Emma Cruises

Do You Get Compensation For Missed Cruise Ports?

I have been on 50 cruises to date and would say that around 10 have had an itinerary change.

I’ve had itinerary changes both prior to the cruise and during the cruise itself, for a variety of reasons.

During this post, we will discuss why this happens, and how you may be able to get compensation.

No, as a general rule, you don’t get compensation from the cruise line if a port has to be missed.

Cruise lines have it written into their terms and conditions that they reserve the right to change the itinerary at any time.

There are some situations however, in which you may receive some compensation. Factors that are taken into consideration are:

  • The reason for the cancellation
  • How long before you sail it was cancelled
  • How much of the cruise was cancelled
  • How much the itinerary you booked has been changed.

Below is a section of Princess Cruises passenger contract:

After departure, Princess does not guarantee that the ship will call at every port on the itinerary or follow every part of the advertised route or schedule or that every part of the Package will be provided. Princess reserves the absolute right to decide whether or not to omit any such port(s) and/or to call at additional ports and/or to change the advertised route, schedule or Package. Princess Cruises Terms and Conditions

Golden Princess Aft Swimming Pool View Sun Loungers Asia

Does Your Travel Insurance Provide Compensation If Your Cruise Has Itinerary Changes?

In some cases, you are able to claim on your travel insurance if a port is missed.

If you have bought a cruise travel insurance policy which specifically includes “Missed Port Cover” then you are entitled to make a claim if ports are missed.

It is important to always make sure you buy travel insurance that specifically includes cruise cover.

If you have travel insurance coverage as a perk of your bank account, make sure it covers cruises! Most don’t, but you can add on extra cover by paying an additional fee.

I always take out cruise travel insurance to make sure that I am covered in the event of a medical emergency, cancellation or lost luggage – but the missed port cover is an added bonus too!

You don’t have to include missed port cover when purchasing cruise cover.

Claiming Compensation From Your Travel Insurance

In order to claim compensation from travel insurance, you will need to have something in writing from the cruise line explaining that the port was cancelled and the reasons why.

You can go to the ship’s Reception and ask for a letter to give to your insurance company.

Many other people on your cruise will be making the same request, and the cruise line will produce a standard letter on headed notepaper and deliver it to your cabin.

Some travel insurance policies will only pay out in certain circumstances, it is important to read the terms and conditions of your particular policy to find out exactly what is covered.

My family and I have claimed on our travel insurance a number of times for missing a port.

The last time I claimed was when a scheduled stop at Ajaccio, Corsica was cancelled on our Azamara cruise.

The Captain was predicting twelve-foot high seas on the journey back from Corsica. Avoiding that area altogether was something I was very happy to do – as I do suffer sometimes from seasickness.

We simply asked reception for a letter confirming that we had missed the port, and we were able to claim £100 (around $130) per person in compensation. This more than covered the cost of the annual insurance policy we had taken out!

The Captain of Azamara Onward arranged for us to dock in Genoa instead, where the weather was much better.

I didn’t feel my cruise had been spoilt in any way by the itinerary being changed, and it was a bonus getting some money back on the travel insurance!

azamara onward ship port

Why would a cruise itinerary change?

There are a number of reasons why a cruise itinerary could change. These can either happen before a cruise or during the cruise itself.

Cruise itinerary changes could be made with just a few hour’s notice. When I took a Christmas cruise, our scheduled stop at Madeira was cancelled as the Captain tried to dock but found that the strong winds made it unsafe.

The first thing we knew about it was when he made an announcement into the cabins saying we wouldn’t be docking, and would have another “sea day” instead!

MSC Meraviglia Toulon Mediterranean Cruise

Why would a cruise itinerary change prior to a cruise?

Political unrest.

One reason why your cruise itinerary could change is because of political unrest.

I cruised with Cunard in 2016 and we were expecting several stops in Turkey including Istanbul.

These were all replaced with ports on various Greek islands. Cruise lines do have to put the safety of passengers first.

If a port is going to be cancelled/substituted due to political unrest you will usually be told months in advance, unless it is due to an unpredictable event – like a terror attack.

Cunard Cruise Kotor Queen Victoria

Why would a cruise itinerary change during a cruise?

Bad weather.

The main cause of last-minute itinerary changes is bad weather. This has happened to me on a number of occasions, and although it can be a little annoying, I do understand why it is necessary. Cruise lines may change the itinerary because:

  • They need to avoid a storm
  • They need to tender into port (smaller tender boats cannot operate in bad weather)
  • The rough seas would make for a less-than-ideal onboard experience

Bad weather may mean that a ship has to change port (either for a substitute port or a sea day). It is also possible to have a cruise cut short due to bad weather.

When I sailed on Norwegian Spirit in 2019, the Captain chose to speed up and return to the port of Civitavecchia early to avoid bad weather brewing in the Mediterranean.

Another time, I took a Christmas Cruise from the Uk to the Canary Islands and came across some very bad weather. Instead of visiting Madeira, we had an extra sea day instead.

This was honestly the last thing I needed, as I was feeling very seasick, and was very keen to get my feet back on dry land!

I was able to claim the missed port of Madeira on my travel insurance policy.

Booking mistake

In exceptional circumstances, your itinerary can change completely . It happened to me!

Recently on board an NCL cruise, I booked my next cruise with a travel agent that they had onboard. Their representatives told me that the cruise would be going to the Bahamas and NCL’s private island.

When I got home and looked on the NCL website I quickly realised that this itinerary didn’t exist for the date and ship that I had booked.

The Norwegian representative had booked me on a cruise visiting Mexico, Honduras and Belize – not The Bahamas – as promised!

This is a very rare occurrence and I would have been entitled to a refund if I wanted one (but I didn’t).

Miami Norwegian Getaway bahamas sail away

Are Cruise Lines Able to Change the Itinerary Without a Reason?

Yes ! Cruise lines can change the itinerary without a good reason. It is written into their terms and conditions that they are able to change the itinerary as they see fit.

I’ve heard rumours of cruise lines picking different ports which have cheaper taxes.

When cruising in Norway, I have had changes to ports because the cruise line has decided that there are too many cruise ships in the port on a given day.

What you see is not always what you get with cruise itineraries. Please don’t let this put you off cruising. Think of it as a magical mystery tour!

What happens if my cruise is cancelled completely?

If your cruise is cancelled completely you will be issued with a full refund.

You may also be given ‘credit’ to spend on your next cruise with the cruise line.

This really is a last resort and happens very rarely. It is far more likely that the ports of call will be altered.

Very occasionally there may be a problem with the ship, and the ship might have to go into dry dock or need other repairs. This is very disappointing for the passengers but is beyond the cruise line’s control.

In April 2023, passengers expecting to make a transatlantic crossing on Cunard’s Queen Mary 2 were informed on the day of the cruise that it had been cancelled due to “Technical Issues.”

This caused travel chaos for passengers, many of whom were American and expecting to return home to the USA on this iconic ocean liner.

Cunard offered the passengers a full refund and a 20% credit towards another cruise with Cunard. It must have been SO disappointing though!

Queen Mary 2

Can I Get Compensation For Missed Excursions?

If you’ve booked your excursion with the cruise line this will be automatically refunded to you.

Cruise lines do not have to refund you anything for missed excursions booked independently.

If you’ve booked a tour in advance through an independent agent you may lose all your money.

Some “Hop on Hop off” buses offer a full refund guarantee if you cannot use the ticket you booked in advance.

I booked Hop on Hop off tickets for the whole family when we recently visited Lisbon in Portugal. We waited and waited by the bus stop, but no “Hop on Hop off” bus ever arrived!

I was easily able to get a full refund directly from the bus company.

I wouldn’t usually book tours like this in advance, I usually book tours when I get to land. (Unless of course, they have a refund policy that allows you to get a full refund if you don’t make it to that port.)

barcelona cruise hop on hop off bus what to do cruise port spain

Before You Go!

It is unusual for cruise itineraries to be changed due to bad weather, and having read this article you may be worrying that you will feel seasick when cruising. I do get motion sick and seasick, but I am rarely ill on a cruise ship.

Find out practical ways of avoiding seasickness, and what you can do to feel better in the article below:

13 Actionable Tips to Prevent and Treat Seasickness on a Cruise

If you do get seasick or have a medical emergency whilst onboard, cruise ships have medical centres, staffed by doctors and nurses. Being treated in the medical centre can be expensive though. Find out all about the medical centres and their charges here:

How Much Does Medical Care Cost on a Cruise? Real Examples (X-Rays, Consultations & More)

It is essential to take out good, cruise-specific travel insurance when booking your cruise! This will cover you for medical cover, lost luggage, cancellations – and some have additional “missed port” cover. Find out why you need insurance and how to get it here:

Cruise Travel Insurance – Why You Need it and How to Get It: (Step by Step Illustrated Guide)

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If you are not sure which cruise would suit you, they can help you find something that best suits you and your family.

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Do You Need A Passport To Cruise? (Everything You Need To Know) – Emma Cruises

Thursday 19th of November 2020

[…] Bear in mind that cruise itineraries can and do change frequently. I have another post about why this happens here, including how many times it’s happened to me (lots): Do You Get Compensation For Missed Cruise Ports? Do You Get Compensation For Missed Cruise Ports? […]

HappyTraveller65_12

Tuesday 20th of September 2016

Very interesting!

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  • P&O Cruises ( UK )

Positive experience claiming on travel insurance for missed ports on Iona cruise

By SomersetS , July 23, 2022 in P&O Cruises ( UK )

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Cool Cruiser

If anyone needs to claim on their travel insurance for missed ports I thought it might be helpful to post my experience. The most important thing was to get a letter from the P&O reception desk whilst still onboard, detailing the ports missed and the reason (adverse weather in our case). They print out individual letters for each passenger.

We were on the 2-9 July Iona cruise to the Norwegian Fjords and did not stop at Hellesylt or Haugesund which were on our itinerary.

We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. It  was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay".

I was able to complete my claim online and upload copies of the letters from P&O. My claim was approved and processed the same day, with the money being paid into our bank account the following day. The amount paid per missed port was £75 per person per port. I don't know how that compares with other insurance providers.

It was very straightforward but it looks as if you can only claim if you were not compensated in any way by P&O. It was our first P&O cruise so maybe there was better compensation being offered onboard to anyone who complained but we didn't explore that possibility!

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Good result  - nice to hear a positive insurance story for once. 

The amount you got back was far in excess of anything P&O would have given you !

SarahHben

We missed docking in Stavanger on our Iona cruise in May. Fortunately I’d read on here that you need a letter from reception to claim in the insurance so I got that sorted.

We were insured with AllClear and, although it took a fair bit of scanning documents to email the claims company, my husband and I were awarded £100 each for missed port with no excess fees.  It took around 2/3 weeks to receive the money if I remember correctly.

RaspberryCremeBrulee

We claimed for missed port back in September through Staysure and told to use 'Travel Delay' form too, as they don't have form specific to missed port.  All went through quite promptly as I recall but, we had sent in the post rather than doing online.

Last month when we claimed for missed ports using same process, it took over a month to process.  We weren't aware they now use Davies Group to process Staysure claims.  Our request took some time to pass from Staysure address where they previously handled claims to Davies Group.  Initially they advised they hadn't received our communication so we had to resend to email address given and, were subsequently told they still didn't have our claim on their system.  Eventually they sorted things out to ensure our claim was with correct team.

Think it was just unfortunate that we'd submitted claim during their changeover period.

Going forward, if we have a need to claim we will try and complete the claim online as ' SomersetS ' did in #1

johnnylikely

LV insurance - £150 per port

Needed letter of proof from cruisline (they delivered one to each cabin) And proof of invoice/itinerary

I got the impression from the onboard Reception staff on Iona that they only printed out letters for passengers who specifically requested them. I wonder how easy/difficult it would have been to get one after disembarking?

It is interesting to see the range of compensation amounts paid out by different providers. I think the policy recommended by P&O includes payment for missed ports but only if a substitute port has not been arranged. I will definitely read the smallprint for each provider before our next cruise.

Happy afloat

Missed out on Grenada in 2018. Pre-printed letters were available from reception on request.  We got £100 each from insure&go.

How much dearer is cruise cover for missed ports? 

It was £25.90 to extra to add extra cruise cover (which covered missed ports and presumably other things) to our standard travel insurance (around £100) (which included basic cruise cover). This was for a 7-night cruise. I don't know whether this was a particularly competitive price but it turned out to be worth having for Iona because missed ports seem to have been a recurring problem in recent weeks.

Son of Anarchy

Son of Anarchy

2 hours ago, Ardennais said: How much dearer is cruise cover for missed ports? 

Off the top of my head, it was about £120 for the two of us on an annual policy with Staysure.  We got £150 for missing one port.  I think there is limit of £500 over the duration of the policy.

My question is this:

Do Staysure pay out only if the itinerary change port is not replaced with another port (that obviously we had not chosen when booking the cruise)?

Just returned from the Baltic cruise on the Aurora - St. Petersburg changed (after making final payment for the cruise) and Helsinki substituted.

Then on the actual cruise one port missed (strong winds) and another port substituted for it, so we had the same number of ports of call as the original itinerary, but not the same ones that we booked and paid for.

Do we have any likelihood of a successful claim on the "changed itinerary" extra cruise clause that we paid for?

Jevsy

After many cruises over many years I never even knew about additional cruise cover beyond the standard cover for repatriation, emergencies etc. When Covid hit I was drawn in by the 'isolation in cabin benefits' so paid the additional £40 premium for us both. We've now used it twice - unable to dock in Madeira last year, and in June cancellation of ports in the fjords on Iona (a frequent occurrence it seems?!) Yes I'm impressed with Nationwide insurance, the £600 I received notification today about is very welcome! 

I think you can only claim for ports which were on the itinerary when you set sail. I am not sure whether there is a way to claim for itinerary changes before you sail but after you have paid your final balance?

Do the cruise companies have any obligation to offer a full refund if your cruise itinerary changes significantly? Or do they cover themselves for this in the Ts&Cs? 

bbtablet #11

You should be able to claim on Staysure for the missed port once onboard even though it was substituted with another port. As long as you got letter from P&O to confirm before you disembarked.

That happened on our Baltic where we couldn't go to 2 ports owing to weather.

We had numerous port changes advised after final payment, Staysure didn't allow anything for those changes to itinerary.

My understanding is that compensation only relates to ports missed once you have set sail.  

Not sure what you do if the itinerary is changed 24 hours in advance ! (Rhetorical question).

17 hours ago, RaspberryCremeBrulee said: bbtablet #11 You should be able to claim on Staysure for the missed port once onboard even though it was substituted with another port. As long as you got letter from P&O to confirm before you disembarked. That happened on our Baltic where we couldn't go to 2 ports owing to weather. We had numerous port changes advised after final payment, Staysure didn't allow anything for those changes to itinerary.

Thanks for this. No-one on Aurora told us about the letter from Reception - very poor customer service - so I have had to email P&O for it today and it will no doubt take for ever.

My claim with Staysure will wait until I have this document.

Re St Petersberg cancellation, I will argue that as I had the insurance live, premium paid, and had paid for the cruise in full before any departure changes were made by P&O, the subsequent timing of future changes is not relevant, only that they took place. No doubt they will find some small print to counter this!

Gettingwarmer

38 minutes ago, bbtablet said: No-one on Aurora told us about the letter from Reception - very poor customer service -

I’m afraid very  few people have this extra insurance. It’s up to you to know your terms and conditions, not the cruise company. 

d@711

We had a missed port on our Iona cruise in March, because they swapped Cadiz for Fuerteventura  didn’t think to get a letter from reception. Only realised could still claim when returned home, contacted them through messenger on the 08/04 letter emailed back on 15/04. Couldn’t fault P&O. Now the time it took the insurance company to pay out…….we’ll that’s a different matter !.

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This is a regulation that protects passengers in the event of inconvenience caused by long flight delays or cancellations of European flights. It allows up to £520 compensation per passenger in the event of such disruptions.

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What flight delay scenarios aren’t covered?

We will be unable to process claims for delayed flights if:

  • You don’t arrive at your departure point in the recommended time for your scheduled departure
  • You claim for delays having already made a claim for missed departure
  • You’ve travelled against a non-essential travel advisory from the FCDO – and the cause of the delay is related to that advice
  • You claim for a delay less than 4 hours
  • You haven’t provided written confirmation from your travel provider of the duration of and reason for the delay
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While at the airport my departure from the UK was delayed. Is that covered?

If you bought our Standard, Premier, Max or Extra cover, you’re covered if you arrive at the airport and your flight is delayed due to one of the following – including if this will impact a further connecting flight or flights to your final destination:

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If a flight you’re booked on is delayed for 4 hours or more for one of these reasons and you have a Standard, Premier, Max or Extra policy, you can claim for each 4-hour delay, up to a maximum of 12 hours, upon your return to the UK. Please check the policy wording for the delay benefit amount depending on the level of cover chosen.

If it’s a Premier policy, you can also make use of Flight Delay Assistance Plus if you’ve registered for it. This means that, upon a delay of 1 hour or more, you can receive either a lounge access voucher or a £50 payment into your PayPal account. All flights must be registered in advance. Please check your emails for confirmation and the link/web address needed to register your flights. 

You must plan to leave enough time between arriving at your connection point and departing for the next leg of your journey, which should be at least the minimum time recommended for transfer by your transport provider.

If your flight delay totals 12 or more hours and you abandon your trip you can make a claim – see the question on abandoning your trip below. 

What if delayed departure leads to me abandoning my trip?

If you’re a Standard, Premier, Extra and Max policy holder, we provide abandonment cover if you arrive at the airport and your flight is delayed by 12 hours or more due to:

  • Technical fault of transportation including bird strikes

If that happens, and you aren’t offered an alternative flight within 12 hours or provided with a refund, and you hold one of the cover levels listed, then cover is provided for your unused travel and accommodation costs.

This policy is designed to provide a refund of your unused travel and accommodation costs, at the point we are satisfied that these expenses cannot be refunded elsewhere. If your trip has been booked or paid for via one or more of the following, you must contact them to discuss a refund before claiming from us: a tour operator; an airline; any other travel, accommodation, or service provider; a credit or debit card provider or other payment providers such as PayPal.

There is no cover for delay or abandonment for trips taken solely within the UK.

Am I covered if I miss a departure from the UK?

If you have our Standard, Premier, Extra or Max level cover and are delayed on your way to your departure point in the UK due to one of the following reasons, and this causes you to miss your pre-booked transportation (such as an outbound flight), we’ll cover it:

Delay or cancellation of public transport due to:

  • Bad weather not including anything listed as a natural catastrophe 

The vehicle you are travelling in is involved in an accident, breaks down, or is delayed by an incident that causes traffic jams or road closures

The flight you are travelling on is diverted 

Please note:  Public transport includes flights

You’ll be covered up to the sum insured for either additional travel and accommodation costs to get you to your destination. Or, if the only reasonable alternative transport means you’ll lose more than 50% of your trip, you can claim for unused travel and accommodation costs.

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You are at the airport abroad, and there is a delay in your flight leaving to return to the UK.

On Standard, Premier, Extra and Max policies, there’s cover if you arrive at the airport abroad and your flight back to the UK is delayed or cancelled due to:

  • Mechanical fault of transportation including bird strikes

 Please note:  Public transport includes flights

If you’re delayed by at least 24 hours beyond your original return date, there is cover for additional transport costs to return you home when these aren’t paid for by your travel provider, up to the limit for your level of cover.

We’ll pay a delay benefit for each full 4-hour delay up to a maximum of 12 hours for the sum insured for your level of cover.

If your trip has been booked or paid for via one or more of the following, you must contact them to discuss a refund before claiming from us: a tour operator; an airline; any other travel, accommodation, or service provider; a credit or debit card provider or other payment providers such as PayPal.

Am I covered if I miss a departure from outside the UK?

What if you are delayed on your way to the airport abroad and miss your pre-booked return flight home, or you have no travel documents and are delayed in obtaining them, so are unable to make your flight?

If you are delayed on your way to the airport and subsequently miss your return flight home, stranding you abroad, for  Standard, Premier, Extra and Max policy holders, we provide cover for delay or cancellation of public transport due to:

We’ll also cover if you’re delayed travelling home if:

  • The vehicle you’re travelling in is involved in an accident, breaks down or is delayed by an incident that causes traffic jams or road closures
  • Your flight gets diverted
  • Your travel documents are lost or stolen while you’re outside the UK

You’re also covered if you arrive at the airport and a delay to your flight for one of these reasons will impact a further connecting flight/s to return back home to the UK.

You must have a pre-booked return journey for cover to apply. And you must plan to leave enough time between arriving at your connection point and departing for the next leg of your journey, which should be at least the minimum time recommended for transfer by your transport provider.

Medical Assistance Plus

Does my policy include medical assistance plus.

If you bought your Post Office Travel Insurance on or after 3 July 2023 then it includes Medical Assistance Plus.

How much does Medical Assistance Plus cost?

Nothing. Medical Assistance Plus is included in all policies sold from the 3 July 2023, no matter the type or level of Post Office Travel Insurance you’ve purchased. It applies whether you bought your insurance on the Post Office website, in branch, via our contact centre, on the app, or even through a comparison website.

How do I access the Medical Assistance Plus service?

You can launch the service directly from our Medical Assistance Plus page on the Post Office website, then choose to continue in browser or open in app on your mobile device. 

We’ll also send you a reminder SMS message on the day you travel (for single trip and backpacker insurance) or the start date  of your policy (for annual multi-trip insurance) with links to launch the Medical Assistance Plus service.  

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If an online or in-person consultation concludes that in-patient care is required, your medical case will then be handed over to the Emergency Medical team in the UK to be managed for wherever you are.   

When shouldn’t I use the Medical Assistance Plus service?

If you require immediate emergency care, you should go directly to a hospital or an emergency clinic.

You can get further support by calling our emergency medical assistance line any time, 24/7.

If your policy number starts with TA or TC call 0208 865 3074.

There is no cover for trips taken within the UK.  

Are there any limitations to the service?

This service is not available for trips taken in the UK, only for international travel.  The service allows up to 3 separate medical events per policy and for each medical event up to 3 appointments per person listed on the policy.

What should I do if I’m having an issue with my policy registration?

Firstly, verify that the policy number is correctly registered and that all your verification information is entered in the Medical Assistance Plus app.  You just need to enter in the 8 digits after the ‘TC’ or ‘TA’ in your policy number – not the / or anything after it”.

If you’re still experiencing issues with policy registration and profile validation, please head to the “Contact us” section in the app to get assistance from our Customer Care team.     

How can I contact Medical Assistance Plus customer support?

The customer care team is available 24 hours a day, 7 days per week, 365 days per year and offers multi-lingual support. 

The customer care team can provide assistance via phone, email, WhatsApp, and live chat – available online or via app.   

What languages can I receive my medical care in?

The global network has over 20,000 doctors in 75 countries, including the most popular destinations such as the US, UK, France, Germany, Italy, China, Japan, Canada, India, Australia, New Zealand, Israel, Thailand, and Nepal.

The doctors in the network speak a wide range of languages, so travellers can find one locally who speaks either their native language or one in which they are comfortable conducting a consultation.

When browsing for doctors in the app, simply filter your search by your preferred language. When scheduling video consultations, you can also select your preferred language when you make the appointment request. 

If you’re unable to find a doctor who speaks your preferred language, please head to the “Contact Us” section in the app to get assistance from our customer care team.  

Will I have to pay for any support or treatment I receive while I'm away?

No, Medical Assistance Plus is covered by your Post Office Travel Insurance policy, so there are no upfront fees or extra payments required. You automatically get access to Medical Assistance Plus, no matter what type or level of insurance you’ve purchased from us. 

All appointment charges are covered by your travel insurance policy under Medical Assistance Plus.

You will not need to pay any excess fees for this service.  For any online appointments or where the appointment was held at your accommodation, where a prescription is issued, you will need to pay for any medication and claim upon your return home.

No excess will be applied for any prescription charges.  

If your appointment takes place at a clinic and they have a dispensing chemist, you will not need to pay for your prescription and all charges will be covered by your policy at the point of appointment.

If there is no dispensing chemist at the clinic, you will either be given a prescription, or the prescription will be sent to a chemist by the treating Doctor and you will need to pay for any medication and claim upon your return home.

If your medical situation needs to be handed over from an outpatient case to an inpatient case and requires hospital admission, you will be handed over to our emergency medical assistance team in the UK.  For any inpatient cases, no excess will be applicable.  

Is my electronic prescription valid anywhere in the world?

You’ll be able to check with your doctor if they can prescribe a valid prescription in your current location. Make sure with the selected doctor before your consultation if they can provide a prescription based on your electronic prescription.  There is no cover for trips made in the UK and you should see your GP practise that you are registered with in the UK for any appointments or prescriptions.

Can I make use of the app 24/7?

Yes, our app works 24/7 – as well as our customer care team – to ensure you can access timely medical services. If you require immediate emergency care, you should go directly to a hospital or an emergency clinic.

Flight Delay Assistance Plus

Registering your flights, how do i register a flight.

We'll send you an email with details of how to register for the service online as soon as you buy our Premier travel insurance.

If you arranged your policy in a Post Office branch or don't have an email address, all the information you need will be in your policy confirmation pack.

You can only register your flight via the special link provided to you.

Can all flights be registered?

Flight Delay Assistance Plus is built to track almost all major commercial airline flights, but there are limitations against airlines/airports that do not report data regularly. You can register any flight where the airline accurately reports the announcement to FlightStats. If you try to register a flight that does not meet these conditions, the system will inform you of this and you will not be able to register.

Where the flight is departing from an airport with a lounge that's part of the LoungeKey network you’ll be offered the choice of a lounge voucher, or PayPal payout in the event of a delay.

Not every airport has a lounge and if this is the case the PayPal option will be selected for you.

Can I register more than one person?

Yes, you can include up to four additional passengers who are named on your Post Office Travel Insurance policy when you register. Make sure the names you register match exactly those included on your flight booking or boarding passes.

Why has my flight registration failed?

Registering your flights could fail for two reasons:

  • You're attempting to register less than 24 hours before your scheduled departure time
  • Not all airlines provide timely and accurate flight tracking data which is necessary for us to trigger compensation and issue your benefit

As such, we restrict registrations for airlines that do not provide reliable tracking data. This is done to ensure the best possible experience for customers.

Can I cancel a flight registration?

Yes, you can cancel a flight registration up to two hours before your scheduled departure time. Please do this via the link in your registration confirmation email.

LoungeKey lounge access

What is loungekey.

It's a global network of  over 1,100 airport lounges .

How will I know if free lounge access is available to me?

During your flight registration you’ll be provided with the lounge access option at the "Select Your Benefit" stage. If you have selected this option and a qualifying delay is met, we'll send an SMS text and email message with a PDF voucher attached, so you'll need a mobile device with you that can accept them. These messages are sent if:

  • You register the flight online at least 24 hours before its scheduled departure time
  • There's an announcement about a minimum one-hour delay (either a single delay or an accumulation of multiple shorter delays amounting to two or more hours)
  • You selected lounge as your benefit option

How will I receive free LoungeKey access?

You'll need a mobile device that can receive SMS texts and emails with PDF attachments. If your flight's delayed by one hours or more, we'll automatically send you:

  • A text notification, which includes a link to your PDF LoungeKey voucher
  • An email with a PDF attachment containing your free LoungeKey voucher
  • The SMS and emails will also contain the vouchers for any other passengers you registered

Please see our  terms of use .

How do I find the lounge at the airport?

We'll let you know how to locate your lounge when we email your access information. The voucher itself will also contain a link to the lounge finder and access information.

Other lounge access questions

Are children welcome in the lounges.

Not all lounges are open to younger passengers. You can check out the lounge policies at  your departure airport .

Why can't I gain access to a lounge?

There are a number of reasons why you might not be able to access a lounge, even if you have a valid voucher:

  • If the lounge is closed when the delay occurs – during the night, for instance
  • If the lounge is at full capacity
  • If the passenger names on the boarding passes don't exactly match those on the LoungeKey voucher
  • If you or a member of your group doesn't meet the lounge terms and conditions, such as dress code or minimum age

How can I find out about lounge policies and other services?

Although lounges at different airports have their own policies and services, most have free Wi-Fi. Discover more about the lounge at your departure airport.

About PayPal

What is paypal.

PayPal is a payment platform for payments and money transfer. It’s a secure way to send and receive money online.

PayPal allows any individual with an email address to securely send and receive payments online without having to enter your financial details.

You can use PayPal to shop online, or to send money quickly to anyone with an email address or transfer money to your bank account. You can also use PayPal on the high street where the number of shops accepting PayPal is growing.

Once you’ve linked your card or bank account to your PayPal account, you won’t need to provide all of your card details every time you shop online. PayPal remembers all your financial details, so you don’t have to, and they do not share them with sellers.

PayPal is available worldwide and in all major currencies.

How does PayPal work?

If you’ve selected PayPal as your benefit during the registration journey, in the event that you experience a qualifying flight delay, we’ll compensate you with a PayPal payout to use at your leisure.

We’ll pass your email address to PayPal, who will then instantly credit your wallet with your compensation.

If you don’t have a PayPal account linked to the email address you used for registration, PayPal will send you a link to register for an account.

Do I need to have an existing PayPal account?

You don’t need to have an existing PayPal account. A wallet will be credited with your compensation and an email will be sent to you with a link to PayPal to register and create an account. Your PayPal account will need to be linked to the email address you used to register your flight.

How can I get in contact with PayPal?

You can contact PayPal by text, email, on the phone or via the PayPal help page .

About PayPal payouts

How much will i receive.

We’ll provide a compensation payment of £50 per passenger into your PayPal account.

Will additional passengers receive a payout?

All eligible additional passengers that were registered will also receive a PayPal payout, but the payout will be made to the main customer.

Will I be notified before the PayPal payout is sent to me?

Yes, we’ll send you an email and SMS to let you know the PayPal payout has been issued.

What we share with PayPal

When will my information be shared with paypal.

We’ll pass your email address to PayPal when we trigger the PayPal payout request. 

What information will be shared with PayPal?

We’ll send PayPal the email address you used to register your flight. They will use your email address as the account to credit with the payout. PayPal will also send out communications to this address to confirm the payout.

What is the Gadget cover add-on for?

Gadget Cover is an optional add on available for an additional premium.

The Gadget Cover add on covers mobile/smart phones, tablets, computers, laptops, smart watches, drones, games (including handheld) consoles, all accessories for these items, plus wearable activity trackers. (See the policy wording  for full terms).

Do you cover mobile or smart phones within a Travel Insurance policy?

Mobile and smartphones are covered under the personal possessions of our Travel Insurance policies up to £100.

If you need more cover for your phone, you could add our Gadget Cover add on for an extra premium. and increase the cover up to £1,000 per policy for theft, damage or loss during your trip. (Please note this benefit is per policy and not per person).

What gadgets do you cover within the Gadget Cover extension?

Gadget Cover provides cover to include mobile/smart phones, tablets, computers, laptops, smart watches, drones, games (including handheld) consoles, all accessories of these items, plus wearable activity trackers.

Does the Gadget Cover add on, on a Travel Insurance policy cover each person?

If you add the Gadget Cover option it provides a benefit per policy, not per person.

How do I make a claim on my travel insurance policy?

The way to make a claim is different depending on your policy type, as they’re provided by different underwriters. First, check the letters your policy number starts with.

The easiest way is to  make a claim online.  It’s secure and available 24/7. There’s a handy checklist of everything you’ll need. And, for some claims, you’ll get a decision straight away. 

You can also call us 0333 333 9702*.

If your policy starts with TE:

If you need to make a claim you can:

Submit a claim online here

Email  [email protected]

Or call +44 (0) 1403 330 233*

You’ll need to provide your valid policy certificate and any necessary information requested to assist the processing of the claim. All claims must be notified within 3 months of the incident occurring.

What should I do if I need emergency medical assistance while on a trip my policy covers?

Please call the emergency medical assistance line that’s correct for your policy as soon as possible. It’s open 24/7.

If your policy number starts with TA or TC the number to call is 0208 865 3074

If your policy number starts with TE, the number to call will depend on where in the world you’re calling from. For calls from anywhere except the USA, Canada or Mexico it’s +44 (0) 1403 163. From the USA and Canada call toll-free on +1 877 324 0460. Or from Mexico call +1 819 780 0644.

How do I renew or cancel the renewal of my Travel Insurance policy?

When you buy an Annual Multi-trip policy, it’s your reassurance of continuous cover for all the trips you’ll take in a year. For reassurance that extends beyond that, your policy can be renewed automatically or manually. You can also make sure your policy doesn’t renew if you don’t need it to. Whatever you choose, we’ll write to you around 28 days before your current policy’s end date with details of any changes we’ll make should you wish to renew it and a quote for the next year’s cover.

Automatic renewal:  when you buy your Annual Multi-trip policy, it will be set up so that it automatically renews at the end of its term to keep you covered. If you want to opt out, you can do so then or at any time during the policy. Equally, you can turn auto renewal on later, by calling our contact centre.

Manual renewal:  if you’ve opted out for auto renewal, you can opt in manually later, such as when we send your renewal reminder or by calling our contact centre to set this up. It’s easy to renew through your online account or by calling our contact centre. If you miss the renewal date, you can still take out a new policy later. You’ll need to start a new quote, as the renewal quote is only valid until your current policy’s expiry date. This may also mean a gap in your cover until the new policy starts.

Turning off auto-renewal:  if your policy’s set to renew automatically but you change your mind later, you can turn it off at any point during the life of the policy. You can do this yourself in your online account or call our contact centre team. If you’re within the last 8 days of your policy, you’ll need to call our contact centre to do so. The later you do this the greater the chance a renewal payment will be taken by the bank. If this happens before your renewal cancellation is processed, we’ll make sure your payment is refunded.

What if I have a complaint about my travel insurance?

For complaints about the sales literature or information about your policy, how it was sold to you on the phone or online, or the Medical Screening Service, please call 0330 123 1382*, email [email protected] or write to:

Post Office Travel Insurance 67 Hope Street Glasgow G2 3AE

Please head any written correspondence "COMPLAINT" and include copies of supporting material.

For complaints about a claim or assistance you received while travelling, please write to:

Quality Department Collinson Insurance Services Limited Sussex House Perrymount Road Haywards Heath West Sussex RH16 1DN

For complaints about a claim, please email  [email protected]  or write to us here so we can investigate:

The Managing Director ERV, Afon House, Worthing Road, Horsham, West Sussex RH12 1TL, England

Please quote the claim number in all correspondence or phone calls.

If you’re not satisfied with our response

If you’re still not satisfied or don’t get a final answer from us within eight weeks of us receiving your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS) for consideration. You can contact the FOS here:

Financial Ombudsman Service Exchange Tower Harbour Exchange Square London E14 9SR Call: 0800 0234 567 or 0300 1239 123*

Email:  [email protected]

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Need more help and support with travel insurance?

If you didn’t find what you need these other pages may help.

For emergency assistance, to make a claim, complaint or manage your policy online: Visit our travel insurance support page

For questions about the coronavirus cover on our policies: Visit our travel insurance Covid-19 FAQs page

Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

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Help! I Missed a Cruise and the Cruise Line’s Own Travel Insurance Won’t Pay.

A young woman booked her first big trip, a Mediterranean cruise on Norwegian, but missed the boat when her flight was delayed. Since she bought the cruise line’s own travel protection plan, why is she stuck with the bill?

An illustration of a large cruise ship on a blue background while a passenger jetliner flies diagonally in the foreground, its emissions a dark red slash.

By Seth Kugel

Dear Tripped Up,

After graduating from college in 2022 and working for a year, I used my bonus and some of my savings to book a nine-day Mediterranean cruise on Norwegian Cruise Line for my partner and me. Our $7,657 cruise package included airfare from Atlanta to Barcelona, Spain, via Newark, and Norwegian’s own BookSafe Travel Protection Plan , which included travel insurance and also allowed me to “cancel for any reason” for a 75 percent credit. Weather delayed our first flight, we missed the connection, and United Airlines could not get us to Barcelona in time to embark. I called Norwegian and agents suggested I buy last-minute tickets on a different airline, but I don’t have that kind of money. And even if I did, there were no direct flights to later ports, and I was unwilling to risk missing another connecting flight. So we spent the night in the Newark airport, paid for a return flight to Atlanta the next morning and canceled the cruise and remaining air legs. I got $1,184 back right away from Norwegian, and then an additional $232 back (for my return flight) from travel insurance when I filed a trip delay claim, but a trip cancellation claim for the cruise was denied outright. I feel I should at least get the 75 percent credit — otherwise what was the protection plan for? Can you help? Ivy, Atlanta

You’re not the first traveler to write Tripped Up after missing a cruise because of flight delays on the very itinerary the cruise company booked for them.

You also went out of your way to solve this problem on your own, first, registering complaints with the Better Business Bureau, the Georgia attorney general, and the Department of Agriculture and Consumer Services in Florida (where Norwegian is based), all to no avail. Even when I offered to help, you didn’t stop and — before I could do anything — prodded Norwegian into giving you a slightly-more-than-75-percent credit, or $5,420, for a future cruise “as a gesture of good will.” Impressive.

I would have moved on to help another Tripped Up reader, but Norwegian’s use of the responsibility-shirking phrase “as a gesture of good will” bugged me. I wanted to know why BookSafe didn’t cover you, and what other cruise customers can do to protect themselves.

The BookSafe plan actually has two main parts: a travel insurance policy, administered by Aon Affinity and underwritten by Nationwide, and a “cancel for any reason credit feature,” provided by Norwegian itself.

I read through the fine print, and it turns out (and Aon confirms) the travel insurance portion does not provide reimbursement for a cruise if airline issues cause a traveler to miss it. But under the Cancel for Any Reason component, it looks to me as if Norwegian should have given you that credit with no hassle.

I tried to confirm that with Norwegian, but the company declined to answer most of my questions, instead responding with imprecise statements via email.

“Although Norwegian Cruise Line provides flight arrangements as part of its cruise offering,” the first email read, “we do not have control over the operations of the airlines and are not responsible for any flight modifications or cancellations.”

“It is because of the very nature of unexpected situations, such as this, that we strongly recommend all guests purchase travel insurance,” the statement continued.

But again, you purchased the travel protection plan and the insurance portion did not cover you. As for the Cancel for Any Reason credit component, Norwegian sent another email, which you forwarded, that read, “We are unable to issue credits for the penalties assessed to your reservation as this does not qualify under Cancel for Any Reason prior to departure.”

When you complained to the Better Business Bureau initially, Norwegian doubled down, giving it same wording.

I can’t understand why. For the credit to kick in, BookSafe clearly states you need only cancel “prior to the ship’s departure,” not prior to your flight’s departure. You forwarded me a cancellation document, dated the day you flew back to Atlanta — which was also the day the cruise set sail. That would seem to qualify, unless Norwegian determined the cancellation took place minutes or hours after the ship departed. That would be pretty disingenuous of them, considering you had been on the phone with them since the night before, asking about your options.

When I asked Norwegian about the original rejection, I got a statement saying you “had incorrectly filed a claim for a trip delay instead of a trip cancellation claim" and that the credit was “later added” to your account.

To me, that’s somewhere between muddled and false. What actually happened was that you filed a “trip delay” claim to Aon that turned out only to cover your flight back to Atlanta. (That’s what trip delay coverage does, cover unexpected expenses.) Then, you filed a “trip cancellation” claim, also to Aon, but that was never going to work: Trip cancellation coverage lapsed once you got on the plane and yet another kind of coverage, “trip interruption,” kicks in. But filing for that wouldn’t have done you any good: Norwegian’s trip interruption policy does not cover airline delays.

That’s why you ended up — after some blood, sweat and tears, that is — with the 75 percent credit from Norwegian.

It’s confusing, no doubt. You fell into a common trap about trip cancellation, delay and interruption policies — assuming that this coverage will pay for anything that is truly not your fault. But claims adjusters tend to be extremely literal in interpreting the fine-print list of “perils” or “hazards” your policy covers.

“If it’s there, you’re good, and if it’s not there, you’re not good,” said Stan Sandberg, a co-founder of TravelInsurance.com , a site that aggregates policies from different companies, providing convenient direct links to the state-specific policies.

I got curious and decided to compare the fine print of BookSafe with the default travel protection plans at cruise operators like Carnival, Disney, MSC, Princess, Royal Caribbean and Viking. I used the New York versions for consistency, and looked specifically at how well they covered issues caused by delays and cancellations of “common carriers” — airlines, trains and the like.

All the plans have “trip delay,” “trip cancellation” and “trip interruption” coverage administered by insurance companies. Most include a separate “cancel for any reason” credit portion that the cruise lines administer themselves. (Only MSC does not.)

I focused on trip interruption, which typically provides a maximum benefit of 125 or 150 percent of the trip’s value. That means a traveler could in theory be reimbursed for the full cost of the cruise, plus additional expenses incurred because of the interruption.

Three of the seven plans I looked at — Norwegian, Royal Caribbean and Princess — leave airline issues out of trip interruption benefits entirely, making it impossible, in a situation like yours, to claim the value of a missed cruise in its entirety. “That is shocking,” said Jason Schreier, chief executive of the travel division of Aegis General Insurance.

“Ninety-five percent of travel insurance plans you’ll find have common carrier issues in both trip cancellation and interruption benefits,” he said.

The other four cover delays to varying extents. Carnival mentions only weather issues. MSC and Viking cover mechanical problems, weather delays and strikes — pretty standard language, but not all encompassing. Only Disney’s plan allows trip interruption to kick in for “any delay of a common carrier,” as long as it causes you to miss at least half the trip.

Mr. Schreier of Aegis told me that the cruise lines themselves will often scratch common perils from custom plans to reduce liability. When I asked Norwegian about this, the company referred me to Aon Affinity. But Beth Godlin, the president of Aon Affinity Travel Practice, wrote that Aon “works with many different cruise lines” and customizes plans “to meet the needs of the cruise line.”

Finally, there’s that cancel-for-any-reason-for-partial-cruise-credit element. As we learned, Norwegian’s plan, as well as those of Royal Caribbean, Carnival, Princess and Disney, do include flight issues by allowing travelers to cancel right up to the ship’s departure. Only Viking’s is different — ending once you board your first flight. (Again, MSC does not offer this benefit at all.)

I’d warn against choosing a cruise line on the sole basis of whether its protection plan covers common carrier delays — you’d just be asking for something different to go wrong. But Ivy, as you use your credit, I’d consider putting in the time to look into buying a separate insurance plan, using comparison sites like TravelInsurance.com or Squaremouth , or going directly to companies like Aegis , which Mr. Schreier points out has a cruise-specific package and a “Stress Less” feature that might have paid on the spot for a flight on a different airline to get you to Barcelona on time.

Whatever you do, I hope you have a great cruise and can at least temporarily forgive Norwegian for what happened — as a gesture of good will.

If you need advice about a best-laid travel plan that went awry, send an email to [email protected] .

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Seth Kugel is the columnist for “ Tripped Up ,” an advice column that helps readers navigate the often confusing world of travel. More about Seth Kugel

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

Italy :  Spend 36 hours in Florence , seeking out its lesser-known pockets.

Southern California :  Skip the freeways to explore the back roads between Los Angeles and Los Olivos , a 100-mile route that meanders through mountains, canyons and star-studded enclaves.

Mongolia : Some young people, searching for less curated travel experiences, are flocking to the open spaces of this East Asian nation .

Romania :  Timisoara  may be the most noteworthy city you’ve probably never heard of , offering just enough for visitors to fill two or three days.

India: A writer fulfilled a lifelong dream of visiting Darjeeling, in the Himalayan foothills , taking in the tea gardens and riding a train through the hills.

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

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Missed Port - Insurance Compensation

By Selbourne , July 27, 2023 in UK Cruisers

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5,000+ Club

On our recent Britannia cruise we missed a port call (Skagen). It seems that we miss a port on around 1 in every 3 cruises. We have an annual travel insurance policy with Aviva, which is excellent value at £166 given that it covers 4 of us (including our adult children who no longer live with us) and my wife’s medical condition. Aviva consider cruises to be a normal holiday, so it’s not a specific cruise policy, but it does cover all cruise eventualities, such as medical evacuation, on board treatment etc. I am aware that cruise specific policies provide compensation for missed ports and this is the one thing that our Aviva policy doesn’t cover, but I am also aware that some of these policies, especially for people with pre-existing medical conditions, can be very expensive. So my question is this. Can anyone recommend an insurer that is likely to provide annual cover, including pre-existing medical conditions, that will include missed port compensation, that is unlikely to be vastly more expensive than our current policy? Thanks. 

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AndyMichelle

AndyMichelle

Our Stay sure policy, which covers Michelle's medical condition and is very reasonably priced, allows you to add missed ports as an extra. 

We have a yearly policy that cost £158 for both of us, without the missed port cover. 

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3 minutes ago, AndyMichelle said: Our Stay sure policy, which covers Michelle's medical condition and is very reasonably priced, allows you to add missed ports as an extra.  We have a yearly policy that cost £158 for both of us, without the missed port cover.  Andy 

Thanks Andy. Sounds similar to ours. I don’t suppose that you can recall roughly how much extra it was for the missed port cover and what the level of compensation was? I presume that you decided that it wasn’t worth adding?

10,000+ Club

Nationwide FlexPlus is £40 extra for cruise cover which pays £150 for a missed port (after departure).  It's £156 p.a. and with a joint account covers both of you plus dependent children but i don't believe that would extend to your adult children.  There is a £65 age extension for over 70s - one payment covers both policy holders but over 70s are subject to annual medical screening and may have an additional premium for medical issues. 

It is worldwide cover too and has AA breakdown included. You only need to open an account - it doesn't have to be your primary bank account or have regular deposits or DD coming out of it.  May be one to consider.  

Thanks

8 hours ago, Selbourne said: Thanks Andy. Sounds similar to ours. I don’t suppose that you can recall roughly how much extra it was for the missed port cover and what the level of compensation was? I presume that you decided that it wasn’t worth adding?

Sorry, can't remember exactly but it didn't seem worth it to us at the time for a 7 night cruise. 

That doesn't mean it was expensive, we just thought we didn't really need it. 

Now more cruises are being booked, we will have another look when renewal is due. 

Angel57

I’m not sure about the medical condition side as I only take medication for high blood pressure, but an annual policy with Liverpool Insurance (am in mid 60s) just cost me £79 for cover in Europe. Each missed port is £150 compensation. I have other insurances with LV so get a 10% discount.

Bizarrely an annual policy only cost me an extra £15 in comparison to a 7 day policy with them.

Winifred 22

7 hours ago, kruzseeka said: Nationwide FlexPlus is £40 extra for cruise cover which pays £150 for a missed port (after departure).  It's £156 p.a. and with a joint account covers both of you plus dependent children but i don't believe that would extend to your adult children.  There is a £65 age extension for over 70s - one payment covers both policy holders but over 70s are subject to annual medical screening and may have an additional premium for medical issues.    It is worldwide cover too and has AA breakdown included. You only need to open an account - it doesn't have to be your primary bank account or have regular deposits or DD coming out of it.  May be one to consider.  

The added bonus with the Nationwide Current account that goes with it is that there are no foreign charges added for purchases and use abroad. I opened it up solely for cruising and insurance paid the £40 a year supplement. As a usual Cunard cruiser it’s useful because of all the dollar charges onboard. It’s great in port to buy even small items on your card and not be charged extra. 

I personally think these days missed ports supplement is an essential element to me of insurance. It would certainly soften the blow to receive money back to spend on another cruise. 

alpha whiskey

We were also on the Britannia cruise with Skagen as a missed port.

We won't be claiming as we were not out of pocket with any expenses.

Different matter if we had  suffered non refundable independent shore excursions.

Does anyone else think like me, or am I daft? 

3,000+ Club

My aunt's annual AllClear policy underwritten by Zurich paid out within 5 days on her claim in January.  This included £100 for a missed port and £100 X 4 for cabin confinement when she had a chest infection whilst onboard.

The missed port cover under AllClear is not the highest on offer but their claims procedure was easy. Her policy at 83 for annual European cover alone with absolutely everything including companion insurance was £1,100 - obviously she is rated for her heart and her tribulations in Italy last year.  

Bear in mind all the policies with missed port cover have a limit on how much you can claim (AllClear limits it to £500 for instance).  For an ordinary bog standard cruise the chances of missing 5 ports are remote but on a long cruise not impossible. Most "regular" policies it is £100 per port, a few give £150.

I had a policy with the Post Office with cruise cover and that offered £150 for each port, again limited to £750 and my husband's Avanti one offered £100 per port.  However we chose not to renew these policies as the cost of the Avanti one rose by 30% at renewal and we reverted back to Allianz which comes with our bank account.  No specific cruise cover the same as your current one but a far more reasonable premium.

My husband's health conditions are very expensive to cover even on a non cruise specific policy.  He is 66 with a myocardial bridge, fibromyalga, IBS and depression covered for worldwide travel including cruise and winter sports.  The Avanti policy renewal was £1,300 for him alone - Staysure being the same company was quoting £1,100 but the cover level was much lower at £5,000.  Reverting back to non specific policy we have full worldwide cover including winter sports for £298 so a no brainer cost wise.

As a much healthier individual I declare every year breast cancer more than 20 years ago, depression and in my 5 year history covid, removal of a benign mole and a broken rib.  My Post Office platinum policy renewal for worldwide travel was quote at £329 in June but again I decided to use Allianz to keep it under one umbrella.

The claims process for the major issues was far more important to me at renewal than the cost and add ons.  After the hell my family had with medical claims last year with Good to Go, Staysure and the Holiday Extras I wouldn’t hesitate to say AllClear was head and shoulders above them for claim handling.

9 minutes ago, alpha whiskey said: We were also on the Britannia cruise with Skagen as a missed port. We won't be claiming as we were not out of pocket with any expenses. Different matter if we had  suffered non refundable independent shore excursions. Does anyone else think like me, or am I daft?   

Missed port cover is not about any losses that you may have incurred (that’s a separate issue), it’s a cash payment purely for having missed the port - nothing more. We were issued with letters to provide to insurers but, in my case, I can’t claim anything. Therefore, if we’d had that cover we might have got £150 or whatever. Whether you were bothered about missing the port or not, it’s obviously preferable to receive something rather than nothing in recognition, especially as P&O don’t make any gesture as a result. 

Therefore it’s purely a financial consideration. There’s a calculation to be made about how much more cruise insurance with missed port cover would cost me per year, versus how much I would get back through missed ports, on the basis that we probably miss one port per year. 

4 minutes ago, Selbourne said: Missed port cover is not about any losses that you may have incurred (that’s a separate issue), it’s a cash payment purely for having missed the port - nothing more. We were issued with letters to provide to insurers but, in my case, I can’t claim anything. Therefore, if we’d had that cover we might have got £150 or whatever. Whether you were bothered about missing the port or not, it’s obviously preferable to receive something rather than nothing in recognition, especially as P&O don’t make any gesture as a result.    Therefore it’s purely a financial consideration. There’s a calculation to be made about how much more cruise insurance with missed port cover would cost me per year, versus how much I would get back through missed ports, on the basis that we probably miss one port per year. 

You'd have got £300 as it's per person not cabin.  I must confess I've never claimed as on the occasions I've missed a port I too thought like AlphaWhiskey and when we did buy the missed port cover we never missed a port on that year's cruises!

14 minutes ago, Megabear2 said: My aunt's annual AllClear policy underwritten by Zurich paid out within 5 days on her claim in January.  This included £100 for a missed port and £100 X 4 for cabin confinement when she had a chest infection whilst onboard.   The missed port cover under AllClear is not the highest on offer but their claims procedure was easy. Her policy at 83 for annual European cover alone with absolutely everything including companion insurance was £1,100 - obviously she is rated for her heart and her tribulations in Italy last year.     Bear in mind all the policies with missed port cover have a limit on how much you can claim (AllClear limits it to £500 for instance).  For an ordinary bog standard cruise the chances of missing 5 ports are remote but on a long cruise not impossible. Most "regular" policies it is £100 per port, a few give £150.   I had a policy with the Post Office with cruise cover and that offered £150 for each port, again limited to £750 and my husband's Avanti one offered £100 per port.  However we chose not to renew these policies as the cost of the Avanti one rose by 30% at renewal and we reverted back to Allianz which comes with our bank account.  No specific cruise cover the same as your current one but a far more reasonable premium.   My husband's health conditions are very expensive to cover even on a non cruise specific policy.  He is 66 with a myocardial bridge, fibromyalga, IBS and depression covered for worldwide travel including cruise and winter sports.  The Avanti policy renewal was £1,300 for him alone - Staysure being the same company was quoting £1,100 but the cover level was much lower at £5,000.  Reverting back to non specific policy we have full worldwide cover including winter sports for £298 so a no brainer cost wise.   As a much healthier individual I declare every year breast cancer more than 20 years ago, depression and in my 5 year history covid, removal of a benign mole and a broken rib.  My Post Office platinum policy renewal for worldwide travel was quote at £329 in June but again I decided to use Allianz to keep it under one umbrella.   The claims process for the major issues was far more important to me at renewal than the cost and add ons.  After the hell my family had with medical claims last year with Good to Go, Staysure and the Holiday Extras I wouldn’t hesitate to say AllClear was head and shoulders above them for claim handling.  

Many thanks. I was hoping that you would respond, as I know that you have expertise in this area, but I didn’t want to put you under pressure to do so by asking directly!

As you say, it boils down to a financial calculation. If, for example, in an average year we are only likely to miss one port and receive, say, £200 compensation, then if I can get a comparable policy for £100 more than I’m paying currently then it’s definitely worth doing. However, if the policy would be £200 or more extra then it probably wouldn’t be.  

As you have demonstrated in your examples, the cost of some policies, especially with pre-existing conditions, can be eye watering. We used to have free cover with our bank, but when we needed to add my wife’s health condition the weighting cost more than a separate stand alone policy which included it!

yorkshirephil

yorkshirephil

51 minutes ago, alpha whiskey said: We were also on the Britannia cruise with Skagen as a missed port. We won't be claiming as we were not out of pocket with any expenses. Different matter if we had  suffered non refundable independent shore excursions. Does anyone else think like me, or am I daft?   

Not daft in my opinion, but then we may both be daft. We never take out missed port add ons, we have missed lots of ports over the years and just accept that these things happen and move on. If it is a port you are rally looking forward to we may feel disappointed but get over it. It is a good excuse to try again another time.

5 minutes ago, Selbourne said: Many thanks. I was hoping that you would respond, as I know that you have expertise in this area, but I didn’t want to put you under pressure to do so by asking directly!   As you say, it boils down to a financial calculation. If, for example, in an average year we are only likely to miss one port and receive, say, £200 compensation, then if I can get a comparable policy for £100 more than I’m paying currently then it’s definitely worth doing. However, if the policy would be £200 or more extra then it probably wouldn’t be.   As you have demonstrated in your examples, the cost of some policies, especially with pre-existing conditions, can be eye watering. We used to have free cover with our bank, but when we needed to add my wife’s health condition the weighting cost more than a separate stand alone policy which included it!

Unfortunately this year insurers are heavily loading their policies so many are finding costs excessive and as a result going for the less than ideal policies on offer through comparison sites.  That's okay until you need to claim as we found with Good to Go not offering any form of companion insurance when I needed to stay in Italy.  With added flights and hotels over the period my aunt was in hospital that added over £3,000 to our loss.

13 minutes ago, yorkshirephil said: Not daft in my opinion, but then we may both be daft. We never take out missed port add ons, we have missed lots of ports over the years and just accept that these things happen and move on. If it is a port you are rally looking forward to we may feel disappointed but get over it. It is a good excuse to try again another time.

With respect, that’s an entirely different issue. We weren’t particularly bothered about missing Skagen as we had been there before and knew that we wouldn’t have been ashore for much more than an hour. The issue is purely a financial consideration between different insurance policies.  

If there were two identical insurance policies costing the same and one would pay out 2 x £100 for a missed port and one wouldn’t pay a penny, then IMHO it would indeed be daft not to buy the one with missed port cover. Whether people are bothered or not about the port that is missed is completely irrelevant, as you get the payment regardless!

I use LV= for my travel insurance and as we are both over 70 and have medical conditions as it was about the cheapest that I could find. The fact that they have £150 missed port cover is a bonus - especially when we missed three ports recently. The payout was £900 (far more than the premium) and was in my bank account within 10 days of returning home.

It is almost impossible to compare one person's insurance quote with another as everyone is totally different (age, medical conditions, actual cover, where you live, etc.)

8 minutes ago, Selbourne said: With respect, that’s an entirely different issue. We weren’t particularly bothered about missing Skagen as we had been there before and knew that we wouldn’t have been ashore for much more than an hour. The issue is purely a financial consideration between different insurance policies.   If there were two identical insurance policies costing the same and one would pay out 2 x £100 for a missed port and one wouldn’t pay a penny, then IMHO it would indeed be daft not to buy the one with missed port cover. Whether people are bothered or not about the port that is missed is completely irrelevant, as you get the payment regardless!

In those circumstances then yes, as long as they actually do pay out and not use T&C's to avoid paying which does happen, most of us bumble along quite happily paying our fees while everything is OK but then try claiming and it is all change. Friends of ours tried to claim for a missed port but because Thompson gave everyone £25 as a gesture of goodwill then their insurer turned down their claim for £200 (£100 pp)

5 minutes ago, yorkshirephil said: In those circumstances then yes, as long as they actually do pay out and not use T&C's to avoid paying which does happen, most of us bumble along quite happily paying our fees while everything is OK but then try claiming and it is all change. Friends of ours tried to claim for a missed port but because Thompson gave everyone £25 as a gesture of goodwill then their insurer turned down their claim for £200 (£100 pp)

A good point. Goodwill gestures affect all claims not just missed port ones.  

Missed port claims are generally paid out immediately but you still need to ensure you have all the paperwork.

cruising.mark.uk

19 minutes ago, david63 said: I use LV= for my travel insurance and as we are both over 70 and have medical conditions as it was about the cheapest that I could find. The fact that they have £150 missed port cover is a bonus - especially when we missed three ports recently. The payout was £900 (far more than the premium) and was in my bank account within 10 days of returning home.   It is almost impossible to compare one person's insurance quote with another as everyone is totally different (age, medical conditions, actual cover, where you live, etc.)

This is what worries me about the 'gift horse' that is missed port insurance payments.  We too have it on our Admiral policy, but have never claimed for it.  It seems to me that missing ports is not a rare occurrence and that many on here who cruise regularly could well find themselves in the same position as you where a missed port claim would result in a payment far above their annual premium.  And that might be the case year after year if people are cruising 50, 60, 70 or more days per year and will, therefore, by the law of averages miss 2 or 3 or 4 ports per year.  The risk is that these payments will become economically non-viable for the insurers and, therefore, that they will do one or more of: removing payments for missed ports altogether or lowering the amount paid; requiring those insured to prove that they are out of pocket because of a missed port (e.g. because they were due to go on a non-ship excursion which has not been refunded); or increasing premiums either for travel insurance in general, for cruise cover as an extra or for missed ports as an extra add on.

Personally, I think it would be entirely fair for them to adopt the second of those options and insist that travellers demonstrate that they have made a financial loss because of the missed port and then recompense that loss.  We've never claimed because we've never been in a position where missing a port has 'cost' us anything and would, therefore, feel uneasy about asking for recompense.

34 minutes ago, Selbourne said: With respect, that’s an entirely different issue. We weren’t particularly bothered about missing Skagen as we had been there before and knew that we wouldn’t have been ashore for much more than an hour. The issue is purely a financial consideration between different insurance policies.   If there were two identical insurance policies costing the same and one would pay out 2 x £100 for a missed port and one wouldn’t pay a penny, then IMHO it would indeed be daft not to buy the one with missed port cover. Whether people are bothered or not about the port that is missed is completely irrelevant, as you get the payment regardless!

Out of interest I've just visited Staysure and compared a quote for my husband with his medical conditions declared for with cruise insurance and without.

Firstly the interesting part is the quotes are considerably lower than for the June renewal, strange as under the new law existing customers should be offered identical terms.  Anyway, the two policies are as follows.

Comprehensive £5,000 cancellation cover

With cruise cover £781.53

Without £729.65

Superior comprehensive £10,000 cover

With cruise cover £915.50

Without £829.63

Based on this it would be reasonable to take the cruise cover as the difference is minimal.

majortom10

We have Nationwide Flexplus account which as well as worldwide travel insurance for all members of immediate family of account holder also has mobile phone insurance and car breakdown. We paid £40 extra for extra cruise cover i.e. missing ports and also a supplement for pre existing conditions. Compared to other quotes was very good. When on Iona in March we missed a port of call and was given a letter by P&O for reason why. On return home phoned Nationwide took details on a short 5 minute call and within a week £150pp was paid into my bank account. Excellent service.

15 minutes ago, cruising.mark.uk said: This is what worries me about the 'gift horse' that is missed port insurance payments.  We too have it on our Admiral policy, but have never claimed for it.  It seems to me that missing ports is not a rare occurrence and that many on here who cruise regularly could well find themselves in the same position as you where a missed port claim would result in a payment far above their annual premium.  And that might be the case year after year if people are cruising 50, 60, 70 or more days per year and will, therefore, by the law of averages miss 2 or 3 or 4 ports per year.  The risk is that these payments will become economically non-viable for the insurers and, therefore, that they will do one or more of: removing payments for missed ports altogether or lowering the amount paid; requiring those insured to prove that they are out of pocket because of a missed port (e.g. because they were due to go on a non-ship excursion which has not been refunded); or increasing premiums either for travel insurance in general, for cruise cover as an extra or for missed ports as an extra add on.   Personally, I think it would be entirely fair for them to adopt the second of those options and insist that travellers demonstrate that they have made a financial loss because of the missed port and then recompense that loss.  We've never claimed because we've never been in a position where missing a port has 'cost' us anything and would, therefore, feel uneasy about asking for recompense.  

There is also the complication of when is a missed port not a missed port, and how will an insurer deal with it. As several ports are now restricting cruise ships for various reasons will insurers pay out, two examples that spring to mind are Amsterdam and Majorca where people were expecting to cruise there but now are not, is that really a missed port in the eyes of an insurer?

terrierjohn

terrierjohn

53 minutes ago, yorkshirephil said: In those circumstances then yes, as long as they actually do pay out and not use T&C's to avoid paying which does happen, most of us bumble along quite happily paying our fees while everything is OK but then try claiming and it is all change. Friends of ours tried to claim for a missed port but because Thompson gave everyone £25 as a gesture of goodwill then their insurer turned down their claim for £200 (£100 pp)

I dont think I would be too worried about whether a claim is fair or not, you can be certain that the insurance companies will not be out of pocket with any claims that are made.

19 minutes ago, yorkshirephil said: There is also the complication of when is a missed port not a missed port, and how will an insurer deal with it. As several ports are now restricting cruise ships for various reasons will insurers pay out, two examples that spring to mind are Amsterdam and Majorca where people were expecting to cruise there but now are not, is that really a missed port in the eyes of an insurer?  

If the cruise line issues a letter, yes.  Guernsey is another you can add.  Basically get a letter whilst onboard you're covered.  How long it will last is another question.  So many now claiming might well start to show up in the balance sheets.  

Before the pandemic a lot of people never read their policies so many didn't even know the cover existed unless they were on forums like this one. Now because of the situation that arose in 2020 most travellers will read their policy with a fine toothcomb and rightly claim every little thing they're entitled to.

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post office travel insurance missed port

Russia establishes special site to fabricate fuel for China’s CFR-600

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A special production site to fabricate fuel for China’s CFR-600 fast reactor under construction has been established at Russia’s Mashinostroitelny Zavod (MSZ - Machine-Building Plant) in Elektrostal (Moscow region), part of Rosatom’s TVEL Fuel Company. 

As part of the project, MSZ had upgraded existing facilities fo the production of fuel for fast reactors, TVEL said on 3 March. Unique equipment has been created and installed, and dummy CFR-600 fuel assemblies have already been manufactured for testing.

The new production site was set up to service an export contract between TVEL and the Chinese company CNLY (part of China National Nuclear Corporation - CNNC) for the supply of uranium fuel for CFR-600 reactors. Construction of the first CFR-600 unit started in Xiapu County, in China's Fujian province in late 2017 followed by the second unit in December 2020. The contract is for the start-up fuel load, as well as refuelling for the first seven years. The start of deliveries is scheduled for 2023.

“The Russian nuclear industry has a unique 40 years of experience in operating fast reactors, as well as in the production of fuel for such facilities,” said TVEL President Natalya Nikipelova. “The Fuel Division of Rosatom is fulfilling its obligations within the framework of Russian-Chinese cooperation in the development of fast reactor technologies. These are unique projects when foreign design fuel is produced in Russia. Since 2010, the first Chinese fast neutron reactor CEFR has been operating on fuel manufactured at the Machine-Building Plant, and for the supply of CFR-600 fuel, a team of specialists from MSZ and TVEL has successfully completed a complex high-tech project to modernise production,” she explained.

A special feature of the new section is its versatility: this equipment will be used to produce fuel intended for both the Chinese CFR-600 and CEFR reactors and the Russian BN-600 reactor of the Beloyarsk NPP. In the near future, the production of standard products for the BN-600 will begin.

The contract for the supply of fuel for the CFR-600 was signed in December 2018 as part of a governmental agreement between Russia and China on cooperation in the construction and operation of a demonstration fast neutron reactor in China. This is part of a wider comprehensive programme of cooperation in the nuclear energy sector over the coming decades. This includes serial construction of the latest Russian NPP power units with generation 3+ VVER-1200 reactors at two sites in China (Tianwan and Xudabao NPPs). A package of intergovernmental documents and framework contracts for these projects was signed in 2018 during a meeting between Russian President Vladimir Putin and Chinese President Xi Jinping.

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post office travel insurance missed port

19th Edition of Global Conference on Catalysis, Chemical Engineering & Technology

Victor Mukhin

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Victor Mukhin, Speaker at Chemical Engineering Conferences

Title : Active carbons as nanoporous materials for solving of environmental problems

However, up to now, the main carriers of catalytic additives have been mineral sorbents: silica gels, alumogels. This is obviously due to the fact that they consist of pure homogeneous components SiO2 and Al2O3, respectively. It is generally known that impurities, especially the ash elements, are catalytic poisons that reduce the effectiveness of the catalyst. Therefore, carbon sorbents with 5-15% by weight of ash elements in their composition are not used in the above mentioned technologies. However, in such an important field as a gas-mask technique, carbon sorbents (active carbons) are carriers of catalytic additives, providing effective protection of a person against any types of potent poisonous substances (PPS). In ESPE “JSC "Neorganika" there has been developed the technology of unique ashless spherical carbon carrier-catalysts by the method of liquid forming of furfural copolymers with subsequent gas-vapor activation, brand PAC. Active carbons PAC have 100% qualitative characteristics of the three main properties of carbon sorbents: strength - 100%, the proportion of sorbing pores in the pore space – 100%, purity - 100% (ash content is close to zero). A particularly outstanding feature of active PAC carbons is their uniquely high mechanical compressive strength of 740 ± 40 MPa, which is 3-7 times larger than that of  such materials as granite, quartzite, electric coal, and is comparable to the value for cast iron - 400-1000 MPa. This allows the PAC to operate under severe conditions in moving and fluidized beds.  Obviously, it is time to actively develop catalysts based on PAC sorbents for oil refining, petrochemicals, gas processing and various technologies of organic synthesis.

Victor M. Mukhin was born in 1946 in the town of Orsk, Russia. In 1970 he graduated the Technological Institute in Leningrad. Victor M. Mukhin was directed to work to the scientific-industrial organization "Neorganika" (Elektrostal, Moscow region) where he is working during 47 years, at present as the head of the laboratory of carbon sorbents.     Victor M. Mukhin defended a Ph. D. thesis and a doctoral thesis at the Mendeleev University of Chemical Technology of Russia (in 1979 and 1997 accordingly). Professor of Mendeleev University of Chemical Technology of Russia. Scientific interests: production, investigation and application of active carbons, technological and ecological carbon-adsorptive processes, environmental protection, production of ecologically clean food.   

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  1. Post Office Travel Insurance: A Getting Started Guide from the Experts!

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  2. Post Office Travel Insurance: A Getting Started Guide from the Experts!

    post office travel insurance missed port

  3. Post Office Travel Insurance: A Getting Started Guide from the Experts!

    post office travel insurance missed port

  4. Post Office Travel Insurance: A Getting Started Guide from the Experts!

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  5. Post Office Travel Insurance: A Getting Started Guide from the Experts!

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  6. Post Office Travel Insurance: A Getting Started Guide from the Experts!

    post office travel insurance missed port

COMMENTS

  1. Insurance coverage missed port

    #2 Posted February 2, 2019 5 hours ago, 2wheelin said: Have read on these boards about insurance payments for missing a port on the itinerary and I am searching for one. Check Nationwide Cruise...

  2. Cruise Travel Insurance

    Our Cruise Cover is there to help if you need emergency treatment on board or in harbour, or to re-join the ship because an illness or a lost passport keeps you briefly ashore. This upgrade also extends the missed departure and connection cover to outside the UK to include each port on the cruise itinerary, and more.

  3. Do You Get Compensation For Missed Cruise Ports?

    No, as a general rule, you don't get compensation from the cruise line if a port has to be missed. Cruise lines have it written into their terms and conditions that they reserve the right to change the itinerary at any time. There are some situations however, in which you may receive some compensation. Factors that are taken into consideration are:

  4. Travel Insurance

    Does Post Office Travel Insurance include cover for Covid-19? I'm on my trip and need emergency medical assistance. What should I do? How do I renew or cancel the renewal of my Travel Insurance policy? My policy includes Flight Delay Assistance. How do I register a flight? Read all travel insurance FAQs Latest travel alerts

  5. Travel Disruption

    ~If you buy our Trip Disruption (including Terrorism, Natural Catastrophe and Air Space Disruption) upgrade and our Covid-19 Cover upgrade, only one benefit will be applicable per person, per claim under the section of cover for missed departure and connections outside the UK. Ready to get a quote?

  6. Positive experience claiming on travel insurance for missed ports on

    #1 Posted July 23, 2022 If anyone needs to claim on their travel insurance for missed ports I thought it might be helpful to post my experience. The most important thing was to get a letter from the P&O reception desk whilst still onboard, detailing the ports missed and the reason (adverse weather in our case).

  7. Missed Connection Insurance

    Missed connection coverage helps you join your trip if a reason that's covered by the policy causes a delay. While policy rules can vary, reasons covered can include: A certified delay from a...

  8. Post Office travel insurance review

    Coronavirus related cover Backpacker cover for individuals up to 60 years old Pre-existing conditions cover (some serious conditions may need cover from specialist providers) Optional extras including cover for Winter sports, Gadgets and Golf trips 15% Student discount with a Student Beans account Post Office Travel Insurance app

  9. Make A Claim

    We're here on 0333 333 9702 * from 9am to 5pm, Monday to Friday. We'll talk you through the first steps and answer your questions Complete a claims form We'll post a claims form for you to complete and return. Make sure you keep a copy for your own records too We'll confirm our decision We'll check your claim and reply to you with our decision.

  10. Travel Insurance Coronavirus

    Get a quote Make a claim ^ Kids (under 18s) can be covered at no extra cost on our Single-trip and Annual Multi-trip policies provided they have no medical conditions. A choice of travel insurance to suit you We have different types of cover for whatever you have planned. And we consider all medical conditions. Single-trip Travel Insurance

  11. Claiming for missed port on insurance

    #1 Posted June 3, 2023 (edited) Help. We are confused. (What's new?) We have P&O insurance and can claim for a missed port. We had a missed port. The form is asking what value we want to...

  12. Travel Insurance

    Help & Support Travel Insurance Help and support Travel Insurance FAQs Common questions about our cover and optional add-ons About our travel insurance Flight cancellations, delays and missed departures Medical Assistance Plus and Flight Delay Assistance Plus Gadget Cover optional add-on Claims, cancellations, renewals and complaints

  13. Insurance for missed ports

    #1 Posted January 13, 2022 This is little known, but check to see if your insurance covers missed ports! Allianz does--which we didn't know for years because our old TA never told us/we never...

  14. Insurance

    My family took a cruise in October 2021 originally scheduled to port at the Cayman Islands when we booked in March 2021. At the time of booking, I purchased a Nationwide cruise insurance policy, because I was concerned about evacuating in the event of a covid ship lockdown and also wanted to hedge against the risk of having to fly to catch up to the ship in case our flight to the port was ...

  15. Help! I Missed a Cruise and the Cruise Line's Own Travel Insurance Won

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  17. Compare Post Office Travel Insurance

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    - The missed port benefit is capped at a total benefit limit of $750 per Adult. - A $200 excess applies per policy per event (not per person or per port). ... Since 2003, we've provided travel insurance to more than 2 million happy customers around the world. We don't focus on anything else but travel insurance, and that makes us specialists in ...

  19. Best cruise insurance 2024

    Top 20 highest scoring policies Show all rows Table note: the policy score is our assessment of how comprehensive the travel insurance is, including cruise specific cover areas. See our full methodology below. What does cruise insurance cover? Most cruise insurance policies cover the following areas: Cabin confinement

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    COVID-19 benefits for domestic and international plans 1,2 Choose your excess. You can choose your excess on the international travel plans, the higher the excess chosen, the lower your premium will be. Increased luggage cover. You can increase coverage of valuable individual items with our International Comprehensive and Domestic travel plans.

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    A special production site to fabricate fuel for China's CFR-600 fast reactor under construction has been established at Russia's Mashinostroitelny Zavod (MSZ - Machine-Building Plant) in Elektrostal (Moscow region), part of Rosatom's TVEL Fuel Company.

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    Elektrostal Elektrostal is a city in Moscow Oblast, Russia, located 58 kilometers east of Moscow.Population: 155,196 ; 146,294 ; 152,463 ; 135,000; 123,000; 97,000 ...

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    Catalysis Conference is a networking event covering all topics in catalysis, chemistry, chemical engineering and technology during October 19-21, 2017 in Las Vegas, USA. Well noted as well attended meeting among all other annual catalysis conferences 2018, chemical engineering conferences 2018 and chemistry webinars.