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Pinnable World Map
![pinnable journey map license](https://www.instructables.com/assets/img/license/by-nc-sa_small.png)
Introduction: Pinnable World Map
![pinnable journey map Pinnable World Map](https://content.instructables.com/F8F/E4KN/J4SQ2S7P/F8FE4KNJ4SQ2S7P.jpg?auto=webp&fit=bounds&frame=1&height=1024&width=1024auto=webp&frame=1&height=300)
"The world is a book, and those who do not travel read only a page." Saint Augustine
Let's be honest - travelling is awesome. There is nothing better than discovering foreign lands and cultures while at the same time seeing your perspective and mindset change.
I am a big adventure fan. I try to travel as much as possible with my limited student budget. After finishing a bike tour to Russia, a hitchhiking trip to Poland and tropical adventure to French Guiana this year I realised that there are quite a few places that I have visited in my life. Trying to recall all of them turned out to be a tricky task. I realised that I needed some sort of neat way to mark down where I have been and where I still want to go . Of course, the only logical solution for me was a big retro-looking wall mounted pinnable world map.
Follow me along as I show you exactly how I did it. Be sure to watch the video!
If you like this project give it a vote in a contest! Subscribing and following would also make me really happy! :)
Let's get started!
Step 1: Tools and Materials
![pinnable journey map Tools and Materials](https://content.instructables.com/FQ1/AGPV/J4SQ24PA/FQ1AGPVJ4SQ24PA.jpg?auto=webp&fit=bounds&frame=1&height=1024&width=1024auto=webp&frame=1&height=300)
You will need:
- World map (duh) I used this one from Ebay. It measures 100X66 cm which is big enough so that smaller countries like Luxembourg or Liechtenstein can also be seen.
- Some wood for the frame. I used Alder
- 2 picture hangers and a few small nails
- Thin plywood or other sheet material for the backing
- A foam board that can hold your pins. I used two layers of 5mm parquet flooring insulator. Cork boards could also be used but it will be much more expensive.
- Some sort of finish like linseed oil or shellac, etc.
- Sanding blocks (and orbital sander)
- masking tape
There are of course other designs that do not require the use of woodworking tools. For example, you could buy a ready-made picture frame or just leave it frameless altogether!
![pinnable journey map 1](https://content.instructables.com/FS1/7E1H/J4SQ24VC/FS17E1HJ4SQ24VC.jpg?auto=webp&fit=bounds&frame=1&height=1024&width=1024auto=webp&frame=1&height=300)
The build process is really simple and straight forward.
- Cut the wood to size (you can make as wide or thin frame as you like)
- Use a sanding block with 150 grit sandpaper (or orbital sander) to remove rough marks left by the sawblade.
- Use the table saw again to cut a similar groove as shown in the picture.
- Use miter sled or miter saw to cut 45-degree angles. Go slowly on this step and be sure to double check! You can always remove wood but never add it!
- Cut the backing to size
- On a flat surface use masking tape to clamp and glue the frame together. Here is an awesome video from Chris Salomone explaining how to do it. Be sure to also add the backing to ensure the frame is perfectly square.
![pinnable journey map 2](https://content.instructables.com/FSM/6DDS/J4SQ24NK/FSM6DDSJ4SQ24NK.jpg?auto=webp&fit=bounds&frame=1&width=1024auto=webp&frame=1&height=300)
7. Sand the frame and fill cracks with wood putty or sawdust-wood glue mix.
8. Apply finish
9. Cut the foam to size and glue it on the wooden backing using adhesive of your choice. I used regular silicone. Do not use hot glue as it will melt the foam.
10. Also, glue the map to the foam
11. Fit it all to the frame and secure the backing with nails as shown in the picture.
12. Lastly, add two picture hangers
13. Hang it on the wall and start pinning!
Step 4: The End!
![pinnable journey map The End!](https://content.instructables.com/F40/DBBB/J4SQ249F/F40DBBBJ4SQ249F.jpg?auto=webp&fit=bounds&frame=1&height=1024&width=1024auto=webp&frame=1&height=300)
I am really pleased how this turned out! Only after pinning down all the places I have been did I realise that there are still whole continents waiting to be discovered! The adventure shall not end soon!
Do you like it? Have you made something similar? Would you do something differently? Got any questions? Need help with anything? Let me know in the comments!
And if you like my projects be sure to vote, follow and subscribe ! I really appreciate it!
![pinnable journey map Travel Contest 2017](https://content.instructables.com/FA0/W275/J2UPBD5D/FA0W275J2UPBD5D.jpg?auto=webp&frame=1&width=320)
Participated in the Travel Contest 2017
Recommendations
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Outdoor Life Contest
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Make it Resilient
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Puzzles and Games Contest
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Push Pin World Map (Pin Board) - Rustic Vintage
Old world style meets modern utility with this old-fashioned world map in our Rustic Vintage colorway. With the classic look of hand-drawn maps from days gone by, you can showcase your world travels in style!
Our Rustic Vintage maps bring timeless character to your home with the look of aged paper and the accurate proportions you need to visualize your next trip courtesy of the popular Mercator projection . Dating back to 1569, the Mercator is one of the most famous projections ever used. To this day, it remains wildly popular and is perfect for your vacation map!
Our maps are available as push pin boards or posters. Use posters for art projects or budget-friendly alternatives to our pin boards by combining them with our pin stickers . (Note that poster maps do not come with pins or frames.)
- Our push pin maps come with two complimentary boxes of push pins in your choice of colors. Each box contains 50 pins.
- Wood fiber pin board holds your push pins in place
- Maps come in 5 different sizes to perfectly fit any space
- Personalize your map's legend as a gift or to sum up your trip with an epic quote
- Choose two pin colors to organize your travel plans
- All major cities are clearly labeled
- All hardware included; just hang it up and start planning!
Personalize Your Legend
Make it one of a kind & meaningful to YOU. After all, they're your travels, completely unique to you. Your map should show it!
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Any order placed before 12:00 PM ET will be shipped the following business day. Enjoy free shipping on your order of $99 or more within the contiguous USA.
Zero Risk Returns
Any map can be returned to us for a refund — even personalized ones!
The Difference Between Push Pin Maps and Posters
Push pin map.
Ready to pin! A beautiful map printed on canvas, precision-stretched & stapled around our internal wood frame including a pinnable wood fiber back board ( not a cheap foam backer board like most other brands).
For a tighter budget or a craft project! Printed on heavy matte poster paper rather than canvas. It will arrive rolled. Note that posters do not come with push pins by default, but you can purchase them as needed.
Make Your "Someday" Happen Today
In today's busy world, it's tough to find time to prioritize travel. Too often, we talk about planning that big trip "someday" and it never seems to happen. At Conquest Maps, we want your "someday" to be today. If you can physically see your travel plans, you're 42% more likely to turn them into reality . That's why we design attractive push pin vacation maps as vision boards to bring your "someday" plans to life. Use them to plan your next big adventure and make the world your oyster!
Once you return, use your old fashioned world map to remember your travels. Pair it with our custom canvas prints , or pick up a matching expansion pin board to show off souvenirs such as ticket stubs and postcards.
Customer Reviews
Super quick delivery!
My husband loves it. We added pictures of all the places we’ve been together. Everyone who comes over comments on how beautiful it is
What a great way to save memories!!
Map is amazing. Exactly what we wanted!
The map is of high quality and pins go into the locations easily and we love the look.
We absolutely love our world map. It was my gift to my husband and the quality exceeded my expectations! The only disappointment was minor: about 4 of the pins came bent or blunt and couldn’t be used. Maybe a little QC of the pins would be good. But I would buy again and recommend it to others!
Bought this as a Christmas gift for my husband. He’s been wanting one for a long time and I decided to surprise him. The framed map was packaged incredibly well and arrived in perfect condition. I was worried the large flat shape would get bent or twisted & damaged during shipping but it was packaged in such a way that there was absolutely no chance of that happening. The map itself is very sturdy with a solid backing for the push pins and the colors are lovely. We had a good time sitting down and putting in all our push pins together. I’ve seen some comments that the push pins are too large. We bought the 32”x48” map and we thought the pin size was perfect for us. However we did see where the pins could be too large if you’re trying to mark a bunch of individual Caribbean islands or a bunch of US or European cities close to each other, especially for a smaller map size. Overall we were thrilled with this map and will cherish it for a long time.
I was a bit skeptical about this purchase but pleasanty surprised in the quality if the map, it's construction and the personalization. Highly recommended.
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World pin maps
Capture and commemorate your global travels with our World Push Pin Travel Maps. Discover our customizable world maps with pins, available in various sizes and colors. Perfect for tracking past journeys and planning future explorations, these maps offer a stunning visual log of your adventures.
![pinnable journey map World map canvas](https://pinadventures.com/wp-content/uploads/2022/09/shop-categories-world-canvas-300x71.jpg)
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Our Push Pin Journey Maps are a perfect way to capture and display all the places you've been, and all the places that you're going!
Meticulously detailed with major cities, capitals, and the national parks of each of the 50 states, it's not only a fun way to capture your travels across the USA, but a great centerpiece and conversation piece for your living room.
Every Journey Map is elegantly designed to compliment your home decor and is hand-crafted using the finest materials to last you for generations to come. Your map even includes free personalization which enables you to personalize your map's legend to make it uniquely yours.
After you place your order, it's assigned to our Design Team who will personally hand design your map and make sure it looks perfect. Our Design Team will also email you a free digital preview of your final design before we manufacture it so that you can see exactly what it looks like before we start manufacturing it (you will be able to request final adjustments at that point as well).
Your Journey Map can be ordered either as a Framed Canvas or as an Unframed Canvas Roll and includes the following features:
Framed Canvas:
- Printed in the USA on a genuine, gallery-grade poly-cotton blend canvas material
- Professionally gallery-wrapped over and around a 1.5" deep wooden frame with artwork extending around the sides (like how oil canvas paintings in art galleries are made)
- Canvas is mounted over a high-density backing to securely hold your push pins in place
- Arrives ready-to-hang with mounting hardware pre-installed on the back of the map
- Includes free personalization and a free digital preview by our Design Team
Unframed Canvas Roll:
- Arrives as a rolled canvas for those who are planning on mounting and framing their own maps and is printed in the USA on the same genuine, gallery-grade poly-cotton blend canvas material that we use on our framed maps
- Unrolls to lay 100% flat for ease of mounting and framing (unlike cheaper paper-based poster maps which do not naturally unroll)
Enter your personalized legend title, and your Line 1 and Line 2 pin titles (example)
![pinnable journey map pinnable journey map](https://sentigrams.com/cdn/shop/files/Legend_Vintage-Explorer_Zoom.jpg?v=1686019353)
Legend Title
Text Alignment (what's this?) Centered Pin Aligned
Special Requests (optional)
Artist Name
Text (Line 1)
Sub-Text (Line 2)
Primary Text (optional)
Secondary Text (optional)
Location of Event
Date of Event
Time of Event (optional)
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Four new officers started their career journeys with our department today. Officers Adam Humphrey, Austin Taylor, Trevor Myers, and Kyle Hoffman were sworn in at the June25th Board of Supervisors Meeting and started their police academy training today, July 8th at the Harrisburg Community College Act 120 Police Academy. They are slated to graduate in December 2024. In the photo - Lt. Tim Roche, Officer Kyle Hoffman, Officer Trevor Myers, Officer Austin Taylor, Officer Adam Humphrey, and Lt. Bob Demmel.
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Let our customers speak for us!
Highly recommend! My mother was so pleased with the map I was gifted by a family member that she wanted to get one for herself. We were on a time crunch, and Push Pin really came through in getting us my mom's map in time. They were attentive, friendly, and professional. Will definitely buy again!
A* shipper. Excellent products. Purchased my US Map first and was very pleased
I couldn’t be happier with the quality of the map I’m very happy with my purchase and would recommend
I bought this map as a Mother's Day present. It arrived in a timely fashion and it was a big hit! I bought a version with a black frame and the personalized plaque. The map is beautiful, detailed and it's easy to add the pins.
Awesome map. Shipping and packaging was perfect.
This is an awesome push pin map. High-quality printing and very nice frame! Great gift for travelers.
Ordered for my daughter for graduation. She has studied abroad and this was perfect for her to document her travels! Framed beautifully! Colors perfect! Super fast shipping!
We are very happy with the quality of the map.
Timely and correct delivery. Well-made product.
Purchased for my wife to track ancestry travels. Great tool. Loved the quality. Added push-pins was perfect for display. Thanks for expeditious service. Certainly would recommend.
Gorgeous. Now just need to find a place on the wall for it and start pinning!!!
The map is beautiful and perfect. I think I’m more excited to add all the cute pins to the map than I am actually going on the trip itself. I would highly recommend to a friend.
We love the map and were excited to start marking the places we’ve traveled, upcoming scheduled trips, and places we’d like to visit on our bucket list (not yet scheduled). The 3 color pin options allow you to differentiate. It would be cool to have a key option on the map that spells out what the different pin colors mean. For now, we are letting our visitors know the meaning we came up with for each pin colors. I love walking by it as it brings a smile to my fact when I think about our upcoming travel plans.
I ordered a custom map for my wife’s Valentine’s Day gift. It was perfect with great communication during the ordering and creating process. It was shipped quickly and arrived with no problems. 100% would recommend.
Our family is so excited to fill this map with pins and use it to plan our future adventures together. Highly recommend the canvas wraparound map!
Want To Create Journey Maps That Accomplish Your Goals? Get Clear On Purpose!
Joana de Quintanilha , VP, Principal Analyst
Journey maps are still wildly popular, and for good reason: Done right, they can transform the customer experience (CX) your company delivers and even alter its culture. Although journey maps can be powerful tools for driving change, CX teams often struggle to get the most out of their mapping efforts, in part because the deliverables they present aren’t suited to them or the situation.
Journey maps must have a clear purpose!
Ask yourself:
- Who is the journey map for? Example: Is it for executive reporting or for a CX design team that needs more detail?
- How will the journey map be used? Example: Is it for executive buy-in; employee training; project prioritization? All of the above?
Untailored Journey Maps Are A Bad Fit For Any Occasion
Untailored maps provide too much information, the wrong information, or the correct information in a difficult-to-decipher format. That undermines maps’ power to illuminate and persuade — regardless of whether the CX team needs the map to help deepen customer understanding, break down silos, inject customer thinking into the design process, or train employees.
CX teams should approach each journey mapping project with a specific purpose in mind. Nevertheless, one project should result in a variety of outputs, each of which should be tailored to a different use case by speaking directly to a specific audience about specific goals.
A Journey Map Is A Means To An End
![pinnable journey map](https://go.forrester.com/wp-content/uploads/2024/07/CJMUseCases.jpg)
Build Your Journey Maps Like Lego, With Building Blocks
CX practitioners are often unsure of how to present the elements of their journey maps, like: metrics, emotion curves, ecosystem maps, multiple personas, illustrations, supplementary deliverables, and future-state maps. One size does not fit all.
CX professionals can make their journey maps more effective by considering the audience and use case to determine what information to include on each map. Nevertheless, there are many ways to show common journey mapping elements, and using the right visuals can make maps more informative, accessible, and persuasive.
Use The Seven Steps Of Highly Effective Journey Mapping To Drive Action From Your Maps
To unlock the power of journey maps as a transformational tool, CX professionals should follow seven essential steps. The steps fall into three change management phases:
- Frame the journey mapping effort.
- Create the journey map.
- Ensure gains from journey mapping.
![pinnable journey map Seven steps of journey mapping graphic](https://go.forrester.com/wp-content/uploads/2024/07/Seven-steps-of-journey-mapping-graphic.jpg)
For Journey Mapping To Succeed, It’s Vital To:
- Frame your approach by starting with a clear purpose and goal.
- Pick the right building blocks to build tangible, actionable journey maps.
- Identify connections across journeys in your journey atlas.
- Ensure stakeholder buy in to drive action and show results.
Join me and my colleague, VP and research director Martin Gill, on July 16 as we discuss these best practices, share practical tips, and highlight case studies on how leading CX teams are setting themselves up for journey success, and examine how AI is elevating journey mapping tools into real-time, operational CX management platforms. Learn more and register.
- Age of the Customer
- customer centricity
- customer experience
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Travel | pack your bags and set your intentions: an easy flight to tulum, mexico, will take you on a self-care journey like no other.
![Tulum's picturesque, pristine beaches attract visitors from around the world. (The Beach Tulum) Tulum's picturesque, pristine beaches attract visitors from around the world. (The Beach Tulum)](https://www.chicagotribune.com/wp-content/uploads/2024/07/ctc-l-travel-direct-to-tulum-10.jpg?w=525)
When I found myself googling “symptoms of burnout” more often than “funny cat videos,” I decided it was time for a wellness retreat. And now it’s easier than ever to visit one of the most spectacular wellness-focused destinations in the world: Tulum, Mexico, known for its seaside boutique hotels, lush flora, turquoise waters and boho beach town vibe.
In a little under four hours, I was in the heart of the Mayan Riviera. I traveled solo on United Airlines’ new, daily nonstop flight from O’Hare International Airport to Tulum’s recently inaugurated Felipe Carrillo Puerto International Airport.
Nestled within the verdant jungle about 90 miles south of Cancun, the aptly named “aeropuerto en la selva,” or airport in the jungle, streamlines access to the Riviera Maya region. The celebrated tourism hot spot extends along the eastern coastline of the Yucatán Peninsula, bridging Playa del Carmen and Tulum in Quintana Roo, Mexico’s southeastern state.
Tulum’s new airport, constructed with eco-friendly materials and a design that mirrors the peninsula’s biodiversity, boasts energy-efficient lighting and water conservation systems, underscoring the region’s commitment to sustainability.
While navigating through O’Hare can feel like a real-life game of “Frogger,” where you’re dodging a frenzy of luggage carts and harried travelers, Tulum’s state-of-the-art airport, with its single terminal, is much more serene and a mere 40-minute ride to the sandy shores of the beach town.
As we glided down the airport access road, slicing through the dense Yucatan jungle to join Quintana Roo’s coastal Highway 307, my eyes were drawn to the numerous “Beware of Jaguar” signs along the way.
I asked my taxi driver, “Have any jaguars ever crossed your path here?”
“Three!” he answered. “They’re so majestic, so awe-inspiring.”
The population of jaguars in Mexico has been increasing, which is a promising sign that national conservation strategies are working. From 2010 to 2018, the jaguar population in Mexico grew by about 800, marking a 20% increase to an estimated 4,800 jaguars, due to various efforts, such as preserving wildlife corridors and sanctuaries and resolving conflicts with local livestock owners.
Wellness is a way of life
Tulum is a serene alternative to party hub Cancun, which is about a two-hour drive up the coast.
![pinnable journey map In addition to its spa, The Beach Tulum offers complimentary morning and evening yoga classes. (The Beach Tulum)](https://i0.wp.com/www.chicagotribune.com/wp-content/uploads/2024/07/ctc-l-travel-direct-to-tulum-06.jpg?fit=620%2C9999px&ssl=1)
It wasn’t until the 21st century that Tulum began to be recognized as a tourist destination. In 1960, the town’s population stood at a little over 90 people. By 2000, that number skyrocketed to 12,000 as Tulum’s picturesque, pristine beaches began attracting visitors from around the world.
In Tulum, wellness is not just an activity; it’s a way of life. At my resort, The Beach Tulum, an idyllic 28-room, adults-only boutique hotel, it was easy to focus on self-care.
Every morning, I flung open my veranda doors to sea views and took a dip in my private plunge pool before enjoying a leisurely breakfast in my bikini, toes in the sand, at Fresco’s , a casual cafe just beyond the beach. My morning go-to was a smoothie bowl, a thicker, vitamin-packed version of a traditional smoothie featuring a variety of tropical fruits and topped with nuts, seeds, and granola, found on menus across town.
When I wasn’t napping in the hammock on my veranda or reading a book poolside, I was diving into the sea or walking barefoot along the powdery, white sand beach.
![pinnable journey map Tulum's laid-back vibe features a powdery, white sand beach. (The Beach Tulum)](https://i0.wp.com/www.chicagotribune.com/wp-content/uploads/2024/07/ctc-l-travel-direct-to-tulum-07.jpg?fit=620%2C9999px&ssl=1)
Tulum’s laid-back, beachy vibe creates the perfect backdrop for yoga practice. Most of the boutique hotels here offer complimentary daily yoga classes. Perhaps best of all, the many yoga studios are designed to integrate with the natural surroundings.
At The Beach Tulum, complimentary morning and evening yoga classes are held in a dreamy, treetop palapa, or shelter. It was blissful to ease into Savasana meditation after an intense yoga practice, accompanied by the swaying of palm trees and the chorus of tropical birds.
Embracing Mayan traditions
Tulum was a significant Mayan center of trade and religious activity from the 11th to the 16th centuries. At the Tulum Archaeological Site, also known as the Tulum ruins, the remnants of the pre-Columbian walled city built by the Mayans around 564 A.D. are perched on a 12-meter tall cliff overlooking the Caribbean Sea.
El Castillo, the tallest building, may have served as a navigational aid for Mayan seafarers. Bring your swimsuit, as the site also features a beautiful beach, Playa Ruinas, where visitors can swim in the shadow of the ancient city.
Originally known as Zamá, meaning “place of the rising sun” in the Yucatec Maya language spoken by the people of the Yucatán Peninsula, Tulum is home to a range of spas. Each offers unique experiences that blend traditional Mayan practices and local ingredients with modern wellness techniques, emphasizing beauty, but also the nourishment of the spirit.
![pinnable journey map The spa at The Beach Tulum. (The Beach Tulum)](https://i0.wp.com/www.chicagotribune.com/wp-content/uploads/2024/07/ctc-l-travel-direct-to-tulum-04.jpg?fit=620%2C9999px&ssl=1)
At the Mayan Clay Spa , indulgent detoxifying massage treatments and deep tissue healing techniques use locally sourced clay known for its purifying properties.
Leaf Luxury Spa ‘s Hydrothermal Circuit Experience uses water sourced from the naturally occurring cenotes, freshwater pools sacred to the Mayan culture, “to harmonize your body, soul and spirit.” It features a variety of water-based therapies, including an aromatherapy shower, a eucalyptus-scented steam room and a refreshing cold plunge.
At the Naj Naay Spa and Healing Center, I indulged in the Mayan Reawakening experience, which began with a cleaning of my “auric field,” the energy that surrounds my physical body, with sacred copal incense, followed by a massage with an infusion of rose petals, medicinal herbs and mezcal. Considered the “blood of trees,” copal is a tree resin once used by the Aztecs and Mayans in ritual ceremonies. I left the spa with a heightened sense of harmony and balance between body and mind; and although I typically struggle with sleep, I slept like a baby for the entirety of my vacation.
Where to stay
Speaking of sleeping, the tranquil and romantic The Beach Tulum is an adults-only, beachfront luxury resort. The spacious rooms feature a private pool or rooftop hot tub plus a hammock on the veranda, perfect for an afternoon nap.
Beachfront Nômade Tulum , named in Sanskrit after the calm, turquoise sea, is considered one of Tulum’s most iconic, eco-chic boutique hotels.
Eco-chic Amansala offers a six-day Refresh and Renew retreat with guided yoga and meditation lessons and classes.
Mystic depths
More than 400 cenotes are scattered across the Yucatan Peninsula. These natural sinkholes formed when limestone bedrock collapsed, exposing crystal-clear groundwater beneath. The ancient Mayans held cenotes in high esteem, not only as vital water sources but also as sacred sites for making sacrificial offerings. Some cenotes boast underwater visibility extending beyond 300 feet, making them a haven for divers and snorkelers.
![pinnable journey map Tak Be Luum is one of more than 400 cenotes in the Yucatan Peninsula. (Daniel Alcaraz)](https://i0.wp.com/www.chicagotribune.com/wp-content/uploads/2024/07/ctc-l-travel-direct-to-tulum-01.jpg?fit=620%2C9999px&ssl=1)
Two cenotes stand out for their popularity. El Gran Cenote is a short distance from Tulum, where you can swim, dive or snorkel and marvel at the massive stalactites up close. Dos Ojos, which translates to “two eyes cenote,” aptly describes the two neighboring sinkholes connected by a 400-meter-long corridor boardwalk. With crystal-clear waters offering visibility up to 300 feet, snorkeling Dos Ojos, which is part of one of the world’s largest underwater cave systems, is an unforgettable adventure.
When exploring cenotes, it’s best to opt for a guided tour, especially if you wish to explore the deeper parts of the cavern.
I hired a private guide through Living Dreams Mexico , which offers private excursions and adventures in the Riviera Maya. My guide, Daniel, picked me up from my hotel and drove me to one of the quieter cenotes near Dos Ojos.
![pinnable journey map Cenotes are natural sinkholes formed when limestone bedrock collapsed, exposing crystal-clear groundwater beneath. Some boast underwater visibility extending beyond 300 feet, making them a haven for divers and snorkelers. (Daniel Alcaraz)](https://i0.wp.com/www.chicagotribune.com/wp-content/uploads/2024/07/ctc-l-travel-direct-to-tulum-03.jpg?fit=620%2C9999px&ssl=1)
A sense of tranquility enveloped me as I glided through the cool waters of the cenote. Surprisingly, the presence of thousands of bats flitting above did nothing to disturb my peace; instead, I chose to embrace the mystique.
Over the course of 1½ hours, I gently swam through three caverns, each with its own unique aura. The stillness of the underwater world, the ancient rock formations and the gentle play of light through the water connected me to nature’s timeless beauty, leaving me with a profound sense of serenity. It was the ultimate gift from magical Tulum.
Amy Bizzarri is a freelancer.
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- Vitaly Friedman
- Jul 8, 2024
Useful Customer Journey Maps (+ Figma & Miro Templates)
- User Experience , UX , Design
- Share on Twitter , LinkedIn
About The Author
Vitaly Friedman loves beautiful content and doesn’t like to give in easily. When he is not writing, he’s most probably running front-end & UX … More about Vitaly ↬
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User journey maps are a remarkably effective way to visualize the user’s experience for the entire team. Instead of pointing to documents scattered across remote fringes of Sharepoint, we bring key insights together — in one single place.
Let’s explore a couple of helpful customer journey templates to get started and how companies use them in practice.
This article is part of our ongoing series on UX . You might want to take a look at Smart Interface Design Patterns 🍣 and the upcoming live UX training as well. Use code BIRDIE to save 15% off.
AirBnB Customer Journey Blueprint
AirBnB Customer Journey Blueprint (also check Google Drive example ) is a wonderful practical example of how to visualize the entire customer experience for two personas, across eight touch points, with user policies, UI screens and all interactions with the customer service — all on one single page .
Now, unlike AirBnB, your product might not need a mapping against user policies. However, it might need other lanes that would be more relevant for your team. For example, include relevant findings and recommendations from UX research. List key actions needed for the next stage. Include relevant UX metrics and unsuccessful touchpoints.
Whatever works for you , works for you — just make sure to avoid assumptions and refer to facts and insights from research.
Spotify Customer Journey Map
Spotify Customer Journey Blueprint (high resolution) breaks down customer experiences by distinct user profiles , and for each includes mobile and desktop views, pain points, thoughts, and actions. Also, notice branches for customers who skip authentication or admin tasks.
Getting Started With Journey Maps
To get started with user journey maps , we first choose a lens : Are we reflecting the current state or projecting a future state? Then, we choose a customer who experiences the journey — and we capture the situation/goals that they are focusing on.
Next, we list high-level actions users are going through. We start by defining the first and last stages and fill in between. Don’t get too granular: list key actions needed for the next stage. Add the user’s thoughts, feelings, sentiments, and emotional curves.
Eventually, add user’s key touchpoints with people, services, tools . Map user journey across mobile and desktop screens. Transfer insights from other research (e.g., customer support). Fill in stage after stage until the entire map is complete.
Then, identify pain points and highlight them with red dots. Add relevant jobs-to-be-done, metrics, channels if needed. Attach links to quotes, photos, videos, prototypes, Figma files. Finally, explore ideas and opportunities to address pain points.
Free Customer Journey Maps Templates (Miro, Figma)
You don’t have to reinvent the wheel from scratch. Below, you will find a few useful starter kits to get up and running fast. However, please make sure to customize these templates for your needs, as every product will require its own specific details, dependencies, and decisions.
- User Journey Map Template (Figma), by Estefanía Montaña B.
- Customer Journey Mapping (PDF), by Taras Bakusevych
- End-To-End User Experience Map (Figma), by Justin Tan
- Customer Journey Map Template (Figma), by Ed Biden
- Customer Journey Map Template (Miro), by Matt Anderson
- Customer Journey Map (Miro), by Hustle Badger
- Customer Experience Map Template (Miro), by Essense
- The Customer Journey Map (Miro), by RSPRINT
Wrapping Up
Keep in mind that customer journeys are often non-linear , with unpredictable entry points and integrations way beyond the final stage of a customer journey map. It’s in those moments when things leave a perfect path that a product’s UX is actually stress-tested.
So consider mapping unsuccessful touchpoints as well — failures, error messages, conflicts, incompatibilities, warnings, connectivity issues, eventual lock-outs and frequent log-outs, authentication issues, outages, and urgent support inquiries.
Also, make sure to question assumptions and biases early . Once they live in your UX map, they grow roots — and it might not take long until they are seen as the foundation of everything, which can be remarkably difficult to challenge or question later. Good luck, everyone!
Meet Smart Interface Design Patterns
If you are interested in UX and design patterns , take a look at Smart Interface Design Patterns , our 10h-video course with 100s of practical examples from real-life projects — with a live UX training later this year. Everything from mega-dropdowns to complex enterprise tables — with 5 new segments added every year. Jump to a free preview . Use code BIRDIE to save 15% off.
100 design patterns & real-life examples. 10h-video course + live UX training. Free preview .
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