ:RYAAY) ranks 9th on our list of the 20 largest travel companies in the world.

8. Emirates Group

Revenue: $32.6 Billion

Emirates Group is Dubai’s state-owned international aviation holding company. It owns Dubai National Air Travel Agency (dnata), an airport and ground services company, and Emirates Airline, one of the largest airlines in the Middle East. Emirates Group generated an annual revenue of $32.6 billion in the year 2022-2023.

7. Royal Caribbean Cruises Ltd. ( NYSE: RCL )

Market Capitalization: $32.71 Billion

Royal Caribbean Cruises Ltd. (NYSE:RCL) is a global cruise holding company that owns and operates cruise brands including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. As one of the world’s largest cruise line operators, Royal Caribbean Cruises Ltd. (NYSE:RCL) has a global fleet of 65 ships traveling to around 1,000 destinations around the world. The company has a market capitalization of $32.71 billion as of March 9, 2024.

6. Las Vegas Sands Corp. ( NYSE: LVS )

Market Capitalization: $38.81 Billion

Las Vegas Sands Corp. (NYSE:LVS) is an American casino and resort company that owns and operates integrated resorts in Macao and Singapore. As a driver of valuable leisure and business tourism, it is one of the world’s largest hotel and casino companies. With a market capitalization of $38.81 billion as of March 9, 2024, Las Vegas Sands Corp. (NYSE:LVS) ranks 6th on our list of the 20 largest travel companies in the world.

Click to continue reading and see 5 Largest Travel Companies In The World .

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Disclosure: None. 20 Largest Travel Companies In The World is published on Insider Monkey.

Travel, Tourism & Hospitality

Global tourism industry - statistics & facts

What are the leading global tourism destinations, digitalization of the global tourism industry, how important is sustainable tourism, key insights.

Detailed statistics

Total contribution of travel and tourism to GDP worldwide 2019-2034

Number of international tourist arrivals worldwide 1950-2023

Global leisure travel spend 2019-2023

Editor’s Picks Current statistics on this topic

Leading global travel markets by travel and tourism contribution to GDP 2019-2023

Travel and tourism employment worldwide 2019-2034

Number of international tourist arrivals worldwide 2005-2023, by region

Further recommended statistics

• Basic Statistic Total contribution of travel and tourism to GDP worldwide 2019-2034
• Basic Statistic Travel and tourism: share of global GDP 2019-2034
• Basic Statistic Leading global travel markets by travel and tourism contribution to GDP 2019-2023
• Basic Statistic Global leisure travel spend 2019-2023
• Premium Statistic Global business travel spending 2001-2024
• Premium Statistic Number of international tourist arrivals worldwide 1950-2023
• Basic Statistic Number of international tourist arrivals worldwide 2005-2023, by region
• Basic Statistic Travel and tourism employment worldwide 2019-2034

Total contribution of travel and tourism to gross domestic product (GDP) worldwide in 2019 and 2023, with a forecast for 2024 and 2034 (in trillion U.S. dollars)

Travel and tourism: share of global GDP 2019-2034

Share of travel and tourism's total contribution to GDP worldwide in 2019 and 2023, with a forecast for 2024 and 2034

Total contribution of travel and tourism to GDP in leading travel markets worldwide in 2019 and 2023 (in billion U.S. dollars)

Leisure tourism spending worldwide from 2019 to 2023 (in billion U.S. dollars)

Global business travel spending 2001-2024

Expenditure of business tourists worldwide from 2001 to 2024 (in billion U.S. dollars)

Number of international tourist arrivals worldwide from 1950 to 2023 (in millions)

Number of international tourist arrivals worldwide from 2005 to 2023, by region (in millions)

Number of travel and tourism jobs worldwide from 2019 to 2023, with a forecast for 2024 and 2034 (in millions)

• Premium Statistic Global hotel and resort industry market size worldwide 2022-2023
• Premium Statistic Most valuable hotel brands worldwide 2023, by brand value
• Basic Statistic Leading hotel companies worldwide 2023, by number of properties
• Premium Statistic Number of hotels in the construction pipeline worldwide 2024
• Premium Statistic Number of hotel rooms in the construction pipeline worldwide 2024
• Premium Statistic Countries with the most hotel construction projects in the pipeline worldwide 2024

Global hotel and resort industry market size worldwide 2022-2023

Market size of the hotel and resort industry worldwide in 2022 and 2023 (in trillion U.S. dollars)

Most valuable hotel brands worldwide 2023, by brand value

Leading hotel brands based on brand value worldwide in 2023 (in billion U.S. dollars)

Leading hotel companies worldwide 2023, by number of properties

Leading hotel companies worldwide as of June 2023, by number of properties

Number of hotels in the construction pipeline worldwide 2024

Number of hotels in the construction pipeline worldwide as of the first quarter of 2024

Number of hotel rooms in the construction pipeline worldwide 2024

Number of hotel rooms in the construction pipeline worldwide as of the first quarter of 2024

Countries with the most hotel construction projects in the pipeline worldwide 2024

Countries with the highest number of hotel construction projects in the pipeline worldwide as of the first quarter of 2024

• Premium Statistic Airports with the most international air passenger traffic worldwide 2023
• Premium Statistic Market value of selected airlines worldwide 2024
• Premium Statistic Global passenger rail users forecast 2017-2028
• Premium Statistic Daily ridership of bus rapid transit systems worldwide by region 2023
• Premium Statistic Number of users of car rentals worldwide 2020-2029
• Premium Statistic Number of users in selected countries in the Car Rentals market in 2023
• Premium Statistic Carbon footprint of international tourism transport worldwide 2005-2030, by type

Airports with the most international air passenger traffic worldwide 2023

Leading airports for international air passenger traffic in 2023 (in million international passengers)

Market value of selected airlines worldwide 2024

Market value of selected airlines worldwide as of May 2024 (in billion U.S. dollars)

Global passenger rail users forecast 2017-2028

Worldwide number of passenger rail users from 2017 to 2023, with a forecast through 2028 (in billion users)

Daily ridership of bus rapid transit systems worldwide by region 2023

Number of daily passengers using bus rapid transit (BRT) systems as of April 2023, by region

Number of users of car rentals worldwide 2020-2029

Number of users of car rentals worldwide from 2020 to 2029 (in millions)

Number of users in selected countries in the Car Rentals market in 2023

Number of users in selected countries in the Car Rentals market in 2023 (in million)

Carbon footprint of international tourism transport worldwide 2005-2030, by type

Transport-related emissions from international tourist arrivals worldwide in 2005 and 2016, with a forecast for 2030, by mode of transport (in million metric tons of carbon dioxide)

Attractions

• Premium Statistic Most visited museums worldwide 2019-2023
• Basic Statistic Most visited amusement and theme parks worldwide 2023
• Basic Statistic Monuments on the UNESCO world heritage list 2023, by type
• Basic Statistic Selected countries with the most Michelin-starred restaurants worldwide 2024

Most visited museums worldwide 2019-2023

Museums with the highest attendance worldwide from 2019 to 2023 (in millions)

Most visited amusement and theme parks worldwide 2023

Leading amusement and theme parks worldwide 2023, by attendance (in millions)

Monuments on the UNESCO world heritage list 2023, by type

Number of monuments on the UNESCO world heritage list as of September 2023, by type

Selected countries with the most Michelin-starred restaurants worldwide 2024

Number of Michelin-starred restaurants in selected countries and territories worldwide as of August 2024

Online travel market

• Premium Statistic Online travel market size worldwide 2017-2028
• Premium Statistic Estimated desktop vs. mobile revenue of leading OTAs worldwide 2023
• Premium Statistic Number of aggregated downloads of leading online travel agency apps worldwide 2023
• Basic Statistic Market cap of leading online travel companies worldwide 2023
• Premium Statistic Estimated EV/Revenue ratio in the online travel market 2024, by segment
• Premium Statistic Estimated EV/EBITDA ratio in the online travel market 2024, by segment

Online travel market size worldwide 2017-2028

Online travel market size worldwide from 2017 to 2023, with a forecast until 2028 (in billion U.S. dollars)

Estimated desktop vs. mobile revenue of leading OTAs worldwide 2023

Estimated desktop vs. mobile revenue of leading online travel agencies (OTAs) worldwide in 2023 (in billion U.S. dollars)

Number of aggregated downloads of leading online travel agency apps worldwide 2023

Number of aggregated downloads of selected leading online travel agency apps worldwide in 2023 (in millions)

Market cap of leading online travel companies worldwide 2023

Market cap of leading online travel companies worldwide as of September 2023 (in million U.S. dollars)

Estimated EV/Revenue ratio in the online travel market 2024, by segment

Estimated enterprise value to revenue (EV/Revenue) ratio in the online travel market worldwide as of April 2024, by segment

Estimated EV/EBITDA ratio in the online travel market 2024, by segment

Estimated enterprise value to EBITDA (EV/EBITDA) ratio in the online travel market worldwide as of April 2024, by segment

Selected trends

• Premium Statistic Share of tech investments by travel and mobility corporations worldwide 2018-2024
• Premium Statistic Use of mobile devices to plan travel with an AI chatbot worldwide 2023, by country
• Premium Statistic Global travelers who believe in the importance of green travel 2024
• Premium Statistic Reasons for traveling sustainably worldwide 2024
• Premium Statistic Airbnb revenue worldwide 2017-2023
• Premium Statistic Airbnb nights and experiences booked worldwide 2017-2023

Share of tech investments by travel and mobility corporations worldwide 2018-2024

Distribution of tech investment deals by travel and mobility corporations worldwide between 2018 and 2024, by area of investment

Use of mobile devices to plan travel with an AI chatbot worldwide 2023, by country

Share of travelers who used a mobile device to plan or research travel with an AI chatbot worldwide as of October 2023, by country

Global travelers who believe in the importance of green travel 2024

Share of travelers that believe sustainable travel is important worldwide in 2024

Reasons for traveling sustainably worldwide 2024

Factors that inspire eco-friendly travel worldwide as of February 2024

Airbnb revenue worldwide 2017-2023

Revenue of Airbnb worldwide from 2017 to 2023 (in billion U.S. dollars)

Airbnb nights and experiences booked worldwide 2017-2023

Nights and experiences booked with Airbnb from 2017 to 2023 (in millions)

• Premium Statistic Travel and tourism revenue worldwide 2020-2029, by segment
• Premium Statistic Distribution of sales channels in the travel and tourism market worldwide 2019-2029
• Premium Statistic Inbound tourism visitor growth worldwide 2020-2025, by region
• Premium Statistic Outbound tourism visitor growth worldwide 2020-2025, by region

Travel and tourism revenue worldwide 2020-2029, by segment

Revenue of the travel and tourism market worldwide from 2020 to 2029, by segment (in billion U.S. dollars)

Distribution of sales channels in the travel and tourism market worldwide 2019-2029

Revenue share of sales channels of the travel and tourism market worldwide from 2019 to 2029

Inbound tourism visitor growth worldwide 2020-2025, by region

Inbound tourism visitor growth worldwide from 2020 to 2022, with a forecast until 2025, by region

Outbound tourism visitor growth worldwide 2020-2025, by region

Outbound tourism visitor growth worldwide from 2020 to 2022, with a forecast until 2025, by region

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• Hospitality Industry

Hospitality industry statistics to have on your radar 2024

August 23, 2024 •

10 min reading

The hospitality industry is a vast sector with many different sub-sectors that include recreation, lodging, entertainment, food and beverage which are constantly evolving. Due to the overwhelming amount of data available today, it has become increasingly challenging for industry players to gather all the necessary hospitality statistics to keep up with the latest trends. As a result, staying informed and up-to-date has become an impossible task.

Despite being an exhilarating career path with many avenues that demand a diverse skill set , the hospitality industry is currently struggling to fill open positions. This is partly due to the changing nature of jobs and employee expectations.

Customer needs and expectations have evolved in recent times, largely due to the global pandemic which spurred a seismic shift in industry trends . As well as other factors such as technological advancements such as Artificial Intelligence.

In the absence of access to data that tells a story, industry players are finding it increasingly challenging to optimize their social and digital strategies.

This is especially problematic for hoteliers and destination marketers who are already overwhelmed with their day-to-day responsibilities.

Of course, business owners should closely analyse their own business data but it's also important to take a look at the bigger picture.

In this comprehensive article, we have gathered a wealth of hospitality statistics and data that will equip you with the insights you need.

Our goal is to empower you to harness the power of analytics in the hospitality industry to drive innovation, exceed customer expectations, and achieve remarkable value.

The hospitality and leisure industry data

Trends in the hospitality industry have always been in a state of flux because client demands are always shifting with the times.

Understanding hospitality industry statistics allows you to properly equip yourself to handle your client needs. Analysing industry data and insights will help you to figure out and deploy the right strategies to take your business to the next level.

Current state of the hospitality industry

By examining top level statistics, you can gain insights into the present condition of the hospitality industry at large and gain a glimpse into its future.

The travel industry is experiencing a robust comeback in 2024, bringing a ray of hope for hoteliers who have been eagerly awaiting positive signs.

The industry anticipates a steady growth rate

Industries such as hospitality, which were affected by COVID-19 safety measures, are seeing some impressive growth rates since the resurgence of travel worldwide. The statistics below indicate just how impressive the current and future growth rates are.

• The hospitality industry experienced a remarkable growth from $4,390.59 billion in 2022 to $4,699.57 billion in 2023, achieving a compound annual growth rate (CAGR) of 7.0%. This significant expansion is a testament to the industry's resilience and ability to bounce back from the challenges posed over recent years. (Hospitality Global Market Report 2023)
• The projected growth of the global hospitality market is set to soar to a staggering $5,816.66 billion by 2027, with a remarkable compound annual growth rate (CAGR) of 5.5%. (Hospitality Global market report 2022)

Growth trends in specific sub-sectors

Due to changes in consumer expectations, preferences and the rapid advancement of technology (among other factors), some areas in the hospitality industry are seeing a bigger growth rate than others. The statistics below shed light on these areas.

Hotel booking statistics

• Room demand is set to reach an all-time high in 2024 according to STR research.
• Siteminder predicted hotel occupancy will increase 2.5% globally and Hotel average daily rate (ADR) is projected to grow by 4.9% in the next 12 months.
• The bleisure market continues to rise —business trips which are extended for leisure purposed. The bleisure tourism market was estimated to be valued at nearly US$ 594.51 billion in 2023, and is predicted to continue to grow to $731.4 billion by 2032, with a CAGR of 8.9% from 2023 to 2032. (Future Market Insights).

Key stakeholders' market share and consumer influence

The hotel and lodging industry is monopolized by a few major players globally. Overall the market continues to expand and consumer trends dictate which of these brands gain more market share.

• Booking.com is the most valuable travel and tourism brand in the world, with a market capitlization of $121.42 billion. ( Companies Market Cap ).
• Airbnb's market value reached $92.11 billion in U.S. dollars in 2023, representing a significant increase from $54.13 billion the previous year. However, it has experienced a decline from its peak valuation in 2021, surpassing a staggering $100 billion. (Statista).
• Today Airbnb's market value stands at $74 billion, commanding market share of over 20% in the vacation rental industry.
• The declining valuation is thought to be due to rising rental pricing and overwhelming choice of properties. (HelpLama).
• As of 2024 Marriott International is the world's biggest hotel brand valued at $62.56 billion.
• It is estimated that a further 2,707 hotels will open their doors globally in 2024. (Statista).

Food & Beverage statistics

• The Online Food Delivery Market, which includes both Grocery Delivery and Meal Delivery services, experienced significant growth during the COVID-19 Pandemic. This market is projected to continue its upward trajectory with a compound annual growth rate (CAGR 2023-2028) of 11.47%.
• As a result, the food delivery market volume is expected to reach a staggering US$1.79tn by 2028. (Statista).
• According to Fortune Business Insights, the global food service market was valued at $3,236.92 billion in 2023 and is expected to grow to $3,486.58 billion in 2024.
• The Business Research Company reports that the fast food and quick service restaurant market will grow from $295.03 billion in 2023 to $316.11 billion in 2024, with a compound annual growth rate (CAGR) of 7.1%.
• The ready-to-drink (RTD) coffee and tea market is expected to grow significantly in the coming years, reaching $133 billion by 2027.
• Functional health drinks are trending and is currently valued at $213.74 billion in 2024 and is predicted to grow to $306.76 billion by 2029.

Health & wellness statistics

• The global health and wellness market is estimated to reach almost seven trillion U.S. dollars by 2025. (Statista).
• The global medical spa market was valued at an estimated US$14.4 Billion in the year 2022 and is projected to reach a revised size of US$45 Billion by 2030.
• The spa services market represents an 88-billion-dollar global industry and is expected to grow by over 17 percent to 260 billion dollars between 2023 and 2030.
• Facial treatments, tattoo ramoval, hair removal and medi-spa retreats are all experiencing rapid growth.

Jobs & employment in hospitality & leisure

It goes without saying that hospitality and travel businesses have suffered as a result of the pandemic and economic difficulties. As a result the hospitality jobs market took a hit.

Whilst travel restrictions are firmly a thing of the past the economic uncertainties continue, making the hospitality jobs market recovery slow.

Many of those laid off workers in 2020 found more reliable jobs with better perks and more sociable hours elsewhere. When should we expect a full recovery? The statistics answer these questions best.

• A new position in hospitality becomes available every 2.5 seconds.
• The hospitality, catering, and tourism (HCT) industry accounts for approximately 3% of the total global workforce.
• The Travel and Tourism sector was expected to employ approximately 320 million individuals in 2023, showcasing a steady growth trend after experiencing a decline in numbers in 2020. This decline saw employment figures drop from 334 million in 2019 to 271 million. However, the industry is now on the path to recovery, with employment opportunities steadily increasing once again. (Unilever). Discover the types of jobs available in this exciting growth sector.
• Hotels will struggle with staffing shortages until 2025 when the industry is expected to make a true adjusted recovery.

Travel & tourism statistics

If 2022 was the year travel returned following the pandemic, 2023 was all about making up for lost time and ticking off bucket list items and it seems 2024 is no different. In short, there's a healthy outlook to the travel and tourism sector in 2024 and beyond. To better understand the current changes and future of travel and tourism, we have compiled the statistics below.

General travel & tourism industry statistics

The general travel and tourism statistics below show the current and future state of the travel and tourism sector as a whole.

• The projected market volume is set to reach an impressive US$1,063.00 billion by 2028, with revenue expected to display a steady annual growth rate (CAGR 2023-2028) of 4.42%. (Statista).
• By 2028, online sales are projected to account for a staggering 76% of total revenue in the Travel & Tourism market. (Statista).

Growth trends in specific areas

The growth of the travel and tourism sector has been influenced by several factors including ease of access to information, an increase in the amount of paid leave, and rapid urbanization among others. Despite the pandemic slump, the industry is now doing well and is projected to do even better over the next few years, as indicated by the following statistics.

• Global tourism expenditure is projected to reach USD2 trillion, surpassing previous records driven by the strong demand for leisure travel. (Euromonitor International).
• As employees strive for a better work-life balance, the resurgence of business travel becomes a more intricate affair. In line with this shift, bleisure travel is poised to make a significant impact, with predictions indicating that it will soar to an impressive USD300 billion by 2024. This trend highlights the growing desire among professionals to combine work and leisure, creating a unique and enriching travel experience. (Euromonitor International).
• These 5 countries will be the fastest growing tourism destinations in 2024: Tunisia, Mexico, Morocco, Dominican Republic, and Sri Lanka. (Travel Off Path).

Domestic vs. international travel

The statistics below help to better understand the "new traveler" whos is most likely planning 2 domestic trips and 2 international trips in 2024.

• International travel has rebounded post pandemic however going forward into 2024 it's clear that whilst consumer sentiment is very much in favor of international travel, domestic travel is much more budget friendly. (Travel + Leisure).
• Global business travel will fully recover by 2024. It is forecast to increase by 14% in 2022, with the US and China seeing the largest growth (30% each). (Leslie Josephs)

Air, cruise & ground transport

The widespread adoption of the internet as a source of information, the ease of mobility and increased awareness of new destinations have brought significant changes to how consumers travel. The statistics below show how much travel has changed and what to expect.

• Global flight numbers were still below pre-pandemic levels at the end of 2023. According to the International Air Transport Association, global airlines anticipate that approximately 4.35 billion individuals took flights in 2023, a slight decrease from the 4.54 billion flyers in 2019.
• In the global airline industry, it was anticipated that 2023 brought in net profits of $9.8 billion, although these profits will come with a razor-thin net profit margin of 1.2%. (Mint)
• Rail transport is set to experience exponential growth in 2024, emerging as the fastest-growing travel category worldwide with an impressive growth rate of 35.6% over the course of 2023-2024. (Euromonitor International).
• According to some travel experts, fly-to-the-meeting and fly-back-from-the-meeting day trips will stop being popular as more people prefer multi-day bleisure trips. (SAP Concur Study of Global Business Traveler)

Jobs & employment in travel & tourism

As it was with all other sectors and industries, the travel and tourism sector experienced a labor shortage in 2023, but will it continue?

• Jobs in travel and tourism were still below pre-pandemic levels at the end of 2023 at a projected 320 million jobs. But with the growing demand for travel, jobs in this sector are set to rise to 430 million by 2033. (Statista).
• Candidates for these open positions have different expectations and priorities compared to those before the pandemic. They expect flexible working arrangements, skills training, and diversity and inclusion. Hotels will have to adapt to fill open positions. (AHLA )
• New positions are opening up that are centred around digitalization, technology and sustainability .

Demographic statistics: Who's travelling in 2024?

Different segments play different roles in the travel and tourism industry. To fine-tune your digital strategy, you have to know your target market well and understand what they expect when they travel. Here are a few stats that show some key domgraphics that may be relevant to your business.

• In the modern era, travel has become increasingly digitalized, with 67% of consumers projected to make their travel bookings online in the year 2024.
• An interesting trend among post-pandemic travelers is the shift towards a younger demographic, with millennials (aged 30-44) comprising the largest portion of Wellness Worshippers, Leisure Seekers, Luxury Seekers, and Digital Travelers, as revealed by Euromonitor's Voice of the Consumer: Travel Survey. This highlights the changing preferences and behaviors of travelers in the modern era.
• The luxury segment is growing. Luxury Seekers are most commonly found in countries across the Middle East and Asia Pacific, while Eco-Adventurers tend to be prevalent in both Asia Pacific and Europe. On the other hand, Cultural Explorers are predominantly found in various countries throughout Europe.
• There is expected to be a 15% growth in sales of sports tourism packages sold through travel intermediaries from 2023 to 2024. (Euromonitor International).

Hospitality & travel is evolving at speed

In 2024, the hospitality and travel sectors will be evolving at a rate of knots. Vacant positions and shifting consumer preferences define the landscape. Seamless online booking is now a necessity, just the beginning of a guest-centric approach. Elevating the experience means personalized on-site services, setting leaders apart.

Yet, beyond technology lies a deeper need—embracing diversity and inclusion as fundamental values. To cater to the evolving traveler, a blend of high-tech solutions and high-touch experiences aligning with their beliefs is vital. Statistics serve as signposts in this transformative journey. Adaptability is the key to survival, while a comprehensive guest journey and commitment to diversity steer success.

Amidst change, strategies demand recalibration. Embrace adaptability, shape a holistic guest experience, and embed diversity and inclusion into your brand. These principles navigate the industry toward leadership in the evolving hospitality and travel landscape of 2024.

World Travel and Tourism Council, STR, UNWTO, Forbes, Statista, Future Market Insights, US Travel Association, Alice, UK Government, CNBC, Market Data Forecast, The World Bank, The Caterer, Hospitality World by The Economic Times, Bureau of Labor, McKinsey, Research and Markets, Resolution Foundation, Allied Market Research, Euromonitor International, World Economic Forum, STR, NPD Group, Deloitte, American Hotel & Lodging Association, The Business Research Company, Hotels News Resource, ResDiary, International Labour Organization, Data Appeal, Euromonitor International, UREN, Mordor Intelligence, Travel + Leisure, Travel Off Path, Mint, SAP Concur study, Fortune Business Insights, The Business Research Company.

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Travel and Tourism

As the travel and tourism industry emerges from the shock of the pandemic, companies have a clear opportunity to reset their business model and ways of working. Our tourism consulting experts help companies craft the right strategy for success.

COVID-19 challenged travel and tourism companies to think more boldly than ever. As these companies navigate continued changes to the industry, those that remain flexible and adaptive stand to gain significant market share and security. And fundamentals—like managing pricing and customer relationships—coupled with innovation will be key to a strong post-crisis performance.

Our Travel and Tourism Services

Airline Industry

Digital Transformation

Business Transformation

Social Impact and Sustainability

How BCG Helps Travel and Tourism Companies

We currently work with the top travel and tourism companies across the globe.

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Over the past five years, we have collaborated on more than 1,100 travel and tourism initiatives, working closely with airlines, railways, the hotel industry, the cruise industry, theme parks, gaming and casinos, government tourism organizations, and more.

We treat travel and tourism as its own unique entity, not an offshoot of adjacent industry topics. Airlines and railroads look very different when seen through a travel and tourism lens versus a logistics and transportation lens. The difference is stark—and now more than ever, travel and tourism needs a highly customized approach. That’s what we offer at BCG.

Our Client Work in Travel and Tourism

Our travel and tourism consulting teams work with clients on a wide variety of topics, including strategy , people and organization , sales and distribution, post-merger integration , travel operations, digital operations, business transformation , digital transformation , pricing and revenue management, and social impact and sustainability . Here are just a few examples of our impact in travel and tourism and the hospitality industry.

A low-cost carrier with 75% to 80% load factor had a 45% improvement in their forecasting accuracy, using BCG’s state-of-the-art Machine Learning demand forecasting approach.

While working with BCG to identify and eliminate hidden costs, a US airline reduced expenses by $750 million , with no layoffs or involuntary moves.

A multibillion-dollar global hotel chain needed to enhance its loyalty program. After working with BCG to redesign the loyalty program and build up marketing capabilities, the organization achieved a 20 to 25 times return on investment over five years.

Our travel and tourism consulting team worked with an underperforming online travel agency to define a profitable growth strategy focused on specific consumer segments, creating a plan to improve profits by 20% to 25% .

SPOTLIGHT ON ORBITZ AND JOURNERA

In 2000, during a period of slow growth for airlines, five major US carriers—American, Continental, Delta, Northwest, and United —joined forces to create the travel portal Orbitz. BCG was involved in designing, building, and launching the startup from the beginning. Five managers from BCG oversaw operations, finance, IT, corporate development, and HR, and helped build a company that sold in 2004 for $1.25 billion. More recently, in partnership with Jeff Katz, the founding CEO of Orbitz Worldwide, BCG cofounded Journera, an industry-wide platform that provides secure, real-time data exchange to help companies create more seamless travel journeys. When it comes to big ideas, we don’t simply consult. We co-create.

BCG on Consumer

Follow us on LinkedIn for the latest insights and news on consumer products, retail, fashion, and travel.

Meet Our Travel and Tourism Consultants

Learn more about travel and tourism.

Can Rising Borrowing Costs Create Unexpected Opportunity for Hotels?

Uncertainty, inflationary fears, and elevated interest rates have a chilling effect on investment. But strong demand for rooms makes hotels one of the few sectors that enjoy pricing flexibility in a broader economic downturn.

To Uncertainty and Beyond in the Travel Industry

In this episode of The So What from BCG, Jason Guggenheim, BCG’s global leader of travel and tourism, explains how companies can sharpen their ability to sense shifts in demand.

Subscribe to read our latest insights on Travel and Tourism.

Weekender Management

In-Depth Guide to Understanding the Hospitality and Tourism Industry

Hospitality vs. Tourism, Industry Growth

When you hear about hospitality and tourism , think of them as two sides of the same coin. Hospitality focuses on the services that make people feel welcome and cared for, like staying in hotels or eating at restaurants. Tourism is all about the travel experiences and adventures people have away from home, including visiting attractions or going on tours.

The hospitality and tourism industry is a bustling world, filled with endless opportunities for adventure, relaxation, and exploration. It’s one of the fastest-growing industries globally, driving economies and creating millions of jobs. Whether it’s the charm of a local bed and breakfast, the splurge at a luxurious resort, the thrill of a theme park, or the convenience of a flight, this industry touches the lives of almost everyone.

For real estate investors eyeing the short-term rental market through platforms like Airbnb and VRBO, understanding the nuances between hospitality and tourism can unlock potential opportunities. It’s about creating memorable experiences that go beyond just a place to stay. The industry’s growth signals a promising avenue for returns on investment, emphasizing the importance of individualized service and tailored strategies for success.

This industry is about delivering comfort and experiences. With the right approach, property owners can not only contribute to this vibrant sector but also thrive within it.

Understanding Hospitality and Tourism

Definitions

At its core, hospitality is about providing a welcoming and caring environment for people who are away from home. This can range from a cozy bed-and-breakfast to a luxurious resort, from a quick service restaurant to a fine dining establishment. Hospitality is all about service, comfort, and making guests feel valued and cared for.

Tourism , on the other hand, is the act of traveling to and exploring places outside of your usual environment. It can be for leisure, like a vacation to see the world’s wonders, or for business, such as attending a conference in a different city. Tourism includes activities like sightseeing, experiencing local cultures, and attending events.

Differences

While hospitality and tourism are closely linked, they have distinct differences. Hospitality focuses on the services provided to guests, whereas tourism is concerned with the activities and experiences of those traveling. Think of tourism as the journey and exploration, while hospitality is about the stay and comfort during that journey.

Interconnection

Despite their differences, hospitality and tourism are deeply interconnected. Excellent hospitality services enhance the tourism experience, making destinations more attractive to visitors. For example, a memorable stay at a hotel or an exceptional dining experience can turn a good vacation into an unforgettable one. Conversely, a vibrant tourism sector boosts the hospitality industry by increasing the demand for lodging, food, and entertainment services.

Hospitality acts as the backbone of tourism; it’s what makes tourists feel welcome and ensures their needs are met during their travels. This synergy is crucial for the success and growth of both sectors.

The Importance of Both

Understanding the nuances between hospitality and tourism, and how they complement each other, is vital for anyone looking to build a career or business in these industries. The growth and dynamism of hospitality and tourism offer endless possibilities for innovation, career development, and contributing to the global economy. By recognizing the unique aspects of each sector while leveraging their interconnection, professionals can create more enriching experiences for travelers and guests alike, driving the industry forward.

In summary, hospitality and tourism are two sides of the same coin, each playing a critical role in the travel experience. While they have their distinct characteristics, their success relies on their ability to work together to provide unforgettable experiences for travelers around the world.

Moving forward, let’s delve into the Key Sectors in Hospitality and Tourism to further explore the diverse opportunities and challenges within these vibrant industries.

Key Sectors in Hospitality and Tourism

Hospitality and tourism encompass a wide range of services and experiences that cater to travelers and guests. This section highlights the core sectors: Lodging, Food and Beverage, Travel, Attractions, and Events . Understanding these sectors is crucial for anyone looking to build a career or invest in the hospitality and tourism industry.

Lodging refers to places where travelers can stay overnight, ranging from hotels and resorts to bed and breakfasts and vacation rentals. The lodging sector is foundational to hospitality, providing a ‘home away from home’ for travelers. Success in this sector hinges on excellent customer service, comfort, and creating memorable experiences. For instance, Emily Groves, a success story from MTSU’s Tourism and Hospitality Management (THM) program, showcased her versatility in event planning within the lodging sector, significantly contributing to guest satisfaction.

Food and Beverage

The Food and Beverage (F&B) sector is all about culinary experiences. It includes restaurants, cafes, bars, and any establishment offering food and drink services. This sector is characterized by its diversity, from fast food to luxury dining experiences. It’s not just about the food; it’s about the service, atmosphere, and overall dining experience. The F&B sector requires a keen understanding of culinary arts, customer preferences, and efficient operations.

This sector encompasses the means of getting to and from destinations. It includes airlines, cruise lines, car rentals, and public transportation. The travel sector is integral to tourism, connecting different parts of the world and making destinations accessible. Companies in this sector often work closely with lodging and attractions to create packages and itineraries for travelers. For example, collaborations between local businesses and travel influencers can significantly enhance visibility and appeal.

Attractions

Attractions are the landmarks, natural wonders, theme parks, museums, and cultural sites that draw tourists to a destination. This sector is vital for its ability to enrich the travel experience through entertainment, education, and leisure activities. Attractions often serve as the primary reason for choosing a destination, highlighting the importance of preserving and promoting these sites.

The Events sector includes conferences, trade shows, weddings, festivals, and any organized gatherings. This sector is dynamic, requiring meticulous planning, coordination, and marketing to ensure successful and memorable events. It offers diverse opportunities, from event planning to logistics and vendor management. Engaging in coursework and connecting with professors, as advised by Emily Groves, can provide invaluable insights and skills for success in this sector.

Each of these sectors offers unique challenges and opportunities. Whether it’s providing luxury lodging, crafting exquisite dining experiences, facilitating travel, managing attractions, or organizing events, professionals in hospitality and tourism need a blend of skills, including communication, customer service, and adaptability. The industry is evolving, with sustainability and technology becoming increasingly important. Aspiring professionals should stay informed about industry trends, seek relevant education and training, and embrace diverse opportunities to succeed in this vibrant field.

Moving forward, we’ll explore the Career Opportunities in Hospitality and Tourism , highlighting the various paths one can take within this exciting industry.

Career Opportunities in Hospitality and Tourism

The hospitality and tourism industry is a world of opportunities for those passionate about creating memorable experiences for others. Whether you’re drawn to the kitchen’s heat or the thrill of organizing large events, there’s a place for you. Let’s dive into the different career paths available.

Hospitality and Tourism Management

In the realm of hospitality and tourism management , professionals keep hotels, resorts, and tourism offices running smoothly. This could mean ensuring guests have the best stay possible at a hotel or making sure a tourist office effectively promotes local attractions.

Managers in this sector need a mix of management, marketing, and operations skills . They might find themselves analyzing financial reports one day and brainstorming marketing strategies the next. It’s a role for those who love variety and challenges.

Culinary Arts and Hospitality

For those who find joy in food and drink, the culinary arts and hospitality sector offers a bounty of career paths. Chefs and restaurant managers are the stars here, crafting delicious dishes and ensuring restaurants run without a hitch.

It’s not just about cooking; it’s about creating experiences. Chefs today are innovators and artists, constantly exploring new culinary landscapes. Restaurant managers, on the other hand, make sure that the service matches the quality of the food, leading teams to provide exceptional customer experiences.

Event Planning and Management

Event planning and management is a field for those who love to see a plan come together. From weddings to conferences and trade shows , event planners are the architects of experiences, crafting memorable moments for attendees.

This role demands creativity, meticulous organization, and the ability to manage stress. Event planners juggle various tasks, from choosing the perfect venue to coordinating vendors and managing budgets. It’s a career for those who get a thrill from bringing people together and making events happen.

Each of these career paths in hospitality and tourism offers a unique set of challenges and rewards. Whether you’re managing a hotel, running a kitchen, or planning the next big conference, your work contributes to the rich tapestry of experiences that define the hospitality and tourism industry.

Success in these fields requires a blend of hard skills and soft skills, from technical knowledge to excellent communication and customer service. And with the industry’s growth, the opportunities for advancement are vast. So, if you’re passionate about hospitality and tourism, there’s no better time to start your journey.

Moving on, we’ll delve into the Essential Skills for a Successful Career in Hospitality and Tourism , highlighting what it takes to thrive in this dynamic industry.

Essential Skills for a Successful Career in Hospitality and Tourism

The role of education and training.

To succeed in hospitality and tourism, you need more than just a love for travel and people. This industry demands a set of key skills and the right education to back them up. Let’s break it down:

Communication : Clear and effective communication is the cornerstone of hospitality and tourism. Whether you’re explaining the details of a local attraction or resolving a guest’s issue, how you communicate can make or break their experience.

Customer Service : This is all about making guests feel valued and taken care of. It’s not just about being friendly; it’s about going the extra mile to ensure their stay or experience is memorable for all the right reasons.

Flexibility : The only constant in hospitality and tourism is change. You might need to handle a last-minute booking, deal with unexpected travel disruptions, or adapt to new health and safety protocols. Being flexible and adaptable is key.

Cultural Awareness : With guests coming from all corners of the globe, understanding and respecting cultural differences is crucial. This awareness can enhance guest experiences and prevent misunderstandings.

Education and Training

Now, how do you develop these skills? Education and training play a crucial role.

Bachelor’s Degrees : A bachelor’s degree in hospitality management or tourism provides a solid foundation. These programs cover everything from the basics of customer service to the complexities of global tourism management.

Master’s Degrees : For those looking to take their career to the next level, a master’s degree offers specialized knowledge and leadership training. It’s perfect for roles in management and strategic planning within the industry.

Certifications : Short-term certifications can also boost your career. These might focus on specific areas like revenue management, event planning, or even sommelier courses for the food and beverage sector.

Institutions like Glion offer comprehensive programs that not only cover these essential skills but also provide practical experience through internships and industry projects. This hands-on experience is invaluable, allowing you to apply what you’ve learned in real-world settings.

The hospitality and tourism industry is about creating experiences. Whether you’re managing a hotel, planning events, or guiding tours, your success hinges on your ability to connect with and understand people from all walks of life. Education and training equip you with the tools to do just that, setting you up for a rewarding career in this vibrant industry.

As we look ahead, let’s explore the Growth and Future of the Hospitality and Tourism Industry and what it means for professionals in this field.

Growth and Future of the Hospitality and Tourism Industry

The hospitality and tourism industry is on a fast track, evolving with new trends, technology, and a strong focus on sustainability. Let’s dive into what’s shaping the future of this vibrant sector.

Industry Trends

Personalized Experiences : Travelers today seek unique and personalized experiences. They want to dive deep into local cultures, cuisines, and activities that are not part of the usual tourist trails. This demand is pushing businesses to customize their offerings.

Health and Wellness Tourism : A growing trend, especially post-pandemic, is the focus on health and wellness. Destinations offering wellness retreats, spa experiences, and outdoor activities are becoming increasingly popular.

Bleisure Travel : The blend of business and leisure travel is a trend that’s here to stay. Professionals often extend their business trips to enjoy the destination, leading to opportunities for hospitality and tourism sectors to cater to this niche.

Technological Advancements

AI and Machine Learning : From chatbots answering customer queries to AI-driven personalization of travel experiences, technology is at the forefront of transforming how services are delivered and experienced.

Virtual Reality (VR) and Augmented Reality (AR) : These technologies offer potential guests a sneak peek into what they can expect from their travel experience, enhancing their decision-making process.

Smart Rooms : The use of smart technology in hotel rooms for controlling temperature, lighting, and even ordering room service is enhancing guest experiences by offering convenience at their fingertips.

Sustainability

Eco-friendly Practices : There’s a significant shift towards sustainable tourism. Travelers are more conscious of their environmental impact, leading to a demand for eco-friendly accommodations and travel options.

Local Community Engagement : Supporting local communities by promoting local artisans, guides, and culinary experiences is becoming a priority for travelers, aligning with sustainable tourism goals.

Sustainable Transportation : The promotion of electric vehicles, bicycles, and walking tours is not only reducing the carbon footprint but also offering unique and immersive ways to explore destinations.

Looking Ahead

The future of hospitality and tourism is bright and brimming with opportunities. As the industry adapts to changing consumer preferences, embraces technology, and moves towards sustainability, it opens up new avenues for growth and innovation.

Professionals in this field must stay abreast of these trends, continuously update their skills, and remain flexible to navigate the evolving landscape of hospitality and tourism. With a forward-looking approach, the industry is set to offer unparalleled experiences to travelers, making it an exciting time to be part of this dynamic field.

As we continue to explore the vast opportunities within hospitality and tourism, it’s clear that the sector is not just about travel and accommodation anymore. It’s about creating memorable experiences, leveraging technology for convenience and personalization, and most importantly, doing so in a way that respects and preserves our planet for future generations .

In conclusion, the growth and future of the hospitality and tourism industry are shaped by the collective efforts of businesses, professionals, and travelers themselves, working towards a more sustainable, tech-savvy, and personalized travel experience.

Frequently Asked Questions about Hospitality and Tourism

In hospitality and tourism , there’s a lot to explore. Let’s dive into some common questions to help clear things up.

What is tourism and hospitality?

At its core, tourism is about traveling. Whether it’s for fun, to see family, or for work, it’s all about going to different places. Hospitality is how we make those travelers feel welcome. Think hotels, restaurants, and all the services that make a trip enjoyable.

These two go hand in hand. Without tourism, there’s less need for hospitality. And without good hospitality, tourism wouldn’t be as appealing.

Is hospitality and tourism a good degree?

Yes, it is. Here’s why:

• Job opportunities : This field is growing fast. From managing a hotel to planning events, there are many paths you can take.
• Diverse skills : You learn about business, customer service, and working with different cultures.
• Travel : For those who love to see new places, some jobs in this field might even require you to travel as part of your work.

What does hospitality and tourism fall under?

Hospitality and tourism is a part of the service industry. It includes a wide range of businesses, like hotels, restaurants, travel agencies, and theme parks. These businesses all share a common goal: to take care of people when they’re away from home, whether they’re on vacation or traveling for work .

In conclusion, the hospitality and tourism industry is vibrant and full of opportunities for those who are passionate about making people’s travel experiences memorable and enjoyable. Whether you’re interested in the operational side, like managing a hotel, or the creative aspect, like planning tours or events, there’s a place for you in this dynamic field.

Wrapping up our exploration of the hospitality and tourism sector, it’s clear that this industry is not just about providing services; it’s about creating experiences that last a lifetime. For those with a passion for making every guest’s stay memorable, the opportunities for career advancement are both vast and fulfilling.

Career Advancement in hospitality and tourism often means moving up the ranks from operational roles into management and beyond. It’s about honing your skills in communication, customer service, and flexibility, while also embracing the cultural awareness needed to cater to a global clientele. The path to advancement might start on the front lines but can lead to roles as a hotel manager, event coordinator, or even a travel consultant, each offering the chance to make a significant impact on the experiences of travelers and guests.

At Weekender Management , we understand the nuances and complexities of the hospitality and tourism industry. Our commitment is not just to our clients but to the broader community of professionals seeking to make their mark in this vibrant field. Through our comprehensive management services, we strive to maximize the potential of vacation rental properties, ensuring they not only meet but exceed the expectations of guests. Our focus on continuous improvement and long-term growth positions us as a strategic partner for those looking to advance their careers within this exciting industry.

Whether you’re a property owner looking to elevate your rental’s performance or a hospitality professional aiming for the next step in your career, Weekender Management is here to support your journey. With our deep industry knowledge and dedication to excellence, we help our clients navigate the complexities of the vacation rental market, ensuring their success now and in the future.

For those passionate about the hospitality and tourism industry, the possibilities are endless. With the right approach, dedication, and a partner like Weekender Management, achieving your career goals and contributing to the vibrant tapestry of this industry is well within reach.

Discover how we can help you maximize your potential in the hospitality and tourism industry by visiting Weekender Management . Together, let’s create unforgettable experiences for guests around the world and pave the way for your successful career in this dynamic field.

• Expertise Overview
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• Careers Overview
• Culture and Values
• History & Milestones

Aimbridge Hospitality

Deep market knowledge with focused operating expertise

Six Operating Divisions

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Luxury and Resorts

Specialized in luxury, resorts, and highly complex, distinctive properties

Taste & Theory Restaurant Group

Total solutions for F&B concepts and branding

A leading, global hospitality company with deep market knowledge and focused operating expertise.

Our scale and deep market expertise, combined with focused operating teams for every hospitality category, allows us to drive even more value to hotel owners..

Approximately 1,500 branded and independent properties

Where potential meets possible

If you’re ready to grow, learn and connect with a team of dynamic colleagues with a passion for excellence, come on in, the door’s open.

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Operating Divisions

Aimbridge Hospitality’s focused operating and geographic divisions offer distinct specialties and vertical expertise, powered by Aimbridge’s advantages of scale, top talent, industry relationships, resource-rich support, and best-in-class tools.

Aimbridge News

Aimbridge Weclomes Christopher Tatum, President-Full Service

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Aimbridge Hospitality Names William Davenport Chief Financial Officer

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Aimbridge Names Eric B. Jacobs Chief Global Growth Officer

Aimbridge Welcomes Greg Moundas Back to Chief Legal Officer Role

Discover new destinations with Travel

The travel industry is no stranger to disruption. And in the post-pandemic world, travel companies must continuously reinvent to outwit unforeseen circumstances, while providing cohesive, elevated experiences for customers.

of consumers plan to travel for leisure in the next 12 months

of travelers find their travel experiences unauthentic

of travel executives interviewed agree that technology plays a critical role in all current and future reinvention strategies

of travel companies state that legacy technology is the main barrier in delivering their reinvention strategy

How to reinvent travel

Offer more in your traveler experience, equip your people with the technology needed to compete in the new era of travel, bring together people and technology to transform your business.

Define your pathway to sustainability

Build a post pandemic growth strategy that creates revenue streams fit for future growth, cultivate the skills needed to deliver world-class traveler experiences.

Give customers the seamless, end-to-end experience they’re craving, and solve their travel challenges, with automation, data and AI. Improve their retail interactions, customer service and loyalty programs — all while diversifying your revenue streams.

Inspire travelers to go big

Reclaim leisure demand through new sources of inspiration. Grow the corporate traveler segment by thinking holistically about the experience. Proactively capture demand signals and fuel lead generation and booking with an AI-powered growth engine.

Accelerate your business with retailing

Develop a retailing strategy with new offer and order capabilities. Offer differentiated products and seamless booking experience that surpass any third-party proposition.

Meet new traveler needs

Staying close to the travelers’ changing needs and expectations will allow you to anticipate and meet new demands and create relevant experiences and personalized customer service.

Improve your technology foundations

Focusing on new technologies such as cloud, data and AI will transform the way your company interacts with travelers and enable them to deliver a seamless end-to-end experience.

Shift your focus from legacy to transformative technology and deliver change faster

Embark on a transformation journey to modernize the technology landscape, bringing forth agility, innovation and resilience, underpinned by cloud.

Shorten the timeline from concept to launch

Accelerate innovation, from idea to execution, to bring travelers the products and experiences they want, faster than ever.

Break down siloes across your organization

Free your organization from legacy technologies and processes that don’t talk to each other, getting in the way of real-time collaboration and long-term growth.

Collaborate closer with ecosystem partners

The cloud and technology transformation can help you connect with airports, customs, online travel agencies and all your partners — seamlessly, in real time.

Transform your organizational culture

Build a future-focused, customer-centric organization that not only empowers employees with innovation — it becomes more attractive to new talent.

Redirect your budget to fuel business growth

Cloud-based tools and processes cut costs on IT infrastructure, allowing you to focus spending on innovation that drives recovery and business growth.

Deliver on your commitment to sustainability

By migrating to the cloud with a partner committed to sustainability, you can reduce carbon emissions and improve energy efficiency.

Employ cross-organizational data and insights to improve performance, lower costs and make faster decisions.

Lead with data to create an insight-rich organization

With intelligent operations, data is behind the strategies and approaches for complex commercial decisions, and it automates operational decision-making.

Increase your revenue

Optimize your fixed asset base by automating deployment analytics, augmenting revenue management, marketing and corporate sales processes.

Improve your operational efficiency

Identify opportunities for continuous improvement, so your assets and people can deliver exceptional experiences without adding cost or effort.

Build a future-ready culture

Support your people with consistent access to strategic insights — and become an efficient, flexible company that is focused on growth.

You’ll reap tangible benefits by prioritizing responsible practices, as customers, investors, employees and regulators expect companies to reduce their impact on the climate. But that’s not the only reason to act — it’s the right thing to do.

Grow your customer base

When 59% of people say they would switch to a sustainable travel provider, sustainability has clearly become a growth opportunity.

Reduce costs

Save money by implementing sustainable business operations, such as using fewer resources and building smarter supply chains.

Mitigate risks

As regulations become stricter and implemented at a faster pace, companies that put sustainability practices into place now minimize their exposure to risk.

Ensure access to funding

Investors are putting sustainability at the center of their decisions, so companies without clear sustainability plans risk losing access to capital.

Strengthen brand reputation

Positive sustainability actions result in positive brand reputation. Social media on this hot-button issue can build or destroy a company‘s reputation in minutes.

Increase workforce retention

Hiring and retaining employees in the travel industry is a challenge. Employees want to work for companies that protect the planet.

Segments we support

Tap into data-driven insights with industry expertise that drives growth and propels you ahead of the competition.

Discover new operational efficiencies for airlines and airports that streamline the traveler experience.

Boost revenue, improve operations, and optimize customer experience through digital transformation.

What’s trending in travel

Travelers face information overload, leading to decision fatigue and abandoned plans. For companies, this means customer and revenue loss. In this blog, we explain how gen AI can reduce the noise, increase loyalty and sales.

The aviation industry is undergoing transformation. Companies can accelerate their reinvention by focusing to navigate 4 key challenges that will shape the trajectory of aviation in the coming years.

How are powerful technologies reshaping the travel industry? In this blog, we explore Tech Vision’s 4 trends impacting the travel industry, opening new pathways to greater human potential, productivity and creativity.

Information overload is impacting people’s confidence in their decisions — big or small.   AI tools can help companies deliver hyper-personalized experiences that cut through the noise, deepening loyalty in the process.

How can Gen AI improve the end-to-end travel experience? In this blog we explore the quick wins and long-term bets to ensure that the industry can start getting the most out of Gen AI across the value chain.

Accenture explains how the aviation industry can prepare for disruption and achieve operational transformation by leveraging data and AI assets.

Accenture & American Hotel & Lodging Association launched a survey on sustainability in the hospitality industry examining environmental initiatives.

Transforming the passenger experience.

Our leaders

Emily Weiss

Senior Managing Director – Global Industry Sector Lead Travel

Liselotte de Maar

Managing Director – Strategy, Travel, North America

Sofiane Baffoun

Managing Director – Products, EMEA Travel Industry Lead

Mike Tansey

Managing Director – Strategy & Consulting, Travel, Growth Markets

Grow your careers at the heart of change

MEETINGS & EVENTS MADE

Fueled with creativity and intention, Hosts Global’s collection of Destination Management Companies (DMC) help visionary planners produce experiences that make hearts soar, heads nod and businesses thrive around the world.

Agenda, meet imagination.

Welcome to destination management on a global scale. We’re your strategic partner and local expert, helping you produce meetings and events in the world’s most intriguing cities.

Whatever and wherever you’re planning next, we’ll help you dream it, design it and do it.

All your destination events, handled.

Business meetings & conferences, incentive programs, special events, site inspections & fam trips, boundless possibilities.

Circle the globe – you won’t find a more trusted and vetted collection of DMCs. Want to unlock spectacular group experiences in stunning places? Harness their insider, expert knowledge of the destination, its culture and capabilities for a goldmine of adventures and event solutions.

Everything you’ve heard about us is true: Intentional event design, fastidious execution, and creative event strategies and solutions crafted straight from insight and expertise.

Ferocious creativity

In every sip, every bite, every moment. Our philosophy is simple: make it memorable, make it meaningful.

Hand-selected & vetted DMCs

We’re your event authorities in each destination and will expertly guide you on the best solutions for your group, budget and vision.

Fearlessly full-service

From event design to transportation, from entertainment to daytime tours, we orchestrate all the pieces to make your program perfect.

Dialed in, everywhere

Our team is positioned with local resources and expertise to assist with all your program needs.

Risk mitigation specialists

Plan with confidence. From emergency preparedness to GDPR, we tackle vital matters preemptively and proactively with comprehensive measures.

One point of contact

You’ll work with the same Global Liaison wherever you’re headed, ensuring consistency and continuity destination to destination.

Humblebrags

Our clients are making us blush…

“I will use Hosts in every city we go to, whenever possible! Everyone I worked with, including the drivers, were amazing!”

Director, Meetings & Travel, Engineering Industry

“This is a class act company! Love working with everyone at Hosts.”

“This was the best experience I have had in my 30+ years in the business. Our Hosts DMC raised the bar to a very high standard. They went WAY above and beyond to make sure this program exceeded our expectations.”

Groups & Incentives Manager, Hospitality Industry

“Their attention to details is amazing. They suggested some things that I didn’t think were necessary and they made it so affordable.  It took the events from great to FANTASTIC.”

“I would definitely recommend Hosts Global and I would use Hosts Global again. They are always professional, courteous and timely in responses and always handle my programs to the utmost of their ability. They change things around when needed and are flexible to our needs.”

Manager, Event Communications, Insurance Industry

“Our Hosts DMC team was humble, helpful and hard-working. But the best H word would be ‘hearing’…they listened to what I had to say about my event and what dreams and visions I had, then designed and executed an amazing, kick-butt program!”

Manager, Marketing Operations, Health Insurance Industry

“Our Hosts DMC was nothing short of a first class operation. From the very beginning, they were a true pleasure to work with. I would absolutely recommend them to other planners, and I will certainly use them again whenever I have the opportunity.”

“I haven’t come up with the right word yet, but the thing that struck me most about working with our Hosts DMC was that I felt like I was part of their ‘family’ from the get-go. It wasn’t really a specific moment during my program but rather an overall feeling.”

“There were so many H Factor moments and a lot of crying when we had to say goodbye at the end of the program – we became friends for life.”

Manager, Sales Programs, Hospitality Industry

“The entire team went above and beyond in many ways. We had a very tight timeline and a demanding program but everything went perfectly! You make it look easy! Thank you for your dedication and partnership.”

Meeting Event Manager, Meeting & Incentive Third Party

“Our overall experience was phenomenal! Very knowledgeable and energetic team that get the job done by any means necessary. I would recommend them time and time again.”

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Travel, Transportation, and Hospitality Digital Services 2024 Market Insights™

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This report identifies key demand-side trends in the travel, transportation, and hospitality industry that can help enterprises fine-tune their digital strategies. It also provides an overview of enterprise challenges in the industry based on Avasant’s assessment.

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Travel, transportation, and hospitality enterprises increasingly invest in omnichannel experiences to enhance customer satisfaction across the entire value chain. These industries are streamlining routine operations and boosting business efficiency by harnessing advanced digital technologies such as generative AI, IoT, analytics, cloud computing, and intelligent automation. This strategic approach also involves rigorously re-evaluating their cybersecurity frameworks to effectively mitigate cyber threats. Simultaneously, these enterprises are committed to green initiatives, striving to achieve net-zero carbon emissions while advancing their operational goals.

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Demand-side trends (Pages 8–13)

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Key contacts (Page 14)

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Automation and Human Resources Management in the Tourism and Hospitality Industry of Zimbabwe

• First Online: 13 September 2024

Cite this chapter

• Raymond Mapuranga   ORCID: orcid.org/0000-0002-1520-1660 4 ,
• Eresi Muzvondiwa   ORCID: orcid.org/0009-0002-0098-0400 4 &
• Sekai Shateyi   ORCID: orcid.org/0009-0000-1381-6170 4  

The value creating potential of Human Resources Information Systems in tourism and hospitality remains unclear; hence it is against this backdrop that it was imperative to carry out a study on HRIS in the tourism and hospitality industry of Zimbabwe to establish potential implication of using HRIS for the data-driven approach to human resource management. The study employed a qualitative research approach and made use of the case study research design which draws information from multiple sources to complement each other. Data was gathered through primary and secondary information sources. The study used semi-structured interviews and documentary sources to gather research data. The research findings showed that HRIS significantly enhances overall organizational efficiency and its sub-dimensions (HR functions, time management, cost management and managerial satisfaction with the system) in an interrelated and holistic manner. It was also concluded that HRIS inclusive of big data analytics, block chain technologies and virtual realities among others can facilitate strategic value generation by helping design and implement internally consistent policies and practices that ensure human assets contribute to achieving business objectives. The study recommends the adoption of HRIS in tourism and hospitality organizations for effective and efficient management of activities.

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Raymond Mapuranga, Eresi Muzvondiwa & Sekai Shateyi

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Mapuranga, R., Muzvondiwa, E., Shateyi, S. (2024). Automation and Human Resources Management in the Tourism and Hospitality Industry of Zimbabwe. In: Ndhlovu, E., Dube, K., Makuyana, T. (eds) Tourism and Hospitality for Sustainable Development. Springer, Cham. https://doi.org/10.1007/978-3-031-63077-4_8

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Caribbean News

Registration now open for caribbean hospitality industry exchange forum 2024.

The Caribbean Hotel and Tourism Association (CHTA) has opened registration for the Caribbean Hospitality Industry Exchange Forum (CHIEF 2024). This premier event is set to take place November 18-20, 2024, at the Kovens Conference Center in North Miami.

Patricia Affonso-Dass, Chair of the CHIEF 2024 Planning Committee, explained that “CHIEF 2024 is more than just a conference; it’s a call to action for the Caribbean hospitality industry.”

“Under our comprehensive theme, we’re focusing on what truly sets our region apart: our authenticity, our people, and our commitment to sustainable tourism. This forum will equip attendees with the knowledge and connections to not just navigate the future but to shape it,” she stated.

CHIEF 2024 will cover a range of critical topics, including:

• Marketing the Authentic Caribbean Experience : Delegates will discover strategies to showcase the Caribbean’s unique cultural heritage, natural beauty, and local experiences. This includes promoting local cuisine, artisans, eco-tourism and community-based experiences.
• Embracing Technology and Innovation : Attendees will explore the latest technological advancements reshaping the hospitality industry. They will learn how AI can improve their offerings to visitors and optimize operations and marketing.
• Boosting Revenue with Proven Strategies : Participants will gain insights into tactics to increase profitability in the competitive Caribbean tourism market. Sessions will feature case studies and discussions of dynamic pricing models and upselling techniques.

The forum will also feature the return of the popular CHIEF Speed Networking Session, allowing attendees to forge valuable connections in the industry. The full schedule of events is available at  https://chtachief.com/schedule-of-events . Members and non-members are invited to register early to take advantage of the Early Bird rate at  https://chtachief.com/registration/ .

As the Caribbean’s top networking conference, CHIEF provides an unmatched platform for industry leaders to connect and collaborate. With expert-led sessions, an Exchange Hub for showcasing the latest innovations, and the prestigious CHIEF Awards, the event is essential for staying ahead in the hospitality sector.

For more details about CHIEF 2024, including sponsorship and exhibitor opportunities, visit  chtachief.com .

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Sixth UK Overseas Territories Forum on the Oversight of Public Finances and Good Governance, held in Westminster 10-12 September 2024

Africa-CARICOM Day (September 7) Observed 

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Sandals Resorts Rewards Caribbean Medallists with Free Vacations

~All medalled athletes from islands where Sandals operates, to receive weeklong stays at luxury chain

for their Paris Olympics performances~

Jamaican top performers, Rojé Stona, Kishane Thompson, Shanieka Ricketts, Rajindra Campbell, Wayne Pinnock and Rasheed Broadbell will receive week-long stays at any Sandals or Beaches resort in the Caribbean. Saint Lucia’s Olympic champion Julien Alfred, alongside Grenada’s star athletes Lindon Victor and Anderson Peters will also receive complimentary one-week vacations at any Sandals or Beaches resort across the region.

This latest show of support for Caribbean athletes has become a hallmark of Sandals Resorts as they made a similar offering to athletes at the 2020 Tokyo Olympics. The resort chain has also been a major sponsor of regional sports such as the West Indies Cricket team and multiple motorsport athletes among many others.

Rojé Stona: Jamaican track and field athlete Rojé Stona broke the Olympic record to win the gold medal in the men’s discus throw at the 2024 Summer Olympics. Stona is the first Jamaican to win Olympic gold at a throwing event.

Shanieka Ricketts : Jamaican athlete Shanieka Ricketts copped silver in the women’s triple jump at the 2024 Paris Olympics.

Julien Alfred: Saint Lucia’s Julien Alfred celebrates her historic performance after copping gold in the women’s 100m at the 2024 Paris Olympics. Alfred also won silver in the women’s 200m competition.

Bahamas News

CIBC Caribbean Donates Computers Across the Country

Nassau, Bahamas, September 12, 2024 – Digital resources have become an integral part of day-to-day business activities and the education experience. As another school year begins and library traffic heightens, students and patrons across the country will have more devices at their fingertips.

Jacqui Bend, CIBC Caribbean’s Managing Director said, “At CIBC Caribbean, we are deeply committed to advancing technology both within our organization and in the communities we serve. By donating these computers to libraries and schools across The Bahamas, we’re helping to ensure that everyone has the digital tools they need to thrive in today’s world, just as we continually innovate to better serve our clients.”

Dorcas Bowler, Director of Libraries, emphasized the importance of CIBC Caribbean’s donation.

She said, “In today’s technological world, a library does not only house books but is also an information hub and a treasure trove to access information at the click of a mouse on computer terminals, tablets, and other electronic devices via the Internet and WIFI. Patrons, including adults and children, need up-to-date information for success in school and everyday living.

“This donation from CIBC Caribbean aligns perfectly with our mission to provide ready access to quality resources and services for all persons throughout the Commonwealth of The Bahamas. It supports our vision of an accessible library system equipped to meet the demands of the 21st century.”

Bowler further highlighted the critical role libraries play in fostering lifelong learning and providing equitable access to information. “Libraries build strong communities and change lives,” she said.

“This generous donation from CIBC will significantly enhance our ability to offer modern technological resources to all, particularly in remote and underserved communities.”

Adderley said, “At Yellow Elder Primary School, these computers will enable our students to engage with adaptive learning platforms such as Renaissance Star 360, which tailors educational content to individual learning needs. This not only fosters a dynamic and participatory learning environment but also ensures that our students are equipped with the vital digital literacy skills necessary for future success.”

She added, “On behalf of Yellow Elder Primary School Family, we extend our heartfelt gratitude to CIBC Caribbean for its generous donation. CIBC Caribbean’s commitment to education and technology will have a lasting impact on the learning experiences of our students. With CIBC’s support, we can create a technologically enriched environment that empowers our students to thrive in an ever-evolving world. Thank you for being a valuable partner in shaping the future of our community.”

Photo Caption:

Libraries across the country and Yellow Elder Primary School received computers from CIBC Caribbean to support the evolving needs of day-to-day business activities and the education experience

SANDALS RESORTS’ CXO JESSICA SHANNON, NAMED AMONG WORLD’S TOP CUSTOMER EXPERIENCE LEADERS IN 2024

September 12, 2024, Montego Bay, Jamaica – Jessica Shannon, chief experience officer at Sandals Resorts International, has been recognized as one of the 2024 winners of the Inaugural Global CX 100 Awards.

“I am grateful to be honoured as one of the Global CX 100 award winners,” Shannon stated. “Success in customer experience requires a passion for impact, the agility to support and lead across many functional areas and the ability to build trusted relationships. At Sandals Resorts International, we are in relentless pursuit of excellence in customer and employee experience, and I am blessed with a fantastically talented team to help make it happen every day.”

According to the Global CX 100 team, the award places a spotlight on the critical role of customer experience leaders in enhancing their organisations’ competitive edge through transformational strategies focused on customers and clients. These leaders excel in implementing innovative product, experience, and strategic business models, as well as operational practices. Whether holding a C-suite position or operating within an established function, the Global CX 100 celebrates their strategic insight, visionary leadership, and ability to adapt to market demands with a profound understanding of the most vital stakeholder- the customer.

Jessica Shannon, chief experience officer at Sandals Resorts International.

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How to prepare for careers in the travel industry

23rd August, 2024

In this article

Types of career paths in the travel industry

Is a career in the travel industry right for you, what are the benefits of a career in the travel industry, what skills do you need for a career in the travel industry, what are the benefits of a hospitality degree for a career in the travel industry, steps to prepare for a career in the travel industry.

The tourism sector has seen consistent growth and projections indicate it will become a $15.5 trillion economy by 2033 , so its expansion appears unstoppable. The travel industry offers a wide range of exciting and fulfilling career opportunities for those passionate about discovering new destinations and helping others experience the same.

This article is a handy guide to preparing for a career in travel, the different job opportunities available and the skills and qualifications you need to succeed.

Tourism offers various professional opportunities, each with unique responsibilities. From planning unforgettable vacations to guiding tourists through historic sites, there is a role suited for every interest and skill set. Some of the popular career paths are described below.

Travel agent

Assists clients with planning and booking vacations, including flights, accommodation and activities. Their responsibilities include researching destinations, advising clients and handling travel arrangements. Travel agents must stay up to date with travel trends and deals to provide the best options. The average salary for a travel agent ranges from $51,578 to $67,998 a year, with the potential for higher earnings based on experience and clientele.

Leads groups on excursions, providing information about cultural, historical and natural sites. Their responsibilities include planning itineraries, safety and engaging with tourists to improve their experience. Tour guides must have excellent communication skills and a deep knowledge of the areas they cover. Salaries typically range from $58,058 to $76,783 per year , with seasonal and location-based variations.

Corporate travel manager

Arranges efficient and cost-effective transport for business executives and employees. They are responsible for booking flights, accommodation and transport, negotiating with vendors and maintaining travel budgets. Strong organizational and negotiation skills are essential. The average annual salary for a corporate travel manager is between $93,468 and $129,508 .

Event coordinator

Organizes and oversees conferences, weddings and festivals, managing logistics from start to finish. Responsibilities include budget management, vendor coordination and ensuring everything runs smoothly. Event coordinators need excellent project management and communication skills. Salaries typically range from $66,317 to $84,119 a year , with the potential for higher earnings based on experience and event scale.

Cruise ship manager

Oversees daily operations, guest satisfaction and safety on board, manages staff, maintains facilities and coordinates activities and services for passengers. This role requires strong leadership and multitasking abilities. Salaries for cruise ship managers generally range from $37,303 to $46,431 per year , with additional benefits such as free travel and accommodation.

Travel writer

Produces content about global destinations for magazines, blogs and guides. They share experiences and advice, capturing the essence of places through their writing. Career growth involves building a personal brand, gaining followers or collaborating with major publications. Travel writers typically earn $48,712 to $61,039 per year , depending on available opportunities and reputation.

Travel photographer

Captures global destinations through a lens for magazines, blogs and guides. Photographers focus on visual storytelling, sharing the essence of places through their pictures. Career advancement can involve building a personal brand, gaining a significant following or collaborating with major publications. Photographers typically earn between $64,419 and $84,918 annually .

The right degree program will equip you with the hospitality skills you need to excel in one of these exciting tourism careers.

This degree combines academic content and practical experience to get your career in travel off to a flying start.

To determine if working in tourism is a good fit, consider your passion for exploring new places, meeting different people and providing excellent customer service. Reflect on whether you enjoy planning trips, solving logistical challenges and being flexible and adaptable. The travel industry might be a good fit if these excite you. Choosing the right career in travel depends on your interests and strengths, for example, becoming a travel agent or consultant could be ideal if you thrive on personal interactions and helping clients plan their trips.

Meanwhile, a career in hotel management might be suitable for those interested in managing accommodation and guest satisfaction. If you are passionate about writing and sharing travel experiences, consider taking it up as a career. Alternatively, if you have a knack for organizing things and creating memorable experiences, event planning in the travel sector could be the right career path for you.

Working in tourism offers numerous advantages, such as the opportunity to explore various cultures and destinations or enriching personal and professional experiences. This field often provides the chance to develop strong communication and interpersonal skills through constant interaction with clients and colleagues from different backgrounds. Working in travel also promotes creativity and problem-solving abilities, as professionals frequently need to design unique travel plans and address unforeseen challenges. The industry can also be quite lucrative, with various roles offering competitive salaries and opportunities for career advancement.

The opportunity to network is another significant advantage, as individuals build connections with other professionals, which can lead to further career openings. The travel industry is known for its flexibility, often allowing for non-traditional work hours and the possibility of remote working. Job satisfaction in this industry is typically high due to the nature of the work, which involves helping others create memorable experiences. The joy and gratitude from satisfied clients can be incredibly rewarding, making a career in the tourism industry fulfilling and enjoyable.

To be successful in tourism requires a range of attributes that suit the broad and varied nature of this field. Some of the skills you need to focus on developing include:

• Interpersonal skills : effective verbal and written communication is essential for interacting with clients, colleagues and international contacts
• Customer service expertise : a strong focus on satisfaction and the ability to anticipate needs, handle complaints diplomatically and provide exceptional service
• Organizational abilities : the ability to manage multiple bookings, itineraries and logistical details efficiently
• Adaptability : being able to pivot quickly to changing circumstances, such as flight delays or itinerary alterations, is necessary to provide seamless travel experiences
• Geographical knowledge : a solid understanding of global geography, including popular destinations and travel routes
• Technical proficiency : familiarity with travel booking systems, reservation software and online platforms
• Sales and negotiation skills : essential for securing deals with travel suppliers and offering competitive packages to clients
• Cultural awareness : sensitivity to and understanding of differences between people from different backgrounds
• Problem-solving abilities : quick thinking and resourcefulness to resolve issues

A qualification from a reputable school offers a structured foundation in management, customer service and tourism operations. Studying hospitality and tourism equips aspiring professionals with essential skills such as event planning, marketing strategies and financial management specific to the industry. Hospitality schools often organize internships and networking opportunities for students with industry leaders, providing valuable real-world experience and connections. These can significantly improve job prospects, as employers value candidates with a combination of theoretical knowledge and hands-on training.

Gaining a hospitality degree demonstrates commitment and a solid understanding of the industry’s nuances, positioning graduates as capable professionals in various sectors of the travel and hospitality field.

Alongside developing your interpersonal skills and obtaining a relevant hospitality degree, several other key steps will stand you in good stead for working in this sector. For example:

Gain relevant experience

Begin with entry-level positions or internships in travel agencies, hotels or event planning companies. This hands-on experience is invaluable for understanding the operational aspects of the industry and building foundational skills.

Build a network

Attend industry conferences, join professional associations such as the American Society of Travel Advisors (ASTA) and connect with industry professionals on platforms such as LinkedIn. Networking can open doors to new opportunities and provide support throughout your career.

Develop a niche

Specializing in a particular type of travel, such as adventure tourism, luxury travel or eco-tourism, can distinguish you from competitors. Focused expertise in a niche market can attract a specific clientele and establish you as an expert in that area.

Stay informed

The travel industry is always evolving, so it is essential to keep up with trends, new destinations and changes in travel regulations. To stay updated, subscribe to industry publications and follow travel blogs and news.

Additional language skills

Speaking a foreign language will help you communicate with a broader range of clients and demonstrate respect and understanding of different cultures, which is a significant asset.

Maximize technology

Familiarize yourself with travel planning software and apps to streamline processes. Learn about online booking systems, customer relationship management tools and social media platforms to improve your service offerings and efficiency.

Create a portfolio

Maintaining a record of your work is essential for roles such as travel writing or blogging. This can include published articles, blog posts and photographs showcasing your travel experiences and expertise.

Seek mentorship

Find someone in the industry who can provide guidance, share insights and help you navigate your career path. A mentor’s experience and advice can be invaluable for professional growth and development.

The travel industry offers a range of career opportunities for those passionate about exploring new destinations and creating memorable experiences for others. With the sector poised for substantial growth, now is an ideal time to enter this field. Whether you are drawn to roles such as a travel agent, tour guide, corporate travel manager, event coordinator or cruise ship manager, each path provides unique challenges, rewards and competitive salaries.

Preparing for a career in travel requires a combination of education, practical experience and personal development. Developing a niche, whether in adventure tourism, luxury travel or eco-tourism, can also help you stand out in a competitive market.

A degree in a relevant field from a reputable school can give you a strong foundation in hospitality management , customer service and tourism operations, which is essential for a successful career in this industry.

Main image: Justin Paget / DigitalVision via Getty Images

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Rise of the Indian tourist: travel industry pivots to next big market

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Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.

Priyanshi Duneja is one of the outward-looking Indians who represent the next big thing in travel: the emergence of her country’s middle class as a driver of the global tourism industry.

The New Delhi resident plans to take her son to Singapore next month, where they will celebrate his birthday by visiting Universal Studios, water parks and doing other “kiddie things”.

As prices in Indian destinations such as Goa have risen, foreign travel has become a more appealing option, she said. “Sometimes we are spending Rs20,000 [$240] on a domestic trip, so why not spend Rs25,000 and go abroad?”

Rising incomes, a growing middle class and burgeoning flight connections are putting more people in the world’s most populous country on the move, analysts said, echoing a decades-long trend in China.

“What you find with travel is there’s a button that gets pressed,” said Richard Clarke, Bernstein’s senior analyst for global hotels and leisure. “As soon as you hit the middle class you start travelling, and once you’ve got paid leave, that’s the trigger point to start travelling.”

By 2027, India should eclipse Australia, Canada and France to become the world’s fifth-biggest outbound tourism market, according to Bernstein. By then, Indian tourists will account for $89bn of the market value, it forecasts, more than double the $38bn recorded in 2019.

The Middle East is Indians’ top destination for outbound travel, accounting for nearly half of foreign trips, followed by south-east Asia, North America and western Europe, Bernstein said.

India is now the biggest source of holidaymakers in Dubai, ahead of neighbouring Saudi Arabia and Oman. It is the third-largest source of tourists for Thailand, according to the Tourism Authority of Thailand, which has organised roadshows in Indian cities such as Ahmedabad, Chandigarh and Lucknow in an effort to secure more visitors.

With India’s market growing and China struggling to revive outbound tourism after the pandemic, “India is taking the share of what was left by the Chinese pre-Covid,” said Paul Charles, chief executive of travel consultancy The PC Agency.

“There is no question that India’s travel market will be among the largest in the world over time,” said Elie Maalouf, chief executive of Holiday Inn and InterContinental owner IHG.

A record 115,000-plus departures are scheduled from Indian airports in September, a 9 per cent increase from a year ago, according to aviation data provider Cirium. Airlines, including India’s two biggest carriers, are planning for a tourism take-off. IndiGo Airlines and Air India ordered 500 and 470 new aircraft, respectively, last year, the two biggest orders in aviation history.

Air Canada will add 40 per cent more seat capacity for the Indian market from October. “The Indian outbound market is about large families travelling,” said Charles. “Airlines and hotels benefit from more seats and rooms being bought by a family rather than just two people travelling together.”

The impact of greater disposable income and willingness to travel will also be felt domestically. By 2027, India will be the third-biggest domestic tourism market after the US and China, Bernstein estimates — though still trailing those markets by a large margin.

With 65 hotels, India’s domestic market now accounts for 2 per cent of the global transaction volume of Accor, the hotel group behind Novotel and Sofitel. Accor chief executive Sébastien Bazin forecasts that within seven or eight years, the Indian market will match that of the US, which generates 12 per cent of global transaction volume.

For some travellers such as Duneja, higher costs at home are encouraging them to look further afield. Prices in Indian resort destinations such as Goa and Kerala have made foreign trips to nearby countries such as Vietnam, Sri Lanka, Thailand and Singapore more attractive, industry groups said.

“It’s going to work out more or less the same,” said Harjinder Singh, a Delhi-based tour operator and managing committee member of the Association of Domestic Tour Operators of India. “The mindset is, ‘I am travelling abroad, showing off’, and also, it’s equal in price, if not cheaper.”

Sana Nageshwar Rao, 72, a retired Indian civil servant, is ratcheting up the number of countries he has visited — 35 so far, most recently Egypt.

“Previously Indians didn’t used to spend money, but now they are going abroad,” said Rao. “They are cultivating the habit of spending and enjoying it with the family.”

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