plantronics voyager focus uc microphone volume

Plantronics Voyager Focus 2 manual

manual Plantronics Voyager Focus 2

Voyager Focus 2 UC Series

Bluetooth headset.

View the manual for the Plantronics Voyager Focus 2 here, for free. This manual comes under the category headset and has been rated by 1 people with an average of a 8.3. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager Focus 2 or do you need help?  Ask your question here

• Charge stand (select models only)
• USB Bluetooth adapter
• Configure USB adapter for streaming media
• Pair to mobile device
• Pair BT700 USB adapter again
• Wear on the right or left
• Check headset battery status
• Update your Poly device
• Power on/off
• Adjust headset microphone volume (softphone)
• Adjust voice prompt volume
• Answer or end a call
• Answer a second call
• Hold a call
• Switch between calls (flash)
• Call back last call (smartphone)
• Answer calls from a second device
• Launch Microsoft Teams (Teams model only)
• Reset sensors
• Disable sensors
• Play or pause audio
• Voice assistant (smartphone feature)
• Select language
• Online indicator
• Corded mode (audio over USB)
• Troubleshooting
• What's in the box

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

The Plantronics Voyager Focus 2 is a wireless headset designed for professional use. It features active noise cancellation technology to block out background noise, allowing for clear communication during calls or meetings. The headset is equipped with advanced audio technology for high-quality sound, enhancing the overall listening experience. The Voyager Focus 2 has a comfortable design with cushioned ear cups and an adjustable headband for long-wearing comfort. It also has a built-in mute function and easy-to-access controls for convenience during use. The headset has a long battery life and fast charging capabilities, ensuring that it stays powered throughout the workday. Additionally, the Voyager Focus 2 has seamless connectivity with devices via Bluetooth, making it easy to switch between calls on a smartphone or listening to music on a laptop. It is compatible with various communication platforms, making it a versatile option for professionals. Overall, the Plantronics Voyager Focus 2 is a reliable headset for those who require clear communication and quality audio in a professional setting.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager Focus 2 below.

Can I make hands-free calls with my headset?

The newer headset generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Is the manual of the Plantronics Voyager Focus 2 available in English?

Yes, the manual of the Plantronics Voyager Focus 2 is available in English .

Is your question not listed? Ask your question here

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Plantronics Voyager Focus UC In Depth Review + Mic Test Video

Wireless headsets for the computer and mobile devices are more popular today than ever before. The Covid crisis of 2020 helped to accelerate an already developing line of wireless headset products.

One of those popular products is the Plantronics (now Poly), Voyager Focus UC wireless office headset for computer and mobile devices. 

The intent of this blog is to provide you with our impression of the Plantronics Voyager Focus UC office wireless headset. In this blog, I’ll cover: 

• Sound Quality 
• Wireless Talk Range 

Before we begin, I wanted to let you know that we created a video that covers this product review. If you’re one of the many people who prefer to watch videos over reading content, then this video is for you. Here’s a link where you can view this Plantronics Voyager Focus UC product review 

For everyone else, let’s get started with this Voyager Focus UC product review. 

To begin, did Plantronics (Poly) produce a good wireless headset when they created the Voyager Focus UC? Absolutely! Is it perfect?

Absolutely not, but in reality, is any headset, by any manufacturer perfect? No. So let’s go through some of the key points of the Plantronics Voyager Focus UC to see where it shines, and where it doesn’t. 

Let’s start with something that’s always high on most people’s headset shopping list; comfort.

Overall, the Plantronics Voyager Focus UC is a very comfortable office wireless headset. It weighs a paltry 5.5 ounces , which helps to make it a winner in the category of lightweight and comfortable. Other headsets can weigh up to twice as much, such as the Plantronics Voyager 8200 for example.

The 8200 headset weighs in at over 10 ounces. When it comes to comfort, the weight of the headset does play an important role, and the Voyager Focus UC scores well here. 

Padded headband

Something else you’ll notice on the Plantronics Voyager Focus UC is the headband. It has a typical metal band that’s used to support the ear speakers, but it also features a padded band with suspension.

This keeps the top of your head pressed against a cushion that moves upwards as needed, rather than against a hard metal band.

When you put this headband on, you’ll feel the difference. It’s soft and more or less snugs your head comfortably. Most office wireless headset headbands aren’t padded.

Others are, but they don’t include the suspension feature. When you add padding with suspension, your head is in for a treat. High praise for the comfort of this headset headband. 

Ear cushions

The ear cushions rest against the ear and can give you a comfortable wearing experience, or they can give you a painful one. I’ve experienced both, and believe me when I say, ear cushion padding and design matters in a big way. 

The Plantronics Voyager Focus UC has adequately sized ear cushions that are padded using memory foam. The degree of comfort against the ear is good. Not the best, but good enough to say it’s a comfortable cushion that delivers a pleasant wearing experience. Could the ear cushions be a bit larger and softer? Yes, but again, we found them to be adequate. A solid C+ 

Ear speaker adjustment

While on the subject of ear cushions, the speaker assembly these cushions are attached to rotate a full 180 degrees. This provides good adjustability to anyone needing a precise fit. Other models are far more limited in this adjustment which causes the wearer to adapt to the headset rather than the other way around. Flexible in the movement and versatile enough for anyone to find a good fit. 

Connectivity 

The Plantronics Voyager Focus UC is designed to connect to computers via the USB dongle, and to mobile devices via Bluetooth. That makes this office wireless headset a good candidate for anyone using RingCentral, Zoom or Microsoft Teams. 

Bluetooth version & range

The version of Bluetooth used in the Voyager Focus UC is version 4.1 which is rated to provide up to 98 feet of wireless talk range. When it comes  to range, what you can expect to receive will vary depending on the environment the wireless headset will be used in.

For example, rooms that are constructed of concrete, steel or say, bricks, will give you less wireless range when compared to rooms constructed of sheetrock or glass. So, be flexible in your wireless range expectations. 

In our tests, the Plantronics Voyager Focus UC connected easily whether to a computer, or to a Bluetooth enabled device. You should expect the same simplicity and ease of connection if this versatile office wireless headset is on your short list. 

Microphone & Sound

The Plantronics Voyager Focus UC has a microphone boom that’s about half the size of other brands. Don’t be concerned about this microphone’s ability to pick up your voice volume adequately.

It does a great job, and contrary to popular belief, a microphone doesn’t need to be located right near your mouth. This is one example, and there are many others, including some that don’t have a microphone boom arm at all.

To me, the microphone boom arm is sleek looking, stylish and unobtrusive which in my way of thinking, makes this one of the attractive features of this wireless headset. 

Sound quality

Aesthetics aside, how well does this microphone work? In our tests, the microphone performed well to pick up the voice but it also did well to remove unwanted background noise.

Both features are important because you want to be heard well, but  you also don’t want your callers to hear the distracting noises around you.

The Plantronics Voyager Focus UC scored well in our sound tests.These high marks could be as a result of the Voyager Focus UC having DSP technology built into it, along with 3 onboard microphones for audio enhancements. 

A NC. Active Noise Cancellation .

The Plantronics Voyager Focus UC has a nice feature that’s not commonly found on your everyday wireless headset. Active Noise Cancellation is a built in electronic feature that can be turned on or off at will.

It’s designed to electronically help to filter out unwanted background sound so that the headset wearer is less distracted by noises going on around him or her.This means that you can keep your focus and get more work done with being distracted. 

Here are the specifications for the Voyager Focus UC battery 

• Up to 12 hours of talk time 
• Up to 10 hours of talk time if using the Active Noise Cancelling feature
• Up to 15 hours of listening time 
• Up to 12 hours of listening time if the Active Noise Cancelling feature is on

The Plantronics Voyager Focus UC comes with a convenient charging stand that not only provides you with a place to store it when not in use, but also a place to recharge the internal battery. 

Battery downside

While on the subject of battery, it’s important to know that the battery is not customer replaceable. This means when your headset battery will no longer take a charge, or when it only gives you a short amount of talk time, you can’t replace the battery. Instead, you are required to replace the headset.

Without question, the cost of a battery replacement is less than the cost of replacing the headset itself. We feel this isn’t the best design, but something you should know about if you’re considering this wireless headset model. 

The Plantronics Voyager Focus UC comes with a 2-year warranty. This is good, as many other wireless headsets offer a 1-year. Longer is always better. 

MSRP is $279.99 though this headset can be purchased for less. Visit our website to see your pricing. 

Final thoughts

If you’re in the market for a good quality, well built, great sounding, comfortable UC wireless headset, you really can’t go wrong to consider the Voyager Focus UC.

It’s a wireless headset that sounds good, fits well, is comfortable, connects to many devices and platforms, and should provide you with consistent performance. The only real knock on this product in my view is the battery not being replaceable. Other than that, this is a solid headset well worth your consideration.

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Plantronics Voyager Edge

The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014.

viperbox @viperbox

Posted: Jun 1, 2016

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Microphone issues Plantronics Voyager Edge

Hello. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. I try to pair with another phone, but the problem persist... Any ideas?

Is this a good question?

Fix works for the Plantronics 5200 also! I just applied it. Used black electrical tape to cover both sides holes on the round section.

May 24, 2021 by Sander ten Wolde

Dave Blankenship @daveblankenship

Posted: Mar 9, 2017

Super easy fix - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Was this answer helpful?

11 Comments:

Does it work sir? Mine has same problem too.

Apr 7, 2017 by Ricky Soewardy

Yep, it works great. You can test it by just covering the holes with a finger.

Apr 7, 2017 by Dave Blankenship

Hi Dave, I will try this. The unit I have has been working perfectly since new and almost 10 months old. The fading issue has only just started in the last week. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Motor Vehicle) people can hear me. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Yet I have no issue hearing them.

Apr 13, 2017 by john

Well scratch that test. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it.

Apr 23, 2017 by john

After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me.

I did the test above (covering the noise cancellation sensor) and my problem went away. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me.

May 31, 2017 by Losttexan

Show 6 more comments

Olawale Yussuff @olawaleyussuff

Posted: Jul 6, 2018

Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting...).

Picking it back today, I decided I wanted to know the reason and I found it and a solution.

Simply download the Plantronics hub (application) on your device. Scroll to the settings and turn off the ‘headset sensors’ and ‘HD voice’. The turn off the headset for about 5 - 10 secs and turn back on. Your device should work just fine. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/...

2 Comments:

Thanks, disabling HD voice worked! In my case, microphone recorded static, something like crackling noise. All good now.

Nov 30, 2018 by Ivan Grishagin

How did you all do that. I don’t see the options in the app.

Mar 6, 2019 by rtedeschi

Klaus @kballer

Posted: Apr 30, 2017

I had same problem with 2 consecutive Voyager Legend's . Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Now its working perfectly again.

5 Comments:

This also worked for me but on a Voyager Edge. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds.

Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. I could hear callers, but they couldn't hear me after the first couple of words. If I placed the microphone right next to my mouth then they could hear me normally. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. After drying it now works perfectly again.

Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Thanks for the post above, it helped me!

i have the same problem exactly like yours but no solution worked for me , are there any advices?

Dec 11, 2018 by Mohamad Kabeel

Washing it with Isopropyl alcohol worked for me on my Voyager Legend. Thanks for the tip.

Oct 15, 2019 by Shrenik Bhura

Don’t use Isopropyl Alcohol because it contains water. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store.

I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues.

Here’s a how to video

https://youtu.be/H01l_GMQftc

Jun 14, 2020 by mightymikeamps

Not sure I agree here! Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. From the link below:

"... isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics."

https://sciencing.com/denatured-alcohol-...

Jun 19, 2020 by The G

Posted: Jul 20, 2016

same issue here. platronics sent me a new one and the same problem. after working perfectly for a couple months, i am now inaudible to parties i call. like i'm breaking up.

i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use

Mar 13, 2020 by ahmed afridi

Rohit Dhavade @rohitdhavade

Posted: Jan 11, 2017

Same issue faced!

Plantronics replaced it, and new one got same issue within a week.

Rubbish piece of headset.

Jean-François Carrier @jeanfranco81871

Posted: Jul 26, 2017

Same issue here...

People comment that my voice is faint. Very annoying for an expensive headset.

I'm out of warranty and they are offering a discount on a replacement. Not sure what I'll do.

I'm now very hesitant of buying another Plantronics headset.

Turtucea Vasile @turtuceavasile

Posted: Jul 12, 2023

You can find a video on yt where a romanian guy is showing you how to fix it.. the problem is with the ambient microphone that is near by answer button

Could you post a link to the YouTube video please ? Or if you can’t post the link copy and paste the name of the video and the creator, It’s difficult to search for given your description unfortunately - not least because quite a few different headsets are referred to in this thread .

Jul 12, 2023 by Jonathan Histed

Achaz Israel @achaz

Posted: Jul 12, 2016

I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue!

I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though.

Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset!

I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units.

heartbeat927 @heartbeat927

Posted: Sep 6, 2016

I have the same problem. This is thr second one i bought and same thing

Adam West @atomm

Posted: Oct 4, 2016

First thing you do is make call then check to see if the mute is on! Push voice/mute button found on underside of mic boom. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off.

The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling.

This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered.

I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated.

Email me if you have other questions

gonzoxxxxx @gonzoxxxxx

Posted: Dec 14, 2016

I have the same problem. I have four headsets all of them are Plantronics edge. They have the same microphone issue. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. It has to be some kind of manufacturing defect. It's better to stay away from that headset. If anyone have this problem is better to send it back and ask for refund. I went through 6 headsets and they just die at some point. So the new one will not be any better.

3 Comments:

Try this - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Mar 9, 2017 by Dave Blankenship

I just tried the "tape-fix". It works!! Struggled with same sound cutting out after few seconds as everybody else. Thanks! You saved me a new unit or limiting to audio listening only. You are a hero.

Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). I placed tape over that and it helped greatly.

Mar 23, 2022 by zantoka

dataron @dataron

Posted: Dec 21, 2016

I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one!

This Plantronics has sensor to turn off once I remove it from your ear. The sensor may not work very well. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. I don't want to play with all the sensor setting, someone might have better luck.

I download/install the software with my windows 10. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings.

To download and install MyHeadset Updater:

Go to http://www.plantronics.com/myheadset-upd...

Choose Voyager Edge, and then click Get Started.

Click Start.

Click Download.

Follow the on screen prompts for downloading and installing the application.

Craig McKellar @craigmckellar

Posted: Mar 20, 2017

Another thing to check is whether it's paired with more than 1 device? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Disconnecting it from the laptop then let the phone work perfectly.

Ham Burger @hamburger42862

Posted: Mar 31, 2017

I had the problem of people not hearing me after I dropped it.

I considered it broken and bought a new one.

The headset is great but the earpiece is a desaster.

A friend who is a dental technician made me a silicon earpiece based on

the unfortunately discontinued Bose Headset II earpieces.

Now it stays in the ear rock solid:

https://www.dropbox.com/sh/l21ia7edr7cmx...

VLad Koretsky @vladkoretsky

Posted: Apr 16, 2017

I've got the same problem, for the second time now, bought​ my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable.

And I've sent it to reseller, hope they will fix it or it will be replaced.

Trying to look for alternatives now in case if there will refund be possible.

But honestly Voyager edge is the​best..

Mine was replaced. Just got it back few days ago.

I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years.

Although, not sure how warranty would be valid or not outside US, for me it's very important.

So probably I'll stay with my edge ;)

Another plus for Plantronics.

Apr 30, 2017 by VLad Koretsky

Loris Valentini @lorisvalentini

Posted: Apr 21, 2017

Identical problem here. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This is the third headset that they change me in warrantly.

Did you try covering the two holes next to the call button with tape? I'm curious to see if this fixes any other set than mine...

Apr 21, 2017 by Dave Blankenship

Tom S @toms15048

Posted: Jan 12, 2018

Don't buy Plantronics products, especially the Voyager Edge. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Purchase a cheaper headset like Jabra or the like and you won't be disappointed.

Ravi Hossur @ravihossur

Posted: Jun 10, 2018

I have the same issue. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution.

I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. They are pretty well designed but looks the recent headsets are not built to last!

Hi you should try the suggestion in my post below.

Jul 6, 2018 by Olawale Yussuff

TheTelecom Shop @thetelecoms9193

Posted: Oct 3, 2018

I have the same issue. But Some of the plantronics headsets are really good, But this is not good product

pgwmcc @pgwmcc

Posted: Nov 30, 2018

The darn thing shuts off in middle of conversation OR it says “answering phone” but never answers the incoming call.

And the so called voice system never works.

fkirkland @fkirkland

Posted: Feb 19, 2019

Dang! Looks like I'm not the only one by far!? When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! After a few years of use it has now become a piece of junk unless your just using it for music etc…

flaviosan @flaviosan

Posted: May 1, 2019

any oficial solution about my voice fading away due to mic or noise canceling issue? (plantronics legend headset) . i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Any other suggestion?

Freida Kirkland @freidakirkland

No one has gotten back to me on any of these problems. I’m thinking that maybe I am just expecting that the things I buy should last forever!? lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D

check the sensors on HUB level and disable :)

Sep 25, 2019 by jaijagat

Soak it in denatured alcohol like this

tromesa604 @tromesa604

Posted: Sep 2, 2019

I’m having the exact same probem. Honestly for a headset this expensive, these types of issues are completely unacceptable. It’s just disgraceful. Stay away from Plantronics - it’s bottom of the barrel garbage.

jaijagat @jaijagat

Posted: Sep 25, 2019

you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned

Rick Hyne @rickhyne

Posted: Oct 23, 2019

Same problem.

If I lower my voice, it just disappears.

Turned off ANC to see if it will make a difference. Probably will go back to a wired headset. Disappointed.

JC.Loui @jc_loui

Posted: Apr 16, 2020

I have two Voyager Legends and both are bad. Almost no microphone level. There seems to be no solution o this problem. Are there no Plantronix reps here to defend their reputation? Maybe this is a known issue they are covering up? Disappointed.

same problem with me - 2 voyager legends where microphone just stops working. I have tried cleaning microphone with Alcohol and then using compressed air. Still doesn't work. I noticed it will work if I put two fingers over mic near tip of unit. So something is causing my voice to seem like background noise. I may try taking apart the mic and then cleaning it out to see if that works

Apr 17, 2020 by Jim C

mightymikeamps @mightymikeamps

Posted: Jun 14, 2020

This is common with your model and the Plantronics Legend. It’s from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I live in Florida and use this at work, and while working out. So it only takes me a few months before everyone says they can barely hear me.

I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. They sell it in any paint department at every hardware store.

You don’t have to soak the battery side. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Then soaked for a couple more minutes. Then wiped off with a paper towel. Let it sit for a few minutes. Made a call to a couple people, and they all noticed a huge improvement.

if you ever drop your keyless entry in the swimming pool. This will fix that too!

Update (06/14/2020)

Here’s video on how to fix this:

Okay listen up guys, this is important. I have a Plantronics 5220 Voyager Legend. My microphone does not work on Cellular phone calls only. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend!

So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me.

I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Explain that one?

Dec 6, 2020 by Thomas Poling

I have a new Plantronics Voyager UC and I have the same problem. Mic works with voice recorder but not on zoom or meet. I have updated the software and tried it on Windows and Mac. Did you solved your problem, Thomas?

May 20, 2022 by Valentina F

sb.fitness79 @sbfitness79

Posted: Jun 18, 2021

Press mute and call button together and hold for 4 seconds to disable sensor

https://drive.google.com/file/d/1zpXRWMd...

daniel daniel @cdaniel2022

Posted: Apr 21, 2022

hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ

Stephen Hill @stephenhil77691

Posted: Sep 8, 2023

I have the Plantronics PLT V6200 which I bought because of the really long battery life.

Like the other posters here my mic suddenly gave trouble and people couldn't hear me on phone calls .

I tried the Plantronics hub with no joy . I couldn't find the holes to cover because the 6200 has the mic holes at each end of the neck band so I covered the set of holes on the left side of the band (which also has the anc on off button ) and bingo my mic is working perfectly .

Thanks for all the suggestions as I would never have thought of this .

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voyager microphone not recognized anymore

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Very poor outgoing audio Plantronics Voyager Focus UC Headset

Hello, 

When attempting to use my Plantronics Voyager Focus UC bluetooth headset with Skype 8.12.02 the individuals I'm speaking to can not hear me due to extremely garbled audio. I have no issues using the headset on my phone with Skype, on my Windows machine with Skype or other apps on my Mac. The issue seems to be specific to Skype. As a work around I'm having to use the internal mic on my 2017 MacBook Pro (10.12.6). 

Has anyone else experienced poor audio quality using this headset? I've tried with both native Bluetooth and the USB adapter provided by Plantronics with no change in quality. 

Any input would be appreciated as it's very frustrating to not be able to use this headset with Skype.

Eric Worman

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• Microsoft Agent |

Hello Eric Worman ,

I understand that you are having some bad audio quality that is coming from the headset, but my question, is this only happening to 1 specific contact or multiple Skype contacts?

We have also, other recommendable headset's that is good for the Skype application, please go to this link to know more about: Click here  

I will look forward to your response.

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Thanks for your feedback.

Thank you for responding. It happens when calling a Skype contact as well as making a Skype call to another number. 

I appreciate the recommendation of another headset but I already paid quite a bit for this headset which is also recommended so I would hope a solution could be found. I've reinstalled the app so hopefully there are some other options short of simply buying a new headset. Just to clarify, this headset works fine with other apps on my computer as well as my cell phone. 

Lates Skype version is causing the same choppy microphone problem with my Plantronics Savi W410-M. All other recording apps work well, so it's definitely a Skype issue. As Eric also notes, I too just paid a lot of money for a headset that was designed to work with LInk and Skype, and now just two months later, it doesn't work. I spoke with Plantronics support, and of course, they say it's Skype's issue to fix. Is there any plan yet for an update? 

Thanks and kind regards,

I just wanted to update this thread with some additional information. In addition to Skype support (which is nothing more than a community forum) I have been working with Plantronics support which are amazing people to work with. Apparently in the last couple days a new update was released which has resolved this issue. The Plantronics tech I was working with went out of their way to setup a test environment to try and replicate the issue and escalate with Microsoft but realized the issue was fixed in the latest update.

I'm very disappointed that this Skype issue was never acknowledged here or that an update to fix the issue was released.

I would definitely recommend anyone considering a headset take a good look at Plantronics as their support is top notch.

16 people found this reply helpful

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• Poly Manuals
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Poly Plantronics Voyager Focus UC User Manual

• page of 16 Go / 16

Table of Contents

• Charge Stand
• USB Bluetooth Adapter
• Connect and Pair
• Connect to PC
• Configure USB Adapter
• Pair to Mobile Device
• Pair USB Adapter Again
• Fit and Charge
• Wear on the Right or Left
• Charge Your Headset
• Check Headset Battery Status
• Load Software
• Make/Take/End Calls
• Mute/Unmute
• Mute on Reminder
• Play or Pause Music
• Track Selection
• Use Sensors
• Interact with Microsoft Softphone
• More Features
• Deepsleep Mode
• Answer Calls from a Second Device
• Change Language
• Update Firmware
• What's in the Box
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Summary of Contents for Poly Plantronics Voyager Focus UC

• Page 1 PLANTRONICS + POLYCOM. NOW TOGETHER AS Voyager Focus UC User Guide...

Page 2: Table Of Contents

Page 3: overview, page 4: charge stand, page 5: connect and pair, page 6: pair usb adapter again, page 7: fit and charge, page 8: load software, page 9: the basics, page 10: make/take/end calls, page 11: anc, page 12: more features, page 13: what's in the box, page 14: troubleshoot.

• Page 15 During a call, I get interference and Your headset is configured for optimal performance during drops in sound. conference calls. Stereo telephony is on by default. To increase Bluetooth density, change the setting from stereo telephony to mono telephony by holding the Mute button for four seconds while not on a call, until you hear "Wideband stereo off."...

Page 16: Support

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Plantronics Voyager Focus UC Bluetooth Headset with USB Type-A Adapter for Microsoft UC Applications | 202652-102 - 202652-101

• Warranty: 1 Year    Effortless warranty claims with global coverage; shipping costs are on us*. Learn more

•  Condition: New
• Deliver To Moscow Change Delivered by Jun 26 If you order within 17 Hours, 3 Minutes

Description for Plantronics Voyager Focus UC Bluetooth Headset with USB Type-A Adapter for Microsoft UC Applications | 202652-102 - 202652-101

Hearing protection, unified communications support, dual connectivity, adaptive controls, active noise cancellation, worry-free mute, audio quality, comfort and durability, online indicator lights, openmic feature, class 1 bluetooth with adaptive power, talk/listen time, calling and media controls, customize your experience, seamless it management.

6-8 Days Delivery in Russia We offer express delivery to Russia, Moscow, Sant Petersburg for Plantronics Voyager Focus UC Bluetooth Headset with USB Type-A Adapter for Microsoft UC Applications | 202652-102 - 202652-101. Best Price Guarantee We offer the best price for Plantronics Voyager Focus UC Bluetooth Headset with USB Type-A Adapter for Microsoft UC Applications | 202652-102 - 202652-101 in Russia, Moscow, Saint Petersburg. Buy now with the best price!

Specifications for Plantronics Voyager Focus UC Bluetooth Headset with USB Type-A Adapter for Microsoft UC Applications | 202652-102 - 202652-101

• Plantronics & Polycom
• 202652-102 - 202652-101
• 04 July, 2021
• 11.50 cm x 19.00 cm x 21.01 cm
• Over-Ear Headphones

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