Air Trip Maker

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Baltimore, MD 21215

Lucille Park

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About the Business

We ARE America's Travel Experts. We are well traveled and have been through intensive training, which means we match the right vacation to each customer. We have experts in our business on every vacation and destination. We can find out everything you need to know. …

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How far in advance you can book the tickets?

10 months in advance.

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Photo of Venkat M.

They are good when booking the ticket. But the trouble starts when you try to change the dates. When I contacted Delta for a date change they said there will not be any price difference, but as it is booked through agent they can only modify it. When I contacted the agent, they said it will cost me $699. I have explained my discussion with Delta and they said it is concession fare etc., As I needed the change I agreed to pay $499 as they explained that it is airlines charging. When I got the credit card bill I have noticed that Delta charged $129 and these guys charged $369. When I questioned the same they said all the remaining were taxes. I said when the airline already charging me the taxes, why again. They sent me a detailed bill. To my surprise they list all the taxes exactly what airline has charged. Funny part is, in a hurry to adjust the amount they showed "United States - Immigration and Naturalization Fee(Immigration User Fee) as $114.96". This fee was supposed to be $7.00 as per the "Amendments to the Immigration and Nationality Act. 8 U.S.C. 1356, passed in 1986" . https://www.cbp.gov/border-security/ports-entry/carriers/air-sea-passenger-user-fees-railroad-car-fee That is when they got caught red handed. I have requested for the refund for $319 (After $50 their fee). Since then they say it is final. They have changed the "United States - September 11th Security Fee(Passenger Civil Aviation Security Service Fee) (AY) $5.60 USD" as "United States - March 01th Security Fee(Passenger Civil Aviation Security Service Fee) (AY) $5.60", thinking that it is travel date and they even forgot to change "th" to "st". What a shame. Hope they will refund my money back. Only reason I gave 2 stars was for the help in supporting when the airline was not showing my reservation, I waited at the airport for 2 hours to get that corrected. Not sure whose mistake it was.

trip makers review

Very bad and deceptive people. They charged me more than the full fare when I called immediately to postpone my trip. They promised 2 suitcases with a one-time payment of 100 $ for the 2nd suitcase. But they charged 15000 while going and coming to Delhi airport for the extra suitcase. They promised to refund. I have their emails as proof. But they blame American Airlines till date I am following up. But all the three responsible never respond. I even called the Mary land office and same response. A very fraudulent group.

Photo of Sanjay B.

Be aware. Deceptive and click bait. Buy at your own risk. When you search for a fare on their website it shows attractive price but then you need to call them. At which time they will say ridiculous reasons why that fare is not valid even though web page clearly shows the fare and the dates. Instead price on the phone is way higher. If they can do this when buying the tickets, just imaging if you had to deal with them after buying the tickets! Good luck.

Photo of Sourav M.

Very unprofessional company. Never bought the tickets, just they will call every day and ask to wait for the next day. Do not waste your time by chasing these companies. You wont save anything, rather you will only lose your money and time.

Photo of Sachin D.

Friends, Be away from this fraud travel agency in booking tickets if you want to have peace of mind. They will entertain you before you book the ticket but once its booked they will not bother what kind of ticket and seat you are getting. Also without your notice your ticket may get cancel and then you need to figure out with them and they will provide new reservation. Overall its all horrible experience.

Photo of Ritesh G.

I am using Air Trip Maker for last 5-6 years but I was surprised to see how they are treating me for flights I booked before pandemic. Flights got cancelled, travel restrictions and they are not ready to refund my money. I am asking them for other options like air line credits, or extend time beyond 2 yrs or give me different route. The answer is always same, no it is not possible. These are airline policies and this ticket can not be changed. When I talked to airline directly, they confirmed that during this situation they have changed their policies and are more flexible and it is totally up to the agent now. I think they are fraud and should not be trusted at all. One of their agent did email me other options, but her manager came and said it is not permitted. I see some more customers with similar feedback. We need to find some legal way to take some action on this monopoly.

Photo of Saood K.

We booked our tickets (total 4 tickets) with Air Trip Maker on Oct 11th, 2021. The trip was schedule for Dec 10, 2021 - Jan 4, 2022. We paid $1399 per ticket (i.e $5596 total). The ticket booked was with American Airlines. Our son got Covid on Dec 08th and we had to cancel the trip. I paid $200 to Air Trip Maker on Dec 09th, 2021 so that they can keep my ticket open and I can reschedule it. After the payment of $200 I was told the ticket should be valid for 1 year from the ticket booking date (i.e Oct 11th, 2021) and within 1 year I can use my open ticket for the trip to India. I have been following up with Air Trip Maker and its been 6 months already and they are not able to re-issue ticket for me and my family. As per their latest communication, they told me I had to pay the difference of $1995 per ticket (i.e $7980 for 4 tickets) for them to re-issue my ticket or they can give me new ticket (without reissuing my old ticket for $1695 per ticket (i.e $6780 for 4 tickets). They are not able to explain what happened to $5596 I paid in Oct 2021 and why I cannot use these funds for my tickets to India. I am almost messaging them daily for the last 6 months and I was told they are looking into issuing me a ticket and they don't have any option available. Air Trip Maker is asking me to pay them more (in addition to $5596) . The are harassing me for the last 6 months and its been a nightmare experience for me and my family. Due to the time loss caused by the delay and the unspeakable behavior of Air Trip Maker, I have to cancel my Dec 2022 trip to India. They are possibly the worst travel agent in my opinion. STAY AWAY from these thieves.

Photo of Raj C.

Worst service. I booked a flight through them. They tricked me by giving me some coupon ticket which was actually invalid. I found that after reaching airport when i tried to check in my luggage. It screwed my entire trip. It was horrible experience to fight for my refund as well. They didn't refund. Luckily in last after 4 months of fight i got refund back from credit card not by airtripmaker. NEVER EVER book from them.

Photo of Victor J.

Unfortunately i cannot give a zero star... Please do not BUY airline tickets with Air trip maker, they are fraud and fake travel agents. They follow up aggressively while purchasing your tickets but wont respond back if you need to cancel or refund your tickets. The worst customer service you would ever experience. I have been following up for a month for my refund but no response to my emails, moreover they have blocked my phone no so I do not reach them. Pathetic situation - My Dad passed away last month and even on this emergency situation they are not willing to respond or help. So please stay away from these cheaters.

Photo of Emani D.

Worst service don't trust them simply book your tickets directly from airlines website. If you get your tickets with them you are simply wasting thousands and thousands of dollars. This company should stop doing this sh**ty business taking money from people.

44 other reviews that are not currently recommended

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The Trip Makers   Reviews

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Reviews 3.9.

Most relevant

From the moment I made contact with…

From the moment I made contact with Miss Sharon, she was very professional at all times very polite and very understanding to my requirements, she did her very best to find me the best deal and I really did appreciate the time given to me, every bit of contact was hassle free with Sharon, wasn’t pushy to make me buy a fight just very well presented to the business she works under , i solute Sharon very much and wish her all the very best in the coming future , well done Sharon 👏👏👏

Date of experience : 22 September 2023

Over all good experience to buy…

Over all good experience to buy tickets, good customer service by Mr Ahmed khan.

Date of experience : 08 October 2022

Uzair is a very good agent

The agent that attend to me is very good.deligent patient ..uzair is his name

Date of experience : 26 May 2023

Oniel was very friendly and helpful did…

Oniel was very friendly and helpful did everything he said he would do. i am very happy with this service would book with the trip makers again

Date of experience : 21 November 2022

Quick replies efficient and friendly service from David

Date of experience : 22 March 2023

Ahmed and Jade Were Very Cooperative in…

Ahmed and Jade Were Very Cooperative in Booking the Ticket.

Date of experience : 09 November 2022

Uzair was really helpful and very…

Uzair was really helpful and very professional when booking tickets.

Date of experience : 30 May 2023

Quick response to rectify my query by…

Quick response to rectify my query by O’Neil.

Most helpful Company

Most helpful Company Very easy to deal with. Held my flight booking

Date of experience : 16 March 2023

Was a great experience O’Neil was…

Was a great experience O’Neil was really helpful and professional Really good customer service .

Date of experience : 20 June 2023

I got a reasonable ticket in a…

I got a reasonable ticket in a reasonable amount

Date of experience : 02 June 2023

Good service

Uzair was very helpful. Good service provided.

Date of experience : 19 May 2023

Very amazing and helpful staff

Date of experience : 04 March 2023

I was helped by Oniel and he provided a…

I was helped by Oniel and he provided a good service for my flight

Oniel was a great help and tailored our…

Oniel was a great help and tailored our needs to his best level . Thank you so much

Date of experience : 22 October 2022

Great Service

Excellent service by Jessica Couldn't be more helpful

Date of experience : 11 October 2022

Oniel was very helpful

Date of experience : 17 July 2023

It’s was good

It’s was good Mr Ahmad kept me updated

Date of experience : 07 December 2022

Very friendly and informative

Date of experience : 25 April 2023

Fake fares on website!!!!!

Date of experience : 11 November 2022

Suggested companies

Thetravelmakers.us, the flights fare.

trip makers review

The Trip Makers   Reviews

In the Airline Ticket Agency category

Visit this website

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Your profile picture

Write a review

Reviews 3.9.

Most relevant

From the moment I made contact with…

From the moment I made contact with Miss Sharon, she was very professional at all times very polite and very understanding to my requirements, she did her very best to find me the best deal and I really did appreciate the time given to me, every bit of contact was hassle free with Sharon, wasn’t pushy to make me buy a fight just very well presented to the business she works under , i solute Sharon very much and wish her all the very best in the coming future , well done Sharon 👏👏👏

Date of experience : 22 September 2023

Over all good experience to buy…

Over all good experience to buy tickets, good customer service by Mr Ahmed khan.

Date of experience : 08 October 2022

Uzair is a very good agent

The agent that attend to me is very good.deligent patient ..uzair is his name

Date of experience : 26 May 2023

Oniel was very friendly and helpful did…

Oniel was very friendly and helpful did everything he said he would do. i am very happy with this service would book with the trip makers again

Date of experience : 21 November 2022

Quick replies efficient and friendly service from David

Date of experience : 22 March 2023

Ahmed and Jade Were Very Cooperative in…

Ahmed and Jade Were Very Cooperative in Booking the Ticket.

Date of experience : 09 November 2022

Uzair was really helpful and very…

Uzair was really helpful and very professional when booking tickets.

Date of experience : 30 May 2023

Quick response to rectify my query by…

Quick response to rectify my query by O’Neil.

Most helpful Company

Most helpful Company Very easy to deal with. Held my flight booking

Date of experience : 16 March 2023

Was a great experience O’Neil was…

Was a great experience O’Neil was really helpful and professional Really good customer service .

Date of experience : 20 June 2023

I got a reasonable ticket in a…

I got a reasonable ticket in a reasonable amount

Date of experience : 02 June 2023

Good service

Uzair was very helpful. Good service provided.

Date of experience : 19 May 2023

Very amazing and helpful staff

Date of experience : 04 March 2023

I was helped by Oniel and he provided a…

I was helped by Oniel and he provided a good service for my flight

Oniel was a great help and tailored our…

Oniel was a great help and tailored our needs to his best level . Thank you so much

Date of experience : 22 October 2022

Great Service

Excellent service by Jessica Couldn't be more helpful

Date of experience : 11 October 2022

Oniel was very helpful

Date of experience : 17 July 2023

It’s was good

It’s was good Mr Ahmad kept me updated

Date of experience : 07 December 2022

Very friendly and informative

Date of experience : 25 April 2023

Fake fares on website!!!!!

Date of experience : 11 November 2022

trip makers review

Travel Maker

Local operator

Service level

Travelers age

Trip prices

$610 — 1,390

Tour languages

English, Mandarin

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Travel maker reviews & ratings, they never let me down.

Aree, Anthony and the whole team are so patient and efficient. They do all our travel for work and my people travel to some weird and wonderful places. I put them th...

Personalised service and very experienced travel consultants

Meena Melissa

making our trip easy and enjoyable.

Such a wonderful trek booked through TravelMaker, where we did the Australian Base Camp and Panchase. Everything was organised from the start of our trip all the way...

Highly Recommended

We recently returned from our first Europe trip booked through Phil at Travelmakers. His patience, skill & knowledge enabled us to have a great 7-8 week trip, fr...

My sister and I have used Travel Makers twice already. Michael made it easy for us to make our travel plans. Very efficient, professional and helpful. We will contin...

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Solo friendly.

  • No single supplement
  • Solo & Singles Travel
  • Trekking & Camping

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About the company.

Travel Maker South Asia is an accredited, recognized and legally registered company; recognized and accredited by the Government of Nepal under the Company Act, accredited by the Department of Tourism, Ministry of Tourism, Nepal Government to carry out Tourism Business.

We are also affiliated to NTB ( Nepal Tourism Board ), TAAN ( Travel Agents Association of Nepal and NMA ( Nepal Mountaineering Association ). We have fulfilled all legal criteria and liabilities to run tourism activities in Nepal, Tibet and Bhutan.

We have a host of extra activities that include some of the most popular treks, cultural tours, slide shows, yoga, bird watching & short hiking etc. Basically, we operate treks, tours & exclusive rafting packages to suit the needs of even the ‘discerning’ visitor. We are hell bent to preserving the natural environment when we plan your holidays and make absolutely sure that the area is kept clean on the conclusion of our programs.

We strictly stick to the norms of the International Porters Protection Group (www.ippg.net) and make sure our guides and porters are well equipped and geared to providing you unblemished services, always keeping in mind at all times your safety and protection throughout your program.

Travel Maker Trips & Specials

Annapurna Base Camp trekking

Annapurna Base Camp trekking

Manaslu Circuit Trekking

Manaslu Circuit Trekking

Langtang Valley Trekking

Langtang Valley Trekking

Everest Base Camp trekking

Everest Base Camp trekking

Langtang Gosainkunda lake trek

Langtang Gosainkunda lake trek

Group discounts for students

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Your trip, your way, planned by an expert:.

  • You choose budget, destinations, activities, transport & lodging type
  • Expert designs the itinerary for you, and once approved, takes care of logistics

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trip makers review

Unique Trip Maker

Travel agency in Delhi

Joined Tripcrafters in July, 2018

5 trips booked through Tripcrafters

Status: Currently Active

Tripcrafters Rating

25 Ratings & 25 Reviews

About Unique Trip Maker

21- Lodhi Estate, Delhi, 110003, India

Destinations covered by Unique Trip Maker

Delhi , Goa , Himachal Pradesh , Jammu and Kashmir , Rajasthan , Uttar Pradesh

Services Offered by Unique Trip Maker

Flights, Hotels, Car Rental, Bus/Train, Cruise, Sightseeing Tour, Travel Insurance, Visa

Rating Distribution for Unique Trip Maker

Share your experience & help other travellers like you

Reviews for Unique Trip Maker

MUNEERA WAHEED (India)

(Written on 20 Feb, 2020)

Gaurav Mahariya (New Delhi, India)

Trip of rajisthan

(Written on 03 Feb, 2020)

Ranjeet Pal (India)

RAJASTHAN TRIP

(Written on 01 Feb, 2020)

Salman Khan (India)

GREAT TRAVEL AGENCY IN THE WORLD

Manish Tiwari (India)

Rajasthan tour

(Written on 30 Dec, 2019)

Premenjit Das (India)

Thanks for spoiling our Goa trip

(Written on 16 Nov, 2019)

Manoj Sharma (India)

Rajsthan holiday package

(Written on 29 Oct, 2019)

Pawan Dubey (India)

Jaipur Udaipur Chhitorgarh Kumbhalgarh Haldighati trip

(Written on 25 Oct, 2019)

Pallavi Satish (India)

Jaipur-Udaipur ( Unique Trip Maker)

(Written on 07 Oct, 2019)

Chethana (India)

Rajasthan trip

(Written on 23 Sep, 2019)

Madhav Nanivadekar (Pune, India)

Trip to Ladakh, Leh, Nubra Valley, Pangong Lake

LADAKH TRIP

(Written on 20 Aug, 2019)

Devendra Baisware (India)

(Written on 17 Aug, 2019)

Shweta Patel (India)

(Written on 03 Aug, 2019)

Sajal Roy (India)

Ladakh,srinagar tour

(Written on 24 Jul, 2019)

Mrinal Mangla (India)

(Written on 22 Jul, 2019)

Manisha Tadvi (India)

My memorable trip

Sanjog Chandana (Ahmedabad, India)

Tapash Das (India)

(Written on 19 Jul, 2019)

Archana Jain (India)

Unique tripmakers

(Written on 08 Jul, 2019)

Gopal Agrawal (New Delhi, India)

Leh laddak trip

(10 Jul, 2019)

Dear Sir, Thanks for your wonderful feedback!! We're thrilled your time with us was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. Adil is an important member of our team, thanks to adil who took such care of you and made you feel so valued. We are looking forward to assist you again for another great experience!! Thanks, UTM Team

HIMANSHU CHAUDHARY (India)

(Written on 07 Jul, 2019)

Sunitha (India)

Trip to Ladakh, Leh

Tour to Leh Ladakh

(Written on 03 Jul, 2019)

(03 Jul, 2019)

Dear Sunitha, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thanks, Unique Trip Maker Team

Sudhanshu Varshney (India)

Excellent trip

Somvrat Tripathi (India)

A nice trip

Dear Sir, Thanks for your excellence review!! It's encouraging and boosting to our all UTM team members. We are looking forward next trip with UTM in future. Thanks. UTM Team

Bani Aeri (India)

Leh in June 2019

(Written on 28 Jun, 2019)

Dear Bani Aeri, Thank you very much for such great reviews! We really work hard to meet the client's expectations with overall experience in order of hotels, sightseeing & transportation. Again thanks for your kind words and we look forward to seeing you again. Thanks, Unique Trip Maker Team

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Nickel: Here's how the NBA navigates the perilous task of 'trying to create the least-worst schedule'

trip makers review

The Milwaukee Bucks have almost made it to all-star weekend in this crazy season and it will be a credit to them if the last three weeks, especially that nine-day, five-game road trip from hell – at Denver, at Portland, at Dallas, at Utah on a back-to-back, at Phoenix – don't unravel their confidence completely.

Milwaukee collapsed in one of the worst fourth quarters in franchise history Feb. 4 at Utah, scoring just 13 points, and Giannis Antetokounmpo called the Jan. 28-Feb. 6 road trip one of the toughest he could remember in recent history.

The return home was hardly a panacea, either. The Bucks arrived back from Phoenix on Feb. 7, had a shoot-around the next morning and then played the Minnesota Timberwolves that night and got crushed .

“This was going to be a tough one …” said new coach Doc Rivers, who has four decades of NBA playing and coaching experience. “Coming back from the trip we just came back from … sleep patterns. … I’ve never seen (a trip) with the flights that they had us; time change. Back-to-backs. Insane.”

Finally, the Bucks ended the grueling stretch 24 hours, cruising against a less challenging Charlotte team in a back-to-back. But the schedule was still on Rivers’ mind.

All things Bucks: Latest Milwaukee Bucks news, schedule, roster, stats, injury updates and more.

“I’ve never seen a back-to-back after a West Coast trip. I’ve just never seen that,” said Rivers.

And then he added: “Guys wanted to come out – a lot, which tells you that playing hard is exhausting. It’s a good thing for us to understand that.”

The Bucks were drained. Rivers said the Bucks melted on screens. And guys who are always willing to describe the game’s ebbs and flows were exhausted in postgame. Malik Beasley tried to answer questions and then politely apologized. “I’m sorry, I don’t have anything tonight.”

It’s worth noting the cause-and-effect nature of the NBA 82-game schedule, and everyone in the league pays the toll. That doesn’t make it fair, it just makes the problem universal.

Remember when Milwaukee blew out Boston at home Jan. 11 ? We wanted to see the Eastern Conference leading Celtics, and the return of Jrue Holiday, but they were on the end of their own schedule grind on that trip. Flat and lacking, Boston benched its starters at halftime, conceding the loss but protecting its talent. And kudos for having the nerve to do it.

I hate the NBA schedule with a passion. Watching drained and exhausted athletes run on fumes does not honor the spirit of fair competition. It’s one thing if all the golfers, football players and triathletes are battling the same hail storm. It’s another when NBA players are dragged down by their own league's demanding schedule of games and travel.

That said, a sincere thanks to Gene Li, NBA associate vice president of broadcast scheduling, and Patrick Harrel, basketball data science and scheduling lead, for talking about their work in a Zoom call this week. They answered every question.

This column was going to be an angry rant about the schedule, but Li and Harrel explained the methods, rules and etiquette they work within to compile an 30-team, 82-game, sea-to-shining-sea schedule. It wasn't comforting but it was enlightening.

Here are the highlights of that 35-minute interview:

Is the schedule created with software and AI?

“For the entire history of the league until the 2016 season, the schedule was created by mostly by hand, with the aid of computer processing in terms of organization,” Harrell said. “Starting in 2016, we started building it using computer optimization and we've been using the same system since.”

The NBA has an additional staff of about 12 that reviews the schedule.

The back-to-back games in schedules have been reduced

“We do our best to minimize the number of back-to-backs in the total schedule,” Harrell said. “And on top of that, we do our best to minimize the number of back-to-backs after a long trip. We used to average 19.3 back-to-backs (per team) in the 2014-15 schedule; now we are at about 14. We're trying to make sure that not only our back-to-backs are reasonable and minimized per team, we're also trying to improve the quality of them.

"We are doing a lot of analysis of every aspect of our schedule. We do observe that teams, when they play on back-to-back nights, perform slightly, slightly worse. And that is why we try to minimize them as best as possible."

How did the Bucks have a back-to-back after a West Coast trip?

“It is an example of what happens when you try to reduce travel between back-to-backs,” Harrell said. “Both games were at home, the team got extra time to rest and not to travel between the games. The Bucks have seven instances on their schedule where they have a no-travel back-to-back. So, half of their back-to-backs this season involve travel; half of them don't involve travel at all. And that is a significant change from past scheduling processes.

“We're down to nine back-to-backs per team, this season, involving travel - which is an all-time low.”

Teams can review, appeal their schedule before it is announced

The NBA gives every general manager and team president  a chance to review the near-final draft of the schedule about a week before it is announced, and teams are allowed to raise red flags. It's not an opportunity to change everything; it is a chance to raise concerns and request tweaks. The Bucks would have had that opportunity before this particular road trip, and home back-to-back, to review and make requests.

“We'll send teams a draft schedule, and then they'll have like opportunity to try to provide feedback to us,” Li said. “We'll try to accommodate all the feedback from teams and then we'll then release the final schedule.”

What are the rules for the NBA schedule-makers?

There are a number of rules that are collectively bargained with the National Basketball Players Association along with the unwritten rules of the schedule-makers that just make sense. For example, Li said, they are not going to send the Bucks on a road trip that goes to LA, then Boston, then Portland and Miami. The goal is always to cut down on miles cut down on really rough stretches.

"We've completely eliminated four games in five nights, as well as three games in a row,” Harrell said. “In past scheduling processes before 2016, we had a number of instances where teams had four-in-fives. We have completely eliminated those. Teams also can't play night games before a day game. We have to ensure that there's 22 hours between every single game and then in general, we try to avoid instances where teams travel two time zones between games.”

The NBA is at an all-time low in travel mileage. That's good.

Harrel and Li said the NBA learned a lot during the COVID-impacted seasons of 2020 and 2021, when teams played two games in a row in the same city. NBA teams do that now, a little, which cuts down on travel and also simulates playoff experiences. The Bucks played at the New York Knicks on Dec. 23 and 25 and at Brooklyn on Dec. 27, and they played at Detroit on Jan. 20 and again Jan. 22.

"So our our mileage has gone down from about 45,000 miles per team to 41,000 per team this season, which is an all-time low,” Harrell said.

What is the 'rest advantage?'

“Teams talk to us a lot about rest advantage: when they're on a back-to-back, and their opponent is not,” Harrell said. “We have a rest advantage statistic. A team could have plus-10; where they had 10 more instances where they were rested, compared to their opponents. We've narrowed that this season to plus-5.”

Are there any athletes on the scheduling staff? They know first-hand how it feels to play with dead legs and maxed out adrenaline.

Former Detroit Piston Joe Dumars is an advisor . So is former DePaul Blue Demon David Booth . One of the schedule staffers is a runner who will race the Boston Marathon a day after putting in the work to complete the 2024 NBA playoff schedule in the spring.

“We get a lot of input from our teams, and we talk to them constantly,” Harrell said. “We know what the difficult stretches of our schedule are. We're not telling them that it's not difficult to travel for 10 days, and play every other day. We try to talk to every team, every year, and get their input. We're definitely getting the perspective from the front offices and from the players. We're not here telling a team that after 12-day road trip that they should be not tired, and this should have been easy for them.”

The NBA schedule challenges are a little different than, say, the NFL

NBA-schedule makers have to work with the unique challenge of multi-purpose arenas. Venues host basketball games as well as other sporting events, concerts and attractions. So the process of scheduling takes the NBA all year, but things really heat up in the summer.

“We really have to start by gathering the arena availability information from teams,” Li said. “But in terms of actually putting games on the board and actually scheduling matchup and dates, we basically have to wait until the Finals are over, the draft happens and free agency starts.

“We're largely a star-driven league and so we need to know where our star players are going. So, when LeBron is choosing between Cleveland or Los Angeles, we have to know his final decision. That means that we typically start scheduling at the end of June and the start of July to release to schedule in mid-August. It's basically a six-week sprint that starts with us creating the national TV schedules.

“ Crypto.com Arena , at least for this season and past seasons, is probably the most challenging because they have the Lakers, the Clippers, the Kings, the Grammys and a bunch of shows. We work with a real scarcity of dates in that building. So it's very, very challenging for us to schedule.”

A final, important note

For those of us who think the NBA season should have fewer games to solve a lot of concerns over injury and quality control, that's a different debate for different people within the NBA.

The NBA schedule-makers Harrel and Li have taken up this challenge: Create an 82-game schedule for every NBA team, a format that has been in place since 1967, and schedule those 1,230 games around the country with various arenas and city events.

"For me personally, it's just so challenging, and so massive, and with arena dates,” Li said. “And then all the obligations that we have to our national TV partners. When you basically consider all the different factors that go into the various parties that we have to satisfy for the schedule, you know, probably until AI advances to the X fold, it's just so difficult to really create a schedule that satisfies everything.

"And so really what we're doing is trying to create the least-worst schedule."

After the loss to the Miami Heat on Tuesday night , the Bucks are 7-3 on back-to-backs so far this season.

And, of course, the team has to accept its full share of blame for their 2-5 record from Jan. 29 to Feb. 9. Bucks GM Jon Horst fired Adrian Griffin, leaned on an interim coach and then appointed Rivers in a turbulent week leading up to this salty road trip. Rivers is still bunking in a hotel, he’s so new on the job, and he’s doing his best to learn all the players’ names first, before he moves on to a blended 11-assistant coaching staff. Milwaukee had its own role for making a tough road trip even tougher.

Time will tell if this is the kind of stretch that makes, or breaks, them.

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TripMasters   Reviews

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Reviews 2.8.

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The trip ended up being a disaster

The trip ended up being a disaster and we spent half of our vacation time on phones and computers trying to secure bookings to prevent us sleeping on the streets. Tripmasters does not have customer support 24/7. They only operate on eastern Standard Time and when your over in europe on your trip there is usually half a day between you. Tripmasters needs WAY better customer support. I definitely WILL NOT use them again. If I am going to go through all the work fixing the mistakes them I will just go through all the work securing my own reservations.

Date of experience : October 16, 2023

SCAMMERS , DO NOT BOOK. THEY WILL STEAL YOUR MONEY

They will book you with cheap flights that will most likely have delays or cancellations and 1 star hotels disguised as 4 stars hotels. They will not reimburse you and will tell you to contact the airline or the hotel (airline and hotel will tell you to contact Tripmasters ) I experienced issue with American Airlines, flight was delayed by 1 day so I arrived to Peru a day later. I also had issues at the hotel in Bogota where I couldn’t get a decent sleep for 5 days and suffered from severe anxiety but Tripmasters has done nothing to help and forced me to escalate to my credit card company. AVOID THESE SCAMMERS

Date of experience : September 28, 2023

A taste of Europe

My daughter and I traveled to Italy, Austria, Switzerland and France. Tripmasters made it easy to plan our itinerary. We reviewed the selected hotels and changed a few. We added sightseeing packages. We changed some of the times for train departures to give us more time in a certain city. We saved close to 50% in comparison to booking through a travel agent. People who use this service have to be proactive in the planning. We were totally satisfied with Tripmasters and will be using it again.

A Great Experience!

A Great Experience! I have just returned from a trip to Berlin, Warsaw, Krakow, and Prague that was prepared by Tripmasters. From the earliest stages of preparation, the Tripmasters staff was helpful and very professional. The representatives from Tripmasters were very helpful and paid careful attention to my wishes for the trip. When problems arose with flights, Tripmasters handled the issues and resolved them. The hotels were in perfect locations and were exactly what I wanted. I could not be more pleased with the experience. I will work with Tripmasters on future travel.

Date of experience : August 30, 2023

Their business is to con you.

Their business is to con you out of money. They set up an itinerary that is created to fail, so that if you don't get travel insurance they can keep your money. Their profit comes not from booking travel for people, but from cancelling and keeping your money. Use another legitimate website / company.

Date of experience : November 25, 2022

Tripmasters Avoid

This company is not a good company to travel. they take more money for trip & pay less to everywhere including hotels . no refund or customer service provided once you finished your trip. Vicky R is not knowledgeable & we are unhappy with this . they don't provide customer relation number. Avoid this company.

Date of experience : December 10, 2021

Great prices and great customer service

I have booked 2 trips through Tripmasters and both experiences were excellent. Four of us traveled to Paris with an overnight trip to south France. Everything was just as promised. Our cost was unbelievably low. Hotels were as advertised. We did not experience any extra costs anywhere. We later booked to Morocco, Spain, France and Monaco. The morning of departure our connecting city of Chicago was snowed in and within 30 minutes TM had rebooked us through Dallas. Incredible service and prices. Great hotel choices. We are now planning our third trip with TM.

Date of experience : April 16, 2021

A sleezy booking company

This is a sleezy, rotten, company that wraps their accommodations with a pretty little bow. They do not care about the comfort or experience for their clients. I would never recommend them to a loved one or my worst enemy. as they charge the highest price for airfare with no option to reschedule and their selections of hotels, and B&B's look great until you arrive to some crappy place you would never want to sleep and too late to cancel. Take the extra time to book your own trip, so you have control of your own experience. This is the last trip I will ever book through them and if you havent booked with them aready, I would ask you to make sure there arent making your arrangements.

Date of experience : October 18, 2022

If I could give zero stars I would!!

If I could give zero stars I would!!! Spent 8k on a dream honeymoon to Italy, flight was cancelled through delta and not only did they refuse a refund, they told me they can’t guarantee a full credit but would contact me in EIGHT weeks. You cancelled my trip and I can only get a partial refund in eight weeks?! All phone numbers are routed to an outsourced center overseas and there are no corporate contacts. Stay far away!!

Date of experience : April 23, 2020

Love Tripmasters

Love Tripmasters! Great company, honest and wonderful people to work with! Over the years, we've booked many trips with them, Portugal, Ireland, Spain, Italy, Paris... they come through every time! We had some minor issues a couple of times while on the trip, we called them, and they resolved it immediately! The Italy trip was originally booked before the pandemic, was forced to cancelled. They gave us a full credit for over 2 years to use. We rebooked our Italy that was almost identical to the original 2 years later, and it was perfect! We will definitely continue to book with them in the future!

Date of experience : November 14, 2022

Tripmasters made an error in my hotel…

Tripmasters made an error in my hotel booking and refused to recognize that fact. Their management is "cheap" and unprofessional. I recommend that travelers use someother agency to travel. i discovered that Trip Masters actually uses with their hotel selections - Expedia. So use Expedia or Hotel.com th get your hotel.

Date of experience : September 09, 2022

This company is terrible

This company is terrible! Never never book anything with it! I spent ~$6k booked a trip to Europe for our family, because of pandemic crisis, I have to cancel it, though the reserved hotels are refundable, United airlines provides full refund to canceled flights, Tripmasters wanted to keep the money for future credit if I cancel it right now!I will wait another two weeks and see what will be happened next, If I couldn’t get my money back, I will go to BBB to complain about this and ask our credit company to get our money back! I also plan to ask my lawyer to sue this company! Yes, I should rate this company zero star!

Date of experience : May 13, 2020

Tripmasters is an amazing resource

Tripmasters is an amazing resource! I have taken one trip with them (France/England), and everything was absolutely perfect. I’m booking for this fall to Italy. For those complaining about refunds during the pandemic, Tripmasters offered you all full travel credits, and that is within their rights to do so. It isn’t their fault a pandemic happened.

Date of experience : June 18, 2022

THE WORST travel agency i have ever used

I had booked a trip to Europe and less than 45 minutes later i called to cancel and the company told me they have already booked the hotels, which were non-refundable. They were uncooperative to try and work with me on this cancellation. DO NOT BOOK with them ever! Additionally, they're way overpriced. The hotels in the itinerary are all 2 star $50 hotels. i checked the times/reservation and I could have saved hundreds of dollars booking flight and hotels separately. Will not be ever using this company again.

Date of experience : February 14, 2021

I've used TripMasters twice now and in…

I've used TripMasters twice now and in both occasions, I had a nice experience. The first package that i bought was a 10-day self-drive vacation in Ireland for me and my wife. That worked out beautifully. The following year, we wanted to travel to Nice in Southern France, Monaco the parts of Italy (Venice, Florence, Rome and Amalfi), I customized a package in their website and added the cities that we wanted. The trip went very well (except for a Al Italia that cancelled a local flight and ferried us by bus instead but that's not TripMaster's fault). I'd go back to TripMasters again for my next trip.

Date of experience : January 09, 2020

Never again

Sent us multiple urgent messages adding additional fees after booking, after multiple frustrating conversations I looked into itinerary cost and found I could have saved myself 2,700 and a lot of headache. Cancelling would cost an outrageous amount so had to just take getting burned by them. Will never use them again.

Date of experience : May 15, 2022

Italy trip cancelled due to Covid- NO REFUND GIVEN

Same thing happened to me and my family as most of the complaints on this forum. I booked an Italy in Nov 2019 before Covid happened and then everything got cancelled b/c of explosive numbers in Italy and now, US's numbers are rising and we are unable to travel to Italy b/c of EU restrictions. They refuse to give us a refund even though everything was cancelled b/c of COVID and restrictions, something beyond our control. They are giving us credit instead to be used by 11/2021. Horrible, if they go under by then, I'll have lost 6k. Don't ever book with them.

Date of experience : July 19, 2020

Do NOT use Tripmasters

Do NOT use Tripmasters! Our flights were cancelled by the airline and Tripmasters does nothing to help rebook flights, and since they purchase the flights, your hands are tied, and you can't make any changes. Therefore, we couldn't go on our trip. The airlines offered a full cash refund since they cancelled the flights, but Tripmasters will only offer a credit. I wouldn't trust going on an international flight with them as they do NOTHING to help with flight changes. They have simply told us to "wait" for over two months. They only started to do something about our trip when we initiated a chargeback. (Magically!) As many have echoed before, they utilize delay and scare tactics rather than helping clients rebook flights or do anything concerning their travel plans.

Date of experience : August 27, 2020

DO NOT USE THEM!

DO NOT USE THEM!! I can't express enough not to give them a dime of your money. They are the worse travel agency I have ever encountered. They screwed all customers who had reservations booked with them during the Coronavirus and they should be ashamed of themselves. Unable to assist, blame a 2 month wait on the service providers, say they won't give a credit for services that cancelled on customers, lied with no response to the consumer, you name they will do anything to keep your hard earned money.

Date of experience : May 12, 2020

I have used TripMasters for two…

I have used TripMasters for two separate vacations, once to Prague, Vienna and Budapest and once to Edinburgh. I had a wonderful experience both times. In Budapest I had an issue with finding one of our tour vendors. I called TripMasters for assistance they helped me right away. I would highly recommend TripMasters.

Date of experience : September 26, 2022

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  16. Read Customer Service Reviews of tripmasters.com

    Tripmasters made it easy to plan our itinerary. We reviewed the selected hotels and changed a few. We added sightseeing packages. We changed some of the times for train departures to give us more time in a certain city. We saved close to 50% in comparison to booking through a travel agent.