halifax account holder travel insurance

Does Halifax Ultimate Reward Travel Insurance Cover?

• Coverage for you, your living spouse, and any children under the age of 18 (or 24 if they’re in full-time education).

Does Halifax travel insurance cover cancellation?

There is now coverage if you are overseas and are ordered to return home or prefer to leave early to avoid having to quarantine when you return due to an epidemic or pandemic declared by the World Health Organization (WHO) or a government body. The UK government or the government of the nation you’re visiting could issue the order to come home.

If you or someone you’re traveling with has scheduled to fly and the carrier or a government body refuses to allow you go because you or they are showing symptoms of a contagious sickness at the time of boarding, you or they are entitled for additional cancellation coverage.

If anyone traveling with the insurance holder has been advised to quarantine owing to a potential exposure to COVID-19, cancellation coverage will now be offered for those protected under the policy. Local lockdowns and a broader quarantine order are not included in this.

If you become unwell while traveling, you are still insured for emergency medical care. Anyone planned to go and protected under the policy will still have cancellation and medical coverage if they are required to quarantine on an individual basis.

On December 1, 2021, NHS Test and Trace / NHS Test and Protect (Scotland) contacts a friend you’re traveling with and informs them that they need to self-isolate and will be unable to accompany you. You will be insured for travel cancellation in this case.

You are scheduled to depart on December 1, 2021. There were no restrictions on traveling to your destination at the time you booked. The Foreign, Commonwealth and Development Office’s travel advice to that place changes two days before your journey begins, and now advises against all but essential travel. As a result, you must reschedule your vacation. You would not be protected for any cancellation expenses in this case, and you would need to seek compensation from the travel provider or another source, such as your credit card issuer.

It is critical that you study the terms and conditions of travel insurance to verify that the coverage matches your requirements.

What is covered by Halifax Ultimate Reward account?

The family travel insurance policy covers you, your spouse or partner (if you live together), and any children under the age of 18, or 24 if they’re in full-time education. Personal goods, specific sports and hobbies, and golf excursions are all covered.

Existing medical issues are not covered unless they are initially agreed upon with the insurer, in which case an additional premium may be required.

• Multi-trip travel around the world, including specific winter sports and golf excursions. There’s also coverage for UK excursions that include at least two nights of pre-booked lodging.
• Your children – any of your children who are 18 years old or younger, or who are 24 years old if they are in full-time education. When traveling with the account holder or a responsible adult, you are covered.
• As long as they reside with you, your partner can be a spouse, civil partner, or partner.
• If your personal baggage is lost, damaged, or stolen, you may be entitled to compensation of up to £2,500. This includes assets worth up to £500 and a single article, pair, or set of articles worth up to £500.
• Personal money is covered up to £750 in the event of loss or theft. This includes up to £300 in cash coverage. For those under the age of 16, the amount is limited to £50.
• Pre-existing medical issues are not covered unless the insurer has agreed to cover them.
• The excursion with the longest duration is 31 days. A maximum of 31 days of coverage in a calendar year for winter sports.
• Children are only protected if they are accompanied by you, the account holder, or another responsible adult.
• If you go against the recommendation of the Foreign, Commonwealth and Development Office (FCDO) or any regulatory authority, you are not covered.
• If you are unable to travel or prefer not to go because the FCDO or another equivalent government organization in another nation advises against travel due to a pandemic, you are not covered.
• When the account holder reaches the age of 71, all coverage terminates. As long as the account holder is under the age of 71, their spouse, partner, or civil partner (with whom they live) is insured until they become 71. Eligible children can also be covered if they are traveling with the policyholder’s spouse, partner, or civil partner.

If you need support when traveling abroad, dial +44 (0)208 239 3931 for Allianz Assistance’s 24-hour assistance line. Call Allianz Assistance at +44 (0)345 124 1400 if you need to lodge a claim or want additional information. You can also submit your claim online through the Allianz Assistance Hub, which is accessible via your banking app or Online Banking.

AWP Assistance UK Ltd (business as Allianz Assistance) administers the policy, which is underwritten by AWP P&C SA.

Please note that these are only a few of the key issues; the policy document included in the Ultimate Reward Current Account Getting Started Guide has complete details of the limitations and exclusions (PDF 1.3MB).

As part of the account application procedure, we will also send you the Insurance Product Information Booklet (PDF 2.4MB).

If your travel has been disrupted, you may also use our helpful travel disruption tool.

Do the Halifax do travel insurance?

Overview of Halifax travel insurance. Halifax’s Ultimate Reward Current Account package account includes travel insurance. For a monthly charge of £17, the account also includes AA breakdown cover, mobile phone insurance, and home emergency cover. AXA Insurance UK plc underwrites its insurance.

What is not covered in travel insurance?

Baggage delay, damage, and loss plans do not cover all of your belongings. Glasses, hearing aids, dental bridges, tickets, passports, keys, cash, and cell phones are all common travel insurance exclusions. These things are sometimes covered, but only up to a particular cost limit, so if you have several expensive electronic items (such as a laptop, tablet, and mobile phone), you may not have enough coverage to cover the loss of all of them.

Is Halifax Ultimate Reward account changing?

If we don’t hear from you by May 15, 2020, your account will be converted to a current account, and you won’t be eligible for monthly Reward Extras. You can upgrade to a Reward Current Account at any time after your account has been converted to a Current Account if you believe it is the ideal account for you.

We’re also adding a £3 monthly account maintenance fee on June 1, 2020, although this won’t apply if you deposit at least £1,500 into your account each month.

Between June and August, we won’t charge the £3 monthly account maintenance cost to help you get acclimated to your new account.

However, you must still pay £1,500 each month to be eligible for your reward.

To help you decide if this account is perfect for you, we’ve highlighted everything you’ll need to do to obtain Reward Extras.

Can I downgrade my Halifax Ultimate Reward account?

It’s good news for existing Halifax customers since if you haven’t received a switching bonus from Halifax since April 2020, you can still claim the bonus.

However, unlike Natwest, Halifax would not allow you to switch into an existing account and receive a bonus. You will need to create a new account.

If you have a Halifax “Current Account”

The Current Account from Halifax is a no-frills ordinary account. If you have this, all you need to do now is create a Reward or UItimate Reward account.

If you have a Halifax Reward account

Many of you, I’m sure, already have this account thanks to the generous £5 per month offer. As a result, you’ll need to create an Ultimate Reward account. You can downgrade the account once you’ve switched and received the money if you don’t want to maintain it (details below).

If you have both the Reward and Ultimate Reward accounts

If you already have both of these accounts, that shouldn’t be a problem.

Simply downgrade one of your existing Halifax accounts to a different type of Halifax account. After that, reapply for the same account. Then switch back to normal mode! Halifax has confirmed that this is acceptable.

Of course, there may be some differences in your insurance policies if you do this with the Ultimate Rewards account, so compare them before deciding to downgrade the old account.

How do I claim on my Halifax phone insurance?

If you haven’t already done so, you can register your mobile phone number with the insurer via online banking or by dialing 0345 124 1400.

Raising a claim

You must notify the authorities and your airtime supplier as quickly as possible if your phone is lost or stolen. If you do not do these steps, your claim may be denied.

• Your phone’s make and model. Check your instruction manual for this information, or remove the back cover and battery to find a label with this information.
• Your network/service provider. Tip: Your service provider’s information is frequently displayed on your phone’s screen or on your contract or monthly statement.
• The IMEI (International Mobile Equipment Identity) number is a unique identifier for mobile devices. Tip: Dial *#06# on your phone’s keypad to get this information shown on your phone’s screen.
• Click on your Ultimate Reward Current Account once you’ve enrolled into Online Banking.
• Then, under the ‘Account information and benefits menu,’ select ‘View account benefits.’
• Your policy information will be automatically loaded if you’ve already entered your mobile phone insurance data.
• If you want to file a claim, go to ‘View and update details’, then ‘Make a claim,’ and follow the onscreen instructions.

What is Halifax Reward net?

The Halifax Incentive account is now fee-free and offers a £2 monthly reward provided you deposit at least £750, pay out two or more direct debits, and keep your account in good standing. You have until June 12 to determine whether or not to opt-in if you opened your Rewards account after March 13th.

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The three best bank accounts with travel insurance bolted on: We pick our favourites and whether they're worth paying for

• Some bank accounts include annual worldwide travel insurance
• They often also include car breakdown cover and mobile phone insurance 
• Although there is a monthly cost, having such an account may make sense

By Ed Magnus For Thisismoney.co.uk

Updated: 03:28 EDT, 9 August 2022

View comments

Many Britons will feel a bank account isn't something they're prepared to pay for - after all, most current accounts are 'free'.

However, some packaged bank accounts offer a host of benefits that added together could justify their monthly cost.

The typical perks include free annual worldwide travel insurance, car breakdown cover and mobile phone insurance, often with family members included. 

There is also the convenience factor of having three insurance policies taken care of saving both time and effort in having to organise it separately. 

Some bank accounts charge a monthly fee, but throw in perks such as annual worldwide travel insurance.

Michelle Stevens, banking expert at comparison site Finder, says: 'If you and your family are frequent travellers, then a current account with packaged travel insurance could be well worth the monthly fee, especially given the rising cost of travel insurance premiums in the last two years. 

'But before signing up to any premium current account, it’s important you check that the terms of the travel insurance policy - as well as the other account features and perks - suit your needs.' 

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She adds: 'Another benefit of getting free travel insurance with a current account is that a lot of people usually forgo it - up to 8.6million in 2019 - which is not an advisable move. 

'If you get seriously injured abroad then the bill can reach hundreds of thousands of pounds, so having travel insurance included with a current account may result in a lot of people getting covered who may not have done so otherwise.'

We pick our three favourite current account deals for travel insurance, taking into account the monthly cost and the additional perks on offer.

1.  Nationwide Flex Plus  

This account offers worldwide travel insurance as well as mobile phone and European breakdown cover.

It does come with a £13 monthly charge, which, compared to other packaged bank accounts looks relatively cheap.

Its worldwide family travel insurance, includes winter sports, golf, weddings and business cover.

Nationwide offers worldwide travel, mobile phone and European breakdown cover and charges £13 a month for maintaining the account.

Cover for travel essentials includes luggage, documents and cash as well as protecting against travel-specific problems like delays, cancellations and medical expenses.

Then cancellation cover is up to £5,000, the medical expenses cover up to £10 million, whilst cover for travel disruption will be eligible when caused by natural disasters, or airline or travel end supplier failure.

The policy doesn't cover medical conditions unless they have been declared to Nationwide and accepted. In some instances, you can pay for a medical upgrade to your insurance policy.

Two other clauses to be aware of is that the longest trip length allowed is 31 consecutive days. 

For any person to be insured who is aged 70 or over, they must buy an age upgrade to cover them.

Although the monthly cost will add up to £156 a year, it's possible to offset much of this during the the first year, thanks to Nationwide's current account switching incentive.

Non-Nationwide members can currently get £100 for switching, whilst members who switch to the Flex Plus account could get £125.  

Saves the extra admin: Nationwide's annual travel insurance policy is worldwide, and covers a whole family for multiple trips, not just the individual account holder.

On top of travel insurance, account holders get vehicle breakdown cover both in the UK and the rest of Europe and mobile phone insurance for the whole family.

The car insurance is valid whether someone is a driver or a passenger in a vehicle, and comes with no excess to pay and unlimited callouts.

The mobile insurance covers mobiles belonging to the account holder and those belonging to their partner and dependent children. It covers for loss, theft, damage and faults.

2.  Virgin Money's Club M Account

Virgin's Club M Account comes with a £14.50 monthly charge.

Similar to Nationwide, it offers 31 days' worldwide cover per trip. It will cover the account holder and a partner living with them if there're both under 75, so it's a little more generous on that front.

Virgin's worldwide family multi-trip travel insurance - includes winter sports, golf and weddings. Plus, 24 hour access to a doctor at home or abroad.

There's also cover for up to four dependents under 18 - either in full time education or living with the account holder.

Emergency medical treatment, includes falling ill with coronavirus while away, and cover for the journey home, if it's medically necessary.

It also covers lost, damaged or stolen items, and if the baggage is delayed, any essentials will be paid for in the interim period. It also includes cover for delays or missed departures and winter sports as standard.

Account holders are also covered when cancelling or cutting short a trip if they fall ill with coronavirus as long as they didn't know they had it and weren't being tested for it when they booked their trip. 

The cover includes emergency medical, surgical, hospital, treatment and ambulance costs, as well as any additional accommodation and travel expenses if someone cannot return to the United Kingdom.

There is a maximum allowance of 31 days of worldwide cover per trip.

It covers the account holder and their partner living with them if they're both under 75. There's also cover for up to four dependents under 18. 

A claim will be void if it relates to any medical treatment received because of a medical condition or an illness related to a medical condition which a person knew about at the time of opening the account. 

What else? 

On top of the travel insurance it also offers UK breakdown cover with no call out charges, whether as the driver or the passenger and offers help at the roadside and at home.

It also offers worldwide mobile phone and gadget insurance covering against loss theft, damage, and breakdown

Just make sure you've declared any pre-existing medical conditions and don't leave your valuables unattended to be fully covered.

Its Worldwide family multi-trip travel insurance - including winter sports, golf and weddings. Plus, 24 hour access to a doctor at home or abroad.

Virgin current account holders also benefit from various other perks.

It offers access to an easy-access linked savings account paying 1.71 per cent on balances up to £25,000. C ustomers can also benefit from 2.02 per cent on balances up to £1,000 in their bank account.

New customers switching to the Virgin Money Club M Account can also receive a bonus of 20,000 Virgin Points to spend with Virgin Red, thanks to Virgin Money's latest current account switching offer.

Virgin Red is a rewards club that turns everyday spending into points. Once you are a member, you can earn and spend Virgin Points across almost 200 different rewards.

The 20,000 Virgin Points boost means travellers could get a return flight to Barbados, the Bahamas or St Lucia, while bakery enthusiasts could turn their points into 100 sausage or vegan sausage rolls, 61 coffees or teas or 100 doughnuts or muffins.

3.  Halifax Ultimate Reward Current Account  

Halifax Ultimate Reward current account costs £17 per month, the equivalent of £204 per year. However, there are ways to dramatically reduce this via its cashback and switching offers.

The account includes a family travel insurance policy for the account holder, their spouse or partner and children aged 18 or under, or up to 24 if they're in full time education. 

It includes cover for personal belongings, certain sports and activities such as winter sports golf trips.

At £17 a month Halifax is the most expensive of our three top picks. However, its £150 cash incentive and £5 monthly cashback could help account holders to significantly reduce the cost.

Its cover includes, up to £10million for hospital fees, repatriation, medical confinement, funeral and dental costs incurred if taken ill or injured on your trip. 

Up to £5,000 in total for loss of pre-paid travel and accommodation expenses in the case of cancellation or curtailment. 

It covers personal baggage up to £2,500 if it is lost, damaged or stolen. This includes up to £500 for valuables, and up to £500 for a single item or pair or set of items.

It also covers personal money up to £750 for loss, or theft. This includes up to £300 cover for cash. This is limited to £50 for under 16s.

Watch out: 

Existing medical conditions are not covered, unless these are agreed with the insurer first, and an additional premium may be payable.

The longest trip length is 31 consecutive days. For winter sports, a maximum of 31 days cover in a calendar year.

Halifax's travel insurance covers personal Baggage up to £2,500 if it is lost, damaged or stolen.

It's also worth noting that a £75 excess per adult per incident may apply and to be covered trips must start and end in the UK.

All cover ends when the account holder turns 71. As long as the account holder is less than 71, their spouse or partner will also be covered until they reach 71. 

Eligible children can also be covered so long as they are travelling with the spouse, partner or civil partner of the policyholder. 

What else: 

It also offers car breakdown cover with the AA. This covers any vehicle the account holder is travelling in, at the roadside or at home. But only in the UK. 

For mobile insurance, it covers breakdown, accidental damage, loss and theft up to £2,000. 

However, it only Covers one phone per account holder or two in the case of a joint account. An excess of £100 is payable on all successful claims.

The £17 fee makes it a little more expensive than a few others but there are ways to reduce the cost.

Halifax is currently offering a £150 switching incentive for those who switch from another current account.

On top of the £150 bribe there are other perks to take advantage of. There is a choice of £5 a month paid into the account, two film rentals or three magazine rentals, or a free cinema ticket each month.

In order to benefit from this account holders must choose to either Spend £500 on their debit card each month or Keep at least £5,000 in the account at all times.

They must also pay in £1,500 or more into your account each month and stay in credit - keeping your balance at £0 or above.

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Chase Bank will pay £1% cashback on spending for the first 12 months . Customers also get access to an easy-access linked savings account paying 3.8% on balances up to £250,000. The account is completely free to set up and is entirely app based. Also no charges when using the card abroad.

Nationwide's FlexDirect Account offers 5% in-credit interest to new joiners when they switch on balances up to £1,500. This rate only lasts for one year. The account is fee free.

Halifax Reward Account pays £150 when you switch. Also earn up to an extra £75 cashback when you spend £750 each month for 3 months. There is a £3 monthly account fee, but that’s stopped by paying in at least £1,500 each month.

First Direct will give newcomers £175 when they switch their account . It also offers a £250 interest-free overdraft. Customers must pay in at least £1,000 within three months of opening the account.

NatWest's Select Account account pays £200 when you switch. The account has no monthly charges, but to be elligible for the £200, you'll need to deposit £1,250 into the account and log into mobile banking app within 60 days.

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The current accounts that include travel insurance

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We round up the free and fee-charging current accounts that offer account holders some form of travel insurance.

Finding the right travel insurance can be time-consuming so it’s understandable why some people may be tempted by current accounts that offer free travel insurance.

We reveal what your options are and what they include.

Nationwide FlexPlus

Nationwide’s FlexPlus  account offers worldwide family travel insurance, but the account comes with a monthly fee of £13.

Travel insurance is available for those under 69 years of age, but you can pay £65 extra a year to ensure cover after this age.

Worldwide family mobile phone insurance and UK and European breakdown cover and recovery assistance is also included.

The building society recently announced it was tweaking its travel insurance policy, so we got in touch to find out what was changing with the FlexPlus policy.

Here are the key changes, according to a spokesperson:

• Increased the funeral or cremation limit;
• Increased emergency cash limit to £300;
• Introduced new upgrades for cruise cover and personal belongings;
• Reduced the missed delay or abandoned departure cover;
• Added an additional cancellation reason – vehicle accident or breakdown in the seven days before departure for self-drive holidays.

How to get travel insurance if you have a pre-existing condition

Club Lloyds Platinum

Club Lloyds Platinum includes many of the benefits of its Silver account, which is  no longer available  to new customers.

For £19 a month (plus £3 if you fail to pay in at least £1,500 a month), worldwide travel insurance is available to account holders up to the age of 80.

The insurance covers you and your family for up to 45 consecutive days per trip.

Winter sports is covered for a maximum of 31 days in any calendar year.

Other extras with this account include AA breakdown cover, mobile phone insurance, a £300 fee-free overdraft and up to 2% in-credit interest.

Travel insurance for the over 50s

Barclays allows you to personalise your current account by adding ‘packs’ which will cost you a monthly fee.

For £12.50 a month, you can add the  Travel Pack . This offers worldwide, multi-trip travel insurance, which covers you, your domestic partner, children and joint account holders, up to the age of 80.

All trips must start and end in the UK and last no longer than 31 days and includes RAC breakdown cover in the UK and Europe.

There’s also the  Travel Plus Pack , which costs £18 a month and includes worldwide, multi-trip travel insurance for you, your domestic partner, children and joint account holders up to the age of 80.

You get six free airport lounge visits every year, which can be used by you or your family – or you can opt for a free spa treatment at an airport instead.

RAC breakdown cover in the UK and Europe is included, as well as discounts on airport parking and hotel packages.

Compare current accounts with loveMONEY

NatWest Premier

With NatWest’s Premier Reward Black Account, you can get worldwide travel insurance for you and your family for trips of up to 90 days, including 31 days for winter sports.

For those over the age of 70, you need to contact NatWest every year for cover, be medically screened and pay an annual premium of £75 per person.

Mobile phone insurance, UK and European breakdown cover, home emergency service and discounts on theatre and cinema tickets are also included.

You can also get unlimited access to over 1,000 lounges worldwide and discounts at restaurants, cafes and spas in airports among other benefits – all for £31 a month.

On top of these features, you can also receive £150 for switching to NatWest by 6 December, which also applies to the Select Premier account.

The Reward Platinum account costs £20 a month and includes worldwide multi-trip travel insurance, UK breakdown cover, mobile phone insurance, Tastecard membership and discounted cinema tickets.

Again, there's a £75 annual premium on the travel insurance for those over 70.

Royal Bank of Scotland (RBS) offers Select Silver and Select Platinum accounts, and the £150 switching offer from RBS is only valid until 29 November. 

All these accounts by RBS and NatWest also allow you to earn 2% in cashback on seven types of household bills paid by Direct Debit although from February 2020, you'll no longer receive 2% cashback. 

Instead, you'll get a set amount, which depends on having at least two Direct Debits set up and you logging into the account every month.

You can find out more about how the Rewards scheme will work here .

The best UK packaged bank accounts

Halifax Ultimate Reward

The Ultimate Reward Account from Halifax costs £17 a month (or £15 if you pay in £750 a month and set up two Direct Debits from the account) and includes worldwide multi-trip family travel insurance.

Other benefits include AA breakdown cover, mobile phone insurance, home emergency cover and the chance to earn cashback with certain retailers when you pay with your debit card.

Do your sums

Before you sign up for a premium current account, it's worth working out the value of the benefits the account offers versus how much they would cost if you bought them separately.

And if you don't use one or more of the benefits, then it's not likely to be worth the monthly fee.

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Halifax unveils new reward current account.

Halifax will launch a revamped rewards account for new and existing customers from June, but some will need to pay a monthly fee if they don’t meet tougher criteria.

Currently customers with the fee-free Halifax Reward Current Account receive a £2 a month reward payment as long as they have two direct debits, remain in credit and deposit £750.

But from 1 June, Halifax will introduce a monthly fee for some as well as additional perks for Reward Current Account holders such as £5 a month, cinema tickets and magazine subscriptions. From April, it will also launch a fee-free standard current account.

Here’s what existing customers need to know:

For those paying in £1,500 a month, the account will be free. Amounts credited under this threshold attract a £3 a month fee.

Only those paying in £1,500 a month will be eligible for the extra perks, but there is a new condition:

You need to make a choice between either spending £500 on your card or holding a balance of £5,000 each month. Plus, you’ll also need to remain in credit.

This decision can be taken once per year so the one you pick remains the criteria you need to meet for the 12 months ahead.

However, Halifax confirms that if customers fail to spend £500 or hold a £5,000 balance each month, you’ll just miss out on perks for that month as it resets at the end of each calendar month.

The revamped Halifax Reward Current Account can also be opened in joint names – the thresholds aren’t doubled.

All customers will be moved to the fee-free Halifax Current Account which offers up to 15% off at certain retailers, unless they contact the bank to remain in the Reward Current Account.

There’s no option to stay in the current version of the Reward account. Customers have until 15 May to inform Halifax of their decision.

The rewards

Customers will be able to choose one from the following rewards, which will be valid for the year:  

• Stream two movies a month throughout the year, worth up to £120
• £5 monthly reward
• One free Vue cinema ticket a month plus half price popcorn
• A choice of three digital magazines, including Cosmopolitan, Men’s Health, Red, Country Life, Elle, Elle Decoration, Esquire, Good House keeping, Harper’s Bazaar, Health Beautiful, Prima, Runners World, Women’s Health.

From 1 June, new customers to Halifax will have a choice of three current accounts:

• Fee-free Halifax Current Account
• Halifax Reward Current Account – £3/month fee (waived if customers pay in £1,500/month), plus reward extras
• Halifax Ultimate Reward Current Account – £17/month fee, includes reward extras and benefits such as travel insurance and mobile phone insurance.

Philip Robinson, director of current accounts, said: “Now Halifax current account customers can choose from some really rewarding extras, recognising their loyalty. Whether you’re a fan of films with friends and family, married to your magazines, or simply want some extra pennies in your pocket, the new Halifax Reward Extras has something for everyone.”

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Packaged Bank Account Travel Insurance

Have peace of mind when you're on holiday with travel insurance that covers you.

About Travel Insurance as part of Packaged Bank Accounts

Travel Insurance, administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA, is just one of the insurance benefits that come with our Packaged Bank Accounts . Our Silver & Platinum Accounts are packed with benefits including Family travel insurance, AA Breakdown Family Cover and mobile phone insurance for a monthly fee to maintain the account.

Travel Insurance is also a benefit on the Premier , and  Gold  accounts however these are no longer available to new customers.

If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF, 145KB) for more information about the travel insurance which comes with your account and COVID-19. You can also visit our payment disputes page , for help if your travel has been disrupted.

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How do I make a claim?

You can log your claim online using the Allianz Assistance Hub that can be securely accessed through our Mobile Banking app or Internet Banking. If you don’t bank online, you can also call us .

Eligibility for each account

I have a silver account expandable section.

If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is administered by AWP Assitance UK Ltd (trading as Allianz Assitance) and underwritten by AWP P&C SA.

Am I eligible for cover?

• All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age.
• Children must be 18 or under, or 24 or under if they're in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. There's cover for a dependent child where they are staying with a responsible adult even if they were not accompanied during their travel to the destination.
• Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open.
• Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply.  Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the Silver welcome pack (PDF, 1.7MB) for full details of any exclusions.

You can log your claim online using the Allianz Assistance Hub that can be securely accessed through our Mobile Banking app or Internet Banking. If you don’t bank online, you can also call us . 

I have a Gold, Platinum or Premier Account expandable section

If you have a Gold, Platinum or Premier Account,  the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is administered by AWP Assistance UK Ltd (trading as Allianz Assistance) and underwritten by AWP P&C SA.

• All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age.
• Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open.
• Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Doctor in the UK where all trips must start and end.

Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the relevant policy document for full details of any exclusions.

Once your account has been opened, should you wish to notify the insurer of any medical condition please call us .

What does my insurance come with?

• Multi-trip  European  travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
• Includes golf cover and cover for certain sports and leisure activities
• Covers UK leisure travel when two or more nights' accommodation is pre-booked (five nights for business trips)
• There's cover for you or someone covered under the policy if a booked trip needs to be cancelled because either you or they, or a companion you are travelling with is asked to quarantine on an individual basis because of exposure to a contagious disease
• Emergency medical cover (up to £10,000,000)
• Cancellation or curtailment cover (up to £5,000)
• Personal accident cover (up to £30,000)
• Baggage cover (up to £2,500, £500 of which for valuables)
• Travel disruption cover (up to £5,000)

Important note :

• The standard maximum trip duration is 31 consecutive days
• For Winter Sports maximum 31 days cover in any calendar year
• £75 excess per adult per incident may apply
• Other exclusions apply, see policy documents

Gold, Platinum and Premier Accounts

• Multi-trip  Worldwide  travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
• The standard maximum trip duration is 31 consecutive days - unless you are a Premier account holder, which is 62 consecutive days
• Gold and Premier accounts unavailable to new customers

Policy documents expandable section

• Silver Account Welcome Pack opens in a new window (pdf, 2.5 MB)
• Gold Account Welcome Pack opens in a new window (pdf, 1.3 MB)
• Platinum Account Welcome Pack opens in a new window (pdf, 3.1 MB)
• Premier Account Welcome Pack opens in a new window (pdf, 1.4 MB)

Packaged Bank Account benefits

Explore the other benefits of a Packaged Bank Account. Our Silver & Platinum Accounts include Family travel insurance, AA Breakdown Family Cover and mobile phone insurance for a monthly fee to maintain the account.

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• P&O Cruises ( UK )

Travel Insurance with bank?

By boatboy2000 , February 15, 2022 in P&O Cruises ( UK )

Recommended Posts

boatboy2000

Hi does anybody have travel insurance with their account and what banks have cruise cover included with the account?

Thinking of switching banks TIA

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Share on other sites.

Nationwide Flexplus but it costs £13 per month.

Halifax Ultimate Reward £17 per month but pay in a certain figure per month - sorry can't recall how much - and they give you £5 back.  Offers Allianz insurance with cruising but not the bells and whistles. Does have benefit of offloading cover.

Plugtheleak

I'm with Natwest and travel insurance policy included with Platinum Account seems to be good

For Cruise cover you have to distinguish two separate sections:

1)  Are you covered for medical and evacuation whilst on the ship

2)  Are you covered for additional things like missed ports.

We have the Nationwide plus account which covers the first one (which is the essential part). The second one is an optional extra if you want it.

2 hours ago, AlanCruise said: For Cruise cover you have to distinguish two separate sections: 1)  Are you covered for medical and evacuation whilst on the ship 2)  Are you covered for additional things like missed ports.   We have the Nationwide plus account which covers the first one (which is the essential part). The second one is an optional extra if you want it.

Yes that's what I meant by bells and whistles.  Do beware some policies do not include item 1.

19 hours ago, Megabear2 said: Halifax Ultimate Reward £17 per month but pay in a certain figure per month - sorry can't recall how much - and they give you £5 back.  Offers Allianz insurance with cruising but not the bells and whistles. Does have benefit of offloading cover.

Trouble with Halifax Ultimate is you have to pay £1500 minimum into account each month and the biggie is have a balance of £5000 or more for every day of the month to get the £5 back.

32 minutes ago, majortom10 said: Trouble with Halifax Ultimate is you have to pay £1500 minimum into account each month and the biggie is have a balance of £5000 or more for every day of the month to get the £5 back.

You do pay in £1500 or more but there is no obligation to have £5000 in your account.   You need to spend £500 a month on your debit card which with fuel and food is sadly easily achievable! We use ours for household bills and it never has that amount in it, at most usually £2,000 at a time.

There is no requirement on the Nationwide Flexplus account to have regular amounts paid in, or to use it for D. D. payments etc.  We no longer use it as our principal current account so don't have a lot in there.  Also, if you have a joint account both account holders are covered.  

3 hours ago, Megabear2 said: You do pay in £1500 or more but there is no obligation to have £5000 in your account.   You need to spend £500 a month on your debit card which with fuel and food is sadly easily achievable! We use ours for household bills and it never has that amount in it, at most usually £2,000 at a time.

Correct we get the five pounds a month than they take seventeen off us to run it

Having tipped over the 75 age, there are not many Banks that will cover me. Co op does until you are 80, so I may change to them this year. Anyonne with them ?

34 minutes ago, bobstheboy said: Having tipped over the 75 age, there are not many Banks that will cover me. Co op does until you are 80, so I may change to them this year. Anyonne with them ?

Nationwide will including over 80, but at an additional premium. 

5 hours ago, Megabear2 said: You do pay in £1500 or more but there is no obligation to have £5000 in your account.   You need to spend £500 a month on your debit card which with fuel and food is sadly easily achievable! We use ours for household bills and it never has that amount in it, at most usually £2,000 at a time.

If you dont spend £500 every month on your debit card which is not easily achievable for everybody you have to have £5000 in your account for each day of the month to get £5 reward cashback.

1 hour ago, kruzseeka said: Nationwide will including over 80, but at an additional premium. 

Nationwide Flexplus covers you for travel insurance up to the age of 70 and over that you have to pay a premium of £65 every year and have a medical screening on a yearly basis.

CRUISENSNOOZE

Hi, We are with Barclays Travel Insurance. They have 2 levels £12.50  and £18. We have the Travel Plus Pack at £18pm which gives us worldwide cover, RAC recovery in UK and Europe and 6 Airport Lounge Passes a year. We used to have RAC cover which cost us about £120 p.a. and if you use Airport Lounges on special offer, it would still be about £20 ea...so £216 per year for the travel insurance is very cheap. They give full coverage for cruising and repatriation. I believe this Travel insurance is to the age of 80. (we are 66 and 69).

The downside...sort of. The insurance only covers for holidays/cruises up to 31 days. The upside..they will give you full cover for any additional days for a one off payment. For example: we are on a 65 day cruise around South America and back through Caribbean. We had to pay an additional £236 for the 2 of us. We are away in France and Germany for 75 days with our car and caravan and the cost for this including upgrading the RAC cover was £136.  For us this works out very cheaply considering what P&O travel insurance quoted us for the single trip around south America!!...I must look out the quote again.

Lloyd's cover you till the age of 80. That's with Allianz insurance cover for £21 per month.

1 hour ago, majortom10 said: If you dont spend £500 every month on your debit card which is not easily achievable for everybody you have to have £5000 in your account for each day of the month to get £5 reward cashback.

Yes I did say that.  As I say we use ours for household expenses so don't find £500 difficult but I acknowledge everyone is different.  However the travel insurance is excellent and with Allianz will cover my husband's myriad of serious health conditions on renewal for £293 a year compared to the £1,400 we had to pay Avanti in September for insurance that doesn't have the offloading cover.

On 2/16/2022 at 10:16 PM, Megabear2 said: Yes I did say that.  As I say we use ours for household expenses so don't find £500 difficult but I acknowledge everyone is different.  

Intetested as to why you use a debit card rather than a reward credit card (B.A, Virgin, IHG, Tesco - which includes several cruise lines in their reward scheme - etc.)?

Only use Amex credit card mainly for travel.  I fly a lot so have my monthoy debit card linked to Virgin to get extra shopping points which become free flights or upgrades.  I also use the debit card to get the benefits on Halifax account mentioned above. My husband's travel insurance costs mega amounts so with phone insurance and RAC spending £500 per month in groceries and fuel is worth the price of £17 per month reduced by a fiver.  

On 2/16/2022 at 3:33 PM, kruzseeka said: There is no requirement on the Nationwide Flexplus account to have regular amounts paid in, or to use it for D. D. payments etc.  We no longer use it as our principal current account so don't have a lot in there.  Also, if you have a joint account both account holders are covered.  

My partner has a Nationwide FlexPlus account, and the annual travel insurance covers me too.

4 hours ago, Wacktle said: My partner has a Nationwide FlexPlus account, and the annual travel insurance covers me too.

That's good - I thought it had to be a joint account for both to be included. 👍

For the nationwide account, you only need to make it a joint account for the car breakdown insurance part, so that you can both call them out whatever vehicle you are driving.

2 hours ago, kruzseeka said: That's good - I thought it had to be a joint account for both to be included. 👍

No it covers not just 2 but your dependent children as well.

28 minutes ago, majortom10 said: No it covers not just 2 but your dependent children as well.

Even better! 

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• Add it before you go for £7 a week and see how much you could save .
• Use for up to six weeks a year on single or multiple trips.

You can’t add Travel Ready to an Ultimate Reward Current Account as we won’t charge our debit card fees for this account when you use your debit card at home or abroad.

Travel Ready only applies to our charges. You may still have to pay separate charges for currency conversion if you ask the overseas service provider to do this.

For example, if you choose to pay with your card in Pounds Sterling, you may incur a currency conversion charge by the overseas provider.

How to do it

Let us show you step by step.

Mobile Banking app guide expandable section

Online banking guide expandable section.

1.    Sign in, select  more actions  followed by  Account Information and Benefits.

2.    Scroll down and select  Travel then click on Add Travel Ready.

3.    Select the account you want to add Travel Ready to.

4.    Add your trip name and select a future start date (in the next 12 months).

5.    Select the number of weeks you want to add Travel Ready for from the drop down.

6.    Select  Review  and then check your order details.

7.    Accept our terms and conditions then select  Confirm and add now .

• Sign in, select the more menu followed by  Travel .
• Select Add Travel Ready .
• Add your trip name and select a future start date (in the next 12 months).
• Select the number of weeks you want to add Travel Ready for from the drop down.
• Select  Review  and then check your order details.
• Accept our terms and conditions then select  Confirm and add now .

Get set up now

Join our 7 million app users .

• Simple and secure sign in.
• Stay up to date with notifications.
• Chat to us online.

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Let’s take a closer look

Paying for travel ready expandable section.

Full payment will be taken on your start date and shown on your statement.

If you’ve opted in, you’ll get a push notification before you travel so you know when Travel Ready is due to start. You can manage your push notification settings in the app. If you don’t get push notifications, we’ll send you a text message. You can keep your mobile number up to date in the app .

Please check there’s enough money in your account to cover the payment. If we can’t take the payment due to insufficient funds, Travel Ready will get cancelled.

When it starts and ends

It starts on the date you select at 00.01am UK time. It ends at 11:59pm UK time on the last day of your week(s).

How much could I save during one week abroad? expandable section

Our debit card fees.

Depending on the way you use your card, there are different debit card fees that you may have to pay. With Travel Ready added on your account for £7 a week, we won’t charge these fees for your selected weeks (up to 6 weeks a year)  when you use your debit card for that account abroad.

These debit card fees are:

• A foreign currency transaction fee (2.99%)
• A foreign currency purchase fee (£0.50)
• A foreign currency cash fee (£1.50)
• A foreign cash fee (£1.50)

Find out more about these fees and when they are charged.

We won’t charge our debit card fees on transactions or withdrawals at home or abroad where an Ultimate Reward Current Account debit card has been used. We won’t charge the foreign currency purchase fee, the foreign currency cash fee or the foreign cash fee for debit card transactions in Euro within the EEA or UK.

Here’s an example of what the debit card fees would be if you are a customer holding a Current Account, with and without Travel Ready, and using your card abroad. This example assumes you do not ask the cash machine or terminal provider to convert the transaction into pounds.

How many weeks do I get? expandable section

Understanding my weeks.

Each year, you can add up to six weeks of Travel Ready to your account. This limit is applied from 1 January 00.01am UK time and resets on 31 December at 11.59pm. Unused weeks do not carry over.

How to use my weeks

Each time you book a trip, you can add one or more weeks to your account (up to six).

Track my weeks

We show you a summary of your trips and how many weeks you’ve booked, including any upcoming weeks.

What's included? expandable section

Once Travel Ready is added, you can use your debit card to:

• Make payments with your debit card abroad
• Take out money in a foreign currency or sterling at an ATM or over the counter, outside the UK, Channel Islands or Isle of Man.
• Make payments in a foreign currency for your trip over the internet (such as booking an activity). You won’t have to pay our normal debit card fees unless the transaction is excluded. Instead, we will charge you a fixed fee, for the number of weeks you choose no matter how many transactions you make with Travel Ready.

What types of transactions are excluded? expandable section

Any business transactions are excluded from this service and our normal debit card fees will apply.

Travel Ready only applies to our charges. You may still have to pay separate charges for currency conversion if you ask the overseas service provider to do this. For example, if you choose to pay with your card in Pounds Sterling, you may incur a currency conversion charge by the overseas provider. Also some ATM providers may charge a fee.

Removing Travel Ready expandable section

You can remove Travel Ready until 11:59pm on the day before your start date. You can do this through our app and Online Banking. If you have a joint account, either of you can do this.

If you’re within your 14 day cancellation period, you can still remove Travel Ready after it starts. This period starts on the day you get your terms and conditions. You’ll get a refund for any weeks you’ve paid for but can’t use (please refer to your terms and conditions).

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