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Traveler help
Most popular topics
- Need booking assistance?
- Request an invoice?
- Forgot your myCWT login?
- Get started with myCWT travel portal
- Book and manage trip
- More traveler help
- Download myCWT app
For technical problems with myCWT, download this pdf with myCWT support .
Military & Government - CWTSatoTravel
Find your travel office on the CWTSatoTravel website. Your call will route to our emergency center outside of office hours.
Find M&G office
24/7 Emergency Service
In case of an emergency, contact the 24/7 service center for your region or country. A call to the 24/7 service center may result in additional costs. Please verify with your travel manager if you are allowed to use this service.
24/7 emergency contact information
Traveler regulations
COVID-19 information for travelers
Search for travel restrictions
More useful links:
Contact local offices
Airline baggage fees
- 1. Your first and last name.
- 2. The primary agency you belong to (eg. OBD, OJP, BLM, DOS, SBA).
- 3. A contact phone number in case we need to call you for more information.
- 4. Full details of your question, including steps to reproduce.
Scripting must be enabled to use this site.
Reservations: get a copy of reservation invoice, print invoice, print itinerary.
What is the difference between an eTicket, itinerary, and invoice? How can I get a copy of my receipt?
DEFINITIONS
- eInvoice — An eInvoice verifies the total airfare for the airline reservation and includes the TMC (booking) fee from CWTSatoTravel. It is available once the reservation has been issued and your credit card has been charged.
- eTicket — An eTicket verifies the airline reservation fee and is available once the reservation has been issued. An eTicket is usually available two business days prior to your travel, a guarantee that the reservation has been issued, and usually attached to your trip.
NOTE : Your itinerary and reservation information are also listed on the authorization's Reservation page . Use this page to review those details, make changes, and manage that reservation as well as any other held reservations.
AUTOMATICALLY ATTACHED INVOICES
Itinerary receipts provided by CWTSatoTravel will be automatically attached to your documents. The system will locate the invoice based on the record locator and your reservation name, and attach the matching invoice to the trip. You can review the attachment in the Receipts and Attachments section on the authorization or voucher Summary page, or via the Trip-Level Attachments window . Clicking the Show link in any form will display the invoice's PDF.
NOTE : A PDF addressing some of the frequently asked questions regarding this feature is attached to the bottom of this answer.
MANUALLY RETRIEVE INVOICES & ITINERARIES
You can request a copy of your invoice (receipt) or itinerary information at https://www.cwtsatotravel.com . With the web site displayed, complete the following steps.
- Click the FIND OFFICE button in the top right corner of the page. This displays the Find Travel Office page.
- Click the appropriate radio button (i.e., Civilian Govt Agencies or Military/Dept of Defense ), and then select your agency or branch of service from the Agency/Branch of Service drop-down list.
- Enter your agency, organization, unit number, or duty station name in the Office Search field, pause, and then, if necessary, select the corresponding option from the drop-down list.
- When the Office Hours and Reservation Telephone Numbers page displays, click the Itinerary/Invoice Request button in the "Manage your travel plans" section. This displays the Request Copies of Itineraries and Invoices page.
TIP : The Reservation Number/Confirmation Code field is your booking confirmation code (also known as a passenger name record or PNR). This information is typically a six-character alpha code shown on your reservation. The confirmation number appears on the E2 Trip Dashboard in the Reservations section, as well as within the Reservations step of the authorization workflow. It is also on the email confirmation of your purchased reservation.
New Chat Function on CWTSatoTravel Website
Need to cancel an upcoming trip, or request copy of your itinerary/invoice? Chat with us! Available to access via desktop or on-the-go, we are excited to provide this functionality for our travelers and minimize time spent on the phone and managing your travel plans. We understand that your time is valuable and believe implementing chat will allow you to make the most of it.
Have you tried our new and improved Chat feature yet? If not, you’re missing out! Visit cwtsatotravel.com to start using our expanded chat feature and chat with our DOD and Civilian Government agents to help address your travel questions and queries. No more sitting on hold waiting to have a quick process worked.
The chat feature is available is available Monday-Friday from 7 am – 6 pm CDT. The chat feature is not available yet on Saturday and Sunday.
Below are the current offerings which were just recently expanded:
Department of Defense Offices
- Cancel Reservations
- Car Rentals
- Early Ticket Request/Ticket status
- Invoice Request
- Refund Request/Status of Refund
- Submit back to DTS
Civilian Government Agencies
- Ticket Status
Since its initial launch late October 2021, the Chat team has conducted over 46,000 chats with our clients, diverting those requests from phone calls to the TMC.
Stay tuned for updates while we work to add additional services to our Chat feature.
* Required items are labeled with a red asterisk.
DOD/Military Official Travel
Civilian Government Agency Travel
Itinerary/Invoice Request
Family and Friends Graduation Program
If you have not received invoice automatically, via email, after your trip was booked and ticketed, you can try the following
check your itinerary for phone or email credentials and contact your Booking/Travel team directly
access myCWT website, open your trip for which you need the invoice and click on Download button (this will download your Itinerary which in some cases can be used as invoice). Please note Download is not available to all clients so this is possible the button does not work for you.
- Engineering & Technology
- Aerospace Engineering
SATO Invoice Procedure
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Chat Functionality Added to CWTSatoTravel.com
Chat is here! To enhance the services we provide to our Military and Government travelers, we are excited to announce that we have added a new chat functionality available to access via desktop or on-the-go via mobile friendly display.
Chat provides our travelers with a quick and easy way to:
- Cancel your trip
- Request a copy of your invoice
To access chat, use the Travel Office Locator . This can also be found on the homepage of CWTSatoTravel.com or by clicking “Find Office” on the top toolbar of the website.
Please use the drop-down functionality to choose your government branch, or enter your agency, organization, unit number or duty station name in the form field.
Once you have found your travel office page and information, click the chat button under “ Chat with a Representative ” to begin your chat.
Please note that chat is only available at this time for travelers who need to cancel their trip or request an invoice copy. We will continue to service all other inquiries via our phone lines or the forms located within the “Manage Your Travel Plans” section of our Travel Office pages.
We are excited to provide this new functionality for our travelers, minimizing time spent on the phone and managing your travel plans. We understand that your time is valuable and believe implementing chat will allow you to make the most of it.
IMAGES
VIDEO
COMMENTS
©2024 CW Government Travel, Inc. All rights reserved. Careers Back to Top
Chat with a representative to cancel a trip and/or request a copy of your invoice. You can also arrange car rentals, request an early ticket, check a ticket status, request or see the status of a refund, and resolve CTO issues. You can also notify an agent of credit card issues such as new cards, expirations, or limit changes.
"Travel Office Locator" In the travel office portal, there is a clickable "Itinerary/Invoice Request" button An office rep will reply within 24 hours of receipt. If you need to submit a new request, click the button at the bottom of the "Thank You" screen and submit new travel information Fill in the required fields (labeled
• Visit CWTSatoTravel.com and use the "Travel Office Locator" • In the travel office portal, there is a clickable "Itinerary/Invoice Request" button • Fill in the required fields (labeled in red) • Note: the Reservation Number/Confirmation Code is a six character alpha code. Name ordering is first/last.
In case of an emergency, contact the 24/7 service center for your region or country. A call to the 24/7 service center may result in additional costs. Please verify with your travel manager if you are allowed to use this service. 24/7 emergency contact information Traveler regulations. COVID-19 information for travelers. Search for travel ...
You can request a copy of your invoice (receipt) or itinerary information at https://www.cwtsatotravel.com. With the web site displayed, complete the following steps. Click the FIND OFFICE button in the top right corner of the page. This displays the Find Travel Office page. Use the FIND TRAVEL OFFICE panel to access the travel office page for ...
CWT's On-Demand Invoices simplify and expedite the expense tracking process by allowing users to: Search for travel invoices detailing air, car and hotel information. Access invoices in a user-friendly format for printing or e-mailing. Combine multiple invoices into a single, printable document. Please sign in : User Name: Password:
Chat with us! Available to access via desktop or on-the-go, we are excited to provide this functionality for our travelers and minimize time spent on the phone and managing your travel plans. We understand that your time is valuable and believe implementing chat will allow you to make the most of it. Have you tried our new and improved Chat ...
How To Request A CWTSatoTravel Itinerary/Invoice CWTSatoTravel emails the Itinerary/Invoice once the reservation is ticketed. (Usually 3 days before the flight). Check your email before requesting a copy of the itinerary. Visit CWTSatoTravel.com and use the "Travel Office Locator" to select your installation.
Please choose your government branch or enter your agency, organization, unit number or duty session name in the form field below. We will direct your inquiry to the correct travel office page for further action. Civilian Govt Agencies Military/Dept of Defense. Office Search.
Defense Travel System - DTS My Travel Office your Iravel ornce queCKly through the advanced locatiŒ1 form tvqutaryDept of Defense Request Copies of Itineraries and Invoices MCB Camp Pendleton - Area 22 This is by Socket (SSL) Please complete the below form to request a copy of an itinerary / Invoice. Required items are labeled in this color.
For travel or duplicate invoice requests, use the Travel Office Locator to submit your request to the specific office that handles your travel. Also see our Travel Office Locator for your specific travel office telephone number, office hours and other useful information. For marketing/sales, advertising, vendor relations or any other inquiries ...
for the CWTSato office responsible for handling your travel. You may also click the "Advanced ``Location Form" link below the Search button of the Travel Office locator. 6. Scroll down and click the "Itinerary/Invoice Request" box. 7. Provide the required information on the form, to include a government email address, and then click "Submit".
If you have not received invoice automatically, via email, after your trip was booked and ticketed, you can try the following. access myCWT website, open your trip for which you need the invoice and click on Download button (this will download your Itinerary which in some cases can be used as invoice).
Log in to your account. Use your CWT credentials to log in. If this is your first time accessing this new travel website, you will need to activate your account.
ticketing from your Carlson/Sato Travel Office which is usually 72 hours prior to your departure. You can view and print your e-ticket invoice and itinerary from Virtually There at . www.virtuallythere.com . or your local travel office's website. If you do not receive this email (the one loaded in your DTS profile) you will need
For travel or duplicate invoice requests, use the Travel Office Locator to submit your request to the specific office that handles your travel. Also see our Travel Office Locator for your specific travel office telephone number, office hours and other useful information. For marketing/sales, advertising, vendor relations or any other inquiries ...
2 December 2014 SATO Invoice Procedure SABRE discontinue its use of Virtually There on 18 November 2014. A new procedure has been promulgated to get the required Invoice to attach to a DTS voucher. Open the travel authorization in DTS. Click on Authorizations/Orders under Official Travel, or Official Travel/Others and enter the traveler's name.
Retrieve invoice from SATO travel . HELP REQUESTED So I didn't get it automatically sent to my email address. I suspect its because I switched to flank speed recently. ... I looked it up in google but it appears the only way to get my invoice/itinerary is to wait online and talk to a customer service rep. I put in my record locator before I got ...
88th RSC Office Hours/Availability. Office hours are local and open for business Monday - Friday, unless otherwise specified. Hours of Operation: 7:30 a.m. - 6:00 p.m. CST
Another DTS question : r/AirForce. Hey look!! Another DTS question. I just got back from my first TDY and am trying to fill out the voucher for it. I have the hotel receipts but I dont have anything from the flights. I called my RA and they said either try to get a receipt from the airline or use Sato travel. I went to their website typed in my ...
Was only able to get through to SATO by leaving a voicemail and they called back several hours later. I spent at least eight hours on hold the last three days. Tickets were paid by NAVPTO right before they closed today. I would definitely leave a VM and include your confirmation number. 165K subscribers in the navy community. This is primarily ...
Chat provides our travelers with a quick and easy way to: Cancel your trip. Request a copy of your invoice. To access chat, use the Travel Office Locator. This can also be found on the homepage of CWTSatoTravel.com or by clicking "Find Office" on the top toolbar of the website. Please use the drop-down functionality to choose your ...