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Reviews 1.9.

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Re my review at the end of December …

My review at the end of December seemed to provoke a response from Azamara expressing regret and apologising for the delay in responding to me, also promising a response from their customer service team which might take up to seven days. That was almost a month ago! Just written again. This is not a company that believes in good customer service. Like so many businesses they just don't seem to have the mechanism to deal with things promptly (or at all) when they go wrong. Very sad as it loses them customers. It's not as if they are the only cruise line out there,

Date of experience : February 02, 2023

Horrible!!!

Horrible!!!! Don't do it! It's a watered down version of a real high end cruise with the WORST customer service shoreside. I've contacted them 8 times over 3 months with very simple questions about my past cruises/loyalty program. If I do get a reply, it's weeks later and does not address my questions. Even if you do make it throrugh the horrific customer service, website that has been limited/down for over 3 months, etc. the onboard experience is lame at best. The cabins suck--super small bath. The food is OK but good luck getting a seat in either the buffet or main dining room....the service is stretched SOOOO thin that they are frantic and unable to even get you a glass of water before you're done eating. The entire thing has become a total joke. The word on the street is that they are going to file for bankruptcy...

Date of experience : July 12, 2023

Avoid this company like the plague

I have cruised many times and with many companies. This is the worse cruise I have ever experienced. Cabins ridiculously small and bathroom even smaller. We paid over the top as we moved a cruise because of covid to the next year and because we had to move again because of high rate of covid in South Africa and we did not want to put ourself at risk we could only get our £600 deposit back if we booked another cruise. We booked a week cruise and paid over a £1000 more than others on the cruise who also got 3 nights in a hotel in Gran canaries and flights. The entertainment was rubbish and third rate. Food was not exceptional is was mediocre. Drinks package was rubbish only certain drinks even for a non drinker like me. Avoid this company like the plague. On a 7 day cruise we only visited 3 islands and the one island that was so small people did not get off and was changed from the original itinerary.

Date of experience : March 11, 2023

Absolutely fuming

Having done seven cruises with azamara we will never book with them again.Just paid for cruise no 8 with them at short notice for a cruise in three weeks time, having paid in full we then get a call from the travel agent to say azamara bumped the price up by 600 pounds.They can get lost ,and given our last two trips (we do at least three cruises a year)have been with a different cruise company it’s safe to say we will be sticking with them in future.The travel agent bent over backwards to assist but azamara were having none of it.Don’t treat loyal customers like mugs.Will be amazed if Azamara still exists in 12 months. EDIT Having read through the last few reviews I’m starting to think we’ve had a lucky escape by stopping our payment.I was disappointed at the time but phew .

Date of experience : July 20, 2023

Can't get my refund - RUN!

Can't get my refund. It has been six weeks, and now they are saying 60 more days before I can get a refund. Yeah, while they claim bankruptcy and then never pay anyone back! To all consumers: this company is on the verge of bankruptcy. DO NOT BOOK OR YOU WILL LOSE YOUR MONEY. If you have already booked with them, cancel and initiate a CHARGE-BACK through your credit card before it is too late!

Date of experience : May 11, 2023

This reports on an Azamara cruise in December of 2023…

This reports on an Azamara cruise in December, Miami to Miami, on the Azamara Onward. We have been loyal Azamara customers (more than 20 cruises on the line), but are at the point of finding other options. The pluses remain: Wonderful service and relatively competitive pricing. So do the minuses (incompetent reservations staff) and some new ones (seriously declining food quality). On the last of these, food, it is apparent that the budget for food has been slashed. In the Windows Cafe (the buffet), protein largely has disappeared. It seemed as if every featured entree included mostly rice or pasta. The ship's roast entree? Gone. Sushi? Gone. Even a roast turkey as an entree is gone. On "French night," the entrecote (rib eye) is gone, replaced by "beef bourguignon." That was made of stew meat, with no discernible wine in the sauce. The following night featured "beef stroganoff," basically the same thing with some powdered milk thrown in. Many entrees that should have been served warm were served at room temperature. Steam table food was left out too long, for example until the corners of sliced turkey turned brown. Golden Corral has better food, as does Royal Caribbean and many other non-upscale cruise lines. This is not good. In the main dining room, filet mignon has disappeared from the menu, replaced by sirloin. Beef Wellington, formerly made with beef tenderloin, now is "Lamb Wellington," made with mutton. Disgusting. We have booked one last cruise, which departs in July. We booked that last December and Azamara has yet to correctly calculate our on board credit or issue an invoice, despite repeated attempts by us to get one. So the back office still is a mess. In short, I am sorry to say that I recommend you avoid this cruise line.

Date of experience : December 09, 2023

Dishonest Azamara

I booked a cruise from Venice to Athens in May and suffered all the nonsense that all guests were subjected to in the time leading up to the cruise due to Azamara ‘system upgrades’. These difficulties included pre-booked shore excursions disappearing off the booking and for a week or so the whole booking vanished! Contacting the company is a nightmare and on one occasion when I did get through the lady ‘helping’ me herself had difficulties and exclaimed “ J—- s C——t this f——-g system! Charming. Whilst on the cruise I had an accident whilst ashore at one of the stops. I was assessed by the ship doctor but had to seek specialist support at hospital in Rhodes. The trip was curtailed and I flew home. The onboard account on the tv in our cabin showed credit for cancelled excursions and the bill for medical treatment. Even after the medical treatment I was in credit for over 100 usd and I was advised that this would be credited to me within 7 days of the cruise finishing. It has now been 14 weeks and apart from emails from a young lady trying to help, I have had nothing. I guess I will need to chalk this up to experience but please please learn from my experience and avoid this cruise line.

Date of experience : May 21, 2023

Very very dab service

Very poor service from this company. Some staff need to go on a customer care course. Their lack of empathy is unbelievable. Not recommended at all.

Date of experience : July 24, 2022

Bait and Switch! Don’t fall for it like I did.

I am supremely disappointed in my Azamara experience. I booked a cruise 2.5 weeks prior to departure. I booked the cruise directly with Azamara’s 800 number because it was so close to the departure date. We paid considerably more for the cruise than our friends because it was so close to the departure date, which is understandable and was acceptable. I was told by the booking agent on the phone that we would receive a $500 per person on board credit. The credit was never applied. On board the ship, the Pursuit, one customer relations rep, Marlon, told me it was my travel agent’s fault. I used Azamara to book it! Beyond that I was repeatedly read to from a script that stated if I couldn’t provide an OBC in writing that it would not happen because they had no proof and they required written proof. Basically, they assumed I was trying to get something I wasn’t promised or that I was an outright a liar. Customer Relations was very poorly trained. Is this a bait and switch tactic by Azamara? Our four friends with whom we cruised do not have an e-mail or anything in writing that reflects an OBC, they received their OBC credit. I had no illusion that the credit would happen. I do however wish it had been addressed in a more thoughtful or sincere manner. Their staff behaved a in an accusatory manner and it came off as a bait and switch… “pay the higher rate and in return we will reward you with this on board credit”. Since returning home 2 weeks ago, I have reached out to Azamara by e-mail and phone. I’ve had no success in getting any response from them. Again, a customer relations fail. I fell for it, don’t let it happen to you!

Date of experience : October 06, 2023

Horribly deceptive practices

Took a cruise with Azamara in 2022 and had a lovely time, so when I got an email with early booking specials in Sept. of 2023, I checked it out. A few really good deals were on the website, so we selected a Sept. 2024 cruise in Greece. We paid in full at the time, but only chose that one because it was a good deal and we liked the cities it included. We otherwise would not have selected it because we have been to Athens before, and my husband teaches so he would have to get special permission to take a vacation in Sept (as opposed to the summer) and find someone to cover his classes. Eight months later, on Easter Sunday, we get a random invoice for over $5,000 with no explanation. Customer Service wasn't even open that day. After a week of trying, Azamara won't honor its original rate. They say they can change the price at any time, even after payment in full, and the price we got was a glitch (even though a few other prices at the time were similar, and as of yesterday, another cruise is listed at just a couple hundred more per person than we paid, plus that one has $1,000 in onboard or airline credits being offered). If they would have just contacted us right away, we could have avoided the thousands we spent on non-refundable flights to get to Greece for the cruise, but they didn't. Here we are, less than 5 months out, and they won't even offer us a discount on the current price, even though it was cheaper at other times (and we were deprived of a chance to book at those lower rates because we thought we were already booked). They said pay the new full price or get a refund, period. I never would have booked this cruise at the "full price" they have now - which is double what I paid for the 2022 cruise I took, by the way. Anyway, I have never left a bad review in my life, but I feel like I need to post this everywhere I can to warn people. We started researching and saw this has happened to others, too. If this has happened to you, I would encourage you to also file a report with the FTC at reportfraud.ftc.gov. At least maybe those of us who have been treated this way can save others from the same fate.

Date of experience : March 31, 2024

Buyer beware

We booked the holiday of a lifetime around an Azamara Cruise in South Africa next January. I will NEVER EVER book with Azamara again. I echo other comments about communications and customer care right from the start, messing up bookings, being impossible to contact. Just after taking our money, they have now changed our itinerary - not just a bit (as you know you have to accept with a cruise) but swapped 2 ports for 2 sea days. As soon as they did this, we tried to cancel - but they would not let us without losing our money. No apology. No replies to my emails. They have changed the itinerary so completely, this is just not a cruise I want now. They tried to tell us they had done it as a result of customer feedback - but if you have booked a cruise of 7 ports in South Africa - how would anyone think that dropping 2 out of 7 ports to spend extra days and nights bobbing about on the ocean would be what anyone would want. They could not even be bothered to answer my emails or complaints. I've had far better customer care from 2 star hostels. Dreadful company. Buyer beware. Read the small print very carefully because no-one will care about you once you place your booking.

Date of experience : September 20, 2023

Terrible experience.

I booked an Azamara cruise through my travel agent for the first time. Ever since their website failed months ago, it has been a nightmare. What kind of company can one do NOTHING with them online in the year 2023? And cannot call them. They don't answer. I paid a huge sum to them before all of this happened. What have I gotten for my money? Months of anxiety. I wish I'd never heard of this company. Do yourself a favor and stay far, far away from this cruise line. Even if the cruise is fantastic, they could not pay me to have anything to do with them in the future. Oh, and it seems they have an F rating with the Better Business Bureau.

Date of experience : May 29, 2023

Stay away from Azamara

I was on the Azamara Quest for a cruise in South America from Jan 22, 2024 - February 6, 2024. I diligently registered my blue cheese allergy prior to the cruise AND again on day one of the cruise. I also mentioned it each day in the dining room and always asked about the food to verify there was no blue cheese in anything I ate. While dining in the specialty steakhouse on January 29th, I was offered a bread roll by the wait staff. I asked what type of roll it was and was told it was a garlic roll. Well I took one bite of it and immediately started having an allergic reaction. My husband saw my reaction and immediately ran to our room to get my inhaler and epi-pen, just in case. Friends were there to help in the interim. I managed to ask if there was blue cheese in the roll and the waiter went to ask the kitchen. Sure enough there was gorgonzola cheese in it. Luckily I only needed my inhaler and allergy medicine and not the epi-pen but it was quite the scare. Even though it was noted by the restaurant staff, I reported the incident to the 'front desk' the next morning. After not getting better over a couple of days I went to the ship's doctor, told them what happened, and obtained additional meds. For the remainder of the trip I was sick. I couldn't taste or smell anything and because of my lowered immunity from fighting the allergen I also contracted an upper respiratory infection. My trip of a lifetime was basically ruined. Nothing was proactively done and no apologies were offered while I was onboard even after I reported the issue. On the last day, the ship's restaurant manager came over and spent 3 minutes apologizing but that was about it. When I asked for some kind of compensation - I was basically told no. Once I got home, I contacted Azamara again. I was still sick with the upper respiratory infection (URI) which made the plane ride home miserable. I also had scheduled surgery soon after coming home which was in jeopardy because of my URI. I went to my primary care doctor to get different medicine immediately upon my return home in an attempt to clear out my sinuses in time for surgery. I was told by the Azamara contact, an ‘Executive Resolution Specialist’, that the ship's crew said they proactively reached out multiple times and I refused treatment or any other form of help so they are not liable for anything. This is a total lie!!! They did offer me a ‘good will gesture’ of $35 reimbursement for the specialty meal. What a joke!!!

Date of experience : January 29, 2024

Not Living Up to Expectations

We just finished our first cruise with Azamara Onward - a 12-night cruise along the northern Mediterian and eastern Adriatic. Prior to booking, we heard so many wonderful things about Azamare and its onboard service that we were looking forward to experiencing it for ourselves. We might have been expecting too much. My wife and I are pretty experienced cruisers. We’ve been on Viking Ocean and River, Celebrity, Princess, Royal Caribean, and Virgin. We appreciate the small ship experience on Viking and Azamara more than the large mega-ship craziness of Royal Caribean or Princess, and more than the full-time party of Virgin. We’re looking for quality ship decor, attentive service, extraordinary food, entertaining shows, and informative, inspiring, shore excursions. We expected all this and more from Azamara. What we experienced was pretty average. We did have a couple of “Wow” moments; but, over 12 days of cruising there was more “ho-hum” than “wow”. We booked an Ocean Suite. It was pricey; but, it did deliver a sitting room separate from a sizable bedroom and both a full and half bath. The room was comfortable with a large balcony facing the bow of the ship. The balcony was crowded with too much furniture so there was no room to stand; but, the furniture did give us get places to relax without having to compete for a lounge chair on the pool deck. Onboard entertainment. We didn’t expect any full-scale production numbers. Onward did have a troupe of four singers and a dancer who performed several evenings. The cruise director did double duty as an occasional performer who also told bad jokes about his grandfather, and there was a piano player/singer who performed a couple of times each evening. Nothing over the top. Nothing to knock your socks off. No real wow factor; but, okay entertainment. We did have an AzAmazing evening opera performance in a historical coastal fortification that lived up to the marketing promise; but, I wouldn’t stand in line to do it again. We also had an onboard White Night party on the pool deck that included local musicians, a buffet, performances from the ship’s troupe, and a parade of the onboard crew. It delivered on the promise of a White Night pool deck party and was something different. In addition to the live entertainment, Azamara has a television in each guest room. Unfortunately, the TV is limited to one movie each day that runs in a loop. You just have to be lucky to catch it at the beginning. Similarly, there is one TV series that runs in a continual loop each day. There is no on-demand TV service. Too bad. I mentioned that we booked an Ocean Suite which included complimentary specialty dining. One of the specialty dining options that the website features is the Chef’s Table. We experienced the Chef’s Table once during the 12-day cruise. The food was good. The presentation was lovely. The $190 bill at the end of the complimentary specialty dining was a surprise. It took most of the remaining cruise to get Azamara to back off their demand that we pay for the Chef’s Table which the website claimed was included in the complimentary specialty dining. They eventually did back off; but, the experience was less than satisfying. Just be aware that if you book a suite that includes complimentary specialty dining, it does not include complimentary specialty dining. Also, the Ocean Suite included a Premium Beverage Package for both of us. Don’t waste your money. There is a wide selection of complementary beverages onboard. The Premium Beverage Package just adds a few mid-price spirits and no premium wines. I didn’t realize that in addition to the Premium Beverage Package, there is also an Ultimate Beverage Package. The Ultimate adds more spirits; but, in my opinion, isn’t worth the money. All in all, the onboard experience delivered on the marketing hype - except the complimentary specialty dining wasn’t complimentary. Other than that it was okay. It wasn’t amazing or over the top. We’ve seen much better on other cruises. The invoice we received from Azamara included detail about the cost of the room, port taxes, and airfare. It also included a line labeled "Charges" for $800. We challenged them on this because they were just padding the bill. Ultimately they backed off and agreed to refund the money. But, I would double-check everything and look for unsupported costs.

Date of experience : July 08, 2023

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Reviews 2.3.

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The worst customer service

The worst customer service in all my life. Appalling company. We were warned by a friend who is a frequent sailor with them. She advised that since the sale of the company by RCCL things were bad. The trip suited us so we ignored her. Nothing could prepare us for this experience. Countless emails and phone calls. Ignored on all requests and issues prior to boarding. Promises made that were unfulfilled. I will never sail with them again. Please avoid at all costs.

Date of experience : 04 April 2024

Shocking customer service and non…

Shocking customer service and non… Shocking customer service and non response. They cancelled our cruise without notice. Promised full refund and all expenses Nothing has happened. Having to claim in the small claims court. Appalling company Absolutely terrible. Avoid at all costs

Date of experience : 13 September 2023

Could not trust Azamara ever again

We booked a cruise through 6*cruises to go to South Africa , within 5 days Azamara had cancelled 2 of the ports .” Making the trip more enriching and immersive giving more captivating memories.” This was decided on feedback from the previous season, I have discovered that 5 major cruise companies are going to Maputo. The foreign office has no issues and the critiques are good It is stated as an advantage to us not advantage to them. I have tried repeatedly to get them£500 back without success I have now written to Christine Cabeza Azamara President , I felt she would like to here this complaint which has been shuffled from person to person without any satisfactory results

Date of experience : 27 August 2023

Abysmal customer service

We booked a 2-cruise back-to-back package to celebrate our 40th Wedding Anniversary through Azamaras agent Sovereign Cruises - who I have to say were brilliant throughout. The Cruise was sold as Athens > Athens via the Holy Land & Athens > Istanbul via a number of Greek islands. Less than 48 hours before sailing Azamara cancelled the Holy Land cruise and re-routed the ship covering many of the destinations that were already scheduled for the 2nd week. Upon our objection to this action we were offered the opportunity to cancel for full refund - which we accepted. That's when the trouble started. Trying to get communication - and money - from Azamara was akin to trying to wring blood from a stone. When responses were made every excuse/lie in the book was used to procrastinate. Thank goodness for our credit card payment and the Section 75 protection. The refund was eventually made, 121 days after the cancel & refund offer was made - but it took my wife 86 - yes we kept count - emails & countless 'phone calls. The travel agent, Sovereign, were brilliant and we'd definately use on a future cruise, but as for Azamara, I'd rather row a dinghy than go within a 100 miles of one of their ships.

Date of experience : 15 April 2023

Our experience has been exceptionally…

Our experience has been exceptionally professional throughout. All the Officers and Staff fully engaged with the guests throughout our World Cup cruise. Logistically there could be improvements, especially embarkation and anything else that is not necessarily in the direct instruction/control from the ship. We have heard of the World Cup guests complaining (understandably) but if you wanted to see a live match you should maybe have gone direct and not cruised when Azamara announced the changes. All games are shown live onboard and food and drinks supplied at each location. Still 3 days left on this cruise and looking forward to everyone of them. Again, Captain, Hotel Director, all senior officers and Cruise Director at hand, visible and approachable, even serving us food at Brunch and BBQ evenings. Cruised 50+ times with all major cruise lines and have not seen this attention to detail for years. Improving the shoreside experience would have given the 5 stars,,,,

Date of experience : 23 November 2022

Very very poor customer service

Very very poor customer service, would not recommend this company at all. Show no empathy for situations. Some staff need to go on a customer care course!

Date of experience : 30 July 2022

Little or no customer service

Terrible company to deal with - no customer service at all and they just ignore you. Everything they do is geared around “up-selling” and getting more money out of you! Wouldn’t use again.

Date of experience : 04 April 2023

Terrible Cruise and Company

What a terrible company it is now it has been taken over. I have never come across such terrible customer care. We will never travel with them again. Buyer beware. 1. I booked a cruise to South Africa visiting 6 ports. We wanted to see as much of South Africa as we could and chose them because their marketing. We know that cruises are subject to minor amendments, but just after paying the full amount, they dropped two ports as being “too dangerous” even though other cruise lines were visiting. This should have entitled us to a refund as a major change – but they put in one more overnight stop in one of the 4 remaining ports, and this allowed them to wriggle out of giving us a refund. 2. The ports we did visit were dangerous and therefore boring. Unless you took one of their very expensive excursions, all that you could do was take a shuttle bus to a shopping mall – as everywhere was too dangerous to explore. Most people were saying – why did they offer this as a cruise? It was not a good itinerary. It certainly did not fulfil their marketing strap line “giving you the time to appreciate the landscapes, culture, and people by day and night”. This cruise did not meet expectations in any way. 3. There was sickness and diarrhea and special measures on board from the start. Although the captain tried to accuse someone of bringing it on board with them – it was obvious from the special steps they were taking that they were worried. After a few days the pool was closed. Then one of the passengers revealed that the sickness had actually been on board the ship before we had got on. The captain accepted that and said that they had done a deep clean and that our rooms had been fumigated. (However, measures taken were clearly insufficient). We saw people disembarking from the ship before we embarked about 3 hours later – so it leaves me wondering how committed they were to deep cleaning if they thought it could be done in a couple of hours. It appears from messages on Facebook that the ship had on-going problems with sickness on board on many back-to-back cruises before ours – something that others say they are seeking legal advice about. If that is the case, as a vulnerable person, I feel I should have been warned and given the opportunity not to board. The feeling of dread on board as people went down like flies and we were bombarded with messages from the captain about handwashing etc – made me not want to leave the cabin. It was inevitable though and I became ill and was quarantined for days - missing one of the 4 remaining ports. This is clearly a company that puts profit before its customers. If it cared about its customers surely after several back-to-back problems with Norovirus and/or food poisoning – it would have taken the ship out of service and given it a through clean and checked all hygiene points (I suspected the water) and warned customers. It was a miserable experience. 4. On board Azamara continued to feel like a greedy company – or one in trouble. For what was supposed to be a 5* cruise – they advertised events like a hair seminar (a sales pitch), a feedback session (a sales pitch) – it felt like everything was just an excuse for a sales pitch – so we gave up going. We were interested in a wine tasting however – not realising there was a big fee for this which was charged to our bill, even though it was using wines available to us anyway. (They did recredit this to us when we complained). Thought not our scene, even Bingo had to be paid for! On what was supposedly a 5* cruise! Also some drinks were included in our package, and some were not – but you were not usually told there was a charge until after you had ordered it. For example an after-dinner whisky was included in the package – but a brandy was not. A cocktail was included one night – but caught us out by being chargeable the next. It doesn't seem an honourable company. Azamara still owes me money for a refund and despite emailing several times since returning, they refuse to answer my emails and have shut me down with no explanation and no refund. 5. Generally Azamara was difficult to deal with from the beginning – their administration was poor -and their customer care is the worst I have ever experienced. There were also things that our booking agent Imagine Cruising promised – that didn’t materialise. These two companies need to get their act together and stop passengers having to play piggy in the middle – or being dropped in the void between them. On the positive side - restaurant staff were excellent and food good to very good. A great balance of friendliness, efficiency and professionalism. If the restaurant manager ran Azamara I think it would be a totally different experience.

Date of experience : 27 January 2024

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azamara cruises reviews trustpilot

The ultimate guide to Azamara cruise ships and itineraries

Ashley Kosciolek

Azamara Cruises is interesting. Although it includes more in its fares -- gratuities, basic alcohol and some shore excursions -- than most cruise lines, it's not full-on luxury . However it's not mainstream, like Carnival or Royal Caribbean, either.

It has carved out an industry niche that caters to affluent, well-traveled cruisers who enjoy smaller vessels, a country house ambiance and itineraries that focus on destination immersion.

The ships in its four-vessel fleet are nearly identical, all belonging to the R Class, which was originally developed for now-defunct line Renaissance Cruises. Azamara prides itself on bringing its passengers familiarity and onboard experiences that are similar from ship to ship. You won't find waterslides or roller coasters, and that's exactly how the line's demographic likes it.

One of the line's most notable hallmarks is its focus on longer, later stays in port. Coupled with its AzAmazing Evenings program, which takes cruisers ashore to experience cultural performances in jaw-dropping locations, the experience is a little less superficial-feeling than other cruise excursions.

Here, you'll find a rundown of all the crucial information you'll need to decide if an Azamara sailing is right for you.

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3 things TPG loves about Azamara Cruises

  • Its ships' smaller size and rich history.
  • Later port calls that allow passengers to experience nightlife in several destinations.
  • Its upscale yet homey onboard ambiance.

What we could do without

  • Its lack of accommodations for solo cruisers.

The Azamara Cruises fleet

Azamara Cruises is one of the cruise industry's smallest lines, with just four ships -- Azamara Quest, Azamara Journey, Azamara Pursuit and Azamara Onward -- at the time of publication. All of Azamara's vessels are R-Class ships, originally built for now-defunct Renaissance Cruises, which folded in 2001, just a couple of years after the vessels debuted.

Azamara has rounded up the ships -- including the most recent, which it acquired from Princess Cruises during the pandemic -- over the years and refurbished them to add the line's signature upscale furnishings. In fact, it did such an impressive job that you'd hardly be able to guess that the vessels are more than 20 years old.

Each of the ships has the capacity for about 700 passengers, which places them in the midsize range -- large enough to provide a laundry list of amenities, but small enough that passengers can still enjoy calls on a number of ports that larger ships can't access.

At just a little more than 30,000 gross registered tons apiece, the ships are about an eighth of the size of Royal Caribbean's Wonder of the Seas, which is the largest cruise ship in the world.

During 2020's industrywide pandemic shutdown, Royal Caribbean Group, which previously owned Azamara, sold the line to private equity firm Sycamore Partners. Azamara's president, Carol Cabezas, told TPG that the firm has plans for expansion. Although Cabezas didn't elaborate, Azamara fans anticipate that new hardware could be in the line's future .

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Destinations and itineraries

Azamara's ships sail in several regions, including Africa, South America, the Caribbean, Australia, New Zealand and Europe, with an emphasis on the Mediterranean, Baltic Sea, Western Europe, British Isles and Greece.

"They cannot get enough of Croatia, Italy, Greece," Cabezas said. "Those are the kinds of places that people want to sail in, so we've dedicated a lot of the deployment into those country-intensives. That and Black Sea."

Azamara prides itself on being destination-immersive, which includes staying late in port -- often until 10 p.m. or even overnight -- to allow passengers more time to soak in the heritage. On most sailings, the line also offers its signature AzAmazing Evenings, which take cruisers ashore to iconic venues where they can experience local cultural performances. (At the time of publication, the line was offering cultural performances onboard , rather than ashore, due to COVID-19.)

Most itineraries range from a week to two weeks in length, but the line has also offered itineraries lasting more than 100 days, calling on more than 60 ports in more than two dozen countries.

Who sails Azamara Cruises?

Due to its price point, popularity in Europe and lack of short voyages, Azamara appeals to older, more affluent travelers with a surplus of vacation time. The average age can fluctuate from sailing to sailing, but it's common to find most passengers in their 60s and 70s.

The line's demographic is largely well traveled and port savvy, with many passengers forgoing shore excursions in favor of independent exploration.

Azamara also draws a large number of repeat cruisers, many having sailed with the line numerous times.

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Cabins and suites

All of Azamara's staterooms , regardless of type or category, include at least one queen bed that can convert to two twins, a desk/vanity with a phone, nightstands with reading lamps, at least one TV that's a minimum of 40 inches, outlets and USB charging ports, a minibar, individual climate controls, closets, a safe, a hair dryer, robes, slippers, umbrellas and fresh flowers.

Each cabin has its own bathroom with towels, bath products, a shower, sink/vanity, storage shelves and a toilet. Additionally, all rooms include daily make-up and turndown services, as well as 24-hour room service, a tote bag, a daily bulletin of activities and turndown treats.

All suites come with complimentary butler service for their occupants.

Accommodations on Azamara's ships come in four types: insides (no natural light, 158 square feet), outsides (windows that don't open, 143 square feet), balconies (small outdoor deck areas with sliding glass doors) and suites (like balcony cabins but larger and with more perks). There are several options within each category, including seven cabins on each ship that allow access for passengers in wheelchairs and scooters.

Options within the balcony and suite categories are:

Club Veranda: This basic balcony-style cabin offers 175 square feet, plus a 40-square-foot veranda with two upright chairs and a small table.

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Club Veranda Plus: The same size and general layout as regular Club Verandas, these rooms factor in passengers' loyalty status to determine the level of benefits occupants will receive during their sailing. All passengers booked in Club Veranda Plus accommodations are entitled to complimentary Wi-Fi minutes, one free bag of laundry every seven days, one complimentary meal for two in a for-fee restaurant every seven days, priority embarkation and disembarkation and free in-cabin alcohol.

Club Continent Suites: The smallest of the line's suite accommodations, Club Continent Suites are 266 square feet with 60-square-foot balconies. They include all of the amenities mentioned above, as well as a large seating area with a 55-inch flat-screen TV. Besides the TV and the increased square footage, some Club Continent Suite bathrooms also have bathtubs instead of only a stand-up shower.

Club Spa Suites: These suites are located near the Sanctum Spa on each vessel. In addition to soothing decor, cruisers booked in these rooms can expect healthy snacks to be delivered daily. They can also enjoy in-cabin spa music and their own glass-enclosed soaking bathtub. Additionally, Club Spa Suites have rain showerheads and all of the amenities afforded to veranda cabins but with a larger (55-inch) TV and 414 square feet of space, plus a 60-square-foot balcony.

Club Ocean Suites: These 478-square-foot luxury digs come with 173-square-foot verandas, a separate living room and bedroom setup (each room with a 55-inch TV), marble shower-only bathrooms (except on Journey and Quest, which have bathtubs), dressing rooms with vanities and additional closet space. Further, passengers staying in these suites have access to all of the perks to which those in balcony cabins are entitled.

Club World Owner's Suites: The Club World Owner's Suites are Azamara's most lavish, offering everything afforded to those booked in Club Ocean Suites but with significantly more space — 603 square feet with 233-square-foot balconies. They have marble bathrooms (with bathtubs on Journey and Quest) and separate living room and bedroom areas, each with its own television (55 inches in the former and 40 inches in the latter).

At this time, the line does not offer any cabins for solo cruisers, which means the already pricey fares for Azamara's sailings double if you're traveling alone.

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Restaurants and dining

Azamara's dining options, although few, are impressive. Steak and seafood are often in the spotlight, and the quality is outstanding.

The line's ships each have one main dining room, Discoveries Restaurant, that allows passengers to dine at any time during set hours for complimentary breakfast, lunch and dinner. The waiter-served menu there changes daily, and you should plan on spending at least 90 minutes for dinner, especially if you're having dessert.

Windows Cafe is the line's free buffet venue, which appears on all ships and is open for breakfast, lunch and dinner. Previously a self-serve eatery, thanks to the pandemic passengers now simply point to what they would like and a crew member doles it out. For dinner, cruisers are seated and given menus -- which change nightly to highlight differing cuisines, such as Mexican, German and Greek -- and order from a waiter. Although it's sit-down table service, it's still faster than the main dining room. Outdoor seating at the ship's aft offers fantastic views, weather permitting.

Prime C is the fleet's for-fee steakhouse restaurant. Its menu includes several meaty options like steak, chicken, duck and lamb, plus soups and salads. Dining there costs $30 per person, and reservations are recommended.

Aqualina is where passengers will find extra-fee seafood, Italian and French cuisine in a light, airy atmosphere. The menu might feature items like lobster, seared tuna and the catch of the day. Reservations are recommended, and the cost is $30 per person. (Note: At the time of publication, the venue was temporarily closed due to COVID-19-related capacity restrictions, but diners can still order from Aqualina's menu while dining in Prime C.)

Azamara also offers themed Explorer's Dinners for $65 per person, focusing on a different cuisine -- think French and Italian -- each time. Chef's Table is another option. For $95 per person, cruisers can enjoy a seven-course meal paired with wines. During the experience, the chef explains each dish, and the ship's onboard sommeliers go over the wine selections.

The Patio, a gratis poolside venue, puts on a waiter-served spread during lunch hours each day. The menu stays the same throughout each sailing and might include items like spring rolls, nachos, burgers and chicken fingers.

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Mosaic Cafe is the cafe found on each vessel in the fleet. It offers free finger sandwiches, cookies and pastries, as well as a variety of specialty coffees, most of which are complimentary. It's a nice place to go if you're feeling a little peckish between meals.

Those passengers who don't feel quite up to a full meal for dinner can head to The Living Room, a bar and lounge area that doubles as the nightclub on each ship. There, sandwiches and pastries are offered in the afternoons, and tapas are available during dinner hours.

For anyone who missed dinner or who finds themselves hungry in the middle of the night, room service is a free option, 24 hours a day. The menu is considerable, providing pizza, burgers, sandwiches, salads and a plethora of other options.

Entertainment and activities

Entertainment on Azamara is engaging and fun, but not nearly as extensive as what you'll find on ships in larger fleets. You're likely to encounter musicians in bars, lounges and nightclubs, and song-and-dance numbers in the theater, along with an occasional comedian or magician. What you won't find are huge LED screens, acrobatic performances or shows with high production value -- and that's exactly how the line's target audience likes it.

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Theaters and shows

During the evenings, there's a piano player in The Den lounge, and the ship's band plays in The Living Room nightclub before a DJ starts spinning dance tunes there late into the night.

As far as theater happenings, you might spot a movie screening on the daily schedule or turn up after dinner to find that there's a boy band performing Justin Bieber hits while dressing like they're part of a doo-wop group. Overall, it's low-key but enjoyable.

Other interior attractions and activities

Hosted activities run the gamut from added-fee wine tastings, scavenger hunts and complimentary deck walks and water aerobics to destination enrichment lectures, dance classes and shore excursion presentations. Also spotted on some daily schedules are coloring, word search challenges and Q&A sessions with officers.

However, one of the most frequent and popular onboard pastimes is trivia. There are multiple rounds offered each day, and they focus on subjects that are often tied to the destinations the ships visit. (Think Greek gods and goddesses or ABBA on Greek Isles itineraries.) Each person receives a grid sheet for stamps, with one stamp given for simply participating and two stamps given to the members of the winning team for each round. At the end of the sailing, passengers tally their stamps to collect Azamara logo prizes.

There's also a number of unhosted activities, such as ping-pong, darts, crossword and sudoku puzzles, board games, book swaps, knitting get-togethers, shuffleboard and LGBTQ, singles and Friends of Bill W. (Alcoholics Anonymous) meetups.

Additionally, one of Azamara's signature activities is its White Night Party, usually found once on each voyage. Passengers are encouraged to dress in white for an evening of dining and entertainment under the stars.

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Top-deck attractions

Apart from shuffleboard and a jogging track, there's not much on the outer decks of Azamara's vessels if you're not a sun-worshipper. There's ample deck space with loungers, and a main pool with two hot tubs where passengers can go to cool off -- or warm up. There's a second pool for thalassotherapy near the Sanctum Spa, but it's open only to cruisers staying in suites or those who book passes to use it.

Another one of Azamara's signature offerings is AzAmazing Evenings -- a series of complimentary nighttime shore excursions that take passengers to famous landmarks, such as Ephesus in Turkey or the Russian Ballet, for culturally immersive performances. Currently, due to COVID-19 restrictions, AzAmazing Evenings have been replaced by Destination Celebrations , which involve the ship staying late in port and bringing local talent onboard to perform outdoors.

Children's programs

Although children are welcome onboard, there are no kids clubs on Azamara's ships, and there is no special programming for young cruisers.

What to know before you go

Required documents

You will need a passport for most of Azamara Cruises' sailings. The only ones for which the combination of a birth certificate and photo ID (such as a driver's license) will suffice is on a closed-loop cruise -- one that leaves from and returns to the same U.S. port and visits places that include Alaska, Hawaii, Bermuda, Canada and the Caribbean.

Passports should be valid for at least six months after your travel concludes.

Gratuities are included in all of Azamara's fares. Passengers can choose to leave extra if they wish. Spa services will automatically have an 18% gratuity added.

Azamara's Wi-Fi is some of the worst we've experienced at sea. In addition to being pricey ($19.95 for 60 minutes, $29.95 for full-day access or $19.95 per day for unlimited access for the duration of the voyage), it's spotty at best, especially when the ships are at sea. Azamara officials say the line is planning tech upgrades in the coming years, which hopefully will include a stronger connection.

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Carry-on drinks policy

You can bring your own drinks -- including wine, beer and liquor -- on Azamara's ships for private consumption in your stateroom. If you wish to drink them in public areas or dining venues, you'll be charged a $10 corkage fee.

Smoking policy

Generally, Azamara's vessels are nonsmoking, except for clearly designated areas on the forward port ( left, when facing the front of the ship ) side of the pool deck. Passengers are not permitted to smoke in other public areas or in their cabins, including on their balconies.

All Azamara ships have self-service laundry rooms onboard. They're free to use and include complimentary detergent. The vessels also offer send-out wash-and-fold service, as well as dry cleaning and pressing, all for an added fee.

Electrical outlets

Outlets in each cabin consist of a mix of North American and U.K. options. Standard balcony cabins have two of each at the vanity, and two additional North American outlets can be found just above the minifridge (although one of them is used to plug it in).

Additionally, the line has added USB ports near the beds so you can charge your devices as you're curled up in bed scanning Instagram reels or catching up on the latest episode of "Stranger Things" (Wi-Fi permitting, of course).

The currency onboard is U.S. dollars. Passengers will each link a credit card to their onboard account (or put up a set amount of cash), as all onboard charges are cashless. The room key each cruiser is issued at embarkation serves as a room key, charge card and ID card when disembarking and reboarding the ship in port.

Drinking age

On all sailings -- except for those departing from North America, where the drinking age is 21 -- the legal minimum age for alcohol consumption is 18.

Azamara recommends a "resort casual" style of dress, which prohibits bare feet, baseball caps, tank tops, torn or distressed jeans, bathing suits and shorts in the main dining room and all specialty restaurants. More casual wear is allowed in the Windows Cafe buffet, but shoes are required, and cruisers must wear cover-ups over their bathing suits.

There are no scheduled formal nights onboard, but passengers are welcome to dress up. They are also advised to bring a white outfit for the line's signature White Night Party, held once per voyage.

Azamara Cruises' loyalty program

Azamara's loyalty program, Azamara Circle , has five tiers for passengers to reach, based on the number of points they earn each time they sail. With each new tier, they unlock additional benefits, such as free Wi-Fi minutes, complimentary laundry service and discounts on spa treatments and future cruise bookings.

  • Adventurer (1-149 points).
  • Explorer (150-299 points).
  • Discoverer (300-749 points).
  • Discoverer Plus (750-2,999).
  • Discoverer Platinum (3,000-plus points).

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How much does an Azamara Cruise cost?

Azamara sailings are on the pricier side, with fares for weeklong sailings stretching into the thousands per person, especially for higher-end accommodations. Fluctuations occur based on cruise length, cabin type, itinerary and time of year.

At the time of publication, the least-expensive booking we found was $1,459 per person (not including taxes and port fees), based on double occupancy, for an outside cabin on a seven-night Western Mediterranean voyage from Rome's Civitavecchia. The price for a suite on the same sailing was $3,349 per person.

However, you'll find less nickel-and-diming on Azamara voyages than you will with mainstream brands, as gratuities and basic beverages -- soda, bottled water, coffee, a couple of daily house wine selections, beer and standard liquor -- are included in the price of the cruise. AzAmazing Evenings are also rolled into the fares.

Passengers can expect to shell out extra for top-shelf spirits, spa treatments, shore excursions, professional photos, Wi-Fi and send-out laundry and dry cleaning services (assuming they don't receive them for free, based on loyalty status).

How to book

Cruisers can book Azamara voyages directly through Azamara, either on the line's website or by calling 833-292-2292; virtually through a third-party online travel agent; or by calling a travel advisor, who can help with all the details for a commission that's usually covered by the cruise line.

Most cruise lines have their own cobranded credit cards, but unfortunately, Azamara is no longer one of them. Passengers used to be able to use cobranded Celebrity Cruises or Royal Caribbean International credit cards to book Azamara voyages, but it's unclear whether that is still possible, given Azamara's split from Royal Caribbean Group.

To maximize your spending when you book, use a card -- like the The Platinum Card® from American Express -- that will earn you additional points on travel.

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Bottom line

Azamara cruises are a good option if you're looking for an upscale line that offers excellent food and service at the lower end of the luxury price spectrum. You'll also receive a more destination-focused experience, with longer stays in port that allow you to take in the local nightlife.

The ships across the fleet will be familiar to you after just a sailing or two, and their elegant-but-relaxed vibe will leave you feeling like you're simply enjoying a drink in a friend's living room.

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Azamara Review

Wednesday, July 3rd

2024 Cruise Line Reviews

Azamara Review

  • Best for luxury sailing to smaller ports with immersive experiences ashore and onboard
  • About 700 guests per ship
  • Destinations throughout the world
  • Complimentary wine, beer, and spirits with meals
  • Gratuities not included

Azamara is a luxury cruise line that operates four mid-sized ships: Azamara Journey, Azamara Quest, Azamara Onward, and Azamara Pursuit. The cruise line was established in 2007 as a subsidiary of Royal Caribbean Group, and its ships have a reputation for providing guests with an intimate and immersive cruising experience.

Stay longer in port

One of the defining features of Azamara is its focus on destination immersion. The line's itineraries are designed to provide guests with a deep and authentic experience of the places they visit. Each ship offers a variety of shore excursions, ranging from cultural tours to active adventures. Azamara also offers longer stays in port, with many itineraries featuring overnight stays and evening tours, allowing guests to experience the local nightlife and culture. That could be a big advantage compared with some of the larger cruise lines, where port departure times are often as early as 4PM.

Small ships = better service

Azamara's ships are smaller than some luxury cruise ships, with a capacity of around 700 guests each. This allows for a more intimate and personalized experience, with a high staff-to-guest ratio ensuring exceptional service. The ships feature a range of amenities, including several restaurants and bars, a spa, fitness center, pool, and live entertainment venues.

Drinks are included with dining

Dining is a highlight of the Azamara experience, with a focus on fresh and locally-sourced ingredients. Each ship has several restaurants, including a main dining room, a buffet, and specialty restaurants that require reservations (and that will incur extra charges above and beyond your cruise fare). The specialty restaurants include a steakhouse, a seafood grill, and an Italian restaurant. Guests can also enjoy complimentary wine, beer, and spirits with their meals.

Best Cruise Lines

Limited Caribbean sailings

To make a fair comparison across cruise lines, we looked for sailings in the Caribbean in March, about a year in advance. That's peak season in the US, as travelers often try to line up a winter escape over spring break. However, Azamara doesn't sail in the Caribbean most of the time: when we searched, the only options there tended to be in November and December, though we did spot one Caribbean Journey sailing available for booking almost two years in advance, and extremely well-priced starting at $1,439 per person for a nine-night cruise.

Around the world in 155 days

And, if you're looking to go, well, everywhere , you should consider Azamara's World Voyage: 155 nights, 22 overnights, 27 late stays, 40+ countries and 75+ unique destinations. You could start in Fort Lauderdale, go through the Panama Canal, visit the Pacific Coast of South America before sailing over to French Polynesia, check out the koalas in Australia, follow ancient trade routes from Singapore to Dubai, you get the idea. Yes, you'll pay at least $36,000 per cruiser, but what an experience!

Best for immersive port experiences and luxury sailing

Azamara gets a just-above-average rating. It's missing the all-inclusive value of some other luxury cruise lines (you'll pay for your gratuities and shore excursions here, as well as any dining upgrades you select and other amenities), but it still gives you access to destinations not served by the bigger cruise ships. It's worth looking into if you love taking a deep dive into the cultures in your ports of call, especially some of the events and experiences that are only available after sunset. Azamara misses a lot of the must-haves for many vacationers, but it's still a cruise line we can wholeheartedly recommend if it checks the boxes for you.

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The 15 Best Cruise Lines

Which cruise line is the best.

Cruising is a popular way of traveling for many people, offering a unique experience that combines the convenience of a floating hotel with the excitement of visiting multiple destinations in one trip. In an average year, over fifteen million people say "all aboard" and set sail on an amazing vacation.

There are many different cruise lines to choose from, and each one offers a different type of experience. Some are geared towards families, while others are more focused on luxury or adventure. What would you like to see and do while you're onboard? Is a casino a must-have or a rather-avoid? Would a Broadway-caliber show tip the scales for you? Do you need a wide range of activities to keep the kiddos happy while the adults live it up or relax? The onboard activities and amenities can really make or break your vacation, so be sure you know what you're getting.

The Best Cruise Lines

Cruise Line FAQ

Which cruise line is the best, what is included in the cost of a cruise, what is the minimum age to cruise, what are the dining options on a cruise ship, are cruise ships crowded, do i have to dress up, are activities included at destination ports, can i bring my own alcohol onboard.

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Continued from above...

Another factor that can influence which cruise line you choose is the itinerary. Cruise ships travel all over the world, but some cruise lines may not have destinations available where you're hoping to go. You should also consider the size of the ship: larger ships offer more amenities, but smaller ships can access ports that bigger ships can't.

Speaking of amenities, make sure you understand what you'll get as part of your fare and which extras will come with an additional cost. For example, most cruises offer drink packages for alcoholic and non-alcoholic beverages, but a few have drink stations where you can get complimentary lemonade, coffee and tea. Other amenities that might be important to you are Wi-Fi, spa services, babysitting, fitness classes, and upgraded dining experiences. You can usually get a decent discount if you sign up for an amenities package before you sail, so keep an eye out for promotions in the months leading up to your sailing.

When you take a cruise, it's almost always expected that you'll tip the crew members who have attended to your needs while onboard: your cabin steward ( who probably leaves your towels folded into fun shapes every night ), your servers at your nightly meals, and the head waiter. Cruise lines have a recommended gratuity to cover all three of those staff members, usually $15-$20 per traveler, per day; the total gratuity amount may be charged automatically to your account, or you may be given envelopes to make cash payments.

While it usually isn't mandatory to pay those gratuities - you can ask to have them removed if they're applied automatically, especially if you've received poor service - it's typically considered in poor taste not to tip at the suggested levels (because crew members' salaries, much like servers at your local restaurant, are based on the expectation of tips paid by guests). And, if you receive service that goes above and beyond, adding to the recommended gratuity is always appreciated. Be aware that tips for bartenders, poolside servers, and professional services provided in the spa or elsewhere are not included in the daily suggested gratuity and may be charged automatically at the time of service.

Now that you have a good overview of the cruising experience, which cruise line should you choose? Beyond the points we already covered, here are a few additional criteria that might make it easier to pick:

  • Embarkation port. You could get a great deal on a cruise, but what will it cost you to get to the port? That could involve airfare, an overnight stay or two in a nearby hotel (so that you're less likely to be affected by travel delays), and transportation from the airport or hotel to the port. This is especially true if you're taking a cruise that departs from an international destination.
  • Perks for repeat cruisers. Like frequent flyer programs on airlines, most cruise lines offer benefits the more you sail. If you find yourself absolutely loving cruise vacations, it can be advantageous to put all of your eggs in one basket, so to speak. Rewards programs can include casino benefits, complimentary meals at the upgraded dining experiences, exclusive sail-away parties with free cocktails and tchotchkes, early-access booking on future cruises, and much more.
  • Reputation. It's a really smart idea to see what other travelers have said about their overall experience with a cruise line before booking your trip. The ads on TV may make that private island look amazing, but someone who's been there might point out that you'll pay extra to get on that waterslide. Or, previous cruisers could tell you that despite having several formal nights on the schedule, a particular cruise line has no problem with people showing up to dinner in flip-flops and swimsuit coverups. Find out if the cruise line you're considering lines up in reality with what they advertise.

Here at Top Consumer Reviews, cruising is one of our favorite ways to travel and experience new things. And with so many different cruise lines to choose from, it can be overwhelming to know where to start. But, don't worry: take a look at our in-depth analysis of today's most popular options, find the one that's the best match for your vacation ideas and your travel party, and book that trip you've been dreaming of. Bon voyage!

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Reviews 1.9.

Most relevant

Re my review at the end of December …

My review at the end of December seemed to provoke a response from Azamara expressing regret and apologising for the delay in responding to me, also promising a response from their customer service team which might take up to seven days. That was almost a month ago! Just written again. This is not a company that believes in good customer service. Like so many businesses they just don't seem to have the mechanism to deal with things promptly (or at all) when they go wrong. Very sad as it loses them customers. It's not as if they are the only cruise line out there,

Date of experience : February 02, 2023

Horrible!!!

Horrible!!!! Don't do it! It's a watered down version of a real high end cruise with the WORST customer service shoreside. I've contacted them 8 times over 3 months with very simple questions about my past cruises/loyalty program. If I do get a reply, it's weeks later and does not address my questions. Even if you do make it throrugh the horrific customer service, website that has been limited/down for over 3 months, etc. the onboard experience is lame at best. The cabins suck--super small bath. The food is OK but good luck getting a seat in either the buffet or main dining room....the service is stretched SOOOO thin that they are frantic and unable to even get you a glass of water before you're done eating. The entire thing has become a total joke. The word on the street is that they are going to file for bankruptcy...

Date of experience : July 12, 2023

Avoid this company like the plague

I have cruised many times and with many companies. This is the worse cruise I have ever experienced. Cabins ridiculously small and bathroom even smaller. We paid over the top as we moved a cruise because of covid to the next year and because we had to move again because of high rate of covid in South Africa and we did not want to put ourself at risk we could only get our £600 deposit back if we booked another cruise. We booked a week cruise and paid over a £1000 more than others on the cruise who also got 3 nights in a hotel in Gran canaries and flights. The entertainment was rubbish and third rate. Food was not exceptional is was mediocre. Drinks package was rubbish only certain drinks even for a non drinker like me. Avoid this company like the plague. On a 7 day cruise we only visited 3 islands and the one island that was so small people did not get off and was changed from the original itinerary.

Date of experience : March 11, 2023

Absolutely fuming

Having done seven cruises with azamara we will never book with them again.Just paid for cruise no 8 with them at short notice for a cruise in three weeks time, having paid in full we then get a call from the travel agent to say azamara bumped the price up by 600 pounds.They can get lost ,and given our last two trips (we do at least three cruises a year)have been with a different cruise company it’s safe to say we will be sticking with them in future.The travel agent bent over backwards to assist but azamara were having none of it.Don’t treat loyal customers like mugs.Will be amazed if Azamara still exists in 12 months. EDIT Having read through the last few reviews I’m starting to think we’ve had a lucky escape by stopping our payment.I was disappointed at the time but phew .

Date of experience : July 20, 2023

Can't get my refund - RUN!

Can't get my refund. It has been six weeks, and now they are saying 60 more days before I can get a refund. Yeah, while they claim bankruptcy and then never pay anyone back! To all consumers: this company is on the verge of bankruptcy. DO NOT BOOK OR YOU WILL LOSE YOUR MONEY. If you have already booked with them, cancel and initiate a CHARGE-BACK through your credit card before it is too late!

Date of experience : May 11, 2023

This reports on an Azamara cruise in December of 2023…

This reports on an Azamara cruise in December, Miami to Miami, on the Azamara Onward. We have been loyal Azamara customers (more than 20 cruises on the line), but are at the point of finding other options. The pluses remain: Wonderful service and relatively competitive pricing. So do the minuses (incompetent reservations staff) and some new ones (seriously declining food quality). On the last of these, food, it is apparent that the budget for food has been slashed. In the Windows Cafe (the buffet), protein largely has disappeared. It seemed as if every featured entree included mostly rice or pasta. The ship's roast entree? Gone. Sushi? Gone. Even a roast turkey as an entree is gone. On "French night," the entrecote (rib eye) is gone, replaced by "beef bourguignon." That was made of stew meat, with no discernible wine in the sauce. The following night featured "beef stroganoff," basically the same thing with some powdered milk thrown in. Many entrees that should have been served warm were served at room temperature. Steam table food was left out too long, for example until the corners of sliced turkey turned brown. Golden Corral has better food, as does Royal Caribbean and many other non-upscale cruise lines. This is not good. In the main dining room, filet mignon has disappeared from the menu, replaced by sirloin. Beef Wellington, formerly made with beef tenderloin, now is "Lamb Wellington," made with mutton. Disgusting. We have booked one last cruise, which departs in July. We booked that last December and Azamara has yet to correctly calculate our on board credit or issue an invoice, despite repeated attempts by us to get one. So the back office still is a mess. In short, I am sorry to say that I recommend you avoid this cruise line.

Date of experience : December 09, 2023

Dishonest Azamara

I booked a cruise from Venice to Athens in May and suffered all the nonsense that all guests were subjected to in the time leading up to the cruise due to Azamara ‘system upgrades’. These difficulties included pre-booked shore excursions disappearing off the booking and for a week or so the whole booking vanished! Contacting the company is a nightmare and on one occasion when I did get through the lady ‘helping’ me herself had difficulties and exclaimed “ J—- s C——t this f——-g system! Charming. Whilst on the cruise I had an accident whilst ashore at one of the stops. I was assessed by the ship doctor but had to seek specialist support at hospital in Rhodes. The trip was curtailed and I flew home. The onboard account on the tv in our cabin showed credit for cancelled excursions and the bill for medical treatment. Even after the medical treatment I was in credit for over 100 usd and I was advised that this would be credited to me within 7 days of the cruise finishing. It has now been 14 weeks and apart from emails from a young lady trying to help, I have had nothing. I guess I will need to chalk this up to experience but please please learn from my experience and avoid this cruise line.

Date of experience : May 21, 2023

Very very dab service

Very poor service from this company. Some staff need to go on a customer care course. Their lack of empathy is unbelievable. Not recommended at all.

Date of experience : July 24, 2022

Bait and Switch! Don’t fall for it like I did.

I am supremely disappointed in my Azamara experience. I booked a cruise 2.5 weeks prior to departure. I booked the cruise directly with Azamara’s 800 number because it was so close to the departure date. We paid considerably more for the cruise than our friends because it was so close to the departure date, which is understandable and was acceptable. I was told by the booking agent on the phone that we would receive a $500 per person on board credit. The credit was never applied. On board the ship, the Pursuit, one customer relations rep, Marlon, told me it was my travel agent’s fault. I used Azamara to book it! Beyond that I was repeatedly read to from a script that stated if I couldn’t provide an OBC in writing that it would not happen because they had no proof and they required written proof. Basically, they assumed I was trying to get something I wasn’t promised or that I was an outright a liar. Customer Relations was very poorly trained. Is this a bait and switch tactic by Azamara? Our four friends with whom we cruised do not have an e-mail or anything in writing that reflects an OBC, they received their OBC credit. I had no illusion that the credit would happen. I do however wish it had been addressed in a more thoughtful or sincere manner. Their staff behaved a in an accusatory manner and it came off as a bait and switch… “pay the higher rate and in return we will reward you with this on board credit”. Since returning home 2 weeks ago, I have reached out to Azamara by e-mail and phone. I’ve had no success in getting any response from them. Again, a customer relations fail. I fell for it, don’t let it happen to you!

Date of experience : October 06, 2023

Horribly deceptive practices

Took a cruise with Azamara in 2022 and had a lovely time, so when I got an email with early booking specials in Sept. of 2023, I checked it out. A few really good deals were on the website, so we selected a Sept. 2024 cruise in Greece. We paid in full at the time, but only chose that one because it was a good deal and we liked the cities it included. We otherwise would not have selected it because we have been to Athens before, and my husband teaches so he would have to get special permission to take a vacation in Sept (as opposed to the summer) and find someone to cover his classes. Eight months later, on Easter Sunday, we get a random invoice for over $5,000 with no explanation. Customer Service wasn't even open that day. After a week of trying, Azamara won't honor its original rate. They say they can change the price at any time, even after payment in full, and the price we got was a glitch (even though a few other prices at the time were similar, and as of yesterday, another cruise is listed at just a couple hundred more per person than we paid, plus that one has $1,000 in onboard or airline credits being offered). If they would have just contacted us right away, we could have avoided the thousands we spent on non-refundable flights to get to Greece for the cruise, but they didn't. Here we are, less than 5 months out, and they won't even offer us a discount on the current price, even though it was cheaper at other times (and we were deprived of a chance to book at those lower rates because we thought we were already booked). They said pay the new full price or get a refund, period. I never would have booked this cruise at the "full price" they have now - which is double what I paid for the 2022 cruise I took, by the way. Anyway, I have never left a bad review in my life, but I feel like I need to post this everywhere I can to warn people. We started researching and saw this has happened to others, too. If this has happened to you, I would encourage you to also file a report with the FTC at reportfraud.ftc.gov. At least maybe those of us who have been treated this way can save others from the same fate.

Date of experience : March 31, 2024

Buyer beware

We booked the holiday of a lifetime around an Azamara Cruise in South Africa next January. I will NEVER EVER book with Azamara again. I echo other comments about communications and customer care right from the start, messing up bookings, being impossible to contact. Just after taking our money, they have now changed our itinerary - not just a bit (as you know you have to accept with a cruise) but swapped 2 ports for 2 sea days. As soon as they did this, we tried to cancel - but they would not let us without losing our money. No apology. No replies to my emails. They have changed the itinerary so completely, this is just not a cruise I want now. They tried to tell us they had done it as a result of customer feedback - but if you have booked a cruise of 7 ports in South Africa - how would anyone think that dropping 2 out of 7 ports to spend extra days and nights bobbing about on the ocean would be what anyone would want. They could not even be bothered to answer my emails or complaints. I've had far better customer care from 2 star hostels. Dreadful company. Buyer beware. Read the small print very carefully because no-one will care about you once you place your booking.

Date of experience : September 20, 2023

Terrible experience.

I booked an Azamara cruise through my travel agent for the first time. Ever since their website failed months ago, it has been a nightmare. What kind of company can one do NOTHING with them online in the year 2023? And cannot call them. They don't answer. I paid a huge sum to them before all of this happened. What have I gotten for my money? Months of anxiety. I wish I'd never heard of this company. Do yourself a favor and stay far, far away from this cruise line. Even if the cruise is fantastic, they could not pay me to have anything to do with them in the future. Oh, and it seems they have an F rating with the Better Business Bureau.

Date of experience : May 29, 2023

Stay away from Azamara

I was on the Azamara Quest for a cruise in South America from Jan 22, 2024 - February 6, 2024. I diligently registered my blue cheese allergy prior to the cruise AND again on day one of the cruise. I also mentioned it each day in the dining room and always asked about the food to verify there was no blue cheese in anything I ate. While dining in the specialty steakhouse on January 29th, I was offered a bread roll by the wait staff. I asked what type of roll it was and was told it was a garlic roll. Well I took one bite of it and immediately started having an allergic reaction. My husband saw my reaction and immediately ran to our room to get my inhaler and epi-pen, just in case. Friends were there to help in the interim. I managed to ask if there was blue cheese in the roll and the waiter went to ask the kitchen. Sure enough there was gorgonzola cheese in it. Luckily I only needed my inhaler and allergy medicine and not the epi-pen but it was quite the scare. Even though it was noted by the restaurant staff, I reported the incident to the 'front desk' the next morning. After not getting better over a couple of days I went to the ship's doctor, told them what happened, and obtained additional meds. For the remainder of the trip I was sick. I couldn't taste or smell anything and because of my lowered immunity from fighting the allergen I also contracted an upper respiratory infection. My trip of a lifetime was basically ruined. Nothing was proactively done and no apologies were offered while I was onboard even after I reported the issue. On the last day, the ship's restaurant manager came over and spent 3 minutes apologizing but that was about it. When I asked for some kind of compensation - I was basically told no. Once I got home, I contacted Azamara again. I was still sick with the upper respiratory infection (URI) which made the plane ride home miserable. I also had scheduled surgery soon after coming home which was in jeopardy because of my URI. I went to my primary care doctor to get different medicine immediately upon my return home in an attempt to clear out my sinuses in time for surgery. I was told by the Azamara contact, an ‘Executive Resolution Specialist’, that the ship's crew said they proactively reached out multiple times and I refused treatment or any other form of help so they are not liable for anything. This is a total lie!!! They did offer me a ‘good will gesture’ of $35 reimbursement for the specialty meal. What a joke!!!

Date of experience : January 29, 2024

Not Living Up to Expectations

We just finished our first cruise with Azamara Onward - a 12-night cruise along the northern Mediterian and eastern Adriatic. Prior to booking, we heard so many wonderful things about Azamare and its onboard service that we were looking forward to experiencing it for ourselves. We might have been expecting too much. My wife and I are pretty experienced cruisers. We’ve been on Viking Ocean and River, Celebrity, Princess, Royal Caribean, and Virgin. We appreciate the small ship experience on Viking and Azamara more than the large mega-ship craziness of Royal Caribean or Princess, and more than the full-time party of Virgin. We’re looking for quality ship decor, attentive service, extraordinary food, entertaining shows, and informative, inspiring, shore excursions. We expected all this and more from Azamara. What we experienced was pretty average. We did have a couple of “Wow” moments; but, over 12 days of cruising there was more “ho-hum” than “wow”. We booked an Ocean Suite. It was pricey; but, it did deliver a sitting room separate from a sizable bedroom and both a full and half bath. The room was comfortable with a large balcony facing the bow of the ship. The balcony was crowded with too much furniture so there was no room to stand; but, the furniture did give us get places to relax without having to compete for a lounge chair on the pool deck. Onboard entertainment. We didn’t expect any full-scale production numbers. Onward did have a troupe of four singers and a dancer who performed several evenings. The cruise director did double duty as an occasional performer who also told bad jokes about his grandfather, and there was a piano player/singer who performed a couple of times each evening. Nothing over the top. Nothing to knock your socks off. No real wow factor; but, okay entertainment. We did have an AzAmazing evening opera performance in a historical coastal fortification that lived up to the marketing promise; but, I wouldn’t stand in line to do it again. We also had an onboard White Night party on the pool deck that included local musicians, a buffet, performances from the ship’s troupe, and a parade of the onboard crew. It delivered on the promise of a White Night pool deck party and was something different. In addition to the live entertainment, Azamara has a television in each guest room. Unfortunately, the TV is limited to one movie each day that runs in a loop. You just have to be lucky to catch it at the beginning. Similarly, there is one TV series that runs in a continual loop each day. There is no on-demand TV service. Too bad. I mentioned that we booked an Ocean Suite which included complimentary specialty dining. One of the specialty dining options that the website features is the Chef’s Table. We experienced the Chef’s Table once during the 12-day cruise. The food was good. The presentation was lovely. The $190 bill at the end of the complimentary specialty dining was a surprise. It took most of the remaining cruise to get Azamara to back off their demand that we pay for the Chef’s Table which the website claimed was included in the complimentary specialty dining. They eventually did back off; but, the experience was less than satisfying. Just be aware that if you book a suite that includes complimentary specialty dining, it does not include complimentary specialty dining. Also, the Ocean Suite included a Premium Beverage Package for both of us. Don’t waste your money. There is a wide selection of complementary beverages onboard. The Premium Beverage Package just adds a few mid-price spirits and no premium wines. I didn’t realize that in addition to the Premium Beverage Package, there is also an Ultimate Beverage Package. The Ultimate adds more spirits; but, in my opinion, isn’t worth the money. All in all, the onboard experience delivered on the marketing hype - except the complimentary specialty dining wasn’t complimentary. Other than that it was okay. It wasn’t amazing or over the top. We’ve seen much better on other cruises. The invoice we received from Azamara included detail about the cost of the room, port taxes, and airfare. It also included a line labeled "Charges" for $800. We challenged them on this because they were just padding the bill. Ultimately they backed off and agreed to refund the money. But, I would double-check everything and look for unsupported costs.

Date of experience : July 08, 2023

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Reviews 1.9.

Most relevant

Re my review at the end of December …

My review at the end of December seemed to provoke a response from Azamara expressing regret and apologising for the delay in responding to me, also promising a response from their customer service team which might take up to seven days. That was almost a month ago! Just written again. This is not a company that believes in good customer service. Like so many businesses they just don't seem to have the mechanism to deal with things promptly (or at all) when they go wrong. Very sad as it loses them customers. It's not as if they are the only cruise line out there,

Date of experience : 02 February 2023

Horrible!!!

Horrible!!!! Don't do it! It's a watered down version of a real high end cruise with the WORST customer service shoreside. I've contacted them 8 times over 3 months with very simple questions about my past cruises/loyalty program. If I do get a reply, it's weeks later and does not address my questions. Even if you do make it throrugh the horrific customer service, website that has been limited/down for over 3 months, etc. the onboard experience is lame at best. The cabins suck--super small bath. The food is OK but good luck getting a seat in either the buffet or main dining room....the service is stretched SOOOO thin that they are frantic and unable to even get you a glass of water before you're done eating. The entire thing has become a total joke. The word on the street is that they are going to file for bankruptcy...

Date of experience : 12 July 2023

Avoid this company like the plague

I have cruised many times and with many companies. This is the worse cruise I have ever experienced. Cabins ridiculously small and bathroom even smaller. We paid over the top as we moved a cruise because of covid to the next year and because we had to move again because of high rate of covid in South Africa and we did not want to put ourself at risk we could only get our £600 deposit back if we booked another cruise. We booked a week cruise and paid over a £1000 more than others on the cruise who also got 3 nights in a hotel in Gran canaries and flights. The entertainment was rubbish and third rate. Food was not exceptional is was mediocre. Drinks package was rubbish only certain drinks even for a non drinker like me. Avoid this company like the plague. On a 7 day cruise we only visited 3 islands and the one island that was so small people did not get off and was changed from the original itinerary.

Date of experience : 11 March 2023

Absolutely fuming

Having done seven cruises with azamara we will never book with them again.Just paid for cruise no 8 with them at short notice for a cruise in three weeks time, having paid in full we then get a call from the travel agent to say azamara bumped the price up by 600 pounds.They can get lost ,and given our last two trips (we do at least three cruises a year)have been with a different cruise company it’s safe to say we will be sticking with them in future.The travel agent bent over backwards to assist but azamara were having none of it.Don’t treat loyal customers like mugs.Will be amazed if Azamara still exists in 12 months. EDIT Having read through the last few reviews I’m starting to think we’ve had a lucky escape by stopping our payment.I was disappointed at the time but phew .

Date of experience : 20 July 2023

Can't get my refund - RUN!

Can't get my refund. It has been six weeks, and now they are saying 60 more days before I can get a refund. Yeah, while they claim bankruptcy and then never pay anyone back! To all consumers: this company is on the verge of bankruptcy. DO NOT BOOK OR YOU WILL LOSE YOUR MONEY. If you have already booked with them, cancel and initiate a CHARGE-BACK through your credit card before it is too late!

Date of experience : 11 May 2023

This reports on an Azamara cruise in December of 2023…

This reports on an Azamara cruise in December, Miami to Miami, on the Azamara Onward. We have been loyal Azamara customers (more than 20 cruises on the line), but are at the point of finding other options. The pluses remain: Wonderful service and relatively competitive pricing. So do the minuses (incompetent reservations staff) and some new ones (seriously declining food quality). On the last of these, food, it is apparent that the budget for food has been slashed. In the Windows Cafe (the buffet), protein largely has disappeared. It seemed as if every featured entree included mostly rice or pasta. The ship's roast entree? Gone. Sushi? Gone. Even a roast turkey as an entree is gone. On "French night," the entrecote (rib eye) is gone, replaced by "beef bourguignon." That was made of stew meat, with no discernible wine in the sauce. The following night featured "beef stroganoff," basically the same thing with some powdered milk thrown in. Many entrees that should have been served warm were served at room temperature. Steam table food was left out too long, for example until the corners of sliced turkey turned brown. Golden Corral has better food, as does Royal Caribbean and many other non-upscale cruise lines. This is not good. In the main dining room, filet mignon has disappeared from the menu, replaced by sirloin. Beef Wellington, formerly made with beef tenderloin, now is "Lamb Wellington," made with mutton. Disgusting. We have booked one last cruise, which departs in July. We booked that last December and Azamara has yet to correctly calculate our on board credit or issue an invoice, despite repeated attempts by us to get one. So the back office still is a mess. In short, I am sorry to say that I recommend you avoid this cruise line.

Date of experience : 09 December 2023

Dishonest Azamara

I booked a cruise from Venice to Athens in May and suffered all the nonsense that all guests were subjected to in the time leading up to the cruise due to Azamara ‘system upgrades’. These difficulties included pre-booked shore excursions disappearing off the booking and for a week or so the whole booking vanished! Contacting the company is a nightmare and on one occasion when I did get through the lady ‘helping’ me herself had difficulties and exclaimed “ J—- s C——t this f——-g system! Charming. Whilst on the cruise I had an accident whilst ashore at one of the stops. I was assessed by the ship doctor but had to seek specialist support at hospital in Rhodes. The trip was curtailed and I flew home. The onboard account on the tv in our cabin showed credit for cancelled excursions and the bill for medical treatment. Even after the medical treatment I was in credit for over 100 usd and I was advised that this would be credited to me within 7 days of the cruise finishing. It has now been 14 weeks and apart from emails from a young lady trying to help, I have had nothing. I guess I will need to chalk this up to experience but please please learn from my experience and avoid this cruise line.

Date of experience : 21 May 2023

Very very dab service

Very poor service from this company. Some staff need to go on a customer care course. Their lack of empathy is unbelievable. Not recommended at all.

Date of experience : 24 July 2022

Bait and Switch! Don’t fall for it like I did.

I am supremely disappointed in my Azamara experience. I booked a cruise 2.5 weeks prior to departure. I booked the cruise directly with Azamara’s 800 number because it was so close to the departure date. We paid considerably more for the cruise than our friends because it was so close to the departure date, which is understandable and was acceptable. I was told by the booking agent on the phone that we would receive a $500 per person on board credit. The credit was never applied. On board the ship, the Pursuit, one customer relations rep, Marlon, told me it was my travel agent’s fault. I used Azamara to book it! Beyond that I was repeatedly read to from a script that stated if I couldn’t provide an OBC in writing that it would not happen because they had no proof and they required written proof. Basically, they assumed I was trying to get something I wasn’t promised or that I was an outright a liar. Customer Relations was very poorly trained. Is this a bait and switch tactic by Azamara? Our four friends with whom we cruised do not have an e-mail or anything in writing that reflects an OBC, they received their OBC credit. I had no illusion that the credit would happen. I do however wish it had been addressed in a more thoughtful or sincere manner. Their staff behaved a in an accusatory manner and it came off as a bait and switch… “pay the higher rate and in return we will reward you with this on board credit”. Since returning home 2 weeks ago, I have reached out to Azamara by e-mail and phone. I’ve had no success in getting any response from them. Again, a customer relations fail. I fell for it, don’t let it happen to you!

Date of experience : 06 October 2023

Horribly deceptive practices

Took a cruise with Azamara in 2022 and had a lovely time, so when I got an email with early booking specials in Sept. of 2023, I checked it out. A few really good deals were on the website, so we selected a Sept. 2024 cruise in Greece. We paid in full at the time, but only chose that one because it was a good deal and we liked the cities it included. We otherwise would not have selected it because we have been to Athens before, and my husband teaches so he would have to get special permission to take a vacation in Sept (as opposed to the summer) and find someone to cover his classes. Eight months later, on Easter Sunday, we get a random invoice for over $5,000 with no explanation. Customer Service wasn't even open that day. After a week of trying, Azamara won't honor its original rate. They say they can change the price at any time, even after payment in full, and the price we got was a glitch (even though a few other prices at the time were similar, and as of yesterday, another cruise is listed at just a couple hundred more per person than we paid, plus that one has $1,000 in onboard or airline credits being offered). If they would have just contacted us right away, we could have avoided the thousands we spent on non-refundable flights to get to Greece for the cruise, but they didn't. Here we are, less than 5 months out, and they won't even offer us a discount on the current price, even though it was cheaper at other times (and we were deprived of a chance to book at those lower rates because we thought we were already booked). They said pay the new full price or get a refund, period. I never would have booked this cruise at the "full price" they have now - which is double what I paid for the 2022 cruise I took, by the way. Anyway, I have never left a bad review in my life, but I feel like I need to post this everywhere I can to warn people. We started researching and saw this has happened to others, too. If this has happened to you, I would encourage you to also file a report with the FTC at reportfraud.ftc.gov. At least maybe those of us who have been treated this way can save others from the same fate.

Date of experience : 31 March 2024

Buyer beware

We booked the holiday of a lifetime around an Azamara Cruise in South Africa next January. I will NEVER EVER book with Azamara again. I echo other comments about communications and customer care right from the start, messing up bookings, being impossible to contact. Just after taking our money, they have now changed our itinerary - not just a bit (as you know you have to accept with a cruise) but swapped 2 ports for 2 sea days. As soon as they did this, we tried to cancel - but they would not let us without losing our money. No apology. No replies to my emails. They have changed the itinerary so completely, this is just not a cruise I want now. They tried to tell us they had done it as a result of customer feedback - but if you have booked a cruise of 7 ports in South Africa - how would anyone think that dropping 2 out of 7 ports to spend extra days and nights bobbing about on the ocean would be what anyone would want. They could not even be bothered to answer my emails or complaints. I've had far better customer care from 2 star hostels. Dreadful company. Buyer beware. Read the small print very carefully because no-one will care about you once you place your booking.

Date of experience : 20 September 2023

Terrible experience.

I booked an Azamara cruise through my travel agent for the first time. Ever since their website failed months ago, it has been a nightmare. What kind of company can one do NOTHING with them online in the year 2023? And cannot call them. They don't answer. I paid a huge sum to them before all of this happened. What have I gotten for my money? Months of anxiety. I wish I'd never heard of this company. Do yourself a favor and stay far, far away from this cruise line. Even if the cruise is fantastic, they could not pay me to have anything to do with them in the future. Oh, and it seems they have an F rating with the Better Business Bureau.

Date of experience : 29 May 2023

Stay away from Azamara

I was on the Azamara Quest for a cruise in South America from Jan 22, 2024 - February 6, 2024. I diligently registered my blue cheese allergy prior to the cruise AND again on day one of the cruise. I also mentioned it each day in the dining room and always asked about the food to verify there was no blue cheese in anything I ate. While dining in the specialty steakhouse on January 29th, I was offered a bread roll by the wait staff. I asked what type of roll it was and was told it was a garlic roll. Well I took one bite of it and immediately started having an allergic reaction. My husband saw my reaction and immediately ran to our room to get my inhaler and epi-pen, just in case. Friends were there to help in the interim. I managed to ask if there was blue cheese in the roll and the waiter went to ask the kitchen. Sure enough there was gorgonzola cheese in it. Luckily I only needed my inhaler and allergy medicine and not the epi-pen but it was quite the scare. Even though it was noted by the restaurant staff, I reported the incident to the 'front desk' the next morning. After not getting better over a couple of days I went to the ship's doctor, told them what happened, and obtained additional meds. For the remainder of the trip I was sick. I couldn't taste or smell anything and because of my lowered immunity from fighting the allergen I also contracted an upper respiratory infection. My trip of a lifetime was basically ruined. Nothing was proactively done and no apologies were offered while I was onboard even after I reported the issue. On the last day, the ship's restaurant manager came over and spent 3 minutes apologizing but that was about it. When I asked for some kind of compensation - I was basically told no. Once I got home, I contacted Azamara again. I was still sick with the upper respiratory infection (URI) which made the plane ride home miserable. I also had scheduled surgery soon after coming home which was in jeopardy because of my URI. I went to my primary care doctor to get different medicine immediately upon my return home in an attempt to clear out my sinuses in time for surgery. I was told by the Azamara contact, an ‘Executive Resolution Specialist’, that the ship's crew said they proactively reached out multiple times and I refused treatment or any other form of help so they are not liable for anything. This is a total lie!!! They did offer me a ‘good will gesture’ of $35 reimbursement for the specialty meal. What a joke!!!

Date of experience : 29 January 2024

Not Living Up to Expectations

We just finished our first cruise with Azamara Onward - a 12-night cruise along the northern Mediterian and eastern Adriatic. Prior to booking, we heard so many wonderful things about Azamare and its onboard service that we were looking forward to experiencing it for ourselves. We might have been expecting too much. My wife and I are pretty experienced cruisers. We’ve been on Viking Ocean and River, Celebrity, Princess, Royal Caribean, and Virgin. We appreciate the small ship experience on Viking and Azamara more than the large mega-ship craziness of Royal Caribean or Princess, and more than the full-time party of Virgin. We’re looking for quality ship decor, attentive service, extraordinary food, entertaining shows, and informative, inspiring, shore excursions. We expected all this and more from Azamara. What we experienced was pretty average. We did have a couple of “Wow” moments; but, over 12 days of cruising there was more “ho-hum” than “wow”. We booked an Ocean Suite. It was pricey; but, it did deliver a sitting room separate from a sizable bedroom and both a full and half bath. The room was comfortable with a large balcony facing the bow of the ship. The balcony was crowded with too much furniture so there was no room to stand; but, the furniture did give us get places to relax without having to compete for a lounge chair on the pool deck. Onboard entertainment. We didn’t expect any full-scale production numbers. Onward did have a troupe of four singers and a dancer who performed several evenings. The cruise director did double duty as an occasional performer who also told bad jokes about his grandfather, and there was a piano player/singer who performed a couple of times each evening. Nothing over the top. Nothing to knock your socks off. No real wow factor; but, okay entertainment. We did have an AzAmazing evening opera performance in a historical coastal fortification that lived up to the marketing promise; but, I wouldn’t stand in line to do it again. We also had an onboard White Night party on the pool deck that included local musicians, a buffet, performances from the ship’s troupe, and a parade of the onboard crew. It delivered on the promise of a White Night pool deck party and was something different. In addition to the live entertainment, Azamara has a television in each guest room. Unfortunately, the TV is limited to one movie each day that runs in a loop. You just have to be lucky to catch it at the beginning. Similarly, there is one TV series that runs in a continual loop each day. There is no on-demand TV service. Too bad. I mentioned that we booked an Ocean Suite which included complimentary specialty dining. One of the specialty dining options that the website features is the Chef’s Table. We experienced the Chef’s Table once during the 12-day cruise. The food was good. The presentation was lovely. The $190 bill at the end of the complimentary specialty dining was a surprise. It took most of the remaining cruise to get Azamara to back off their demand that we pay for the Chef’s Table which the website claimed was included in the complimentary specialty dining. They eventually did back off; but, the experience was less than satisfying. Just be aware that if you book a suite that includes complimentary specialty dining, it does not include complimentary specialty dining. Also, the Ocean Suite included a Premium Beverage Package for both of us. Don’t waste your money. There is a wide selection of complementary beverages onboard. The Premium Beverage Package just adds a few mid-price spirits and no premium wines. I didn’t realize that in addition to the Premium Beverage Package, there is also an Ultimate Beverage Package. The Ultimate adds more spirits; but, in my opinion, isn’t worth the money. All in all, the onboard experience delivered on the marketing hype - except the complimentary specialty dining wasn’t complimentary. Other than that it was okay. It wasn’t amazing or over the top. We’ve seen much better on other cruises. The invoice we received from Azamara included detail about the cost of the room, port taxes, and airfare. It also included a line labeled "Charges" for $800. We challenged them on this because they were just padding the bill. Ultimately they backed off and agreed to refund the money. But, I would double-check everything and look for unsupported costs.

Date of experience : 08 July 2023

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Cruising with Azamara

Azamara garners high praise from cruisers and critics alike for its upscale cabins and trips to far-flung destinations. The line's four ships – Azamara Journey , Azamara Quest , Azamara Pursuit and Azamara Onward – sail to hundreds of ports, with popular stops in South America, Europe, Africa, the Caribbean, Australia and Asia. With Azamara's ship capacity limited to about 700 guests, it's easy to steer clear of crowds and locate crew members (each ship has approximately one staff member to every two passengers).

While docked at different ports, Azamara voyages offer shore excursions that vary by activity level, including museum visits, wine tastings and walking tours. Whether you choose the shortest five-night cruise or a 155-night world voyage, you can take advantage of each ship's onboard fitness center, lounges and nightly musical and dance performances.

You'll also find six distinct dining options on all four ships, ranging from casual buffets to specialty restaurants like Aqualina and Prime C steakhouse. In addition to beverages and meals in the main dining room, Azamara cruise fares include gratuities, concierge services, self-service laundry and exclusive events.

Pros & Cons

Encourages destination immersion through AzAmazing Celebrations (one complimentary excursion on most cruises)

Relatively small ships, creating an intimate atmosphere

Fare covers most alcoholic and nonalcoholic beverages, as well as gratuities

Only higher-priced, luxury cruises available; prices fluctuate slightly based on season, destinations and themes

Shore excursions (beyond one complimentary AzAmazing Celebration) not included in cruise fare

Limited onboard activities compared to larger cruise lines

  • Expert Rating » 4.0
  • Traveler Rating » 4.3
  • Health Rating » 3.5

Azamara has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings.

  • # 4 in Best Cruise Lines for Couples
  • # 6 in Best Luxury Cruise Lines
  • # 6 in Best Cruise Lines in the Mediterranean

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Before You Book

  • If you require special medical services or equipment on the ship, you must contact Azamara no later than 40 days prior to your voyage for U.S. sailings and 80 days prior for all others. Guests can fill out a special accommodations form on the cruise line's website.
  • If you cancel your reservation 120 to 31 days prior to departure, you'll be charged between 25% and 75% of your booked fare. If you cancel within 30 days of the ship's departure, you'll forfeit any refund. For more information, check out the line's  cancellation policy .
  • To guarantee reservations, Azamara requires a deposit of $1,100 per person for suites and $550 per person for staterooms. The remaining balance must be paid 120 days prior to departure.

Before You Board

  • Azamara electronically sends a list of required travel documents for your itinerary, including ticket contracts and payment receipts, 20 to 50 days before departure. Before you board, you must present a passport that is valid for at least six months after the end of the cruise.
  • You must check in 90 minutes before the ship is scheduled to depart or your reservation will be automatically canceled. Boarding procedures and departure times will be included in your travel documents.
  • The cruise line recommends passengers consult their physicians at least four to six weeks prior to embarkation to ensure they are up-to-date on required vaccinations. The World Health Organization lists vaccination recommendations on its  website .
  • Azamara recommends that passengers limit their larger luggage to one or two pieces. Travelers are also encouraged to bring a small overnight carry-on bag for their last night at sea.
  • Pre-book shore excursions through the Voyage Planner in your account and reserve specialty dining ahead of time.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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My view of Azamara after recent cruise Athens to Istanbul

By M109 , July 14, 2023 in Azamara

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M109 was awarded the badge 'Great Review'

A little bit of background for you all.  My wife and I have enjoyed cruising for 20 years now and have tried most of the favourite cruise lines, several times at least and we have completed about 22 cruises and 2 river cruises.

We were lucky enough to sail with Azamara twice in the first 2 years of it's existence which we both enjoyed immensely.  Loved the small ship, crew and the food.  In these early days the speciality restaurants were included in the price and were top notch.  Sadly prices increased significantly as Azamara became popular and of course you now had to pay for the speciality restaurants unless you paid up for the larger rooms.  So we were back to Celebrity and Holland America for a few years and then we decided to try Oceania on their new ships.  We really liked that experience and sailed with them for three trips before they became too expensive.  More recently we have river cruised in Europe which we were great fun.

So I was delighted earlier this year to find Azamara in range again and so we were off again to the Quest which we had sailed on the previous two cruises.

We joined in Athens after a rather arduous journey with the flight delayed out of Gatwick by 41/2 hours which meant arriving at 2 o'clock in the morning,  but we where still met by the hotels driver with no fuss about us being late. Lunch time it was a lift back to the airport to catch the metro to Athens port which was about a 45 minute ride followed by a walk around the edge of the port to the cruise terminal where the Quest sat basking in the sun.  Of interest also along side was one of the new Scenic cruise ships that looked amazing, rather like a super yacht.

Due to the shenanigans with the new website I had not booked in on line and I am glad I didn't as it took us no more 5 minutes to book in with the group of people who were stood waiting for us.  All done on an Ipad including the photo, very clever and quick I must say.  Had to wait 10 mina on the bus to travel the 100m to the ship which was a bit daft as we were happy to walk and there were no port restrictions as the crew were walking out.  Any how we were quickly on board and greeted with a glass of bubbly and quickly ushered off to the theatre where we were given the lifeboat drill talk and film which lasted about 5 mins and then we were free to go.  A couple of the Americans had to be told quite sternly by a ships officer that no they could not wander off and that this was compulsory.  Much better than the old days of putting on the lifejacket and then standing in the sun on the deck I can tell you!

Our room was a normal veranda on deck 7 which had been changed up since our last voyage with them and I thought it well done and as a whole I thought the room looked really good.  There were a few things that need sorting like the wall paper was starting to come away at the edges where they joined strips and I was surprised there were no charging points for all the electricals we all now carry, however all in all very nice, although we has forgotten how small the bathroom are and yes that shower with the curtain is definitely a squeeze.

I am not going to take you through all the ports visited but will go through some of the good and some of the not so good.

The crew are still very good and a pleasure to be around.

The ship as a whole is still in good nick with just the odd bit of rust showing up but nothing big and of course kept immaculate.

The free drinks on board were absolutely fine and the wine I thought was of a perfectly drinkable standard and I like my wine so most should be fine without having to pay more. 

The special Azamara night was put on for us at Ephesus and we were given on arrival possibly one of the worst mugs of wine I have tasted for a while but it was supplied by the firm who put on the  night on for Azamara so difficult to blame the ship.  The small amphitheatre where we sat was a delight but I would imagine whoever did the risk assessment must have run a mile at seeing it.  Steep uneven steps with 20/30ft drops off to the side was asking for 70/80 year olds to fall and badly hurt themselves.  However, 70/80 year old are from a generation made of sterner stuff and they all made it safety even if it meant going down on their bum's.  The only person to have a fall was a 50 year old fellow who slipped down 4/5 stairs in front of the 450 people attending and once everybody realised he was fine got a good cheer.  The ensemble was not my type of music however the setting was superb.  Personally I would have loved to walk down the main street of Ephesus in the dark when the building were lit up but sadly that was not allowed.

White night was put on as we were leaving a small Turkish port and was great fun although it was a bit of a bun fight to get to the food, dread to think what it would be like with a full ship, but great fun anyway and the combination of all the singers and bands on board played some great music that had us all up and dancing.

The not so good

Sadly as food lovers we were disappointed with the quality of the food.  It was difficult not to remember back to when we first cruised with Azamara when we thought the food was amazing.  The main dining room was good, especially breakfast which was exceptional.  The buffet was, however,  not that good.  Luch everyday had a large selection of Asian and Indian curries etc.  Now as a Brit I like my curries but curried boiled egg for breakfast was a bit to much.  I strongly suspect that the curries were a way of using up left over food from previous meals, but I may be wrong but anyway there was to much curry going on throughout the cruise. I did mention this on the mid cruise survey and the head chef sought me out the next night at supper which whilst I appreciated he came to chat finding me a supper sat with others was an unusual time to discuss matters.  Not that anything changed but hopefully Azamara will at least have a think on matters (PS seafood salad with seafood sticks chopped into it is not really my idea of good quality food). We ate in both speciality restaurants and the steakhouse meal was poor, the quality of my steak just was not there (it was the same with the steak I had in the dining room).  The Italian restaurant was brilliant  and was miles better, so we booked another meal there.  The squid ink pasta with lobster and seafood was just sublime. I know food is subjective but having watched the argument between Azamara fans and Oceania fans as to who has the better food in our view it's not close at the moment and Oceania wins hands down.  Hopefully Azamara can raise it's game again and compete once more because we enjoyed the overall experience.

Shore excursions were extremely expensive $150 average I would say.

The ship was about two thirds full at about 500 passengers but the next cruise back to Athens it was going to be less than half full before being full at the start of school holidays.  This must be a worry as these small ships need to be full to make money.  Azamara need to work out a way to get these ships full whilst providing a good level of cruising. 

Loved returning to the small ship experience and level of service Azamara provide

Food not so good.

Happy to answer ant sensible questions.          

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500+ Club

Thanks for your succinct review of your Quest cruise, M109.  We are also early-era  Azamara cruisers, and have pretty much stuck with the brand for years.  One of your comments, however, left me puzzled.

You mention a "seafood salad with seafood sticks chopped into it."  I need to know:  what, precisely, is a seafood stick?  Are these also perhaps called fish sticks?  My experience with fish sticks is that they are breaded, previously frozen, of questionable texture and really dreadful.  Were these a feature of your seafood salad?

I appreciate you're taking the time to respond, and hope you consider this a sensible question : )

1,000+ Club

28 minutes ago, Ithikan said: Thanks for your succinct review of your Quest cruise, M109.  We are also early-era  Azamara cruisers, and have pretty much stuck with the brand for years.  One of your comments, however, left me puzzled. You mention a "seafood salad with seafood sticks chopped into it."  I need to know:  what, precisely, is a seafood stick?  Are these also perhaps called fish sticks?  My experience with fish sticks is that they are breaded, previously frozen, of questionable texture and really dreadful.  Were these a feature of your seafood salad? I appreciate you're taking the time to respond, and hope you consider this a sensible question : )

They used to be called Crab Sticks but as they don’t contain any crab, in the U.K. they are now called Seafood Sticks.

The fish sticks you described are called Fish Fingers in the U.K. much loved by children and great in sandwiches for lunch. But we do know that fish don’t actually have fingers 😂

Haha

Hi Ithikan fish sticks are actually made of pollock but they are quite cheap and nasty.  Riocca is right they used to be called crab sticks but as no crab is involved they are now fish sticks.  I did not mention it but I found seafood night a disappointment as there was not much in the way of seafood eg big prawns, octopus, calamari etc.  Now I don't know if this is a recent thing or if I am forgetting the quality of the first trips.  I would put the quality of the food at Celebrity level after this trip, so I will need very good prices to come back again and certainly will not be prepared to pay over £3000 for a 12 day cruise. 

Grandma Cruising

Grandma Cruising

Food is so subjective, isn’t it? We really like Prime C - never had a bad steak & the rack of lamb is always brilliant. On the other hand we have been very much underwhelmed with Aqualina the last twice we ate there.  Sounds like you didn’t try the Patio at night - it’s now our favourite place to eat.

TeaBag

Very interested in your comments M109.  Welcome to Cruise Critic.  We left Quest in Athens May 28, so I wonder if you boarded then. We have only sailed twice with Azamara both sailings on Quest with Captain Johannes who is very personable.

We were a bit disappointed in the food also.  I ordered a tenderloin steak medium rare for my very first dinner on the ship last July.  It came looking like it had been boiled for a week.  Waiter never came back to check on us, so I said nothing.  Next night more steak too well done again.  On that cruise we never again ate in the dining room, choosing Windows with their ethnic themed dinners after that.

Our last cruise we thought the food was under seasoned in the MDR.  Maitre'D told me that if they put garlic in the food, people complain!

We had the best waiter last time that we have ever had in all our cruises.  We loved our aft cabin deck 7 and it was wonderful to see both sides of the Suez as we sailed along.

I agree with you Grandma Cruising about Prime C.  We were thrilled to get 3 complimentary speciality dinners with our cabin type (P1).  We chose Aqualina for 2 and Prime C for the third.  After our dinner in Aqualina, we cancelled the second one and went back to Prime C which we think is much better.

Dr H

I'm really, really surprised to hear about the food quality! Our first Azamara sailing was in 2010, and had my worst meal ever on Azamara on that one. A beef "stroganoff" in the MDR, and it is my understanding that the chef was subsequently executed, and justifiably. We rejoined Azamara in late October 2021, just after they resumed service. Yes there were some rust spots, service was off a bit. Food in the MDR was better than Prime C and Aqualina. We complained quietly to the higher ups, who were extremely apologetic, but still family as far as we are concerned. Flash forward a year, we boarded Quest in Dubai, on to Singapore, then on to Perth, Australia. The ship is definitely in need of a refurb, door knobs are a bit worn, wall paper frayed in spots. Food was dramatically better than previously, and definitely back to the old Azamara IMHO. Right now, we are counting down the days to our November 7 sailing out of Rome. I'm sorry you didn't have the greatest experience, and I suspect your complaints will be taken up with the powers that be.  Hope to meet you on board sometime in the future. We are definitely coming back.

50+ Club

I first sailed on the Quest for its first ever Singapore to HK Christmas/NY cruise in 2008.  It was 18 nights then and added a few extra ports than what that itinerary has offered in recent years. That experience was unbelievable - the food quality, the service, the fantastic shore excursions.  Entertainment was still lousy...but everything else made up for it.  Agree that there is absolutely no comparison with the food they offer today.  I've been on 3 Celebrity cruises and 2 Azamara over the last year, and Celebrity on all 3 occasions had better food than Azamara hands-down.  We will see how the Onward food is next month.

They need to put more money towards food, especially the buffet and if that meant no Amazing evening (which must have cost a fortune) then that’s the what I would do.  If you really had to you could also cut back to beer and wine at lunch and dinner only with other booze being paid for.

I am not sure what they really stand for at the moment and where they excel.  They have the small ships which a lot of people really like compared to the enormous ones around today. They have a good crew but then most lines have that going for them.  White night is a great night but it’s not enough to make people think I must come back. The Capt mentioned that he is always asked when are Azamara going to build a new ship and his answer was book more cruises with us which is a bit telling.  The R type ship is a lovely ship and for me a perfect size, I love what they have done with removing the casino, could have done with a slightly more upbeat piano player but he was okay for background music.  However, these R ships are getting very old and whilst they keep them looking good the maintenance cost must rise each year.  Let’s hope the new owners have a plan for the future.

john1970

I think the food is ok. Nothing special. I like the grill and buffet. I think a lot of people book Azamara as they like the small ships, good staff and port heavy itineraries. All lines have had to try and cope with vastly increased costs and food inflation. It's a balancing act. If they put the prices up people will think well I might as well go on Silversea. I guess the issue for Azamara comes when they look to the future and how long the ships will be in service without major maintenance.

uktog

I think the issue is the food used to be 100% great, now it’s generally acceptable with some less good days.  Trouble is there are instances of the service slightly dipping and I certainly don’t want to see that following the food trend (which I keep hoping is a temporary blip).  I appreciate guests like variety but as @M109  highlighted they’ve let the predominantly Indian/Asian chefs go overboard so it’s curried or Asian everything. Azamara served far better balanced menus in the past (maybe the ingredients were more expensive) but I much preferred it when in addition to more highly spiced items, there were more delicate Mediterranean options on the main dining room menu.   Even Mediterranean wasn’t so good recently, Aqualina isn’t as it was and for a specialty Prime C didn’t used to be my preference anyway. The Patio is ok (actually the MDR was so disappointing I craved for the Patio to open last cruise, I believe it is now fully operating) but when I’m cruising I want an experience more akin to the MDR than a buffet for starters and a very limited dessert offering. The Patio is a twice a cruise max on longer trips for us.  If they’re going to differentiate themselves I’d rather they increased the food budget so I get a good full cruise experience and review the Azamazing Evening and proportion of the cruise food budget that goes on White Night where there is a shocking volume of waste 

For those wanting gourmet food and beer & wine with meals that’s Oceania’s USP. We’re not great foodies but felt the food on Onward in March was some of the best we’ve had on Azamara. No cruise line is going to be able to please everyone with food, we enjoy spicy food others hate it.

It’s Azamara’s balance of itineraries with good service and friendly engaging staff the brings us back, there are plenty of cruise lines with all sorts of offerings it’s just a matter of finding the right one.

11 minutes ago, Riocca said: For those wanting gourmet food and beer & wine with meals that’s Oceania’s USP. We’re not great foodies but felt the food on Onward in March was some of the best we’ve had on Azamara. No cruise line is going to be able to please everyone with food, we enjoy spicy food others hate it. It’s Azamara’s balance of itineraries with good service and friendly engaging staff the brings us back, there are plenty of cruise lines with all sorts of offerings it’s just a matter of finding the right one.

Don’t disagree, my point is Azamara used to be that one (we are not after gourmet just well seasoned, which includes spice for those that can take it and lighter choices for others). Now for us and some others not so though we still want it to be. It’s very hard to get beyond what we experienced on Onward but maybe they pulled their socks up based on feedback and you benefitted. We were not alone in having issues in the MDR, every night all around items being sent back, invisible Senior managers leaving inadequately trained and supported staff to cope. It was a very expensive personal financial contribution to their service improvement analysis! 

lisiamc

21 hours ago, M109 said:  There were a few things that need sorting like the wall paper was starting to come away at the edges where they joined strips and I was surprised there were no charging points for all the electricals we all now carry, however all in all very nice, although we has forgotten how small the bathroom are and yes that shower with the curtain is definitely a squeeze.    

Possibly your steward didn’t point out the USB-A ports on either side of the bed? They are a bit subtle if you don’t know they are there. Two USB ports by the bed and four electrical outlets by the desk should go a long way toward coping with everyone’s electricals, surely.

ChucktownSteve

Food quality, properly prepared with variety are important to me as well as a port intensive itinerary we haven't experienced yet.  That is why we selected Azamara.  I wasn't impressed with the food and service on my December 2021 Quest cruise but realize it was just coming off Covid. There were supply chain issues and a lot of new crew who hadn't had a chance to be properly trained. I also felt that RCG was dropping the ball on caring which was later confirmed by them unloading Azamara But the time for those excuses is past.  Now we will be sailing under the new owners. I waited to give them a change to get their feet wet... The time since AZ severed with RCG has not been impressive.  They are however getting better so I'm glad we waited.

I don't mind paying a premium price if I receive premium food and service.  I truly hope that is what we will be experiencing on our two upcoming Onward sailings. Otherwise we'll need to keep looking for a line that suits us better. Deep inside though I want our go to line to be Azamara.

I have optimism that Sycamore and the AZ head office are paying attention to what their base customers are telling them.  Please don't let us down by becoming another Celebrity.

18 hours ago, M109 said:  I would put the quality of the food at Celebrity level after this trip, so I will need very good prices to come back again and certainly will not be prepared to pay over £3000 for a 12 day cruise. 

So I can put your statement in perspective, is that £3000 per person or for two?  And which cabin level do you prefer for that price?

There’s also been a change of Corporate Chef post pandemic in addition to being released from RC’s corporate control. Judging by the specials that were available in Prime C and Aqualina I suspect we are going to see a gradual revamp of menus across the board, no doubt evolution rather than revolution.

ChucktownSteve we were in a club balcony on deck seven and the £3000 is for one person.  Currently advertised Azamara in the Med in Sept this year 11 days club balcony is £5000 each.  Under no circumstances would I pay anywhere near that amount for what I just enjoyed but had issues with.  We had no problems with service but then the ship was only just over half full, but the food was very average to say the least and at that sort of price I would want it to be top notch and would not be expecting to pay extra for the two restaurants.  Maybe my expectations are too high but Azamara food used to be amazing.

41 minutes ago, lisiamc said: Possibly your steward didn’t point out the USB-A ports on either side of the bed? They are a bit subtle if you don’t know they are there. Two USB ports by the bed and four electrical outlets by the desk should go a long way toward coping with everyone’s electricals, surely.

I looked long and hard for those outlets including by the bedside  are you sure they are on the Quest?

1 minute ago, M109 said: I looked long and hard for those outlets including by the bedside  are you sure they are on the Quest?

Yes they are on Quest too. I believe there are a couple of suites (possibly on Onward?) that have different light fittings and don’t have USB ports. When we go back to our cabin after lunch, I’ll take a photo of ours. We are on Pursuit, but the location is the same, where present.

35 minutes ago, M109 said: ChucktownSteve we were in a club balcony on deck seven and the £3000 is for one person.  Currently advertised Azamara in the Med in Sept this year 11 days club balcony is £5000 each.  Under no circumstances would I pay anywhere near that amount for what I just enjoyed but had issues with.  We had no problems with service but then the ship was only just over half full, but the food was very average to say the least and at that sort of price I would want it to be top notch and would not be expecting to pay extra for the two restaurants.  Maybe my expectations are too high but Azamara food used to be amazing.

The closer you get to a sailing date, the higher the rate. Similar to hotels, as cabin inventory diminishes, the price increases.  If you want to get the best prices, you need to look at itineraries when they're first released and the ship is virtually empty.  I always do that. The down side is you need to wait a year or two to enjoy the cruise. 

No matter what sales the cruise lines have after that, I've never been able to get a lower price because they've raised that much.  That is unless a sale comes out just after booking.

As an example, you can get a 12 night med cruise in a club veranda V2 for £323.31 pp/pn Sept 2025 or £3880 total pp/pn.

6 minutes ago, ChucktownSteve said: The closer you get to a sailing date, the higher the rate. Similar to hotels, as cabin inventory diminishes, the price increases.  If you want to get the best prices, you need to look at itineraries when they're first released and the ship is virtually empty.  I always do that. The down side is you need to wait a year or two to enjoy the cruise.    No matter what sales the cruise lines have after that, I've never been able to get a lower price because they've raised that much.  That is unless a sale comes out just after booking.

Thanks Chuck but I am aware of how things work with regards to booking cruises after 20 odd years of cruising. It can work the other way as well as long as you are prepared to wait it out.  That last cruise was booked 2 months out and I got it hugely reduced because it was nowhere near full. Flights cost more but as we live in the UK it’s fairly easy to get a last minute flight. Funny enough the flight to Athens was quite expensive £200 odd one way but the flight back from Istanbul was only £85. It was still a big saving on what Azamara wanted to charge for a flight arranged by them.  PS the ship was offering people who could stay on board the next cruise back to Athens at £900.

1 minute ago, M109 said: Thanks Chuck but I am aware of how things work with regards to booking cruises after 20 odd years of cruising. It can work the other way as well as long as you are prepared to wait it out.  That last cruise was booked 2 months out and I got it hugely reduced because it was nowhere near full. Flights cost more but as we live in the UK it’s fairly easy to get a last minute flight. Funny enough the flight to Athens was quite expensive £200 odd one way but the flight back from Istanbul was only £85. It was still a big saving on what Azamara wanted to charge for a flight arranged by them.  PS the ship was offering people who could stay on board the next cruise back to Athens at £900.

Understand. Thankx.   From the U.S., flights a little less than 1 year out are outrageous so waiting to buy last minute flights make the cruise a non starter regardless of how cheap the cruise is. You have the advantage living closer. I prefer grabbing a specific limited availability cabin, aft facing, which sell out quickly.  If you don't mind cabin position, then waiting until the last minute for a possible sharply cut rate makes sense for some..

2 minutes ago, ChucktownSteve said: Understand. Thankx.   From the U.S., flights a little less than 1 year out are outrageous so waiting to buy last minute flights make the cruise a non starter regardless of how cheap the cruise is. You have the advantage living closer. I prefer grabbing a specific limited availability cabin, aft facing, which sell out quickly.  If you don't mind cabin position, then waiting until the last minute for a possible sharply cut rate makes sense for some..

  Yes it’s a shame that flights have gone up so much in the last year or so. Used to be easy to get return flights to the major European cities for £60/70 now it’s at least double that before you start adding in paying for luggage.  The pandemic has a lot to answer for or at least the various Govts handling of it.  

1 hour ago, Riocca said: There’s also been a change of Corporate Chef post pandemic in addition to being released from RC’s corporate control. Judging by the specials that were available in Prime C and Aqualina I suspect we are going to see a gradual revamp of menus across the board, no doubt evolution rather than revolution.

Fine if it happens- evolution in what direction?  I will wait to see what transpires. As their back office has not helped our agent they lose on all counts right now. 

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COMMENTS

  1. Azamara Club Cruises Reviews

    Azamara may gave been a good company once but it is clear that it is now being managed by incompetent people, lacking any customer support or PR training. This can no longer classify as a 'luxury cruise line'. Steer clear if you value your vacation time and money. Date of experience: 02 April 2023. Useful3.

  2. Azamara Club Cruises Reviews

    In my eyes they've fallen from a solid 5 to an average 2. Date of experience: June 13, 2023. Useful. Share. Advertisement. Mark and thanks for your order. 14 reviews. GB. Mar 1, 2023.

  3. Azamara Cruise Reviews (2024 UPDATED): Ratings of Azamara

    1 - 10 of 1,807 Azamara Cruise Reviews. Azamara needs to improve some a better experinece. Review for a Europe - British Isles & Western Cruise on Azamara Quest. onespots. 10+ Cruises • Age 70s ...

  4. Azamara Club Cruises Reviews

    This reports on an Azamara cruise in December of 2023… This reports on an Azamara cruise in December, Miami to Miami, on the Azamara Onward. We have been loyal Azamara customers (more than 20 cruises on the line), but are at the point of finding other options. The pluses remain: Wonderful service and relatively competitive pricing.

  5. Azamara Journey Cruise Reviews

    1 - 10 of 839 Azamara Journey Cruise Reviews. Amazing crew, especially Pedro and Afley; Troy = . Review for a Europe - Eastern Mediterranean Cruise on Azamara Journey. N.C. First Time Cruiser ...

  6. Read Customer Service Reviews of azamara.co.uk

    The Cruise was sold as Athens > Athens via the Holy Land & Athens > Istanbul via a number of Greek islands. Less than 48 hours before sailing Azamara cancelled the Holy Land cruise and re-routed the ship covering many of the destinations that were already scheduled for the 2nd week.

  7. Azamara Journey Cruise: Expert Review (2023)

    Check out the best Azamara Journey cruise ship tips now. Effective July 1st. Due to new regulations, prices now include all taxes and fees. ... Azamara Journey Review. 4.5 / 5.0. Editor Rating ...

  8. Azamara

    Continue your Azamara Cruises search Find a Cruise Find a Roll Call Read Reviews Write a Review

  9. The ultimate guide to Azamara cruise ships and itineraries

    The Azamara Cruises fleet. Azamara Cruises is one of the cruise industry's smallest lines, with just four ships -- Azamara Quest, Azamara Journey, Azamara Pursuit and Azamara Onward -- at the time of publication. All of Azamara's vessels are R-Class ships, originally built for now-defunct Renaissance Cruises, which folded in 2001, just a couple of years after the vessels debuted.

  10. Azamara Review for July 2024

    Small ships = better service. Azamara's ships are smaller than some luxury cruise ships, with a capacity of around 700 guests each. This allows for a more intimate and personalized experience, with a high staff-to-guest ratio ensuring exceptional service. The ships feature a range of amenities, including several restaurants and bars, a spa ...

  11. Azamara Club Cruises Reviews

    How many stars would you give Azamara Club Cruises? Join the 28 people who've already contributed. Your experience matters. | Read 21-22 Reviews out of 22. Do you agree with Azamara Club Cruises's TrustScore? Voice your opinion today and hear what 28 customers have already said.

  12. Azamara Club Cruises Reviews, Ships & Photos

    Find Azamara Club Cruises reviews, top Azamara Club Cruises itineraries, ship details, photos, and more! Check out our guide on why you should sail Azamara Club Cruises. Azamara Club Cruises sails 4 ships. Check out 729 candid photos, 358 reviews and advice real cruisers. Compare prices to find the best deal.

  13. Azamara Club Cruises Reviews

    How many stars would you give Azamara Club Cruises? Join the 27 people who've already contributed. Your experience matters. | Read 21-21 Reviews out of 21. Do you agree with Azamara Club Cruises's TrustScore? Voice your opinion today and hear what 27 customers have already said.

  14. Azamara Journey Cruise: Expert Review (2023)

    4.5. Very Good. Overall. Dori Saltzman. Contributor. For destination-intensive itineraries, excellent food, a comfortable onboard experience that lets you leave your tux and gown at home and ...

  15. Azamara Quest Ship Review

    Cruise Critic review of Azamara Quest . Effective July 1st. Due to new regulations, prices now include all taxes and fees. ... Azamara Quest Review. 4.0 / 5.0. Editor Rating. 733 reviews. 49 ...

  16. Azamara Journey Reviews from Travelers

    Ship: Azamara Journey. There were plenty of castles and cathedrals to visit, but the everyday activities seemed to be the most interesting. These included a visit to a sheep farm and a famine village. The entire island is absolutely beautiful and very green. Worth the trip just to visit the outdoors. Read full review.

  17. Azamara Review

    Azamara has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings. #4. in Best Cruise Lines for Couples. #6. in Best ...

  18. Azamara Cruise Reviews (2024 UPDATED): Ratings of Azamara

    Sail Date: April 2024. Helpful. Good for ports; less so for dining. Review for a Europe - Eastern Mediterranean Cruise on Azamara Pursuit. Ocean Liner Enthusiast. 2-5 Cruises • Age 30s. Read More.

  19. My view of Azamara after recent cruise Athens to Istanbul

    Funny enough the flight to Athens was quite expensive £200 odd one way but the flight back from Istanbul was only £85. It was still a big saving on what Azamara wanted to charge for a flight arranged by them. PS the ship was offering people who could stay on board the next cruise back to Athens at £900. Expand.

  20. Azamara Pursuit Cruise: Expert Review (2023)

    Editor Rating. 4.0. Very Good. Overall. Colleen McDaniel. Editor-In-Chief. In August 2018, Azamara expanded its two-ship fleet with the addition of Azamara Pursuit (the line has since added ...

  21. Azamara Onward Ship Review

    Azamara Onward Review. Azamara Onward joined destination-focused cruise line Azamara in March 2021. The ship was purchased from Carnival Corp. -- having sailed for Princess Cruises as Pacific ...

  22. Azamara Onward Reviews from Travelers

    Sail date: Jul 10, 2022 / Traveled as: Singles/Friends. Ship: Azamara Onward / Destination: Europe - Eastern Mediterranean. Gorgeous weather (not provided by Azamara ) The ship had abut 500 passengers out of a potential capacity of 670. 500 was plenty. Ship felt crowded around pool and some other common areas.

  23. Azamara Reviews

    Indpendent reviews of Azamara cruises from Bolsover Cruise Club customers. See detailed experiences from Azamara sailings. Skip to content Primary Menu Trustpilot. 01246 819 819 ... Trustpilot. Explore Azamara Reviews Select an Azamara ship... Azamara Journey (30) Azamara Onward (5) Azamara Pursuit (5) Azamara Quest (21) ...