american express global business travel e ticket

Amex GBT Mobile 4+

Your go-to travel app.

• 4.2 • 874 Ratings

iPhone Screenshots

Description.

Real-time business travel managment Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing. We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest). Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel. See how the new Amex GBT Mobile app will revolutionize the way you travel: Book directly from your mobile device. • Access booking features directly from the home screen of the mobile app. • Complete bookings with live agent Messenger. • Book hotels with Booking.com. All your travel organized in one place. • Updated itineraries and timeline view allow for easy access to all of your travel. • New action oriented trips and segments, with contextual options based on where you are in your journey. • Add trips booked anywhere using our new import feature. See the future with a complete travel timeline. • Our timeline view allows you to see all your trips in one feed. Chat with a travel counselor with Live Messenger. • Our Messenger feature allows you to connect with a travel counselor for assistance. • Modify or change existing trips booked with American Express GBT. • Book new trips, flights, hotels or other travel with a live agent. Never miss a beat, with trip updates and messages. • Receive important travel updates and notifications in real time. • Stay safe while on the road, with Expert Care and Proactive Traveler Care. Important note about App Access • In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager). You will then need to enter your company email address and complete a few registration steps. • To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq • Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish. If your company does not yet manage travel using American Express GBT’s tools, discounts and world-renowned customer service, please ask your leadership to get in touch with us to learn more about how we can help you get the most out of your travel: www.amexgbt.com.

Version 5.22.0

We are always working to improve the performance of our app and your experience using it. Our latest release includes general bug fixes and some updates.

Ratings and Reviews

874 Ratings

Quick & easy access to a GBT agent

I was stuck on a runway for an hour or more a few weeks ago at around 8pm. There was a weather issue so I suspected that we would be turned back to the gate. For security reasons with all the delays, I was not willing to fly out later and arrive at my destination at 1am. Rather than wait to get back to the gate, I chatted with an agent on the GBT app and booked a hotel near the airport and rebooked my flight for the next day morning all from my plane seat. It was easy and convenient. Sure enough, we turned back and while most folks were rushing to the gate agents, I walked out of the aircraft and headed to the hotel for a good night’s rest. Next morning, I was all set to take on the world !!

Developer Response ,

Thank you for taking the time to share your experience! We're so happy to hear that you've found the app helpful in a time of stress. Thanks for being an Amex GBT Mobile app user.

Less useful than a Call Center.

So, you’ve made an app. But I can’t do anything like cancel or modify a flight myself. I still need to talk to a person. But only through your app because you didn’t include the phone number in my itinerary. I have to download your app. Your app makes me sign up. You have privacy statements. Your app makes me talk to a bot. Your app queues me to talk to a person. Over text. Which means I can’t drive, or do anything else. I just sit here staring at my screen waiting for something to happen. All I want to do is phone someone, and say “I need to cancel that flight.” Or even better just hit a button to cancel it. But no, you have an app. An app that literally makes this more difficult than anything I have experienced before. And I get to pay for the pleasure. The only reason I use this is because my company forces me to use it. And I will now be actively campaigning for them to get something else. If this is the glorious future of apps, you can keep it.

Hi Robrobstation, you should have a phone number. If you don't mind, could you provide your specific details with us at [email protected]? We would love to take a look under the hood at what's going on with your situation. Kindly appreciate your patience and thank you for your patience!

I can’t believe AMEX associates with this

I have been using this app through work for about four months now. So far the having everything in one place is convenient, but that’s about it. Sending tons of superfluous alerts for no reason. The “customer service“ is ridiculous. None of them have any idea what’s going on with your problem even though you explain it several times. You have to wait for somebody to connect to you. 8 to 10 minutes when you’re having an emergency. So it’s kind of pointless. And a half the time they have a bad attitude while you’re stuck in the airport/car rental/hotel problem that they caused. The app itself doesn’t transfer to check in flights 75% of the time or expand so you can read the tiny little lettering. All in all there has to be a better way than this

App Privacy

The developer, GBT US LLC , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• User Content
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Norwegian Bokmål, Polish, Portuguese, Spanish, Swedish

• Developer Website
• App Support
• Privacy Policy

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Business Travel Made Simple

Experience moments that matter, with american express global business travel, at gbta 2019.

• August 5-7, 2019
• Chicago, Illinois
• McCormick Place Convention Center

With Business Travel Made Simple, we make business travel easy. For you and for your travellers.

We listened carefully to what is needed for a successful business travel programme and created Business Travel Made Simple. Quite simply, it’s business travel in a box. An end-to-end solution that brings together the best in travel technology and services and is packed full of products that give you exactly what you need to take the hassle out of your business travel programme. KEY HIGHLIGHTS Business Travel Made Simple will have your travellers booking travel and saving you money in no time at all. PRICING Want to push your online adoption? Prefer to pick up the phone? We provide simple and straightforward pricing based on how you and your travellers like to book. IMPLEMENTATION From start to finish, we will provide you with a dedicated team as well as a complete suite of tools to make sure you are up and running quickly and efficiently. CHANGE MANAGEMENT Easy-to-tailor employee communication tools will help you educate your travellers about your new business travel programme. KNOW-ME TECHNOLOGY A personal, seamless experience for every traveller, whether booking online or speaking to one of our consultants, 24/7/365. SAVINGS AND COMPLIANCE Encourage your travellers to only book within your business travel policy, maximising your savings and making sure you know where your travellers are, giving you peace of mind. REPORTING A clear and comprehensive dashboard gives you access and reports when you need them so you’ll know how to optimise your business travel policy. ON THE ROAD When your travellers face delays, we contact them and provide the right support to get them moving again as quickly and as safely as possible.

Get In Touch * Denotes required field.

The power behind the trip..

Our innovative suite of booking solutions gives travelers and travel managers the ability to seamlessly book business travel.

Recommended

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CONTACT SALES To find out how we can help you optimise your business travel programme, gain visibility into travel spend, improve your traveller experience and more, complete the form on the right and we’ll be in touch.

At American Express Global Business Travel (GBT), we believe in the strength of meaningful connections because when people are in front of people, anything can happen. We’re capturing these moments that matter at GBTA. Come join us and see how we’re propelling businesses forward with breakthrough technology, proven savings methods, best-in-class traveler care, and global consistency and security.

Don’t miss the opportunity to snap and share a selfie on your public Twitter or Instagram using #momentsthatmatter, for the chance to be part of our mosaic – a one-of-a-kind work of art. While you’re at the event, you’ll find out how the travel landscape is evolving, network with travel professionals, see live demos, and enjoy refreshments.

WE’RE AT BOOTH #2021

Monday, august 5, 2:30pm to 6:00pm, tuesday, august 6, wednesday, august 7, 9:00am to 11:30am, click here to access the full convention schedule.

Let’s meet one-on-one

Arrange a meeting with one of our consultants and enjoy a surprise gift.

JOIN US FOR THE AFTER-PARTY!

YOUR MOMENT

August 5, 2019, field museum, enjoy an unforgettable evening with dancing, open bar, and live performances., better than ezra, and featuring dj madrid.

Arrive early! We expect a packed party.

GBTA badge required for admission

We make business travel easy

• for you and for travellers.

See how easy business travel can be:

We understand that business travel isn’t always easy. After speaking to businesses like yours, we created a unified end-to-end travel and expense solution, designed on a single platform to minimise your costs and help you manage of your business travel programme.

MAXIMISE YOUR SAVINGS

Spot cost saving opportunities quickly. Our unified platform offers accurate forecasting and visibility of spend BEFORE and AFTER travel. It helps you see what your travellers are spending, meaning you can make informed decisions to set spending limits and optimise your business travel policy.

MAKING COMPLIANCE EASY

Eliminate travel and expense separation. We provide one place where all business travel and related expenses can be easily managed. Door-to-door booking via our online booking tool means you have sight of total trip activity and a smart graphical timeline to help you keep track of compliance and spending.

EXCEPTIONAL CUSTOMER SERVICE

Put your travellers at the heart of the business travel experience with intelligent caller ID and designated support at their fingertips or just a phone call away 24/7. Proactive disruption management also anticipates your travellers’ needs and gets them where they need to be with minimal fuss.

DUTY OF CARE

Tools configured to your policy help locate your travellers, to identify where they are in case of disruption in their journey. Plus, we offer support with destination-specific advice, especially in emerging regions where your travellers may need extra guidance.

INSIGHTS AND REPORTING

See a clearer picture. And act decisively.

Knowledge is power. And our analytics and reporting products deliver through robust data, insights, and benchmarking so you can clearly understand your entire travel program— including your carbon footprint.

A tool built for you and your team:

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Authorise spend requests with pre-and post-approval.

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HOTEL MONITOR

Did you know Europe is experiencing a hotel development boom?

Our latest Hotel Monitor report examines how the region is responding to traveller demands despite an uncertain global economic outlook.

ACTE WHITEPAPER

Do your travellers demand a consumer experience when using your OBT?

They aren’t alone. In this whitepaper we’ve partnered with ACTE to explore the issues, concerns, and objectives around online booking.

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TERMS OF SERVICE | PRIVACY STATEMENT

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• Company Locations

STAY CONNECTED

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Please enter your details to access the content.

• Services and Tools for Travelers
• Business Travel Management (BTM)

Offline Reservations

Travelers can make bookings online or by phone. Our experienced bilingual travel counselors make reservations in compliance with your travel policies.

Online Reservations

We provide profile management tool “CONNECT”. Travelers create and update their profiles directly by accessing this tool. The centrally managed profile will be used for both international and domestic online reservations.

Travelers can use “GetThere” for direct booking of international arrangements such as air, hotels, and rental cars 24 hours a day, 365 days a year.

Domestic Online Reservation Function "Shuccho Navi" provides access to Express Yoyaku (EX-IC Service), e5489 Corporate Service, Business Ekinet (coming soon), Japan Airlines, All Nippon Airways, Star Flyer, Skymark, AIRDO, Jalan Corporate Service, Best Reserve Yado Plaza's corporate web services. You can download the information you have reserved and arranged through Shuccho Navi in CSV format. The information includes ticket amount, date of use, origin and destination, name of the business traveler, and department to which the business traveler belongs, etc., so it is possible to grasp the results under various conditions, such as by department. (Please contact us for conditions for using each content.)

Our in-house dedicated team of experienced travel counselors will take care of any emergencies outside of business hours. With this emergency support team, we provide travel support service 24 hours a day, 365 days a year in Japanese and English.

We provide extra business travel related services such as arranging visas from Japan, application of passports (Japanese only) as well as special support for VIPs.

With TripCase, you can confirm booking data and real-time itinerary updates in your mobile terminals. Check-in will be easy with e-ticket data in the app. You can share your trip with others.

With the combination of travel data and GPS function, our travel disruption and risk management platform enables your risk management teams to proactively monitor travel plans, quickly identify and have two-way communication with travelers globally using the smart phone app.

It is not easy to arrange insurance individually for each trip. We recommend comprehensive corporate insurance to make it easy for you to manage and settle.

American Express Global Business Travel

   American Express Global Business Travel (GBT) is the world’s leading B2B travel platform and is also SAP Concur’s largest Travel Management Company (TMC) partner. GBT is committed to ensuring the success of our customers that use SAP Concur Travel around the globe. Our deployment, maintenance, navigation, and product support teams are highly trained and skilled in all facets of SAP Concur Travel, handling hundreds of implementations and thousands of support cases annually. GBT and SAP Concur have worked diligently to integrate GBT’s core technology platform with SAP Concur Travel, including our Supply MarketPlaceTM (Hotel), Global Trip RecordTM, Connect ProfileTM, Centralized Ticket Exchange database, and more. Together, our clients benefit from best-in-class traveler care, enhancements in our core platforms, as well as access to the kind of data that helps them better measure savings and address opportunities for their programs. Some of the benefits GBT customers using SAP Concur Travel receive include:    • Our Preferred ExtrasTM program that offers savings and traveler perks is fully integrated into your SAP Concur Travel site.    • SAP Concur and GBT have worked diligently to integrate our core, proprietary technology platform with SAP Concur Travel to deliver a consistently high-quality booking experience.    • The size and strength of our partnership allows GBT to be strong advocates for our clients with SAP Concur. With a direct line to the most important people within support, product development, and product strategy, we use our influence to address the issues and prioritize development to meet your needs.    • GBT has been building and configuring SAP Concur Travel sites since 2004, and we have the experience to quickly build out your site to your specific requirements.    • A proven track record in issue management means that our Program Care support team have all the tools to successfully resolve any issues that may arise from your use of Concur Travel.  

Note :  Locations designated are countries where the TMC has indicated their support of Concur Travel but do not necessarily reflect locations that are authorized for local resale. Contact the TMC partner directly to inquire about their authorized resale markets. 

Card Accounts

Business Accounts

Other Accounts and Payments

Tools and Support

Personal Cards

Business Credit Cards

Corporate Programs

Prepaid Cards

Personal Savings

Personal Checking and Loans

Business Banking

Book And Manage Travel

Travel Inspiration

Business Travel

Services and Support

Benefits and Offers

Manage Membership

Business Services

Checking & Payment Products

Funding Products

Merchant Services

The Business Platinum Card ®

Annual Fee: $695 ¤

Scroll Down to Learn More

How You Earn

5x points on flights & prepaid hotels on flights & prepaid hotels, 1.5x points on eligible purchases on eligible purchases, 1x points on other eligible purchases ‡ on other eligible purchases ‡, 5x points on flights & prepaid hotels 5x points on flights & prepaid hotels, 1.5x points on eligible purchases 1.5x points on eligible purchases, 1x points on other eligible purchases ‡ 1x points on other eligible purchases ‡, unlock over $1,000 in business & travel value annually.

Enroll in each of the below and get statement credits of up to:

$200 back semi-annually for U.S. purchases with

See Details

Shop Dell Technologies

Upgrade your tech, enhance your business. Enroll and get up to $200 in statement credits semi-annually on U.S. purchases with Dell Technologies on the Business Platinum Card through 12/31/24. That's up to $400 back. ‡

$90 back per quarter for purchases with

Build Your Team with Indeed

Build your team, grow your business. Enroll and get up to $360 in statement credits(up to $90 back per quarter) for purchases with Indeed on the Card through 12/31/24. ‡

$150 back per year for select business subscription purchases with

Adobe Creative Solutions

Get the creative solutions your business needs. Enroll and get up to $150 in statement credits for eligible annual prepaid business plan purchases of Adobe Creative Cloud for teams or Adobe Acrobat Pro for teams on the Business Platinum Card through 12/31/24. 1 ‡

1 Annual prepaid business plans automatically renew each year on your annual subscription date until cancelled.

$10 back monthly for select purchases with U.S. wireless phone service providers

Wireless Credit

Enroll and get up to $120 in statement credits per year for wireless telephone service purchases made directly with a wireless provider in the U.S. on the Business Platinum Card. That’s up to $10 back per month. ‡

$200 back per year for baggage fees and other incidentals with one qualifying airline

$200 Airline Fee Credit

Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees, such as checked bags and in-flight refreshments, are charged by the airline to your Business Platinum Card Account. 1‡

1 American Express relies on airlines to submit the correct information on airline transactions to identify incidental fee purchases. If you do not see a credit for a qualifying incidental purchase on your eligible Card after 8 weeks, simply call the number on the back of your Card. Qualifying airlines are subject to change. See terms & conditions for more details.

$199 CLEAR ® Plus Credit

$199 CLEAR® Plus Credit

CLEAR ® Plus helps get you to your gate faster by using unique facial attributes to verify you are you at 50+ airports nationwide. You can cover the cost of a CLEAR Plus Membership 1 with up to $199 in statement credits per calendar year after you pay for CLEAR Plus with your Business Platinum Card. ‡

1 Excluding any applicable taxes and fees. Subject to auto-renewal.

$400 Statement Credit

Up to $400 back (up to $200 semi-annually) on U.S. purchases with Dell Technologies through 12/31/24. Enrollment required. ‡

$360 Statement Credit

Get up to $360 back (up to $90 quarterly) for purchases with Indeed on the Card through 12/31/24. Enrollment required. ‡

$150 Statement Credit

Enroll and get up to $150 back for select auto-renewing annual business subscription purchases with Adobe on the Business Platinum ® Card through 12/31/24. ‡

$120 Statement Credit

Get up to $120 back per year for purchases with U.S. wireless telephone service providers on the Business Platinum Card. Enrollment required. ‡

$200 Statement Credit

Select one qualifying airline and receive up to $200 in credits per year for baggage fees and more. ‡

$199 Statement Credit

CLEAR ® Plus helps to get you to your gate faster. CLEAR lanes are available at select airports, stadiums, and entertainment venues nationwide and get up to $199 back per calendar year on your Membership when you use the Business Platinum Card. Learn More ‡

Featured Benefits

The Global Lounge Collection ®

The American Express Global Lounge Collection ® can provide an escape at the airport. With complimentary access to more than 1,400 airport lounges across 140 countries and counting, you have more airport lounge options than any other credit card issuer on the market ‡ 1 . 1 As of 3/2023

American Express Global Lounge Collection ® ‡

Enjoy complimentary access to over 1,400 airport lounges globally, including The Centurion ® Lounge ‡ , Delta Sky Club ® when flying Delta, Escape Lounges, Lufthansa Lounges when flying Lufthansa Group, Plaza Premium, Priority Pass ™ Select Lounges, & Additional Global Lounge Collection Partner Lounges. Lounges may have their own rules, like additional access rules and guest fees, and for Priority Pass Select, you need to enroll. To find a lounge, visit the membership section in the American Express ® App ‡ or visit americanexpress.com/findalounge .

Marriott Bonvoy ® Gold Elite Status

As a Business Platinum Card Member, you can upgrade to Marriott Bonvoy ™ Gold Elite status without meeting any stay requirements. Terms and limitations apply. ‡

Business Platinum Card Members and Additional Business Platinum Card Members may enroll (or upgrade an existing membership) directly into Marriott Bonvoy ® Gold Elite Status, bypassing the usual annual minimum night/stay requirements. Once enrollment is completed, the Card Member may take advantage of the Gold Elite benefits at hotels participating in Marriott Bonvoy and booked with a Qualifying Rate. ‡ With Gold Elite status, members enjoy: 1. 25% bonus points on eligible hotel purchases 2. A Welcome Gift of Points and Complimentary In-room Wi-Fi Access 3. Enhanced Room Upgrades at select properties (when available) 4. 2pm Late Checkout (when available)

Fine Hotels + Resorts ® Program

For every type of traveler and every type of trip, find your stay with American Express Travel. For hotels that are destinations unto themselves, there’s Fine Hotels + Resorts ® . ‡

Fine Hotels + Resorts Program ‡

When you're ready to relax and need an escape, enjoy an unforgettable experience with Fine Hotels + Resorts ® . When you book through American Express Travel, you'll receive a suite of benefits with an average total value of $550 1 in perks, like daily breakfast for two, 4pm check-out, and more. Plus, book on AmexTravel.com and you can earn 5X Membership Rewards ® points, or use Pay with Points, on prepaid stays. 1 Average value based on Fine Hotels + Resorts bookings in 2023 for stays of two nights. Benefits include daily breakfast for two, room upgrade upon arrival when available, $100 credit towards eligible charges (which vary by property), guaranteed 4PM late checkout, and noon check-in when available. Certain room categories not eligible for upgrade. Actual value will vary based on property, room rate, upgrade availability, and use of benefits.

All Benefits & Features

5x membership rewards ® points, the global lounge collection ®, $199 clear ® plus credit, fine hotels + resorts ® program ‡, fee credit for global entry or tsa precheck ®, no foreign transaction fees ¤, marriott bonvoy ® gold elite status, hilton honors ™ gold status, premium car rental privileges, business platinum travel service, trip delay insurance, trip cancellation and interruption insurance.

• Cash Flow Flexibility
• Expense Management
• Additional Services

Business Platinum Card ®

Annual fee: $695 ¤, get a decision in as little as 30 seconds.

• ♦︎ ‡†Offer & Benefit Terms
• ¤Rates & Fees