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Travel and Transportation

The Program Support Center’s Travel and Transportation Program supports the Agency Senior Travel Official’s Executive leadership in implementing Executive Order 13589 across the Department of Health and Human Services.

Key Program Areas

• Hosts executive and program management travel governance forums.
• Develops travel program strategy, performance, implementation, communication, and best practices.
• Develops travel and transportation policy.
• Owns, operates, manages, and maintains the Enterprise E-Gov Travel System, which includes:
• System integration,
• ETS tiered support,
• Travel system and program training, and
• Travel data and reporting (upward)

Services for all federal agencies include:  Note:   PSC’s Travel and Transportation Program does not provide any services to other federal agencies.  

Travel Operations

Travel and transportation at the Department are governed through the:

• HHS Travel Governance Council, the Executive strategic leadership forum, and
• HHS Travel Leadership Coalition, the Operating Division travel program management coordination forum
• The Senior Travel Officials for the HHS Operating Divisions
• The Lead Federal Agency Travel Administrators for the HHS Operating Divisions

Travel Operations: Servicing Travel Management Centers

For the Office of the Secretary, including its Staff Divisions:

• Duluth Travel, Inc.
• 1-855-890-5174
• Email: [email protected]

For the HHS Operating Divisions except the National Institutes of Health:

• Omega World Travel
• 1-855-326-5411
• After-hours and Emergency Service: 866-892-0810

For the National Institutes of Health:

• 1-855-566-9310

How to Obtain Individually Billed Account Travel Charge Card

Contact your Operating Division travel charge card Agency/Organization Program Coordinator or your Lead Federal Agency Travel Administrator.

E-Gov Travel System User Profile Setup

Contact your local Federal Agency Travel Administrator, or your Operating Division travel program or Lead Federal Agency Travel Administrator.

Laws, Regulations and Policies

• GSA’s Federal Travel Regulation (FTR)
• HHS Travel Policy
• Joint Travel Regulations
• HHS FY22 Travel Charge Card Management Plan
• Appeals of Disallows Travel Expenses

IT Systems and Telecoms

• E-Gov Travel System:   The current enterprise ETS is titled “ConcurGov.”  To gain access, contact your local Federal Agency Travel Administrator, or your Operating Division travel program or Lead Federal Agency Travel Administrator.
• To Report E-Gov Travel System Defects or Issues: Contact your local Federal Agency Travel Administrator or your Operating Division Lead Federal Agency Travel Administrator.
• Assistance with Electronic Travel Documents: Contact your local Federal Agency Travel Administrator or your Operating Division Lead Federal Agency Travel Administrator.
• Enterprise E-Gov Travel System Change Requests: Contact your Operating Division Lead Federal Agency Travel Administrator.

Travel and transportation training is provided through:

• The HHS Learning Management System,
• Job aids located on the Travel and Transportation Training MS Teams site located here: Travel and Transportation Job Aids (HHS Microsoft Teams) , and
• Virtual Instructor-Led Training.  Contact your Operating Division or Staff Division travel program for the current course availability.

To determine the tools and training you need to establish eligibility to travel to perform official Government business, visit the Travel and Transportation Training Microsoft Teams site: Training & Tools Needed to Travel on Official Government Business (HHS Microsoft Teams).

Reports/Business Intelligence

PSC produces “upward” travel and transportation reports to fulfill annual and ad hoc data reporting requirements of the Office of Management and Budget, the General Services Administration, the Office of Government Ethics, the Secretary’s Emergency Operations Center, etc., and for the HHS Travel Governance Council.

• Operating Divisions and Staff Divisions produce travel and transportation reports to meet local business needs by using the E-Gov Travel System’s Business Intelligence functionality. 

For custom reports contact the program manager.

Self-Service Web Portals

PSC offers our customers self-service web portals through ServiceNow for the following services:

• Travel and Transportation Job Aids (HHS Microsoft Teams)

Manny Van Pelt (385) 285-7476 (202) 868-0047 [email protected]

A Simple and efficient way to book your hotel!

Login to Omega World Travel's online hotel booking tool, in a few steps you can select and book your hotel. Once confirmed, you will receive a confirmation and voucher by email.

Omega World Travel's tool will search the Worldwide Web for availability and room rates, the enhanced search engine will provide you with results from many recognisable sources and return the results on one easy to navigate screen.

Login now to book!

From here to there

Employees must use online service to book travel.

Reminder: Employees who travel for official USPS business are required to use GetThere to book transportation and lodging.

The online service is located on Blue under My Work and General Tools. Here’s how to use it:

• To log in, enter your ACE employee identification in capital letters in the username field. The temporary password is welcome 1. You can create a personal password after logging in.
• Complete the personal information fields. Be sure to fill out your name as it appears on a valid photo ID.
• Select the Profile tab on the home page to add credit card and frequent flyer numbers, along with flight, car, hotel accommodations and travel preferences. GetThere’s default shows unrestricted (refundable) government-only airfares. Click on the Fare Type Preferences drop down menu to switch the preference to lower fares.

If you get locked out, call technical support at 888-879-6020 to reset your password.

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Let employees book their own travel, at the best possible rates, and within spending policies

Hit the road with confidence when you have concur travel.

We’ve been in the travel and expense (T&E) industry for decades. In that time, we’ve seen the tremendous value that every organization sees when they automate their travel program. The entire travel process becomes easier, more efficient, and more accurate. There’s also a significant increase in policy compliance, and employees love being able to use a consumer-like mobile app.

10 benefits of Concur Travel

Create a travel and expense “super system” for your business

On its own, Concur Travel is an industry-leading travel platform and an investment you’ll never regret. When you combine it with Concur Expense, you create a total spending solution that includes a consolidated view of spending data, travel bookings that automatically populate expense reports, and the ability to reimburse employees faster.

Bring T&E together

See what these other SAP Concur solutions can do

This is probably the best program that I have used to manage the travel and expense of coworkers that are on business trips.”

Companies of all sizes benefit from Concur Travel

The best is getting better with the new Concur Travel platform

We’ve been hard at work updating our travel platform to better address our customers’ needs. In addition to a redesigned user interface that has fewer screens, users will experience more engaging imagery and improved product descriptions, sustainability, and carbon emissions information at the time of booking, and a consistent experience across devices and platforms.

Learn about our travel evolution

Take your travel experience even further with our extended network

Investing in Concur Travel isn’t just our software. You also get immediate access to our extensive network of travel suppliers, which can give your employees freedom to book the travel experiences they want on their own.

You also become part of a passionate, global community that you can use to explore thought leadership, tips and tricks, user groups, and more.

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