Rebook your cancelled cruise

For guests affected by Hurtigruten Expeditions cancelled sailings, we offer a flexible and risk-free rebooking policy. Please fill out the form to take advantage of this offer. When submitting the form, we acknowledge that you do not wish to travel on your current booked cruise or voyage, therefore, we will release your cabin (if booked).

Rebooking Policy for cancelled cruises

  • For all guests booked on a cancelled cruise ,  we offer free rebooking for a future Hurtigruten Expedition cruise with departures up to 31 March 2023. 
  • A changed booking will be credited as a future cruise voucher with an amount in accordance with the information in our sent cancellation letter.
  • Your future cruise voucher must be used by 31 December 2022.
  • The voucher is combinable with all other Hurtigruten Expeditions offers valid at the time of rebooking.
  • Please note: You do not need to have decided on which exact Hurtigruten Expedition cruise to rebook when sending us this initial form.
  • This offer only applies to bookings that have been cancelled by us. The decision to cancel the sailing came into effect when the official cancellation letter was sent from Hurtigruten Expeditions to you or your travel agent. This offer does not apply to guests who have already accepted our previous offer to rebook on another sailing prior to this date/time.

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Other options for affected guests.

If you would like to request other solutions instead of using our rebooking offer, please fill out this feedback form .

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Cancellation by Hurtigruten - Refund question

By Homerody , April 18, 2021 in Hurtigruten

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Cool Cruiser

TLDR version:  Hurtigruten cancelled our booking - totally anticipated - due to pandemic.  This was our 2nd cancellation, and for a host of reasons opted for a refund instead of rescheduling.

Hurtigruten.no said that they could not issue a refund back to original form of payment.  A refund had to be a wire transfer.

Has anyone had a similar situation?

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6 hours ago, Homerody said: TLDR version:  Hurtigruten cancelled our booking - totally anticipated - due to pandemic.  This was our 2nd cancellation, and for a host of reasons opted for a refund instead of rescheduling.   Hurtigruten.no said that they could not issue a refund back to original form of payment.  A refund had to be a wire transfer.   Has anyone had a similar situation?

That seems odd. Did you ask why? We had one canceled a year ago and got the refund you described. It took a while for it to happen and I did email their CEO but it did happen. But there's probably no issue with a wire transfer, is there?

2 hours ago, clo said: That seems odd. Did you ask why? We had one canceled a year ago and got the refund you described. It took a while for it to happen and I did email their CEO but it did happen. But there's probably no issue with a wire transfer, is there?

Customer service said credit card refunds are not possible and did not now when they would be.  So if I wanted a refund "in a minimum of 14 days" a wire transfer would be the only way.

Booking department was surprised but deffered to customer service.

There is nothing wrong with wires, per se.  Banks charge customer a wire fee and generally use a less favorable foreign exchange rate than credit cards.  With refund amounts in question, the fee and rate differentials are not negligible.

And then there is  giving the company my bank account info.  An unecssary step with credit card refunds since they already have card info.

17 hours ago, Homerody said: So if I wanted a refund "in a minimum of 14 days" a wire transfer would be the only way.

Does that mean you have the option to choose a refund to your credit card, but it would take longer than 14 days?

2 hours ago, karen11g said:   Does that mean you have the option to choose a refund to your credit card, but it would take longer than 14 days?

No.  The customer service dept did not know when/if  they will be processing refunds to credit cards.

So I could wait for an unkown peroid and see what happens.  Or opt for wire and get refund in "a minimum of 14 days."

I think they give you the 14 day bit to lower expectations on a quick refund.  In my case  it took 3 business days to get wire.

When Hurtigrutin cancelled our cruise, we had the choice of a bank transfer or having them send us a check.  We selected a check refund and got our money back in maybe 2 weeks.

6 hours ago, donaldsc said: When Hurtigrutin cancelled our cruise, we had the choice of a bank transfer or having them send us a check.  We selected a check refund and got our money back in maybe 2 weeks.   DON

So maybe it is cheaper and/or more efficient for accounting purposes for Hurtigruten to issue money refunds rather charge backs to credit card.

In any event, I am starting off with a blank slate and more options for the eventual rescheduling of my coastal booking.

  • 2 months later...

periodic itinerant

I had been booked on the September 25th sailing on the MS Roald Amundsen (Caribbean Sea – Hidden Highlights and Sailing Through the Panama Canal), which was canceled on July 1st. Annoyingly it was just a few days after I had made my final payment... At any rate, their cancellation email included a link to request a refund. It was a very simple form and didn't give much information about how or when the refund would be processed. I then received a generic email stating my inquiry had been received and giving me a case number and saying normal processing time for "inquiries" is 14 days.

I patiently waited until the 15th day. 🙂   I hadn't received any further communication and followed up by responding to the "inquiry" email this morning to see if they needed anything from me to process my refund. And then found a check in my mailbox this afternoon... It seems strange that they didn't communicate at all about the form of the refund, confirm my mailing address hadn't changed, let me know to expect a multi-thousand dollar check in the mail, etc.

I'm still very bummed that my trip isn't happening, since I love sailing on expedition ships and was excited to try out Hurtigruten (previously sailed with G Adventures and Quark), but at least the refund was pretty prompt.

comcox

I was booked on the 27 August MS Maud cruise out of Dover and received the cancellation notice a few weeks ago.  Like periodic itinerant I also followed the link and filled out the refund request form, but so far no further communication or payment received.  I will give it another couple of weeks before I try calling as I booked through U.K. office.

I booked directly on .no website.

I dealt with Norway office through out ship swaps, cancelations and FCV and eventual refund.

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Maud Temporarily Returns to Hurtigruten Fleet

  • March 5, 2024

Maud

Hurtigruten Group announced that the MS Maud will make a temporary return to Hurtigruten as as part of its environmental upgrade programs while HX (Hurtigruten Expeditions) adjusts fleet deployments following its most successful Antarctic season ever, according to a press release.

Previously, the ship had operated on the Norwegian coast but joined the HX fleet in 2021. The MS Maud is expected to return to HX in 2026.

  “Hurtigruten is undertaking the most significant environmental upgrade in the cruise industry. The diverse fleet capabilities of the Hurtigruten Group gives us the opportunity to temporarily move MS Maud from HX to Hurtigruten, filling the void left by the upgrade program. MS Maud will return to HX again in 2026,” said Daniel Skjeldam, CEO of Hurtigruten Group.

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Hurtigruten cancels all 2020 cruises

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Hurtigruten canceled its remaining cruises scheduled for 2020 due to the rise in COVID cases in Europe and the Americas, the company announced on Thursday, September 17. In a statement, Hurtigruten said their goal was to resume operations in January 2021.

The decision affects the company’s so-called expedition cruises (Arctic and Antarctic itineraries) while Hurtigruten's ferry shipping services (transporting passengers and goods along the Norwegian coast) continues. The latest cancellations affected only Hurtigruten's expedition fleet - the ships Fridtjof Nansen , Roald Amundsen , Spitsbergen and Fram .

Hurtigruten was the world's first cruise ship line to resume ocean cruising (in mid-June 2020), touting reduced guest capacity, strict rules on hygiene, and social distancing.

However, dozens of passengers and crew onboard a Hurtigruten ship tested positive for the virus following an Arctic voyage in July, triggering a police investigation.

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Hurtigruten cancels all expedition cruises following coronavirus outbreak.

Hurtigruten MS Roals Amundsen

Hurtigruten , the Norwegian expedition cruise line, has temporarily suspended all its expedition cruises until further notice.

Included in the list of cancellations are the line’s round Britain mini cruises, scheduled for September 2020.

The cancellations happened after 40 passengers and crew tested positive for Covid-19 on board the line’s hybrid expedition ship, MS Roald Amundsen.

Four crew members were initially confirmed positive last Friday (31 July), which led to all 158 crew members being tested for the virus.

Following the tests, 32 more crew members were confirmed positive, with the ship now currently docked in Tromsø, Norway with no guests on board.

As a result of the outbreak, Hurtigruten announced the cancellation of all sailings on MS Roald Amundsen , MS Fridtjof Nansen and MS Spitsbergen until further notice.

MS Roald Amundsen was due to sail four mini-cruises around the UK this September, but these sailings have now been cancelled.

The sailings were due to depart from Portsmouth (2 September), Liverpool (7 and 17 September) and Glasgow (12 September), each lasting six days and touring the British Isles.

Hurtigruten was one of the first cruise lines to restart its operations following the industry-wide suspension of sailings caused by the coronavirus pandemic.

Chief executive of Hurtigruten Daniel Skjeldam said: “The safety and well-being of our guests and crew is Hurtigruten’s number one priority. We are now focusing all available efforts in taking care of our guests and colleagues.

“We are working closely with the Norwegian National and Local Health Authorities for follow-up, information, further testing, and infection tracking.

“In light of the recent increase in new cases of COVID-19 globally, the only responsible choice is to suspend all expedition sailings until we are absolutely confident, we can carry out our operations in line with all requirements from the Authorities and with the even stricter requirements, we have set for ourselves.

Hurtigruten is currently in the process of reaching out to and informing guests booked on the now cancelled voyages .

The next available British Isles cruise listed on the Hurtigruten website will set sail in April 2021.

The 400 passengers from the two cruises aboard MS Roald Amundsen late last month are now required to go into quarantine.

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Hurtigruten Cruises Refund Policy: Hassle-Free Cancellations and Full Refunds Explained

Hurtigruten Cruises Refund Policy: Hassle-Free Cancellations and Full Refunds Explained

Hurtigruten Cruises is known for its exceptional service and unforgettable experiences. However, sometimes unforeseen circumstances may arise that require passengers to cancel their bookings. That’s where Hurtigruten’s refund policy comes into play, offering hassle-free cancellations and full refunds for peace of mind.

Hurtigruten understands that plans can change, and they aim to make the cancellation process as easy as possible for their customers. Whether it’s due to personal reasons or unexpected events, passengers can cancel their bookings and receive a full refund under certain conditions.

To help you better understand Hurtigruten’s refund policy, here are the most important points to know:

For a more detailed understanding of Hurtigruten Cruises’ refund policy, it is recommended to visit their official website or contact their customer service directly. It’s always a good idea to familiarize yourself with the terms and conditions of your specific booking to ensure you are aware of the cancellation and refund policies that apply.

By offering hassle-free cancellations and full refunds within certain parameters, Hurtigruten Cruises aims to provide their passengers with flexibility and peace of mind. Whether it’s a change in plans or unforeseen circumstances, knowing that you have options when it comes to cancelling your booking can make the entire process much easier.

Can I cancel my cruise for a full refund?

Hurtigruten Cruises offers a hassle-free cancellation policy that allows customers to cancel their cruise and receive a full refund. To qualify for a full refund, the cancellation must be made within a specific time frame prior to the departure date. The exact cancellation deadline may vary depending on the type of cruise and the length of the trip. It is important to note that cancellation fees may apply if the cancellation is made after the deadline. For more information on Hurtigruten Cruises’ refund policy and to understand the specific terms and conditions, please refer to their official website.

How much do you lose if you cancel a cruise?

When it comes to cancelling a cruise with Hurtigruten, you’ll be relieved to know that their refund policy is hassle-free and offers full refunds. The amount you lose if you cancel a cruise depends on the timing of your cancellation. If you cancel more than 90 days before departure, you can receive a full refund. Between 89 and 42 days before departure, you’ll receive a 50% refund. However, if you cancel less than 42 days before departure, there may be no refund available. It’s important to note that these rules may vary based on the type of cruise and its specific terms and conditions, so it’s always advisable to review the policy in detail before making any decisions. For more information, you can visit Hurtigruten’s official website at [https://www.hurtigruten.com/uk/practical-information/booking-conditions/](https://www.hurtigruten.com/uk/practical-information/booking-conditions/).

How do I cancel Hurtigruten?

Hurtigruten offers a hassle-free cancellation policy that allows passengers to cancel their bookings and receive a full refund. To cancel a Hurtigruten cruise, passengers need to contact the company directly or their travel agent. It’s important to note that cancellation fees may apply depending on the timing of the cancellation. For cancellations made more than 90 days before departure, no fees are charged. However, if the cancellation is made within the 90-day window, fees may apply. It is recommended to review Hurtigruten’s refund policy for more detailed information and to ensure a smooth cancellation process.

How long does it take to get a refund from a cruise?

Hurtigruten Cruises offers a hassle-free cancellation and refund policy to ensure customer satisfaction. When it comes to refunds for cancelled cruises, the timeline may vary depending on the circumstances. In general, Hurtigruten aims to process refunds within 14 business days from the date of cancellation. However, it is important to note that the refund process may take longer during peak seasons or due to unforeseen circumstances. It is advisable to contact Hurtigruten’s customer service for any specific queries regarding refund timelines. For more information on Hurtigruten’s refund policy, please visit their official website.

Hurtigruten cancellation policy

Hurtigruten Cruises offers a hassle-free cancellation policy with full refunds for its passengers. If you need to cancel your cruise, you can do so up to 90 days prior to departure and receive a full refund. For cancellations made within 89 to 60 days before departure, you will receive a 50% refund. However, if you cancel within 59 days or less, no refund will be provided. It’s important to note that these cancellation policies may vary depending on the type of cruise package you have booked. For more information on Hurtigruten’s cancellation policy and to review the terms and conditions, please visit their official website.

In summary, Hurtigruten Cruises offers a hassle-free cancellation and refund policy for their passengers, providing peace of mind and flexibility when planning a cruise vacation. Understanding the terms and conditions of the refund policy is essential for travelers to make informed decisions and avoid any potential disappointment.

Hurtigruten’s refund policy allows passengers to cancel their reservation and receive a full refund under certain circumstances. These circumstances include situations where the cruise is canceled by the company, changes in the itinerary that significantly impact the overall experience, or if the passenger is unable to travel due to unforeseen events such as illness or travel restrictions imposed by authorities.

To ensure transparency and clarity, Hurtigruten provides detailed information about their refund policy on their official website. Passengers are encouraged to review these terms prior to making a reservation to fully understand their rights and obligations. The company aims to make the process as straightforward as possible, minimizing any potential financial loss for their customers.

It is important to note that the refund policy may vary depending on the type of cruise package booked, and passengers are advised to check the specific terms and conditions applicable to their reservation. For instance, some promotional or discounted fares may have different cancellation and refund policies compared to standard fares.

To further enhance customer satisfaction, Hurtigruten offers a range of flexible rebooking options. In the event that a passenger needs to change their travel plans, the company allows for rebooking without any penalty fees, provided the change is made within the specified timeframe and subject to availability. This flexibility allows travelers to adjust their itineraries without incurring additional costs.

In addition to the official Hurtigruten website, there are several trusted sources where passengers can find more information about the cruise line’s refund policy. Reputable travel websites, such as Cruise Critic and CruiseCritic.com, provide comprehensive guides and reviews on Hurtigruten Cruises, including details about their cancellation and refund policies. These sources offer insights from experienced cruisers and industry experts, helping passengers make informed decisions.

To stay up to date with any changes or updates to the refund policy, passengers are advised to subscribe to Hurtigruten’s newsletter or follow their official social media accounts. These platforms often provide timely announcements and important information regarding the company’s policies and procedures.

In conclusion, Hurtigruten Cruises’ refund policy offers passengers a hassle-free experience when it comes to cancellations and full refunds. By providing clear terms and conditions, the company ensures transparency and peace of mind for travelers. The flexibility of their rebooking options further enhances customer satisfaction. To make informed decisions, passengers should review the specific terms applicable to their reservation and consult trusted sources for additional information. By understanding the refund policy, travelers can confidently plan their cruise vacation with Hurtigruten.

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Horrible Customer Service after... - The Northern Lights Hunter

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  • The Northern Lights Hunter

I just had one of the best trips ever on a hertigruten ship we went from Bergen in Norway to... read more

hurtigruten cruise cancelled

Went on the Northern Lights Hunter tour with Terje & Oda and it was amazing! They knew the best... read more

hurtigruten cruise cancelled

Horrible Customer Service after Hurtigruten cruise cancellation - avoid!

I didn't actually sail at all and this review refers to the Customer Service one should expect when Hurtigruten cancels the cruise (Bergen-Trondheim on May 30, 2016). My mother got a call from Hurtigruten less than 7 days before our trip to Norway to inform her of the cancellation. She was boarding a plane at a time and was devastated the first few days as this was supposed to be her Birthday present to me. Not only the cruise got cancelled, but the refund didn't came through until 6 days later by which point she had to borrow money from me to pay for the expenses of getting to Trondheim. As the cruise was supposed to get us from Bergen to Trondheim where the rest of our trip happened we have spent nearly £500 getting there by car with a stopover for the night. Upon return I have politely requested the compensation for these extra expenses but was told this is not the policy, despite having a compensation policy on the website listed. I'm honestly surprised that any tour agent that cancels a trip from A to B wouldn't at least provide help getting to your final destination like every other company does. I'm sure there are better companies out there to partner with. Especially when it is your birthday.

We visited Trømso with my family & friends in February , 2016. This is such a beautiful nice city near the arctic circle , which was beyond my expectations ! I think it is more beautiful in winter with surrounding mountains with ice caps & waterbodies. Then northern light chase by a bus tour was awesome experience. Everybody should experience this once in lifetime.

hurtigruten cruise cancelled

4 of us visited Norway, the 1st time in Feb 2016 for approx 3 weeks. We spent time in Oslo, Bergen & Tromso. On 5 different nights we saw The Northern Lights (NLights). Three times, we joined a guide. The 4th time, the NLights appeared while cooking dinner in the AirBnB accommodation. The 5th time was when we were waiting to board a bus, standing opposite the Tromso Airport. The NLights is definitely the most awesome of all Mother Nature moments. It takes & places me on a different level of reality. I feel a sense of peace when observing the NLights. We learned from our neighbours at the AirBnB that it can get "aggressive" sometimes & it would dance in the skies in multi-colours. All I can say is wow .. wow .. & wow to the power of awesome. I thank the clever guides for their expert knowledge & navigation.

hurtigruten cruise cancelled

Our original ship was cancelled due to it being refurbished. We had to change dates onto the ship just out from refurbishment (Kong Harald). After 3 days in port this trip was cancelled due to a motor problem and everyone was being sent home but we managed to get a cabin on the next ship. The communication of this was extremely poor and a transfer to another ship was at our instigation not Hurtigruten. We received reasonable compensation for the first change of dates but were very disappointed with the compensation for the second change as the cabin was much lower down in the ship. Now for the trip, the first few days were uneventful, the little ports don't seem to cater for tourists very well. Once we were above the Arctic Circle we started to see the Northern Lights firstly not much but then we had 2 nights which were very good. Trips are expensive but they always are on cruises. We would recommend the Arctic Cathedral, the Ice Hotel and the bus trip between ports in the Lofoten Islands. Food was really good especially if you like fish, but you only had to ask and they would supply vegetarian or non-fish options. They was an a la carte restaurant but it was mainly fish and the main restaurant was so good we didn't try it . If you are having a birthday they will make you a cake and sing to you for a very reasonable charge. We thought that the refurbished ship was very minimalistic and the the ship that we transferred to was more opulent so more like we expect from a cruise ship. One very big advantage of the ship we travelled on was that they have an Expeditions Team on board (apparently 3 out of the 11 ships have one) who gave presentations about where we were going, talks on deck about points of interest, organised walks on shore and activities on board (eg storytelling, music and folk dancing) Having had the benefit of them on this trip we wouldn't go on a ship without an Expeditions Team. Make sure you take warm clothing as it can be minus 30C

hurtigruten cruise cancelled

I was a bit sus after reading earlier Tripadvisor reviews of Hurtigruten voyages but I have no complaints. We went on the voyage from Bergen to Kirkenes and, apart from an almost complete absence of the Aurora and the general poor quality and cost of Hurtigruten`s optional tours, I have no complaints. The on board water from the tap was ok, maybe not the best in the world but certainly easily drinkable and the food was WONDERFUL. That is if you enjoy fresh seafood. If you do not like fish then you may have a problem but the non seafood dishes were also very good. I did not buy any alcohol because, although I certainly enjoy wine, it was just too expensive. The only optional excursion worth going on is the North Cape and that is only because there is really no other option if you wish to visit the most northerly point of Europe. Otherwise an excellent, if somewhat pricey, trip.

We did the 3 night Arctic Highlights cruise from Tromso to Kirkenes and back (plus 2 nights in Tromso) in March. We booked through Blue Water Holidays who were very good. There was a chartered flight with Germania from Manchester which was very efficient. It was a great adventure, the weather wasn’t good and the sea was quite rough at times - it really felt like the Arctic! Some ports we had to skip due to rough weather but we only chose to get off at one. We were really pleased we hadn’t pre-booked any trips as it didn’t seem like much fun to do stuff in a blizzard. The boat itself was great, we have done posh cruises and it stacked up well despite the fact it’s only a ferry, though the checking in procedure was poor. The staff and the food were great, despite not having a choice of menu. There was a free wine package with our booking, which helped as alcohol was very expensive. We had an Arctic Superior cabin – I think it was much the same as others but it had tea & coffee making facilities included and a free bottle of water each with meals. The bathroom was better than I’d experienced on posh ships. It wasn’t great that people walked past our porthole though! We liked that there was no entertainment on board, it was so relaxing! With such bad weather the northern lights weren’t great, but we did see them briefly. We learnt that they never look like they do in photographs with the naked eye - the camera enhances them so much. We did a trip from Tromso to see them and that was better, though still hard work in -10 oC for hours on end… So we’d recommend this trip, I don't think we'd have enjoyed much longer, just beware that the ports aren’t great and the trips aren’t really fit for the worst winter weather (save your money) but the journey itself is a blast. Would love to do it in summer, the scenery is so beautiful...

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CASH NOT CUSTOMERS COMES FIRST

Should I book with Hurtigruten? My wife and I completed our first cruise with Hurtigruten this year. 14-day package which included flights, Hotels, tours, transfers, and a 12-night cruise stopping at 13 ports. Storm Ingunn hit during our cruise and we only managed to make 5 stops when the cruise was cancelled. Cost us £4.468.00p for the package. Was a battle to get the money back from Hurtigruten for the excursions we booked which they did not provide (over £1000). We were only offered £1787.00p compensation for the 8 ports/7 days of the package (+ a tour of Oslo) which was not provided. The most shocking statement from Hurtigruten was to remind us that our cruise cancellation fell under “force majeure” (an act of God) and they are not obliged to offer any refund. So my wife and I should be grateful that this company who always (we quote) “place our guest's preferences and needs at the forefront of our decisions” was kind enough to make an offer of a refund after we lost 60% of our cruise. If your cruise is completed in full then it will probably be great, but if you think anything could go wrong on your cruise then we advise you not to book with Hurtigruten, it's cash not customers at the forefront of their decisions.

Date of experience : 23 January 2024

Great Expedition , Very Poor Pre and Post service

Really difficult to put a rating , first of our Expedition cruise was excellent , 5 stars all the way . However the pre and post service from the office is a shambles and really disappointing . Ages to answer questions if they ever do , broken promises etc .

Date of experience : 09 February 2024

After doing the coastal cruise last…

After doing the coastal cruise last year of which the onboard experience was second to none, we decided to book the Svalbard Excursion, a cruise / expedition costing £15000. Booking direct with Hurtigruten was our first mistake. Last time we booked via Hays Travel who were fantastic. The whole customer service experience is flawed & the payment system is diabolical - The payment portal link is broken, [+ parts of the website down]. This forces you to speak to an agent who then sends you a payment link. The problem according to my bank, who this morning are launching a fraud investigation after freezing my account, this link is unsolicited and directs you to a third party App which then requests full access to your bank account to withdraw the funds, but with full open access, in fact it could withdraw the total account sum. At this point, the bank declined the access preventing the payment. In this day and age it is not acceptable to behave in this way and need to ensure customer payment security is guaranteed.

Date of experience : 30 March 2024

Cruise Cancelled

We initially booked on a Black Friday deal for a total cost of around £14000 Excited for our travels we were told our cruise was cancelled due to the sheep no longer being in use in Antarctica and we’d need a refund or to rebook We rung and were offered to rebook on a nicer ship, same dates at THE SAME COST A few weeks later we were again contacted to say they couldn’t honour this price, despite offering it to us It has ended in us getting a refund (not currently received) having got our hopes up and ruining what would have been a trip of a life time Overall, I hope the company will improve its service in the future and honour prices it is offering, but currently I wouldn’t trust a word the company says as it’s left us and many other customers very disappointed

Date of experience : 27 March 2024

Hurtigruten cancelled our cruise…

Hurtigruten cancelled our cruise Rebranding has been a failure. Two customer service reps stated our flights would be reimbursed. Next they insisted we go though insurance and would reconsider paying reimbursement after denied. Update on my quest for flight reimbursement. Last I heard from Hurtigruten they wanted me to submit a claim to insurance for unused flights for a cruise they cancelled due to redeployment of ships. They indicated if denied they would reconsider their policy for reimbursement. Sounds reasonable? To all the people who said that’s what’s insurance if for, how many have filed a claim for a cancelled cruise by the company and you were seeking reimbursement for flight connected with that cancelled cruise? Next collected necessary paperwork including cancellation letter from Hurtigruten. FYI the only written communication from the company didn’t specify which cruises were cancelled - the insurance company asked that question. Next, attempt to obtain confirmation that our specific cruise was cancelled. Waiting for the next barrier to appear.

Date of experience : 05 March 2024

Broken promises

Initially our expedition was cancelled and then I rung the company for the second time after they had been caught lying to numerous customers. After the call handler spoke to their team leader I got a call back to say I was out on Fram and price matched and it was all sorted. This was about 2 weeks ago. I was about ready to alter my review below on this company after they agreed to price match but then they broke this promise after a cabin was allocated. The exact quote was ‘this request was denied by our revenue department’. This had been approved by a team leader. What a cowboy company. My dream trip might be cancelled but I won’t have to deal with this shambles anymore. They should be ashamed of themselves. Do yourselves a favour and book with a company that values their customers. Take note of how low average review is for this company… it’s for a good reason.

Spammers. I have no idea how they got hold of my email address but I am being spammed 4-5 times a week by them. I've unsubscribed and blocked them as spam but they still email using different emails.

Date of experience : 12 March 2024

Booked a 3 night tour from Tromso to Trondheim, trip did not go as planned, no planned stops as per itenary, 1 day completely stranded on a random location with nothing to do, the other day there was just non-stop sailing. Not worth it.

Date of experience : 25 January 2024

Perfect expedition to Antartica

I can't understand why there are so many bad reviews here. I am right now writing this review from a trip in Antartica! It's awesome, great internet, landings and cruising every day, this is so well organized expedition, I love it!

Date of experience : 02 February 2024

Customer satisfaction means nothing…

We are staying in a disabled room that is right near the outer door to the car deck. The boat stops every 2-4 hours through the night at the small ports and each time the door opens it makes huge noises and shaked the wall of the cabin. After 3 nights of no sleep I asked the guest services if we could be moved. I was informed the door was meant to be fixed in Bergen but wasn't. The cree and other guests were also complaining but there was nothing they could do! They mentioned that the rooms should not have been used but the boat was overbooked and they had no choice. As a paying customer this is unacceptable. Taking money, putting guests into a room the company knows is unacceptable and purposely making the trip a nightmare for your customer.

Date of experience : 19 February 2024

Hurtigruten charge a ridiculous amount…

Hurtigruten charge a ridiculous amount for excursions eg we went on a coach for 40 mins and back to Nordkapp where there is no entry charge. Cost £210 each!!!! Wine costs £60 a bottle for those you can buy for £7 in an English supermarket! Beer too! Absolute rip off!! Don’t even consider it!

Date of experience : 12 September 2023

They don't care

When things go right, the trip is lovely. When they're to blame, you're on your own. The views are beautiful, the boats are somewhat on time, when not being cancelled like ours. But the moment they have your money, you're just a number to them, especially when it comes to owed refunds. Disjointed, no communication on the back end, and it's the guest experience that suffers for it. It's like they're hoping that through ineptitude, ignoring emails, and passing you round to different email addresses, that you'll give in and stop following up for your refund. Ask for a phone number to call, or the name of their alternative dispute resolution provider and they'll ignore you for a week - then ask a question you answered months ago. They don't care. They just wat your money, then you barely exist to them.

Shambles of a company

We are still waiting for a refund of pre-booked excursions on a cruise in November (over two months ago) that did not take place because the ship was unable to land passengers. The crew and expedition team on the ship were lovely but the company they work for is dreadful.

Date of experience : 30 November 2023

2 excellent voyages with Hurtigruten

Just back from an excellent expedition around Svalbard with Hurtigruten. Well organised with a skillful Expedition Team ensuring safe shore and ice landings, and amazing kayaking in sea ice. Crew went the extra mile looking out for polarbears and northern lights (and smooth waters!) Great food, warm and comfortable cabins. Loved it, booking our next trip this weekend. Have also been on the Norweigan Coastal ferry journey, loved that too. Quite different, the ferry purpose comes first but also great excursions and fabulous food, comfortable and clean cabins.

Date of experience : 15 September 2023

Just completed Bergen- Kirkenes- Bergen…

Just completed Bergen- Kirkenes- Bergen on MS Nordnorge. Have to say it was a great experience and delivered on its promises. There was an initial problem using the web site and ended up going through a travel agent. However, this should not take away the level of service from a happy crew, the catering which was wonderful and the overall smoothness of the operation from airport to ship and back again. The scenery is majestic and should be seen. Lucky enough to see the Northern Lights. This is a working ship with, if you like, a hotel plonked on top of it. Excellent and will consider another trip at some time

Date of experience : 04 November 2023

Hurtigruten are a fantastic company

Hurtigruten are a fantastic company. We did the 12 day coastal trip, Bergen- Kirkenes- Bergen, it was the experience of a lifetime. Booking direct with Hurtigruten was very easy, their customer service is wonderful. Ship was fabulous, ģreat staff, great cabin, great food. Please note though this is not a cruise, it's a ferry with wonderful benefits. Don't book with Hurtigruten thinking you're going to get fitness classes and Vegas style entertainment, thank goodness, this trip is about the scenery, the country and it's traditions, wonderful excursions and meeting like minded people and it's brilliant.

Date of experience : 20 February 2023

Fabulous company, highly recommend

Fabulous company, I've been on 4 trips with Hurtigruten - Antarctica, Falklands and BKB. Cannot fault them at all, wonderful crew who can't do enough for you, very professional and knowledgeable expedition teams, amazing food, very clean and comfortable ships. 5 star all the way! 😊

Date of experience : 04 January 2023

Booked a ferry to leave from Ålesund to…

Booked a ferry to leave from Ålesund to Bergen at 1:20am. Booking process was a bit outdated, needing to call up separately to get our bikes on board. What was very frustrating was not being able to find the ferry port without help from some friendly locals. No signs, Google maps had the wrong location and no ticket desk etc. This was especially annoying considering the departure time. No information about where to board on the ticket, tried to call customer services and they were closed.

Date of experience : 16 August 2023

Travelled BKB round trip

Travelled BKB round trip. Nothing but praise. Super ship, super friendly crew and a wonderful experience. If you want a ‘cruise’ don’t book this! It’s a fabulous experience with no entertainment but plenty to see and do. If you want luxury this isn’t for you but it’s what makes it special.

Date of experience : 15 May 2023

Unfortunately I had to leave one star

Unfortunately I had to leave one star. They cancelled the cruise just a few days before we were due to embark due to technical issues with the ship. Fair enough but we have lost money because of it and they have refused to reimburse us. Not only that but they gave us a feeble excuse as to why they wouldn't and it took them almost two weeks to respond to me. Appalling customer service from a company who it would appear just want your money and don't care whether you are satisfied or not. If I could have given them zero stars I would have done.

Date of experience : 19 November 2023

  • Destinations

hurtigruten cruise cancelled

Greenland Cruises

Book early for 2025 /2026 sailings to Greenland and save up to 40% with the HX Price Promise*.

Greenland Expedition Cruises

Greenland will take your breath away. Surrounded by a vast network of glaciers and glittering fjords, you’ll cruise past calving icebergs in Disko Bay, hike along pristine beaches and green valleys, and see photogenic wildlife. Experience Greenland’s culture and traditions as you visit colourful settlements and join exciting activities with your Expedition Team. See our itineraries, activities and current offers.

Book early for 2025/2026 and save

Explore Greenland in 2025 /2026 on our small, well-equipped, hybrid expedition ships, where safety and sustainability come first. Sail in style and comfort so you’re relaxed, rested, and ready for adventure.

PLUS with our Price Promise, if you find the same cabin available for a lower price after you've booked, let us know and we'll give you back the difference.

Activities in Greenland

Greenland expeditions come with a great selection of activities. We take you to Greenland in the best months for outdoor adventures as the days are long and the weather is mild.

Your expert Expedition Team will help bring you closer to Greenland’s captivating wildlife and culture through lectures, guided hikes, landings, and kayaking.

Wildlife in Greenland

On our Greenland tours you can meet some of the hardiest wildlife on the planet, including – muskoxen, caribou, Arctic hares, Arctic foxes, reindeer, stoats and Arctic wolves.

Authentic activities

Explore Greenland’s fascinating coastline and islands by kayak, in the land where the kayak or ‘man boat’ was first made and used.

Cruises to Greenland

The Heart of Greenland | Disko Bay

The Heart of Greenland | Disko Bay

Departure Dates

Jun 9, 24, Jun 24, 24 + 2 more departures

Price from $15,235

MS Fridtjof Nansen

Cruising Under the Midnight Sun

Cruising Under the Midnight Sun

Departure date

Price from $16,218

The Ultimate Fjord Expedition

The Ultimate Fjord Expedition

Price from $12,147

MS Maud at the coast of Qeqertarsuaq, Greenland. Credit: Tommy Simonsen.

Save up to 40% on 2024-2025 Expeditions!

Explore the Extraordinary! Through June 30, save up to 40% on must-see destinations

Magnificent whales

See humpback whales feeding among icebergs under the warm glow of the Midnight Sun.

If there’s anywhere that’s suited to off-the-beaten-track adventures, it’s the world’s largest island, Greenland. Discover a pristine natural environment, photogenic wildlife and the unique culture of the Greenlanders on a range of included and optional activities.

hurtigruten cruise cancelled

Nuuk - Cultural History Walk

Don’t miss this opportunity to see some of the most interesting places in Nuuk, the capital of Greenland! Join a sightseeing tour of the town before you visit the National Museum, which provides a glimpse into Greenland’s interesting past.

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Boat Tour to Upernaviarsuk

Upernaviarsuk Agricultural Station Learn about agriculture in Greenland and the challenges that farmers face.

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Boat trip to the ice fjord

Ilulissat is renowned for its breathtakingly beautiful ice fjord - best experienced by boat. Get close to nature and experience the ice that leaves visitors speechless in wonder.

* Please note that these are optional activities; an additional cost may apply.

Ice Age wildlife

See mammals that have roamed the Arctic since the last Ice Age, including musk oxen and caribou as you explore Greenland.

Greenland’s wildlife

As 80% of Greenland is covered by an inhospitable ice sheet, you’ll discover most wildlife around the ice-free periphery. In the coastal waters, rich in fish, look for humpback whales and seals. Little Auks, Snowy Owls and Greenland Gyrfalcons are among the birds you’ll be on the lookout for here.

Ice-hewn landscapes

Greenland’s topography includes tundra landscapes, immense glacial valleys and a vast ice sheet second in size only to Antarctica’s.

Expedition Team Greenland

The Expedition Team will share the fascinating geology behind the glacial landforms you’ll find in Greenland in lectures or as you explore them on walks and on landings. They’ll accompany you to a kaffemik – a traditional coffee morning or - take you kayaking in the icy waters.

Expedition Ships to Greenland

Travel safely and in comfort aboard our hybrid-powered expedition ships and ships modified for better sustainability. Our smaller ice-class ships allow you to experience more remote and unspoilt polar destinations, and these are the ships you’ll travel with to Greenland.

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Purpose-built as an expedition cruise ship, MS Fram is an exceptional base camp for explorers.On board, comfort is a top priority, so after a day of exploration you can relax in a hot tub ,dine in your choice of two restaurants or at the outdoor BBQ and catch up with your fellow guests with a cocktail in hand as you watch the scenery glide past in the Explorer Lounge & Bar. In the Science Centre, at the heart of the ship, you’ll discover more about the places you sail to and listen to talks by the Expedition Team.  With key expedition features and technology, MS Fram is primed to bring you on a journey of discovery to our planet’s most alluring and unspoiled regions. 

MS Fridtjof Nansen, Antarctica. Photo: Espen Mills

The newest addition to our fleet will honor the heritage of her namesake – the Norwegian explorer, scientist, humanitarian and Nobel Peace Prize laureate Fridtjof Nansen. Known for his innovations in Arctic expeditions, Nansen led the first crossing of Greenland on cross-country skis. He is perhaps most famous for his attempt to reach the geographical North Pole during the Fram Expedition (1893-1896). Interestingly, after Nansen's Fram expedition, the ship was passed on to another great explorer who secretly planned an expedition to the South Pole - Roald Amundsen.

MS Maud, Norway. Photo: Oscar Farrera

MS Maud, previously MS Midnatsol, is named after one of the most famous polar vessels of all time, Roald Amundsen's 'Maud' from 1917. The original 'Maud' got her name from the first Queen of modern-day Norway. She also had her namesake in Hurtigruten Expedition’s 1925 flagship, DS Dronning Maud ('DS Queen Maud'). Today, MS Maud is equipped with advanced technology that makes her exceptionally well-suited for expedition cruises in Norway and the British Isles.

Kangerlussuaq-Greenland-HGR-116925-Photo_Karsten_Bidstrup.jpg

MS Spitsbergen

MS Spitsbergen is named after the crown jewel of Arctic Norway – the Svalbard archipelago and its biggest island, Spitsbergen. Hurtigruten has a long history of travelling to Spitsbergen, beginning in 1896 with the 'Sports Route'.

Helping local communities

On a Hurtigruten Expeditions cruise to Greenland you’ll be helping to improve the lives of Greenlandic children. The Hurtigruten Foundation supports the work of local charities and development projects wherever we travel.

Stories from Greenland

Exploring by kayak

Travel Guide to Greenland

Greenland is truly a world apart – it’s beautiful, with glaciers and colossal blue icebergs, green meadows, hot springs and clean air. It's unlike any landscape you're likely to have seen before.

Greenland Gyrfalcon - Photo: Andrea Klaussner

The coastal ice-free fringe of Greenland supports a range of mammals and birds living in the seas, fjords and protected areas, offering nature lovers a unique wildlife experience.

Isfjorden, Ilulissat Greenland

Greenland Sea - about

Dive in and Learn All About the Greenland Sea

How much do most people know about the Greenland Sea? Perhaps it’s obvious that because a lot of it is within the Arctic Circle it’s going to be cold and probably full of icebergs.

20230317-019-NEKO-HARBOUR-OSCAR-FARRERA-22667319-Photo Oscar Farrera 1920

Get closer to nature with our small expedition boats

Our expedition ships venture where many cruise liners can’t. But we want to go further. We want to immerse you in the raw, untamed beauty of the natural world – and that’s where our small expedition boats come in.

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Iceland & Greenland – Arctic Expedition Cruise under the Midnight Sun

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The land of fire and ice 

Your adventure begins in Reykjavík, where you’ll start your circumnavigation of remarkable Iceland. From Stykkishólmur, gateway to spectacular Snæfellsnes Peninsula, across the Arctic Circle at Grímsey Island and continuing to Heimaey, you’ll discover volcanic scenery, majestic glaciers and iconic wildlife like beluga whales and Atlantic Puffins.

Spectacular west Greenland 

Returning to Reykjavík, you’ll cross the Denmark Strait towards the picturesque west coast of Greenland. From Qaqortoq to Vaigat Sound, you’ll discover ancient cultures and traditions, breathtaking fjords and glaciers, and wildlife like musk oxen and White-tailed Eagles. You’ll also experience a UNESCO wonder and the marvellous Midnight Sun.

Cosmopolitan Reykjavík

1 June 2024

Discover Iceland's modern capital  

Your expedition cruise of Iceland and Greenland starts in Reykjavík – a vibrant city full of culture and history. Enjoy a walk around this compact city. Take a stroll down Laugavegur – the main shopping street – to the striking Hallgrímskirkja church. Or why not visit one of its many art galleries and museums. 

With so much to explore, you may want to arrive early to join one of our optional Pre-Programmes.. 

The adventure at sea starts when you board the ship. Find your cabin, meet your Expedition Team, explore the ship and enjoy a relaxed welcome dinner as we set sail towards our first stop, Stykkishólmur. 

Snæfellsnes peninsula

2 June 2024

Gateway to spectacular Snæfellsnes  

It's as though time has stood still at Stykkishólmur, the small fishing town in Breiðafjörður bay, where colourful houses stand out in contrast to distant mountains.  

Nearby, you’ll find Snæfellsnes Peninsula National Park, with the striking, ice-capped Snæfellsjökull volcano at the peninsula’s western tip. It’s nicknamed 'Little Iceland' for its array of landscapes. 

At the national park you can visit Djúpalónssandur's black sand beach and the Lóndrangar basalt cliffs. Or why not ride a snowcat to the top of the Snæfellsjökull glacier or take a guided coastal hike with a glacial cave tour. 

Beautiful Patreksfjörður

3 June 2024

Birdwatching, waterfalls and stunning beaches  

Patreksfjörður is unforgettably beautiful. Here, you’ll learn all about the fishing traditions in Europe's most westerly village. You can even enjoy a dip in the town's outdoor pool, with wonderful fjord views! 

You'll have the opportunity to explore the surrounding area on a hike through the fjords, or visit Rauðasandur beach and see seals. You can also join a tour to the Dynjandi waterfalls – six falls combined that together make the largest and most spectacular cascade in the Westfjords.  

Birdwatchers shouldn’t miss a visit to Látrabjarg, where puffins, Northern Gannets, guillemots and razorbills cling to Europe’s largest bird cliff. 

The Northwestern Region

4 June 2024

Exploring Northwest Iceland, expedition-style  

One of the best things about expedition cruising is the feeling of freedom. We plan to spend the day in Iceland’s Northwestern Region, but as conditions can vary, there's no preset plan. Rest assured, your Captain and Expedition Team will find the best opportunities for adventure.  

We may take you ashore in our small expedition boats for a hike or a beach clean-up. Or perhaps we’ll launch our kayaks. If we spot a pod of whales as we sail, we may stop to enjoy the sight. Be ready for anything! 

Don’t forget, you can also join onboard lectures, visit the Science Center, get tips from our professional photographer, or soak in a hot tub! 

Akureyri and Goðafoss

5 June 2024

See dramatic moonscapes and waterfalls  

Gaze at snowcapped peaks as we cruise along Eyjafjörður, Iceland's longest fjord. It's one of the best places in Europe to spot humpback whales, white-beaked dolphins and harbour porpoises. Look out for orcas, blue and fin whales here, too.  

Iceland’s 'Northern Capital’, Akureyri, sits at the fjord head. Here, you can enjoy the oasis of a botanical garden, and visit top-notch eateries and museums.  

 A little further afield, you can witness the picturesque Goðafoss waterfall, where turquoise waters pound against black rocks. You can also keep an eye out for Eider and Harlequin Ducks at Lake Mývatn, one of Iceland's more active volcanic areas. 

Grímsey’s puffins

6 June 2024

Cross the Arctic Circle and see Atlantic Puffins  

This remote and windswept island, home to just 60 people, is well known for its Atlantic Puffin colonies. Grímsey is steeped in folklore, including tales of the island’s first settler, Grímur. 

Grímsey is probably best known for its proximity to the Arctic Circle, which cuts across the island – the only part of Iceland where it does so. You’ll have the opportunity to step across that line, hopping over to the Arctic and back!   

Hike to the Orbis et Globus landmark, a huge concrete sphere sculpture that’s repositioned each year to fit the northward movement of the Arctic Circle. By 2050, Grímsey will lie outside the Arctic

Hike in Bakkagerði

7 June 2024

Local folklore and staggering natural beauty  

Your cruise continues to Bakkagerði, a tiny, remote settlement.  According to folklore, Bakkagerði is inhabited by a large population of local land spirits or elves, known as huldufólk, meaning 'hidden people'. Walk around town to explore this magical place.  

A popular hiking  area, here you can walk through lush, green valleys and gorgeous scenery among colourful rhyolite rocks. The coastal cliffs are home to fulmars, kittiwakes, eiders and puffins. We may also visit the Atlantic Puffin colony on Hafnarhólmi – a true gem for nature lovers and wildlife photographers.  

Heimaey's explosive past

8 June 2024

Discover the town that defied a volcano    

Heimaey is the only inhabited island in the Westman Islands, found off the south coast of Iceland. It has a fascinating history, and still bears the scars of a powerful volcanic eruption that nearly destroyed the island.  

Visit Eldheimar, a museum that features an excavated home frozen in time, and learn more about the eruption and its aftermath. Or why not take a hike to seek out puffins at Stórhöfði, where around eight million nest every summer. Don’t miss climbing Mount Eldfell – at the volcano’s summit you’ll have incredible views of the town below. 

Rest in Reykjavík

9 June 2024

Enjoy an outdoor spa experience at the Blue Lagoon  

Returning to Reykjavík, you’ll have another opportunity to explore the delights you may have missed on your first visit. In this city of art and culture, there are plenty of galleries and museums to enjoy. Or if you simply wish to relax, why not take a trip to the famous Blue Lagoon.   

Enjoy an unforgettable outdoor spa experience as you relax in the geothermally heated water that gets its iconic bright blue colour from silica and other minerals carried down from the volcanic landscape. As you soak, enjoy a drink and a chat with locals and fellow guests as you look forward to the next step on your adventure – Greenland! 

Crossing the Denmark Strait

10 June 2024 - 11 June 2024

In the wake of Vikings  

We sail to Greenland across the Denmark Strait, the route taken by Erik the Red, supposedly the first European to have settled there.  

Your Expedition Team will explain the protocols of respectfully visiting wildlife habitats and indigenous Arctic communities. In the Science Center, you can learn more about Greenland's geology, or join one of our Citizen Science projects. Then hit the gym, swim in the infinity pool, book a treatment in the wellness area or enjoy a delicious meal in one of our three onboard restaurants.

Culture and history in Qaqortoq

12 June 2024

Visit one of Greenland's most beautiful towns   

Qaqortoq has been settled since prehistoric times. The colourful houses and lush scenery of Qaqortoq provide a beautiful setting in which to discover its rich culture. 

Explore the local museum, with its rare Inuit artifacts, or enjoy the beautiful green scenery on a walk to a nearby lake. Join an optional excursion to meet friendly locals and hear their stories at a traditional kaffemik social gathering. 

Explorating Kvanefjord

13 June 2024

Discover the glacial beauty of the west coast fjords   

Experience your first sight of Greenland’s sublime west coast fjords as we reach Kvanefjord in Sermersooq, meaning 'Place of Much Ice'.  

Have your camera ready for glistening icebergs and semi-submerged glacial ice – pure white with undertones of crystalline blue. These sculpted ice blocks are some of Arctic nature’s finest creations.  

Few people venture into this remote fjord, making it even more special to spend the day exploring here. The Expedition Team will select places to venture ashore and enjoy the beautiful scenery on a nature walk, or head out in boats to scout for wildlife.  

Fascinating Maniitsoq

14 June 2024

A historic trading post in a dramatic setting  

Today our expedition cruise reaches Maniitsoq. Nicknamed the 'Venice of Greenland' for its natural canals, the surrounding mountains deliver awe-inspiring views. You might even spot pods of humpback whales from shore. 

Once a regional hub for trading reindeer hides, people have lived here for 4,000 years. Discover figurines carved from walrus ivory, traditional Greenlandic costumes and many works of art in the local museum.  

Maniitsoq has many hiking options with different viewpoints to discover. And don’t miss an opportunity to chat to the town's welcoming locals. 

Spectacular Sisimiut

15 June 2024

Enjoy a warm welcome in Arctic Greenland  

We reach spectacularly situated Sisimiut, just 25 miles north of the Arctic Circle, where you'll experience the Midnight Sun at the height of summer.  

Old traditions are alive and well here, and you can learn more about the ancient Saqqaq artifacts in the local museum. If you're looking for a special souvenir, pick up a scarf, hat or mittens made of qiviut, the inner wool of a musk ox, said to be 10 times warmer than sheep wool.  

One of the best things you'll experience is meeting the local communities in the places we explore – authentic interactions that make for fantastic memories. 

UNESCO-listed Ilulissat Icefjord

16 June 2024

Nature's artwork in UNESCO-listed icefjord  

Today we reach Disko Bay – a haven for whales and seals. The Ilulissat Icefjord, a UNESCO World Heritage Site, regularly tops the list of things to see and do in Greenland, and today you'll find out why. Enjoy breathtaking scenery as you walk to the ice fjord and the old Inuit settlement of Sermermiut.  

Marvel at giant icebergs floating past in the deep blue waters, as they take on different hues of white, grey and blue. Even amateur photographers will return to the ship with the most enviable images. Back in pretty Ilulissat, perhaps enjoy a hot drink among the colourful houses by the water.  

Go wild in Vaigat Sound

17 June 2024

Remote, untamed landscapes and bountiful nature  

Rugged Vaigat Sound is our most northerly point, and you'll feel like the first person to walk here. We're in the hands of Mother Nature today and the Expedition Team will identify the best landing sites to explore.  

If possible, we'll take the expedition boats out on shore landings, or go on optional kayaking trips between icebergs. You may visit Camp Frieda, trek across tundra and get up close to a glacier and learn how it moves.  

Have your binoculars and camera ready as wildlife sightings in Disko Bay can include orcas and bowhead whales, as well as harp, hooded, bearded and ringed seals.  

Beguiling Evighedsfjord

18 June 2024

The ethereal beauty of Evighedsfjord  

We are now heading back south. You'll enjoy an exploration day in magical yet imposing Evighedsfjord near Kangerlussuaq. We'll determine on the day what exciting adventures lie in store for you.  

The 'Fjord of Eternity' is fed by an ice cap that calves huge icebergs into its 2,300 ft  deep waters. It's surrounded by mist-cloaked mountains with beautiful white ridges, punctuated by crystal blue ice caves. 

Nature reigns here. The only settlements in this region are tiny fishing hamlets clinging to the shores. As ever, we'll be on the lookout for Arctic flora, and wildlife including whales and seabirds.  

Nuuk, Greenland's capital

19 June 2024

Experience Greenlandic culture, old and new, in Nuuk  

After several days exploring remote, idyllic icescapes, you'll cruise into Nuuk, Greenland’s colourful capital. With a population of 18,000, it has a striking mix of old and new buildings. 

Compare the old buildings – such as Hans Egede House and Nuuk Cathedral – with the ultra-modern architecture of the Parlaiment of Greenland building. 

Visit the national museum to gain fascinating insight into life here 500 years ago and see the six Qilakitsoq mummies. Or, join a long nature walk through Paradise Valley and around Mt. Lille Malene as part of an optional excursion. 

Forgotten town

20 June 2024

I vittuut's fascinating WWII history

As you wander around the abandoned ruins of this ghost town, it’s hard to believe that Ivittuut, a former mining outpost, once played a pivotal role in the course of history.  

During WWII, the US secretly stationed troops here to prevent rare cryolite – used to make aluminum alloys – falling into enemy hands. Supplies were instead shipped to the UK to manufacture aircraft, used in the Battle of Britain.  

Here, you can walk among the area's deserted buildings. Once the last Viking settlement in Greenland, these days the only inhabitants you’re likely to see are musk oxen. 

Prince Christian Sound

21 June 2024

Breathtaking panoramas and abundant wildlife   

We aim to explore the incredible waters of the 60-mile-long Prince Christian Sound today. Sharp-peaked granite mountains provide a stunning contrast to the bright white glaciers. Look out for calving icebergs and colourful houses in the village of Aappilattoq. 

Nature is abundant here. Keep an eye out for ringed and bearded seals resting on the ice, and Glaucous Gulls and Black Guillemots soaring above. You may even spot minke and humpback whales.  

If sea ice prevents us entering the sound, we'll head to craggy Cape Farewell, the southernmost point of Greenland

Reflections of Greenland

22 June 2024 - 23 June 2024

Time to rest, relax and reflect  

A fter exploring the ethereal, rugged beauty of western Greenland, we set our course back to Iceland. You'll enjoy two days at sea recapping highlights with the Expedition Team, learning more about the delicate ecology of Greenland in the Science Center, and relaxing.  

Out on deck, you might spot seabirds or whales that like to follow our ship. Our onboard photographer can share tips to capture them in action. You can even log any whales you see for our Happywhale Citizen Science project.  

This might be the time to enjoy the panoramic sauna, on-deck hot tubs or heated pool. Or why not book a treatment in our wellness area.  

Return to Reykjavík

24 June 2024

Unforgettable memories of your Grand Expedition  

Your Grand Expedition Cruise to Iceland and Greenland comes full circle as you arrive back in Iceland's stylish capital in the early morning. Your mind, and your camera, will be a kaleidoscope of unforgettable memories of your journey, from the spectacular vistas to the incredible encounters. 

If you want to discover more, why not join one of our optional Post-Programmes. 

What’s included

Expedition cruise  .

  • Expedition cruise in a cabin of your choice 
  • Breakfast, lunch and dinner including beverages (house beer and wine, sodas, and mineral water) in restaurants Aune and Fredheim 
  • À la carte restaurant Lindstrøm included for suite guests 
  • Complimentary tea and coffee 
  • Complimentary Wi-Fi on board. Be aware that we sail in remote areas with limited connection. Streaming is not supported. 
  • Complimentary reusable water bottle to use at water refill stations on board 
  • English-speaking Expedition Team who organise and accompany activities on board and ashore 
  • Range of included excursions 

Onboard Activities 

  • Experts on the Expedition Team deliver in-depth lectures on a variety of topics 
  • Use of the ship’s Science Center which has an extensive library and advanced biological and geological microscopes 
  • Citizen Science program allows guests to assist with live scientific research 
  •  Professional onboard photographer gives top tips and tricks for the best landscape and wildlife photos 
  • Use of the ship’s hot tubs, panoramic sauna, outdoor and indoor gyms, and outdoor running track  
  • Informal gatherings with the crew such as daily recaps and preparation for the day to come 

Landing Activities 

  • Escorted landings with small expedition boats  
  • Loan of boots, trekking poles, and all equipment for activities 
  • Complimentary wind and water-resistant expedition jacket 
  • Expedition Photographers help with your camera settings  

Not included in your voyage

  • International flights  
  • Travel insurance 
  • Luggage handling 
  • Optional shore excursions with our local partners 
  • Optional small-group activities with our Expedition Team   
  • Optional treatments in the wellness and spa area 
  • All planned activities are subject to weather and ice conditions 
  • Excursions and activities are subject to change  
  • Please make sure you meet all entry and boarding requirements  
  • No gratuities expected 

MS Fridtjof Nansen

MS Fridtjof Nansen is the latest addition to Hurtigruten’s fleet of custom built ships – and the next generation expedition ship. She will explore some of the most spectacular corners of the globe.

Read more about MS Fridtjof Nansen

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  • Take in a dramatic variety of scenery, from vast icescapes at the poles to deserts, jungles and mountains in between.

Between the Poles - Our Epic Global Expedition Cruise

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hurtigruten cruise cancelled

Why a major Miami cruise company has canceled over a dozen international trips for 2025

M iami-based Norwegian Cruise Line has canceled at least 14 cruises on 7 ships in 2025 as a booming industry confronts global conflict and other issues.

The cancellations include trips in May and September on Norwegian Viva, the company’s newest ship, and ones in April through June on Norwegian Sky, which frequently sails from PortMiami.

Norwegian said customers who are affected will get a full refund and a 10% discount on future sailings through Dec. 31, 2025.

In a statement, the company said that the cancellations “are a result of varied events, including the ongoing situation in the Red Sea and Israel, modified dry dock schedules for ship enhancements, a full ship charter, and lastly, to accommodate the demand for shorter close-to-home voyages to the Bahamas.”

Suspended trips include the Norwegian Jade from Feb. 20 through March 24, 2025. That ship often departs from Port Canaveral.

Norwegian remains optimistic about cruising. This week, the company ordered eight new ships, its largest ever single purchase, a milestone celebrated at Seatrade Cruise Global, a four-day annual industry conference at the Miami Beach Convention Center. They will be delivered between 2026 and 2036.

Since the terror group Hamas attacked Israel and the Gaza war started in October, cruise companies have been canceling trips to the Middle East.

Next year’s cruise cancellations affect passengers of the Norwegian Epic, Norwegian Sky, and Norwegian Viva.

A March 28 letter to passengers said: “We have been monitoring the situation in Israel, and despite our best hopes that it would de-escalate, we have made the decision to alter published itineraries that transit through and around the region.”

For Epic, the decision was made “in order to reroute her and accommodate the early start to her Caribbean cruise season.”

The Sky will be rerouted around Africa and deployed to Eastern, Western, and Southern Africa, a letter to those passengers said.

Viva is being sent to the Mediterranean, passengers were told in a letter.

Despite any security risks, major airlines including United and Delta have said they will resume flights to Israel. Next week, El Al resumes non-stop service between Fort Lauderdale-Hollywood International Airport and Tel Aviv twice a week. The Israeli airline continues to offer five flights a week from Miami International Airport.

Norwegian in its statement said the cruise company remains committed to taking its guests to “some of the most sought-out destinations around the world.” But sometimes, itineraries need to be modified to “accommodate certain circumstances.”

Other reasons for the cruise changes

But security in the Middle East isn’t the only reason for the changes.

The Norwegian Star canceled because of a “full ship charter.” That means a private organization offered to rent out the whole ship for an entire trip.

The Norwegian Spirit underwent a planned renovation in less time than anticipated, and so now wants to use that time for a longer trip. “As the renovation period will be complete prior to schedule, we now have the opportunity to enhance the originally scheduled January 21, 2025 itinerary, and offer a longer and more immersive experience,” it told guests in a letter.

Meanwhile the canceled sailings on the Norwegian Jade from Feb. 20 through March 25 is “part of a fleet redeployment to accommodate strong demand for cruises through the Panama Canal and to the Bahamas,” the company wrote in a letter to passengers.

Cruise cancellations list

Here is a full list of cruises canceled by Norwegian is listed here, provided by the company:

  • Norwegian Spirit: Jan. 21, 2025
  • Norwegian Jade: Feb. 20 through March 24, 2025
  • Norwegian Sky: April 19 through June 5, 2025
  • Norwegian Star: May 17 through June 9, 2025
  • Norwegian Viva: May 18 and 27, and Sept. 20 and 29, 2025
  • Norwegian Pearl: Oct. 15, 2025
  • Norwegian Epic: Nov. 1 and Nov. 11, 2025

©2024 Miami Herald. Visit miamiherald.com. Distributed by Tribune Content Agency, LLC.

The Norwegian Epic docked at the Port of Miami in 2010.

Norwegian cancels more than a dozen cruises on 7 ships in 2025

hurtigruten cruise cancelled

Norwegian Cruise Line canceled more than a dozen cruises on seven ships.

The sailings were scheduled to take place in 2025. The changes “are a result of varied events including the ongoing situation in the Red Sea and Israel, modified dry dock schedules for ship enhancements, a full ship charter, and lastly, to accommodate the demand for shorter close-to-home voyages to the Bahamas,” according to a spokesperson for the line.

The following itineraries were canceled:

  • Norwegian Spirit: Jan. 21, 2025
  • Norwegian Jade: Feb. 20 through and including March 24, 2025
  • Norwegian Sky: April 19 through and including June 5, 2025
  • Norwegian Star: May 17 through and including June 9, 2025
  • Norwegian Viva: May 18 and 27, and Sep. 20 and 29, 2025
  • Norwegian Pearl: Oct. 15, 2025
  • Norwegian Epic: Nov. 1 and 11, 2025

“We are committed to providing exceptional vacation experiences, both aboard our ships and by taking our guests to some of the most sought-out destinations around the world,” the spokesperson said in an emailed statement. “While we try to maintain original itineraries as much as possible, at times modifications are made to optimize the itinerary, enhance the guest experience or accommodate certain circumstances.”

Your cruise was canceled: Now what?

Guests whose cruises were impacted were given full refunds of their fare and a 10% discount in the form of a future cruise credit. The credit can be used on any of Norwegian’s published itineraries through Dec. 31, 2025.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

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Norwegian Cruise Line Cancels Over a Dozen Voyages in 2025 — What to Know

Guests impacted by the cancellations will receive a full refund and a 10% discount in the form of a Future Cruise Credit towards any sailing through Dec. 31, 2025.

hurtigruten cruise cancelled

Courtesy of Norwegian Cruise Line

Norwegian Cruise Line is canceling over a dozen cruises 2025.  The cruise line is nixing multiple voyages throughout next year, Norwegian confirmed to Travel + Leisure on Friday. "The recent 2025 itinerary cancelations are a result of varied events including the ongoing situation in the Red Sea and Israel, modified dry dock schedules for ship enhancements, a full ship charter, and lastly, to accommodate the demand for shorter close-to-home voyages to the Bahamas," a spokesperson for the cruise line told T+L.

The affected itineraries are as follows:

  • Norwegian Epic - , Feb. 20, 2025, Nov. 1, 2025, Nov. 11, 2025
  • Norwegian Jade - Mar. 4, 2025, Mar. 13, 2025, Mar. 24, 2025
  • Norwegian Pearl - Apr. 19, 2025, May 5, 2025, May 16, 2025, Oct. 15, 2025
  • Norwegian Sky - May 27, 2025, Jun. 5, 2025
  • Norwegian Spirit - Jan. 1, 2025, May 17, 2025
  • Norwegian Star - May 18, 2025, May 29, 2025, Jun. 9, 2025,
  • Norwegian Viva - May 27, 2025, Sep. 20, 2025, Sep. 29, 2025

The spokesperson also shared with T+L that guests impacted by the cancellations will receive a full refund and a 10% percent discount in the form of a Future Cruise Credit towards any sailing through Dec. 31, 2025. "In addition, we understand the inconvenience and frustration this disruption may cause affected guests, so we have shared alternative sailings similar to their original booking," the spokesperson added, encouraging impacted guests to head to contact the company at 1-800-327-7030 for more information.  

In February 2024, NCL also announced it would no longer dock in Venice, Italy, due to restrictions of the waterways.  “While we have made every effort possible to maintain these calls to Venice, the tender operation and overall experience this provides our guests has fallen short of the standard we aim to deliver,” a spokesperson from NCL told T+L at the time.  Despite the cancellations, the cruise industry continues to rebound since COVID-19 closures. The industry is expected to grow to 130 million global passengers in 2026, which is up from 73 million global passengers in 2022, according to a 2023 report from the Cruise Lines International Association. 

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  7. Coastal Express

    For check payments, please advise us if sending a payment by check so that your booking is not cancelled while waiting payment. Please make checks payable to Hurtigruten, Inc. and notate your booking number in the memo line. Checks can be mailed to, P.O. Box 103484, Pasadena, CA, 91189-3484, USA.

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  11. Cruise canceled

    Next collected necessary paperwork including cancellation letter from Hurtigruten. FYI the only written communication from the company didn't specify which cruises were cancelled - the insurance company asked that question. Next, attempt to obtain confirmation that our specific cruise was cancelled. Waiting for the next barrier to appear.

  12. BWC Free Rebooking

    Fill the form bellow to submit your rebooking request. This offer is applicable to all new Expedition Cruise or Norwegian Coastal Voyage bookings made by 30 April 2021 for departure dates in 2021. Guests taking advantage of this offer can rebook to any Expedition Cruise or Norwegian Coastal Voyage with departure before 31 December 2022.

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