tourism administration job description

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Job descriptions and industry overviews

Tourism officer: job description.

targetjobs editorial team

25 Jan 2023, 13:39

Tourism officers are responsible for promoting tourism and devising tourist development initiatives/campaigns with the aim of generating and increasing revenue.

Relevant work experience is usually essential for tourism officer roles.

Tourism officer job description: Typical employers | Qualifications and training | Key skills

Due to Covid-19, you may find it difficult to gain work or experience in the tourism industry. As we explain here , however, recruiters will not view time out of work due to the pandemic as a 'gap' in your CV. For guidance on searching for work during this difficult time, take a look at our advice for job hunting during a pandemic .

The role of a tourism officer is a combination of marketing, public relations and management. It also involves lots of planning and preparation.

Typical responsibilities of the job include:

• supervising staff
• preparing tourist or visitor information
• producing promotional material and displays
• managing budgets
• writing reports, business plans and press releases
• making presentations
• maintaining statistical and financial records
• undertaking day-to-day centre management and administration
• liaising with local businesses and the media
• market research.

Typical employers of tourism officers

• Local authorities
• Tourist information departments
• Commercial tourist attractions
• National parks
• Wildlife trusts
• The Forestry Commission
• The National Trust.

Competition is intense for the small number of jobs that occur each year. Most tourism officers enter the profession as assistants. Vacancies are advertised online, by careers services and in relevant publications such as Leisure Management and Marketing Week , as well as their online equivalents.

Qualifications and training required

Graduates with degrees in languages, travel, tourism, leisure, business studies, marketing, management or journalism are normally at an advantage. Relevant work experience is essential, and can be gained via seasonal or vacation employment, or by working as a volunteer or paid assistant in a tourist information centre. Experience gained in museums or information work or any commercial area (sales, marketing, retailing) can also be helpful.

Key skills for tourism officers

• Interpersonal skills
• Communication skills
• Organisational skills
• Adaptability
• Resourcefulness
• Confidence.

targetjobs editorial advice

This describes editorially independent and impartial content, which has been written and edited by the targetjobs content team. Any external contributors featuring in the article are in line with our non-advertorial policy, by which we mean that we do not promote one organisation over another.

People reading this also searched for roles in these areas:

• Graduate Jobs
• Graduate Schemes
• Internships

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How to Be Corporate Travel Administrator - Job Description, Skills, and Interview Questions

• How to Become
• Job Descriptions
• Skill & Competencies
• Common Tools
• Professional Organizations

Steps How to Become

• Earn a Bachelor's Degree. A bachelor's degree in hospitality, travel and tourism, or business administration with a concentration in travel management is the most preferred form of education for a corporate travel administrator. Coursework may include principles of travel management, global tourism, and airline operations.
• Obtain Professional Certification. Obtaining certification from a professional organization like the Global Business Travel Association (GBTA) is a great way to demonstrate proficiency in the field and make yourself more attractive to potential employers.
• Gain Experience. Experience in the travel industry is often a requirement for a corporate travel administrator. Taking on internships or part-time positions at travel agencies or with airlines can be a great way to gain experience in the industry.
• Find a Job. Corporate travel administrators typically find employment with corporate travel agencies, airlines, or hotels. Job postings for these positions can be found online or in newspapers.
• Develop Expertise. The best corporate travel administrators are always looking for ways to increase their knowledge and stay up-to-date on industry trends. Taking continuing education classes or attending seminars can be a great way to stay ahead of the competition.

The Corporate Travel Administrator is a skilled and competent role that requires expertise in the management of corporate travel arrangements. To become skilled and competent in the position, the administrator must have a good understanding of the industry, the needs and requirements of the organization, and the best practices for managing corporate travel. The administrator must also possess strong organizational skills, be able to effectively negotiate with vendors, and be able to effectively communicate and collaborate with other departments.

In addition, they must be able to quickly assess situations and make decisions accordingly, as well as adhere to company policies and procedures. With all these abilities and skills, the Corporate Travel Administrator is able to provide an efficient and effective service that meets the needs of the organization's travel needs.

You may want to check Leisure Travel Agent , Travel Document Specialist , and Air Charter Broker for alternative.

Job Description

• Responsible for creating and managing corporate travel accounts, including negotiating rates with hotels and airlines.
• Analyze corporate travel expenses and track budgeting goals.
• Monitor travel policies and procedures to ensure compliance.
• Research and recommend cost saving strategies for corporate travel.
• Assist with the coordination of corporate-wide travel logistics.
• Work with vendors to arrange transportation, hotel bookings, and other travel services.
• Create and update corporate travel contracts and agreements.
• Develop and implement corporate travel training programs.
• Provide customer service to travelers and respond to inquiries in a timely manner.
• Respond to emergency or last minute travel requests.
• Manage all travel related documents and reports.
• Monitor changes in the industry to stay current with best practices and competitive pricing.

Skills and Competencies to Have

• Knowledge of corporate travel policies, procedures and best practices
• Ability to coordinate, organize and book travel arrangements for employees
• Ability to research and compare airfares, hotels, and car rental services
• Familiarity with online booking tools such as Concur and Sabre
• Ability to troubleshoot and resolve customer issues related to corporate travel
• Excellent communication and customer service skills
• Knowledge of visa and passport requirements for international travel
• Ability to generate reports on corporate travel expenses
• Proficiency with Microsoft Office Suite, especially Excel and Outlook
• Attention to detail and strong organizational skills

Effective corporate travel administration requires a wide range of transferable skills, including strong organizational and communication skills. The ability to manage multiple tasks and deadlines simultaneously is also essential, as is the ability to collaborate with others to ensure compliance with all applicable travel policies. a corporate travel administrator must possess an in-depth knowledge of the travel industry and be familiar with all the different types of transportation, hotels, and other services available.

This knowledge must be coupled with the ability to recognize the most cost-effective options for their organization and its travelers. Finally, they must have the ability to problem solve and provide solutions to any issues that arise during the travel process. All of these skills help a corporate travel administrator to ensure that their organization's travelers have a safe and comfortable journey while adhering to all applicable rules and regulations.

Travel Account Manager , Cruise Travel Agent , and Business Travel Consultant are related jobs you may like.

Frequent Interview Questions

• What experience do you have in corporate travel administration?
• Describe a difficult situation you faced while managing corporate travel and how you overcame it?
• How do you stay organized when managing corporate travel?
• What do you know about the travel industry and how do you keep up with the latest trends?
• How do you ensure travelers are aware of travel policies and procedures?
• How do you respond to unexpected changes in travel plans?
• What strategies do you use to ensure travelers are safe and secure while traveling?
• What strategies do you use to minimize costs while managing corporate travel?
• How do you work with other departments (finance, HR, IT) to ensure effective corporate travel management?
• What techniques do you use to ensure travelers have a positive experience while traveling for business?

Common Tools in Industry

• Travel Management System. A software platform used to manage and book travel arrangements, such as flights, hotels, car rentals, and more. (Example: Concur)
• Travel Agency Partner Network. A network of travel agencies and other partners that provide travel services. (Example: American Express Global Business Travel)
• Expense Management System. A software application used to track and manage business expenses. (Example: Expensify)
• Travel Insurance Management. A system for tracking and managing travel insurance policies. (Example: Cover-More)
• Travel Budgeting. A system for setting and tracking travel budgets. (Example: TravelBank)
• Travel Risk Management System. A system for managing risk associated with business travel. (Example: iJET International)
• Travel Reporting System. A system for creating detailed reports on business travel expenses. (Example: SAP Concur)
• Online Booking Tool. A user-friendly web-based interface for booking travel arrangements. (Example: Kayak)

Professional Organizations to Know

• Global Business Travel Association (GBTA)
• Association of Corporate Travel Executives (ACTE)
• Association of Corporate Travel Managers (ACTM)
• National Business Travel Association (NBTA)
• Society of Government Travel Professionals (SGTP)
• International Air Transport Association (IATA)
• International Airline Passengers Association (IAPA)
• Airline Reporting Corporation (ARC)
• Institute of Travel Management (ITM)
• Corporate Traveller Network (CTN)

We also have Tour Guide & Travel Escort , Travel and Events Planner , and Airline Ticketing Agent jobs reports.

Common Important Terms

• Travel Management Company (TMC). A third-party organization that specializes in managing and organizing corporate travel, including hotel and airline bookings, event planning, and more.
• Corporate Travel Policy. A document outlining the rules and guidelines that govern corporate travel and associated expenses.
• Allowance. A set amount of money given to an employee to cover expenses associated with traveling for business purposes.
• Duty of Care. The responsibility of employers to ensure the health, safety, and well-being of their employees while traveling on business.
• Expense Reporting. The process of documenting and tracking travel-related expenses, such as hotel stays and meals, for reimbursement or tax purposes.
• Risk Management. The practice of assessing and mitigating risks associated with corporate travel, such as natural disasters, political unrest, or terrorism.

Frequently Asked Questions

What is a corporate travel administrator.

A Corporate Travel Administrator is responsible for organizing and coordinating business travel for employees within an organization.

What duties are typically performed by a Corporate Travel Administrator?

Common duties of a Corporate Travel Administrator include researching and booking flights, hotels, and transportation; creating travel itineraries; ensuring compliance with company travel policies; and providing assistance and support to employees with travel-related inquiries.

What skills are required to be a successful Corporate Travel Administrator?

To be successful as a Corporate Travel Administrator, one must possess excellent organizational skills, the ability to multitask, strong attention to detail, good customer service skills, and a familiarity with the use of travel reservation systems and software.

How many years of experience are typically required for a Corporate Travel Administrator position?

Many employers require at least one to two years of experience in corporate travel administration or a related field for a Corporate Travel Administrator position.

What is the typical salary range for a Corporate Travel Administrator?

The typical salary range for a Corporate Travel Administrator varies depending on experience level and location, but the average salary is around $40,000 annually.

What are jobs related with Corporate Travel Administrator?

• Travel and Tourism Officer
• Travel and Logistics Analyst
• Corporate Incentive Planner
• Outbound Travel Consultant
• Air Cargo Agent
• International Travel Consultant
• Tour Operator & Destination Management Professional
• Inbound Travel Consultant
• Corporate Travel Manager
• Travel Coordinator

Web Resources

• Corporate Travel Agencies | Access Tufts access.tufts.edu
• Stanford Travel Administrator - Stanford University Careers careersearch.stanford.edu
• US Bank Corporate Travel Card | Financial Administration www.wisconsin.edu

Travel Manager Job Description [Updated for 2024]

In the era of global connectivity, the role of travel managers has become increasingly critical.

As the world becomes more interconnected, and business operations expand across borders, the demand for experienced professionals who can plan, execute, and manage travel arrangements grows more intense.

But let’s delve deeper: What’s truly expected from a travel manager?

Whether you are:

• A job seeker trying to understand the core responsibilities of this role,
• A hiring manager looking to define the ideal candidate,
• Or simply fascinated by the intricacies of travel management,

You’ve come to the right place.

Today, we present a customizable travel manager job description template, designed for easy posting on job boards or career sites.

Let’s dive right in.

Travel Manager Duties and Responsibilities

Travel Managers are responsible for planning, organizing, and implementing travel plans for a corporation or an individual.

They are responsible for cost management, ensuring safety and comfort of the travelers, and making sure all travel operations run smoothly.

They have the following duties and responsibilities:

• Develop and implement corporate travel policies
• Negotiate contracts or rates with travel service providers
• Provide advice on travel documents, insurance, import/export regulations etc.
• Handle credit card programs and charges
• Process T&E reports and handle reimbursements
• Create and maintain relationships with vendors and service providers
• Ensure compliance with company travel policy, procedures, and service quality
• Book transportation, make hotel reservations, and collect payment/fees
• Deal with occurring travel problems, complaints or refunds
• Enter data into our software and maintain T&E records
• Participate in educational opportunities & professional organizations in the travel field
• Stay informed about travel industry trends and best practices

Travel Manager Job Description Template

We are seeking a detail-oriented and organized Travel Manager to join our team.

The Travel Manager responsibilities include managing corporate travel service providers, negotiating contracts and managing relationships with travel suppliers, planning and managing all travel arrangements for the organization, and developing strategies to improve travel programs.

Our ideal candidates have a strong understanding of the travel industry, excellent problem-solving skills, and an ability to negotiate effectively.

Ultimately, the role of the Travel Manager is to ensure all travel arrangements run smoothly and align with the needs and requirements of the company.

Responsibilities

• Develop strategic policies and programs for corporate travel
• Handle and oversee all travel arrangements and operations (air, lodgings etc.)
• Manage relationships with travel agencies and vendors
• Provide advise on travel documents, insurance, import/export regulations etc.
• Ensure compliance in all aspects of travel procedures
• Drive continuous improvement of travel programs

Qualifications

• Proven work experience as a Travel Manager
• Knowledge of international travel regulations, customs and currencies
• Knowledge of T&E reporting and processing
• Working knowledge of MS Office and CTM (corporate travel management) software
• Excellent communication (oral and written) and negotiation skills
• Well-organized and reliable
• An analytical mind with strong business acumen
• Customer-oriented approach
• High school diploma or equivalent; Bachelor’s degree is preferred
• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Professional development opportunities

Additional Information

• Job Title: Travel Manager
• Work Environment: Office setting with options for remote work. Some travel may be required for meetings with travel suppliers.
• Reporting Structure: Reports to the Director of Operations.
• Salary: Salary is based upon candidate experience and qualifications, as well as market and business considerations.
• Pay Range: $65,000 minimum to $85,000 maximum
• Location: [City, State] (specify the location or indicate if remote)
• Employment Type: Full-time
• Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to [email address or application portal].

What Does a Travel Manager Do?

Travel Managers are professionals who work for corporations, travel agencies, or as self-employed consultants.

They are responsible for planning, developing, and managing all aspects of travel for organizations or individuals.

They ensure that travel needs, such as accommodation, transportation, and special requirements, are taken care of, in line with the budget and preferences of their clients or organization.

Travel Managers often negotiate contracts with travel service providers, such as airlines, hotels, and car rental companies to secure the best rates and services.

They monitor travel trends and update travel policies accordingly.

They are tasked with handling travel emergencies, resolving travel issues, and ensuring the safety and satisfaction of travelers.

Moreover, they are expected to stay up-to-date with the latest travel advisories, visa requirements, and travel regulations.

Travel Managers may also be responsible for overseeing travel expenditures and ensuring all travel activities comply with company policies and legal regulations.

In some cases, they also have to plan and coordinate travel itineraries for individuals, ensuring a seamless and enjoyable travel experience.

Travel Manager Qualifications and Skills

Travel Managers must possess a wide range of skills and qualifications to effectively manage and execute travel arrangements and itineraries, including:

• Strong organizational skills to manage multiple travel schedules, arrange transportation and accommodation, and ensure all aspects of business travel are taken care of.
• Excellent communication skills for interacting with clients, travel agents, and vendors, as well as addressing any travel-related concerns or inquiries from employees.
• Exceptional negotiation skills to secure the best rates and services from travel suppliers and vendors.
• Understanding of travel regulations, customs and currencies to ensure compliance and advise clients.
• Ability to work under pressure and multitask to handle last-minute changes to travel plans and respond to emergencies.
• Financial acumen to manage budgets, understand cost structures, and achieve cost efficiencies in travel plans.
• Problem-solving skills to swiftly tackle any travel disruptions or conflicts, and find practical and efficient solutions.
• Knowledge of travel software and platforms to book flights, hotels, and car rentals, and to manage travel plans and itineraries.
• Customer service skills to provide high-quality service to clients, understand their needs, and ensure their satisfaction.

Travel Manager Experience Requirements

A Travel Manager typically needs several years of experience in the travel industry or a related field.

Entry-level candidates often start in roles such as Travel Agent, Tour Guide, or Customer Service Representative in a travel agency, where they gain firsthand experience in coordinating travel arrangements and dealing with the common issues that arise.

Those with 2 to 3 years of experience may have developed their skills in communication, problem-solving, and organization.

They may also have gained a solid understanding of travel management software and industry regulations.

Candidates with 3 to 5 years of experience often move into roles such as Senior Travel Consultant or Travel Coordinator, where they hone their skills in negotiating with vendors, overseeing travel budgets, and managing corporate travel policies.

Those with more than 5 years of experience may have significant leadership and managerial experience, along with extensive knowledge of travel industry trends and the ability to build strong relationships with vendors and clients.

Such candidates are often ready to take on the responsibilities of a Travel Manager, such as developing strategic plans for travel, managing a team, and ensuring the company’s travel needs are met efficiently and cost-effectively.

They may also have experience with risk management and emergency response planning, which are critical aspects of this role.

Travel Manager Education and Training Requirements

Travel Managers typically have a bachelor’s degree in travel and tourism, business management, or another related field.

They need a strong understanding of the travel industry, including knowledge of various travel destinations, booking procedures, and travel regulations.

Previous experience in the travel industry or in a managerial role could be beneficial.

Proficiency in a second language can also be an advantage in this global industry.

Some positions, especially those in large corporations or specialized travel agencies, may require Travel Managers to have a master’s degree in tourism management or business administration.

There are various certifications available for Travel Managers, such as the Certified Travel Associate (CTA) or the Certified Travel Counselor (CTC).

These certifications may showcase a Travel Manager’s expertise in the field and commitment to ongoing learning.

Continuing education is also important in this role as travel trends, regulations, and technologies are constantly changing.

Hence, Travel Managers should stay updated through workshops, seminars, and industry conferences.

Travel Manager Salary Expectations

A Travel Manager can expect to earn an average salary of $81,437 (USD) per year.

However, the actual salary can vary based on factors such as professional experience, education, the scale of the employer’s business, and the location of the job.

Travel Manager Job Description FAQs

What skills does a travel manager need.

A Travel Manager should have excellent organizational and planning skills to coordinate various travel arrangements smoothly.

They should have strong negotiation skills to secure the best deals and prices.

Interpersonal and communication skills are also essential to liaise with clients, travel agents, and other service providers.

A good Travel Manager should also have a deep understanding of the travel industry trends, issues, and legal aspects of domestic and international travel.

Do Travel Managers need a degree?

A degree is not mandatory but is often beneficial.

A degree in business administration, hospitality management, or tourism can be particularly useful.

Additionally, many employers prefer candidates with experience in the travel industry or in a similar role.

The most important thing for a Travel Manager is to have a good understanding of travel arrangements, regulations, and cost management.

What should you look for in a Travel Manager resume?

When reviewing a Travel Manager’s resume, look for experience in managing corporate travel, including planning, booking, and coordinating travel arrangements.

They should have experience in negotiating with travel service providers and managing travel budgets.

Also, check for any relevant qualifications or certifications, such as a Certified Travel Associate or Certified Travel Counselor credential.

What qualities make a good Travel Manager?

A good Travel Manager should be detail-oriented and organized, with the ability to handle multiple travel bookings and schedules at once.

They should be good problem solvers, capable of dealing with any travel disruptions or emergencies quickly and efficiently.

Excellent communication skills are also important, as they need to liaise with various stakeholders and service providers.

A good Travel Manager should also have a passion for travel and a thorough understanding of the travel industry.

Is it difficult to hire a Travel Manager?

The difficulty of hiring a Travel Manager can depend on the specific requirements of the role.

For instance, if the position requires extensive travel industry experience or specific language skills, it might be more challenging to find the right candidate.

However, with a clear job description, competitive salary, and benefits package, and by utilizing various recruitment channels, it’s certainly possible to find a qualified and suitable Travel Manager.

And there we have it.

Today, we’ve taken an in-depth journey into the dynamic role of a travel manager .

It’s not just about booking flights.

It’s about orchestrating unforgettable experiences, one destination at a time.

Our travel manager job description template and real-world examples have given you the tools you need to set sail.

But why drop anchor now?

Go the extra mile with our job description generator . It’s your compass to precision-crafted job listings or tailoring your resume to perfection.

Every journey is a part of a larger adventure.

Let’s navigate that future. Together.

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The Editorial Team at InterviewGuy.com is composed of certified interview coaches, seasoned HR professionals, and industry insiders. With decades of collective expertise and access to an unparalleled database of interview questions, we are dedicated to empowering job seekers. Our content meets real-time industry demands, ensuring readers receive timely, accurate, and actionable advice. We value our readers' insights and encourage feedback, corrections, and questions to maintain the highest level of accuracy and relevance.

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Job descriptions and industry overviews

Tourism officer.

gradireland editorial team

24 Feb 2023, 16:02

Promotes tourism and devises tourist development initiatives/campaigns with the aim of generating and increasing revenue.

Job description

A tourism officer works to develop and enhance the visitor facilities of a region and to stimulate tourism growth in order to produce economic benefits for a particular region or site. They often work for local authorities but may also work within private companies or other public sector agencies.

Work activities

• Promoting existing tourist attractions through advertising campaigns, developing promotional literature including artwork, writing press releases and copy for tourism guides/newsletters
• Carrying out research of existing tourist attractions to gain customer feedback in order to make improvements
• Researching local history and local people's views in order to develop potential new tourist attractions
• Working with the media and other local partner organisations to raise the profile of the local area, generate positive publicity and create a brand identity for the area
• Organising exhibition stands at conferences and holiday shows, both nationally and overseas, to promote the area
• Organising special and seasonal events and festivals
• Providing support, guidance and sometimes administering funding for local tourism-related business and advising new tourism businesses
• Encouraging the development of new jobs within the tourism sector
• Bringing in tourism development funding to the area
• Assessing the impact that any planned developments may have upon the local environment weighed against the potential benefits
• Consulting with local tourism businesses such as tour operators, restaurants and guest-houses, to assess the effectiveness of current tourism development policies and to develop an overall tourism development strategy.

Work conditions

Travel: usually office based, although travel to tourist centres and attractions may be required. Working hours: normally office hours though occasional unsocial evenings/weekends may be required. Location: throughout the country Opportunities for self-employment: unlikely

Typical employers

Government bodies including:

• Fáilte Ireland
• Tourism Ireland
• Department of Arts, Sports & Tourism
• Shannon Development
• Regional Tourism Development Boards
• Dublin Tourism
• County councils etc.

Career development

Progression is possible by moving into managerial positions both within the tourism development section and into other departments such as economic development and regeneration.

Salaries will vary depending on employer, location and line management responsibilities.

Northern Ireland: Starting salaries of £16,000–£18,000 can be expected, rising to £35,000+ with experience.

Entry requirements

Entry is possible without a third level qualification which means jobs are open to graduates from all disciplines, but relevant qualifications are becoming increasingly more in demand by employers. In addition, most employers ask for some previous experience within the travel and tourism industry.

Other relevant degree subjects

• Business/management studies especially those with tourism management
• Hospitality management
• Hotel management
• Leisure and tourism
• Public relations
• Travel and tourism management

Postgraduate study

A pre-entry postgraduate qualification is not necessary.

Specific entry requirements

Previous relevant work experience is often a requirement.

Tips for application

Find part-time or seasonal work within the tourism industry at weekends and during university holidays. Knowledge of foreign languages is also useful. Marketing and web experience is also useful.

Skills and qualities

• Excellent interpersonal, written and oral communication skills
• Ability to liaise with community groups, stakeholders and the tourism industry
• High level of skills in the production of information and communication material
• Excellent customer service skills and an understanding of visitor needs and of the tourism industry
• Ability to work independently, within large teams or to lead a team, both cohesively and efficiently
• Strong management, administrative, organisational and project management ability
• Creativity and innovative strategic thinking along with good PR and marketing skills.

gradireland editorial advice

This describes editorially independent and impartial content, which has been written and edited by the gradireland content team. Any external contributors featuring in the article are in line with our non-advertorial policy, by which we mean that we do not promote one organisation over another.

People reading this also searched for roles in these areas:

• Graduate Jobs
• Graduate Schemes
• Internships

We've got you

• Job Descriptions
• Hospitality and Tourism Job Descriptions

Travel Manager Job Description

Travel managers direct, administer, and monitor the travel policies, guidelines, and budgets for businesses and travel agencies. When working for travel agencies, they will assist customers with travel plans and itineraries. When working for corporations, they will make business travel arrangements for executives and employees.

Travel Manager Job Description Template

We are looking for a detail-oriented individual to join our team as a travel manager. The responsibilities of the travel manager include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel manager, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel manager is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Travel Manager Responsibilities:

• Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Analyzing and preparing reports on travel spend.

Travel Manager Requirements:

• A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
• A minimum of 5 years experience in the travel industry.
• A minimum of 1 year supervisory experience may be preferred.
• Certification in travel or hospitality may be advantageous.
• Knowledge of travel management processes.
• The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
• Excellent attention to detail and organizational skills.
• Good communication, customer service, and interpersonal skills.
• A basic understanding of Geography.
• Strong computer skills.

Related Articles:

Travel planner job description, travel agent job description, travel consultant job description, travel manager interview questions, travel planner interview questions, travel agent interview questions, travel consultant interview questions.

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Travel Agent Job Description

Travel agent duties & responsibilities.

To write an effective travel agent job description, begin by listing detailed duties, responsibilities and expectations. We have included travel agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Agent

List any licenses or certifications required by the position: TICO, GDS, CTC

Education for Travel Agent

Typically a job would require a certain level of education.

Employers hiring for the travel agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Associates, Education, Business, Tourism, Hospitality, Communication, Marketing, Business/Administration, Design

Skills for Travel Agent

Desired skills for travel agent include:

Desired experience for travel agent includes:

Travel Agent Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service
• Active participant in formal in house training class for up to 12 weeks and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics
• Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in house training class, utilizing resources available to them
• Follow Training guidelines
• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation
• Supports accounts
• Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues
• Booking travel requirements - to include air, hotel, rail and car hire - both within the UK, Europe and further afield
• Being aware of their travel budgets and offering advice on the best deals available
• You will strengthen the CWT brand
• Ticketing and researching ticketing problems
• Quality control of ticketing and reservations
• Research and obtain competitive rates, utilizing knowledge of preferred vendor programs
• Perform accounting and financial duties including invoicing and cost allocations
• 40 hour work week, some overtime may be required
• Ticketing reservations and making any necessary changes and amendments as plans change or are cancelled
• Delivering first-class customer service each and every time you answer a call or email
• Previous travel industry experience - this might be flight centre/low cost fares or leisure/retail/tour ops
• A good working knowledge of GDS/CRS - ideally Sabre
• Fares and Ticketing knowledge- we offer a route to formal certification if needed
• A welcoming telephone manner - a clear and confident command of English is essential
• Good worldwide geography and keen attention to detail
• Familiarity with and, with minimal assistance, capable of utilizing ARC Agent's Handbook and standard travel reference material for airline, rail, hotel/resort, information to efficiently and effectively accommodate Agency clients
• Utilize GDS to research and secure reservations
• Utilize ARC Agent’s Handbook and standard travel reference material for airline, rail, and hotel/resort
• You need to be able to lift and move travel stock and other materials (up to 25lbs)
• You must be available to work most Saturdays and some evenings to support goal achievement
• You need to be able to pass comprehensive criminal background check and thorough hair sample drug screening
• We prefer candidates with at least 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal orientated environment
• We prepare all of our Travel Agent Trainees for their new role by ensuring their successful completion of our Travel Agents Trainee program which requires some travel for training
• Our Agents are more likely to succeed if they are proficient with various internet search engines, Microsoft Office and the ability to quickly transition from one vendor system to another while typing at least 30WPM
• And services
• Handle changes to travel itineraries as needed (flights, cars)
• Booking all travel requirements for our business travel clients
• Handling any amendments, cancellations and schedule changes as they arise
• Delivering exceptional customer service for each and every client
• Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations, familiar with domestic and international travel
• Providing solutions to travel related problems clients may have experienced with arrangements during after-hours or emergency situations
• Sales skills - You'll have that edge when it comes to sales and understanding how to provide amazing customer service
• Travel experience - You'll be a globe trotter who has an incurable case of the travel bug, demonstrated of course by having visited a variety of overseas destinations
• Academic achievements - You'll have been a high flyer with academic accomplishments
• Monitor unused tickets for refund and exchange purposes
• Qualify traveler’s pre-trip approval and departmental reporting conditions
• Work with Aviation and Fleet Lead to schedule company jet and fleet cars
• Update and maintain Traveler Profiles in the GDS and/or online booking tool as needed
• Identify and resolve errors during weekly review of Travel Management Reports
• Make recommendations for new properties during annual hotel negotiations as needed, and verify negotiated rates are loaded in GDS
• Maintain Q-Minders to automate due dates for payments and all reservation follow-up
• Completes Bon-Voyage and other lead follow-up as required
• Experience in Corporate / Leisure Travel
• FCM Corporate Travel Agents will receive a base salary (paid hourly) plus uncapped monthly incentives
• Ensure all hotels reservations adhere to company policy
• Ensure all hotels reservations are booked within city rate cap, secure client negotiated rate in preferred properties or lowest available room rate for non-preferred properties
• Support the team with UK & Continental rail, online fulfilment and other travel services
• Develop and maintain an excellent rapport with preferred suppliers
• Be fully conversant with all travel related services offered by the company
• Attend and contribute to office/team meetings as appropriate
• Assist with the development and/or review of travel related processes
• Provide and track meeting planning services for both domestic and international functions and events
• One (1) year of experience booking domestic and international travel in WorldSpan or other Global Distribution System (GDS)
• Knowledge of passport and visa processing
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times
• Experience with meeting and company event planning
• Communicate travel options with conference participants and/or group bookers
• Search for possible itineraries with respect to BCD Meetings & Events preferred suppliers
• Request and negotiate rates with airlines to meet the goals and objectives of the client
• Create customer contracts, set up deadlines and inform customers accordingly
• Issue transportation documents according to the specific rules of each project and ensure the correct administration
• Manage changes and cancellations
• Invoicing of deposits and sold products to clients, follow up on client payments and the after sales process
• Organization - Maintain Q-Minders to automate due dates for payments and all reservation follow-up
• Quality Standards – Completes Bon-Voyage and other lead follow-up as required
• Handle inbound sales calls from prospective passengers, identify their needs and provide a solution, sell the Viking Cruises benefits and complete the reservation booking process*
• Certified Travel Counselor (CTC) certification
• 40 hour work week, some overtime may be required.Other duties as assigned
• Shift hours work schedule
• Experience with at least one GDS reservations system(s)
• Experience booking International travel preferred
• Experience with Group bookings preferred

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The White House 1600 Pennsylvania Ave NW Washington, DC 20500

FACT SHEET: President   Biden Announces New Actions to Keep Families   Together

Since his first day in office, President Biden has called on Congress to secure our border and address our broken immigration system. As Congressional Republicans have continued to put partisan politics ahead of national security – twice voting against the toughest and fairest set of reforms in decades – the President and his Administration have taken actions to secure the border, including:

• Implementing executive actions to bar migrants who cross our Southern border unlawfully from receiving asylum when encounters are high;
• Deploying record numbers of law enforcement personnel, infrastructure, and technology to the Southern border;
• Seizing record amounts of fentanyl at our ports of entry;
• Revoking the visas of CEOs and government officials outside the U.S. who profit from migrants coming to the U.S. unlawfully; and
• Expanding efforts to dismantle human smuggling networks and prosecuting individuals who violate immigration laws.

President Biden believes that securing the border is essential. He also believes in expanding lawful pathways and keeping families together, and that immigrants who have been in the United States for decades, paying taxes and contributing to their communities, are part of the social fabric of our country. The Day One immigration reform plan that the President sent to Congress reflects both the need for a secure border and protections for the long-term undocumented. While Congress has failed to act on these reforms, the Biden-Harris Administration has worked to strengthen our lawful immigration system. In addition to vigorously defending the DACA (Deferred Action for Childhood arrivals) policy, the Administration has extended Affordable Care Act coverage to DACA recipients and streamlined, expanded, and instituted new reunification programs so that families can stay together while they complete the immigration process.  Still, there is more that we can do to bring peace of mind and stability to Americans living in mixed-status families as well as young people educated in this country, including Dreamers. That is why today, President Biden announced new actions for people who have been here many years to keep American families together and allow more young people to contribute to our economy.   Keeping American Families Together

• Today, President Biden is announcing that the Department of Homeland Security will take action to ensure that U.S. citizens with noncitizen spouses and children can keep their families together.
• This new process will help certain noncitizen spouses and children apply for lawful permanent residence – status that they are already eligible for – without leaving the country.
• These actions will promote family unity and strengthen our economy, providing a significant benefit to the country and helping U.S. citizens and their noncitizen family members stay together.
• In order to be eligible, noncitizens must – as of June 17, 2024 – have resided in the United States for 10 or more years and be legally married to a U.S. citizen, while satisfying all applicable legal requirements. On average, those who are eligible for this process have resided in the U.S. for 23 years.
• Those who are approved after DHS’s case-by-case assessment of their application will be afforded a three-year period to apply for permanent residency. They will be allowed to remain with their families in the United States and be eligible for work authorization for up to three years. This will apply to all married couples who are eligible.  
• This action will protect approximately half a million spouses of U.S. citizens, and approximately 50,000 noncitizen children under the age of 21 whose parent is married to a U.S. citizen.

Easing the Visa Process for U.S. College Graduates, Including Dreamers

• President Obama and then-Vice President Biden established the DACA policy to allow young people who were brought here as children to come out of the shadows and contribute to our country in significant ways. Twelve years later, DACA recipients who started as high school and college students are now building successful careers and establishing families of their own.
• Today’s announcement will allow individuals, including DACA recipients and other Dreamers, who have earned a degree at an accredited U.S. institution of higher education in the United States, and who have received an offer of employment from a U.S. employer in a field related to their degree, to more quickly receive work visas.
• Recognizing that it is in our national interest to ensure that individuals who are educated in the U.S. are able to use their skills and education to benefit our country, the Administration is taking action to facilitate the employment visa process for those who have graduated from college and have a high-skilled job offer, including DACA recipients and other Dreamers. 

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