Case Based Research in Tourism, Travel, and Hospitality
Rethinking Theory and Practice
- © 2024
- Marianna Sigala 0 ,
- Marcela Fang 1 ,
- Anastasia Yeark 2 ,
- Julia N. Albrecht 3 ,
- Oscar Vorobjovas-Pinta 4
Newcastle Business School, The University of Newcastle Australia, NewCastle, Australia
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Faculty of Higher Education, William Angliss Institute, Melbourne, Australia
Kaplan business school, brisbane, australia, business school, university of otago, dunedin, new zealand, school of social sciences, university of tasmania, hobart, australia.
- Suitable for scholars and researchers in tourism, travel, hospitality, events, and leisure
- Offers case study based research and case studies in pedagogical practices
- Provides industry professionals lessons from other industry cases to advance theoretical and practical understandings
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Table of contents (14 chapters)
Front matter, introduction: case-based research in tourism, travel, and hospitality: rethinking theory and practice.
- Marianna Sigala, Julia N. Albrecht, Oscar Vorobjovas-Pinta, Marcela Fang, Anastasia Yeark
Leadership and Strategy
Leadership and agility: what can we learn from melbourne quarantine hotel during the covid-19 pandemic.
- Marcela Fang, Ajay Khatter, Kijung Choi
COVID-19 Disruption at Mullaloo Wharf Apartment Hotel: Choosing a Strategic Route to Success
- Oscar Vorobjovas-Pinta, Joanna Pearce
Social Media and Crisis Communication: Managing or Creating a Crisis? Lessons Learnt from Hotel Amarilis
Marianna Sigala
Sales Leadership in Tourism: The Case of Contiki Canada
- Olivia R. Howell, Karen M. Peesker
Innovation and Entrepreneurship
Measuring hotel and resort performances during and post-covid-19: a balanced scorecard approach.
- Leo Y. L. Kwong, Marcela Fang, Zdenka Gabrielova
Yoho Bed: Scaling Up a Platform Business in the Hospitality Industry
- Jeeshan Mirza, Prescott C. Ensign
Cutting Retention with a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs
- Michael W. Lever
Driving Innovation and Embracing Change During a Pandemic with Pricing and Analytics Automation: The Case of ALH Hotels
- Antoine Bisson, Brett Salter, Murtaza Rangwala
Closing the Service Innovation Gap in Hospitality Management: The Case of a Fast-Food Chain in Switzerland
- Thorsten Merkle, Dominik Knaus, Chantal Siegrist
Product Development for the HAJ Restaurant Chain Based on Financial, Resilience, and Stakeholder Perspectives
- Meysam Ramyar
Sustainability and Community Engagement
Community involvement in cultural heritage tourism: the case of ngorongoro conservation area, tanzania.
- Yusuph John Kulindwa
Sustainable Tourism Development: The Challenges of Small Businesses in a Shadow Destination
- Anna Sörensson, Annika Cawthorn, Ulrich Schmudde
Backwater Tourism and Houseboat Operations in Vembanad, Kerala: Competing Uses and Management Conflicts
- Rutool Sharma, Ravi S. Sannabhadti
Back Matter
- Hospitality
- Tourism case studies
- Tourism management
- International Tourism
- Business management
- Tourism business
- Marketing communications
- Business environment
- Educational practices
- destinations
- Tourism attractions
About this book
Editors and affiliations.
Marcela Fang
Anastasia Yeark
Julia N. Albrecht
Oscar Vorobjovas-Pinta
About the editors
Professor Marianna Sigala is a Professor at the University of Newcastle (Australia) and a multi-awarded research authority specialising in tourism technologies, experience management and wine tourism. She has published eleven books and numerous journal papers, while she has also participated in many international tourism related research programs. She has served on the executive board of ICHRIE, EuroCHRIE and IFITT. She is the co-editor of the Journal of Service Theory & Practice, and the Editor-In-Chief of the Journal of Hospitality & Tourism Management .
Dr Marcela Fang is a Senior Lecturer in the Faculty of Higher Education at William Angliss Institute, Melbourne, Australia, where she lectures across graduate and undergraduate programs, including leadership, leadership development, strategy, and entrepreneurship. Her experience includes leadership coaching, the design, development, and evaluation of leadership development programs for higher education and industry settings, and the design of higher education curricula. Marcela’s research focuses on leadership, leadership development, and online learning. She has published in high quality journals like the Journal of Hospitality and Tourism Management, the Journal of Hospitality and Tourism Research, the Journal of Applied Learning and Teaching, and the Journal of University Teaching and Learning Practice. Marcela has also coedited the book entitled “Case Based Research in Tourism, Travel, Hospitality and Events” (2022), Springer.
Anastasia Yeark is a Chartered Manager (Australian Institute of Managers and Leaders) and an Academic Head of the Strategy and Operations Discipline at Kaplan Business School. She holds a Master of Business, a Bachelor in International Hotel and Tourism Management and has a decade worth of leadership experience in the hospitality industry. Her current passion lies within the higher education industry and curriculum design. Since 2017, Anastasia has been representing Kaplan Business School at CAUTHE as a chapter director, and in 2019, she was appointed as CAUTHE executive committee member.
Dr Julia N. Albrecht is an Associate Professor in the Department of Tourism at the University of Otago, Dunedin, New Zealand. Her research interests include tourism destination management, visitor management, and nature-based tourism. Julia is a co-editor of the Journal of Outdoor Recreation and Tourism as well as on the Editorial Board of the Journal of Hospitality and Tourism Research . Julia is the editor of the books Visitor Management in Tourism Destinations (2017, CABI) and Managing Visitor Experiences in Nature-based Tourism (2021, CABI).
Dr Oscar Vorobjovas-Pinta is the Course Coordinator of Graduate Certificate, Graduate Diploma and Masters of Tourism, Environmental and Cultural Heritage and a Lecturer inTourism and Society at the University of Tasmania. Oscar is a leading expert on LGBTQI+ communities in the context of tourism, events, leisure, and hospitality. His research interests are the sociology of tourism, peer-to-peer hospitality, tourist behaviour, Antarctic tourism, extending ethnographic and qualitative research methods into tourism research, and technology-enhanced tourism experiences. Oscar is the President of the Australia and New Zealand Association for Leisure Studies (ANZALS) and a Board Director of Visit Northern Tasmania.
Bibliographic Information
Book Title : Case Based Research in Tourism, Travel, and Hospitality
Book Subtitle : Rethinking Theory and Practice
Editors : Marianna Sigala, Marcela Fang, Anastasia Yeark, Julia N. Albrecht, Oscar Vorobjovas-Pinta
DOI : https://doi.org/10.1007/978-981-97-1891-7
Publisher : Springer Singapore
eBook Packages : Business and Management , Business and Management (R0)
Copyright Information : The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024
Hardcover ISBN : 978-981-97-1890-0 Published: 08 May 2024
Softcover ISBN : 978-981-97-1893-1 Due: 08 June 2024
eBook ISBN : 978-981-97-1891-7 Published: 07 May 2024
Edition Number : 1
Number of Pages : XVI, 268
Number of Illustrations : 42 b/w illustrations
Topics : Tourism Management , Marketing , Industries , Management , Services , Operations Management
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About. Tourism Cases is a growing collection of high-quality case studies that explore and inform the development of sustainable tourism.. The case studies bring together research, experiences and expertise from tourism studies and programmes around the world. Leisure, events, hospitality: we've got it all.
2.2. Sustainable tourism assessment methods and rating scales. One of the first tools to assess the sustainability of tourism was the BS, developed by Prescott-Allen (Citation 1997).The BS combines indicators of human well-being (social, economic, and institutional) and ecological (biophysical) well-being that can be used from local to global level.
PDF | On Jan 1, 2020, Annisa Pratiwi published Popular Destinations in Tourism: Case Study of TripAdvisor | Find, read and cite all the research you need on ResearchGate
Sustainable Tourism Centre [CSTC] at Curtin University, Western Australia. He has expertise in sustainable tourism development, planning and management and has produced more than 100 publications in the form of academic books and journals, conference papers, reviews, technical reports, strategic plans, case studies and other
case study on sustainable tourism, the environment and the ocean seea: tourism satellite account in the tourism development cluster andaman (phuket, krabi, phang nga, trang, satun province) by ms. prapasri pongwattana consultant on ocean accounts 1st draft edition, may 6, 2019 . 2
Jitendra Singh and Sourabh Munjal. Abstract. Eco-tourism is ecologically sustainable tourism with a primary focus on ex periencing. natural areas that foster en vironmental an d cultural under ...
Case studies are, therefore, useful, and their units of analysis can largely be comprised of a broad range of elements; persons, social communities, organizations, and institutions could become the subject of a case analysis (Flick, 2009; Yin, 2003).Case study research is preferred by researchers when (a) the main research questions are "how" or "why" questions; (b) the researcher has ...
It establishes the principal guidelines for preparing tourism development plans at the national and regional levels with emphasis on the integrated approach, balancing economic, environmental, and socio-cultural factors achieving sustainable tourism. Illustrated by 25 case studies.
The case study method is common in many disciplines and areas, including tourism and hospitality (e.g., Andersson, 2016;Hede, 2005;Simón et al., 2004;Timur and Timur ...
essence, this study method represents an all-encompassing research strategy that covers design, data collection, and analysis. Types of case studies Types of case studies include intrinsic, instru-mental, and collective. While the former explore a particular situation in isolation, instrumental cases seek to extrapolate wider lessons to facili-
Case studies are accompanied with a teaching note guiding scholars to integrate case studies into instruction. Dr Kirsten Holmes, Chair, Council for Australasian Tourism and Hospitality Education (CAUTHE) There is a vital need for contemporary and well-structured case studies for use in tourism teaching. By including case studies from ...
This book consolidates case study based research in tourism, travel, hospitality, and events under one roof. It aims to consolidate cutting edge case study based research within the wider tourism industry that investigates topical and contemporary industry challenges and practices, which in turn can help tourism scholars to build new theory for advancing tourism research and educational practices.
Figure 3.9: The exponential increase in international tourism in Bali, from 1969 to 2014 (Bali Government Tourism Office, 2015). Figure 3.10: The greatly fluctuating growth of international tourism in Bali, from 1972 to 2014 (Bali Government Tourism Office, 2015). Figure 4.1: Tourist accommodation figures by region in Bali in 2014.
inhabitants' mind-set. Case study methodology has been used to support the hypotheses. Keywords: Cultural tourism; local communities; culture; tourism. Received: May 2020. Accepted: November 2020. INTRODUCTION The tourism industry is one of the most important economic sectors and also one of the most impactful in today society.
is an alternative form of tourism with sustainable community development as its goal'' (Dodds, Ali & Galaski,2018: 3). Methodology: Case Study Research Case study research design is useful for investigating trends, situations and testing whether scientific theories and models actually work in the real work. "Case study research has grown
Case study on the effects of tourism on culture and the environment, India: Jaisalmer, Khajuraho and Goa. programme and meeting document. Corporate author. UNESCO Principal Regional Office for Asia and the Pacific (Thailand) Person as author. Menon, A.G. Krishna; Collation. 99 p., illus., map;
Tourism industry requires a balancing act between development and sustainability, so it is necessary to understand the strenghs and limitations when developing local tourism, thereby seeking suitable solutions to the local tourism activities. In this study, based on the aspects of tourism in craft villages, we conducted a direct assessment of ...
The role tourism plays in the planning of urban areas utilizing a case study of Refshaleøen was explored in this study. The research conducted pointed to a shift which is occurring from thinking about tourism to thinking about sustainable tourism. Cities like Copenhagen are making efforts to build destinations which can withstand the test of time.
Are there limits to growth of tourism on the Caribbean islands? Case-study Aruba Author: Sharona S. Jurgens Subject: Jurgens SS, Mijts E and Van Rompaey A (2024) Are there limits to growth of tourism on the Caribbean islands? Case-study Aruba. Front. Sustain. Tour. 3:1292383. doi: 10.3389/frsut.2024.1292383 Keywords
Case Study Report: Tourism January 2018 Page 4 of 42 can play a role and provide transferable lessons for other similar sectors. present tourism The case study, from Austria, investigates the actual and potential market for CS. 3 Background The sectoral focus of the Austrian tourism case study is on -based Alpine winter sports tourismsnow (AWST).
In this study, special. attention is paid to the profile, motivation and. behaviour of tourists who visit these cities. The central ideas are the following: First, that in. mature sun and sand ...
International Cases on Tourism Destination Management and COVID-19 provides students, lecturers and practitioners with an essential real-life resource on how different tourism destinations around the world have been impacted by, and responded to, the COVID-19 pandemic.. These 34 in-depth case studies from the Americas, the APAC region, Europe, and the Middle East allow a global perspective ...
This study investigates relationship between tourism and economic growth in India by considering the relative importance of financial development over the period of 1960-2014.
CASE STUDY: UNIVERSITY STUDENTS. Abstract: On the one hand in recent years nature tourism (turystyka przyrodnicza) has constituted a. significant part of the tourism industry, on the other it has ...