norwegian cruise line refund request form

Payments & Refunds

To reserve your cabin and lock in the final price, you will be required to place a deposit on your cruise. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date.

Deposit and Final Payment

*Restricted Fly Cruise Bookings deposit (per person) plus 100% cost of restricted air flight. Note: Select promotions require full payment at the time of booking.

Cancellation and Refunds

Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid, and deposits are often non-refundable. We recommend purchasing insurance to protect against covered unexpected events. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Norwegian cruises.

norwegian cruise line refund request form

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Cruise Lines

Ncl’s flexible cancellation policy: refunds and future cruise credits explained.

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As I set sail into the world of travel, I find myself navigating through the uncertain waters of the COVID-19 pandemic. Luckily, Norwegian Cruise Line (NCL) has come to the rescue with their flexible cancellation policy.

This policy offers a lifeline to passengers on canceled sailings, providing full refunds to their original payment method. But that’s not all – NCL goes above and beyond by offering a coupon for 10 percent off a future sailing departing through 2022. And the best part? These coupons can be combined with future cruise credits and other discounts, making the journey even more enticing.

However, it’s important to note that any promotions attached to canceled bookings will not be carried over to new reservations. To ensure peace of mind, NCL advises passengers to purchase travel insurance that includes ‘cancel for any reason’ coverage, allowing them to recoup any additional costs.

So, whether you’re ready to set sail soon or are planning for future adventures, NCL’s flexible cancellation policy has got you covered.

Table of Contents

Key Takeaways

  • Passengers on canceled sailings receive full refunds to original forms of payment.
  • Passengers receive a coupon for 10 percent off a future sailing departing through 2022.
  • Passengers who used future cruise credit will see full amount refunded to their Latitudes account.
  • Passengers can cancel two months out for a full refund to original form of payment.

NCL’s Cancellation Framework

I can cancel my Norwegian Cruise Line booking and receive a full refund in the form of a future cruise credit if I cancel at least two months prior to the sailing date. Norwegian Cruise Line has a flexible cancellation policy called Peace of Mind protection. This policy allows passengers to cancel their reservations up to 15 days before the sailing date and receive a full refund in the form of a future cruise credit.

However, in order to be eligible for this refund, all passengers in the reservation must accept the future cruise credit. It’s important to note that refunds are not given for no-shows or unsailed days if a passenger chooses to leave the sailing.

Additionally, passengers who secure flights through Norwegian will receive a future cruise credit for airfare when canceling under the Peace of Mind protection.

It is recommended for passengers to purchase travel insurance that includes ‘cancel for any reason’ coverage to recoup additional costs.

Refund Options

Passengers who need to cancel their reservation have the option to receive a full refund or a future cruise credit. The cancellation process and refund eligibility vary depending on the sailing date and accommodation type. For sailings through October 31, 2021, passengers can cancel up to two months before the sailing date to receive a full refund to their original form of payment. For sailings after October 2021, the cancellation and refund policies are based on the length of the sailing and type of accommodation. It is important to note that all passengers in the reservation must accept the future cruise credit in order to cancel under the Peace of Mind policy. Refunds are not given for no-shows or unsailed days if the passenger chooses to leave a sailing. Passengers who secure flights through Norwegian receive future cruise credit for airfare when canceling under the Peace of Mind protection. It is recommended for passengers to purchase travel insurance, including ‘cancel for any reason’ coverage, to help recoup additional costs.

Travel Insurance Considerations

When considering travel insurance, it’s important to carefully review the coverage and terms before making a purchase. Here are some key considerations to keep in mind:

Claim process: Understand how to file a claim and what documentation is required. Familiarize yourself with the timeline for submitting claims and any specific procedures that need to be followed.

Coverage limits: Take note of the maximum amount that the insurance policy will cover for various expenses such as medical emergencies, trip cancellations, or lost luggage. Be aware of any sub-limits or exclusions that may apply.

Pre-existing conditions: If you have any pre-existing medical conditions, check if they’re covered by the insurance policy. Some policies may require additional documentation or impose limitations on coverage for pre-existing conditions.

Cancel for any reason (CFAR) coverage: Consider whether you want the option to cancel your trip for any reason and be eligible for reimbursement. CFAR coverage typically incurs additional costs but provides more flexibility.

Read the fine print: Carefully read the policy documents to understand the terms, conditions, and exclusions. Pay attention to any restrictions or limitations that may affect your coverage.

By understanding the claim process and coverage limits, you can make an informed decision when choosing travel insurance that suits your needs.

Frequently Asked Questions

Can i cancel my norwegian cruise and receive a full refund if i am not comfortable traveling due to covid-19 concerns.

Yes, if you are not comfortable traveling due to COVID-19 concerns, you can cancel your Norwegian Cruise and receive a full refund. Refund eligibility and cancellation options are available under Norwegian’s flexible cancellation policy.

What happens if I cancel my Norwegian Cruise within 15 days of the sailing date?

If I cancel my Norwegian cruise within 15 days of the sailing date, there may be penalties for canceling. It is important to review the specific cruise cancellation policies to understand any fees or restrictions that may apply.

If I cancel my Norwegian Cruise, will I receive a refund for the flights I booked through the cruise line?

If I cancel my Norwegian cruise, I won’t receive a refund for the flights I booked through the cruise line. It’s important to note that reimbursement for travel depends on the cancellation policy and timeframe.

Are there any circumstances in which I would not receive a refund for a canceled Norwegian Cruise?

Refund eligibility for a canceled Norwegian cruise depends on the circumstances. Exceptions to the refund policy may include no-shows, unsailed days if the passenger chooses to leave the sailing, and cancellations made within 30 days of the sailing date.

Should I purchase travel insurance for my Norwegian Cruise and what coverage should I look for?

When it comes to booking a Norwegian cruise, purchasing travel insurance can provide peace of mind. It can cover unexpected events such as trip cancellations, medical emergencies, and lost luggage. However, it’s important to carefully review the coverage and consider the cost before making a decision.

norwegian cruise line refund request form

Meet Asra, a talented and adventurous writer who infuses her passion for exploration into every word she writes. Asra’s love for storytelling and her insatiable curiosity about the world make her an invaluable asset to the Voyager Info team.

From a young age, Asra was drawn to the power of words and their ability to transport readers to far-off lands and magical realms. Her fascination with travel and cultures from around the globe fueled her desire to become a travel writer, and she set out on a journey to turn her dreams into reality.

New Protocols: Cruise Lines Adjusting Testing Requirements

Jeff Corwin’s Alaska Adventure Voyage With Princess Cruises

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Meet Asra, a talented and adventurous writer who infuses her passion for exploration into every word she writes. Asra’s love for storytelling and her insatiable curiosity about the world make her an invaluable asset to the Voyager Info team. From a young age, Asra was drawn to the power of words and their ability to transport readers to far-off lands and magical realms. Her fascination with travel and cultures from around the globe fueled her desire to become a travel writer, and she set out on a journey to turn her dreams into reality.

norwegian cruise line refund request form

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Wonder of the seas: a spectacular inaugural voyage.

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Wow, what an incredible experience I had on the Wonder of the Seas’ inaugural voyage! Let me tell you, it was nothing short of spectacular.

This massive cruise ship, with its capacity of 6,988 guests, took me on a thrilling 7-day journey through Labadee, Haiti, Coco Cay, San Juan, and Nassau.

From the bustling excitement on the Deck 5 promenade to the lush oasis of the Central Park on Deck 8, there was never a dull moment.

Get ready to hear all about the high energy, excitement, and whirlwind of activities and entertainment that awaited me on this remarkable voyage.

  • The Wonder of the Seas has a maximum guest capacity of 6,988 and is 1,188 feet long.
  • The ship’s inaugural cruise is a 7-day itinerary that includes stops at Labadee, Haiti and Coco Cay.
  • The first night of the cruise offers exciting activities and there are attractions on Deck 5 promenade and in the Boardwalk Neighborhood.
  • The ship features a Central Park on Deck 8 and a variety of dining options including the main dining room and Park Cafe.

The Impressive Size of Wonder of the Seas

I can’t believe the Wonder of the Seas has a max guest capacity of 6,988. It measures 1,188 feet in length and 210 feet in width, making it incredibly impressive compared to other cruise ships.

Its size and dimensions are truly awe-inspiring. The sheer number of guests it can accommodate is remarkable, ensuring that there is always a vibrant and lively atmosphere onboard.

With its length of 1,188 feet, the Wonder of the Seas stands tall and majestic, dominating the seas. Its width of 210 feet allows for spacious and comfortable accommodations for all guests.

This colossal ship is a marvel of engineering, providing an unforgettable experience for those fortunate enough to embark on its remarkable voyage.

Exciting 7 Day Inaugural Cruise Itinerary

Embarking on the 7-day inaugural cruise, I eagerly anticipate stops in Labadee, Haiti and Coco Cay, as well as visits to San Juan and Nassau. These destinations offer a plethora of excursions and attractions, from exploring the vibrant streets of San Juan to ziplining through the breathtaking scenery of Labadee.

Onboard, the dining options and culinary experiences are equally impressive. The main dining room offers a mouthwatering array of dishes, while the specialty restaurants like Giovannis and Chops Grille provide a more intimate and gourmet dining experience.

The Deck 5 Boardwalk Neighborhood is a hub of activity, with the Aquatheater and The Abyss dry slide providing thrilling entertainment. And on Deck 8, the Terrace bar and Park Cafe offer stunning views of the Caribbean waves, perfect for enjoying a morning coffee or sunset drink.

This inaugural cruise promises to be an unforgettable experience, filled with exciting excursions and delectable dining options.

Explore the Boardwalk Neighborhood on Deck 5

The Boardwalk Neighborhood on Deck 5 is filled with thrilling entertainment options. The Aquatheater is a jaw-dropping venue where you can witness incredible performances that combine acrobatics, diving, and high diving into a massive pool. It’s like watching a live show right on the ship!

And if you’re looking to add a little adventure to your day, The Abyss dry slide is the perfect choice. It’s a thrilling ride that takes you down 10 decks in just a few seconds.

After all the excitement, you can indulge in the main dining options available in the neighborhood. From delicious seafood to mouthwatering steaks, there’s something for every palate.

The Boardwalk Neighborhood truly offers an unforgettable experience for all.

Convenience and Delights of Deck 8

Convenience and delights await on Deck 8. This deck offers a variety of stateroom categories, including cozy interior staterooms and luxurious suites with private balconies. Whether you’re looking for spacious accommodations with modern amenities or intimate rooms for a romantic getaway, Deck 8 has something for everyone.

On Deck 8, you’ll also find a range of delicious dining options. Restaurants like Giovannis and Chops Grille offer mouthwatering meals that are sure to satisfy your taste buds. And when you’re ready to relax and take in the beautiful views of the Caribbean waves, head to the Terrace bar. This bar offers a relaxing and picturesque atmosphere, where you can sip your favorite cocktail and feel the warm ocean breeze on your face. It’s the perfect spot to enjoy a refreshing drink with friends or loved ones.

Deck 8 is truly a haven of convenience and enjoyment. With its delightful terrace bar experience and variety of stateroom options, this deck ensures a memorable and comfortable cruise experience. So don’t miss out on the chance to indulge in the wonders that await you on Deck 8.

Overall Experience of Wonder of the Seas

I was blown away by the high energy and excitement throughout my cruise on Wonder of the Seas. From the moment I stepped onboard, I could feel the anticipation in the air.

The cruise ship amenities were top-notch, catering to every guest’s needs and desires. Customer reviews had raved about the incredible experiences, and I soon understood why.

The ship’s size was impressive, with a max guest capacity of 6,988 and a length of 1,188 feet. The bustling Deck 5 promenade was a hub of activity, offering a variety of shops and entertainment options. The Boardwalk Neighborhood on Deck 5 was a must-visit, with its Aquatheater and The Abyss dry slide.

The stunning Central Park on Deck 8 provided a lush garden atmosphere, complete with live plants. The convenience of Deck 8 was unbeatable, with a variety of stateroom categories, multiple specialty restaurants, and breathtaking views of the Caribbean waves.

Throughout the entire cruise, the energy and excitement never waned, making it an unforgettable experience.

High Energy and Entertainment

From the moment I stepped onboard, the energy and excitement on Wonder of the Seas were palpable, creating an atmosphere of non-stop fun and entertainment.

The ship truly lives up to its name, offering an array of high-energy nightlife options and captivating live performances. Whether you’re in the mood for dancing the night away at the vibrant nightclubs, enjoying live music performances at the various venues, or catching a thrilling Broadway-style show at the theater, there is something for everyone.

The nightlife on Wonder of the Seas is truly unmatched, with a diverse range of experiences to choose from. You can sip cocktails at the trendy bars, try your luck at the casino, or simply enjoy the electric atmosphere as you stroll through the bustling promenade.

No matter how you choose to spend your evenings, the ship promises to keep you entertained from dusk till dawn.

Thrilling Adventures and Activities

After experiencing the high energy and excitement of the Wonder of the Seas, I was eager to explore more of the thrilling adventures and activities onboard.

One of the highlights was the Aqua Theater, a magnificent venue where I witnessed jaw-dropping acrobatic performances and high dives into a sparkling pool.

The Abyss dry slide, on the other hand, provided an adrenaline rush as I slid down 10 decks in a matter of seconds.

As for dining, the main dining experience surpassed all expectations. The elegant ambiance, impeccable service, and delectable cuisine made every meal a memorable occasion. From mouthwatering appetizers to delightful desserts, the flavors were simply exquisite.

Whether you’re seeking exhilarating entertainment or indulging in a culinary delight, the Wonder of the Seas offers a truly unforgettable experience.

Anticipation for Ship Review on Porthole.com

Anticipating the ship review on Porthole.com, I’m excited to read about the experiences of other passengers and gain insights into the various aspects of the cruise.

The upcoming cruise reviews will provide a window into the wonders of the Wonder of the Seas. As the launch date approaches, my anticipation grows. I can’t wait to hear about the stunning size of the ship, with its max guest capacity of 6,988 and impressive length of 1,188 feet.

I’m eager to learn about the 7-day inaugural cruise itinerary, with its stops at Labadee, Haiti and Coco Cay, as well as the bustling Deck 5 promenade and the exciting activities on the first night.

And of course, I’m curious about the Boardwalk Neighborhood on Deck 5, with its Aquatheater and The Abyss dry slide, as well as the delicious food in the main dining room and the lush garden atmosphere of Central Park on Deck 8.

I’m also looking forward to hearing about the convenience of Deck 8, with its variety of stateroom categories, terrace bar, and Park Cafe.

And lastly, I’m eager to read about the overall experience of the cruise, with its high energy and excitement, limited face mask requirements for crew members, whirlwind of activities and entertainment, and thrilling adventures like the Dragons Breath zipline in Labadee.

The ship review on Porthole.com will surely satisfy my anticipation and provide a glimpse into the wonders that await on the Wonder of the Seas.

What Are the Dining Options Available on Wonder of the Seas?

There are a variety of dining options available on Wonder of the Seas, offering a wide range of cuisine. From the main dining room to specialty restaurants, there is something to satisfy every palate.

Can You Provide More Details About the Aquatheater and the Abyss Dry Slide in the Boardwalk Neighborhood?

The Aquatheater on Boardwalk is a thrilling spectacle, with high-diving acrobats and water shows that will leave you in awe. And if you’re feeling adventurous, the Abyss dry slide offers an exhilarating experience like no other.

Are There Any Specific Activities or Events Planned for the First Night of the Inaugural Cruise?

On the first night of the inaugural cruise, there will be a variety of activities and events to kick off the voyage with excitement. Guests can look forward to entertainment shows, themed parties, and delicious dining options.

What Are the Different Stateroom Categories Available on Deck 8?

On deck 8, there are different stateroom categories available, including Oceanview and Balcony rooms. These options provide stunning views of the ocean and allow for a relaxing and enjoyable cruise experience.

How Does the Embarkation Process on Wonder of the Seas Differ From Other Cruise Ships?

The embarkation process on Wonder of the Seas is smooth and efficient, setting it apart from other cruise ships. The boarding experience is quick and hassle-free, allowing guests to start their vacation without delay.

In conclusion, my experience on the Wonder of the Seas was absolutely incredible.

From the moment I stepped on board, I was blown away by the impressive size of the ship and the bustling energy on Deck 5.

Exploring the Boardwalk Neighborhood was like stepping into a thrilling amusement park, with attractions like the Aquatheater and The Abyss dry slide.

Deck 8 offered a beautiful oasis in the form of Central Park, with its lush gardens and stunning views.

Overall, the cruise was a whirlwind of high energy and excitement, with thrilling adventures and activities at every turn.

I can’t wait to read the ship review on Porthole.com and relive the memories of this spectacular inaugural voyage.

norwegian cruise line refund request form

Alfons is the visionary leader and driving force behind Voyager Info’s success. As the Editor in Chief, he brings a wealth of experience and an unwavering passion for travel to the helm of our cruise-centric platform.

With a lifelong fascination for exploring new horizons, Alfons discovered his love for the ocean and cruising at a young age. From sailing across pristine Caribbean waters to embarking on daring expeditions to far-flung destinations, he has amassed a treasure trove of first-hand experiences in the world of cruising.

Viking Cruises: Leading the Luxury Travel Industry

An image that showcases the breathtaking elegance of Viking Cruises: a sun-kissed, opulent ship sailing through the majestic Norwegian fjords, surrounded by snow-capped mountains, as guests relax on the spacious decks, savoring the ultimate luxury travel experience

As an avid traveler, I am constantly on the lookout for luxury experiences that satisfy my wanderlust.

And when it comes to leading the luxury travel industry, Viking Cruises is a name that consistently stands out. With their award-winning reputation, they have set the standard for both river and ocean cruises.

From being named the Best Luxury River Cruise Company to receiving accolades for their exceptional contributions to the industry, Viking Cruises continues to impress.

Join me as we explore the world in comfort and style with Viking Cruises.

  • Viking Cruises has received numerous awards and recognition for its luxury river and ocean cruises, including being named the Best Luxury River Cruise Company multiple times.
  • The company is committed to providing exceptional comfort and exploration experiences for its guests, and this mission resonates with both travelers and experts in the luxury travel industry.
  • Viking Cruises has experienced significant growth and development, celebrating its 25th anniversary and achieving record-breaking bookings. The company has also expanded its fleet with the addition of 17 new ships, including eight Viking Longships on European rivers and vessels on the Mekong, Nile, and Mississippi rivers.
  • Viking Cruises’ success and impact in the luxury travel industry are reinforced by its exceptional contributions, fleet expansion, and new ship launches. The company continues to be a leading choice for luxury travel experiences.

Viking Cruises’ Award-Winning Reputation

I’m proud to say that Viking Cruises has been awarded Best Luxury River Cruise Company eight times, solidifying our reputation as a leader in the luxury travel industry.

This recognition speaks to our industry influence and our commitment to customer satisfaction. Viking Cruises has consistently been recognized for our exceptional contributions to the luxury travel industry, receiving accolades from esteemed sources such as Luxury Travel Advisor and Food & Wine.

As Chairman of Viking Cruises, I am delighted to see our mission of exploring the world in comfort resonating with both our guests and experts in the industry.

Our growth and recent developments, including our 25th anniversary celebration and the addition of 17 new ships, further contribute to our impact on the luxury travel industry.

Viking Cruises continues to be the leading choice for those seeking unforgettable luxury travel experiences.

Setting the Standard in Luxury River and Ocean Cruises

Setting the standard in river and ocean cruises is a proud achievement for any company.

Viking Cruises has not only achieved this, but they have also set a new benchmark for luxury travel experiences. With their innovative approach and unparalleled customer service, Viking Cruises has transformed the cruise industry.

They have redefined luxury by offering unique and immersive experiences that cater to the discerning traveler. From their state-of-the-art ships to their carefully crafted itineraries, every aspect of a Viking cruise is designed to provide the utmost comfort and exploration.

Their commitment to excellence is evident in the numerous awards and accolades they have received. Viking Cruises continues to lead the way in luxury river and ocean cruises, making them the top choice for travelers seeking extraordinary experiences.

Consistent Excellence: Viking Cruises’ Best Luxury River Cruise Company Award

Receiving the Best Luxury River Cruise Company award for the eighth time is a testament to the consistent excellence of Viking Cruises. This recognition highlights Viking Cruises’ commitment to exceptional service and comfort, solidifying their impact on the luxury travel market.

Viking Cruises has proven time and again that they are dedicated to providing the utmost comfort and exploration to their guests. Chairman Torstein Hagen expresses pride in the recognition, as it resonates with both guests and experts in the luxury travel industry.

With their recent growth and developments, including their 25th anniversary celebration and the addition of 17 new ships, Viking Cruises continues to expand their influence. Their fleet expansion and new ship launches contribute to their status as a leading choice for luxury travel experiences.

Recognized for Exceptional Contributions to Luxury Travel

Recognized for my exceptional contributions to the world of luxury travel, I am proud to have made a lasting impact on the industry. Viking Cruises has not only established itself as a leader in luxury river and ocean voyages but has also taken significant initiatives towards sustainable travel and customer satisfaction.

In terms of sustainable travel, Viking Cruises has implemented various practices to minimize its environmental footprint. The company has invested in energy-efficient engines and onboard technologies to reduce fuel consumption and emissions. Additionally, Viking Cruises has partnered with local communities to support cultural preservation and conservation efforts in the destinations it visits.

To ensure customer satisfaction, Viking Cruises has focused on providing exceptional experiences and personalized service. The company’s commitment to comfort and exploration is evident in its luxurious accommodations and curated itineraries. Viking Cruises also values feedback from its guests, constantly striving to improve its offerings based on customer preferences and suggestions.

Through its impact on sustainable travel and dedication to customer satisfaction, Viking Cruises continues to set the standard in the luxury travel industry.

A Culinary Delight: Viking Cruises Named Best Cruise Line by Food & Wine

As a lover of fine dining, being named Best Cruise Line by Food & Wine is an exciting recognition for the incredible culinary experiences offered by Viking Cruises.

This accolade showcases the commitment of Viking Cruises to providing exceptional food and beverage options to its guests. The luxury travel industry is currently witnessing a growing trend towards culinary experiences, where travelers seek out unique and exquisite dining opportunities during their journeys.

Viking Cruises has embraced this trend by offering a wide range of gourmet dining options, including specialty restaurants, farm-to-table experiences, and wine tastings. The cruise line’s dedication to culinary excellence has resonated with travelers, making it a leading choice for those seeking luxurious and unforgettable dining experiences while exploring the world.

Viking Cruises’ recognition as Best Cruise Line by Food & Wine further solidifies its position as a pioneer in luxury travel trends.

Health and Wellness: Best River Cruise Line According to Women’s Health

Being named the Best River Cruise Line by Women’s Health is a testament to the commitment to health and wellness that resonates with travelers. Viking Cruises understands the importance of prioritizing the well-being of its guests and has implemented various health and wellness benefits on its cruises.

From nutritious dining options to onboard fitness facilities, Viking Cruises ensures that travelers have access to resources that support their physical and mental well-being. Customer testimonials further reinforce the positive impact of these initiatives, with guests praising the cruise line for promoting a healthy lifestyle and providing opportunities for relaxation and rejuvenation.

Celebrating 25 Years of Success and Unprecedented Performance

I’m proud to celebrate 25 years of success and unprecedented performance in the cruise industry.

Impact on sustainable tourism: Viking Cruises has made a significant impact on sustainable tourism with its commitment to environmental responsibility. From implementing energy-efficient technologies on its ships to reducing single-use plastics, Viking Cruises is leading the way in sustainable cruising.

Innovations in onboard amenities: Viking Cruises has revolutionized the cruise industry with its innovative onboard amenities. From spacious staterooms with verandas to world-class dining options and luxurious spa facilities, Viking Cruises ensures that guests have a truly exceptional experience onboard their ships.

Unmatched customer satisfaction: Viking Cruises’ dedication to delivering unparalleled customer satisfaction has been a key factor in its success. The company consistently receives top marks and awards for its exceptional service, attention to detail, and commitment to creating unforgettable travel experiences.

As we celebrate this milestone, I’m excited to see what the future holds for Viking Cruises and how it will continue to shape the luxury travel industry.

Unprecedented Growth: Viking Cruises’ Expanding Fleet

With the addition of 17 new ships since 2020, the fleet of Viking Cruises continues to expand at an unprecedented rate. This fleet expansion is a testament to Viking Cruises’ commitment to providing exceptional luxury travel experiences.

The new ship launches have allowed Viking Cruises to offer even more opportunities for exploration and comfort to its guests. These additions include eight Viking Longships on European rivers, as well as new vessels deployed on the Mekong, Nile, and Mississippi rivers.

This growth not only reinforces Viking Cruises’ influence in the luxury travel industry but also solidifies its position as a leading choice for unforgettable travel experiences.

The continuous expansion of the fleet demonstrates Viking Cruises’ dedication to meeting the increasing demand for luxury cruising and ensuring that guests have access to the best possible travel options.

Exploring the World in Comfort With Viking Cruises

After discussing the unprecedented growth of Viking Cruises’ expanding fleet, let’s now delve into the unmatched luxury and unforgettable adventures that await travelers with Viking Cruises.

Unmatched luxury: Viking Cruises’ commitment to providing unparalleled comfort and luxury experiences.

Unforgettable adventures: Exploring the world’s most remarkable destinations in style with Viking Cruises.

Impeccable service: Attentive and personalized service from a dedicated crew.

Sophisticated accommodations: Luxurious staterooms and suites with elegant design and modern amenities.

Culinary delights: Savor gourmet cuisine prepared by world-class chefs using locally sourced ingredients.

Cultural immersion: Engage in authentic experiences and cultural enrichment programs at every port of call.

Viking Cruises’ dedication to comfort and exploration has resonated with both guests and experts in the luxury travel industry. With their continuous fleet expansion and introduction of new ships, Viking Cruises remains a leading choice for those seeking unforgettable luxury travel experiences.

Viking Cruises: A Driving Force in the Luxury Travel Industry

Having made exceptional contributions to the world of luxury travel, Viking Cruises has become a driving force in the industry. With their innovative approach to luxury cruising, they have made a significant impact on sustainable luxury travel.

Viking Cruises’ commitment to sustainability is evident in their fleet expansion and new ship launches, which prioritize environmentally friendly practices. They have introduced state-of-the-art technology and design elements that reduce their carbon footprint and minimize environmental impact. By incorporating renewable energy sources and implementing waste management systems, Viking Cruises sets the standard for sustainable luxury travel.

Their dedication to providing unforgettable experiences to travelers, while also protecting the environment, has solidified their position as a leading choice for luxury travel. With their continuous growth and focus on sustainability, Viking Cruises continues to shape the future of the luxury travel industry.

What Are Some of the Other Categories in Which Viking Cruises Received Accolades in the 2023 Cruisers Choice Awards by Cruise Critic?

Viking Cruises received accolades in various categories at the 2023 Cruisers Choice Awards by Cruise Critic. From innovative itineraries to the impact of their sustainability practices, they continue to impress and lead the industry.

How Many New Ships Has Viking Cruises Added to Its Fleet Since 2020?

Since 2020, Viking Cruises has added 17 new ships to its fleet, contributing to its growth and impact on customer satisfaction. The expansion reflects their commitment to providing exceptional luxury travel experiences.

Which Rivers Have Viking Cruises Recently Introduced New Vessels On?

Viking Cruises recently introduced new vessels on the Mekong, Nile, and Mississippi rivers. These expansions are part of Viking Cruises’ overall growth and impact on the luxury river cruise market.

How Does Viking Cruises’ Mission Resonate With Guests and Experts in the Luxury Travel Industry?

Viking Cruises’ mission resonates with guests and experts in the luxury travel industry due to their commitment to excellence. They set themselves apart by providing exceptional experiences and exploring the world in comfort.

Where Can I Find the Complete List of Winners for the 2023 Awards of Excellence?

You can find the complete list of winners for the 2023 awards of excellence on Luxury Travel Advisor’s website. It includes the winners in various categories, including Viking Cruises.

What’s Included and Not Included in Your Cruise Fare!

An image showcasing a cruise ship with a clear division

I can’t wait to set sail on my dream cruise vacation!

But before I embark on this exciting adventure, I need to know exactly what’s included and not included in my cruise fare.

From the comfort of my cabin to the delicious food options and thrilling entertainment, I want to make sure I have all the information I need to plan my budget.

So, let’s dive in and explore what’s included and what’s not in my cruise fare!

  • Cabin is included in the fare but amenities vary depending on cruise line and cabin type.
  • Buffet offers a wide selection of international dishes, while specialty restaurants come at an additional cost.
  • Free shows and entertainment are included, but paid activities such as go-karts and simulated skydiving are available for an extra charge.
  • Gratuities, spa treatments, and extra activities like go-karts and roller coasters are not included in the cruise fare and require separate payment.

Cabin and Accommodations

The cabin is included in the fare, so I don’t have to worry about any extra charges for my room. It’s great to know that I can enjoy a comfortable and cozy space without any additional costs.

The cabin amenities vary depending on the cruise line and the type of cabin chosen. Typically, cabins come with standard features such as a bed, storage space, a private bathroom, and a television. Some higher-end cabins may offer additional amenities like a balcony, mini-fridge, or even a butler service.

As for room service options, many cruise lines offer 24-hour room service, allowing passengers to order food and beverages directly to their cabin. It’s a convenient option for those who prefer dining in the privacy of their own room.

Food and Dining Options

I love the variety of food options available on a cruise, from the buffet to the main dining room.

The buffet is a great option for those who want a wide selection of dishes to choose from. They usually offer a range of cuisines, including international dishes, salads, soups, and desserts. It’s a casual dining experience where you can try a little bit of everything.

On the other hand, specialty restaurants are a more upscale option. These restaurants often have a specific theme or cuisine, such as Italian, steakhouse, or seafood. While these restaurants come at an additional cost, they provide a more intimate and gourmet dining experience.

Whether you prefer the variety of the buffet or the elegance of the specialty restaurants, there are plenty of dining options to satisfy every palate on a cruise.

Entertainment and Activities

With a wide range of entertainment shows, activities, and movies, there is never a dull moment on a cruise ship. Here are some key things to know about the entertainment and activities on board:

Free shows: Cruise ships offer a variety of free entertainment shows, including Broadway-style performances, live music, comedy shows, and magic acts. These shows are included in the fare and provide great entertainment for guests of all ages.

Paid activities: While many activities on the ship are included in the fare, there are also some paid activities available for an additional charge. These can include go-karts, simulated skydiving, and even roller coasters. These activities offer a unique and thrilling experience for those looking for a little extra excitement on their cruise.

Additional Charges and Gratuities

When it comes to additional charges on a cruise, it’s important to be aware of the cost of specialty restaurants and gratuities. Specialty restaurants offer a more upscale dining experience and usually have a cover charge. These restaurants offer a variety of cuisines and are a great option for a special night out. Gratuities, on the other hand, are the service charges that are automatically added to your onboard account. These charges typically amount to around $15 per person, per day, and are distributed among the ship’s staff. It’s important to budget for these charges as they are not included in the cruise fare. Additionally, spa treatments and services are not included in the fare and also come with an additional cost. So, be sure to factor in these extra charges when planning your cruise budget.

Keywords: specialty restaurants, gratuities, spa treatments.

Extra Activities and Excursions

Go-karts, simulated skydiving, and roller coasters are some of the extra activities on a cruise that may require an additional charge. These paid activities provide an exciting and thrilling experience for passengers seeking adventure on their vacation. Cruise lines offer a variety of options to cater to different interests and age groups. From high-speed go-kart races to indoor simulated skydiving, these activities add an extra level of excitement to the onboard experience.

However, it is important to note that these activities are not included in the cruise fare and require separate payment. Additionally, when the ship docks at various ports, passengers have the opportunity to participate in shore excursions. These excursions, which are organized by the cruise line, offer a range of activities and experiences at the destinations visited, such as guided tours, water sports, and cultural explorations.

Similar to the paid activities onboard, shore excursions also require separate payment. It is advisable to plan and budget accordingly to enjoy these additional experiences during your cruise.

Are There Any Additional Charges for Using the Gym on the Cruise Ship?

Yes, there may be additional charges for using the gym on the cruise ship. However, there are usually membership options available that allow guests to use the gym for free, just like in a resort.

Are Tender Boats Available for Free During Port Visits?

Yes, tender boats are available for free during port visits. They are included in the cruise fare and run the entire time the ship is in port. There are no additional fees for using them.

Do Specialty Restaurants on the Cruise Ship Require an Extra Charge?

Yes, specialty restaurants on the cruise ship require an extra charge. However, there are still plenty of included dining options. Onboard entertainment, such as daily shows and activities, is included in the fare.

Are Spa Treatments and Services Included in the Cruise Fare?

Spa treatments and services, like massages and facials, are not included in the cruise fare. They come with additional charges. However, the gym is free to use and offers great views.

Are There Any Additional Charges for Activities Like Go-Karts or Simulated Skydiving on the Ship?

Yes, there are additional charges for activities like go-karts and simulated skydiving on the ship. These are considered specialty activities and are not included in the cruise fare.

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Norwegian Cruise Line Adjusts Refund, FCC Policies

  • Bruce Parkinson
  • April 14, 2021
  • Cruise News

Norwegian Cruise Line has made changes to its refund/Future Cruise Credit policy, which could make it easier for some frustrated would-be sailors to get their money back.

norwegian pearl jacksonville florida

Why The Change Became Necessary

When the shutdown first began, many folks who had their cruises canceled opted for Future Cruise Credits as opposed to refunds, then used those credits to book a new sailing. But as the shutdown dragged on much longer than anyone could have anticipated, some found themselves having multiple cruises canceled and running into a roadblock obtaining a refund because they’d had their original payments converted into non-refundable Future Cruise Credits.

In attempt to address this unusual circumstance, Norwegian has tweaked their policies. “You asked. We heard you,” states the cruise line on a new ‘ Refund Request for Future Cruise Credits’ form .

“​​​To offer our guests even more flexibility for future vacation planning, many who hold outstanding Future Cruise Credits (FCC) may now submit a request to convert their FCC to a monetary refund,” it goes on to say.

“Guests who elect to request their FCC to a monetary refund will receive the original cruise fare paid, back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile.”

Here are the qualifying reasons that will allow NCL customers to convert an existing FCC to a monetary refund:

  • Guest has been affected by two or more suspensions. 
  • Guest elected to cancel via NCL’s Peace of Mind (POM) policy AND then was affected by at least one additional suspension. 
  • As of April 5, 2021, a guest has an active and existing reservation for a voyage embarking on or before October 31, 2021 and will not be vaccinated.
  • An active and existing FCC is attached to a profile of a guest who has passed away.

Any guest qualifying through one of the above reasons must request a refund of the original cruise fare paid using the online submission form linked above.

norwegian getaway pool deck

There are exclusions to the refund offer, including the following situations:

  • A FCC has been transferred.
  • The current FCC holder is not the original FCC recipient.
  • A credit card dispute was filed for the charges.
  • The FCC is applied to an active and existing reservation.
  • The FCC has been partially applied.

As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to do so on behalf of all persons on the reservation. They must also attest they are authorized to remove the value of any bonus future cruise credits offered by Norwegian Cruise Line for all guests.

Norwegian says that upon submission of the online request, an email will be sent to the address entered on the form with a response and case number.

If a refund is approved — a process the line says could take up to 30 days — all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date.

NCL adds that any existing 10 percent Future Cruise Discounts will remain active and available for use on future bookings.

Norwegian Cruise Line recently announced extended suspensions for several ships:

  • Norwegian Breakaway, Norwegian Dawn, Norwegian Escape, Norwegian Getaway, Norwegian Sky, Norwegian Spirit, Norwegian Star, and Norwegian Sun have suspended sailings through August 31, 2021. 
  • In addition, Norwegian Epic is suspended through September 1, 2021 and Norwegian Pearl through November 7, 2021.

To date, no changes have been made to the scheduled July and August sailings on Norwegian Bliss and Pride of America .

But Norwegian Cruise Line will be sailing this summer . Norwegian Joy, Norwegian Jade, and Norwegian Gem are heading for new homeports in Greece and the Caribbean, with itineraries beginning in July.

norwegian joy sea trials

The company very much desires to start cruising again from U.S. ports, and recently submitted a restart plan to the CDC with a July start date. Key elements of the plan include a vaccination mandate for all passengers and crew , reduced capacity, and many other health and safety protocols.

”We believe that through a combination of 100 percent mandatory vaccinations for guests and crew and science-backed public health measures as developed by the Healthy Sail Panel , we can create a safe, ‘bubble-like’ environment for guests and crew,” said Frank Del Rio, CEO of Norwegian parent company Norwegian Cruise Line Holdings.

“We look forward to joining the rest of the travel, tourism and hospitality sectors in participating in this next phase of our recovery.”

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  • Norwegian Cruise Line

Debacle with Refund Request

By susanf31 , April 28, 2020 in Norwegian Cruise Line

Recommended Posts

Cool Cruiser

On March 23, I filled out the form requesting a refund for two cabins on 3/22 Encore that NCL cancelled.

When I filled out those forms, I got a pop-up saying "Refund in 90 days."  I never received any type of confirmation email or anything other than that pop-up.

So, I called them today making sure they had record of my refund request.

GUESS WHAT!! They DID NOT!  My name was NOT on their refund requests for EITHER reservation.

So then the phone rep told me to go fill out the form again.  I followed his instructions and filled out the form. GUESS WHAT I GOT?

It was a form CANCELLING my refund request and asking for cruise credit instead!!!  AND no way to "undo" what I just did and go back to REFUND REQUEST.

The phone rep is checking with his superiors to figure out how to go back to my refund request and said he will get back to me.

So, I called my credit card company and initiated a dispute.  

If you are going to dispute your charge, you need to do it within 6 months (Capital One).  I made my final payment in November, so I am still within my 6 month window. Whew!

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I was just told on the phone my refund would take up to 90 days. I had to follow up because they sure did not told me when I cancelled a week ago. 

SeaShark

People on CC are prone to do what they want, so I've learned its never a good idea to point out errors as people here only see NCL's errors.

However, if this was me, I would have:

a) Asked the person on the phone if they were a part of the team tasked with processing refund requests or if I was simply speaking to a random agent assigned to answer incoming calls from the 1-800 line. If the answer was the latter, I would insist on only speaking to the former.

b) When the person on the phone told me that they had no record of my refund request and that I needed to fill out the request form again, I would first insist they they provide me with an email stating the same...an email that includes their direct contact information so that I had documentation of the issue as well as exactly who was instructing me to fill out a form that had already been filled out and submitted.

c) I would insist that the person on the phone agree to remain on the phone while I filled out the form and monitor my submission to ensure that it was received and was proper. Also, they should state upfront that they have the ability to immediately intervene in case of an unexpected error in the process.

d) Were I submitting for two cabins, I would only do one and not proceed with the second until I had assurance that the first one was properly corrected.

e) The OP indicates that they cancelled two cabins on one sailing. Obviously a person's name can't be on a reservation for two cabins on one sailing, so I would have had to ask how...or IF...a person can cancel a reservation for a cabin that they are not actually booked into by name.

YMMV, but working through the process, at least for me, helps to avoid "debacles".

Like

I'm the OP, so here is the response.

I knew the NCL rep I was speaking to.  He was our group rep since we had a group reservations for my daugther's wedding. I had his name, email and direct phone number.

I said I had TWO reservations. He could find no record that either had a refund request pending.   He told me to fill out the form again - which I did for ONE of those reservations.  That is the reservation that came back that I cancelled my REFUND request and changed it to ship board credit.

My reservation agent was on the phone with me when I did it. He walked me through it.  Of course, I got very upset when I found out what he led me to do.  He had no idea how to fix it or undo it. He was going to contact his superiors and get back to me.

This doesn’t make the issue with passengers having issues getting a refund look any better.

“Frank Del Rio saw total compensation of $17.8 million in 2019 as President and CEO of Norwegian Cruise Line Holdings for what the company reported as a record financial year.

The compensation package made Del Rio the highest paid cruise line executive across the major publicly-traded cruise companies in 2019.”

https://www.cruiseindustrynews.com/cruise-news/22845-18-million-for-norwegian-cruise-ceo-frank-del-rio-in-2019.html

4 minutes ago, susanf31 said: I'm the OP, so here is the response.   I knew the NCL rep I was speaking to.  He was our group rep since we had a group reservations for my daugther's wedding. I had his name, email and direct phone number.   I said I had TWO reservations. He could find no record that either had a refund request pending.   He told me to fill out the form again - which I did for ONE of those reservations.  That is the reservation that came back that I cancelled my REFUND request and changed it to ship board credit.   My reservation agent was on the phone with me when I did it. He walked me through it.  Of course, I got very upset when I found out what he led me to do.  He had no idea how to fix it or undo it. He was going to contact his superiors and get back to me.    

So, just to be clear, the person you spoke with was a reservation agent and not someone assigned specifically to the refund processing effort. Were it me, I would have been hesitant as a reservation agent isn't going to have the same knowledge, skillset, and resources that the refund group would have.

The fact that it came back and cancelled the refund request and changed it to an FCC shows that, in fact, the system DID have this recorded as a refund request in the first place. The reservation agent obviously did not have access to the refund system and thus had no way of seeing that information. The reservation agent should have either got their supervisor involved upfront or referred this to the refund department.

Reservation agents are trained to take reservations...not to review or process mass cancellations. I wouldn't expect them to have the proper knowledge or insight and would not take their advice given their inability to fix or undo unexpected errors.

This is, as an example, why car dealers have people who handle sales, people who handle financing, and mechanics that perform repairs instead of one person who does all three. I wouldn't ask a salesperson for assistance with a transmission repair and I wouldn't ask a mechanic to arrange my auto loan.

Yes, the person I was speaking with was our NCL group reservation agent. We had been working directly with him since last June.  He said he had the most current list of those who requested a refund and neither of my reservations were on it.  He then told me to fill out the form again, and walked me through it.  So yes, it appears that my refund request had gone through and he, mistakenly, walked me through a process that undid my refund request - and then he had no idea how to reinstate it.  So I don't know where I stand now. I am waiting on a call-back from him.  In the meantime, I filed a dispute with my CC company.

I wonder if it changed it to the FCC because the deadline to apply for refunds ended yesterday? Best of luck to you!

Holiday Sharing

3 hours ago, JT1962 said: This doesn’t make the issue with passengers having issues getting a refund look any better.   “Frank Del Rio saw total compensation of $17.8 million in 2019 as President and CEO of Norwegian Cruise Line Holdings for what the company reported as a record financial year.   The compensation package made Del Rio the highest paid cruise line executive across the major publicly-traded cruise companies in 2019.”     https://www.cruiseindustrynews.com/cruise-news/22845-18-million-for-norwegian-cruise-ceo-frank-del-rio-in-2019.html        

I saw this today and thought the same. Tough to reconcile. Although it is typical of big businesd.

In reality, 90% of it has likely evaporated with the current 80% decline in stock value. That might bring some comfort to those that aren't FDR fans.

I call yesterday about my gratuitues refund which still hasent been refunded been nearly a month+ the rep said 90 days. Then I asked him do you see that I requested a refund for my cruise, he looked around and said no i do not see it. i was like what? I filled out the request form online. I told him I screen recored a video of me doing it on April 13th and I got a generic email about the cancellation " Thank you. Your refund request form was submitted successfully. Please allow 90 days for us to process your request.  Norwegian Cruise Line Pre Cruise Guest Relations". 

He wasent sure, So Im thinking they will wait 60-90 days before they acutally do the submittion of the refund or im not sure.

Georgia_Peaches

Georgia_Peaches

18 hours ago, SeaShark said: People on CC are prone to do what they want, so I've learned its never a good idea to point out errors as people here only see NCL's errors.   However, if this was me, I would have:   a) Asked the person on the phone if they were a part of the team tasked with processing refund requests or if I was simply speaking to a random agent assigned to answer incoming calls from the 1-800 line. If the answer was the latter, I would insist on only speaking to the former.   b) When the person on the phone told me that they had no record of my refund request and that I needed to fill out the request form again, I would first insist they they provide me with an email stating the same...an email that includes their direct contact information so that I had documentation of the issue as well as exactly who was instructing me to fill out a form that had already been filled out and submitted.   c) I would insist that the person on the phone agree to remain on the phone while I filled out the form and monitor my submission to ensure that it was received and was proper. Also, they should state upfront that they have the ability to immediately intervene in case of an unexpected error in the process.   d) Were I submitting for two cabins, I would only do one and not proceed with the second until I had assurance that the first one was properly corrected.   e) The OP indicates that they cancelled two cabins on one sailing. Obviously a person's name can't be on a reservation for two cabins on one sailing, so I would have had to ask how...or IF...a person can cancel a reservation for a cabin that they are not actually booked into by name.     YMMV, but working through the process, at least for me, helps to avoid "debacles".

This is a very comprehensive list of steps.  Personally, were I in the same situation as the OP, I wouldn't have known/thought to do all of this so I appreciate the suggestions.  I've read countless threads about the nightmares people have when trying to reach a satisfactory outcome with customer service.  Fortunately, we've never had to deal with NCL directly as we always us a TA.  I certainly understand the OP's frustration...it should be so much easier.  I seriously think that a list of steps like this should be in a permanent post at the top of the page.  "Steps to Successfully Reach A Desired Outcome When Talking to NCL Customer Service"    It could go a long way to help folks work through a problem.

If it's any consolation (even a tiny bit), I've read and noticed that prices on future cruises for similar ships and itineraries are quite a bit higher than they were pre-pandemic, making what seems like a large FCC (like 150%) not stretch as far as it sounds.

graphicguy

Did you keep a copy of the refund request?

Hindsight being 20-20.....

I do everything via email.  That gives me a dated and written record.  Also, one of the reasons I have a TA.  She also takes care of all my booking, changes, requests, etc.  She provides redundancy for any booking, change, request, etc I make.

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Norwegian Cruise Line

Contact Guest Experience

Please attach any supporting documents here.

IMAGES

  1. How to Get a Refund of Service Charges on Norwegian Cruise Line

    norwegian cruise line refund request form

  2. Norwegian Cruise Passengers Demand Refund

    norwegian cruise line refund request form

  3. Travel Trouble: Customer at loss when Norwegian Cruise Line reneges

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  4. Cruise Refund Policy & Updated Departure Dates

    norwegian cruise line refund request form

  5. Request Letter for Refund

    norwegian cruise line refund request form

  6. FREE 10+ Refund Request Forms in PDF

    norwegian cruise line refund request form

COMMENTS

  1. Frequently Asked Questions

    Any guest affected by one of the above, wishing to request a monetary refund (of their original cruise fare paid and in lieu of their active FCC, including bonus amounts) must submit a refund request via the Guest Relations Case Submission page at https://www.ncl.com/case-submission. Special Notes

  2. Refund form

    #1 Posted June 9, 2020 (edited) My cancelled cruise letter said the soonest I could request a refund would be on June 8, and that a form would be available. Has anyone found the form on...

  3. Cancellation Fee Schedule

    Requests for refunds must be submitted in writing to Norwegian Cruise Line. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Refund processing time is about 3 to 4 weeks.

  4. Additional Terms and Conditions

    Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, NCL shall refund all passage moneys paid by the passenger. A physician and a nurse are on board for each sailing.

  5. Norwegian Cruise Line

    Cruise Cancelled by Norwegian . If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC").

  6. How to Get a Refund for Your Canceled Cruise

    Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Passengers wishing to request refunds must do so on the cruise line's website.

  7. NCL Cancellation Policy: Can I Get a Refund for My Norwegian Cruise?

    Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts.

  8. Norwegian Cruise Line

    Guests who elect to request their FCC for a monetary refund will receive the original cruise fare paid back to their original form of payment and forfeit any bonus FCCs attached to their Latitudes profile. Applicability to convert an existing FCC to a monetary refund request may be submitted for one of the following reasons:

  9. Norwegian Cruises: Payments and Refunds

    1-6 days. $100 (per person including 3rd-8th) 120 days prior to sailing. 7+ days. $250. 120 days prior to sailing. *Restricted Fly Cruise Bookings deposit (per person) plus 100% cost of restricted air flight. Note: Select promotions require full payment at the time of booking.

  10. Ncl's Flexible Cancellation Policy: Refunds And Future Cruise Credits

    Luckily, Norwegian Cruise Line (NCL) has come to the rescue with their flexible cancellation policy. This policy offers a lifeline to passengers on canceled sailings, providing full refunds to their original payment method. But that's not all - NCL goes above and beyond by offering a coupon for 10 percent off a future sailing departing ...

  11. Norwegian Cruise Line Refund Policies, Explained

    Jul 27, 2023 Read time 3 min read (1:42 p.m. EDT) -- Navigating the various refund policies cruise lines have in place can be a challenging obstacle, particularly as the global coronavirus...

  12. Norwegian Cruise Line Adjusts Refund, FCC Policies

    If a refund is approved — a process the line says could take up to 30 days — all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of...

  13. Refund and Cancellation Policy for COVID-19

    September 14, 2023 15:48 Updated For all cruises: The following information applies to all sailings. Except as specifically stated below, or as otherwise provided in the Cruise Ticket Contract for your cruise, the standard cancellation policies and penalties described in the Cruise Ticket Contract apply.

  14. Refund and Cancellation Policy for COVID-19

    Cruise Cancelled by Norwegian. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). This policy also applies if you already cancelled ...

  15. DOCUMENT DOWNLOADS

    ESG Reporting & Downloads. Reports, policies and documents related to our sustainability program, Sail & Sustain. 7/27/2022. Norwegian Cruise Line Security Guide. Instructions and guidelines on Norwegian Cruise Line's safety and security policies. 04/02/2018. W9 Form. W9 Tax document form. 10/31/2017.

  16. Contact Norwegian Cruise Line Services

    Contact Us Need Help Planning the Perfect Vacation? We're here for any questions you may have. Call us at the number below to speak with our customer care: 1.866.234.7350 or WE'LL CALL YOU Hours of Operation Mon-Fri: 8am - Midnight ET Sat-Sun: 9am - 9pm ET Contact a Specific Department Expand All Reservations Casino Marketing

  17. Debacle with Refund Request

    I filled out the request form online. I told him I screen recored a video of me doing it on April 13th and I got a generic email about the cancellation "Thank you. Your refund request form was submitted successfully. Please allow 90 days for us to process your request. Norwegian Cruise Line Pre Cruise Guest Relations".

  18. Its 05/07/2020 Where is the refund form???

    The Link that has just appeared on the UK site for a refund actually connects to "Suspended Sailings - Request to Keep My Future Cruise Credits" " This form can only be used if you are removing the request for a refund for all individuals on a reservation".. And not the refund links posted above.

  19. Norwegian Cruise Line

    Contact Guest Experience Thank you for taking the time to contact us! Please submit one case per reservation (not per guest) to avoid delays in processing your request. Title: First Name: * Last Name: * Address 1: * Address 2: City: * Zip Code / Postal Code * Country: * County / State: * Phone: * Email: * Verify Email: * Ship name: *