tui travel agents pontefract

TUI Holiday Store

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3 Bridge st

Pontefract WF8 1PG

United Kingdom

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Rtc travel consultants ltd, hays travel pontefract, travel counsellors plc, tui holiday store, hays travel pontefract market place, travel ingredients, hays travel castleford, wallace arnold travel, hays travel, hays travel wakefield asdale road, althams travel, fusiontravel, wasdale resource centre for children, jhelum travel centre, water by nature, travel safe horbury, hays travel wakefield, oneworld travel, jet 2 holidays.

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Branch details

0.8 miles from your location

Contact Details

Unit 14, 20 Salter Row, Pontefract, WF8 1BA

Opening Times

At our Pontefract Branch

Specialists in:.

• Multi-destination holidays

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Suggested companies

Loveholidays, jet2holidays.

TUI   Reviews

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Reviews 4.4.

90,888 total

Most relevant

TOM4106 to Ibiza 10/6/24

Our flight to Ibiza was delayed by 4hrs due to a technical fault. The crew were absolutely fantastic making sure they provided regular updates on the status of the flight and offering to help any way they could to make things easier eg water or heating baby bottles etc. Such a fantastic team and the lovely pilots who took time to speak with our 6 year old and have photos after what must have been a long day. We wouldn't hesitate to fly with TUI again.

Date of experience : 10 June 2024

Reply from TUI

Hi Victoria, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I'm sorry to hear your outbound flight was affected by a significant delay, although it's great to hear that the crew on board provided fantastic service during the delay, keeping you updated and assisting in any way they could. It’s heartwarming to know that they helped make the situation easier for everyone, especially by taking the time to engage with your 6-year-old and capturing memorable photos. Your kind words about our team mean a lot to us, and we'll be sure to pass on your compliments to the crew and pilots. We strive to provide exceptional service even in challenging situations, and it’s wonderful to hear that we were able to meet your expectations. Thank you for your continued trust in TUI. We look forward to welcoming you on board again for many more pleasant journeys. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Nice clean hotel

Nice clean hotel, food quality excellent, loads of fresh salads and fruit. Animation team excellent, really tried to get everyone involved, but left you alone if that’s your preference. Very limited evening entertainment. Be aware that you need to leave a €100 deposit when you check in. Returned a couple of days once home.

Date of experience : 03 June 2024

Hello there, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction We are so pleased you had a great holiday with us, and the overall experience was so positive. We do hope you made some amazing memories, we will be sure to pass these lovely comments back to the hotel staff to see :) We thank you for choosing TUI, and hope your next holiday is just as memorable. Kind Regards and many thanks, Lucy Customer Support Team

Tui the professionals in travel

Tui and team are absolute professionals. From booking our holiday to the end they kept us updated through their excellent app. Even after returning they contacted us a ‘Welcome home’ email. We will only be booking any future holidays with Tui they are the best. As a matter of fact we can’t wait to book again. Keep up the good work Tui at Beckenham.

Date of experience : 04 June 2024

Hi PJ, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you had such a wonderful experience with us from start to finish. We're especially grateful for your loyalty and your kind words about the TUI Beckenham team. Knowing that you’ll only be booking your future holidays with TUI is the highest compliment we could receive. We can’t wait to help you plan your next adventure! Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Just back from Cape Verde

Just back from Cape Verde, Boa Vista, booked on the TUI app. Reasonable price, great service, fantastic holiday, marvellous hotel, TUI rep on hand plus TUI app to keep us informed. Will use TUI again as now confident that I will have an amazing experience with NO STRESS!

Date of experience : 14 June 2024

Booking process only

This is a preliminary review only as not yet been on holiday. Booking was straightforward, with a good price at an ideal resort. Arranging special provisions was simple, and so far, everything has been easy. Holiday is 130 days away, though.

Date of experience : 08 June 2024

Hello Dave, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lucy Customer Support Team

The Human Touch

We haven't been on a package holiday for some years so weren't comfortable booking online. Visited the TUI store and were grateful for the time and patience shown by the staff to help us choose something that suited our needs and Budget.

Good experience eventually

After a disastrous start trying to book online and unable to do so, I rang and spoke to a lovely lady. She couldn't sort the booking out on that day either. She arranged to call back the next day and did so on time . We got the booking done although we did have to change dates, but she was very helpful and sorted everything for us and the other couple of friends who had had the same experience the previous day.

Date of experience : 09 June 2024

Hi Julie, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m sorry to hear you experienced issues with booking online, although it's great to see that one of our agents was able to come to the rescue and get your holiday booked for you. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

I booked my holiday on the 10th later…

I booked my holiday on the 10th later realised that the confirmation said Mrs Brian Satterthwaite not Mrs Carol Satterthwaite. Rang to change this and had to pay £25 admin fee even though I explained that I had just lost my husband. Think that you could be more compassionate in bereavement cases . This holiday is now booked but will not be using Tui in the future

Date of experience : 17 June 2024

Better by far

Had a brilliant experience at tui booking a holiday. This is in stark contrast to a previous experience many years ago. They've definitely got it right now. Fantastic staff and the best prices. Really helpful, went above and beyond 5 stars minimum 👍

Hi Brian, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear that your recent booking experience went smoothly and you had such great service. It's great to know that we've improved since your previous experience many years ago. Your kind words about our fantastic staff and competitive prices mean a lot to us, and we are delighted to have exceeded your expectations this time around. We’d like to thank you for allowing us the opportunity to restore your faith in TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Having booked a holiday then told of building works

Having booked a holiday and then receiving an email that renovations being carried out which had overrun and would still be ongoing during our stay. Was not informed at the time of booking that works are being carried out. Looked at changing the holiday location but would be at an extra cost. Informed that there will be some noise not going to be a peaceful holiday as we wanted

Date of experience : 16 June 2024

Family Holiday 2025

Originally came in to the Bolton Middlebrook TUI store for some ideas for our next family holiday. Claire was so incredibly helpful and knowledgeable, she listened to what we wanted, and found us an amazing holiday at an amazing price we booked there and then. Roll on 2025!!

Hi Debbie, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful booking experience with Claire in TUI Bolton! We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Been with Tui for about 25 years and…

Been with Tui for about 25 years and have been with Alex for the last 13 years she is now at the Caerphilly branch which she is permanent I have travelled where ever she has gone I travel 20 miles now from where I live I have 1st class service every time with here she is a lovely girl but also very professional doing her job

Hi Joy, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. Thank you so much for your incredible loyalty over the past 25 years and for your continued trust in TUI and our services. We're especially thrilled to hear about your positive experiences with Alex over the last 13 years. It is heartwarming to know that you travel such a distance to receive her first-class service. We’d like to thank you for continuing to choose TUI and we can’t wait to take you away on holiday with us again soon. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Alicia hotel cala bona

The hotel was excellent, the easy jet flight was good and afforded more personal space than Tui aircraft. The Hotel was as described in the brochure and the hotel staff were excellent. Pedro on reception at the Hotel was brilliant as we had a problem with a late transfer and he went above and beyond to sort it out. We were very well looked after by the hotel staff here. The location of this hotel is right on the sea front and you were so close to the sea that it almost felt like you were in a balcony cabin on a cruise ship. Situated in a pleasant area of cala bona and within an easy stroll to the excellent cala millor beach. Buses outside the Hotel to everywhere and easy to use .

Date of experience : 06 June 2024

Hello Jacqueline, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction We are so pleased you had a great holiday with us, and the overall experience was so positive. We do hope you made some amazing memories, we will be sure to pass these lovely comments back to the hotel staff to see :) We thank you for choosing TUI, and hope your next holiday is just as memorable. Kind Regards and many thanks, Lucy Customer Support Team

Well done Thomson

I first dealt with a young lady who didn’t speak english as her first language, she was very helpful but we had a little problem with the booking and when the e.mail arrived I noticed there had been a mistake made, I phoned straight away and spoke to a lovely lady who could not do enough to sort my problem out, I was so impressed with this young lady I can’t speak highly enough about how lovely and helpful she was, Well done Thomson,

Hi Jennifer, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear that despite the initial hiccup, our team members were able to assist you promptly and effectively. We truly appreciate your kind words about the young lady who assisted you in resolving the issue with your booking. Providing excellent service is at the heart of what we do, and we are thrilled that she left such a positive impression on you. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Great service in store, not so great service from call center

Booked online and had an issue with setting up direct debit with the call center, went into store and they were really helpful and advised me what to do. The call center kept telling me I couldn't set up a direct debit from the date I chose, but I managed to do it myself when I got home after speaking to the people in store. The person in the call center didn't understand what I was trying to do. I will probably book my next holiday in store.

Hello Tania, Thank you for your lovely comments left, We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction- so this is really lovely to read. We are so pleased your had a positive booking experience in store with us, we loved being apart of this exciting time. We hope you are looking forward to your holiday, we thank you for booking with TUI. Kind Regards and many thanks, Lucy Customer Support Team

Great Company (Tui )

My experience,really easy to book my holiday and I have never any problems when booking through the tui app. I have booked through this app in many occasions and I aways feel that the tui reps are very helpful within my hotel and also at the airport.

We love going to Austria hiking.

We love going to Austria hiking and the package from TUI gave us good choice at a very reasonable price. The whole holiday was well organised and the hotel was wonderful. The area and location were excellent. We had a great holiday.

We had an amazing experience at Messonghi Beach Resort Corfu.

We had an amazing experience at Messonghi Beach Resort. Fantastic people, always with a smile and always willing to help. Important to highlight, show them respect and they will return it back. The food was great, a mix of Mediterranean and Greek/Continental, to everyone's taste. The room was pointing to the river and can say it was very quiet, with nice views. Nothing to point out to the room, large and with everything we can expect when on holidays. Amazing surrounding space, very green and taken care.

Hi there, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so glad to hear you had such a wonderful holiday with us to the Messonghi Beach Hotel in Corfu! It's great to know that you enjoyed your stay and appreciated the friendliness and helpfulness of the staff. Your kind words about showing respect and receiving it in return truly capture the spirit of our team. We’d like to thank you for choosing TUI and we hope that you'll come back to us for your next getaway. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Staff receptive to problem and sorted…

Staff receptive to problem and sorted efficiently....went above and beyond to make us feel welcome in the branch ..informed us of other options available to us for disabled passenger and assured us of further help hearer to holiday date with booking passes etc ..thank you

Date of experience : 07 June 2024

Hi Heather, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m so pleased to hear you're happy with our service. Customer feedback is invaluable and it's great to know that we were able to exceed your expectations. We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us. Kind Regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland

Tui allocated rooms without balconies.

Tui allocated rooms without balconies. We specifically ordered rooms with balconies, and were not even aware that there were rooms without balconies. On arrival at the resort, the hotel were unable to help us, and Tui were unwilling to help us. Online rep was waste of space. Lesson learned. Do not trust this company, and photo capture every step of your online booking, as these people may deliberately do the same switch with your booking, and you won’t know until you get to the resort and it’s too late.

Hi John, Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction. I’m sorry to hear that you haven't been given the room you were hoping for. Upon reviewing your booking details, it appears that a room with a balcony was not included in the original reservation. I'm sorry for any misunderstanding that may have occurred during the booking process. As you're currently in resort, please continue to liaise with our resort team who will be best equipped to help. You can speak to the team either by calling +4420 38 303 111, or using the messenger function on the TUI app. Thanks again for reviewing us and letting us know your thoughts. We'll keep working towards making sure we're providing the best possible service. Kind regards and many thanks, Lauren Customer Support Team TUI GROUP TUI UK & Ireland