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Frequently Asked Questions

Read on for a list of frequently asked questions about New Zealand travel.

The questions and answers below endeavour to answer a range of frequently asked questions regarding New Zealand. If you have specific questions relating to a tour you are interested in, please use the enquiry form to the right of the particular tour you are interested in.

Frequently Asked Questions on New Zealand Travel

When is the best time to book a tour to New Zealand? What is included in the tour price? When is the best time to visit New Zealand? What’s the climate like? What clothes should I take? Do I need a passport or visa to enter New Zealand? Can I use my credit cards/ATM cards in New Zealand? Are there any poisonous animals in New Zealand? Is it safe to drink the water in New Zealand? What is the voltage of electricity supply in New Zealand? Where are the international airports located in New Zealand? When is the best time to go trekking/hiking in New Zealand? Where is the capital of New Zealand? What is a Kiwi? What kind of night-life is available in New Zealand? Which types of activities are available for children? When are school holidays in New Zealand?

Select from the list above or read on for full answers to each of these frequently asked questions.

When is the best time to book a tour to New Zealand?

The short answer is – as early as possible. New Zealand Travel Organiser offer the advertised discounts for those visitors that book early. These discounts offer significant savings even over peak period travel.

Another factor to take into account is that accommodation and rental cars sell out well in advance over key periods for example from mid December to after Easter and also during key events such as Chinese New Year and sporting evening. We always recommend to book well in advance to avoid disappointment.

What is included in the tour/package price?

Every tour on our site has its own package/tour inclusions list outlining all inclusions. For self drive tours this includes all of your accommodation, rental vehicle inclusive of full vehicle insurance (zero excess), and also your must do activities. Guided tours include all of your accommodation, must do activities, a premium vehicle, a top New Zealand tour guide and fuel/petrol. There are no hidden extras. Travel insurance and flights to New Zealand are not included.

When is the best time to visit New Zealand?

You can visit New Zealand at any time of the year. Summer and winter temperatures vary by only about 10ºC over most of the country, making New Zealand an ideal holiday destination all year round.

What’s the climate like?

New Zealand’s seasons are the reverse of the Northern Hemisphere. This means that the warmest months are December, January and February, while the coldest are in June, July and August. Don’t let cold months put you off – winters tend to be short and generally fairly mild.

What clothes should I take?

Dress is informal and relaxed on most occasions. Smart casual clothes are acceptable at most restaurants and -night-spots. Men are generally not expected to wear suits and ties, except in a few of the top formal bars and restaurants in major cities.

In summer a light jacket or sweater should be included in your luggage should the weather turn cooler or you visit the high country. You can expect some rain, so include a light waterproof jacket or coat. Pack warm winter clothing if visiting between May and September. Layer your clothing.

Do I need a passport or visa to enter New Zealand?

All visitors to New Zealand must carry a passport that is valid for at least three months beyond the date you intend to leave the country.

Most visitors who intend to stay for less than three months do not require a visa. If you want to stay longer than three months, or your country of origin does not have a visa waiver agreement with New Zealand, then you will need to apply for a Visitor’s Visa. If you need more information look at the New Zealand Immigration Service website or the New Zealand Embassy website.

Can I use my credit cards/ATM cards in New Zealand?

All major international credit cards can be used in New Zealand and Travellers Cheque’s are accepted at hotels, banks and some stores. If your credit card is encoded with a PIN number you will be able to withdraw cash from automatic teller machines (ATMs) situated at banks and shopping centres throughout the country. You can pay for your tour online using Visa or MasterCard via our secure online form.

Are there any poisonous animals in New Zealand?

New Zealand has no snakes or dangerous wild animals, making it safe for visitors to enjoy outdoor activities.

Is it safe to drink the water in New Zealand?

New Zealand cities and towns have excellent water supplies and in all cases tap water is fresh and safe to drink. Water from rivers and lakes should be boiled, chemically treated or filtered before drinking to avoid stomach upsets.

What is the voltage of electricity supply in New Zealand? Do I need to take a converter?

Electricity is supplied throughout New Zealand at 230/240 volts (50 hertz), although most hotels and motels provide 110 volt AC sockets (rated at 20 watts) for electric razors only. For all other equipment, an adapter/converter is necessary, unless the item has a multi-voltage option. Please note that power outlets only accept flat three or two-pin plugs, depending on whether an earth connection is fitted.

Where are the international airports located in New Zealand?

New Zealand’s international airports are at Auckland, Wellington, Christchurch and Queenstown. Some flights from Australia also land at Rotorua, Hamilton, Palmerston North and Dunedin.

When is the best time to go trekking/hiking in New Zealand?

Tracks such as the Abel Tasman, Heaphy and Queen Charlotte Sounds Walkway located at the top of the South Island can be walked all year round. However, those tracks at higher altitudes such as the world famous Milford Track, Kepler and Routeburn are closed in the winter due to snow. You must book to walk the Milford and Routeburn tracks, which are open between October and April.

Where is the capital of New Zealand?

Wellington is the political, banking and financial centre for New Zealand. The Parliament building known as the ‘Beehive’ is one of the city’s top attractions. The National Archives, National Library and Old Government Buildings (the second largest wooden building in the world) are located nearby and are open to casual visitors free of charge.

What is a ‘Kiwi’?

The kiwi, New Zealand’s national emblem, is a flightless bird with hair-like feathers and a long, slender bill which it uses to pull worms and insects out of the ground. Found only in New Zealand, it is active at night in the wilderness areas of the country. Be sure to visit one of the many kiwi houses where you can watch them under special ‘nocturnal’ lighting.

New Zealanders often refer to themselves as Kiwis, and the term is also used as a short form for the famous kiwifruit. On the stock exchange, the New Zealand Dollar is also referred to as ’the kiwi’.

What kind of night-life is available in New Zealand?

Lively DJ and band scenes, particularly in the larger cities, have given New Zealand’s night life a renewed vibrancy. You will find a variety of night-clubs, cabarets, pubs, concerts and live performances to choose from, and there are also four casinos, in Auckland, Christchurch, Dunedin and Queenstown.

What types of activities are available for children?

If you are thinking about visiting with your family, you can be confident that New Zealand has a wide range of activities to keep your children happy. New Zealand’s parks and large areas of unspoilt wilderness are ideal places to expand your children’s appreciation of wildlife and the outdoors. Horse riding, snow activities, whale watching, fruit picking and wildlife centres and zoos are just some of the choices available.

If you are visiting the larger centres, you will find a range of themed attractions including Rainbow’s End (Auckland), Splash Planet (Hastings), Marine Land (Napier) and the International Antarctic Centre (Christchurch). Te Papa, New Zealand’s interactive national museum, has a range of activities for the whole family to enjoy, including Story Place, a haven for small children.

Most family restaurants have childrens’ menus and high chairs. Many cafes also have high chairs, and a toy basket to amuse babies and toddlers is becoming increasingly common in both cafes and shops. Most public gardens have well equipped play areas for young children, as do many holiday parks. Adventure playlands such as Chipmunks or Lollipop’s Playland are always popular with the very young — these can be found in most main centres.

Visitor Information Centres are a good source of information about activities that are fun for the whole family.

When are School Holidays in New Zealand?

Upcoming School Holidays

• 14 December 2019 Secondary School Summer Break Commences
• 21 December 2019 Primary School Summer Break Commences
• 27 January 2020 – 09 April 2020
• 28 April 2020 – 03 July 2020
• 20 July 2020 – 25 September 2020
• 12 October 2020 – 16/18 December 2020

Have a question we haven’t covered?

If you have any general questions about New Zealand that are not covered in this list of frequently asked questions, please email us for more information.

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Contact your personal New Zealand Travel specialist today...

Contact us: +64 3 443 2111 E: [email protected] Hours: Mon–Sat, 9am-5pm (NZDT)

New Zealand Travel Organiser Group

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CALL US Phone: +64 3 443 2111 EMAIL US [email protected] OUR LOCATION 37 Reece Crescent Wanaka 9305, New Zealand POSTAL ADDRESS PO Box 762, Wanaka 9343 New Zealand

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Helpful tips

Here's a few useful links to help with planning your trip to Aotearoa New Zealand.

• Best things to do in the North Island
• Best things to do in the South Island
• Other Islands
• Best ways to travel around
• Calculate travel times and distances

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New Zealand Travel Organiser

37 Reece Crescent , Wānaka Town , New Zealand .

New Zealand Travel Organiser specialises in booking custom New Zealand holiday packages inclusive of all accommodation, must-do activities and transport (rental car, coach or chauffeured touring vehicle). Contact us for a custom itinerary and quote.

How it works – your New Zealand Holiday Package. The first step is to make contact with us. You can do this by enquiring about one of our suggested holiday packages or you can simply email us. Your personal consultant will be in touch within 12 hours (depending on your time zone), we are located in New Zealand. Your highly specialised consultant will then communicate with you via phone and email to determine exactly what you are looking for. You will then receive an itinerary via email, which of course can be customised further. Once your holiday is perfect, it is time to book. All bookings are made on your behalf and within 10 days you will receive your confirmed holiday documents. Contact us to get started: [email protected]

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Offering New Zealand self drive tours, holiday packages & private guided tours. Touring New Zealand is on nearly every traveler’s bucket list. That’s why New Zealand Travel Organiser specialises in booking New Zealand tours for exploring the North and South Islands.

A New Zealand self drive tour gives travelers the freedom to really delve into the country, get a sense of the open road and take in the breathtaking landscapes at their own pace. At the same time, the vehicle, accommodation and not-to-be-missed attractions are already booked and paid for.

Stunning nature, scenic routes and spectacular terrain are what New Zealand is famous for. Whether guests wants to dive into Kiwi culture in the major cities, see the country’s most iconic tourist attractions or prefer to travel along stunning coastlines, beaches, mountains, fiords and glaciers, NZ Travel Organiser can’t wait to design the perfect itinerary. 

Browse their range of New Zealand tours for ideas and inspiration, both along the most famous routes and off the beaten track. Then, get in touch and let them create the perfect package. 

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Offering New Zealand self drive tours, holiday packages & private guided tours. Touring New Zealand is on nearly every traveler’s bucket list. That’s why New Zealand Travel Organiser specialises in booking New Zealand tours for exploring the North and South Islands.

A New Zealand self drive tour gives travelers the freedom to really delve into the country, get a sense of the open road and take in the breathtaking landscapes at their own pace. At the same time, the vehicle, accommodation and not-to-be-missed attractions are already booked and paid for.

Stunning nature, scenic routes and spectacular terrain are what New Zealand is famous for. Whether guests wants to dive into Kiwi culture in the major cities, see the country’s most iconic tourist attractions or prefer to travel along stunning coastlines, beaches, mountains, fiords and glaciers, NZ Travel Organiser can’t wait to design the perfect itinerary. 

Browse their range of New Zealand tours for ideas and inspiration, both along the most famous routes and off the beaten track. Then, get in touch and let them create the perfect package. 

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Private Escorted New Zealand Guided Tours – Book Now for 2024/25

Private New Zealand Guided Tours with your own driver-guide. Exciting range of tours for 2024/2025. Start planning with your personal consultant. Journey through the best of New Zealand with one of our guided tours. Your private tour guide-driver will cater your vacation to suit you, whether you are a couple, family, group of friends or extended group. Moreover they will ensure you hit all the highlights – at the pace you like best.

Choose the length of tour you would prefer, or ask us for a different length. Our guided tours are fully customisable, so if you want to add or change any details, we will make it happen!

We offers guided New Zealand tour packages and all inclusive package deals. We specialise in tailored private guided ‘escorted’ tours for couples, families and small or large groups.

Superb personal tour guides

By the end of your vacation, your private guide will feel like a close friend. Our guides are experts on New Zealand, with a lifetime’s worth of insider knowledge, including insights into all the highlights and hidden gems that make New Zealand so special.

Your highly experienced New Zealand tour guide will meet you at any airport or your choice and take care of all driving throughout your holiday.

In addition to showing off the sights, your guide will enrich your experience with stories of New Zealand’s Maori and European history. You will gain explanations of the powerful natural forces that shaped the dramatic landscape. All this plus the personal touch that makes our guided tours unsurpassable.

Your guide will share insider knowledge about the best viewpoints, the most scenic walkways, the most delicious restaurants, the local watering holes, and the quirky local shops.

There’s a reason why our guided tours are so phenomenal – because nothing can beat seeing New Zealand through the eyes of a local.

Moreover, your guide will customise your New Zealand guided tour to suit your group in every way. If you are travelling as a family, your guide will provide diversions to keep everyone happy, young and old. If you have a particular interest in history, culture, geology, wineries, wildlife, photography, etc. let us know. Your guide will tailor your holiday to include a wealth of knowledge about your area of interest.

Fully customised, one-of-a-kind itineraries

Though we provide a number of example itineraries to get you started, it is our experience that makes no two guided tours the same.

Our all inclusive trips to New Zealand are carefully crafted to surpass every expectation. We will work with you until your New Zealand guided tour itinerary looks exactly the way you want it to. No detail is too small to consider!

So if your top destination is not on one of our itineraries, let us know and we will work it in.

Or, if you truly want a bespoke experience, we love working with you to design a fully customised adventure. Just get in touch with us, and we will schedule a time to discuss your ideas and desires. Then we can start planning the trip of a lifetime for you.

Our team is based locally in New Zealand, and we have all travelled extensively throughout New Zealand. We provide hands-on assistance through every step of the planning and booking process. Furthermore we have a vast range of knowledge about New Zealand that we call upon when crafting each itinerary.

Everything under the sun – New Zealand Guided Tours

As New Zealand’s top Guided Tour Operator we offer holidays and vacations to international travellers wishing to travel around the North Island, South Island or New Zealand in its entirety. We even offer special interest tour packages, such as Lord of the Rings tours as well as Luxury Guided Tours .

New Zealand is unique in that practically every type of landscape is found within this very small country. Our activities are carefully selected to showcase the very best of each unique location. And of course we can customise your activity inclusions as well.

If you have a taste for adventure, we can provide all different levels of excitement, from jet-boating through to skydiving.

If you enjoy active sports, you can try a staggering range of activities in New Zealand. From mountain biking and hiking, through to swimming with dolphins, rafting, canyoning, and adventure caving.

And if wildlife is your passion, you won’t want to miss seeing our fantastic native animals, many which can be found nowhere else in the world. Penguins, kiwis, dolphins, whales, seals, wekas, keas…you can discover all of these stunning animals in the wild.

And if you think of anything else you have always wanted to try, New Zealand is the place to do it!

Excellent accommodation

We work with all of the top accommodation operators throughout New Zealand, so you are guaranteed to be comfortable and well-looked-after during your stay. Our hotels, motels, and apartment complexes are located in the very best locations. We make sure they are within easy walking distance of the town centres, and often come with breathtaking views.

You have the option to choose your level of accommodation, from standard 4-star accommodation through to luxurious 5-star accommodation. We can even include exquisite luxury lodges in your itinerary.

Experience New Zealand Highlights on your New Zealand Guided Tours

From majestic fiords to glowworm grottos, there is no better way to discover the magic of New Zealand than with a personalised guided tour. This will be the vacation of a lifetime!

If you are travelling with younger children, you may wish to check out our family guided tours. And if you have less than 10 days here, we recommend that you choose either a  North Island Tour or South Island Tour as your focus.

Looking for a New Zealand Guided Tours luxury experience, guided or independent? Visit New Zealand Luxury Escapes .

Your happiness is our priority – so let us know what we can do to make your all inclusive vacation the best it can possibly be!

Read our reviews here. Or get in touch  with our team directly here to start planning your New Zealand Tour. 

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Contact your personal New Zealand Travel specialist today...

Contact us: +64 3 443 2111 E: [email protected] Hours: Mon–Sat, 9am-5pm (NZDT)

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CALL US Phone: +64 3 443 2111 EMAIL US [email protected] OUR LOCATION 37 Reece Crescent Wanaka 9305, New Zealand POSTAL ADDRESS PO Box 762, Wanaka 9343 New Zealand

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Home » Meet the Team » Francine Smith – Managing Director

Francine Smith – Managing Director

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I am the owner of New Zealand Luxury Escapes. Originally from the North Island, I now call the South Island home, having lived in Wanaka since 2005. I am very passionate about presenting and sharing New Zealand with the rest of the world. New Zealand is one of the most stunning places on earth and our goal is to ensure you get to experience an outstanding New Zealand experience, that is personalised and very memorable! I plan and book New Zealand vacations for clients and feel it is important to maintain this contact to ensure we are consistently exceeding customer expectations. I am also heavily involved in the design and usability of our website and virtually all aspects of the company.

Quick Enquiry

Travel consultants.

Contact your personal New Zealand Travel specialist today...

Contact us: +64 3 443 2111 E: info@[email protected] Hours: Mon–Sat, 9am-5pm (NZDT)

New Zealand Travel Organiser Group

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CALL US Phone: +64 3 443 2111 EMAIL US [email protected] OUR LOCATION 37 Reece Crescent Wanaka 9305, New Zealand POSTAL ADDRESS PO Box 762, Wanaka 9343 New Zealand

© 2024 NZ Travel Organiser Ltd Website by Webstudio

Call Us: NZ + 64 21 62 94 98

Authentic New Zealand Travel Experiences

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Romantic stays and exciting tours throughout North and South Island key locations.

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Experience some of the best nature and lifestyle attractions in New Zealand.

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Enjoy family time in New Zealand with children friendly activities and stays.

Your Key Benefits With Us...

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Easy & Personalised Travel Planning steps...

Step 1: View our Sample New Zealand Travel Itineraries – you can 'mix and match' them! Step 2: Receive and review your very own personalised Travel Itinerary & Quote Proposal. Step 3: Communicate with Michael Nees, NZ travel expert (by Email, Phone, Skype).

12 Days North + South Island Itinerary

14 days honeymoon package nz, new zealand family itinerary in 14 days, new zealand nature vacation in 16 days.

We are Travellers, just like you!

We personally visit the regions and places we list

Over the past 30 years I have been travelling through New Zealand covering the entire North and South Island. It’s been my passion and commitment to find hidden beautiful places to stay, plus unique and authentic activities. New Zealand is full of hidden secrets! Guest New Zealand will definitely make your New Zealand trip planning easy and fun – let us help you find an authentic travel experience to make lasting wonderful memories.

Now Offering Virtual Tourism Packages

In the future, Tourism will be a combination of traditional holidays and virtual travel experiences. With Virtual Journeys, you will be able to travel without leaving home. These immersive experiences will ignite your senses and make you feel as though you are physically there at location. Our Virtual Travel section will introduce you to immersive VR/360 Immersive recordings, Online Experience tours and 360 Livestream engagements.

Option 1: VR/360 Immersive Tours

Travel from the Comfort of Your Home. Go Anytime.

Option 2: Live Online Experiences

Save Money & Visit More Destinations around the World.

Option 3: 360 Live Tours & 3D Scans

Travel Anywhere Sustainably & Leave No Carbon Footprint.

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37 Reece Cres

Wanaka 9305

New Zealand

About the Business

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Francine S.

Business Owner

New Zealand Travel Organiser has been operating since 2008 and is New Zealand owned and operated, based in beautiful Wanaka, in the South Island of New Zealand. New Zealand Travel Organiser is a member of the Tourism Industry Association of New Zealand (TIA) and with a qualified background in tourism and management plus thirty years of business expertise, we can't wait to book your New Zealand holiday and travel needs! Our philosophy is to provide you with the most amazing New Zealand holiday that you will never forget. To do this we have personally selected and personally recommended a range of New Zealand must do activities, accommodation providers and New Zealand transport options. As well as offering a very high quality product, we are passionate about providing amazing customer service and travel support throughout your holiday. We have a team of tour specialists that share our company vision and passion, who can't wait to tailor a New Zealand holiday to your individual needs and make your New Zealand holiday your best holiday yet! NZTravelOrganiser.com specialises in booking self drive tour packages and also private guided tours. We have a range of top tours and packages to choose from and each tour/package can be customised to suit your individual interests, requirements, timeframe and budget. We can also create you a New Zealand holiday from scratch reflecting exactly what you would like to do and see. …

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