alcatraz cruises cancellation policy

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Alcatraz Tours Inc. Terms & Conditions Including Cancellation and Refund Policy

Refund and cancellation policy:.

• Cancellation at least 16 business days before the scheduled date results in a 91% refund of the total amount (excluding weekends and holidays). The remaining 9% covers transaction fees (4.5% per booking and 4.5% for the refund).
• For cancellations at least 8 business days before the scheduled tour (excluding weekends and holidays), a 50% refund of the total amount will be provided.
• Cancellations at least 6 business days before the scheduled tour (excluding weekends and holidays) will result in a 15% refund.
• Cancellations made 5 business days or less before the scheduled tour (excluding weekends and holidays), including no-shows, are not eligible for a refund.

Refund Fees:

• A transaction fee of 4.5% to 7.9% is applicable to all refunds, varying based on your credit card type and the issuing country. This fee covers credit card transaction fees and merchant processing fees.

Additional Details:

• All tours combined with Alcatraz Island and tickets are deemed final and nonrefundable.
• Missing the ferry departure to Alcatraz precludes substitutions or alternative departures, as Alcatraz tickets are consistently sold out.
• The fees for Muir Woods parking and reservations are included in your booking. Please note that these fees, along with Alcatraz tickets, are nonrefundable in the event of a cancellation.

Why am I not eligible for a refund? Do I Need Travel Insurance?

• Irrespective of the reason for your cancellation, be it medical, business-related, weather-related, or personal, we adhere consistently to our cancellation and refund policy, treating all customers equally, as outlined on our website.
• When a booking is made, we reserve tour dates exclusively for you, foregoing other reservations. Regardless of attendance, our business incurs expenses such as tour guide and office staff wages, vehicle costs, the tour itself, Alcatraz tickets and Muir woods commercial permit fees, and other services arranged on your behalf, all of which must be fully compensated. Therefore, our refund policy is applied uniformly to account for these commitments.

Do I Need Travel Insurance? Will I Receive a Refund for Personal or Medical Cancellations?

• In cases of cancellations due to medical or personal reasons, we sympathize with the inconvenience it may cause.
• Our website clearly communicates our terms, refund, and cancellation policy during each booking. We recommend thorough consideration of individual circumstances before committing to a booking. Consistent with our business insurance, exceptions to these policies cannot be made.
• We diligently inform customers about our policies through various channels, including our website, email notifications upon booking, and inclusion with the tour voucher. Despite our efforts, some customers may seek a refund without familiarizing themselves with our policies.
• It's important to differentiate our local small business from large travel insurance companies. We do not provide travel insurance and do not consider cancellations resulting from medical situations, personal or professional matters, flight/travel interruptions. We are not qualified to offer travel insurance, as it falls under a different industry regulated by the federal government.
• Travel insurance options are available through various companies like Allianz Global Assistance, Travel Guard by AIG, USI Affinity Travel Insurance Services, Travel Insured International, World Nomads, Berkshire Hathaway Travel Protection, IM, AXA Assistance USA, Travelex Insurance Services, Seven Corners, etc. These recommendations are based on a Google search, and we are not affiliated with these companies. Refer to your credit card company, travel agent, bank, or local travel insurance providers for more information. The Federal Government website: https://travel.state.gov/content/travel.html is also a valuable resource.
• Prior to making a booking, please review our website terms, cancellation, and refund policy. These policies are consistently applied to all customers, irrespective of circumstances. Thank you for understanding our position as a small business. We appreciate your time in comprehending our policies.

Online Reservation, Methods of Payment, and Transactions Policy

Methods of payment and accepted credit cards:.

• We accept all major credit cards and payment options, including MasterCard, Visa, Discover, American Express, wire transfers, Debit Cards, Euro Cards, “Cartes Bleues,” PayPal, Chinese Union Pay, and JCB.

Post-Transaction Procedures:

• Approved transactions: Upon approval by your bank, it takes approximately 7 to 10 business days for the funds to transfer to our business merchant bank account. We honor scheduled tours even if your transaction is approved close to the tour date.
• Voided and refunded transactions: These transactions, while removed from the authorized inquiry, may still appear as pending on your bank statement for up to 7 to 10 business days. To release the funds, direct communication with your bank is necessary.
• Common misconceptions: Voiding a credit card transaction doesn't immediately remove the charge from your account. Patience is advised, as banks typically take 7 to 10 business days to release the funds.

Declined Transactions: Why was your reservation declined?

• A decline may result from mismatched customer bank information, such as name, card number, expiration date, CVV, zip/postal code, or billing address. It can also occur due to insufficient funds. Your tour(s) will be confirmed upon approval of a new transaction by your bank.
• Tip: Inform your credit card company in advance of online or out-of-town/state purchases to prevent declined payments. Check for email or text alerts regarding declined transactions.

Tour Confirmation:

• Upon approval, an automated email from our merchant provider (via Authorize.net) will be sent. Subsequently, a confirmation tour voucher will be emailed. No reconfirmations are required. Simply show up at the chosen pickup location on time, and your tour guide will be there with a sign displaying your name.
• We do NOT make pre-trip calls unless for emergencies or cancellations. Contact us via email or live chat on our website for queries or requests.

During Tours:

• Tour guides do NOT take calls during tours. Contact information is available in the confirmation email. Please use email or website live chat for inquiries.

Our Hot-Air Balloon Special Cancellation and Refund Policy:

Tour details:.

• This is an 8-hour guided tour (door-to-door when departing from San Francisco or 6 hours when departing from Napa or Sonoma Valley).
•  Your balloon ride is scheduled before sunrise, contingent on weather conditions. Safety is our top priority. In adverse Napa weather, rides may launch from alternative sites like Yolo County or Pope Valley. Balloons do not fly in rain or winds exceeding 12 mph.

Non-Refundable for No-Show or Last-Minute Changes:

• Generally, pick-ups occur between 4 and 5 a.m. Our staff will confirm your schedule by 4 p.m. the day before your tour. Failure to respond will result in the driver arriving as scheduled. If a no-show occurs, the entire cost becomes non-refundable as per our terms and cancellation policy.

Cancellation of Balloon Ride:

• To cancel the balloon ride portion and receive a partial refund, please notify us at least 4 business days in advance. You'll receive a $190 refund per person, credited within 7 business days back to your credit card. Viator bookings should refer to their terms. Refunds also apply if the pilot cancels on the same day due to adverse conditions.
• If the balloon ride portion is canceled, the wine tour proceeds as scheduled, starting at 9 a.m. from San Francisco or at 10 a.m. from Sonoma or Napa Valleys.

Non-Refundable Wine Tour:

• The wine tour is non-refundable irrespective of weather conditions, as we reserve the day exclusively for you. Business expenses and wages are incurred. Only the hot-air balloon ride portion is refundable when canceled at least four business days in advance.

Deadline for Changes:

•  Our office closes at 4 p.m., and drivers begin preparations by 2:30 a.m. Changes or modifications are not accepted after 2:30 p.m. or on the day before your hot-air balloon trip. Messages or calls received after this time will be addressed the next day.

Transparency and Agreement:

• We are transparent about our policies on unforeseen weather conditions and cancellations. Please carefully read and understand these terms. By signing or checking the “terms & conditions” box on our website, you agree to all the above policies and the terms outlined in the tour voucher sent via email after confirmation.

General and Legal Terms, and Miscellaneous

General terms and provisions:.

• Currency: All transactions are in United States Dollars (USD). If declined, our Merchant account won't notify us. It is your responsibility to confirm transaction approval before contacting us.
• Tour Availability: Approved transactions do not ensure tour availability. Popular tours, like Alcatraz, require reservations at least 8 weeks in advance.

Additional Terms:

• Guided Tours in Foreign Languages: Additional fees apply for tours in foreign languages to cover guide expenses.
• Gratuity: A customary 15% to 20% gratuity on the total purchase amount is advised. A flat amount is common based on the situation.
• Closures: We are not responsible for road, weather, or park closures. No refund is issued for canceled or stopped tours.
• Laws and Regulations: Changes in laws and regulations may impact tour destinations. We strive to stay informed, but access cannot be guaranteed if public accessibility changes.
• Disabilities and Wheelchairs: Our vehicles are not disability or wheelchair accessible.
• Smoking: Smoking is strictly prohibited in our vehicles.
• Pets: Pets are not allowed in our vehicles due to allergy concerns.
• Minors: Minors can visit Alcatraz Island only with an adult. Restrictions may apply to other tour locations.
• Clothing: Be prepared for cold weather, slippery paths, and hiking trails. Comfortable, waterproof shoes are recommended.
• Long Day tours: may be unsuitable for children and seniors; consider overnight tour packages.
• Special Terms: Specific tours and services may have unique terms, detailed in the tour voucher sent via email.

Alcatraz Tour Guidelines:

• Tour Duration: Once on the Island, stay as long as you wish. Allocate at least 3 hours for a roundtrip, including sailing to the island, the Cellhouse audio-guided tour, exploring exhibits, and returning to the mainland. Photo ID is required for boarding Alcatraz ferries. Large bags, bicycles, skateboards, rollerblades, weapons, and oversized items are prohibited.
• Advance Booking: Alcatraz tickets sell out well in advance. Secure your tour promptly to avoid disappointment. Booking with us doesn't guarantee immediate Alcatraz Island ticket confirmation, as availability changes. We confirm upon approval from the U.S. National Parks Service. If tickets are unavailable, a full refund is issued.
• Minors: Minors under 18 must be accompanied by an adult. Supervision is required at all times on Alcatraz Island, Alcatraz Landing, and aboard Alcatraz Cruises vessels.
• Food: No food service is available on Alcatraz, but snacks and beverages to purchase are available on the ferry to and from Alcatraz Island.
• Accessibility: Alcatraz features steep roads and walkways. A 1/4-mile journey with a 130-foot elevation change is required to reach the Cellhouse. The Sustainable Easy Access Transport (S.E.A.T.) vehicle is available for visitors who can't make the climb.
• Muir Woods Reservations: Advance reservations are essential for all vehicles and shuttle riders visiting Muir Woods National Monument. This is organized and included in our tours.
• Tour Guides at Muir Woods and Alcatraz Island: Tour guides cannot lead inside Muir Woods National Monument and at Alcatraz Island to maintain the sites' tranquility and historical ambiance. However, our tour guides provide detailed information in advance. Self-guided tours, maps, and audio guides are available.
• Combining Tours: Hotel pickup is included when combining an Alcatraz Island trip with our other tours. However, post-Alcatraz tour drop-off is not included. For those in the Fisherman’s Wharf district, transportation isn't necessary due to the proximity to ferry terminals.
• Minimum Drinking Age: California's minimum drinking age is 21. Some places, especially wineries and distilleries, restrict entry for anyone underage. Consider this when booking your wine tour.
• Online Calendar: Our online calendar, available in 10+ languages, governs all tours. Due to functionality, when Alcatraz tickets sell out, we can't block the calendar for those dates. Our website terms clearly outline Alcatraz tour and ticket reservation conditions.

Legal Terms and Tour Policies:

• All tours, including Muir Woods, Alcatraz and Yosemite hotels, are subject to availability, even if the transaction is approved.
• The right to void or refund a transaction is reserved when Alcatraz tickets are sold out.
• Alcatraz tickets and Muir Woods permits are exclusively provided by the U.S. National Parks Service, and their availability and regulations apply equally to all clients, including tour companies.
• These terms extend to other tours and adventures, such as Safari tours, wine tours, redwoods tours, air tours, rafting, wine train, and horseback tours. Reservations do not guarantee the tour until confirmed by email.
• A minimum of 8 business weeks' notice is required when booking Alcatraz tours, especially during peak season holidays and weekends.
• Peak season refers to April to the end of October, with the holiday season in late December and early January.
• The right to offer alternative tours is reserved when Alcatraz is sold out. Declining the offer results in a full refund, processed in approximately 10 business days.
• Customers are advised against rushing to book an Alcatraz tour directly on the website when tickets are sold out, as this does not guarantee access.
• Golden Gate Bridge crossing is included only in full-day San Francisco city tours, wine tours, and Muir Woods/Marin County tours.
• The itinerary may change based on time availability, road or weather conditions, pick-up location, and preference.
• Rainy or foggy weather may lead to the omission of certain areas/sites for safety or visibility concerns.
• Vehicles with 7 passengers or more are prohibited in specific San Francisco areas. The SUV tour option is recommended for an optimal experience.
• Meals and wine tasting fees are not included in tours unless explicitly stated on the website.
•  Winery reservations are essential due to the COVID-19 pandemic and staffing shortages. Customers are responsible for booking wineries with their own credit cards.
• The company does not work on commission, and customers are encouraged to book their preferred wineries, restaurants and hotels.

Responsibility and Tour Change Liability:

We, acting as a tour operator or subcontractor, and/or independent tour guide/driver or subcontractor, explicitly disclaim responsibility or liability for the following:

• We do not assume responsibility for injuries, illnesses, or accidents suffered by customers during any trip or tour.
• We disclaim liability for the loss or damage of personal property, especially during embarking and disembarking from our vehicles.
• We are not liable for the inability to conduct tours or services due to vehicle breakdown, vandalism, or road/park closures.
• We are not responsible for delays, inconvenience, itinerary changes, or cancellations due to force majeure or circumstances beyond our control, including weather, traffic, road work, hazards, or closures of park attractions/wineries/monuments.
• We reserve the right to modify the tour guide/driver/vehicle/itinerary/rates and cancel tours without prior notice.
•  Referral to sister companies, partners, or subcontractors or tour cancellation with a deposit refund may occur if the tour is unavailable.
• We reserve the right to remove passengers causing disturbance or posing a threat to a smooth and safe trip.
• Refusal of service to individuals displaying disruptive behavior is within our rights.
• Passengers must respect the tour guide and adhere to scheduled timeframes for stops, breaks, hiking, or site visits.
• Delays caused by non-compliance may result in overtime fees. Tours are delivered as advertised on our website.
• Meals, tour guide/driver’s gratuity, entrance fees, wine tasting fees, hotels and additional optional fees/expenses are not included unless specified on the tour voucher.
• Some tours involve physical activities with inherent risks. Participants must acknowledge risks like elevation change and car sickness.
• We disclaim responsibility for injuries or health issues resulting from physical activities during our tours.
• Customers are responsible for assessing potential risks associated with physical activity on our tours.
• Health issues should be communicated to us before making a reservation.
• Customer-initiated modifications to arrival/departure times require review and approval by our office, partners, subcontractors, and/or sister companies.
• Such modifications may incur additional fees or necessitate a new reservation.
• We may use your credit card information to expedite reservations, particularly for locations like Alcatraz Island.
• This may result in two separate transactions on your bank account for the same total amount, enhancing the likelihood of obtaining Alcatraz tickets.

Miscellaneous and Additional Terms:

• Our tour prices exclude customers’ meals and tour guides/drivers’ gratuities, unless specified on the tour voucher or email confirmation.
• Additional fees for wine tasting, accommodations, and entry fees to attractions are not included unless stated otherwise.
• All vehicles are operated by Golden Horizon Travel, Inc., and may also be operated by our partners.
• Golden Horizon Travel reserves the right to engage independent tour guides/drivers, subcontractors, and/or contractors to conduct tours, shuttle services, and travel packages based on staff shortage, high demand, last-minute bookings, or limited availability.
• In cases of weather and/or road conditions preventing the use of our standard itinerary, we will attempt alternative routes to access locations. No refunds will be issued for unforeseen conditions beyond our control.
• Photos or videos taken by our staff during tours may be used on our website. Customers agree to this usage by booking, and disputes are not entertained unless a written request is submitted before the tour.
• No substitution or refunds are provided for any unused part of the tour(s). All sales are final, and reservations are non-transferable.
• Refunds and/or voided transactions paid via credit/debit cards or PayPal may take up to 2 weeks to reflect in your account.
• Provide your main email address and cell phone number when booking for confirmation, communication of changes, or emergencies during your trip.
• Rafting, air-tours, and horseback riding necessitate providing exact weight for safety considerations.
• Seaplane, Air-tours and hot-air balloon rides are subject to Bay Area weather conditions. Partial refunds and alternative tour options may be offered, detailed in the email confirmation and tour voucher.
• Hot-air balloon rides may depart and arrive beyond Napa Valley based on weather conditions within an 80-mile radius.
• We reserve the right to refuse service to individuals or businesses not complying with safety instructions, tour itinerary, or posing threats.
• Unacceptable behavior, including yelling or insulting, may result in tour termination without refund. Discrimination is strictly prohibited.
• We and our affiliated entities reserve the right to change terms and conditions, website content, and privacy policy without prior notice.
•  Only regular business-bringing travel agents qualify for commission, and the commission rate may vary.
•  Travel agents are responsible for unpaid charges, tips, and overtime for their customers.
•  Private tours are non-commissionable unless otherwise stated.
• Travel agents must communicate our terms and policies to their customers.
• Providing client names, contact information, and briefing on terms and policies is mandatory.
• Assistance in addressing customer difficulties during or after the tour is required.
• Quotes are not provided unless the desired tour is unavailable on the website.
• Detailed information on inclusions and pricing is available on the website. Instant quotes can be obtained during the booking process.
• Private tours cost more due to the focus on quality, personalization, and exclusivity.
• Higher expenses and minimal profit margins are explained by the small group sizes and luxury service provided.
• Access to sites restricted to large buses is a unique feature. Despite these factors, we strive to offer cost-effective experiences while maintaining quality.

Bay Cruise Tour Information:

• The Bay Cruise Tour is a 1-hour public ferry tour that does not include docking at Alcatraz Island. To book any Alcatraz tours, kindly refer to our website.
•  Additional fees for wine tasting, accommodations, and entry fees to attractions are not included unless stated otherwise.
• Ferry tours typically depart hourly, and the schedules may vary depending on the season and weather conditions. The daily schedules are posted on-site by ferry staff. However, transportation back to the hotel after the ferry tour is not included to keep the cost down. You can arrange that independently. If you are staying in the Fisherman's Wharf area, it's a short walking distance from the Alcatraz ferry, the Bay Cruise ferry line, and Pier 39.
• Your San Francisco Tour and Bay Cruise Trip require no prior planning. Your guide will handle all arrangements and provide explanations during the tour.
• Ferry tours typically depart hourly, and the schedules may vary depending on the season and weather conditions. The daily schedules are posted on-site by ferry staff. However, transportation back to the hotel is not included and must be organized independently. If you are staying in the Fisherman's Wharf area, it's a short walking distance from the Alcatraz ferry, the Bay Cruise ferry line, and Pier 39.
• The decision to exclude drop-off services is a cost-saving measure, preventing additional expenses and overtime charges. Staying in the Fisherman’s Wharf area is recommended due to its proximity to key terminals and attractions.
• The Bay Cruise operates seasonally, and cancellations may occur due to adverse weather conditions such as rain, wind, or fog. If your cruise is canceled after your City Tour or Muir Woods Tour due to weather, you will receive a partial refund. Third-party operators manage the Bay Cruise tours, determining schedules and cancellations. Some services, like audio tours, may be unavailable due to the pandemic.

Note: Please check our website for the most up-to-date information on tour availability, schedules, and any pandemic-related service adjustments .

Useful Travel Tips, Recommendations, and Information

Why Stay in Fisherman’s Wharf? Fisherman’s Wharf offers a family-focused experience away from the hustle of San Francisco's downtown. This area provides all the essentials for a classic San Francisco stay, including Alcatraz ferries, Bay Cruises, and Pier 39 attractions. Numerous accommodation options within walking distance make it an ideal choice.

In the heart of San Francisco, Fisherman’s Wharf stands out as a well-known hub with ocean-front seafood restaurants, fun attractions, intriguing museums, and hidden gems waiting to be discovered. The area boasts a variety of attractions, such as the Musée Mécanique with its antique arcade games, Madame Tussauds, and the virtual escape-room experience, Alcatraz: The Breakout Escape Room.

Explore the Maritime National Historical Park, USS Pampanito Museum and Memorial, SS Jeremiah O'Brien, Museum of 3D Illusions, Magowan's Infinite Mirror Maze, Aquarium of the Bay, Sea Lion Viewing Area at Pier 39, Hyde St. Pier Historic Ships, and Ghirardelli Square—home to a Chocolate factory and diverse stores.

Cap off your visit with a ride on the famous cable car, offering a scenic tour of downtown San Francisco and nearby neighborhoods. Fisherman’s Wharf hosts two cable car lines, providing convenient transportation options.

FAQs: Where to Park, Eat, and Stay in Fisherman’s Wharf

Where to Stay and Eat in San Francisco Fisherman’s Wharf? https://www.fishermanswharf.org/hotels/

Where to Park in or Near San Francisco Fisherman’s Wharf? https://sfparkingguide.com/fishermans-wharf-parking/

Where to Meet in San Francisco Fisherman’s Wharf? For visitors from outside San Francisco, we will specify a hotel or meeting point for pickup. Explore parking options; https://www.fishermanswharf.org/plan-your-visit/getting-around/parking/

What Else to See and Do in San Francisco Fisherman’s Wharf? https://www.fishermanswharf.org/plan-your-visit/

Where to Park Near Alcatraz Ferry Landing Area and Pier 39 in San Francisco? Explore parking options here:

• SP+ Parking 33 Pier 33, San Francisco, CA 94111
• 1282 The Embarcadero, San Francisco, CA 94511
• Levi's Plaza Public Garage: 1426 Sansome St, San Francisco, CA 94111
• ParcTel Public Parking: 1603 Montgomery St, San Francisco, CA 94111
• SP+ Parking @ Big Triangle Lot -Parking lot, 2 Bay St, San Francisco, CA 94111

Important Information on Parking: Public parking in San Francisco, especially in downtown and Fisherman’s Wharf, may cost $25–$80 per day. Be cautious of car break-ins; avoid leaving valuables in your vehicle during the tour.

Getting Around San Francisco: San Francisco experiences heavy traffic, especially during rush hours (7 a.m to 11 a.m and 2 p.m to 8 p.m). Utilize public transit like Muni (buses, light rail, and cable cars) or BART (train) to meet our tour guide at convenient locations.

Wheelchair Accommodation Policy: Our vehicles do not accommodate full-size wheelchairs due to safety concerns and the nature of our action-packed tour. We encourage wheelchair users to explore specialized paratransit options available through SFMTA and Accessibility All.

-Small, light, and foldable wheelchairs may be accommodated, but please consider the tour's nature when deciding.

Modifications to Terms and Conditions: Alcatraz Tours reserves the right to modify these terms and conditions without prior notice. For any assistance or inquiries, please contact us . We appreciate your support.

• Privacy Policy

Introduction

Welcome to Alcatraz Tours Inc.'s Privacy Policy. This policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our services, you agree to the terms outlined in this privacy policy.

Information We Collect

Personal information.

We may collect personal information, including but not limited to:

• Contact information (email address, phone number)
• Billing information
• Credit card details
• Transaction details
• Tour preferences
• And other information to honor your tour accordingly.

Automatically Collected Information

We may also collect information automatically when you visit our website, such as:

• Browser type
• Operating system
• Date and time of access

How We Use Your Information

We use the collected information for various purposes, including:

• Processing and confirming tour reservations.
• Providing personalized tour experiences
• Sending booking confirmations and updates
• Processing payments
• Communicating important information about your tour
• Improving our website and services
• Complying with legal obligations

Data Security

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses secure encryption (SSL) to transmit sensitive information.

Sharing Your Information

We may share your personal information with third parties only under specific circumstances:

• With service providers involved in tour operations (e.g., hotels, subcontractors, or sister companies, and transportation providers)
• With our payment processors to facilitate transactions
• With government authorities as required by law
• In the event of a merger, acquisition, or sale of assets

We do not sell or rent your personal information to third parties for marketing purposes. We take your personal information and privacy very seriously. Our website is highly secure, and transactions are encrypted.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Your Choices

You have the right to:

• Access and update your personal information.
• Opt-out of marketing communications.
• Request the deletion of your personal information (subject to legal obligations)

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page, and the revised date will be indicated.

If you have any questions or concerns about our privacy practices, please contact us.

Have a question?

Have a question , call : (415) 429-4947.

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Ce forfait touristique à San Francisco et Alcatraz était une trouvaille chanceuse : réservation aisée, journée à Alcatraz pratique et visite privée couvrant des lieux inédits, le tout valant chaque centime. Une expérience incontournable. Cheers à ces aventures sans souci !

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SF July 4th was a blast! Alcatraz lived up to the hype—Adam, our ninja guide, made it epic with hidden spots and electric vibes. Lunch in Japantown fueled our unforgettable visit, blending history with thrilling tales. The city & Alcatraz combo trip was the perfect fit!

“The Rock : Native Americans’ Legacy and the Great Escape"

Alcatraz goes beyond! Native American legacy and the Great Escape added depth. The self-guided tour immersed us, comfy shoes needed for exploration. Witnessing past remnants was fascinating. The escape saga was riveting. For history buffs & movie lovers, it's a must-visit!

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Alcatraz fue una aventura emocionante en nuestra primera visita a San Francisco. El tour de audio en español fue informativo, y nos pusimos a reflexionar sobre los derechos de los pueblos indígenas en Alcatraz y sus hábitats perdidos. Alejandra y Gabriela – Salamanca

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San Francisco Alcatraz Tour - Cancellation Policy - California Forum

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San Francisco Alcatraz Tour - Cancellation Policy

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Always check cancellation policy as always choose supplier that does offer refund.

We are £291.06 out of pocket!

13 replies to this topic

I am sorry that happened. I wish you had checked with Trip Advisor before booking tickets because we would have advised you to only buy directly from the authorized vendor - not Viator, which is a reseller.

That's pretty sleazy of Viator, especially since Alcatraz tickets are only released 90 days out, so they can't have bought them yet. I'm also not too impressed with Viator's website. If you want to opt out of their web data collection process, you have to fill out a form giving your full name and email address, and then wait for an email link to finish the process.

For others thinking about going to Alcatraz, if you use the official seller of Alcatraz tickets, which is

https://www.cityexperiences.com/san-francisco/city-cruises/alcatraz/

- they allow refunds up to 72 hours before the scheduled trip.

Agreed and you would have thought booking Viator via TripAdvisor would offer refund less small admin fee especially for tourists first-time customers!

Please see my previous reply

100% agreed and will not be making any future bookings via TripAdvisor and go direct. In this day and age you expect a refund perhaps minus small admin cancellation fee!!! I’ll also use Amex to pay as their customer service is amazing in all disputes

But regardless, VIator should offer refund less any admin cost for tickets that will easily be sold again…do you not agree???

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• Visiting “The Rock”: How to get Alcatraz Tickets and Everything Else you Need to Know
• San Francisco

Everyone has heard of Alcatraz Island, but only those lucky enough to visit San Francisco get the opportunity to visit the famous rock. We think that everyone visiting, or even living in San Francisco should experience this historic place. 

But a visit to Alcatraz comes with lots of questions, like how to buy Alcatraz tour tickets and where to board the Alcatraz ferry. Maybe you want to know everything your Alcatraz ticket includes. 

In this article, we will include all of that and more. Below you will find an outline to help you navigate this page.

What and Where is Alcatraz?

Alcatraz island hours of operation.

• How and Why you should Visit Alcatraz Island

How to Buy Alcatraz Tickets

• Alcatraz Tour Ticket Options and What they Include
• What to Bring
• What NOT to Bring

How Long to Plan for an Alcatraz Tour

Getting to alcatraz landing (pier 33).

• Pier 33 Alcatraz Landing

Basic Alcatraz Ferry Info

Onboard amenities , arriving on alcatraz island, walking up to the prison, the cellhouse audio tour, exploring alcatraz island.

• Island Amenities

Key Alcatraz Takeaways

Alcatraz island ticket faq, alcatraz island basic info.

Alcatraz Island , also known simply as “The Rock,” is an island in the San Francisco Bay. It has been many things over the years, but is most famous for being a maximum-security federal penitentiary from 1934 to 1963. Notorious criminals were held in this inescapable prison, such as Al Capone and Machine Gun Kelly.

Today, Alcatraz Island is part of the Golden Gate Recreation Area and managed by the National Park System. The Island offers visitors the opportunity to explore the history and natural beauty of Alcatraz at their own pace.

Alcatraz Island, also known simply as “The Rock,” is an island in the San Francisco Bay. It has been many things over the years, but is most famous for being a maximum-security federal penitentiary from 1934 to 1963. Notorious criminals were held in this inescapable prison, such as Al Capone and Machine Gun Kelly.

Alcatraz Island is open every day of the year except for Thanksgiving, Christmas Day, and New Year’s Day. Their hours of operation change with the season and tours offered, but ferry departures are scheduled approximately every half hour beginning at 8:45am.

Note: Certain sections of the Island are closed to the public during seabird nesting season. For example, the Agave Trail is only open in fall and early winter.

How and Why You Should Visit Alcatraz Island

The only way to visit Alcatraz Island is to take a ferry. It is an island, afterall! Alcatraz tour tickets include this ferry ride, entrance onto the island, the cellhouse audio tour of the prison, and more. Details depend on which Alcatraz ticket you choose. More on that below. 

Once on the island, you have the freedom to explore as you wish. Take the Cellhouse audio tour to learn about the prison from past prisoners and guards, walk the scenic Agave Trail for beautiful views of the Golden Gate Bridge and downtown San Francisco, or join in on a free Park Ranger presentation. 

A visit to Alcatraz Island is a San Francisco must do. The views are stunning and the history is intriguing. There really is nowhere in the world like it.

Alcatraz Tickets

Morning Guided City Tour of San Francisco

Most complete and entertaining San Francisco city tour available. Stops to explore Golden Gate Bridge, Palace of Fine Arts, Land’s End, and Twin Peaks.

Alcatraz Island and Guided San Francisco City Tour

This full-day tour breaks you into Alcatraz and and explores the Palace of Fine Arts, Golden Gate Bridge, Land’s End and Twin Peaks.

So now that we have convinced you that you need to visit, let’s get to the Alcatraz ticket details you need to know. 

There is only one company that can dock on Alcatraz Island. You will see many other San Francisco Bay cruises and ferries mention Alcatraz, but these boats can only sail past or around the island. Make sure you buy the right ticket!

In order to buy the correct ticket, only purchase an Alcatraz ticket in one of the following ways:

• Online or over the phone through Alcatraz City Cruises. Tickets become available 90 days or more before the tour date. As soon as you know what date you want to go—buy the tickets! When buying Alcatraz tickets in advance, you will receive a QR code containing your tickets. Either print your tickets yourself or take a screenshot of this QR code and take it with you to the willcall ticket booth.
• In person on Pier 33 (Alcatraz Landing). If there are tickets available, they can be purchased in person at the Alcatraz City Cruises ticket booth on Pier 33. We do not recommend leaving this to the last minute, as the lines can be very long and many people are turned away when tickets sell out. 
• As part of a combination tour with a reputable company. Several tour companies in San Francisco offer tours that combine Alcatraz Island with a Guided City Tour . If you buy a tour through a site other than that link, make sure to read the fine print and confirm it includes access onto the Island, and not just a view of it.

Insider Tip: If Alcatraz tour tickets sell out for the date you want to go, try finding a combination tour like the one linked above. Often they have availability when City Experiences sell out. Plus you will get another awesome tour! Win, win. 

Alcatraz Tour Ticket Options and What They Include

When purchasing Alcatraz tickets through Alcatraz City Cruises, you will have 3 ticket options. Each comes with a different price tag and experience.

• Alcatraz Day Tour. This is the most popular Alcatraz tour ticket. This ticket includes the ferry ride to and from the island, the Cellhouse audio tour, Park Ranger talks, and free time to explore the island on your own, including the Alcatraz theater, several historic buildings, and interpretive exhibits. If you purchase a combo tour, this will most likely be the Alcatraz ticket you will receive. Adult day tickets are around $50.
• Alcatraz Night Tour. This tour takes you to the Island after dark and includes special tours, presentations, and activities not offered during the day. These Alcatraz tickets are limited, popular, and sell out quickly. Ticket prices are about $10 more than the Day Tour. Offered Tuesday-Saturday. 
• Alcatraz Behind the Scenes Tour. This is the Alcatraz Island ticket for the ultimate Alcatraz fan. Get access to off-limits areas within the Cellhouse on a live, guided tour. Groups are limited to 30 guests aged 12+. This experience also includes everything included in the Night Tour above. Ticket prices are over twice that of the Day Tour, and you can expect a tour duration of 4-5 hours. Offered Tuesday-Saturday. 

Before your Alcatraz Tour

After you have your tickets purchased, you can start looking forward to your visit! Here is what you need to know to prepare for your Alcatraz Tour. 

What to Bring to Alcatraz

• Photo ID and the Credit Card used to purchase your tickets 
• Ticket QR code and backup printed paper copy
• Bottled water (no glass)
• Jacket. The weather can be completely different on Alcatraz, and can change rapidly.
• Comfy walking shoes

What NOT to Bring to Alcatraz

• Big backpacks/bags. Nothing bigger than a standard size backpack will be allowed and there are no storage lockers available. 
• Anything with wheels (Ex. skateboards, roller skates, wheelie shoes…). Wheelchairs are the exception of course.
• Food. While they won’t stop you from bringing snacks to the island, you can only eat them on the dock. So we recommend most people just eat plenty beforehand and leave food at home. 
• Alcohol. Alcoholic beverages can only be purchased on your return ferry trip.

As a San Francisco tourist (or even a local!), we know that you probably have your day in the city planned out to the minute. So how long does a tour to Alcatraz take exactly?

The beauty is that the answer is mostly up to you! Once on the island you can choose any of the returning ferry departures offered for your Alcatraz ticket type. So especially if you purchase a Day Tour ticket for a morning ferry departure to the island, you could spend many hours there before heading back to San Francisco. 

Note: The Night and Behind the Scenes Tours have their own limited evening return ferry departures. This means there may be a little less flexibility with these options, depending on the season. 

We think the minimum time it would take to get to the island, walk up to the Cellhouse for the audio tour, and then catch a return ferry to the mainland is just under 2 hours. But that is without exploring anything else the island has to offer and assuming the return ferry is leaving at exactly the right time.  We recommend leaving 3-4 hours free to fully explore and enjoy Alcatraz Island. You may only be there once after all! Watch the documentary in the theater, listen to a ranger talk, explore the special exhibits, pose with the oldest lighthouse on the West Coast, and peruse the shop for a souvenir.

The Alcatraz Ferry

The ferry to Alcatraz Island leaves from Pier 33 along the Embarcadero, also known as Alcatraz Landing. Here it is on a map:

As you can see, it is right at the end of the Fisherman’s Wharf tourist area and under a ½ mile from Pier 39. This is great news because…

There is no parking lot at Pier 33.

There are pay-to-park lots nearby, the closest being the lot at 80 Francisco St just a couple blocks away. We would not, however, suggest you drive to Alcatraz Landing. Driving in San Francisco is often slower than other means of transportation, and the parking lots will definitely cost you more money. 

The best options to get to the ferry terminal include walking, the MUNI F line streetcar (Bay Street stop), bicycle rental, or rideshare app. Of course, if you book a combination tour, the tour guide will drop you off right where you need to be!

Insider Tip: There is limited, accessible parking at Pier 33 for vehicles with valid disabled placards. These spots are first come first served.

Even if you have your Alcatraz tickets in hand, you should arrive at the ferry dock no less than 30 minutes before your scheduled ferry departure . You will probably notice on arrival that people are already standing in line. While you can absolutely join the line if you would like, there is not much need. More on this later. 

Pier 33 Alcatraz Landing 

Pier 33 Alcatraz Landing consists of the ticketbooth, waiting and boarding areas, restrooms, and exhibits about Alcatraz. When you arrive, head to the willcall ticket booth line with your QR code and photo ID to pick up your tickets if you didn’t print them. Then you will be free to enjoy the area until boarding.

Now it is time to load onto the ferry and head to Alcatraz! There is a sign on Pier 33 that announces which departure is boarding. Just make sure to double check that sign and your ticket to confirm the departure time matches.

The Alcatraz Ferry has both indoor and outdoor sections , each with ample seating and great views. They do not oversell the ferry’s seating capacity, so if you have a ticket, you are guaranteed a seat on that ferry. 

When your ferry loads, all of the people standing in line usually rush straight to claim the best seats. But here’s the truth of the matter: most of those people end up standing along the railing to get the best views and take pictures anyway, especially on a nice day. 

And the ferry ride is only 15 minutes each way. So unless you have trouble standing that long, you will most likely want to stand along the edge and watch the views and ignore the seats entirely.

And boy is there a lot to see from the Alcatraz Ferry! The views of San Francisco, the Golden Gate Bridge, Bay Bridge, Angel Island , and, of course, Alcatraz Island itself are incredible. Make sure to bring a camera or a well-charged phone to capture the moment.

The Alcatraz Ferry is well appointed, especially for such a short boat ride. There are accessible restrooms and a snack and drink bar. 

Insider Tip: Don’t waste your precious time on the ferry standing in line at the snack bar! You only have 15 minutes to take in the views afterall. Eat before the ferry ride and enjoy the beautiful San Francisco boat ride you paid for. 

You can now preorder food and drinks for the return ferry journey. While this does maybe save you from waiting as long for your food, we don’t see much point. The Alcatraz Ferry is not known for their gourmet food or drink. So if you can wait until you get back on the mainland and have hundreds of restaurants and bars to choose from, that is our suggestion. 

Alcatraz Island Tour Details

Now we have made it to the really exciting part of the tour — your time on Alcatraz Island! Here are all of the details you need to know. 

First, an Insider Tip: When you arrive on Alcatraz Island and step off of the ferry, you will see a sign on the dock listing the return ferry departures for that day. Take a photo of this sign, especially if you don’t have a brochure.  

When you walk off of the ferry onto Alcatraz Island you will be welcomed by a Park Ranger. They will introduce you to the Island and some of the things to see and do. It is a good plan to pay attention to the intro, even if you are an Alcatraz expert, as seasonal changes and closures do happen. 

The walk up to the prison for the Cellhouse Tour surprises some people. It is just a ¼ of a mile and paved, but it is steep. When you reach the top you will have climbed the equivalent of 13 flights of stairs. There are flat sections where you can stop, rest, and take in the views throughout the route, so make ample use of those if you need to.  Those that have any trouble walking can reserve a spot on the electric tram. The S.E.A.T tram is a completely free service that transports folks up and down from the dock to the Cellhouse on a regular schedule.

The Cellhouse audio tour is the most popular thing to do on Alcatraz Island. It is a fantastic walking tour of the historic prison, including Al Capone’s cell, the recreation yard, the punishment cells, the prison library, and more. The tour is given by former inmates and prison guards. These narrators really bring a personal connection to the stories and bring the history to life. 

The audio tour is available in the following 11 languages: English, Spanish, French, Italian, Dutch, German, Japanese, and Mandarin, Korean, Portuguese, and Russian. There are also large print, braille, and sign language versions of the tour available upon request. The Cellhouse tour is also wheelchair accessible, with elevators available to reach the upper floor. 

Remember that you can pause the audio tour at any time . The tour runs 45 minutes, but you can make it much longer if you wish to. Pause at any time to look longer at something or even to go back and listen to a section again. The recorded tour really gives you a lot of flexibility. 

After you have finished the audio tour and handed in your device, you will leave the prison through the gift shop and be right where you started the tour. 

Insider Tip: You do not have to do the Cellhouse tour first. Most people will get off the ferry, climb the hill, and immediately start the audio tour. You absolutely can do it this way, but it is 100% not a requirement. If big groups at each stop during the audio tour will detract from your experience, consider exploring the island a bit first. 

Check out the documentary playing in the theater, hike the Agave Trail and look for seabirds, or go check out the lighthouse. If you time your start of the audio tour for inbetween ferry arrivals, you will have more elbow room.

There is more to do on Alcatraz than just the Cellhouse tour. 

Make sure to check out the exhibits on display. They cover a range of topics pertaining to the island like the Native American occupation, the American Justice system, and seabirds. You can find rotating exhibits in Building 64, the New Industries Building, and the Cellhouse. 

If you like old historic buildings, or at least the remains of them, you’ll be happy on Alcatraz. You can see the lighthouse (the first on the West coast!), Warden’s home, Officer’s Row, the Guardhouse, Officer’s Club, the power plant, the morgue, the water tower, and more, in just a quick loop around the island.

Don’t forget to check out Building 64 down by the dock either. This is where you will find the theater and bookstores. This is also where you can find out about the ranger programs on schedule for the day. The park rangers on Alcatraz are full of knowledge and they give great talks. 

Let’s not forget about the nature on Alcatraz! When you walk around you will see multiple gardens, some even planted by the inmates themselves. And if you are visiting from September-January, make sure to take a walk on the Agave Trail. The 0.7-mile trail is lined with eucalyptus and multiple species of agave. It begins near the dock and goes right down to the water where the birdwatching and views of the Bay are fantastic. 

Alcatraz Island Amenities

There are two public restrooms on Alcatraz Island. One is near the ferry dock and the other is up the hill near the Cellhouse and Lighthouse. 

There are basic snacks, water bottles, and hot beverages sold at the bookstore near the dock. Keep in mind that you can only eat in the designated area on the dock. 

The bookstore also sells… books! If you are interested in reading further about the island, definitely pick up a book for further reading. If you are looking for something a bit more souvenir-like, also take a look through the gift shop at the end of the Cellhouse tour. They sell things like inmate shackles, officer badges, and novelty clothing.

That was a lot of info! So here is a checklist of the most important takeaways from this article and things to remember:

• Buy your Alcatraz tickets in advance
• Bring your photo ID to the ticket booth
• Eat beforehand
• Leave large bags at home
• Bring a jacket
• Explore more of the island than just the Cellhouse

When is the best time to visit Alcatraz?

Alcatraz Island is open 362 days a year, but that doesn’t mean it is always the same experience. The most crowded times on Alcatraz are Holidays and weekends during the summer. If you plan to go during those times, definitely buy your tickets way ahead of time and be ready to share the space.

The best time to go to Alcatraz may be in the fall months. San Francisco often experiences a second summer, and fall days are sunny and warm. The Agave path will also be open this time of year, for an added activity and bonus for nature lovers. 

Having said all of that, there is something a bit perfect about visiting Alcatraz on a dark and dreary day too. The spooky weather just adds to the atmosphere of the Island. Just bring a rain layer and your sense of adventure, and you will have a great time, no matter the weather.

Where can I buy an Alcatraz Island ticket?

Purchase your Alcatraz tickets directly through Alcatraz City Cruises, either on this Alcatraz City Cruises website , on the phone, or in person at the Pier 33 ticket booth.  The other option is to combine an Alcatraz Ticket with another tour on a combo tour like this Alcatraz Island and Guided San Francisco City Tour .

What does an Alcatraz Ticket Include?

An Alcatraz tour ticket includes:

• Ferry to the island
• Cellhouse Audio Tour
• Access to special exhibits and Ranger talks
• Freetime to explore all open areas on the island
• Ferry back to Pier 33

Published on: February 5th 2024

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The Ultimate Alcatraz FAQ: Everything You Need to Know Before You Go

The ultimate insider guide: 32 faqs about planning and visiting alcatraz.

Hey there, friend! So you’re thinking about checking out Alcatraz, huh? Man, you’re in for an adventure that’s as chilling as it is thrilling. This iconic island has got it all—history, mystery, and some killer views of San Francisco Bay. Whether you’re an SF local or just passing through, this is one must-see attraction. To make your life a whole lot easier, We have rounded up all the need-to-know info for you. Buckle up, because we’re diving into 32 super useful tips that’ll make your trip to “The Rock” a total breeze.

Table of Contents

• Where to Purchase Tickets
• Advance Tickets
• Payment Methods
• Pricing & Family Discounts
• Alcatraz Location & Departure Pier
• Hours of Operation
• Night Programs
• Time Required
• Food & Dining
• Weather & Clothing
• Wildlife & Best Time to Visit
• Accessibility Features
• Rescheduling & Running Late
• Luggage & Bag Policy
• Guided and Self-guided Tours

Ticketing and Booking 🎟️

1. where can i purchase tickets.

Hey, guess what? You’ve got options! The  easiest and quickest way to grab your tickets is online through the official  Alcatraz City Cruises website . But if you’re old-school, you can also ring them up at  +1-415-981-7625 . They’re open seven days a week, from 9:00 am to 5:00 pm PST.

👉 Or if you’re the spontaneous type, you can waltz up to the ticket booth at  Pier 33 Alcatraz Landing . Just know they open an hour before the first tour departs and close when the last tour sails away for the day.  Spoiler :  Same-day tickets are often sold out!

2. Should I Purchase Tickets in Advance?

Absolutely, my friend! Trust me, you don’t want to show up and find out it’s sold out. Especially during the summer or holiday weekends, these bad boys get snagged weeks in advance.

3. Can I Pay with Cash?

Nah, sorry, no cash. Alcatraz City Cruises are all about those cards. So whip out that credit or debit card.

4. What About the Kiddos?

Little ones under 4 are free and don’t need tickets. For kids 5 and up, you gotta buy them tickets. Oh, and you can totally bring strollers, but just not on the S.E.A.T. Tram.

5. National Park Passes: Yay or Nay?

Big nope! Your National Park Pass won’t cut it here because the ticket price is actually for the ferry and audio tour, not an entrance fee to Alcatraz.

6. How Much is This Going to Cost Me?

• Adult: $45.25
• Child (5-11): $27.55
• Junior (12-17): $45.25
• Senior (62+): $42.65
• Family Pack: $131.85

7. Got Any Family Discounts?

Yep, they’ve got a Family Pack. It covers two adults and two kiddos for $131.85. Call them at  +1-415-981-7625  or get it in person.

Your Visit 🌉

10. where’s alcatraz what pier do i leave from.

Alcatraz is 1.25 miles offshore from SF. You’ll take a ferry from  Pier 33  operated exclusively by Alcatraz Cruises.

11. Different Tours, What’s the Deal?

Day Tour:  Plan to hang around for about 3 hours, including the ferry and cellhouse audio tour.  Night Tour:  A 3-hour evening tour with guided programs and dramatic SF skyline views.  Behind The Scenes Tour:  A 2-hour tour in smaller groups and access to areas off-limits in other tours.

12. What Time Can I Go?

First ferry is at  8:45 am . They leave every 30-40 minutes and the island closes at  6:30 pm in summer ,  4:30 pm otherwise . If you have not printed your tickets prior to your tour date then you may pick up your tickets at Pier 33 at the Prepaid Ticket booth (will-call). Please arrive  half an hour (one hour during peak seasons) prior to your departure time  to check-in.

13. Is Alcatraz Always Open?

Almost! It’s closed on Thanksgiving, Christmas, and New Year’s Day. That’s it!

14. How About a Night Tour?

Night tours are available  Tuesday-Saturday . They feature special programs and a wicked view of the city skyline.

15. How Long Will I Be There?

For a Day Tour, block out  2.5 to 3 hours . That includes the 12-15 minute ferry each way.

16. Can I Bring My Own Lunch?

Nope! The island is a bird sanctuary. You can bring bottled water though!

17. Tell Me About the Audio Tour

You’ll get a pair of headphones and an audio guide that’ll walk you through the Alcatraz Cellhouse. It’s available in  11 languages , and you can get refunds on the island if you change your mind.

18. What Should I Wear?

Something comfy and weather-appropriate. SF can be super foggy and chilly, even in summer.

On The Island 🏝️

19. how much time do i need.

The rule of thumb is about  3 hours  for a complete experience. You’ve got the ferry ride, the walking tour, the audio guide, and maybe some chill time.

20. Is There Food on Alcatraz?

You wish! But nope, you gotta eat before you board or after you return to the mainland. No picnic spots on this island it’s a bird sanctuary.

21. The Audio Tour: How Long is That?

The audio tour lasts about  45 minutes , but you can pause, rewind, or fast-forward if you like. Plus, there’s tons of stuff to explore beyond what the audio guide covers.

22. What’s the Weather Like?

This is SF, baby! Expect the unexpected. It can be sunny one moment and foggy the next. Mornings are often chilly and afternoons can warm up, so  layers are your best friend .

23. What About Wildlife?

Seagulls are the real VIPs here. Also, harbor seals sometimes hang out around the dock. No squirrels though, in case you were wondering.

24. Best Time to Visit?

Honestly, anytime is a good time, but  spring and fall  offer the best combo of good weather and fewer crowds.

25. Accessibility?

Alcatraz is pretty steep and hilly, but there’s a  S.E.A.T. Tram  that can take you from the dock to the cellhouse. Much of Alcatraz is steep and hilly, so be prepared for walking long distances uphill. The distance from the dock to the prison at the top of the Island is about .25 mile (.4 km) and the elevation change is 130 feet (40 meters). This is equivalent to climbing a thirteen-story building. Visitors unable to make the climb up Alcatraz’s roads may take advantage of the  S.E.A.T. (Sustainable Easy Access Transport) Tram  — an electric shuttle that meets each scheduled arrival at the Alcatraz dock and transports visitors requiring mobility assistance from the dock to the prison building. S.E.A.T. returns visitors requiring mobility assistance from the prison building back to the dock at regular intervals throughout the day.

The following areas are completely wheelchair accessible:

• Alcatraz dock area
• Prison building main floor
• All bookstores
• Museum displays
• Island theater
• Pier 33 Alcatraz Landing
• All Alcatraz City Cruises vessels

Miscellaneous 🔍

26. can i reschedule or get a refund.

If something comes up, you can change the date/time for a  $6.50 fee per ticket . Refunds? Only if you cancel  72 hours in advance .

27. Running Late, What Now?

You gotta make it to your specific ferry, otherwise, your ticket is forfeited. No refunds or rescheduling if you miss the boat. Literally.

28. Luggage Policy?

Travel light! No luggage, backpacks larger than 16” x 20”, or coolers are allowed on Alcatraz.

29. What is there To See and Do on the Island?

Places you can wander and explore during the Alcatraz Day Tour include:

• The historic Alcatraz Cellhouse as well as the Cellhouse audio tour
• Eagle Plaza, Recreation Yard, the Sallyport, and the Rose Garden
• Iconic views of the Cellhouse, Building 64, Water Tower, Warden’s House, Officer’s Club, and Model Industries Building
• Native American Occupation era political messaging on the exterior of many Island buildings
• Special access to “Red Power on Alcatraz: Perspective 50 Years Later” – an extensive exhibit telling the story of the 19-month Native American occupation of the Island on display in the New Industries Building

A new permanent exhibit: The Big Lockup: Mass Incarceration in the U.S.

30. Can I Take Photos?

Absolutely, and you should! Just no drones, tripods, or commercial photography without a permit.

31. How Do I Get Back?

Ferries leave Alcatraz  every 30 to 40 minutes , and it’s all on a first-come, first-served basis.

32. Parking? Public transit?

No parking is available at Pier 33. There are fifteen commercial lots within a five-block radius of Pier 33 Alcatraz Landing with a total of more than 3,000 parking spaces. The closest and most convenient lots are located at 55 Francisco Street and 80 Francisco Street. Rates can range from as $40-$60 per day for parking. There are no parking validation services offered.

For the best public transportation route, please visit  511.org’s website  to map out the best public transportation routes. One option to get to Pier 33 is to take the F streetcar line that runs from Market Street down the Embarcadeo. This historic streetcar runs about every 15 minutes.

Alright, buddy, that’s a wrap! Visiting Alcatraz is more than just a ferry ride and a walk through an old prison. It’s a journey into America’s complex history, spiced up with incredible vistas and an eerie yet captivating atmosphere. So grab your camera, your sense of adventure, and maybe even a spooky story or two to tell when you get back. With these tips in your back pocket, you’re all set to rock “The Rock.” Trust me, this is one experience that’ll stick with you long after you’ve sailed back to the San Francisco shore.

Learn More and Plan a Trip to Alcatraz

Unlocking alcatraz: a deep dive into the four essential tours, travel like a pro: 17 tips for visiting alcatraz island, alcatraz history and how to visit, behind bars and beyond 21 movies and 14 tv shows that explored alcatraz – the rock, 17 fun and weird facts about alcatraz island and prison, want to explore san francisco on a private small group tour .

San Francisco Jeep Tours   is the ideal tour activity in San Francisco onboard their private tours. The customized city tour routes and entertaining tour guides cover lots of information on the “not to miss” attractions including Alcatraz.

Book a  San Francisco Jeep City Tour ,  Sunset and City Lights San Francisco Jeep Tours , or the  Full Day Combo City and Muir Woods tour  to travel to many of the bucket list and off-the-beaten-track locations in and around San Francisco.

Check out the  San Francisco Jeep Tours  website for more information on exploring the city by the bay.

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Frequently Asked Questions

Are the tickets guaranteed.

Yes, once purchased, your name is added to Alcatraz Cruises official manifest for your specified date and time.

What is the ticket pick-up process?

Your Big Bus tickets and Alcatraz voucher are picked up at our shop on Pier 41 .

When can I pick up my Big Bus Tickets and Alcatraz voucher?

Your Big Bus and Alcatraz Tickets can be picked up at the shop between 9 am - 2 pm. Feel free to call the shop at 1-800- 252-2872 if you have questions or would like to confirm your pick-up time.

Where do I take the ticket voucher?

You'll take the ticket voucher to Alcatraz Landing on Pier 33. Then go to the Group Services counter to redeem your official Alcatraz Tickets.

When do I need to use the Bus Ticket(s)?

You have 1-year from the pick-up date to use your Big Bus Ticket.

Where is The Shop?

Alcatraz Combo Tours & Souvenirs Shop is on Pier 41 in San Francisco.

The exact address is 41 Vallejo - San Francisco Pier 41, San Francisco, CA 94133.  Click here  for the Google map.

Can I get same day tickets?

At this time, the soonest you can order tickets from our shop is 4 or more days in advance. Be sure to book early!

How long is the ferry ride to Alcatraz?

The Ferry Ride takes approximately 20 minutes each way. The Ferry to Alcatraz Island departs from Alcatraz Landing on Pier 33 and it's best to arrive 30 minutes early to ensure a smooth journey.

How long can I stay on the Island?

On average, visitors stay on the island for 2-4 hours. Once on the island, you are free to take the audio tour at your pace, and stay on until the last ferry. Ferries leave approximately every 30 min. The last departing ferry for day tours is 6:30 pm and 9:25 pm for night tours.

Cancellation policy:

To receive a full refund on your Alcatraz Combo Tour Pack, you must email or call us at least 4 days (96 hours) before your Alcatraz Tour Date.

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Alcatraz island.

Mel Mashman

Accessible Rooms, Accessible Sites, Assistive Listening Systems, Assistive Listening Systems - T-Coil Compatible, Baby Changing Station, Benches/Seating, Braille, Captioned Media, Cellular Signal, Elevator, Ferry - Passenger, First Aid/Medical Care Available, Gifts/Souvenirs/Books, Historical/Interpretive Information/Exhibits, Information - Ranger/Staff Member Present, Restroom - Accessible

From its early days as a military fortress and prison to its most infamous tenure as a federal penitentiary, Alcatraz looms large in the American psyche as a place of contradiction, violence and competing historical narratives. Today its modern incarnation as a cultural attraction offers many opportunities to experience the past and influence the future. 

Welcome to the Rock!

Getting to the RockAlcatraz is a short ferry ride from Pier 33 in San Francisco. Book your ferry ride to the Rock with Alcatraz Cruises. Everyone wants to come to The Rock and tickets often sell out, so book as early as possible. Tickets for the ferry ride and cellhouse audio tour are available at  Alcatraz Cruises  or call 415-981-7625. Group reservations for 15 or more can be made at 415-438-8361.

Military Period

For nearly 80 years, Alcatraz island was the site of the first US fortress and military prison on the West Coast. Beginning when the island was designated as a disciplinary barrack in 1868, most prisoners were US military personnel, but some notable exceptions included southern sympathizers during the Civil War, WWI conscientious objectors and Native Americans.

Bureau of Prisons

In the 1930s, the federal government developed a new type of prison for the nation's most incorrigible bad boys. The facilities at Alcatraz were modernized to become a maximum-security, minimum-privilege penitentiary specially designed for inmates that other prisons couldn't contain or control. During its 29 years of operation from 1934-1963, more than 1,500 convicts were incarcerated here.

We Hold the Rock

From November 1969 through June 1971, Alcatraz was taken over by Native American activists who called themselves Indians of All Tribes. The protest drew attention to the plight of native peoples across the US. Many lived in severe poverty on reservation land and faced serious discrimination from the greater US. The activists, many of whom were students who'd relocated to the Bay Area, selected Alcatraz for the occupation because it was surplus government land. It also had the distinct practical advantage of being difficult for federal authorities to access. The dramatic nature of the occupation was effective in capturing national attention, especially since it was an on-going action that dominated TV news for several months. The takeover resulted in a series of federal reforms with regard to the treatment of American Indians. According to the architects, the most significant impact of the occupation was to galvanize the reconnection of Native Americans to their cultural roots. The activists who first arrived on Alcatraz called for a pan-Native occupation, inviting any and all native people to join them on the island, which is exactly what happened. All the activists lived communally, some for the entirety of the occupation. In this way, a community formed that gave rise to personal bonds and cultural exploration that lasted long after the occupation was over. The success or failure of the occupation should not be judged by whether the demands of the occupiers were realized. The underlying goals of the American Indians on Alcatraz were to awaken the American public to the reality of the plight of the first Americans and to assert the need for American Indian self-determination. As a result of the occupation, the official government policy of termination of tribes was ended and a policy of American Indian self-determination became the official US government policy. Alcatraz may have been lost, but the occupation gave birth to a political movement which continues today.

From prison to tourist attraction

In 1972, Alcatraz was added to the newly created Golden Gate National Recreation Area and was opened to the public in 1973 as a historical landmark.

Alcatraz Island , Golden Gate National Recreation Area

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Last updated: December 30, 2022

Alcatraz Day Tour

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Ferry to Alcatraz Island. Tour the Inside of the Cellhouse. Explore Alcatraz Island.

Duration: Approximately 2 ½ Hours Available: Daily, hourly departures: 8:40 AM to 3:50 PM

• E-Ticket Mobile Check-in
• Alcatraz Island roundtrip ferry
• Access Inside Alcatraz Prison
• Cellhouse Audio Tour
• Orientation video
• Ranger and docent tours

Tour the Inside of the Alcatraz prison cellhouse. Step back in time and experience the legendary island that has been a civil war fort, a military prison and one of the most notorious federal penitentiaries in US history. This memorable tour includes: 45 minute audio presentation "Doing Time: The Alcatraz Cellhouse Tour," featuring actual correctional officers and prisoners who lived and worked on the Island; orientation video by Discovery Channel; ranger and docent tours; historic gardens and abundant wildlife.-->

Also included: Enjoy the historical gardens of Alcatraz, views of San Francisco Bay, and the exhibit: Red Power on Alcatraz: Perspectives 50 Years Later on display in the New Industries Building. The roads and walkways on Alcatraz are steep. The distance from the dock to the Cellhouse is approximately 1/4 mile (.4km) and the elevation change is 130 feet (40 meters), the equivalent of walking up a 13-story building. The roads and walkways are wide with several places to stop along the way to rest and take in the breathtaking views. Comfortable athletic or walking shoes are strongly recommended. If you have mobility concerns, please see Accessibility for Sustainable Easy Access Transport (S.E.A.T.) Tram information.

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Last-minute Alcatraz – tickets canceled, same day, and standby tickets

Alcatraz Island tour is on the itinerary of almost every tourist visiting San Francisco, and because of this, it gets more than a million tourists annually.

With a limited number of Alcatraz Cruises sailing out to the island daily, these Alcatraz tour tickets are in high demand and get booked weeks in advance.

This article covers everything you must know to book last-minute Alcatraz tour tickets.

Top Last-minute Alcatraz Tickets

# Alcatraz Island and Golden Gate Bridge Guided bike tour # Sail & Jail boat cruise and Alcatraz ticket # Alcatraz tickets and Chinatown walking tour

Table of contents

How to buy alcatraz tickets, demand for alcatraz tickets last minute, are alcatraz combo tours reliable, best alcatraz combo tours, buy canceled alcatraz tickets, number of same-day tickets issued, how to buy same-day alcatraz tour tickets, restrictions on same-day tickets, timing of same-day alcatraz tours, buy standby tickets for the alcatraz night tour, our recommendation.

If your trip to San Francisco is NOT planned for at least two months, there are three ways to buy Alcatraz tour tickets –

1. You can purchase Alcatraz tour tickets in person by visiting the Alcatraz Landing ticket office at  Alcatraz Landing , The Embarcadero, San Francisco. The office is open seven days a week from 7.30 am to 5 pm Pacific Time.

2. Call the Alcatraz City Cruises ticketing center at 415-981-7625 and reserve your Alcatraz island tour tickets. They are open seven days a week, from 5 am to 7 pm Pacific Time.

3. Since you are booking a couple of months before your Alcatraz visit, you can buy them from the  CityExperiences  website, the official supplier of the tickets. 

However, if your visit to San Francisco is coming up in the next few weeks (or days!), tickets on the official website will all be sold out.

Continue reading to find out why.

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Alcatraz tour tickets are available for booking from the official website 90 days in advance.

But, the tickets get sold out almost as soon as they are made available because of the high demand.

During the peak summer months of April to August, the Alcatraz tour tickets sell out 75 days in advance.

Many tourists plan and book their Alcatraz tickets much in advance.

During the moderate months of September and October, Alcatraz tour tickets get booked 45 to 50 days in advance.

Many visitors to San Francisco don’t know this and try booking their Alcatraz tour tickets at the eleventh hour.

But don’t worry. 

We will present below four tips on how to experience the World’s most dreaded prison at Alcatraz Island, even if you forgot to plan it.

• Book a combo tour, which includes a visit to the Alcatraz Island
• Buy ‘canceled’ Alcatraz tour tickets
• Buy same-day tickets
• Book standby tickets

Of the four options mentioned above, booking an Alcatraz Island combo tour is the best way to ensure an Alcatraz visit.

The other three options are a gamble – you may or may not get lucky.

Alcatraz combo tour tickets

Once the tour tickets available with San Francisco’s Alcatraz City cruises sell out, the best way to visit the prison island is by booking a combo tour.

Besides being a last-minute option, these combination tickets also help you save money.

City Experiences  is the official partner of Alcatraz. 

They allow tour operators in San Francisco to sell Alcatraz tickets under one condition – they must combine a visit to the Alcatraz prison with other city attractions.

These travel companies buy Alcatraz tickets in bulk, club them with other tourist activities and attractions in and around the city, and sell them forward.

We present below the most popular tours, including a visit to Alcatraz Island. Or you can see all the  available Alcatraz tours .

Since even Alcatraz combo tours get sold off fast, it isn’t easy to get your preferred dates.

You may have to search for a suitable Alcatraz combination tour with your preferred dates available.

Tourists on a budget holiday opt for the 90 minute crui se around Alcatraz , which costs only $47 per person.

During the peak summer months, Alcatraz Island tickets get sold out up to 75 days in advance because many tourists plan their holidays much ahead.

But when their plans change, and they cancel their booked tickets at the last minute, the official supplier puts them back for sale on the website.

If you want an Alcatraz tour ticket at the eleventh hour, visit the City Experiences website and try to get these canceled tickets.

It is a gamble, but it is possible to steal an Alcatraz ticket with this approach.

Buy SAME-DAY Alcatraz tickets

Alcatraz CityCruises has an excellent initiative to ensure tourists who are left scrambling for Alcatraz tour tickets at the last minute get yet another chance.

Every day, they set aside a limited number of same-day Alcatraz tour tickets available on a first-come, first-served basis.

Tourists can purchase these same-day Alcatraz tickets from their booking center at  Alcatraz Landing . 

The Alcatraz City Cruises team decides on the number of same-day tickets to be issued depending on the demand.

During the peak summer season, the number of same-day tickets distributed to tourists can increase to 200.

During non-peak times, this number can be as low as 50 tickets.

The ticket office opens at 7:30 am.

However, tourists desperate for a last-minute ticket to Alcatraz Island start lining up at 4 am.

This early start is especially true for the peak summer months.

Once you stand in this queue, you can’t step out except for a washroom break.

The ticketing personnel strictly enforce this at the venue.

This ticketing personnel will also give you a ticket voucher (one per person), meaning you will walk out with a last-minute Alcatraz tour ticket in hand.

However, there are some restrictions on buying same-day Alcatraz tickets.

1. Guests can buy same-day tickets only at the Alcatraz City Cruises office.

2. They are sold on a first-come, first-served basis. Standing in the queue doesn’t guarantee a ticket.

3. The maximum number of Alcatraz tickets sold to one person is one. This means all family/group members must be present at the ticketing window at the time of ticket purchase.

4. There is also a limit of four people per group. A family of six must split into two groups, stand in a queue (and pay with a different card).

5. Government-issued photo identification is required for purchasing tickets.

The same-day Alcatraz tickets are usually for one of the morning ferries that leave the Alcatraz Landing at 9.10 am, 10 am, and 10.30 am.

In the winter months, all the same day, Alcatraz ticket holders are accommodated on the 9.10 am boat.

Standby tickets for the Alcatraz night tour are a real gamble.

But it is worth trying if you want to buy Alcatraz tour tickets at the last minute.

You must start lining up early (from 5 am onwards!) and be first in line when the ticket office opens at 7.30 am.

Depending on the demand, 10 to 20 standby Alcatraz night tickets are issued every morning.

You must then come back to Alcatraz Landing half an hour before the 5:55 pm and 6:30 pm departures to see if there are any no-shows.

During the winter months, this nighttime ferry departure happens at 3:50 pm.

The standby tickets are honored in the order in which the ticket office sold them in the morning.

Those who bought it first get a chance to get in first against a no-show.

Just because you got a standby ticket doesn’t mean you will go on the Alcatraz island tour.

On average, 50% of the tourists with standby Alcatraz tickets return home without boarding the ferry.

The lucky 50% go on a  night tour of Alcatraz Island .

All the above-given tricks to buy Alcatraz tickets at the eleventh hour are a pure gamble.

There is a high chance that you may not be able to get onto the ferry bound for Alcatraz Island.

That’s why we highly recommend you  buy a combo tour which includes a visit to Alcatraz Island .

Even though these last-minute Alcatraz tour tickets are costly, you don’t have to stand in line, and they assure you a visit.

Sources # Inside-guide-to-san-francisco-tourism.com # Freetoursbyfoot.com # Tourscanner.com # Soldoutgetmein.com The travel specialists at TheBetterVacation.com use only high-quality sources while researching & writing their articles. We make every attempt to keep our content current, reliable and trustworthy .

Popular attractions in San Francisco

# Alcatraz Island # San Francisco Zoo # California Academy of Sciences # Monterey Bay Aquarium # San Francisco aquarium # San Francisco MoMA # Exploratorium # De Young Museum # San Francisco Bus Tours # Madame Tussauds # San Francisco Bay Cruise # San Francisco Ghost Tour # The Tech Interactive # San Francisco Dinner Cruise # SFO Go Car Tour # Legion of Honor Museum # Walt Disney Family Museum # Museum of 3D Illusions # 7D Ride Experience

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This article was researched & written by

Jamshed V Rajan

He is a two-faced traveler, who enjoys both the hustle-bustle of an urban holiday and the serenity of a break from the rest of the World. During some of his vacations, he is a resort hopper, and on others, he barely spends time in his hotel. He loves to try mouth-watering local cuisines, especially non-vegetarian dishes. Favourite Cities: Amsterdam, Las Vegas, Dublin, Prague, Vienna

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Frequently Asked Questions

Got a question get your answer., general information, how and when should i book a tour.

Our tours fill up fast, especially for summer. We recommend booking in advance.

It’s best to book online! Email is best if any questions arise.

What is your cancellation policy?

Payments: Please note our site is secure and offers SSL security on all credit card purchases.

Cancellations: We offer a 100% refund if you cancel at least 24 hours (or more) in advance of your scheduled tour**. All tours cancelled within 24 hours of scheduled departure will receive a 50% refund. We also offer rescheduling options for a future tour date without penalty.

**Please note for any tour including Alcatraz we require 14-days notice of cancellation for a full refund.

Can I make changes to my reservation?

Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).

Are the minibus tours handicap accessible?

Wheelchairs:

Our minibuses are able to accommodate folding wheelchairs only.

Do We Have to Walk?

Our mini-bus tours alternate between sitting and brief walking. We stop a minimum of five to six times per tour and although we encourage getting off the bus for photos and exploration, you are more than welcome to stay on the bus if you choose.

Is there a parking garage near the starting point?

Yes, there are several parking garages located near our meeting point.

How does the hotel pick-up work?

Please  contact us  directly if you are interested in a hotel pickup at  [email protected]  or call  (415) 932-6993 . Please be ready 45-minutes prior to your tour time if you do opt-in for the pick-up option.

Do the tours come in other languages?

At this time, we do not offer tours in any other languages except English.

Are we able to stop for photos?

Yes! All of our tours include several photo stops where you can get out and enjoy the atmosphere. Our guides are also happy to take photos of you and your group.

What are Muir Woods & Sausalito?

Muir Woods:

Muir Woods National Monument is located 20 minutes north of the Golden Gate Bridge and is home to some of the oldest and tallest living trees in the world.

This popular destination is part of the United States National Park service and is considered to be one of the most peaceful destinations in the Bay Area. 

Sausalito: Located just across the Golden Gate Bridge, this artistic enclave has the setting and beauty of a European, mediterranean town. It is a great place to enjoy a leisurely lunch and capture views of the San Francisco skyline.

Why choose Dylan’s minibus tours?

• Small Groups:  With Dylan’s, you aren’t just a number. Our minibusses are the perfect size to make sure you are comfortable, well looked after, and are having FUN!
• Local Guides:  Each of our tour guides are Bay Area locals who love their city. From in-depth knowledge of SF to the best restaurant recommendations, they are energetic and invested in making each tour special.
• Great Value:  Our minibus tours are priced to give our guests the best possible locations in the shortest amount of time without feeling rushed.

100% Refund Guarantee: Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).

• Independently Owned:  We aren’t one of the big  San Francisco bus tour  companies, and it shows. Dylan’s is owned and operated by San Francisco native Dylan David.
• Your Experience is our Top Priority:  From our convenient meeting location to each stop on your tour, our goal is to make your tour fun and enjoyable. We have thought of the small things so you don’t have to.

How are your minibuses different than other tour buses?

While the open top, hop-on/hop-off tour buses are plentiful around the city, there are significant advantages to choosing one of Dylan’s minibus tours. As opposed to seating 60-70 people at a time, we tour with a maximum of 22 people. We’ve found that a smaller group creates a much more friendly and personal experience.

Instead of an open air bus, we’re fully air-conditioned! We have plenty of both standing room and comfortable seating for everyone on the bus. Due to the smaller size of our minibuses, we can also go into many areas of town that are inaccessible to the traditional very large tour buses.

Are the minibus tours child friendly?

We are a family business and we welcome all families aboard. With that said, please be considerate of the other guests when traveling with young children. In such an intimate setting, it is important that everyone is well behaved so that all of the guests can enjoy their experience.

Do we provide car seats?

We do not offer car seats, so you will need to bring your own. Again, out of courtesy of other guests that will be along with you on the tour, please consider if your child will be able to be peaceful for the entire ride.

Do I need to purchase a seat for my baby even if the baby is on my lap?

Yes, everyone requires a seat on our bus by California state law.

Where does the minibus tour pick-up and drop-off?

Pick-ups: Our minibus tours pick-up in a convenient location in Fisherman’s Wharf, across from 710 Beach Street.

Drop-offs: Depending on your tour, we can drop you off in Fisherman’s Wharf, Lombard Street, North Beach, or Chinatown.

Why don’t you visit Lombard Street?

Unfortunately, commercial vehicles are prohibited from accessing the curved portion of Lombard Street. We recommend visiting it on foot, we can drop you off there at the end of our Dylan’s Famous Tour.

What should I bring with me on the minibus?

San Francisco’s dress code usually warrants at most a sweatshirt or a light coat. Drinks and snacks are welcome on the bus and we encourage our guests to pack a lunch. Food and beverages can be purchased along the tour as well. A camera is also highly recommended.

Can I bring my luggage?

Since we use small buses to keep the tours intimate, we cannot accommodate luggage. However, anything that you’re comfortable having on your lap or under your legs is fine with us.

Do I need to bring my booking confirmation to get on the bus?

No, just bring yourself! The booking invoice is mainly for your records. To board our bus, we just need the first and last name of your party.

What are Muir Woods & Sausalito

Muir Woods: Muir Woods National Monument is located 20 minutes north of the Golden Gate Bridge and is home to some of the oldest and tallest living trees in the world.

Sausalito: Located just across the Golden Gate Bridge, this artistic enclave has the setting and beauty of a European, mediterranean town. It is a great place to enjoy a leisurely lunch and capture views of the San Francisco skyline

Why choose Dylan’s E-Bike tours?

1. Our Electric Bikes are Awesome: Our Rad Power Electric Bikes are fun, easy to use, and the perfect way to conquer San Francisco’s infamous hills. Just adjust the throttle and enjoy the tour!

2. 100% Refund Guarantee: Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).

3. Go Where Tour Buses Can’t: From iconic Golden Gate Park to the Painted Ladies to the majestic Golden Gate Bridge, see SF’s best sights up-close and personal.

4. Independently Owned: We aren’t one of the big bike rental companies, and it shows. Our team is friendly, approachable and eager to accommodate you.

5. Your Experience is our Top Priority: From our convenient meeting location to each stop on your tour, our goal is to make your tour fun and enjoyable. We have thought of the small things so you don’t have to.

How long is the bike ride to catch the Muir Woods Shuttle?

The ride from our bike shop is approximately 9 miles (15 km) to Sausalito, where you will catch the Muir Woods Shuttle. It is 90% flat, and the main hill is going up to the Golden Gate Bridge.

What type of bike do we use for Bike the Bridge & Shuttle to Muir Woods?

You can choose between a 7-speed bike or an Electric bike for our Bike the Bridge and Shuttle to Muir Woods National Monument package tour.

Where does the bike need to be dropped off for Bike the Bridge and Shuttle to Muir Woods?

You will return your bike when you arrive in Sausalito.

What can we expect to see on our bike ride?

Your bike ride will be along the beautiful San Francisco Bay, where you will pass Aquatic Park, the Palace of Fine Arts, Crissy Field, and the Golden Gate Bridge! Biking the bridge is rated as the #1 thing for people do while in San Francisco. After crossing the bridge, we encourage our guests to enjoy lunch in Sausalito before catching the shuttle up to Muir Woods National Monument. The ride features some bike paths and some street traffic, as well as the aforementioned comfortable hill or two.

Why choose Dylan’s Bike the Bridge & Shuttle to Muir Woods?

It’s an all inclusive day! We’ve combined our two favorite activities in San Francisco into one great day. Enjoy your bike ride across the Golden Gate Bridge, then catch our round trip shuttle up to Muir Woods National Monument and back to the city!

No waiting around! NO ferry, NO taxi, NO Uber. Let us take care of the transportation for you, just sit back and enjoy the day.

We are the only company in San Francisco offering this tour: This is the best (and ONLY) way to bike the bridge and see Muir Woods National Monument, period.

Independently Owned: We aren’t one of the big bus companies, and it shows. Dylan’s is owned and operated by San Francisco native Dylan David.

Why choose Dylan’s Original City Loop Tour?

Our Electric Bikes are Awesome: Our Rad Power Electric Bikes are fun, easy to use, and the perfect way to conquer San Francisco’s infamous hills. Just adjust the throttle and enjoy the tour!

Go Where Tour Buses Can’t: From iconic Golden Gate Park to the Painted Ladies to the majestic Golden Gate Bridge, see SF’s best sights up-close and personal.

Independently Owned: We aren’t one of the big bike rental companies, and it shows. Our team is friendly, approachable and eager to accommodate you.

Your Experience is our Top Priority: From our convenient meeting location to each stop on your tour, our goal is to make your tour fun and enjoyable. We have thought of the small things so you don’t have to.

No Extra Costs: Our prices are inclusive of all taxes and fees.

Is the bike rental child friendly?

Our standard bike rentals are for ages 12 and up and our electric bikes are for ages 16+

What is the weight capacity?

The weight capacity of our e-bikes is 250 pounds.

What is an electric bike?

An electric bike, also known as an e-bike, is a bicycle with a battery and a motor.

Do you have to pedal on an e-bike?

What makes the e-bike great is that you are welcome to pedal normally, or you can use the throttle, located on the right handlebar, to help propel you along. Whether you are in the mood to get some exercise or just want to sit back and relax, the bike empowers you to get up (and down) the hills of San Francisco with ease! Bottom line: Our e-bikes make for a really easy, enjoyable and exhilarating tour.

Pre-trip test ride requirements on E-Bike?

For your safety, the group’s safety, and the safety of our equipment, all participants MUST be able to confidently ride a bike. If a guest is not riding confidently enough to travel safely on San Francisco streets, we will prohibit that guest from riding.

What if it rains (or is supposed to rain) on the Original City Loop Tour?

If the forecast is showing a strong likelihood of rain on the day of your scheduled ride, it will be up to us to cancel the tour and keep you safe. If we do have to cancel, we are happy to refund or re-schedule. If weather conditions are not to your liking, we are happy to refund you at any time.

What should I wear on the Original City Loop Tour?

We strongly encourage you to dress in layers as weather can vary from neighborhood to neighborhood. We also recommend wearing closed-toed shoes and comfortable clothing during the tour.

There are many websites across the internet where you can book a tour with us. They all have different terms. When possible, we request that you book directly here on our website. This enables us to not only provide you the best pricing available, but it also enables us to provide a much more customized level of service. Just give us 24 hours notice, and it’s our pleasure to accommodate any possible changes to your tour.

What does the Official Alcatraz Island visit include?

The visit includes round-trip ferry and the 90-minute audio tour of the island. You can also see additional exhibits on the island as well. We find most of our visitors spend 2.5-3 hours during their stay.

Can I just take the Alcatraz tour without going on a tour?

Unfortunately not. All companies offering Alcatraz tickets must offer a tour package, per our contract with Alcatraz Cruises.

How far in advance should I book a tour that includes Alcatraz?

During summer season and holidays we recommend booking as soon as you can as these tours will sell-out!

Does the Dylan's Famous Tour with Alcatraz Tour include an Official Alcatraz Island tour and ticket?

Yes! Our Dylan’s Famous Tour with Alcatraz includes the Official Alcatraz Tour!

Does the Dylan’s Famous Tour add-on come with an official Alcatraz Island visit?

Yes! Our Dylan’s Famous with Alcatraz Tour add-on includes the Official Alcatraz Tour!

Have more questions? Get in touch.

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Alcatraz Island Tours

Choose your alcatraz tour.

Incredible Adventures offers an array of Alcatraz tours from San Francisco. Northern California is our home, and we’d love to show you around! Alcatraz Island is one of the region’s most famous sites and we ensure that our tours help guests enjoy the full Alcatraz experience, full of rich history and fascinating anecdotes. 

While you’re in the city, make sure you check out everything San Francisco has to offer with our range of Tours in San Francisco . You can browse everything SF has to offer, but if your heart is set on an Alcatraz tour, then keep reading below to find the right option for you. And please get in touch if you have any questions.

Check out Alcatraz and tour the famous prison, stroll through Golden Gate Park (including the newly-rebuilt Academy of Sciences), or walk along the waterfront and explore Pier 39 and the iconic Ferry Building. You can rent a bicycle or a little yellow GoCar or a Segway, and the city’s your oyster! …and while you’re at it, try some local oysters!

We offer a variety of activities and attractions in San Francisco that are sure to complete your visit. Come explore with us!

All Alcatraz Tours

San Francisco Bay Sailing Tour + Alcatraz Night Tour

San Francisco Bay Cruise + Alcatraz Night Tour

2-Day San Francisco City Tour + Alcatraz Tour

Alcatraz Day Tour + San Francisco Bay Sunset Cruise

Aquarium and Alcatraz Night Tour + Yosemite Day Tour

Alcatraz Day Tour and Aquarium + Yosemite Day Tour

Alcatraz Night Tour and Aquarium + Muir Woods with Napa & Sonoma Wine Country

Alcatraz Night Tour + Silicon Valley Tour

Alcatraz Day Tour and Aquarium + Muir Woods & Sausalito Half-Day Tour with Ferry

Alcatraz Day Tour and Aquarium + Muir Woods with Napa & Sonoma Wine Country

Alcatraz Day Tour + Silicon Valley Tour

Muir Woods & Sausalito and Aquarium + Alcatraz Night Tour

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Terms & Conditions – City Experiences

Terms and conditions, city experiences terms of use, city experiences rewards terms and conditions, city experiences social media terms and conditions, city experiences terms and conditions by brands.

The City Experiences Rewards program (also known as the “Program”) is a free rewards program offered at the sole discretion of Hornblower Group, its subsidiaries, and its affiliates (collectively, “Company”, “Hornblower”, “City Experiences”, “we”, “us” or “our”). Program rules, terms, conditions, or benefits may be modified at any time by Company, with or without notice. Such changes may affect previously earned points and rewards.

Please read the Privacy Policy and Terms of Use carefully to understand how we collect, use and disclose information about our guests and customers. By accessing or participating in the Program, the individual (“Member”, ”you”, “your”) agrees to be bound by these terms (“Rewards Terms”), the Privacy Policy, Terms of Use, and the applicable Terms of Service incorporated herein by reference.

You agree that your participation in the Program is entirely at your own risk. You agree that if you object to any of these Rewards Terms, or any modifications thereof, or otherwise become dissatisfied with the Program, you have the right to terminate your membership. You agree that you are responsible for restricting access to and maintaining the confidentiality of your Rewards Account information. You also agree to promptly notify us if you believe your Rewards Account email has been stolen or compromised. You agree that you will provide accurate information to us at all times and to promptly notify us of any change in your information. You understand that the receipt of benefits as a Program Member may be subject to tax liability, and agree that any tax liability, including disclosure, with respect to your membership in the Program is solely your responsibility.

IF YOU DO NOT AGREE TO THESE REWARDS TERMS, DO NOT ACCESS OR PARTICIPATE IN THE PROGRAM.

• Eligibility

Joining the Program is free and available to any individual 18 years or older, resides in a jurisdiction which legally permits the participation in the Program, provides valid and accurate personal information when enrolling in the Program, is not already a member of the Program, and has not previously been terminated from the Program.  The Program is for personal use only and not available to corporations or other entities.

• Enrolling in the Program

Eligible individuals may enroll in the Program and become members of the Program online at cityexperiences.com, via the City Experiences mobile application, by telephone by calling Guest Services, or at a ticket kiosk by registering for a Rewards Account. An individual’s first name, last name, and a valid email address are required to enroll.  A confirmation email will be sent to this email address to confirm registration for the Program.  You may be asked for other information like your phone number or marketing preferences which is optional and not required to enroll in the Program. If you already have a user account but are not in the Program, then you can follow the prompts to create a Rewards Account and join the Program once logged into your user account. You may only have one Rewards Account registered to you and any additional Rewards Accounts in your name or otherwise controlled by you may be deactivated by us in our sole discretion. We may deny membership in the Program to any applicant in our sole discretion and without written notice.

Membership in the Program is free.

A Member’s Rewards Account and any accumulated Points are personal to that Member and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose.

We reserve the right to suspend and/or terminate any Rewards Account and/or a Member’s participation in the Program without any notice if we determine in our sole discretion that a Member has violated these Rewards Terms, a Member has more than one Rewards Account, or that the use of a Member’s Rewards Account is unauthorized, deceptive, fraudulent, unlawful, or intentionally subverts the purposes of these Rewards Terms. We may, in our sole discretion, suspend, cancel or combine Rewards Accounts that appear to be duplicative.

• Accumulating Points

The Program allows Members to collect City Experience points (“Points”) when making certain purchases through the website or the mobile application.

While many of our experiences, bookings, tours, activities, and/or excursions (collectively, “Events”) will qualify to earn Points, the entities that manage these Events may be independently owned and operated and certain brands or Events may not participate in the Program.

Current participating brands:

City Cruises US

City cruises uk, city cruises canada, niagara city cruises.

• *Select Partner Products

Current non-participating brands:

Devour Tours

• New York City Ferry
• HMS Ferries
• Puerto Rico Ferry
• Venture Ashore

Statue City Cruises

Alcatraz city cruises.

If a brand is not listed as a current participating brand, then it does not participate in the Program, even if not listed under non-participating brands. If a participating brand exits the Program for any reason, Points will not be earned on any purchases made with the participating brand for Events after the date the participating brand leaves the Program, even if the purchase was made prior to the brand leaving the Program. Only brands and/or legal entities which are owned and/or operated by Company and select partner products are eligible to participate in the Program.  Some third party partners do not participate in the Program.  Brands and/or legal entities that are owned and/or operated by the Company and Partner products will be designed by identifying icons in the event description.

Points will not be awarded on the purchase of experiences from non-participating brands, gift cards (including activations and reloads), taxes, tips, service fees, landing or port fees, administrative fees, private charter or group sales, Ticket Assurance, past purchases, packages or bundled services, third party partner bookings, onboard purchases, or alcoholic beverages.  Points will not be awarded on the purchase of any tickets in excess of nineteen (19) tickets for an Event occurring on the same date and time, even if purchased over multiple transactions.  A purchase of an Event from a participating brand that is not subject to one of these aforementioned exclusions is considered a Qualifying Purchase for the purposes of the Program.

Points are awarded at the rate of one (1) Point per $1 for each pre-tax dollar spent on Qualifying Purchases. If the purchase is in a currency other than USD, Points are awarded at the rate of one (1) Point per one (1) unit of the purchasing currency (ex. $, ￡, €, CAD, etc.).  For example, in the European Union, Members will earn 50 Points for 50 Euros spent on Qualifying Purchases. The applicable currency for a Qualifying Purchase or any other Purchase is determined by the Company in its sole discretion. Members may accumulate Points for any Qualifying Purchase made on or after the date of enrollment in the Program. To receive Points for a Qualifying Purchase, you must present the email used when registering for a Rewards Account at the point of sale.  If making a purchase on the website or mobile application, you will not be awarded Points if you are not logged into your Rewards Account.  If multiple tickets for a Qualifying Purchase are purchased, only the Member making the reservation will earn Points for the Qualifying Purchase, even if any of the tickets will be used by an individual who is also a Member of the Program. When purchasing multiple tickets, the Member agrees to make reservations in good faith for use by the Member and his or her guests only, and not for any other purposes, including without limitation, reselling, impermissibly assigning, or posting on third party websites.  Points will not be awarded to tickets purchased by travel agents on behalf of their clients.

In order to accumulate points, Qualifying Purchases must be paid in cash or with a valid credit card or debit card.  Purchases made with any other currency, such as redeeming Points or paying with a gift card, will only accrue Points for the amounts, if any, paid for in cash or credit or debit card. Points will not be earned for the amount redeemed by Points, paid for by a gift card, or any portion where a different type of currency than those mentioned are used.  Points will be calculated as the Qualifying Purchase price less taxes, discounts, and any other exclusions mentioned herein and will be rounded up or down to the nearest whole dollar.

When a Qualifying Purchase is made, any Points that may be earned are considered pending and therefore not available to redeem.  Points will be awarded and become available to redeem within 24 hours of the date of the Event purchased through the Qualifying Purchase. When Points are available to redeem, they are considered Active. Members can view and track Points by logging into their account. An Event purchased through a Qualifying Experience must be completed to earn Points.  If a Qualifying Purchase includes multiple Events for different dates, the respective number of Points become Active when the corresponding Event concludes. A single Qualifying Purchase may result in Points becoming Active at different dates and/or times if multiple Events are purchased.  Cancellations and no-shows will not earn Points and any Points that may have been earned will be forfeit at the time of cancellation or no-show. In the event a qualifying purchase experience is cancelled by City Experiences, guests may keep any points that would have been earned if the experience was not cancelled by City Experiences.

The accumulation of Points does not entitle members to any vested rights.  Points are not divisible or transferrable, have no cash value, are promotional in nature, do not give rise to any property or any other rights whatsoever, and cannot be assigned, transferred, exchanged, sold, traded, bartered, purchased, or gifted. All Events are subject to the applicable Terms of Service.

• Redeeming Points

Points may only be redeemed once they become Active and can be redeemed in-person, over the phone with our customer experience team, through the website or the mobile application by providing the email address used when registering for a Rewards Account or logging into the Member’s Rewards Account.  Points may only be redeemed for the purchase of an Event through a participating brand.  Points may not be redeemed for the purchase, or any portion thereof, of non-participating brands, gift cards (including activations and reloads), taxes, tips, service fees, landing or port fees, administrative fees, private charter or group sales, Ticket Assurance, past purchases, on-board purchases, or alcoholic beverages.  A Redemption Transaction occurs when Active Points are redeemed on a purchase from a participating brand that is not subject to one of these exclusions.  A single purchase may be considered both a Redemption Transaction and a Qualifying Purchase if Points are redeemed and earned in the same transaction.    The member is responsible for any payment balance in a Redemption Transaction, including any taxes or fees.

Points may be redeemed to reduce the purchase price of a qualifying Event at the rate of $1 for every 10 Active Points.  For example, if a Member has 105 Active Points, he or she is eligible to redeem up to 100 Active Points for up to a $10 discount on a qualifying Event with a remaining balance of 5 Active Points.  If a Member has 50 pending points and 20 Active Points, then the Member can redeem the 20 Active Points for a $2 discount on a qualifying Event.   The 50 pending Points cannot be redeemed until they become Active.  If a Member is redeeming Points on Redemption Transaction for a purchase in a currency that is not USD (U.S. Dollars), then the Points will be redeemed at a rate of one (1) unit of currency of the purchase (ex. $, ￡, €, CAD, etc.) for every 10 Active Points.  The applicable currency for a Redemption Transaction or Purchase is determined by the Company in its sole discretion.  A Member’s Points balance will be reduced by the number of Points redeemed.  Any Points that may be awarded on a Qualifying Purchase during a Redemption Transaction will become Active after the Event purchased through the Qualifying Purchase is completed.

When purchasing multiple tickets, the Member agrees to make reservations for Redemption Transactions in good faith for use by the Member and his or her invited guests only, and not for any other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites.

Redeeming points for an Event is subject to availability at the time of reservation. All Events purchased through a Redemption Transaction are subject to the applicable Terms of Service.

• Special Offers

We may offer special promotions from time to time in our sole discretion that allows Members to earn additional Points (“Bonus Points”) through special offers or other promotions.  Bonus Points may be temporary and may be redeemed by the <ember during a prescribed period, failing which such Bonus Points may expire.  Additional terms and conditions may be applicable in our sole discretion to any such special offers offering Bonus Points and communicated in conjunction with any such offers.

In addition to Points, Members may also receive additional benefits from time to time such as special promotions, option for advance ticket purchase for Events, and other benefits as we see fit in our sole discretion. Unless otherwise specifically stated, all Bonus Points are subject to the same terms and conditions as all other Points.

• Termination

Upon termination, the Member’s participation in the Program and all Points earned, pending or Active, will be forfeited.

A Member may terminate his or her membership in the Program any time by contacting us through the Contact Us portal on the website.

We may, to the largest extent permitted under applicable law, at any time in our sole discretion and without notice or any liability to any Member:

(i)            modify, suspend or terminate a Member’s membership in the Program;

(ii)           modify, suspend, or forfeit all or a portion of a Member’s Points; and/or

(iii)          modify, suspend, or forfeit a Member’s redemption of Points.

We may take these actions if we believe, in our sole discretion, that

(i)            a Member’s membership or participation in the Program is inconsistent with any applicable laws, terms, ordinances, or regulations;

(ii)           a Member acted in an inappropriate, fraudulent, abusive, offensive, or hostile manner;

(iii)          a Member breached or violated or is using the Program in a manner inconsistent with these Rewards Terms, the Terms or Use, or the applicable Terms of Service for the Event purchased or the intent of the Program;

(iv)         a Member has misused or abused the Program;

(v)           a Member’s Rewards Account activity or membership status involves or results from fraud, dishonesty, theft, or other illegal or improper means;

(vi)         a Member knowingly attempts to obtain or maintain more than one Rewards Account; or

(vii)        the Company’s provision of benefits under the Program violates any applicable laws, terms, ordinances, or regulations

These rights are in addition to any other remedy which may be available to us under applicable law and we have the right to take appropriate administrative and/or legal action we deem necessary in our sole discretion.

• Point Forfeiture Policy

Points will expire and be forfeit due to account inactivity of 12 or more consecutive calendar months.  Account activity is completed by earning Active Points or redeeming Active Points. This can be done either by:

• purchasing and subsequently earning Active Points on a Qualifying Purchase and/or
• redeeming Active Points on a Redemption Transaction and subsequently completing the Event purchased

Cancellation or no-shows of an Event does not constitute account activity, even if Points were redeemed in purchasing the event, for the purposes of this section. If a Member does not maintain an active status for five (5) consecutive years, the Member’s Rewards Account may be deactivated. Once Points are forfeited, the Points cannot be reinstated.  A Member is eligible to earn new Points, unless the Member’s Rewards Account has been deactivated.

We may, in our sole discretion, include additional ways to satisfy account activity for the purpose of the Program.

• Cancellation
• If an Event purchased through a Qualifying Purchase is cancelled by any party, no Points are earned on the transaction and it does not qualify as account activity.
• If an Event purchased through a Redemption Transaction is cancelled by any party, then the number of Points redeemed on the Redemption Transaction are forfeit and the transaction does not qualify as account activity.
• Program Communications

By joining or otherwise participating in the Program, the Member agrees to receive communications about the Program, as well as advertising and marketing material from Company. Members may unsubscribe from Company’s emails at any time via the unsubscribe link in those emails; provided, however, if the Member unsubscribe from Company’s emails, the Member may no longer receive email updates about Program benefits. Members must keep their email and contact information current.  Neither Company nor the Program shall have any responsibility for misdirected or lost mail or any consequences thereof.

• Change in Terms

Except as otherwise expressly prohibited or limited by applicable laws, we reserve the right to change, modify, limit, update, discontinue, or delete any term, condition, or policy of all or any portion of the Program, all or any portion of the Rewards Terms, and/or all or any portion of any policy, guideline, disclosure, or FAQ pertaining to the Program at any time and in our sole discretion with or without notice. Unless otherwise specified, any changes or modifications will be effective immediately upon posting the changes or modifications on this page, so please check back from time to time.  If a Member continues to participate in the Program by earning Points, redeeming Points, logging into his or her Rewards Account or otherwise participates in the Program in any way after a change to these Reward Terms are posted, the Member will be deemed to have read, understood and unconditionally consented and agreed to such changes. If a Member does not agree to the Rewards Terms, he or she must stop participating in the Program.

The information provided to us when registering for a Rewards Account or otherwise participating in the Program is processed in accordance with our Privacy Policy.  Communication of relevant information is important to administering the Program and providing Members with the opportunity to maximize Program benefits. We respect the privacy of Members’ personal information. Please review our Privacy Policy for how we collect, use, disclose and manage personal information.

• California & Colorado Resident Disclosures

If you are a California resident, please see the Notice of Financial Incentive in our Privacy Policy regarding the Program.

If you are a Colorado resident, please note the following with respect to the Program:

• All categories of personal information collected through the Program, including your name, email address, device data, and online activity data may be processed for targeted advertising.
• Additional information about the categories of personal information collected and the categories of third parties that may receive personal information collected through the Program can be found in the Personal information Categories We Collect and How We Use It section of the Privacy Policy.
• Additional information about targeted advertising can be found in the Cookies Policy and Ad Choices of the Privacy Policy.
• If you exercise your right to delete the personal information we collect through the Program, we will not be able to provide Program benefits because we will not have the information necessary to keep track of the points to which you are entitled, be able to verify your identity in order to ensure we provide benefits to the correct individual, or otherwise administer the Program. Therefore, if you exercise your right to deletion of personal information, the request will result in a cancellation of your membership in the Program and all Points earned will be forfeited.
• Dispute Resolution

We are available to address any concerns you may have regarding the Program. Most concerns may be quickly resolved by informal means. We will work in good faith to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.

You agree that any claims that cannot be resolved informally and that relate in any way to or arise out of the Program, shall be resolved by binding arbitration. Binding arbitration will be administered on a confidential basis by the American Arbitration Association (the “AAA”) in accordance with the provisions of its Consumer Arbitration Rules, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of the program and/or these Rewards Terms, including, but not limited to, any claim that all or any part of these Rewards Terms is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The interpretation and enforcement of this Agreement to Binding Arbitration shall be subject to the Federal Arbitration Act.

The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

To the extent that the arbitration provisions set forth in this section do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in Delaware and the parties expressly consent to exclusive jurisdiction of the courts thereof.

• Indemnification

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS COMPANY AND ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, FRANCHISEES, AGENTS, LICENSORS, BUSINESS ASSOCIATES, AND SUPPLIERS (“HORNBLOWER GROUP”) FROM AND AGAINST ANY ACTUAL OR THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS (INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE OR PARTICIPATION IN THE PROGRAM IN ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE APPLICABLE LAW OR THESE REWARDS TERMS. This provision does not require you to indemnify any of the Hornblower Group for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Program.

• Disclaimer of Warranties

THE PROGRAM AND ALL INFORMATION, CONTENT, MATERIALS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PROGRAM ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND. YOU AGREE THAT YOUR USE OF THE SITES AND PARTICIPATION IN ANY SERVICES RESERVED OR BOOKED THROUGH THE SITES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND EACH OF OUR ADVERTISERS, LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS, INVESTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS AND OTHER CONTRACTORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED IN CONNECTION WITH THE PROGRAM OR YOUR PARTICIPATION IN THE PROGRAM, INCLUDING THAT THE PROGRAM IS MERCHANTIABLE, RELIABLE, COMPLETE, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, FREE OF DEFECTS OR VIRUSES, NON-INFRINGING, ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, THAT THE USE OF THE PROGRAM BY ANY MEMBER IS IN COMPLIANCE WITH THE LAWS APPLICABLE TO THAT MEMBER, OR THAT THE INFORMATION TRANSMITTED IN CONNECTION WITH THE PROGRAM WILL BE SUCCESSFULLY, ACCURATELY, AND/OR SECURELY TRANSMITTED OR RECEIVED. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU BUT SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS.

• Limitations on Liability

SUBJECT TO APPICABLE LAW, WE, ALONG WITH OUR OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, SUBSIDIARIES, AND PARENT ENTITIES (“RELEASED PARTIES”) DO NOT ASSUME ANY RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, INCLUDING BUT NOT LIMITED TO (A) ERRORS, MISTAKES OR INACCURACIES OF CONTENT AND MATERIALS RELATED TO OR ARISING OUT OF THE PROGRAM, (B) ACCESS TO AND USE OF THE PROGRAM OR PARTICIPATION IN ANY EVENT YOU PURCHASE THROUGH THE PROGRAM, (C) ANY ACT OR OMISSION OF ANY INDEPENDENT CONTRACTOR INCLUDING BUT NOT LIMITED TO ANY WRONGFUL, NEGLIGENT, WILLFUL, OR UNAUTHORIZED ACTS, DEFECT, OMISSIONS OR DEFAULT ON THE PART OF ANY INDEPENDENT CONTRACTORS OR THEIR EMPLOYEES OR AGENTS IN PERFORMING ANY SERVICES RELATED TO THE PROGRAM OR EVENTS, (D) ANY DEFECT IN OR FAILURE OF ANY VEHICLE, EQUIPMENT, INSTRUMENT OWNED OR OPERATED BY ANY INDEPENDENT CONTRACTOR, (E) ANY WRONGFUL, WILLFUL, OR NEGLIGENT ACT OR OMISSIONS ON ANY PART OF ANY OTHER PARTY NOT UNDER OUR DIRECT SUPERVISION, CONTROL OR OWNERSHIP, AND/OR (F) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED ON OUR SERVERS. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. YOUR SOLE REMEDY IS TO CEASE USE OF THE PROGAM. MEMBERS ARE ENTIRELY RESPONSIBLE FOR KEEPING THEIR REWARDS ACCOUNT SECURE.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES CONDITIONS OR ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Our failure to exercise or enforce any right or provision of these Rewards Terms shall not operate as a waiver of the applicable right or provision.

• Severability

These Rewards Terms operate to the fullest extent permissible by law. If any provision or part of a provision of these Rewards Terms is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Rewards Terms and shall not affect the validity and enforceability of any remaining provisions.

The headings for each of these Rewards Terms are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these Rewards Terms.

• Inconsistences or Errors

Despite our best efforts to ensure accuracy, errors occasionally occur. We reserve the right to correct such errors at any time. Any such corrections may result in a change or modification of a Member’s Points or Rewards Account.

In the event of a discrepancy between the English language version and any translations of the Rewards Terms, the English version shall prevail, govern, and control.

• Entire Agreement

These Rewards Terms, the Terms of Use, the applicable Terms of Service, and the Privacy Policy referenced herein constitute the entire understanding between you and us with respect to the Program

For information about the Program and/or your membership in the Program, please We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.

For good and valuable consideration, including the opportunity to participate in City Experiences (hereinafter defined) advertising and tourism related initiatives, the receipt and sufficiency of which are hereby acknowledged, I, on behalf of myself and my successors, heirs and assigns, hereby agree as follows:

• License. By responding with #YesCE, you: (i) grant to Hornblower Group, its affiliates, parent entities, subsidiaries, sub-licensees and assigns (collectively, “City Experiences”), in perpetuity, a non-exclusive, sub-licensable, assignable, fully transferable license to use, publish, display, reproduce, distribute, broadcast, communicate, modify, translate, edit or otherwise use your photo(s), video(s), accompanying comment(s), your username, and your image, likeness, voice, or other personal information as may be contained therein (collectively the “Content”), in whole or in part, for advertising or promotional purposes, including, without limitation, the use of the Content on websites, including in social media such as Facebook, Twitter, Instagram, Snapchat, Google+, YouTube, on consumer facing websites, in online videos, email marketing and other digital channels (collectively the “Purpose”); and (ii) waive all moral rights in and to your Content in favor of City Experiences (and anyone authorized by City Experiences to use the Content).
•   Representations and Warranties. By responding with #YesCE, you warrant, represent, and agree that:
• You have reached the age of majority in your jurisdiction of residence;
• Your Content (and each individual component thereof) is wholly original to you (i.e., you are the original photographer/videographer), that you are its sole owner, and that you have obtained all necessary ancillary rights, permissions and licenses in and to the Content (and all individual components thereof) to agree to these Terms and Conditions;
• You have previously publicly published your content on your Instagram, Facebook, Twitter account, or other such social media account and that your Content was not scripted, professionally produced, contracted, directed or paid for;
• Your Content (and each individual component thereof) does not violate any law, statute, ordinance or regulation;
• Your Content (and each individual component thereof) does not contain any reference to or likeness of any identifiable third parties, unless consent has been obtained from all such individuals and their parent/legal guardian if they are under the age of majority in their jurisdiction of residence;
• Your Content (and each individual component thereof) will not give rise to any claims whatsoever, including, without limitation, claims of infringement, invasion of privacy or publicity, or infringe on any rights and/or interests of any third party;
• You shall have no right of approval, no claim to additional compensation or benefit, and no claim (including, without limitation, claims based upon invasion of privacy, defamation, or right of publicity) arising out of your Content under these Terms and Conditions;
• Your Content (and each individual component thereof) is not defamatory, trade libelous, pornographic or obscene, and further that it will not contain, depict, include, discuss or involve, without limitation, any of the following: dangerous or unsafe behavior or depictions; nudity (partial or otherwise); alcohol/drug consumption or smoking; explicit or graphic sexual activity, or sexual innuendo; crude, vulgar or offensive language and/or symbols; derogatory characterizations of any ethnic, racial, sexual, religious or other groups; content that endorses, condones and/or discusses any illegal, inappropriate or risky behavior or conduct; personal information of individuals who have not provided their consent; telephone numbers and/or addresses (physical or electronic); commercial messages, comparisons or solicitations for products or services; any identifiable third party products, trademarks, brands and/or logos; and/or any other content that is or could be considered inappropriate, disparaging, unsuitable or offensive, all as determined by City Experiences in its sole and absolute discretion.
• Indemnity . You hereby agree to release, indemnify and hold harmless City Experiences, its advertising, and promotion agencies, and each of their respective agents, employees, directors, successors, and assigns from and against any and all claims related, directly or indirectly, to your Content – including, without limitation, claims based on publicity rights, defamation, invasion of privacy, copyright infringement, trade-mark infringement or any other intellectual property related or other cause of action.
• Privacy . You understand that the personal information in your Content is being collected under the Privacy Act of 1974 (United States of America) for the Purpose set out above in accordance with the City Experiences Privacy Policy. You understand that you may direct any questions regarding the collection of your personal information under these Terms and Conditions to City Experiences using the information set out in our Privacy Policy.
• Storage, Access, Disclosure. Unless and until you notify City Experiences otherwise in writing, you consent, effective as of the date you agree to these Terms and Conditions, for the Purpose, to:

Last Updated: July 11, 2023

These Service Terms and Conditions (hereinafter, “Terms and Conditions”) govern any Services purchased, booked, reserved, used, or participated in (“Purchase”) from the City Experiences website, over the phone through our customer service, at a ticket kiosk, through an authorized source, directly through the relevant company’s website or mobile applications, or through any of City Experiences’ affiliate websites and/or mobile applications (collectively, the “Ticket Platform”).  By making a Purchase of any Service, you agree to the following Terms and Conditions, the Terms of Use, and the Privacy Policy.

These Terms and Conditions are offered on behalf of the whole Hornblower Group Family of Companies so when we mention the “Company”, “we”, “us” or “our” in these Terms and Conditions, we are referring to the relevant company in the Hornblower Group Family of Companies from which Services are Purchased. The Terms of Use and Privacy Policy are incorporated into all Terms and Conditions by reference and will be incorporated anytime these Terms and Conditions are referenced. For all Purchases, the person making the Purchase shall be deemed to have accepted the applicable Terms and Conditions, Terms of Use, and Privacy Policy on behalf of any and all guest(s) Services were Purchased for.

THESE TERMS AND CONDITIONS CONTAIN PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN US AND YOU AND DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT OUR LIABILITY TO YOU. PLEASE READ CAREFULLY.

Specific terms and conditions apply for Services being offered under the different companies and brands within the Hornblower Group Family of Companies (“Service Specific Terms”) and form part of these Terms and Conditions.

Click on the dropdown link for the applicable company for the Service to read the terms and conditions specific to that Service. If you Purchase or participate in any Service, you will be bound by these Terms and Conditions.

• Terms of Purchase  
• You may not purchase or reserve a number of tickets for an event or activity that exceeds the stated limit for that event or activity or make more than ten (10) Purchases through the Service in any 72-hour period, whether on your own or behalf of a group. 
• You affirm you are making the applicable reservation or purchase on your personal behalf, or on behalf of your personal friends and/or family. You may not use the Service for any commercial purposes, such as purchasing tickets in bulk or for resale.
• Purchases are not confirmed until you receive an email or written confirmation of the Purchase of the Service. Prices confirmed at the time of Purchase are honored for the date reserved in the Purchase.
• The prices listed on or by the Ticket Source are per person, unless otherwise specified. These prices are subject to change without prior notice, until the Purchase is confirmed.
• The listed prices do not include tips or gratuities, personal insurance, items of a personal nature, or any food or beverages not listed as included in the Service. 
• Full payment by a payment card, or other authorized payment method if allowed by the respective Ticket Source, is necessary to Purchase a Service.  We do not charge a service fee for processing credit cards.
• You affirm the payment information you provide, and the associated name, address, phone number, and payment card number can be used to personally identify and/or contact you and the e-mail address you provide to us in connection with making a Purchase is unique and personal to you.
• You will not be permitted to board a vessel, or other applicable mode of transportation associated with a reservation you make through the Service, unless at the time of boarding you provide identification that matches the name of the individual who made the applicable reservation and present the payment card used in connection with the applicable reservation upon request.

2. Changes & Cancellations  

• Any requested change is subject to availability, and we cannot guarantee that we will be able to make a requested change. Any changes to the Purchase must be requested directly through Alcatraz City Cruises and not the third-party provider the Purchase was made from, if applicable. You may contact us at [email protected] or 415.981.7625 to request changes to a Purchase.
• To request a cancellation, contact [email protected] or 415.981.7625 or go to https://www.cityexperiences.com/san-francisco/city-cruises/alcatraz/account/ for cancellations that are seventy-two (72) hours or more from the date of the Service Purchased and Ticket Assurance has not been purchased.
• Cancellations 72 hours or more: If you cancel a Purchase seventy-two (72) hours or more in advance of the date of the Service Purchased, your payment for that reservation will be refunded in full.  
• Cancellations less than 72 hours: If you cancel a Purchase less than seventy-two (72) hours in advance of the date of Service Purchased, you will not receive a refund for that reservation unless we can resell your ticket(s). We shall have the right, but not the obligation, to resell your ticket(s).  
• Cancellations with Ticket Assurance: If you have purchased Ticket Assurance and you cancel your Purchase twenty-four (24) hours or more in advance of the date of the Service Purchased, your payment for that Purchase will be refunded in full, minus the cost of the Ticket Assurance.  
• Cancellations less than 24 hours: If you cancel a Purchase less than twenty-four (24) hours in advance of the date of the Service Purchased, you will not receive a refund for that reservation, unless we are able to resell your ticket(s). We shall have the right, but not the obligation, to resell your ticket(s).  
• Applicable refunds will be processed within fourteen (14) days of the date we receive your cancellation request.  We will also provide a refund in the event of security, safety, or similar closures that prevent us from honoring your Purchase. In the event we are unable to provide a Purchased Service for any reason, our only obligation is to refund the actual cost that you paid for the applicable Purchased Service we were unable to provide.
• Refunds will not be provided due to construction projects on Alcatraz Island or the resulting closure of interior spaces, such as Alcatraz Island Cellhouse.  Refunds will not be provided because of COVID-19 related health mandates from the City and County of San Francisco, or the State of California, impacting the availability of parties of the Alcatraz Island tour, as described at the time of the Purchase. 

3. Attire & Face Coverings  

In addition to following face covering requirements, all guests must wear proper attire, including shoes and shirt, at all times.  We reserve the right to refuse service to or remove any person, in our sole discretion and without liability, wearing attire that we consider inappropriate or attire that could detract from the experience of other guests.   

4. Registration as a Seller of Travel  

Alcatraz City Cruises, LLC is registered under California law as a seller of travel, and its registration number is 2094770-50.  This registration does not constitute approval by the State of California of our services or actions. California law requires companies to have either a trust account or a bond as a means of consumer protection, and Alcatraz City Cruises, LLC has a bond issued by RLI Insurance Company in the amount of $20,000.  Alcatraz City Cruises, LLC is a participant in the Travel Consumer Restitution Fund.  

5. Right to Manage  

We reserve the right, but do not undertake the obligation to:  

• Monitor or review the Purchases and Services for violations of the Terms and Conditions and compliance with our terms and policies
• Report to law enforcement authorities and/or take legal action against anyone who violates the Terms and Conditions
• Refuse or restrict access to or the availability of any Services if you violate the Terms and Conditions, the law, or any of our terms or policies
• Manage the Services in a manner designated to protect our and third parties’ rights and property or to facilitate the proper functions of the Services
• Screen guest(s) who Purchase or participate in Services or attempt to verify the statements of said guest(s)

Without limiting any other provision of the Terms and Conditions, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of any Service to any person for any reason or for no reason at all, including without limitation for breach of representation, warranty, or covenant contained in the Terms and Conditions, or any of application law or regulation.   

6. Changes to Terms  

We may update or revise these Terms and Conditions or any other policies related to the Services or Purchases at any time and in our sole discretion by updating this page with any revisions. You should visit this page periodically to review the Terms and Conditions because they are binding on you to the fullest extent permissible by applicable law.  Any modifications to these Terms and Conditions will only be valid if in writing and updated to this page. If anyone offers or attempts to modify the terms of these Terms and Conditions, he or she is not acting as an agent for us or speaking on our behalf. You may not rely on, and should not act in reliance on, any statement or communication from anyone purporting to act on our behalf and only rely on the Terms and Conditions as set forth here.  

7. Assumption of Risk  

You and all passengers assume all risk of danger and injury when participating in the Services. No suit shall be maintainable for loss of life or bodily injury to you or any passenger unless written notice of claim be delivered to us within six months from the date of incident. No suit shall be maintainable for all other claims unless written notice of claim be delivered to us within the earlier of thirty days from the conclusion of the applicable Service date or incident date.  

8. Privacy  

Any personal information that you disclose to us is subject to our privacy policy which governs the collection and use of information that is supplied. You understand that through the use of the Services and any Purchases, you consent to the collection and use (as set forth in our Privacy Policy ) of this information. As part of providing you with the Services, we may need to provide you with certain communications, such as service announcements, administrative messages and customer feedback notifications. These communications are considered part of the Services we provide and you may not be able to opt-out of receiving.  

9. Governing Law  

These Terms and Conditions and its interpretation shall, to the maximum extent allowed, be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the state of California in the United States.  

10. Indemnification  

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS HORNBLOWER GROUP, INC. AND ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, FRANCHISEES, AGENTS, LICENSORS, BUSINESS ASSOCIATES, AND SUPPLIERS (COLLECTIVELY, “HORNBLOWER GROUP FAMILY OF COMPANIES”) FROM AND AGAINST ANY ACTUAL OR THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS (INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE OF ANY SERVICES IN ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE APPLICABLE LAW OR THESE TERMS AND CONDITIONS. This provision does not require you to indemnify any of the Hornblower Group Family of Companies for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services.  

11. Disclaimer of Liabilities  

WE DO NOT ASSUME ANY RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY PERSONAL INJURY OR PROPERTY DAMAGE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.  

IN ADDITION TO THE LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY GRANTED UNDER THE TERMS AND CONDITIONS, WE ALSO RETAIN ANY AND ALL LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY ACCORDED TO SHIP OWNERS AND TOUR OPERATORS BY STATUTE OR RULE OF LAW INCLUDING, WITHOUT LIMITATION, THOSE PROVIDED FOR IN 46 UNITED STATES CODE APP. SECTIONS 30501 30511. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING 46 UNITED STATES CODE APP. SECTIONS 30501-30511, YOU, ON BEHALF OF YOURSELF AND ANY AND ALL OF YOUR HEIRS, SUCCESSORS AND ASSIGNS, COVENANT NOT TO SUE OR TO INSTITUTE OR CAUSE TO BE INSTITUTED ANY KINDS OF CLAIM OR ACTION IN ANY FOREIGN, FEDERAL, STATE OR LOCAL AGENCY OR COURT AGAINST US ARISING OUT OF, IN THE COURSE OF, FROM OR ATTRIBUTABLE TO THE SERVICE OR THESE TERMS AND CONDITIONS.  

YOUR SOLE REMEDY IS TO CEASE USE OF THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS AND CONDITIONS, IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT, BREACH OF DUTY OR OTHERWISE, EXCEED THE AMOUNT OF ANY PAYMENTS MADE BY YOU TO US.  

12. Legal Disputes and Agreement to Arbitrate  

Please read the following clauses carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.  

• Initial Dispute Resolution. We are available to address any concerns you may have regarding your use of the Services.  Most concerns may be quickly resolved by informal means. We will work in good faith to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.
• Agreement to Binding Arbitration. If the parties do not reach an agreed upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to the initial dispute resolution means above, then either party may initiate binding arbitration. All claims arising out of or relating to these Terms and Conditions (including formation, performance and breach), the parties’ relationship with each other and/or your use of the Services shall be finally settled by binding arbitration administered on a confidential basis by the American Arbitration Association (the “AAA”) in accordance with the provisions of its Consumer Arbitration Rules, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms and Conditions, including, but not limited to, any claim that all or any part of these Terms and Conditions is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The interpretation and enforcement of this Agreement to Binding Arbitration shall be subject to the Federal Arbitration Act.
• Class Action and Class Arbitration Waiver . The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above in the Agreement to Binding Arbitration section shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
• 30 Day Right to Opt Out. You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth in the sections above by sending written notice of your decision to opt-out to the following address: Alcatraz City Cruises, Pier 33 South, Suite 200, San Francisco, CA 94111, Attn: Group Services Department, or by fax to 415.394.9904. The notice must be sent within thirty (30) days of commencing use of the Service, otherwise you shall be bound to arbitrate disputes in accordance with the terms of those Sections. If you opt-out of these arbitration provisions, we also will not be bound by them
• Exclusive Venue for Litigation . To the extent that the arbitration provisions set forth in the Agreement to Binding Arbitration section above do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in San Francisco, California except for small claims court actions which may be brought in the court where you reside. The parties expressly consent to exclusive jurisdiction of the courts thereof.
• The license granted herein is revocable upon refunding to passengers the Ticket price.

13. Non-Waiver  

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of the applicable right or provision.  

14. Severability  

These Terms and Conditions operate to the fullest extent permissible by law. If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.  

15. Assignment  

We may assign our rights under these Terms and Conditions without your approval.  

• We reserve the right to cancel the Service and/or change scheduled departure and/or return times without prior notice. We shall not be required to make a refund or offer any credit for changes in scheduled departure and/or return times. Only cancelled Services are subject to the cancellation policy below.        
• When purchasing tickets through our website or mobile application, you can protect your booking with Ticket Assurance.
• Purchases made without Ticket Assurance are a non-refundable final sale, but may be re-scheduled up to 48 hours prior to the original booking’s departure time.  
• Purchases made with Ticket Assurance may re-schedule up to 2 hours prior to original departure time.  
• Only Purchases made with Ticket Assurance may be cancelled for a full refund, minus the cost of non-refundable Ticket Assurance.  Cancellations for Purchases made with Ticket Assurance may be cancelled up to 2 hours prior to the original departure time.    
• If you need to reschedule, visit our website at www.cityexperiences.com and select “Manage My Booking” or contact customer support. If you need to cancel, please contact customer support.
• Any requested change is subject to availability, and we cannot guarantee that we will be able to make a requested change.

3. Admission & Entry  

• All guests much check-in with a confirmation number and/or ticket prior to boarding.
• All guests and personal items are subject to following posted health & safety protocols.
• To participate in the Service, each guest must meet any boarding or participation criteria as posted on our website, and/or at our ticket booth, or at any location, if applicable to the Service.
• Any guest who does not meet the boarding or participation criteria may be denied participation in the Service and we shall not be obligated to make any refund or other compensation to you whatsoever.
• For Services, where applicable, guests may be required to sign or electronically acknowledge, on behalf of yourself and any accompanying minor, acceptance of our Release and Waiver of Liability form which will be provided to you in advance of your scheduled departure time.
• We reserve the right to refuse service or remove guests from a vessel, event or premises at any time if determined, in our sole discretion, to be necessary (1) for appropriate safety reasons, (2) if a guest causes discomfort, inconvenience, or annoyance to other guests, crew members or agents, or (3) if a guest’s behavior is deemed to threaten the safety, good order or discipline.
• For the safety of crew and guests, all persons, purses, handbags, and backpacks are subject to search before boarding a vessel. We reserve the right to not allow any bag, parcel, or other item and to deal with any unattended object, bag, backpack, or luggage in such way as management considers appropriate.
• We shall not be liable whatsoever for any personal items that are lost or stolen while you are on our premises or participating in our Services.
• Restricted and dangerous articles are strictly prohibited.
• Outside food & beverage is not permitted.
• The use of illegal or controlled substances, including smoking marijuana, and/or the smoking of tobacco, e-cigarettes or other products that produce a vapor or smoke is strictly prohibited.
• The purchase of a ticket and/or entering the premises is considered consent to have your image or likeness appear in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, any of our locations, for any purpose.
• All tours are subject to change without prior notice.
• Actual vessel use for the tour is not guaranteed and an alternative vessel may be used without prior notice.
• It is each guest’s responsibility to arrive on-time and be in the designated staging area no later than 30 minutes prior to the scheduled departure time. We shall not be responsible for refund or any other compensation if the guest misses their scheduled departure time or they’re denied access by failing to comply with the terms & conditions.
• In the event we are unable to provide a purchased service for any reason, our only obligation for direct purchases, is to refund the purchase price that you paid for the applicable service.

4. Attire  

All guests must wear proper attire, including shoes and shirt, at all times.  We reserve the right to refuse service to or remove any person, in our sole discretion and without liability, wearing attire that we consider inappropriate or attire that could detract from the experience of other guests.   

These Terms and Conditions and its interpretation shall, to the maximum extent allowed, be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the province of Ontario in Canada.  

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact.  

In keeping with applicable guidelines, the Company has put in place comprehensive preventative measures aimed at preventing the introduction to and the spread of COVID-19 during your use of the Service; however, despite our mitigating efforts, we cannot guarantee that you or members of your party will not be exposed to COVID-19 during your use of the Service.  

Therefore, without limiting the foregoing limitation of liability, the following terms and conditions are effective for the Service:  

• GUEST ASSUMPTION OF RISK – You acknowledge the contagious nature of COVID-19 and that, despite our effort to mitigate such dangers, you may be exposed to or infected by COVID-19 during your participation in the Service, and that such exposure or infection may result in personal injury, illness, permanent disability, or death. You understand that the risk of becoming exposed to or infected by COVID-19 may result from the actions, omissions, or negligence of yourself and others. You assume all the foregoing risks and are solely responsible for any resulting injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, related to COVID-19, that you may experience or incur in connection with the Service (“Claims”).
• GUEST WAIVER OF COMPANY LIABILITY – You release, covenant not to sue, discharge, and hold harmless us, our employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto. This release includes any Claims based on our actions, omissions, or negligence, or of our employees, agents, representatives, vendors, and independent contractors whether a COVID-19 infection occurs before, during, or after participation in the Service.
• Exclusive Venue for Litigation . To the extent that the arbitration provisions set forth in the Agreement to Binding Arbitration section above do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in the province of Ontario in Canada. The parties expressly consent to exclusive jurisdiction of the courts thereof.
• Sightseeing covers London’s daily scheduled service between Westminster, Bankside, Waterloo, Tower and Greenwich piers; Poole vessels operating from Poole & Swanage Piers; and York’s service operating from Kings Staith and Lendal Landing Piers.
• Experiences include London’s Thames Circular Cruise, York’s Self Drive hire, and all cruises featuring any provided food, drink or entertainment.
• Thamesjet covers London’s high speed rigid inflatable boat service.

2. Terms of Purchase  

• All prices on our website are quoted in Pounds Sterling.
• Once purchased, tickets are non-refundable.
• You must have a paper or e-ticket, which is valid, fully paid, and available for inspection, for the journey being made.  Tickets must be handed in prior to embarkation or be visible and capable of being scanned on an electronic device.
• You must have your ticket ready for inspection at any time during your journey and you must hand it over for examination if asked to by a member of our crew, Police Officer or any other authorized person.
• All tickets remain our property and you must return it to us once you have finished using it if we so request.
• Tickets can only be used by the person for whom they were bought or to whom they were issued. Tickets may be barcoded and scanned prior to boarding. Any tickets that are copied, resold or passed on for further use will be invalid.
• Where tickets are available for travel on the services of more than one operator, the conditions of the respective operator whose service is being used for each part of the journey will apply to that part of the journey. Third party operator conditions are available on request.
• If you wish to travel outside the availability of your ticket, or before or after the times that it is valid, you may be asked to pay an additional fare. We reserve the right to deny boarding or to require you to disembark if the additional fare is not paid.
• If you buy a ticket with a credit or debit card to which you do not have legal right, the ticket will be invalid from the date of issue and you will be liable to pay the full fare for any journey(s) used using that ticket.
• Whilst we try to ensure that all information displayed on our websites, particularly times and prices, is accurate it is possible that errors may occur. If we discover an error in the price of a ticket you have purchased, we will try to inform you as soon as possible and give you the option of either reconfirming your purchase at the correct price or cancelling it. If we are unable to contact you for any reason, we reserve the right to treat the purchase as cancelled.
• If you present a mispriced ticket at embarkation, we reserve the right to withdraw the ticket, cancel it and refuse travel unless and until another ticket has been purchased at the correct price for the intended journey. Cancellation under any of these circumstances will entitle you to a full refund of any sums you have paid.
• Payment methods accepted at the pier and on-board our vessels are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express.
• Payment methods accepted online are Visa Credit / Debit, Visa Corporate Credit / Debit, Mastercard Credit / Debit, Mastercard Corporate Credit / Debit, American Express and Maestro.
• Sightseeing
• You may board one of our sightseeing vessels provided you have a ticket which is valid and available for your journey. Our sightseeing services are often heavily patronised so we cannot guarantee to provide you with a seat, or to accommodate you at all, on a particular vessel or sailing.  
• Children under the age of five may travel free of charge provided they are accompanied by the holder of a ticket and do not occupy a seat to the exclusion of a full-fare-paying customer. This facility is limited to a maximum of three children per ticket holder. Children aged 5 (five) to 15 (fifteen) years inclusive may travel at the child rate except on those services where it is advertised that no child fares are available.  
• Children under the age of 16 years must be accompanied by an adult (16 years +).  
• Experiences
• Tickets for ‘experience’ products are for specified sailings and notwithstanding that we cannot guarantee to run any particular service, a valid ticket ensures that there is space for manifested passengers. In exceptional circumstances, should we for unforeseen reasons not be able to operate a service we will contact you as early as possible.  
• Some ‘Experience’ cruises are restricted to adults only. Prices and Age Categories may vary from product to product. Please refer to our website for further details.  
• Thamesjet reserves the right to alter your booking time or date should the minimum passenger numbers not be reached thirty minutes before departure.  
• Passengers should arrive at the pier of embarkation no less than 30 minutes before scheduled departure. Failure to do so may mean that we are unable to allow you to board. You will not be eligible for rescheduling or a refund in the event of being late for a scheduled departure.  
• Combination Tickets
• Any tickets issued by us which include 3rd Party Attractions are subject to the Terms and Conditions of the relevant attraction provider. We have no liability in respect of the performance or the provision of the attraction which it sells as agent of the attraction provider.  

3. Replacement Tickets & Refunds  

• If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid. In order to verify your purchase we will need your City Cruises booking reference which is contained in your confirmation e-mail and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket(s) purchased.
• We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason. We may, however, at our discretion, consider a refund on any ticket which is unused or only partially used as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.
• Refunds will not be granted other than in the circumstances described above.
• No refunds are possible after the valid date of the ticket has passed. All requests for refund or replacement ticket(s) must be made in writing to The Reservations Manager, City Cruises ltd, Unit 6, 1 Mill Street, Scotts Sufference Wharf, London, SE1 2DF, England and be accompanied by the relevant tickets purchased, your City Cruises booking reference (contained in your confirmation e-mail and on the original ticket page) and any payment reference issued when your purchase was confirmed. Refunds cannot be authorised or transacted at any other location or by any other means.
• Any refunds agreed will be made entirely at our discretion and without prejudice.
• We reserve the right to withdraw any ticket at any time although we will not do this without good reason.
• London : If a product becomes unavailable after an on-board transaction, the sole remedy is either a replacement or a refund.

4. Rescheduling & Changes  

• London and Poole: Tickets can be rescheduled without charge up to and including the day of travel (Monday to Sunday, prior to 17:30)  
• York : Tickets can be rescheduled without charge up to 72 hours before the day of travel for bookings of up to 10 people (Monday to Sunday, prior to 17:30)  
• As well as the notice periods detailed above, bookings can only be rescheduled within 12 months of the original travel date booked.  
• Working days refer to the availability of office staff and not operational days which are extended and year round.  
• All ‘Experience’ products offered are based on purchasing tickets for specific dates and times. Bookings made for less than ten people can be amended as long as three clear working days’ notice is given.   
• Any bookings made for eleven to twenty people can be amended provided at least fourteen clear working days’ notice is given.  
• Bookings for twenty one to fifty five people can be amended provided at least twenty eight clear working days’ notice is given.  
• Bookings for over fifty six people can be amended provided at least 56 clear working days’ notice is given.  
• York: Excludes Party Nights Afloat.  Amendments are permitted with 90 days notice.  
• Bookings for one to four people can be amended as long as three working days’ notice is given and before the travelling date and is subject to the availability of an alternative time and date. A £25 administration fee may be levied for any such rescheduling.  
• Bookings for five to twelve passengers can be amended as long as fourteen days’ notice is given and before the travelling date and is subject to the availability of an alternative time and date. A £25 administration fee may be levied for any such rescheduling.  
• Changes cannot be accommodated within 72 hours of scheduled departure.  
• Special Events for London and Poole:
• Special event tickets such as New Years Eve will have different cancellation periods to that of standard Experiences. Such details will be made known at the time of booking and will appear on our website.  

5. Suspected Fare Evasion & Ticket Tampering  

• If we think that you have used or tried to use any ticket to defraud us we may cancel the ticket and not re-issue it. If this happens you will forfeit the right to any refund for the unused portion. If sufficient grounds exist for us to believe that you have attempted to defraud us, then we may instigate legal proceedings against you.
• Your ticket is invalid if we believe that it has been tampered with deliberately, or if it is damaged to such an extent that it cannot be read. In the case of suspected tampering, we will not replace it and you must surrender the ticket if asked so to do by a member of our staff.

6. Access  

• If you do need a carer or any other attendant you must have valid tickets for all concerned and all passengers must be able to board safely and promptly by themselves or with the aid of a carer.
• Vessels operating from Poole and Swanage Piers are not wheelchair accessible. Crew cannot, for reasons of health and safety, carry or lift passengers into our vessels.  
• If you are registered deaf you can be accompanied by a hearing dog for the deaf.  
• London and York :
• In order to avoid accidents and for the health, safety and comfort of our passengers no wheelchairs will be allowed to obstruct any access to safety and lifesaving equipment, gangways, stairs or passageways.  
• If you use a wheelchair, you must have enough helpers to enable you to make your journey safely including embarking and disembarking the vessel. Crew cannot, for reasons of health and safety, carry or lift passengers into our vessels. This does not apply to Thamesjet, please see terms specific to Thamesjet.  
• Sightseeing  
• Not all of our vessels have been designed or adapted for passengers in wheelchairs. If you intend to travel on a sightseeing vessel, you may be required to wait for one which is wheelchair accessible.  
• Even on vessels designed or adapted for wheelchair access it may not be possible for you to sit in a wheelchair at a table and, for reasons of safety, you may be asked to move from your wheelchair into a fixed seat, in which case the wheelchair will be stowed in a safe place. We have limited space to accommodate wheelchairs on board and we are therefore restricted in the number we can carry. We may not be able to stow and carry larger or heavier electronic wheelchairs. To avoid disappointment please contact us prior to travel.  
• Experiences  
• London: When planning to book any of our ‘Experience’ products please contact our Reservations Department first to check on suitability of access.  
• York: York vessels are unable to accommodate wheelchair access on any experience cruise.  
• Thamesjet  
• Thamesjet vessels are, for safety reasons, not designed or adapted for passengers in wheelchairs. Passengers must be independently mobile.  
• All passengers must be independently mobile enough to step into and out of our vessels. Even in calm weather there can be vessel movement during embarkation and disembarkation which can result in movement from the pier.  
• The seats on Thamesjet are 37 inches wide. The seats are designed to accommodate two adults. If you are unable to sit comfortably with another adult next to you for any reason you may be refused permission to travel on your requested trip. If space and scheduling allows you will be offered an alternative journey but this cannot be guaranteed.  

7. Luggage, Belongings, & Animals  

• We reserve the right to restrict the carriage of any luggage when there is a need for increased security and to refuse permission for you to take any item at all on to a vessel.
• You may not take on board any hazardous or inflammatory substances.
• Sightseeing & Experiences  
• For safety reasons, and for the comfort of passengers, we have to restrict the amount and type of luggage, including pushchairs and shopping trolleys, which you can take with you on our services. You may, at the discretion of the crew, take with you the following items, provided they do not obstruct access to safety and lifesaving equipment, gangways, stairs or passageways and are not put on seats:  
• Personal luggage  
• Pushchairs and buggies  
• Other items provided they are not deemed likely to injure anyone  
• London and Poole : Bicycles  
• No animals other than Guide Dogs or Hearing Dogs (and well behaved dogs for Poole and York) are allowed onto our sightseeing or experience vessels.  These dogs must be on a lead throughout the trip  
• For safety reasons, and for the comfort of passengers, only small hand luggage items are allowed aboard Thamesjet vessels. At the discretion of staff, and entirely at your own risk, larger items may be left on shore for collection at the end of your journey.  
• It is regretted, that for safety reasons, we are unable to carry on board animals of any kind including guide dogs and hearing dogs. Guide dogs and hearing dogs may be allowed to the boarding platform with express permission and prior notice.  

8. Lost Property  

• We deal with lost property in accordance with our lost property procedures, which are available for inspection on request.
• If you find any unattended property on our vessels or facilities, do not touch it but please alert a crew member immediately.
• If we think unattended property may be a security threat, the police or security services may be called to attend and the item(s) may be destroyed.
• We will not be responsible for any delay in returning property left on our vessels.
• It is your responsibility to collect lost property. If you request that such property is sent to you and we agree to make such arrangements this is on condition that you are responsible, in advance, for any costs incurred.

9. Photography  

• The purchase of a ticket, entering our premises, and/or participating in a journey is considered consent to have your image or likeness appear in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, any of our locations, for any purpose.
• You also agree that the copyright and intellectual property appertaining to such images remain with us and/or an authorised third party.  

10. Health & Safety  

• For your own safety and the safety of others, you must follow instructions given by our crew when embarking/disembarking or on board any of our vessels. Instructions or advice contained in on-board safety notices should be followed.
• For safety reasons you must not smoke (except in designated smoking areas) on our vessels or any facilities controlled or used by us.
• For safety reasons you must not use roller skates, roller blades, hoverboards, skateboards or any equipment of a similar nature on our vessels or any facilities controlled or used by us.
• Passengers should consider themselves to be sufficiently medically fit to undertake any journey for which they have a ticket. If there is any doubt potential passengers should seek medical advice before booking.
• On some vessels, tables and chairs are fixed and cannot be moved. Larger or less mobile passengers may not be able to access such seating. Please seek further information prior to booking or boarding.
• Waterproof jackets and life jackets will be provided to passengers. The wearing of life jackets is compulsory. These are the property of City Cruises ltd. and must be returned at the end of the trip. Should life jackets be manually inflated and/or damaged when no emergency has taken place a charge of £50 per jacket will be levied to the lead name on the booking.  
• Thamesjet cannot be responsible for weather conditions during the trip. Please dress appropriately for the conditions bearing in mind the river is often cooler than the shore. Flat shoes are recommended and high heeled shoes or other footwear deemed possible to potentially damage the boat are not permitted on board.  
• For safety reasons, the minimum height requirement to travel on Thamesjet is 135 cms. Seating arrangements on Thamesjet are solely at the discretion of the Captain and front seats require passengers to be well above the minimum height due to a larger gap between the seat and the handrail.  
• All children under the age of 16 years must be accompanied by an adult.  
• The consumption of food or drink on board Thamesjet is not permitted.  
• Passengers should consider themselves to be sufficiently medically fit to undertake this high speed boat ride and if there is any doubt should seek medical advice before booking. Without being exhaustive, Thamesjet is not recommended for people suffering from back or other bone conditions, epilepsy, dizziness, diabetes, angina or heart conditions. Expectant mothers should not travel at any stage of pregnancy.  

11. Conduct  

We reserve the right to refuse service or remove guests from a vessel, event or premises at any time if determined, in our sole discretion, to be necessary (1) for appropriate safety reasons, (2) if a guest causes discomfort, inconvenience, or annoyance to other guests, crew members or agents, or (3) if a guest’s behavior is deemed to threaten the safety, good order or discipline.  

12. Liability & Limitation  

• Our liability for death or personal injury arising from our negligence shall not exceed the limits under the Convention of Limitation of Liability for Maritime Claims 1976 and SI 1998 No. 1258 paragraphs 4(b) and 7(e).( LLMC 1976 ) This limits our liability to 175 000 special drawing rights per passenger.
• We shall not be liable for any loss, damage or delay to any persons or their possessions whilst embarking or disembarking from the vessel or during the voyage unless such loss or damage is caused by the negligence of the crew (including the Master) on board the vessel.
• Passengers are advised to limit valuables and property brought on board to that which they can safely carry. All personal property is the passenger’s responsibility and must be kept with them at all times.
• Our liability for loss of or damage to property shall not exceed the limit set out in accordance with LLMC 1976.
• We shall not be liable for any indirect or consequential loss whatsoever including loss of profit.
• In the event that LLMC 1976 does not apply then the limits of liability as per the Athens Convention 1974 are contractually incorporated into this contract.
• To the extent that the LLMC 1976 applies:
• Our liability for death or personal injury or loss of or damage to luggage and valuables arising from our negligence shall be limited in accordance with its terms;  
• We shall be entitled to the benefit of all limitations, rights and immunities conferred by the LLMC 1976 ; and  
• Any damages payable by us up to the LLMC 1976 limits shall be reduced in proportion to any contributory negligence by the passenger and by the maximum deductible (if applicable) specified in the LLMC 1976  
• We cannot be held responsible for any disruption to services in the event of responding to instructions from third parties including, but not limited to, the MCA, PLA and any Emergency Services.
• We cannot be held responsible for any cancellations or delays or other losses arising from weather conditions, tides, acts of God, strikes, terrorism, acts of third parties or other matters beyond our control.
• We reserve the right, when necessary and without notice, to alter timetables or re-route vessels for reason of safety or to stop them visiting a pier. Although any such action will be exceptional, we do not guarantee to operate any services in accordance with published schedules, or at all.

13. Customer Comments and Feedback  

• Any passenger complaints should be made within fourteen days of the event. Should you need to discuss any elements of your cruise, please send a detailed written account to our Customer Service Team including your booking reference number
• To contact City Cruises Customer Service Team:
• By email: [email protected]  
• By post: City Cruises Ltd  
• Customer Service Team  
• Unit 6, 1 Mill Street, Scott’s Sufferance Wharf London, SE1 2DF, England  
• What to expect:
• You should expect an acknowledgement within three to five working days of receiving your complaint. A full investigation will then take within 10 to 14 working days. Please note that special events may take up to 28 working days.  
• If you are complaining on behalf of someone else, include their written consent with your email as this will speed up the process.  
• The Customer Service Team will aim to respond in full to your complaint within the agreed time, however, if the issue is complicated, any delay will be explained and you will be kept informed of progress.  

14. Law & Jurisdiction  

• In the event of any dispute or claims between City Cruises and any passenger(s) which cannot be resolved by agreement then the parties agree that any such dispute shall be decided by English law.
• The parties agree that any dispute shall be resolved by the English courts which shall have exclusive jurisdiction.
• If you have purchased your tickets via a third party/agent, please click HERE.
• All payments are FINAL and NON-REFUNDABLE.
• Please check in with your confirmation number and your last name upon arrival.
• We are UNABLE to compensate or reschedule any guests who miss their cruise due to traffic or any other circumstance.
• Reservations are taken on a space-available basis and are not confirmed until payment is received.
• Any discounts or coupons must be mentioned at the time of payment.
• A service charge, administrative fee, landing fee, and/or state and local taxes may be applied to your Purchase depending on the location of the Service.  These do not represent a tip or gratuity for our service staff.
• Any additional Landing Fees for California cruises, and Administrative Charges for New York cruises, offset a wide range of costs unique to maritime business operations. These may include required specialized Port facility repairs, percentage rental payments, employee health care obligations and other fees, licenses, regulatory, environmental and maritime security costs. Neither the Landing Fee nor the Administrative Charge is a gratuity and neither will be distributed to our employees.  
• In addition to sales tax, we may be assessed taxes by some of our local governments for use of the harbor for certain Services. They are paid directly and in full to the local government of the appropriate city.  
• City Cruises is not affiliated or associated with any fireworks shows or displays and cannot guarantee any fireworks displays for your Service.
• If you need to make changes to your order, visit our website at www.cityexperiences.com and select “Manage My Booking.” Here, you will be able to add guests, enhancements or change the date.  
• If you would like to be seated with someone who holds an existing reservation, you must have the reservation number of the existing booking to make the request. Otherwise, we will need to speak with the reservation holder directly.
• Purchases made without Ticket Assurance may be re-scheduled up to 48 hours prior to the original booking’s departure time.
• Purchases made with Ticket Assurance may re-schedule or cancel up to 2 hours prior to original departure time with a full refund, minus the cost of non-refundable Ticket Assurance.
• Ticket Assurance is not available on select cruises, such as holiday, specialty or partnership cruises or other experiences as indicated
• Cancellations cannot be accepted online unless Ticket Assurance is purchased.
• Should we cancel the event for any reason, the primary guest listed on the reservation will be contacted via phone and email (please ensure all contact information on your reservation is correct). If we cancel the event, each reservation will be given the option to reschedule, move the paid funds over to a gift card, or be refunded
• For all other inquires please chat us on our website or call us at 888-957-2634 Monday-Sunday 7am-9pm CST.
• All guests must check-in prior to boarding on the day of their cruise.
• Our vessels depart promptly at their scheduled time. In the rare event of extreme weather, your vessel will be held dockside.
• All vessels and services, including departure and/or return times, are subject to change without notice.
• Please call or chat for wheelchair accessibility as some of our vessels are not accessible.
• In compliance with U.S. Coast Guard requirements, photo I.D. is required of all passengers 18 years of age or older.
• The use of illegal or controlled substances, including smoking marijuana, is not permitted at any time. The smoking of tobacco, e-cigarettes or other products the produce a vapor or smoke is allowed only in designated outdoor smoking areas.
• Explosives, firearms, illegal substances, or any articles of a dangerous or damaging nature that could be harmful to yourself or others, as determined in our sole discretion, may not be brought onboard any of our vessels.
• Changes to Service

Since water travel involves uncertainties not present in land facilities, City Cruises may, in its sole discretion, remain dockside, substitute vessels, change the course or schedule of the Service, discontinue the Service, or cancel the Service for any reason. City Cruises shall have no liability arising from any such change of course or schedule, change of vessel, discontinuance, cancellation, or other failure to depart from or arrive at any port at the scheduled or announced time.

• Attire & Face Coverings

In addition to following face covering requirements, all guests must wear proper attire, including shoes and shirt, at all times.  We reserve the right to refuse service to or remove any person, in our sole discretion and without liability, wearing attire that we consider inappropriate or attire that could detract from the experience of other guests.

• Right to Manage

We reserve the right, but do not undertake the obligation to:

Without limiting any other provision of the Terms and Conditions, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of any Service to any person for any reason or for no reason at all, including without limitation for breach of representation, warranty, or covenant contained in the Terms and Conditions, or any of application law or regulation.

• Changes to Terms

We may update or revise these Terms and Conditions or any other policies related to the Services or Purchases at any time and in our sole discretion by updating this page with any revisions. You should visit this page periodically to review the Terms and Conditions because they are binding on you to the fullest extent permissible by applicable law.  Any modifications to these Terms and Conditions will only be valid if in writing and updated to this page. If anyone offers or attempts to modify the terms of these Terms and Conditions, he or she is not acting as an agent for us or speaking on our behalf. You may not rely on, and should not act in reliance on, any statement or communication from anyone purporting to act on our behalf and only rely on the Terms and Conditions as set forth here.

• Assumption of Risk You and all passengers assume all risk of danger and injury when participating in the Services. No suit shall be maintainable for loss of life or bodily injury to you or any passenger unless written notice of claim be delivered to us within six months from the date of incident. No suit shall be maintainable for all other claims unless written notice of claim be delivered to us within the earlier of thirty days from the conclusion of the applicable Service date or incident date.
• Privacy Any personal information that you disclose to us is subject to our privacy policy which governs the collection and use of information that is supplied. You understand that through the use of the Services and any Purchases, you consent to the collection and use (as set forth in our Privacy Policy ) of this information. As part of providing you with the Services, we may need to provide you with certain communications, such as service announcements, administrative messages and customer feedback notifications. These communications are considered part of the Services we provide and you may not be able to opt-out of receiving.
• Governing Law These Terms and Conditions and its interpretation shall, to the maximum extent allowed, be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the state from which the Service departs.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS HORNBLOWER GROUP, INC. AND ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, FRANCHISEES, AGENTS, LICENSORS, BUSINESS ASSOCIATES, AND SUPPLIERS (COLLECTIVELY, “HORNBLOWER GROUP FAMILY OF COMPANIES”) FROM AND AGAINST ANY ACTUAL OR THREATENED CLAIMS, ACTIONS OR DEMANDS, LIABILITIES AND SETTLEMENTS (INCLUDING, WITHOUT LIMITATION, REASONABLE LEGAL AND ACCOUNTING FEES) RESULTING (OR ALLEGED TO RESULT) FROM YOUR USE OF ANY SERVICES IN ANY MANNER THAT VIOLATES OR IS ALLEGED TO VIOLATE APPLICABLE LAW OR THESE TERMS AND CONDITIONS. This provision does not require you to indemnify any of the Hornblower Group Family of Companies for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services.

• Disclaimer of Liabilities

WE DO NOT ASSUME ANY RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY PERSONAL INJURY OR PROPERTY DAMAGE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

IN ADDITION TO THE LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY GRANTED UNDER THE TERMS AND CONDITIONS, WE ALSO RETAIN ANY AND ALL LIMITATIONS OF, AND EXEMPTIONS FROM, LIABILITY ACCORDED TO SHIP OWNERS AND TOUR OPERATORS BY STATUTE OR RULE OF LAW INCLUDING, WITHOUT LIMITATION, THOSE PROVIDED FOR IN 46 UNITED STATES CODE APP. SECTIONS 30501 30511. TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING 46 UNITED STATES CODE APP. SECTIONS 30501-30511, YOU, ON BEHALF OF YOURSELF AND ANY AND ALL OF YOUR HEIRS, SUCCESSORS AND ASSIGNS, COVENANT NOT TO SUE OR TO INSTITUTE OR CAUSE TO BE INSTITUTED ANY KINDS OF CLAIM OR ACTION IN ANY FOREIGN, FEDERAL, STATE OR LOCAL AGENCY OR COURT AGAINST US ARISING OUT OF, IN THE COURSE OF, FROM OR ATTRIBUTABLE TO THE SERVICE OR THESE TERMS AND CONDITIONS.

YOUR SOLE REMEDY IS TO CEASE USE OF THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS AND CONDITIONS, IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT, BREACH OF DUTY OR OTHERWISE, EXCEED THE AMOUNT OF ANY PAYMENTS MADE BY YOU TO US.

• Legal Disputes and Agreement to Arbitrate

Please read the following clauses carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.

• Initial Dispute Resolution. We are available to address any concerns you may have regarding your use of the Services. Most concerns may be quickly resolved by informal means. We will work in good faith to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.
• Exclusive Venue for Litigation . To the extent that the arbitration provisions set forth in the Agreement to Binding Arbitration section above do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in the state from which the Service departs. The parties expressly consent to exclusive jurisdiction of the courts thereof.

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of the applicable right or provision.

These Terms and Conditions operate to the fullest extent permissible by law. If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

We may assign our rights under these Terms and Conditions without your approval.

Company is able to accept the following payment methods: Mastercard, Visa, American Express, and Discover.  

The Company requires full payment in advance of tour/service in order to secure your reservation. Your payment will be processed by Walks LLC (A Delaware Limited Liability Company), the bookings and payment processor for devourtours.com. Your payment will be noted on your card as:  POS DEBIT WALKS, LLC  

All tours are arranged and organized by the Company, however, elements of your guided walk/tour may be provided by third parties under a contract with the Company.  

Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the Company before confirming a booking.  

FULL UPFRONT PAYMENT OF SERVICE  

Due to the complex planning, logistics, and ticket issuing that goes into guests’ tours, the Company cannot guarantee any tour without full payment upfront. Please verify that the service(s) and cost(s) displayed in your shopping cart are correct before finalizing payment.  

Tours listed on this site are displayed, priced and processed in $ (US Dollars). Guests accept any and all fees associated with booking tours using credit card. Licensed booking software sets all exchange rates internally, and customer service agents have no control over any rates displayed on page. Guests should be take note that any live rates listed on 3rd party sites, such as those set by xe.com or fxstreet.com, are meant only as Interbank rates for transactions over $1M, and are not to be understood as a general consumer rate. If you are interested in learning more about exchanges, currencies, or payment options, please contact the Company in advance of booking.  

DELAYS ON GROUP TOURS / PRIVATE TOURS / PRIVATE TRANSFER SERVICES  

Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause on the cancellation policy.  

CANCELLATIONS  

Cancelling or amending a booking with devourtours.com can result in cancellation/amendment fees being applied by devourtours.com, as outlined at the cancellation policy.   

Any cancellation/amendment must be communicated via e-mail to:  [email protected]  

Or via telephone:  

From the US (toll-free):  +1 (415) 969-9277  

Spain:  +34 944 581 0221  

A booking is considered successfully canceled or amended only after Company sends successful notification via email and cancellation/amendment fees are assessed.  

2. Promotional Codes  

If you have a coupon code or qualify for a discount, it must be applied BEFORE purchase. Contact us for more information. Devourtours.com cannot apply any retroactive discounts. Promotional codes cannot be stacked, consolidated, transferred, or re-used, unless otherwise noted. All promotional codes have an expiration date, whether explicit or not. Expiration dates are set at 1 year from issuance when no date is explicitly noted.   

3. Valid Identification  

Please ensure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour.   

4. Refunds On Unused Services  

All Devourtours.com tours are sold as an entire package; as such there will be no offers of partial refunds for portions of a service that a guest has decided not to utilize. If a guest has pre-purchased tickets to any sites visited, or tours or site visits similar to the tour booked from an outside vendor, the Company is not responsible/liable for the reimbursement or prorating of any such fees.  

TRAVEL INSURANCE  

The Company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the Company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through the Company.  

5. Liability  

The Company  and its websites, brands, subsidiaries, affiliated entities, employees and agents act only as agent for the various third-party suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours. Such services are subject to the terms and conditions of those suppliers. The Company and its respective employees neither own nor operate any third party person or entity which is to, or does, provide goods or services for these trips, tours and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defect, omissions or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control or ownership of the Company. All services and accommodations are subject to the laws and regulations of the country in which they are provided The Company is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by it. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover  expenses associated with the loss of luggage or personal effects.  

6. Force Majeure  

If a site, attraction, or visit on your schedule tour service/itinerary is closed due to force majeure, including strikes or other unforeseen closures, Company will do its best to contact guests soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full Company discretion.  

7. Disputes  

This terms & conditions is agreement is governed by U.S. law and, in case of a dispute that cannot be settled amicably, exclusive jurisdiction is conferred on the U.S. court. Guests agree that any controversy between the parties to this agreement involving the construction or application of any of the terms, provisions, or conditions of this agreement, shall on written request of either party served on the other, be submitted first to mediation and then if still unresolved to binding arbitration. Guests agree the Company will set venue and jurisdiction of any suit arising from a dispute.  

8. Partial Invalidity  

If any provision of this policy is held by a Court of competent jurisdiction to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect without being impaired or invalidated in any way.  

9. Containment Of Entire Policy  

This terms and conditions policy incorporates the terms of the Company’s Privacy Policy by this reference, but otherwise is an independent document and supersedes any and all other agreements, either oral or in writing, between the parties hereto. Please see the supplement documentation regarding cancellation and amendment policies.  

• Changes & Cancellations

o    Purchases made without Ticket Assurance are a non-refundable final sale, but may be re-scheduled up to 48 hours prior to the original booking’s departure time.  

o    Purchases made with Ticket Assurance may re-schedule up to 2 hours prior to original departure time.  

o    Only Purchases made with Ticket Assurance may be cancelled for a full refund, minus the cost of non-refundable Ticket Assurance.  Cancellations for Purchases made with Ticket Assurance may be cancelled up to 2 hours prior to the original departure time.    

• Admission & Entry
• In the event we are unable to provide a purchased service for any reason, our only obligation for direct purchases, is to refund the purchase price that you paid for the applicable service.      
• Niagara City Cruises : At the Niagara City Cruises location, use of the Funicular is subject to operational requirements, availability, and weather conditions. We reserve the right, in our sole discretion, to provide alternative means of transportation to the boarding area. If the Funicular is not available for use, no refunds shall be issued.
• Assumption of Risk You and all passengers assume all risk of danger and injury when participating in the Services. No suit shall be maintainable for loss of life or bodily injury to you or any passenger unless written notice of claim be delivered to us within six months from the date of incident. No suit shall be maintainable for all other claims unless written notice of claim be delivered to us within the earlier of thirty days from the conclusion of the applicable Service date or incident date.  
• Privacy Any personal information that you disclose to us is subject to our privacy policy which governs the collection and use of information that is supplied. You understand that through the use of the Services and any Purchases, you consent to the collection and use (as set forth in our Privacy Policy ) of this information. As part of providing you with the Services, we may need to provide you with certain communications, such as service announcements, administrative messages and customer feedback notifications. These communications are considered part of the Services we provide and you may not be able to opt-out of receiving.  
• Governing Law These Terms and Conditions and its interpretation shall, to the maximum extent allowed, be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the province of Ontario in Canada.  

  12. Legal Disputes and Agreement to Arbitrate

Niagara Jet City Cruises

• Governing Law These Terms and Conditions and its interpretation shall, to the maximum extent allowed, be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the state of New York in the United States.  
• GUEST WAIVER OF COMPANY LIABILITY – You release, covenant not to sue, discharge, and hold harmless us, our employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto. This release includes any Claims based on our actions, omissions, or negligence, or of our employees, agents, representatives, vendors, and independent contractors whether a COVID-19 infection occurs before, during, or after participation in the Service.  
• Exclusive Venue for Litigation . To the extent that the arbitration provisions set forth in the Agreement to Binding Arbitration section above do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in New York, New York in the United States. The parties expressly consent to exclusive jurisdiction of the courts thereof.

Note additional terms specific to Crown Access Tickets and Hard Hat Tour of Ellis Island below.     

• Terms of Purchase
• All sales are final. Not for exchange, resale or transfer.
• Lost tickets will not be replaced.
• Statue City Cruises is not responsible for Purchases or tickets obtained from unauthorized sources which may not be valid.
• A current photo ID and the credit card used for the Purchase are required to pick up tickets at Will Call.
• Cancellations & Refunds

Refunds are according to the National Park Service (“NPS”) policy only, otherwise all sales are final. Tickets are not for exchange, resale or transfer.  

• If you cancel a Purchase twenty-four (24) or more hours in advance of the date of the Service Purchased, your payment for that Purchase will be refunded in full.
• If you cancel a Purchase less than twenty-four (24) hours in advance of the date of the Service Purchased, you will not receive a refund for that Purchase, unless we are able to resell your ticket(s). We shall have the right, but not the obligation, to resell your ticket(s).
• Seating is on a first come, first served basis.
• All passengers and carry-on items are subject to search. Restricted and dangerous articles may not be brought on board.
• Proper attire required.
• If you buy a ticket, you consent to having your image or likeness appear in any live or recorded video or other transmission or reproduction.
• Statue City Cruises reserves the right to refuse service or remove passengers from a vessel, event or premise if determined to be necessary for appropriate safety reasons, if you cause discomfort, inconvenience, or annoyance to passengers, crew members or agents, or if your behavior is deemed to threaten the safety, good, order or discipline.
• We reserve the right at any time to cancel tours or change departure or arrival times.
• The National Park Service reserves the right to cancel reservations at any time for weather, safety, hazardous conditions or any other reason.
• Crown Access Ticket Disclaimer Restrictions
• Crown tickets are not transferable  
• Crown visitors’ names will be printed on the face of each ticket  
• Names given at purchase cannot be changed  
• All those who purchase a Crown Access Ticket must obtain their physical tickets from either will call window located at: Liberty State Park, NJ or Battery Park, NY.  
• Crown Orders may not be redeemed prior to selected departure date.  
• Crown Access Ticketholders must pick up their wristbands prior to boarding a vessel from their departure point.  
• Crown visitors are encouraged to proceed directly to the security tent at the base of the Statue of Liberty National Monument upon arrival at Liberty Island.  
• The climb to the crown is an arduous journey that encompasses 393 steps in a cramped enclosed area with high temperatures.  
• All crown visitors must be able to climb up and down the 393 steps unassisted.  
• The Statue is not air conditioned. Interior temperatures can be 20 degrees higher than exterior temperatures.  
• Crown tours will be cancelled under adverse conditions  
• Crown visitors will be under full audio and video surveillance at all times in the monument.  
• Children under 17 must be accompanied by an adult  
• The National Park Service Recommendations :  
• For their safety, children must be at least 42″  
• Without any significant physical or mental conditions that would impair their ability to complete the arduous climb including:  
• Heart conditions  
• Respiratory conditions  
• Mobility Impairment  
• Claustrophobia (fear of confined spaces)  
• Acrophobia (fear of heights)  
• Vertigo (dizziness)  
• Items Permitted :
• Camera (without case)  
• Items not permitted :
• Bags of any kind  
• Food and Beverages  
• Writing instruments  
• Hard Hat Tour of Ellis Island
• Your reservation assigns you to a scheduled tour, and the start time will be printed on your ticket.  
• You must check in at the Save Ellis Island Information Desk on the ground floor of the Ellis Island Immigration Museum when you arrive on the island and again at the start time for your tour.  
• The reservation is non-transferrable.  
• If you miss your scheduled tour, you will not be able to join another tour.  
• All participants must be 13 years of age or older.  
• Participants should expect to be on their feet for 90 minutes.  
• Tour participants must stay with a Save Ellis Island guide at all times. Unauthorized entry of areas off the guided tour will be considered trespassing. Violators will be subject to arrest and prosecution.  
• Each participant must wear a hard hat, which will be provided by Save Ellis Island for use during the tour.  
• Each participant is to sign a waiver before taking this tour and anyone under the age of 18 must have a parent/guardian sign the waiver for them.  
• Preparing for the Tour
• Tours will be held regardless of the weather; except in cases of extreme cold, heat or forecast of significant snow/ice. Save Ellis Island will make every effort to notify participants within twenty-four (24) hours of cancelling tours due to weather.  
• The buildings are not climate-controlled and participants must be properly dressed for weather conditions in New York Harbor on the day of their tour. This may include rain, snow or wind. In extreme weather, the National Park Service may close the island early or for the entire day, requiring cancellation of tours.  
• There are no working bathrooms on the south side of Ellis Island. Please make use of the facilities in the Immigration Museum before reporting for the tour.  
• Wear comfortable, closed-toe/heel shoes. Sandals, flip-flops, open-toed shoes and high heels are not permitted.  
• Bags larger than a standard backpack, 16 ″ x 20 ″ , are not allowed on the Hard Hat tour. Over-sized packs and luggage are not permitted. No exceptions.  
• Building Conditions and Artifacts:
• Participants understand that they will enter unrestored buildings containing potential hazards including broken glass, uneven walking surfaces, dust, cracks and loose fixtures. Participants will exercise care to avoid all hazards.  
• These unrestored buildings do not comply with Americans with Disabilities Act (ADA) requirements. Participants must be able to climb stairs. We regret that visitors with wheelchairs or scooters are not permitted on the tour.  
• Per National Park Service regulations, removal or disturbance of historic artifacts on Ellis Island is prohibited. Participants will not touch anything in the hospital buildings unless specifically permitted by the Save Ellis Island tour guide. Photography  
• Still photography is allowed as long as it does not delay the tour, at the Save Ellis Island tour guide’s discretion. Additional camera gear such as tripods, unipods and additional lighting is not permitted.  
• Participants are not permitted to take video while on the tour.  
• Governing Law These Terms and Conditions and its interpretation shall, to the maximum extent allowed, be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the state of New Jersey in the United States.  
• Exclusive Venue for Litigation . To the extent that the arbitration provisions set forth in the Agreement to Binding Arbitration section above do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in New Jersey. The parties expressly consent to exclusive jurisdiction of the courts thereof.
• We are able to accept the following payment methods: Mastercard, Visa, American Express, Discover. Your payment will be noted on your card as: *P WALKS  *TAKEWALKS.COM .
• We require full payment in advance of the Service in order to secure your reservation. Tours cannot be guaranteed without full payment upfront.
• Please verify that the Service(s) and cost(s) displayed in your shopping cart when purchasing through the Sites are correct before finalizing payment.
• We are not responsible for tickets obtained from unauthorized sources which may not be valid.
• The prices listed are per person, unless otherwise specified.
• Prices are subject to change without prior notice, until we confirm your booking.
• If you have a coupon code, qualify for a discount, or have a gift card with applicable funds, it must be applied BEFORE purchase. We cannot apply any retroactive discounts.
• Promotional codes cannot be stacked, consolidated, transferred, re-used, or redeemed for cash value unless otherwise noted. All promotional codes have an expiration date, whether explicit or not. Where allowed under applicable law, expiration dates for coupon codes, promotional codes, or discounts are set at 1 year from issuance when no date is explicitly noted and expiration dates for gift cards are set at 3 years from issuance when no date is explicitly noted.
• Tours listed on the Sites are displayed and priced in the local currency, unless otherwise noted on the page or as selected by you or the user.
• All bookings are processed in ($) US Dollars, unless otherwise requested by a user on the web page.
• Guests accept any and all fees associated with Purchases using credit card.
• Licensed booking software sets all exchange rates internally, and customer service agents have no control over any rates displayed on page. Guests should take note that any live rates listed on 3rd party sites, such as those set by xe.com or fxstreet.com, are meant only as Interbank rates for transactions over $1M, and are not to be understood as a general consumer rate. If you are interested in learning more about exchanges, currencies, or payment options, please contact us in advance of booking.

Cancelling or amending a Purchase can result in cancellation/amendment fees being applied, as outlined at the Cancellation Policy.  

• Cancellations made more than 24 hours (23:59 local time) prior to tour commencement are eligible for a refund for the full value of your booking, or may be exchanged for future travel credit.
• Cancellations received within 24 hours of departure, late arrivals, and no-shows after a tour departs are not eligible for refunds.
• Tours from Home are unique online products unlike our traditional tours and can be rescheduled without a fee up to 12 hours before the service.

Detailed information and additional cancellation and amendment terms are outlined in the Cancellation Policy.  These Terms and Conditions encompass the Cancellation Policy by reference.  By making a purchase or booking or using any of our services, you are agreeing to these Terms and Conditions and the Cancellation Policy referenced herein.

Any cancellation/amendment must be communicated:  

• Via e-mail to: [email protected] or
• Via telephone:            From the US (toll-free): +1 (415) 969-9277

International: +1-202-684-6916  

A booking is considered successfully cancelled or amended only after we send successful notification via email and cancellation/amendment fees are assessed.

All tours are sold as an entire package; as such there will be no offers of partial refunds for portions of a service that a guest has decided not to utilize. If a guest has pre-purchased tickets to any sites visited, or tours or site visits similar to the tour booked from an outside vendor, we are not responsible/liable for the reimbursement or prorating of any such fees.  

Force Majeure. If a site, attraction, or visit on your schedule tour service/itinerary is closed due to force majeure, including strikes or other unforeseen closures, the Company will do its best to contact guests soon as possible, and offer a suitable substitution, reschedule a different service, or provide a refund, pending availability and at full company discretion.  

• Upon Purchasing a Service, you will receive a confirmation email that details meeting location and specific meeting time.
• Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour.
• Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time.
• We are unable to compensate or reschedule any guests who miss their tour due to traffic or any other circumstance.
• The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause on the Cancellation Policy .
• Please ensure that all members of your party have a valid photo ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID and student ID to every tour.
• Attire & Face Coverings In addition to following face covering requirements, all guests must wear proper attire, including shoes and shirt, at all times.  We reserve the right to refuse service to or remove any person, in our sole discretion and without liability, wearing attire that we consider inappropriate or attire that could detract from the experience of other guests.   
• Travel Insurance We strongly recommend guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). We also recommend guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree we, and any local partner operators, are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the guests’ insurance provider, and not through us or our affiliates.  
• Assumption of Risk You and all guests assume all risk of danger and injury when participating in the Services. No suit shall be maintainable for loss of life or bodily injury to you or any guest unless written notice of claim be delivered to us within six months from the date of incident. No suit shall be maintainable for all other claims unless written notice of claim be delivered to us within the earlier of thirty days from the conclusion of the applicable Service date or incident date.  
• Governing Law These Terms and Conditions and its interpretation shall, to the maximum extent allowed, be governed by and construed in accordance with the laws of the state of Delaware in the United States.  

You acknowledge that the various third party suppliers that provide transportation, sightseeing, guiding, accompaniment, escort, activities, or other services connected with any booked tours are independent contractors of the Company. We make arrangements with these independent contractors solely for your convenience. We do not act on behalf of, control or supervise the parties, entities, or persons who own, furnish or operate such services as independent contractors and we have no authority to control or direct the means of transportation or any other aspect of the services furnished by independent contractors.  Such services are subject to the terms and conditions of those suppliers. The Company and its respective employees, websites, brands, subsidiaries, parent entities, affiliated entities, officers, directors and representatives (“Released Parties”) neither own nor operate any independent contractor which is to, or does, provide goods or services for these trips, tours and forms of transportation, and, as a result, do not maintain any control over the personnel, equipment, or operations of these suppliers, and assume no liability for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes (2) any wrongful, negligent, willful, or unauthorized acts, defect, omissions or default on the part of any of the tour suppliers, or other employees or agents in performing these services, (3) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (4) any wrongful, willful, or negligent act or omissions on any part of any other party not under the direct supervision, control or ownership of the Company. You agree to release, hold harmless, and indemnify the Released Parties from and against any claims, damages, costs or expenses arising from any of the foregoing. All services and accommodations are subject to the laws and regulations of the country in which they are provided. The Company is not responsible for any baggage or personal effects of any individual participating in the tours or trips arranged by it. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.  

• Exclusive Venue for Litigation . To the extent that the arbitration provisions set forth in the Agreement to Binding Arbitration section above do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in the state of Delaware. The parties expressly consent to exclusive jurisdiction of the courts thereof.

UK Cruise Feedback Competition

• The promotion is organized by City Cruises Limited whose registered office is at Cherry Garden Pier, Cherry Garden Street, Rotherhithe, London, England SE16 4TU, United Kingdom (the “Promoter”).
• The promotion is open to all UK residents aged 18+, excluding employees of the Promoter or their immediate families or anyone else connected in any way with the promotion.
• There is no entry fee and no purchase necessary to enter this competition. You need to submit a Cruise Feedback Form of any City Cruises UK cruise.
• Every Cruise Feedback Form received will be entered into the draw. Automated entries, bulk entries or third party entries will be disqualified.
• https://www.cityexperiences.com/london/city-cruises/sightseeing-feedback/
• https://www.cityexperiences.com/york/city-cruises/york-cruises-feedback/
• https://www.cityexperiences.com/poole/city-cruises/poole-cruises-feedback/
• Entries are limited to one form per cruise and the Promoter reserves the right to reject any entries beyond this. All entries must be submitted by 31 st July 2024. No responsibility can be accepted for entries not received for whatever reason.
• The promotion opens at 0:00 BST on 1 st May 2024 and closes at 23:59 BST on 31 st July 2024 (the “Promotional Period”).
• Prizes are as follows: a). Each participant who submits a completed Cruise Feedback form will receive will a 10% discount code (“Discount Code”) subject to the applicable terms and conditions.
• b) One winner will win a £100 City Cruises UK gift card (“Gift Card Prize”).  Any Gift Card Prize is subject to City Cruises UK terms and conditions and can only be used for experiences with City Cruises UK.  Participants can win a maximum of one Gift Card Prize per calendar year.
• One winner of the Gift Card Prize will be chosen at random from all Cruise Feedback forms received during the Promotion Period. The winner will be chosen on 1 st of August 2024.
• Winners of the Discount Code will be contacted with the discount code via the email address provided on the Cruise Feedback form no later than 2 weeks after completing the survey.
• Winners of the Gift Card Prize will be contacted via the email address provided on the Cruise Feedback form (“Prize Notification Email”) no later than 2 weeks after a Gift Card Prize winner is selected. Promoter will make two attempts to contact the Gift Card Prize winner.  If the Gift Card Prize winner does not claim the prize within 14 days of the second Gift Prize Notification email or if Gift Card Prize winner cannot be contacted, Gift Card Prize winner forfeits their right to the prize and Promoter reserves the right to withdraw the prize from the winner and select and notify a new replacement winner. The same terms shall apply to the new winner.  Once the Gift Card Prize winner responds to the Prize Notification Email, they will receive an email with the gift card details no later than 2 weeks from responding to the email.
• Promoter takes no responsibility for any Prize which is lost in transit or unable to be delivered for whatever reason.
• In the event that the promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorized intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter that corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the promotion or invalidate any affected entries.
• No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
• The Promoter’s decision in respect of all matters to do with the promotion will be final and binding in all circumstances.
• Winners shall indemnify and hold the Promoter and their respective affiliates, directors, agents, or other partners (the “Indemnitees“) harmless from any claims, actions, proceedings, costs (including reasonable legal fees) and expenses brought or asserted by a third party against any of the Indemnitees arising as a result of the Promoter’s use of any Winner’s content from a Cruise Feedback Form, including but not limited to any breach of third-party intellectual property rights.
• The Promoter reserves the right to amend, alter or withdraw the promotion as necessary due to unavoidable circumstances beyond its control without notice, but will use all reasonable endeavors to minimize the effect on participants to avoid undue disappointment.
• The Promoter will not be liable for any failure to comply with its obligations or any delay in performing its obligations within these terms and conditions if an act, omission, event or circumstance occurs caused by (but not limited to) global or regional health crises, weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, epidemic, pandemic, famine, plague or other natural calamities and acts of God, or any other circumstances beyond the reasonable control of the Promoter.
• The Promoter together with any associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using any Prize, except for any liability which cannot be excluded by law.
• The Promoter may refuse to award a Prize in the event of any participant’s fraud, dishonesty, breach or non-entitlement under these terms and conditions or seek recovery of its value if the Prize has been awarded.
• The promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
• If any provisions of these terms and conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.
• Entry into the promotion will be deemed as full acceptance of these terms and conditions.
• In the event of a discrepancy between these terms and conditions and the details in any promotional material, the details in these terms and conditions will prevail.
• Any and all personal data supplied for the running of this promotion will be used solely for the purpose of this promotion by the Promoter and/or by any agent appointed by it to assist with running the promotion on behalf of the Promoter and will not be disclosed to a third party or used for any other purpose unless your positive consent has been obtained. Your personal data will be handled in accordance with the privacy policy, available at https://www.cityexperiences.com/privacy-policy/

Forms submitted from 1 st August 2024 – 31 st October 2024

• Entries are limited to one form per cruise and the Promoter reserves the right to reject any entries beyond this. All entries must be submitted by 31 st October 2024. No responsibility can be accepted for entries not received for whatever reason.
• The promotion opens at 0:00 BST on 1 st August 2024 and closes at 23:59 BST on 31 st of October 2024 (the “Promotional Period”)
• One winner of the Gift Card Prize will be chosen at random from all Cruise Feedback forms received during the Promotion Period. The winner will be chosen on 1 st November 2024.
• Winners of the Gift Card Prize will be contacted via the email address provided on the Cruise Feedback form (“Prize Notification Email”) no later than 2 weeks after a winner is selected. Promoter will make two attempts to contact the Gift Card Prize winner.  If the Gift Card Prize winner does not claim the prize within 14 days of the second Gift Prize Notification email or if Gift Card Prize winner cannot be contacted, Gift Card Prize winner forfeits their right to the prize and Promoter reserves the right to withdraw the prize from the winner and select and notify a new replacement winner. The same terms shall apply to the new winner.  Once the Gift Card Prize winner responds to the Prize Notification Email, they will receive an email with the gift card details no later than 2 weeks from responding to the email.

Forms submitted from 1 st November 2024 – 31 st January 2025

• Entries are limited to one form per cruise and the Promoter reserves the right to reject any entries beyond this. All entries must be submitted by 31 st January 2025. No responsibility can be accepted for entries not received for whatever reason.
• The promotion opens at 0:00 BST on 1 st November 2024 and closes at 23:59 BST on through 31 st of January 2025 (the “Promotional Period”).
• One winner of the Gift Card Prize will be chosen at random from all Cruise Feedback forms received during the Promotion Period. The winner will be chosen on 1 st February 2025.

Discount Code T&Cs

10% off discount offer must be redeemed for experiences purchased between 1 st May 2024 at 0:00 BST to 15 th February 2025 at 23:59 BST (“Offer Period”) for select City Cruises UK dining and sightseeing cruises taking place on or prior to 1 st March 2025. Valid for select City Cruises UK cruises only. This offer applies to the base fare of select dining and sightseeing cruises and does not apply to optional enhancements. This offer is not valid on packages or upgrades. Use code received in email to apply offer at checkout. Valid on new bookings only. Cannot be redeemed for cash or combined with any other offers. Gift card purchases are excluded from this offer. Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn at any time without notice. Offer excludes Festive Cruises and Special Events, and seasonal events such as Valentine’s Day, Mother’s Day, Christmas Parties, Christmas Day, and New Year’s Eve. Void where prohibited. Additional terms & conditions may apply.

UK Cruise Instagram Competition

• There is no entry fee. Participant must have participated in and/or experiences a City Cruises UK cruise to be eligible. Only City Cruises UK cruises taking place in London, Poole, or York qualify as a City Cruises UK cruise.
• Participant must follow City Cruises UK at https://www.instagram.com/citycruisesuk to qualify for the promotion and be an active follower on Instagram at the time a winner is chosen.
• No purchase is necessary; however participants will need an internet connection and access to Instagram. No refund may be claimed for expenses incurred in participating in the promotion, including in relation to the use of the internet.
• The promotion opens at 0:00 BST on 20 th May 2024 and closes at 23:59 BST on 27 th May 2024 (the “Promotional Period”).
• Prize is as follows:
• a) One winner will win a £100 City Cruises UK gift card (“Gift Card Prize”).  Any Gift Card Prize is subject to City Cruises UK terms and conditions and can only be used for experiences with City Cruises UK.  Participants can win a maximum of one Gift Card Prize per calendar year.
• One winner of the Gift Card Prize will be chosen at random from all active and current followers as of 28 th of May 2024. The winner will be chosen on this date, 28 th May 2024. The winner will be asked and must provide their Name, Surname, Email, and which prize option they are choosing to receive the Prize.
• The winner of the Gift Card Prize will be contacted via the Instagram account they followed City Cruises UK with (“Prize Notification Message”) no later than 2 weeks after a Gift Card Prize winner is selected. Promoter will make two attempts to contact the Gift Card Prize winner.  If the Gift Card Prize winner does not claim the prize within 14 days of the second Gift Card Prize Notification message or if Prize winner cannot be contacted, Gift Card Prize winner forfeits their right to the prize and Promoter reserves the right to withdraw the prize from the winner and select and notify a new replacement winner. The same terms shall apply to the new winner.  Once the Gift Card Prize winner responds to the Prize Notification Message, they will receive an email with a code at the email address provided to redeem the Prize no later than 2 weeks from responding to the email.
• Gift Card Prize must be redeemed and used between 28 th May 2024 and 30 th December 2024.
• Promoter takes no responsibility for any Gift Card Prize which is lost in transit or unable to be delivered for whatever reason.
• No cash alternative to the prizes will be offered. The prize is not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
• By taking part in this promotion, all participants consent to the collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
• This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. You are providing your information to Promoter and not to Instagram. By participating in this promotion, you agree to a complete release of Instagram from any claims.

Prize T&Cs

Gift Card Prize must be redeemed between 28 th May 2024 at 0:00 BST to 30 th December 2024 at 23:59 BST (“Offer Period”) on any City Cruises UK products. The Offer must be used for the applicable cruise taking place on or prior to 30 th December 2024. This Offer applies to the base fare of the selected cruise and does not apply to optional enhancements. This Offer is not valid on packages or upgrades. Use Gift Card Code received in email to apply at checkout. Valid on new bookings only. Cannot be redeemed for cash or combined with any other offers. Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn at any time without notice. Offer is valid only on City Cruises UK products. Offer cannot be used for Walks and Devour tours or any City Cruises US products. Void where prohibited. Additional terms & conditions may apply.

10% off discount offer must be redeemed for experiences purchased between 1 st June 2024 at 0:00 BST to 30 th of December 2024 at 23:59 BST (“Offer Period”) for select City Cruises UK dining and sightseeing cruises taking place on or prior to 31 st March 2025. Valid for select City Cruises UK cruises only. This offer applies to the base fare of select dining and sightseeing cruises and does not apply to optional enhancements. This offer is not valid on packages or upgrades. Use code received in email to apply offer at checkout. Valid on new bookings only. Cannot be redeemed for cash or combined with any other offers. Gift card purchases are excluded from this offer. Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn at any time without notice. Offer excludes Festive Cruises and Special Events, and seasonal events such as Valentine’s Day, Mother’s Day, Christmas Parties, Christmas Day, and New Year’s Eve. Void where prohibited. Additional terms & conditions may apply

City Cruises Easter Sale

• Participating Ports: Marina del Rey, Long Beach, Newport Beach, San Diego
• Terms and Conditions: *20% off Easter Cruises offer must be redeemed by March 31 st , 2024 (“Offer Period”). The offer applies to the base fare of select dining cruises departing on Sunday, March 31, 2024 and does not apply to optional enhancements. The promo, EASTER 20, provides 20% off for parties of 1-19 and is not valid on groups or charters of 20+ guests. Valid on new bookings only, cannot be redeemed for cash, or combined with any other offers. Use code EASTER 20 to apply offer at checkout.  Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn at any time without notice. Additional terms & conditions may apply.  

Group Events Promo

Wedding – *The 20% off offer must be redeemed by 4/30/24 (“Offer Period”). The offer applies to the base ticket/private charter fee. The offer does not include optional enhancements. Must book by 4/30/24 and cruise by 12/30/24. Offer is valid for groups of 20+ on wedding and wedding-related events. Valid on new bookings only. Applies to U.S. cruises only. Cannot be redeemed for cash or combined with other offers and is not valid on holiday or specialty cruises. Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn or modified at any time without notice. Select Saturday evenings are excluded. Additional restrictions may apply. Mention code WEDDING20 to your account manager when booking your wedding or wedding-related event.

Social : *The 15% off offer must be redeemed by 4/30/24 (“Offer Period”). The offer applies to the base ticket/private charter fee. The offer does not include optional enhancements. Must book by 4/30/24 and cruise by 8/31/24. Offer is valid for groups of 20+. Valid on new bookings only. Applies to U.S. cruises only. Cannot be redeemed for cash or combined with other offers and is not valid on holiday or specialty cruises. Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn or modified at any time without notice. Additional restrictions may apply. Mention the code CHEERS15 to your account manager when booking your social event.

Corporate: *The 20% off offer must be redeemed by 3/31/24 (“Offer Period”). The offer applies to the base ticket/private charter fee. The offer does not include optional enhancements. Must book by 3/31/24 and cruise by 5/31/24. Offer is valid for groups of 20+. Valid on new bookings only. Applies to U.S. cruises only. Cannot be redeemed for cash or combined with other offers and is not valid on holiday or specialty cruises. Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn or modified at any time without notice. Additional restrictions may apply. Mention code CHEERS20 to your account manager when booking your corporate event.

London June Sale

20% off on all sightseeing cruises. Book and travel from 06/06/2024 until 30/06/24 (*Offer period*). Valid for City Cruises London sightseeing cruises only. This offer applies to the base fare of sightseeing cruises. Use code JUNE20 to apply offer at checkout. Cannot be redeemed for cash or combined with any other offers. Gift card purchases are excluded from this offer. Prices & offers are subject to availability, are capacity controlled, and may change or be withdrawn at any time without notice.

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