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• P&O Cruises ( UK )

Cruise Personaliser

By Suebiker , November 11, 2019 in P&O Cruises ( UK )

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Hi - just a quick question regarding the new Cruise personaliser.   I have just been and checked the cruise I have booked for 2021 and whilst it shows my cruise and cabin type. It does not tell me my cabin number.  I have booked a Select price and selected a particular cabin which was confirmed on my paperwork from the travel agent.  On the old Cruise personaliser I could see the cabin which I booked.  However since changing to the new Cruise personaliser - it just has the cabin grade. Can anyone tell me if their cabin number is showing on the Cruise Personalise.  Thank You

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We go on 7 December and our cabin is showing OK.

Thank you - Is that Dec 2019 or Dec 2020 or Dec 2021  ? 

Just now, Suebiker said: Thank you - Is that Dec 2019 or Dec 2020 or Dec 2021  ? 

Which screen should it show cabin number ? We go in Feb and I can’t find it on new personaliser either.  although it clearly shows on my booking documentation that has been emailed to me ... so not unduly worried ... at this point 

Host Sharon

I understand it's a known problem that is being fixed.

Ah thank you -  that makes me feel  better. I won't panic yet then!!!

11 hours ago, janieb1962 said: Which screen should it show cabin number ? We go in Feb and I can’t find it on new personaliser either.  although it clearly shows on my booking documentation that has been emailed to me ... so not unduly worried ... at this point 

On the top bar go into Life Onboard then select Accomodation, your cabin details and bed configuration etc are shown here.

15 hours ago, Suebiker said: Hi - just a quick question regarding the new Cruise personaliser.   I have just been and checked the cruise I have booked for 2021 and whilst it shows my cruise and cabin type. It does not tell me my cabin number.  I have booked a Select price and selected a particular cabin which was confirmed on my paperwork from the travel agent.  On the old Cruise personaliser I could see the cabin which I booked.  However since changing to the new Cruise personaliser - it just has the cabin grade. Can anyone tell me if their cabin number is showing on the Cruise Personalise.  Thank You

Are we talking about the new My P&O Cruises as opposed to Cruise Personaliser? Our cabin is just showing as type of cabin without the number for our Britannia cruise, our other cruises have not gone live yet so we still go through to Cruise Personaliser for those where it does show your cabin number. If it's all showing on your paperwork then that's good enough, they are having lots of issues with My P&O, we still cannot view passenger 2 details nor input certain information.

2 hours ago, Rupert2251 said: Are we talking about the new My P&O Cruises as opposed to Cruise Personaliser? Our cabin is just showing as type of cabin without the number for our Britannia cruise, our other cruises have not gone live yet so we still go through to Cruise Personaliser for those where it does show your cabin number. If it's all showing on your paperwork then that's good enough, they are having lots of issues with My P&O, we still cannot view passenger 2 details nor input certain information.

Hi yes .  This on the My P&O Cruises.  Next years cruise is on the old system and shows all the details no problem.  But our 2021 cruise which is also on Brittania just shows the cabin type under the holiday information section.  I'm not overly worried at the moment just wanted to check that it was a general problem with the system and not just a problem with my booking. Thanks

Just had the latest Moments magazine promoting the new MY P and O cruise personeliser. Still not up and running correctly ! You would think they would have made sure it was working correctly before advertising it in the magazine.  

Exactly! Or making sure everything was working for the first ship before bringing the others on board  😠

On 11/11/2019 at 8:12 PM, Suebiker said: Thank you - Is that Dec 2019 or Dec 2020 or Dec 2021  ? 

Sorry for the delay. 7 December 2019. 

Still on the old Cruise Personaliser then not on the new My P&O. My P&O is only showing bookings from 14/2/20 depending on the ship, every other cruise is on the better Cruise Peronaliser.

My P&O still not working , for Iona cruise in May comes up with login screen for Cunard and for Arcadia in July comes up with login screen for P&O both cruise personalisers.

Doesn’t surprise me their it systems and websites really are behind the times!

Just had my Aurora cruise email for june 2021 new cruise personeliser again nothing has changed same problems .Just waiting for the Iona iis the last one for us .So that will be 4 ships all not working . Come on p and o at least let everyone know you are sorting things out .

I have just booked a late deal on Aurora for next week. My details are all there on my Cruise Personaliser and I have managed to book shorex and speciality dining ....but the system requires me to log in twice every time for some reason! 

Hi I would guess you are talking about the old system which is still working on some cruises which sail soon .The cruises we are all talking about are for the new system p and o are trying to introduce. 

2 hours ago, amfc_lenny said: Doesn’t surprise me their it systems and websites really are behind the times!

I totally agree with you about their IT and other systems, they don’t seem to sync with each other. I have just received an email asking if I am interested in booking a cruise for 2020. If their systems were in sync they would know I have 3 cruises booked for 2020 and concentrate on new or single bookings.

What makes me laugh when you have to input your d.o.b you have to select year starts at 1882 which would make a person 137 on a cruise !

3 hours ago, Bin man said: What makes me laugh when you have to input your d.o.b you have to select year starts at 1882 which would make a person 137 on a cruise !

It's more satisfying for some of us to scroll up rather than scroll down.

Enjoyacruise

Hopefully it will be sorted soon. A little frustrating each time to enter my details on the new input screen which then takes me to the old input screen to do the same again. This happens for cruises booked in February and May next year.

3 minutes ago, Enjoyacruise said: Hopefully it will be sorted soon. A little frustrating each time to enter my details on the new input screen which then takes me to the old input screen to do the same again. This happens for cruises booked in February and May next year.

You have to wait for an email from P&O to tell you your cruise is now live then you only log in once. They are doing it bt ship and then date order.

On my cp page it states I’ve never cruised with them before numerous phone calls to them to get this updated and I still missed my 7.5% on board discount on my last cruise!

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• P&O Cruises ( UK )

Does my husband need a separate P&O account?

By bronzevernis , August 12, 2023 in P&O Cruises ( UK )

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bronzevernis

It's a bit confusing. I've just done our check-in online. After I uploaded our mugshots it stated that if my husband wanted to amend or remove his photo he would need to log in to his own account. He doesn't have one. I did the booking and have been managing it. Does he need to set up an account and if so, how does it link to our booking?

Also, when it comes to the My Holiday "app" does he need an account for that too, or does it just operate using the last 6 digits on his cruise card onboard?

I've tried to find the answers to this on the P&O website but had no luck with this.

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The P&O booking reference for your cruise (which you used to access your Cruise Personaliser) will also enable your husband to log in to the Cruise Personaliser (should he wish to amend his photo etc).  

When you booked your first P&O cruise you would have both been allocated a separate Peninsular Club (loyalty club) number. This stays with you forever and is what you will need should you need to log in to your account(s). I think that the accounts are set up automatically but we’ve had ours for decades so I can’t remember.   

On the cruise itself all you need is the last 6 digits from your boarding pass or keycard to activate the app and you are all set. No need to log into accounts. 

12 minutes ago, bronzevernis said: It's a bit confusing. I've just done our check-in online. After I uploaded our mugshots it stated that if my husband wanted to amend or remove his photo he would need to log in to his own account. He doesn't have one. I did the booking and have been managing it. Does he need to set up an account and if so, how does it link to our booking? Also, when it comes to the My Holiday "app" does he need an account for that too, or does it just operate using the last 6 digits on his cruise card onboard?   I've tried to find the answers to this on the P&O website but had no luck with this.

One will have been created from his name.  Just use the booking reference, name and date of birth, it should open into your booking in his name then.

It can be useful as my log in corrupted dining bookings last year but logging into my husband's account it was uncorrupted.

Thank you. This is our first ever cruise. I can see my account number when I log into my account, but not my husband's. I have seen his number somewhere before, but can't find it this time. 

There seems to be 2 different aspects to logging in - my account - which has my details....and the the booking itself which requires first and last name, DOB and booking reference. I don't know why P&O splits it like this - it would be so much easier if you accessed your booking and account details by logging in once into your account. Its not very user friendly.

I've logged into our booking using my husband's details, but his account number doesn't appear there.

In practical terms, he doesn't need to access his account. I tend to do all the booking and sort out travel stuff generally with holidays. He just hands over the card!

I’m afraid that P&Os IT isn’t fit for purpose. Never has been. Do you have your P&O booking confirmation for your cruise yet? If so, your husbands loyalty number (which is all you need to access his account) will be in the ‘Passenger Information’ section. It will say ‘My Account Number’. It’s usually 8 digits, 2 letters, 5 numbers and a final letter. 

18 minutes ago, Selbourne said: I’m afraid that P&Os IT isn’t fit for purpose. Never has been. Do you have your P&O booking confirmation for your cruise yet? If so, your husbands loyalty number (which is all you need to access his account) will be in the ‘Passenger Information’ section. It will say ‘My Account Number’. It’s usually 8 digits, 2 letters, 5 numbers and a final letter. 

Thank you! Yes, just checked our booking confirmation and my husband's loyalty number is there!

Boarding passes and luggage labels printed. Just speciality dining to book as soon as it opens in a week's time. We are really looking forward to our first ever cruise.

1 minute ago, bronzevernis said:   Thank you! Yes, just checked our booking confirmation and my husband's loyalty number is there! Boarding passes and luggage labels printed. Just speciality dining to book as soon as it opens in a week's time. We are really looking forward to our first ever cruise.

You are welcome. Glad to be of help. You never forget your first cruise. Which ship are you going on?

Just now, Selbourne said: You are welcome. Glad to be of help. You never forget your first cruise. Which ship are you going on?

Iona! To the Fjords we go! Both of us are in need of a holiday, the last 6 months at work have been a bit too much. We're looking to just relaxing and taking it easy. 

1 minute ago, bronzevernis said: Iona! To the Fjords we go! Both of us are in need of a holiday, the last 6 months at work have been a bit too much. We're looking to just relaxing and taking it easy. 

You will love it. I always recommend a 7 night fjords cruise as the best for a first cruise. You have a sea day at the start to explore the ship, a couple of port days in reasonable sized places and a couple of days in beautiful scenery. Also a final sea day to relax after your exploits. Norway is also a fabulous country and is so much less frenetic than here.  

We go on Iona for the first time next week and are looking forward to experiencing all that she has to offer. You will have one massive advantage over us, in that if you are going in 3 weeks time you will be going just after the kids go back to school. We shall be sharing our cruise experience with well over 1,000 of the blighters 😂  

1 minute ago, Selbourne said: You will love it. I always recommend a 7 night fjords cruise as the best for a first cruise. You have a sea day at the start to explore the ship, a couple of port days in reasonable sized places and a couple of days in beautiful scenery. Also a final sea day to relax after your exploits. Norway is also a fabulous country and is so much less frenetic than here.   We go on Iona for the first time next week and are looking forward to experiencing all that she has to offer. You will have one massive advantage over us, in that if you are going in 3 weeks time you will be going just after the kids go back to school. We shall be sharing our cruise experience with well over 1,000 of the blighters 😂  

That's exactly why we booked a September cruise! The fjords do look beautiful. We've been to Scandinavia (Sweden, Finland, Denmark and Oslo) and love it, especially Sweden, but we're looking forward to the Fjords. 

• I am sure you will enjoy your cruise to the Fjords. We are going on Britannia in September. It will the fourth time I've taken a cruise to the Fjords. Just be warned cruising is addictive.

We went on our first cruise to the Fjords in June on Britannia, and, although initially I was a bit apprehensive, people on here reassured me and they were right we had a marvellous time.  It is definitely addictive, we ended up booking two more cruises for 2024. Have a great time!

2 minutes ago, Lucysnan said: We went on our first cruise to the Fjords in June on Britannia, and, although initially I was a bit apprehensive, people on here reassured me and they were right we had a marvellous time.  It is definitely addictive, we ended up booking two more cruises for 2024. Have a great time!

That''s reassuring to hear that you enjoyed the Fjords, being your first cruise too. If we enjoy it, I'm sure we'll want to do more. We'll have to wait until 2025 though as we're doing trips to Canada every 6 months at the moment to visit our daughter who has recently moved there. Mind you, a cruise to Alaska may be a possibility as our daughter lives in Vancouver

Sorry to butt in and go slightly off-topic, but @Selbourne , did you get your advance dining reservations sorted, particularly the Norwegian tasting menu?

4 minutes ago, TigerB said: Sorry to butt in and go slightly off-topic, but @Selbourne , did you get your advance dining reservations sorted, particularly the Norwegian tasting menu?

Hi. Yep, I did thanks. Booked everything at midnight on the night that they became available for booking. Glad that I did. Well before the day was out, the Norwegian Tasting menu had sold out and we wouldn’t have been able to book the other restaurants at the times we wanted. The only slots left were very early or after 9pm, which makes seeing the 10.30pm show impossible.   

We have booked two other nights in Epicurean (standard menu), one in Sindhu and one in the Limelight Club. I have also booked our daughters and partners into the Beach House for the night that we are doing the taster menu (as they didn’t fancy it). We intend to try to book into Keel and Cow one night and will use Olive Grove and Glass House for the odd lunch.   

Other than breakfast and some lunches, we shall probably only use the MDR for one night - the Celebration night. Whilst the Chefs Table concept doesn’t appeal, as a precaution I’ve also booked a table for 6 for the 8.30pm sitting, just in case we struggle to get in to the MDR. If we get to about 8.15pm, haven’t been called and still haven’t got a clue when we will eat, we may well have to give it a go. If we get a table I will cancel the table at Chefs Table, which I should imagine will get snapped up in a nano second as there are only tables for 2 left now!  

Cruising used to be about spontaneity, but now a military style plan is required to avoid disappointment! However, when you know that (thanks to the very useful tips from yourself and others) and are geared up ready to nab the bookings it is satisfying. Shows all booked also, but I don’t think they’ve sold out (yet). 😂  

Excellent, I'm pleased for you.  I reckon you've made the right call, no stress in trying to get into the MDR for dinner. You never know, you may be one of those that buck the trend and really like the Chef's Table.  I'm not holding my breath though! 🙄

@bronzevernis , sorry again to hi-jack your thread; I'll leave it alone now! 🤭

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P&O Cruises

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Pacific encounter, pacific adventure, pacific explorer, review of p&o cruises.

This is CruiseMapper's hub for both companies - P&O UK and P&O Australia. Both cruise lines are part of the Carnival Group of companies being subsidiaries of the world's largest cruise shipping company Carnival Corporation & PLC .

P&O UK is under the management of Carnival UK.

Note: There is a 3rd "PandO" company (not part of Carnival plc) - the UK-based P&O Ferries .

IMPORTANT : In May 2024, the parent company (Carnival Corporation) announced that in 2025 will discontinue its Australian brand "P&O Cruises Australia" (2000-founded), citing the South Pacific region's limited population and high operating costs. P&O AU's ship Pacific Explorer will be retired in February 2025 (sold or scrapped), while Pacific Encounter and Pacific Adventure will be transferred to/integrated into CCL-Carnival Cruise Line 's fleet and remain in Australia.

Company history and changes

P&O Cruises UK (POcruises.com) is a British-American passenger shipping company headquartered at Carnival House (Southampton, England) and operated/managed by Carnival UK. P&O was originally a constituent of “Peninsular and Oriental Steam Navigation Company” (1797-founded/1966-defunct) which was the world's oldest cruise line that operated the first-ever passenger ships.

P&O Cruises' sister company is P&O Cruises Australia. P&O Australia's current President is Marguerite Fitzgerald. while P&O UK's (as well as Carnival UK's) current President is Paul Ludlow.

In 2000, "P&O Cruises" was excluded from P&O Group, becoming the subsidiary "P&O Princess Cruises". In 2003, P&O Princess merged with Carnival, forming Carnival Corporation & plc.

P&O (UK and AU) holds as market share ~5% of the worldwide cruise industry. Both companies (P&O Australia and P&O UK) were created in 1977, re-branding P&O's passenger division. Arcadia was the fleet's first adults-only liner, followed by Adonia (now Azamara Pursuit ), Oriana and Aurora (April 2000).

P&O UK ships Arcadia and Aurora are currently marketed as adult-only.

In August 2017, Azura became the world's first cruise ship to perform gay weddings at sea. P&O UK's wedding package prices started from GBP 1200. For comparison, Cunard’s shipboard weddings cost starts at ~GBP 2570 ( RMS Queen Mary 2 ) and ~GBP 2120 ( Queen Victoria and Queen Elizabeth ). On MS Azura, gay wedding ceremonies are carried out by the ship’s Captain, while marriage licenses are issued by Bermuda's Government (as the vessel is registered in Hamilton Bermuda ).

In June 2018, P&O UK announced that Oriana leaves the fleet in August 2019. The liner (now named Piano Land ) was sold to the Chinese company Well Star Travel Cruise (brand of CTS-China Travel Services International). The Chinese company plans short cruises from Chinese homeports to ports in Japan and Southeast Asia (Thailand, Vietnam, Malaysia, Singapore, Brunei, Philippines, Indonesia).

Since May 1, 2019, P&O Cruises UK's Daily Service Charge per person (GBP 7) is no longer required. Crew tipping remains not expected or required.

In June 2021, P&O UK launched a mobile app to optimize pre-boarding and maximize onboard efficiency. The new "My Holiday" app is free of charge but available only on the ship. It allows pre-booking and making reservations onboard (dining times, restaurants, shows) via mobile phones and tablets. The app is an addition to the My Holiday (Reception Desk) which provides 24-hour assistance, including booking and how to use the application.

In summer 2023, two P&O UK ships (Iona and Arvia) introduced in their retail shops three kids' toy brands (Barbie, Hot Wheels Cars, Keycraft's Pocket Money) in addition to the always available toys from brands like Lego, Jellycat, TY (stuffed animals).

In April 2024 was introduced fleetwide the new illusion show "Unbelievable" created by Stephen Mulhern (TV presenter, magician, comedian) and Jonathan Wilkes (TV presenter, singer) and with Vegas-style choreography from Paul Domaine (show director, professional choreographer).

In June 2011 was announced that P&O UK will expand the fleet with a new 141,000-ton unit built by Fincantieri. The new vessel ( MV Britannia ) entered service in 2015. In January 2014, with Britannia was introduced a new livery based on UK's Union Flag.

On September 6, 2016, P&O UK (via Carnival Corporation) signed an MoA with Meyer Werft ( Papenburg Shipyard ) for building a new (company's largest) 5200-passenger vessel. In late-October 2016, P&O announced that the new ship ( Iona ) will have some of the largest at sea outdoor areas, glass-domed top deck, glass-walled atrium (full height) and wider and longer (approx 2600 ft / 800 m) Promenade Deck allowing multiple alfresco dining/open-air venues.

Iona was delivered in October 2020 and inaugurated in August 2021. The sistership Arvia was postponed (due to the COVID crisis) and delivered in December 2022 and inaugurated in January 2023.

The newest P&O UK vessel has max passenger capacity 6264, volume 187500 GT-tons, 18 decks, 2610 staterooms, 17 eateries (including 7 specialty restaurants/ Britannia has just 3), 12 bars/lounges, 13 entertainment venues, 4 swimming pools, 16 outdoor whirlpools. The top-deck Dome is an entertainment space, with a swimming pool, large jacuzzies, a retractable stage. This all-weather venue hosts daily entertainment and dining and nightly shows (aerial performances and light projections onto the covering glass roof).

P&O UK's newest ship is also LNG-powered (by liquefied natural gas). Two similar-design ships (180K tons) were also ordered for CCL-Carnival Cruise Line . On January 26, 2018, Carnival Corporation signed a shipbuilding contract with Meyer Werft for building a second (180,000 GT) liner for P&O, with the delivery scheduled for 2022. As of 2018, Carnival Corp’s fleet of newbuilds ( on order and under construction ) numbered 19 units, scheduled for deliveries in 2018-2022.

In January 2016, Carnival Corporation signed an MoA (memo of agreement) with Fincantieri to build 4 new units. Contracts were finalized in April 2016. Of these, 2 vessels were for Costa Asia (homeported in China), one for Princess and one for P&O Australia. With this shipbuilding order, the Corporation had a total of 17 new ships scheduled for deliveries between 2016 and 2020. The four vessels will be built at Fincantieri's shipyards in Monfalcone and Marghera, with scheduled deliveries in 2019-2020.

Three of the vessels are designed with gross tonnage 133,500 tons, LOA length is 323 m (1060 ft) and capacity 4000 passengers plus 1450 crew (2 are for Costa Asia, 1 for P&O AU). One ship with GT 143,700 tons and capacity 3560 passengers is for Princess. Both Costa ships are exclusively for the booming Chinese market. Each vessel is powered by two MAN diesel engines (model 14V48 / 60CR) plus three MAN diesel engines (medium-speed, model 8L48 / 60CR), providing total power output 62,400 kW. The engines are Tier-II compliant.

P&O Cruises Australia

P&O Cruises Australia Ltd is a British-American company with corporate headquarters at Carnival House (Southampton, England UK). P&O Australia is a sister company of P&O UK. Both are under Carnival UK's executive control. Currently, P&O Australia operates 3 boats deployed in the South Pacific Ocean on island-hopping itineraries - mainly roundtrips from homeports in Australia.

After numerous changes in the company’s organization, in 2000 P&O Group demerged all cruise shipping operations. Then, P&O Princess Cruises was created- a new company independent of P&O; consisting of AIDA Cruises , Princess Cruises , P&O Cruises Australia, P&O Cruises (UK), and later "Ocean Village" and A-Rosa Cruises (riverboats).

In 2003, Carnival Corporation merged with P&O Princess Cruises thus forming Carnival Corporation & plc- the largest cruise company in the world, with eleven cruise lines portfolio, including P&O AU. Official website pocruises.com.aunofollow.

Princess' oldest ship - Regal Princess, was transferred to P&O Australia in October 2007, and after a month of drydock refurbishment entered service as Pacific Dawn.

Carnival Corporation informed about the closure of Ocean Village (UK-based travel brand) on October 30, 2008. Both Ocean Village ships were transferred to P&O Australia - Ocean Village 2 (as Pacific Jewel, in December 2009) and Ocean Village 1 (as Pacific Pearl, in December 2010).

P&O ships sail on 270+ itineraries each year (with 120+ of them departing from Southampton), and visiting 90+ countries on 6 continents.

Pacific Pearl was renamed MV Columbus and in 2017 started operations for CMV . Pacific Pearl left the fleet in April 2017, after completing 294 voyages for P&O and carrying 1+ million passengers over 5 years. In November 2019, for Pacific Aria (now Celestyal Journey) and Pacific Dawn (now Ambience) were signed presale agreements with CMV and both ships were planned to start operations for the UK-based company in 2021 as "CMV Amy Johnson" (Pacific Dawn) and "CMV Ida Pfeiffer" (Pacific Aria). In September-October 2020, following CMV's bankruptcy , both vessels were acquired by new shipowners.

On November 25, 2015: P&O AU's entire fleet (all 5 liners) gathered in Sydney Harbour to celebrate the arrival of the fleetmates Pacific Aria and Pacific Eden.

In June 2018, P&O Australia launched with  Pacific Explorer "The Big Laugh" onboard show program - advertised as "the biggest comedy festival at sea". The program included all 14 stand-up comedy celebrities performing a total of 36 shipboard live shows (combined over 33 hours live performances). The program started with the 4-day roundtrip Sydney cruise to Moreton Island (departure June 20).

Among the guest comedians were Jimeoin (Irish), Matthew Matt Okine (AU), David Gerard Callan (Australian), Scared Weird Little Guys (Australian comedy music duo - John Fleming and Rusty Berther), David William "Hughesy" Hughes (AU), Harley Breen (AU), Claire Hooper (AU). "The Big Laugh" program comprised of all 72 comedy- themed cruises in 2018-2019. The famous Australian comedians performed during 2-, 3- and 4-night itineraries ("SeaBreaks") leaving roundtrip out of Sydney, Brisbane, Melbourne, Cairns, Auckland NZ.

In 2019, P&O AU scheduled the ever largest "comedy cruise" program in the company's history - 38 itineraries (January through October). On March 7, 2018, was announced that Pacific Eden is sold to the UK-based company CMV , joining CMV's fleet in April 2019.

Since 2007, P&O Australia ships' onboard retail shops are managed by Harding (UK-based travel and cruise retail group). In 2020, Harding was acquired by Davidson Kempner Capital Management LP (1983-founded, NYC-based investment management firm with USD 34+ billion in managed assets). Harding has hubs in Bristol (England) , Miami (Florida USA)  and Sydney (NSW Australia) .

New beverage packages

In May 2023, P&O UK introduced four new drink packages available fleetwide but only on longer voyages, with durations of at least 5 nights (or longer).

The beverage packages are at a fixed price per person and per day. The package's pricing is lower if purchased online and before the voyage.

• "The Refresh Drinks" package is priced GBP 9.85 (prior to the voyage) and GBP 10.95 (if purchased onboard).  The Refresh package Includes soft drinks (lemonade, Pepsi, juices).
• "The Alcohol-free Drinks" package is priced GBP 22.45 (before) and GBP 24.95 (onboard) and includes all The Refresh package's beverages plus Costa Coffee and sodas.
• "The Classic Drinks" package is priced GBP 40.45 (before) and GBP 44.95 (onboard) and includes all beverages from The Refresh and The Alcohol-free packages plus alcoholic beverages (spirits, wines, cocktails).
• "The Deluxe Drinks" package is priced GBP 49.45 (before) and GBP 54.95 (onboard) and includes all other packages' beverages plus specialty cocktails, premium spirits and wines. Additionally, passengers who buy The Deluxe Drinks package also receive 20% off on all drinks excluded from this package.

The above-listed new packages are for P&O UK ships only and introduced/first offered on the liners Iona and Ventura (starting May 20, 2023) and available fleetwide since July 2023.

P&O Cruise Personaliser

PandO Cruise Personaliser is an online service that allows passengers to update their before-sailing information and see in a concise form all their booking details. P&O Personaliser is NOT mandatory to complete but may be of great help in cases of emergency for the company to contact family members, relatives, friends.

To log in, you'll need to input your first and surname, and cruise reference number. It is received as part of your reservation confirmation (up to 120 days prior to departure, not available for 18-yo) or upon booking (up to 1 year). The same number serves all people included in the booking. On the Web page, there's information about cruise itinerary, stateroom (category and number), boarding times, contact info (including emergency contacts), passport data, medical and dietary requirements (if requested).

PO Cruise Insurance is optional. If purchased, the Insurance policy type is also shown (Standard or higher), package deal type, all kinds of pre-made reservations (shore excursions, Air, Spa), credit card number, luggage tags, etc.

• Dining /medical requests can't be entered online - they must be specified in the manual form.
• The accessible information about changes and updates pertains ONLY to a phone number, address, passport, emergency contacts.
• You can't book a cruise through P&O Cruise Personaliser - booking requires full payment and immigration details.
• Through the Personaliser you can make online reservations (shore excursions, tours, Spa, hairdresser, specialty restaurants), to update special requests and onboard preferences, or to add some additional services (babysitting, amenities, etc).
• Itinerary changes are also listed in the Cruise Personaliser form, along with other important updates.
• Immediately call P&O if you have forgotten or lost your booking number. Call between 7 am – 8 pm (Australian Eastern Standard Time - Monday to Friday) and Saturday (8 am - 5 pm) - phone number 1300-159-454.

PO Cruise Personaliser is accessed by both travel agents and passengers. With personal bookings (through a travel agent or P&O Reservations Centre) passengers receive reference numbers (after confirmation). On a particular booking, each passenger can access the Personaliser using the booking reference number and first name-surname. If you're not the booking person, contact the one who did it for obtaining booking reference. After log-in, note that all passengers' names in the booking party are displayed under the same reference number.

IMPORTANT - Each of the same-booking passengers is able to access the info about you and the other, i.e. you can update and provide information of all other passengers in your booking, and they can change your information. If you wish so, you could provide P&O with other passengers' personal information. Another case is when they are minors (younger than 18 years old). Then you must be a parent or legal guardian.

After providing P&O cruise company with the personal data needed on the Personaliser (and also with additional info if asked for more details), this database is used for updating pre-cruise information.

Certain information is sometimes required under maritime-customs-immigration-security laws. Personaliser info may be disclosed to P&O Cruises service providers (ticketing companies, travel, and port agents, authorities, emergency response providers, immigration, airlines, customs, shore tour operators, related entities) for Carnival Corporation's business purposes. Certain information is collected because of customs or immigration laws requirements. If you refuse to provide the information requested in the Personaliser, they may not be able to process the booking or provide certain services during the voyage.

(Coronavirus crisis) passenger shipping pause 2020-2021

Due to the COVID pandemic, P&O's entire fleet (all UK- and AU-based liners) is with an expanded cancellation policy. All bookings on pre-scheduled itineraries (departures in the period March 14 through August 31, 2020) were given the option to cancel up to 48 hours (prior departure) without penalties.

All affected bookings received a 125% refund in FCC (future cruise credit) transferred to a booking made before December 31, 2021, or 100% monetary refund. With the FCCs customers can also pay for cabin upgrades or book a second stateroom (on existing bookings). FCCs can be also gifted or transferred (options offered through December 31, 2021).

P&O UK canceled all voyages departing between March 14, 2020, and June 2021.

• P&O UK planned to resume operations in early-February 2021 (Caribbean fly-cruises from Barbados and St Lucia) and in mid-March 2021 (roundtrips out of Southampton).
• P&O UK's World Cruises 2021 (ships Arcadia and Aurora) were both canceled.

Next are listed P&O UK's ships and their first departure dates in 2021-2022 - AZURA (Dec 10, 2021), BRITANNIA (June 27, 2021/UK Coastal), AURORA (April 13, 2022/Mediterranean from Southampton), ARCADIA (March 27, 2022/Canaries from Southampton), IONA (Aug 7, 2021/ Maiden Voyage /UK Coastal), VENTURA (Oct 3, 2021/Canaries from Southampton).

P&O Australia canceled all departures between March 14, 2020, and May 31, 2022. P&O Australia resumed operations in 2022 with the ships Pacific EXPLORER (May 31/from Sydney), Pacific ENCOUNTER (Aug 27/from Brisbane), Pacific ADVENTURE (October 22/from Sydney).

Citing the Coronavirus crisis' impact, in early-July 2020, P&O UK sold the ship Oceana . A total of 190 scheduled itineraries (departures from homeports Southampton UK and Dubai UAE) were canceled.

Itinerary of P&O Cruises

P&O Cruises ships sail on mostly round-trip itineraries leaving from UK (Southampton, April through October), Caribbean (from Barbados, during winter) and from Australia (Sydney, Melbourne, Brisbane - year-round departures). While most PandO UK ships remain in Europe year-round, the line's largest vessels also sail in the Caribbean (out of Barbados) and offer longer world cruise itineraries.

Citing the COVID crisis' impact on the passenger shipping industry, in early-July 2020, P&O UK sold the cruise ship Oceana . A total of 190 scheduled itineraries (departures from homeports Southampton UK and  Dubai UAE ) were canceled.

P&O UK's 2025-2026 itinerary program (opened for booking on October 18, 2023) features 12 new for the company ports (including Los Angeles CA USA, Melbourne Victoria AU, Port Chalmers/Dunedin NZ, Benoa Bali Indonesia, Bodo Norway, Tangier Morocco). MS Britannia has scheduled two new Caribbean fly-cruise itineraries visiting Jamaica, Dominicana, Grand Turk). In January 2026, MS Aurora starts a 75-night Grand Voyage while MS Arcadia starts a 100-night World Circumnavigation Cruise (28 ports/destinations). Traditionally for P&O, both World  Voyages are roundtrips from Southampton.

(UK & AU) PO cruise itinerary changes

PO AU's vessels are all UK- flagged . However, all ships are registered in Bermuda ( Hamilton ) to allow shipboard weddings (at sea). These ceremonies are conducted by the Captains and are pretty popular.

Our P&O cruise schedules include the ships of both brands (Australia and UK).

In October 2022, P&O UK announced new "Scandinavia and Baltic Sea" itineraries debuting in 2024 summer, all of which are roundtrips from Southampton.

• (Arcadia) 16-night from GBP 1700 pp (June 25)
• (Aurora) 16-night from GBP 1350 pp (May 18) and 16-night from GBP 1450 pp (August 26)
• (Britannia) 14-night from GBP 1150 pp (May 10), plus 2x 14-night from GBP 1300 pp (August 30, September 20)

Arcadia also offers a 16-night "Iceland and Norway" voyage from GBP 1650 pp (July 30), while Britannia offers a 14-night "British Isles" from GBP 1300 pp (June 7) and a 14-night "Canary Islands" from GBP 1250 pp (July 5).  The new Baltic sailings feature overnight port stays in Copenhagen (Denmark), Helsinki (Finland), and Stockholm (Sweden).

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