eco tours bank customer care number

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Ecobank Customer Care & Contact Details

• by Onyekachi U.
• Last Updated - July 15, 2023

Contacting Ecobank customer care agents is the best way to report any problem you’re facing with any of their banking platforms. This post will provide the necessary information you’ll be needing if you want to contact their customer care agents.

Since the adoption of many technological platforms in the Nigerian banking industry, you no longer have to stand in very long queues just to withdraw cash, send cash, or even lay complaints to the customer care agents at the bank.

These days, these banking tasks have been made easier for bank customers like you and me. You can do almost all your banking transactions from the comfort of your home on your internet-enabled smartphone or PC.

The Ecobank care customer care agents are very easy to reach and also very quick to respond to your query. You can reach them with various platforms like phone calls, emails, live chat, and social media networks.

These customer care platforms can also be used at any time of the day if you ever encounter any challenges when performing normal day-to-day banking activities either at the banking hall or on your smartphone.

Ecobank is one of the leading banks in Nigeria and one will normally expect their customer care service to be top-notch, and their customer care agents are living up to this expectation by its customers and various other bank users in the country.

What Can The Ecobank Customer Care Agents Do For You?

Below are some of the normal day-to-day problems which we encounter while performing transactions with Ecobank platforms and can be fixed by the customer care agents.

• Getting Information about various Ecobank products and services.
• Ecobank account balance inquiry
• Reporting various ATM card transaction issues
• Request for the immediate blocking of an ATM card in case it got lost or stolen
• Resetting the password of your bank account
• Request for the re-issue of your ATM card pin
• Request for the re-activation of your dormant account(if any)
• Request for a checkbook from an Ecobank branch near you
• Request for statement of your Ecobank account
• Lay complains about any banking services offered by Ecobank
• Daily calls to POS merchants to check on machine status and reasons for low usage (issues escalated to E-Banking for follow-up).

Important Notice: No Customer Care agent working for EcoBank will/should ask you for your highly sensitive personal data like ATM Card PIN, CCV number, ATM Card Number, BVN number, or Mobile Banking App password/PIN.

Do not give these details to anybody if asked as it is completely unnecessary. BEWARE OF SCAMMERS AND FOLLOW ONLY THE CONTACT DETAILS GIVEN IN THIS POST.

Ecobank Customer Care Agents Details(Phone Number, Emails & More)

Below are the best ways to contact customer care agents for Ecobank in Nigeria. This includes Ecobank customer care toll-free Nigeria, Ecobank WhatsApp numbers, email addresses, phone numbers, and more.

Ecobank Customer Care Phone Number(s)

Below are the phone numbers which can be used to reach the customer care agents at Ecobank. You can either place a call to them or send a message on WhatsApp.

• +234(0) 7005000000
• +234(0) 8003262265
• +234(0) 8087603717 (Best for WhatsApp)

Other Ways To Contact EcoBank Customer Care Agents

While phone calls are the best ways to contact the customer care agents of any organization because of swifter response, Ecobank still offers more ways to contact their customer care agents if you currently don’t have enough money for long talks on the phone.

Some other ways you can use to contact these customer care agents are with their email address(es), live chat option, social media handles, and physical addresses near you.

Below are some other ways to contact these agents.

• Email – [email protected] .
• FaceBook – @EcoBankGroup
• Twitter – @GroupEcoBank
• LiveChat – Ecobank Live Chat Link . This is the fastest option I recommend when contacting them. Remember, do not share any sensitive bank details with any of these agents.
• Head Office Address – Plot 21, Ahmadu Bello Way, Victoria Island, Lagos. You can also visit any bank branch near you.
• Official Website – EcoBank.com

These contact details of Ecobank customer care agents are very useful for those who save money and perform day-to-day banking transactions with Ecobank. It is very important because these are the only people who can help you correct any transaction issues you might be facing.

We recommend you save the phone/WhatsApp numbers as this is the fastest way of reaching these agents in time of need.

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Founded in 1985, Ecobank has grown to a network of over 1,000 branches, employing over 10,000 people, with offices in 32 countries including Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, the Republic of Congo, the Democratic Republic of Congo, Côte d’Ivoire, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Liberia, Mali, Malawi, Niger, Nigeria, Rwanda, Sao Tome, Senegal, Sierra Leone, Togo, Uganda, Zambia and Zimbabwe. The bank also maintains a banking subsidiary in Paris and representative offices in Johannesburg, Dubai and London.

The bank began operations in 1986 and has evolved since then to become a universal bank, providing wholesale, retail, corporate, investment and transaction banking services to its customers in the Nigerian market.

Primarily, Ecobank is divided into three major divisions in terms of operations:

• Retail Banking
• Wholesale Banking and
• Treasury & Financial Institutions

The bank also provides capital markets and investment banking services. In 2011, Ecobank Nigeria acquired 100% of the shareholding in Oceanic Bank, creating the expanded Ecobank Nigeria Plc.

If you have enquiries concerning Ecobank or about their products and services, you can contact the Ecobank customer care number or use the Ecobank customer care live chat.

The Ecobank customer care number line is available to its customers 24/7 and they have competent agents ready to solve all customer complaints. There is also the bank’s live chat platform which is also available 24/7

You can resolve most of your customer-related issues on this platform. We have provided you with a list of issues that can be resolved either on the Ecobank customer care number and live chat platforms

• Account balance enquiry
• Account reactivation
• All complaints with reference to the bank’s products and services.
• ATM card block request
• Card PIN re-issue request
• Card transaction issues
• Cheque book request
• Dormant account reactivation
• General Account issues
• Information on Ecobank products and services.
• Online banking enquiries
• Online banking password reset
• Statement of account request
• Stop cheque instruction
• Escalate issues that were unsolved on first contact to the relevant units.
• Daily calls to PoS merchants to review machine status and reasons for low usage (issues escalated to E-Banking for follow-up).

You can reach Ecobank Customer Care Number Lines by dialling any of these numbers+2347005000000, +2348003262265; you can also chat with them on WhatsApp by adding up this number +234808760 3717.

If you prefer to use online platform and you think the customer care lines are not economical since they aren’t toll-free, you can reach out to the bank by using their social media platforms or via email.

If you are on Twitter, you can direct all complaints to their Twitter handle @groupecobank. And if you want to use Facebook, you can drop your comments or message to Ecobank Page.

For email complaints, send all enquiries to engcontactcentre@ecobank.

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Ecobank Customer Care Number and Contact Details

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Ecobank Kenya Branches, Codes and Contacts

With operations in 36 count and more than 1,300 branches, Ecobank is known famous for its branch networks that are among the biggest in the continent. Just like other established financial institutions, you can enjoy convenient banking online, on your cellular phone, and at ATMs across the country. The bank offers support and friendly advice for their clients’ daily banking in their branches.

All Ecobank branches across the country and the continent at large are designed to meet their customers’ banking needs conveniently. Each of their branch interiors is tailored to highlight their efficiency in serving their customers clearly. Here are some of the key features that have been established to boost customer experience:

• Classic customers – Clients in this category enjoy an accessible, inclusive and welcoming teller experience.
• Advantage customers – Here, you have access to touchscreen spaces that offer additional support.
• Premier customers – If you fall into this category, you can be sure of special lounges anywhere possible.

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Direct bank spaces such as internet access points and ATM galleries which favor faster and efficient electronic banking.

READ ALSO : Cooperative Bank of Kenya Loans 2017-2018

Furthermore, most of Ecobank Kenya branches currently offer services from financial advisors and planners who help you come up with reliable investment solutions. To make themselves more accessible to communities, the company additionally offers an array of banking access points via their approved agents.

Ecobank Kenya branches

In November 2016, Ecobank embarked on a digital plan that would involve shutting down nine branches in six months. The bank, which has operated in Kenya since 2008, stated that it had identified the available trends in growth in the industry of financial services. The trends, according to the bank, had influenced this new strategy.

This move would later leave this Togo-based financial institution with only about 15 branches. According to the lender, digital platforms such as mobile and online was over a hundred times more than in the physical branches. Additionally, the downscaling was aimed at cutting operational costs in a period where bank margins had been slashed as a result of the capping of loan interest rates.

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Eco bank branches in Nairobi Kenya are listed below:

• Ecobank Industrial Area (020 2028830) - Ecobank Brach Building, located along Dar-es-salaam Road
• Ecobank Chambers (020 2213800) – Ecobank Chambers, Tom Mboya Street
• Ecobank Upper Hill Branch (020 2883000) – Shelter-Afrique Hse., along Mamlaka Road
• Ecobank Plaza 2000 (020 2883146) – Plaza 2000, along Mombasa Road
• Ecobank Westminister (020 2028830) – Westminster House, Kenyatta Avenue
• Ecobank Towers (020 2883000) – Ecobank Towers, Muindi Mbingu Street
• Ecobank Valley Arcade (020 2883000) – Valley Arcade Shopping Centre, Gitanga Road
• Ecobank Karen (020 2883000) – Karen Office Park, along Langata Road

Apart from these branches, Ecobank has several ATMs around Nairobi. Therefore, you can be confident of accessing your cash from any point in the capital. Here are the Ecobank Kenya branch codes.

• ECOBANK TOWERS, HEAD OFFICE 43000
• MOI AVENUE NAIROBI 43001
• AKIBA HSE MOMBASA 43002
• PLAZA 2000, 43003
• KISII, 43009
• KITALE, 43010
• KARATINA, 43012
• WESTLANDS, 43013
• UNITED MALL, 43014
• NAKURU, 43015
• JOMO KENYATTA AVENUE, 43016
• NYERI, 43017

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Eco Bank Kenya Head Office

Earlier last year, Ecobank Kenya managed to relocate the operations of its head office to Westlands. This was four months after the company put to sale its Ecobank Towers, located within the Central Business District of Nairobi. According to the lender, the sale of this multibillion-shilling property was aimed at enabling the company to focus on its primary business.

Ecobank Kenya contacts

For any inquiries, complaints or feedback, and card support (debit or credit), you can get in touch with the support team via:

Phones : +254 20 288 3000, +254 71 909 8000, +254 20 496 8000

Toll-free landline number : 0800 221 221 8 (free every landline)

Email : [email protected]

P.O. Box 49584-0100 Nairobi, Kenya

Source: TUKO.co.ke

Nixon Aswani (SEO author) Nixon Aswani is a science graduate with a degree in Horticulture from Egerton University and over 9 years of experience in content creation. A versatile content strategist, he has worked at Tuko.co.ke, and on Upwork as a freelance writer from 2017 and 2014 respectively, and joined Briefly.co.za in 2018. Follow Nixon on Twitter @NickAswani, and contact him via email at [email protected].

How to Check EcoBank Account Number — Self Service

All you need to know about how to check Ecobank account number.  Do you need to send your EcoBank account number to someone for fund transfer but are not sure if you accurately remember all the 10 digits? In this write-up, we will examine different ways through which you can retrieve your EcoBank account number without the need to visit the bank. We will discuss how to check your account number with just your handset, without the need for internet connection. Also, we will look at how you can retrieve your EcoBank account number using EcoBank mobile app, the bank’s social media pages and its internet banking platform. But before we move on to the nitty-gritty of this article, it is apposite to discuss the history of this financial service provider briefly.

Table of Contents

Brief History of EcoBank

Established in 1985, EcoBank is officially known as EcoBank Transnational Inc. While the financial institution has its headquarters in Lome, Togo, it maintains more than 1400 branches in over 30 countries in Africa. Some of these countries are Nigeria, Malawi, the Gambia, Ghana, South Africa, Mali, Mozambique, Tanzania, and a host of others. EcoBank’s Chairman is Emmanuel Ikazoboh and its Group CEO is Ade Ayeyemi.

How to Check EcoBank Account Number with SMS

Of all the ways we will discuss here for retrieving your EcoBank account number, this is the easiest and the most straightforward. To use this method, you need no internet connection. All that is required is your handset, coupled with the phone number that you opened your bank account with.

The next step is this: Send Nuban to 08063262265 or 0806ECOBANK .

When the message has been delivered, within few seconds, you will get a reply that will contain your EcoBank account number. This method works will all network providers in this country, including Glo, 9mobile, MTN and Airtel; and no SMS charges are incurred.

How to Check EcoBank Account Number via the Mobile App

EcoBank Mobile lets you carry out banking operations with ease using your mobile device. On the mobile software, you can enjoy banking services such as balance enquiry, fund transfer, cheque confirmation, bill payment, airtime top-up, branch/ATM locator, among others. Android users can get the app from Google Play Store here , while iOS users can download and install it from iTunes here . EcoBank Mobile is available 24/7, all year long.

How to Check EcoBank Account Number via Internet Banking

To use this channel to retrieve your EcoBank account number, the internet banking platform is not required per se. What you will employ is the “ Live Chat ” function on the iBank platform of EcoBank. Once you visit the page for the Live Chat, you will be asked to supply the chat subject (which could be Account Number Enquiry ), your name, phone number and country. Immediately these details are given, you will get a reply containing your 10-digit NUBAN.

How to Check EcoBank Account Number via Social Media

EcoBank maintain social media pages on Facebook as well as Twitter . To retrieve your account number via this means, login to your account on any of the sites. Then make a post on the Ecobank Group page, stating your enquiry. The social media personnel will attend to your request. They may ask you to provide details about you, such as your full name, phone number, residential address, the EcoBank branch in which you opened your account, etc. You should supply the same information you gave while opening your bank account. Once that is done, you will be sent your Ecobank account number on the page in a jiffy.

These are the most straightforward ways to retrieve your EcoBank account number if you have forgotten all the 10 digits or cannot remember a couple of the digits correctly. You can also retrieve your account number with the bank on any ATM in any part of Nigeria.

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Hello Mr/Mrs Am ally this form just to be a membership of the bank thanks. other comment I will make letter

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How can I retrieve my account number??

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Hello dear, Am requesting to update my email adress for online banking: [email protected] Name: Serunjoji Partric Bank Name: Ecobank Uganda Account Number: 7100060881 Swift Code: ECOCUGKA Bank Address: Plot 4 Parliament Avenue

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Ecobank: USSD Codes, mobile banking, contacts & more

• Updated March 23, 2024
• Read Time 6 mins

Established in 1985, Ecobank is one of the largest financial service providers in Africa. It expanded to Nigeria in 1989, providing wholesale and retail banking services to all classes of citizens. In this article, we’ve outlined everything you need to know about Ecobank Nigeria.

This includes Ecobank Nigeria USSD code, history of Ecobank, Ecobank internet banking, Ecobank mobile app download, Ecobank Nigeria customer care, Ecobank Nigeria head office, Ecobank Nigeria loans, and many more.

Table of Contents

An overview of Ecobank Nigeria

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Ecobank was established as a bank holding company in 1985. Today, the Pan-African Bank has more than 1,000 branches, over 10,000 employees, and offices in 33 countries. Ecobank also has a banking subsidiary in Paris and representative offices in Johannesburg, Dubai, and London.

Ecobank Nigeria is a subsidiary of Ecobank Transnational Incorporated (ETI). With banking operations starting in 1989, Ecobank Nigeria provides wholesale, retail, corporate, investment, and transaction banking services to customers in the Nigerian market.

Ecobank internet banking

With Internet Banking, Ecobank customers can access their bank accounts and perform all banking operations online, at their own convenience.

It’s fast and easy to register for Ecobank internet banking . Kindly visit the Ecobank internet banking portal and provide your debit card details.

Kindly visit this webpage to log in to the Ecobank internet banking portal . 

Ecobank Mobile provides various solutions for mobile and digital devices that are fast, safe and easy to use. The Ecobank Mobile App allows users to transfer money, make payments and request statements directly from their bank account.

The Ecobank USSD code is *326# . You can access this code from any network. Note that you can only use the phone number linked with your Ecobank account.

You can control your account, see your account balance, perform transactions and many other things using the Ecobank USSD code.

Ecobank Mobile App is one of the top 10 banking apps in Nigeria . It makes it possible for users to manage their accounts, send money, make payments and get help from any of the 33 African countries where Ecobank is present.

You can download and install Ecobank Mobile App from the Google Play Store . It has a size of 75 MB and over 5 million downloads. It currently has a review rating of 3.4 from over 39,000 users.

If you’re using an iPhone device, you can download and install Ecobank Mobile App from the Apple App Store . 

Ecobank Nigeria customer care

For questions and complaints, you can always contact Ecobank Nigeria. They have customer support staff that will attend to you.

• 07005000000
• + 23412701323
• +2347080653700
• Premier Number: 07007736437
• Advantage Number: 070023268243

[email protected]

Alternatively, you can have a live chat with Ecobank Nigeria’s customer support agents. Open this link on a web browser, scroll to mid-page and click on Live Chat. 

Ecobank Nigeria has a head office where they manage the banking services they offer. You can also visit the office if you have any complaints. It is located at CCP5+3MV, Ahmadu Bello Way, Victoria Island 106104, Lagos, Nigeria .

Ecobank financial products and services

Here are products and services offered by Ecobank:

Ecobank offers cards for quick, easy and safe transactions. Customers can request credit, debit and prepaid cards.

Ecobank is a partner with many African insurance companies, and they claim to offer interested customers the best insurance services in their region.

This includes life insurance, educational insurance, retirement, and funeral, etc.

Ecobank offers customers the opportunity to invest in funds that have been only available to large companies.

This includes the Ecobank Fixed Income Fund, Ecobank Money Market Fund, Ecobank Securities Trading Platform, and Collective Investment Schemes.

This banking service is for Nigerians that are planning for the Hajj pilgrimage. Ecobank claims to understand the costs involved and can help customers prepare for the journey.

Ecobank Nigeria also provides microfinance banking services to customers that need them. This includes:

• Micro savings
• Micro-loans
• Bills payments
• Transfers and remittances
• Mobile Banking
• Advisory services, etc

Ecobank loans

Here are the types of loans offered by Ecobank:

The Ecobank Personal Loan is suitable for most of your financial needs. It also offers customers flexible repayment plans and the option to access additional funds after repayment.

You can use the loan calculator to estimate.

Auto loans or Asset Acquisition can help customers to buy a new vehicle or offer up to 90% of the cost of the asset.

For customers that find themselves in unexpected financial need, Ecobank Nigeria can help. Advance Facility allows users to get fast access to up to 50% of their net monthly salary.

For Ecobank customers that are buying, renovating or refinancing their home, a Mortgage Loan can help them to finance it.

Travel Loan offers Ecobank users a simpler way to manage their vacation expenses, and includes discounts on ticket prices and hotel accommodation.

This is a 30-day overdraft facility, offering employees of approved organizations access to up to 40% of their net monthly salary.

This loan product is for customers that have deposits or investments with Ecobank. Cash Backed Loan is a pre-approved, low-interest loan that can help existing customers access their cash without liquidating their savings.

It’s very simple. Kindly visit the Ecobank Nigeria loan page to see all loan products and the application process. Alternatively, you can contact Ecobank customer care or visit a physical branch.

On the website, there is a form to fill to process loan application.

The Ecobank Nigeria website is ecobank.com

A SWIFT code is a set of 8 or 11 digits that represents a bank branch. You’ll need to use one when sending money internationally.

Is the Ecobank Nigeria SWIFT code the same for all branches?

Some commercial banks use the same SWIFT code for all their branches while others designate a unique SWIFT code for each branch.

If you’re not sure of which code to use, you can always use Ecobank Nigeria’s head office SWIFT code to send money. It had been provided below.

If you are trying to locate an Ecobank branch in any part of Nigeria, we have you covered. Visit the Ecobank branch locator to find the office address, email address and phone number of all branches.

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How to Check Ecobank Account Number on Phone with USSD Code & SMS

One of the quick ways to check the Ecobank account number is through the USSD code. This is without going to the bank but using your mobile phone. So how can you use this method?

To check the Ecobank account number on your phone, use *326*0#. Dial this USSD code to view your account number without an ATM debit card but a PIN. And also receive your Ecobank account details as an SMS on your phone. 

Therefore, find out in this post available options for checking Ecobank account numbers, requirements, and related topics. 

Ecobank Account Number  

An Ecobank account is a 10-digit unique NUBAN number given to each customer after opening a bank account. Your account number is like your phone number meaning nobody has the same number. Eco bank account number can start with 12 or other digits followed by the rest 9 digits. 

Ideally, you can find your Ecobank account number in your bank statement (e.g. email), mobile app, internet banking and cheques. However, if you cannot remember your account number or lost it where you wrote it, dial the USSD code to retrieve it. 

Read: How to Check Ecobank Account Balance

How to Check Ecobank Account Balance using USSD Code  

One quick way to find the Ecobank account number is by dialling the USSD code on the phone and following the instructions. 

Follow these steps to check Ecobank account number using the USSD code : 

• Dial *326*0#  on your phone. 
• Enter your 4-digit PIN . 
• Lastly, receive your account number details. 

Note that as a first-timer, you must activate the Ecobank USSD code and create your unique PIN to view your account number. 

The code only works on a phone number linked to your Ecobank account. Therefore, you can dial the USSD code to check your Ecobank account number on Airtel, Glo, Mtn or 9 mobile networks in Nigeria. 

Indeed, using this Eco bank code *326*0# to check your account number is the best option if you want to retrieve it without using online banking , mobile app or going to a bank . 

How to Check Eco Bank Account Number via SMS  

A simple way to check your Ecobank account number via SMS is by dialling *326*0# . When you dial this USSD code, Ecobank will also send it as an SMS to your mobile phone.

This way, no need to type in a special message and send it to a dedicated number like the First Bank account number SMS code .  

Therefore, if you want to check your Eco bank account number via SMS , dial *326*0#, follow the instructions and you will receive the details as a message to your phone. 

How to Check Eco bank Account Number without PIN  

Without the USSD PIN, you can check your Ecobank account number online or visit any Ecobank branch near you.

You can find the Ecobank account number online on the mobile app, email alert and e-statement.

Also, you can know your account number without a PIN by visiting any Ecobank branch near you. A customer care representative will assist you in retrieving this information.  

Apart from these methods, you need a PIN to check the Ecobank account number when using *326# .

A PIN exists to secure your bank account by preventing someone from authorising a transaction without having the secret codes. This is the reason Eco Bank will prompt you to create a PIN when activating the USSD code, mobile app, and Internet banking. 

Can you use BVN to Get your Eco bank Account Number?  

You do not need to use BVN to check your Ecobank account number. Ecobank would not ask for it. Entering your BVN cannot retrieve your Eco bank account number or other bank account numbers linked to it. 

So, instead of BVN, you use your PIN or ATM card details to check your Eco bank account number with a USSD code, mobile app, or customer care. 

However, if the reason to use BVN to check your Ecobank account number is that you have no ATM card (or lost) or PIN, visit any Eco bank branch. Go to the customer care unit and a representative will assist you to get your Ecobank account number. 

Can you Retrieve Eco bank Account Number without ATM Debit Card?  

If you have activated the USSD code, you can check your Ecobank bank account number without an ATM card. After dialling *326*0#, you will enter your PIN, not your ATM card details. An ATM debit card is only useful to activate the USSD banking code for the first time. 

Also, you can check your Ecobank account number without an ATM card online through the mobile app. That is if you have registered the app. 

How to Check Account Number through Ecobank Customer Care  

Another way to check your account number is by contacting Ecobank customer care online or offline. Or do you think something is wrong with the Eco bank USSD code? 

Here are the Ecobank bank customer care channels to check account number: 

• Ecobank Customer Care Number : +234 (0) 700 500 0000, +234 (0) 708 065 3700 or +234 (0) 1 270 1323. 
• Facebook : EcobankNigeria
• Twitter : @ecobank_nigeria
• Ecobank Bank WhatsApp Number : +234 808 760 3717. 
• Email : [email protected]
• Ecobank Physical bank : Visit the customer care unit. 

You could easily contact Ecobank online, such as on social media, if it is not convenient to visit the physical bank branch.

Check: How to Contact Ecobank Customer Care

Conclusion  

In summary, you can quickly check your Ecobank bank account number by dialling *326*0# on your mobile phone and receiving it as an SMS. Some useful online methods include the mobile app and customer care channels. 

However, if nothing works to recover your Eco bank account number, then visit any Eco bank branch to check your account details without an ATM card or a PIN. 

I hope you find this information helpful. 

Therefore, try it and let me know your experience by leaving a message in the comment section below. 

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Ecobank Group recognizes the importance of privacy and security of our customers' personal information. We value the trust you place in us to protect your personal information and respect your right to privacy. While new technologies have dramatically changed the way information is gathered, used, and stored, preserving customer trust and the privacy of personal information at Ecobank remains a core objective. We believe it is important to make clear to our customers how information is being collected, used, and shared at Ecobank, the benefits such use provides, and the protections put in place against unauthorized access and use. We respect your privacy and the confidentiality of your personal information, and we appreciate the opportunity to do business with you.

We will only collect, transfer, process and store your personal information with your express permission unless legally required to do so and will only use such information for the lawful purpose for which it is required.

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• We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express consent to do so, or unless we are permitted to do so by law.

2.1 We may collect information from you when you register on our chatbot. We may collect your name, e‐mail address, phone number, and date of birth, gender, residential address, ID number, device ID, and device location. When onboarding on our Xpress Account service, we may also collect information about you from your profile on Facebook.

2.2 We may collect information identifiers and information such as IP address, browser version, operating system, and software data. When we collect information about you from your profile on Facebook, the privacy notice between you and Facebook shall apply.

We collect and use your personal data; (i) to comply with various legal and regulatory obligations, including prevention of corruption, fraud, money laundering, trade sanctions or the financing of terrorism, banking and financial regulations, or to reply to an official requests from public or judicial authority, (ii) to perform a contract with you or to take steps prior to entering into a contract with you, and/or (iii) to respect your choice if you have consented to the processing beforehand.

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We use your data we have collected to authenticate you and authorize access to our banking services on the chatbot.

4.2 Communication

We may contact you through email, short message services (SMS), phone call, and other ways through our services, including text messages and push notifications. We will send you messages about the availability of our services, security, or other service-related issues. We also send messages about how to use the services and network updates.

4.3 Advertising and Marketing

We serve you tailored advertisements through our apps, other channels, and media of our services. We target advertisements in our Apps and through other channels and media to customers of our services through a variety of ad networks and exchanges, using data from advertising technologies and information from advertising partners, publishers, and data aggregators. We use data and content about our customers for invitations, promotions, and communications solely for promoting our services.

4.4 Customer Support

We use the data needed to investigate, respond to and resolve complaints and Service issues. We may also use your data for security purposes or to investigate possible fraud or other violations of our terms and conditions or this Privacy Policy and/or attempts to harm our customers.

Ensuring the security of our systems and safeguarding our users' information is of utmost importance to Ecobank. It is fundamental to upholding the integrity of our brand and providing our customers with a secure and trustworthy experience across all our platforms, including our websites, apps, advertising services, products, and technologies. Our commitment to protecting user data is integral to maintaining the trust our customers place in us:

5.1 Ecobank has technical, administrative and physical safeguards in place to help protect against unauthorized access, use or disclosure of customer information we collect or store.

5.2 We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

5.3 We offer the use of a secure transmission, processing and storage services using standardized security safeguards. We protect information exchanges between Facebook Messenger and our backend during the use of the chatbot using industry standard encryption techniques.

5.4 Your personal information may be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Information such as PINs and passwords are not accessible to such authorized personnel.

When you use or interact with our services, you consent to the data processing, sharing, transferring and uses of your information as outlined in this Privacy Policy. Ecobank Group shall endeavor to comply with all applicable data protection and privacy regulations including EU General Data Protection Regulations (GDPR) and EU e-Privacy Directive.

6.1 To provide you with our services, your personal information may be transferred to countries other than your own to process and store data in accordance with our Privacy Policy and to provide you with products and services. We may transfer your data to affiliates or partners, including for outsourced data processing undertaken on Ecobank’s behalf. The primary data processor for Ecobank Group is a technology services company known as eProcess International S. A., a member of the Ecobank Group.

6.2 We share information concerning your transactions and experience within the Ecobank Group (the bank), which includes our technology subsidiary. This sharing of information is intended only to facilitate the servicing of our customers’ accounts and to offer financial products and services we believe would be beneficial to our customers.

6.3 Under all sharing arrangements, Ecobank requires its service providers and partners to keep such information under strict privacy regulations and prohibits them from disclosing such information to anyone for any other purpose.

6.4 We do not, and will not, share customer information with non-financial companies for the purpose of allowing them to market their products and services to our customers. We do not disclose any non-public personal information about our customers to any other third parties, except as permitted or required by law.

6.5 By using our products and services you consent to us transferring your information to countries outside your local jurisdiction, if necessary, for Ecobank’s legitimate business purposes as defined in our Privacy Policy. We are committed to ensuring your information is protected and apply security safeguards in accordance with applicable law.

We will retain your personal data for the periods allowed and/or required under applicable laws and regulations, and for the time you use our Banking services, and/or remain Our customer.

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You can access your personal data from our services when you follow our procedures on data subject requests. You can always modify or update your personal data using the applicable menus in the app.

When you wish to deactivate yourself from this chatbot, you are required to send a request to  [email protected] . Ecobank shall contact you within fourteen days to validate the request for processing. A de-activated account may still have transactional history kept on our systems in accordance with financial laws and data retention policies of the Bank.

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We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations as a financial institution (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security and prevent fraud.

Our services are for a general audience. We do not knowingly collect, use, or share information that could reasonably be used to identify children under age 13 without prior parental consent or consistent with applicable law.

We may update this Privacy Notice to reflect changes to our information practices, if we make any material changes, we will notify you by an email (sent to the email address specified in your account) or by means of a notice on this website or via a link from your mobile application prior to the change becoming effective. We encourage you to periodically review this page for updates on our privacy practices.

If we decide to change our privacy policy, we will post those changes on the chatbot for your notice and consent when required. If there are any matters regarding this privacy policy or a data breach incident you would like to report on, please write to us using the information provided below.

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