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The Beginner's Guide to Public Speaking for Travel Agents

Welcome to Gateway Travel! If you're looking to unlock your potential in the tourism sector, you're in the right place. We've compiled invaluable tips to enhance your journey to success in the tourism industry. A core skill at the forefront of this success journey is public speaking. honing your public speaking skills is a stepping stone towards becoming the leading light in the travel agency world. That's why we're focusing on 'Embracing Public Speaking: 7 Keys to Success for Travel Agents.'

Benefit of Public Speaking for Travel Agents

Public speaking is the key to success for both established and potential travel agents. Travel industry professionals require to communicate daily with numerous individuals with varying cultural, racial, and linguistic backgrounds. Adeptness in public speaking not only makes your message clear and impactful, but it also creates a bond of trust between you and your clients. It catapults your travel agent career advancement and places you leagues ahead of your competition.

Professional Development for Travel Agents: The Role of Public Speaking

As the travel agent role evolves, there's a pressing need for continuous professional development for travel agents. As a travel agent, strong public speaking skills and a command over language enable you to deliver inspiring travel pitches, conduct guided tours with charisma, and negotiate great travel deals for your clients. In essence, a competent public speaker can convert a potential traveler into a long-term client.

Accoringly, honing your public speaking skills offers a marked improvement in your professional development and success in the tourism industry. How, you may ask? Let's delve into our 7 Keys to Success.

Key 1: Know Your Audience

Whether it’s a family looking for a luxury cruise, or a group of adventurers hungry for an African safari, your speaking style should be adaptable to the audience. Understanding their pain points and interests will help you approach the conversation effectively.

Key 2: Simplify Your Message

Travel arrangements can be complex and full of jargon. Master the art of simplifying and personalizing such information for your clients. It makes your message easy to understand and remember.

Key 3: Practice Active Listening

To tailor an unforgettable travel experience, listen to your clients’ needs and desires. This will help you give appropriate suggestions and showcase empathy in your speech, further boosting customer loyalty and satisfaction.

Key 4: Use Engaging Stories and Experiences

Travel is all about experiences. Telling exciting tales about destinations enhances your clients' travel expectations, making them eager to explore.

Key 5: Master the Art of Persuasion

As a travel agent, your goal is to sell experiences. Being persuasive in your speech can turn a mere inquiry into a solid booking. Use persuasive techniques, like scarcity principle, emotional storytelling, and highlighting benefits.

Key 6: Improve Your Nonverbal Communication

Your non-verbal cues play a significant role in effective public speaking. Eye contact, body language, gestural cues can enrich your communication, making you more relatable to clients.

Key 7: Embrace regular feedback and improvements

Graciously accepting feedback and continually working on improving your public speaking skills is crucial to stay ahead in this dynamic industry.

Communication Skills in the Travel Industry: The Golden Key to Success

In the end, effective and efficient communication skills in the travel industry are the golden keys to achievement. The significance of public speaking for travel agents cannot be overstated. Embrace it as a valuable tool for professional development and travel agent career advancement. Customer interaction lies at the heart of the travel industry, and your speaking skills can make or break a potential deal.

So, gear up, practice regularly, apply these keys, and watch your travel career skyrocket. Remember, you're only as successful as your communication skills allow you to be. Here’s wishing you the very best on your gateway to success in the tourism industry.

Join us at Gateway Travel, where every journey starts with a single conversation and every conversation counts towards your immeasurable success as a travel agent!

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how to talk travel agent

The Best Networking Tips for Travel Agents (Step-by-Step Guide For Growth)

  • Published on March 23, 2023

how to talk travel agent

With the rising use of new technologies and advanced tools to grow and market any business today, the value of an important traditional method to connect with industry peers is gradually being forgotten; this slowly fading yet effective way is called Networking .

Networking, in simple terms, means the exchange of information and ideas among people with a common profession or special interest, usually in an informal social setting.

It is especially important for a Travel Agent because connecting with the other travel industry members can help you hone your existing relationships as well as make new contacts, get new ideas, mentorship, opportunities and a potential set of customers.

It will make you an active, knowledgeable and known member in the market and definitely help you gain trust of new and existing customers.

It keeps you on your toes by exposing you to the necessary competition and support needed to grow in this fast-paced world of Tourism.

Whether you’re new to the industry or an old player, networking has proven to be a valuable tool regardless! 

Ways of Networking for Travel Agents:

how to talk travel agent

Networking is a crucial art for any entrepreneur. It is all about building mutually beneficial relationships where interacting face to face, staying in touch, explaining yours and understanding the other person’s needs is considered as the best form of communication.

Listed below are the top ways in which you can practice maximum networking as a Travel Agent:

1. Networking with Clients

how to talk travel agent

Every travel agent, big or small, wants to have the maximum customer base but what makes an agent different is his skill to identify moments and turn them into business opportunities .

Talk about travel with the people you come in contact with, tell them about your agency, what you do and what you can do for them. This type of networking can simply start with a handshake at any informal get-together, party or even at the gym, school functions or grocery stores.

If you are new in business then this is the best form of networking for you!

2. Networking with Travel Agents

how to talk travel agent

Agent to agent networking is considered to be the most beneficial and amazing form of networking.

Meeting your fellow agents, discussing new travel trends , destinations, challenges and ideas can help you learn and plan the future of your travel agency.

Attend as many agent to agent events as possible, interact actively, exchange contacts and explore the best business opportunities available from time to time.

3. Supplier events and FAM Trips

Attending supplier events and webinars whenever possible is a great way to build relationships across the industry.

Learning about new destinations, connecting with suppliers , letting them know what your needs are and what the end customers expect can help you expand your business further.

Attending events like tourism roadshows or SATTE ,  participating in supplier webinars and undertaking FAM trips can shape and widen your understanding of the business.

4. Social Media Networking

how to talk travel agent

Go ahead and connect with agents, suppliers as well as clients on Social Media. Be active on the internet, market your business, share deals / posters , ask your customers to write testimonials, follow fellow agents and join tourism groups on facebook, whatsapp, etc.

This will help you reach out to a wider audience and make a market presence of your brand. Take your business online today and slowly build a brand that people connect with.

We hope these networking tips help you expand your business, plan its course and find more customers.

Keep working, keep networking and keep getting closer to making your business known!

We at TravClan have compiled for you the latest marketing content, interactive videos, world-class website, latest travel deals, and much more in a bundle just for you to use and upgrade your travel agency to the next level.

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Four Secrets to Picking the Right Travel Agent

By Christopher Elliott

Tribune Media Services

Who needs a travel agent anymore?

Fewer of us do, apparently. Just eight years ago, there were 124,030 travel agents in the United States, according to the Bureau of Labor Statistics. By 2006, that number had fallen by about 30 percent, to 87,600 agents.

The government's outlook for the business is downright depressing. It projects "little or no growth" for travel professionals during the next eight years, as market share gains made by online giants like Expedia, Orbitz and Travelocity are held in check by a small bump in demand for specialized travel advice.

In fact, many readers of this column believe that's optimistic. They think travel agents are completely obsolete.

"They are an outdated remnant of past practices that add virtually no value to any transaction today," says Bill Clements, who works for an airline in Ypsilanti, Mich. He also took me to task for recommending agents in my columns, accusing me of being "the biggest lackey for them that I have ever experienced."

I hear from readers like Clements constantly. Every week, I seem to be on the receiving end of an angry anti-agent missive that starts with, "How could you?"

So let me talk about how I could.

Why do I still like agents? A competent travel adviser can be your greatest asset when you're planning a trip. The key word here is "competent." And let me also define what I mean by agent: I'm not necessarily talking about an offshore call center worker reading from a script or a hobbyist who paid a few hundred bucks for bogus agency credentials.

I mean a bona fide, certified travel professional.

It's not a popular position to take. I know. There's no shortage of horrific travel agent stories making the rounds these days. I have a stack of grievances that follow the same basic narrative. It goes something like this:

I booked a trip through online agency X. Something went wrong -- my flight was rescheduled or there was a problem with the hotel reservation. When I phoned the company, I was transferred to half a dozen departments and ended up speaking with someone in Bangalore who I could barely understand. Five hours later, I'm no closer to fixing the problem. Help!

Let me take a moment to say I mean no disrespect to online travel agencies. Most of the airline seats, cruises and hotel rooms booked through these large sites are problem-free. It's the way they address the inevitable problems that leaves something to be desired in the view of many readers.

Jeffrey Alter, an attorney from New Orleans, bought an airline ticket through an online agency recently. But when he received his final bill, he noticed a $50 transaction fee had been added to his credit card statement. No one had mentioned the fee to him when he booked the ticket. I asked him to check the terms and conditions on the website, and sure enough, there was a note about a $30 transaction fee.

So why did they bill him $20 more, and why didn't they tell him up front? I suggested Alter contact the agency. He did. Its response? "Do you believe we provide airline tickets for zero renumeration (sic)? We wouldn't be in business long if we did that."

Now that's what I call customer service.

The other side of this equation is do-it-yourselfers -- people who have paid hundreds or thousands of dollars to become "instant" travel agents. These amateurs give other agents a bad name largely because they're untrained. They've just paid someone for a card that says they're real travel agents, but they often don't know the difference between a stopover and a layover. Instant agents are more victims than anything else, though. They've been scammed into thinking they could become real agents by writing a check.

But even after weeding out the phonies and dot-comers, you're still left with a group of agents that can be less than perfect.

Bob Barstow, a long-time reader of my columns, has had his run-ins with well-trained, legitimate travel agents that left him disappointed. He says he's never experienced the "go-the-extra-mile" attitude for which these trained professionals are supposedly known. "You imply that the business is full of agents dedicated to the travelers' well-being, and will go out of their way for their customer," he told me. "I have yet to meet this agent." There's more about Barstow's unfortunate travel agent experiences -- and the interesting answers from agents -- on my blog .

To Barstow, Alter and yes, even to Clements, let me say: you need to find a good agent. Here are a few tips:

1. Look for the right certification.

If the agent is a member of the American Society of Travel Agents (ASTA) ( www.asta.org ), that's a promising sign. ASTA is the world's largest association of travel professionals, with a code of ethics that tends to keep the riff raff out. If your travel adviser is certified by The Travel Institute ( www.thetravelinstitute.com ), which offers courses on various destinations and travel specialties, that's a bonus. Another membership worth looking for is the Association of Retail Travel Agents ( www.artaonline.com/mc/page.do ). Affiliation with a large organization like AAA or a company such as Carlson Wagonlit can be evidence that your agent is on the up-and-up. Your agent should also comply with any state seller of travel laws and carry error and omission insurance.

2. If at all possible, stay local.

There's no substitute for the personal touch. My best experiences with agents have been one-on-one. The ability to meet -- to look the agent in the eye, to shake his or her hand -- is something online agencies can't match. (Note: not all agents work in an office, but home-based agents can and do make personal visits.) The only exception to this rule is if you're looking for an agent with a sought-after specialty. But even then, a trusted voice on the phone is preferable to the often unintelligible, script-reading customer service associate you're connected to when dealing with a large agency.

3. Interview the agent.

Don't pick the first agent you find. Talk to the travel pro. Find out how long he or she has been in business. Ask about fees (yes, they charge booking fees, but they're worth it if you get into a pinch). I would recommend conducting the interview in person. Pay close attention not only to the way your prospective agent responds, but also at what's going on in the office around you. Are the other agents taking the time to talk with customers, or do they only seem interested in pressuring their clients to make a booking decision? Does the agent you're interviewing seem distracted or focused on trying to help you? If you don't like what you see, move on.

4. Find out how they react under pressure.

The only way to know for certain if your travel agent is a keeper is to see what happens when you run into trouble. And you will have that opportunity, eventually. When your flight is delayed or your hotel is overbooked or your travel insurance claim isn't being honored, what will your agent do? See, agents are compensated for the booking -- either with a fee you pay or a commission they take directly from the company. If they leave you hanging or do nothing more than send you the company's 800-number, they're not your agent. Chances are, they're just in it for the commission.

Good travel agents have an edge over almost any other seller of travel. They know what you want. They speak your language. And they're there for you when you run into trouble.

In other words, travel agents aren't obsolete. Only the bad ones are.

Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the host of "What You Get For The Money: Vacations" on the Fine Living Network. E-mail him at [email protected] .

(c) 2008 Christopher Elliott Distributed by Tribune Media Services, Inc.

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Travelers Plans How to Travelers Plans in The World

How to talk to a travel agent.

Travel Agent Desk

Planning a vacation can be a daunting task, especially if you have never done it before or if you are planning a particularly complex trip. In these situations, it can be helpful to work with a travel agent. A travel agent can help you navigate the complexities of booking flights, hotels, and activities, while offering insider knowledge and personalized recommendations. However, if you have never worked with a travel agent before, you might be unsure of how to get started. In this article, we will walk you through the process of talking to a travel agent step-by-step.

Step 1: Determine Your Needs

Travel Agent With Client

The first step in working with a travel agent is determining your needs. What do you want to get out of your vacation? Are you looking for relaxation, adventure, culture, or a combination of these things? Where do you want to go? How long do you want to stay? What is your budget? These are all important questions to consider before you start talking to a travel agent. By having a clear idea of your needs and preferences, you will be better equipped to communicate with your travel agent and get the most out of your vacation.

Step 2: Do Your Research

Travel Research

Once you have a general idea of what you want, it’s time to start doing some research. Look online for travel agencies in your area or that specialize in the type of trip you want to take. Read reviews and compare prices to find an agent that seems like a good fit for you. It’s also a good idea to research your destination to get a sense of what you want to do and see while you’re there. This will help you have a more informed conversation with your travel agent.

Step 3: Schedule a Consultation

Travel Agent Meeting

Once you have found a travel agent that you want to work with, it’s time to schedule a consultation. This can be done in person, over the phone, or via email. During the consultation, you will have the opportunity to discuss your needs and preferences in more detail. You should be prepared to share your destination, travel dates, budget, and any special requests or requirements you might have. Your travel agent will be able to offer suggestions and advice based on their expertise and experience.

Step 4: Ask Questions

Travel Agent Answering Questions

Throughout the process of working with a travel agent, it’s important to ask questions. Don’t be afraid to ask for clarification or more information about something that you don’t understand. It’s also a good idea to ask your travel agent about their experience and qualifications, as well as what kind of support they offer during your trip. The more information you have, the better equipped you will be to make informed decisions and have a stress-free vacation.

Step 5: Follow-Up

Travel Agent Follow-Up

After you have worked with your travel agent to plan your trip, it’s important to follow-up. Confirm all of your arrangements, such as flights, hotels, and activities, to ensure that everything is in order. If you have any questions or concerns, reach out to your travel agent for assistance. Your travel agent is there to support you throughout your trip and will be happy to help you resolve any issues that arise.

Talking to a travel agent can be a great way to simplify the process of planning a vacation. By following these steps, you can ensure that you have a productive and stress-free conversation with your travel agent. Remember to be clear about your needs and preferences, do your research, ask questions, and follow-up to make sure that everything is in order. With the help of a travel agent, you can have the vacation of your dreams.

The Journal

Travel Advisor Resources

How to Become a Travel Agent: All Your Questions, Answered

Fora Author Fora Travel

The Modern Travel Agency

Fora Travel

https://www.foratravel.com/the-journal/how-to-become-a-travel-agent-all-your-questions-answered

how to talk travel agent

Are you the go-to person for travel tips? Do you have lists of restaurant recs for your favorite cities? Obsessed with hotels and resorts? Or maybe you're looking to score epic hotel perks for your friends and family?

Narrator’s voice: If you answered yes to any of these questions...

If you have a passion for travel, a career path to becoming a travel agent is closer than you think. First, we answer some FAQs on  booking travel, travel agencies and the travel industry, then walk you through how to become a travel agent, step by step.

Ready to take the first step? Become a travel advisor today.

Let’s back up. What exactly does a travel agent do?

Travel agents sell, curate and book travel. What kinds of bookings do Fora Advisors do , exactly? All sorts, from booking a cruise line or a hotel room to planning a multi-country journey that includes transfers, tours and unique experiences (and everything in between).

As a travel consultant, travel agents work with clients to tailor travel arrangements based on budget, taste and vacation vibe, and communicate with hotels to ensure each trip goes off without a hitch. And when it comes to getting paid as a travel agent, hotels and other travel providers pay advisors a commission on anything they book, at no additional cost to the traveler. For more intel, check out our post: what is a travel agent?

What are the qualifications to become a travel agent?

how to talk travel agent

Good news! There are no exams, accreditations or other hoops to jump through to start booking travel as a career path. Nor is a travel agent certification (or formal training, or experience at a travel agency) required. Anyone with a passion for travel, a problem-solving attitude and a little spare time can succeed as a travel agent. Solid people skills don’t hurt either!

Eager to learn more? Download our guide on how to turn your passion for travel into $$$ .

What are the benefits of being a travel agent?

Beyond talking about gorgeous destinations and cool hotels all day (hey, the topic could be worse), there are also tons of travel industry perks, like trips to develop your travel experience (called ‘FAM’ trips ), plus in-person networking events and hotel site visits.

Plus, you can hook your clients up with amazing perks and upgrades when they travel, becoming the go-to ‘friend with hotel benefits’ (see what we did there…). As a travel agent with Fora, for instance, you’ll have access to best-of-the-best partner programs , with perks at over 4,500 hotels around the world (more on that below). Say hello to room upgrades, complimentary breakfasts, resort and spa credits for your clients.

Learn more about our partners .

How do I get started as a travel agent?

Step 1: find a host agency that gets you.

If you’re interested in becoming a travel agent, you’ll need to choose a host agency. Travel agents work with a travel agency, referred to as a host agency, that handles commissions and other logistics. A host agency like Fora acts as an umbrella organization, providing resources to travel agents, including access to booking systems & partner programs, marketing support and training. (And, in many cases, a host agency provides you with an IATA number, allowing you to earn commission.) Plus, host agencies give independent travel professionals leverage with suppliers, gaining better commission rates and overall credibility within the travel market. Why choose Fora as your host agency? As a modern host agency, we’re upgrading the travel industry by building tech tools to help you jumpstart your travel business. We’ll get you onboarded and teach you the ropes with training programs galore (more on that below). And when it comes to booking travel, our global community of experienced travel agents will help you get that first booking — and be on call for all the support you need. Learn more about what you get as a Fora Advisor .

Plus, unlike other travel agencies, we don’t require a hefty training fee, minimum number of bookings or quotas. Being a Fora Advisor is flexible, meaning you determine your own schedule and work as much or as little as you'd like. Ready to take the first step? Become a travel advisor today.

Step 2: Learn the ropes & get certified

As an independent travel agent with Fora, we’ll set you up with everything you need to become a successful travel agent, including a best-in-class training program developed by industry experts. 

You’ll hit the ground running — you can book hotels from day one — and get trained up with fellow advisors as part of Fora’s travel agent training . Advisors attend weekly live training sessions, receive 1:1 mentorship from industry leaders and get ‘Fora Certified’ to sell travel. (Fora certification isn’t required, but offered to equip you with all the knowledge you might need).

And it doesn’t stop there. We offer tons of formal (yet flexible) training so you can continue to boost your know-how, including partner webinars, tips on building your client base and tutorials on itinerary planning. 

Step 3: Market yourself

how to talk travel agent

Once you are officially a travel agent with Fora, you’ll be off to the races to boost your client base. To do so, we offer tons of resources for our independent contractors, including a dedicated profile page on Fora’s website and your own fora.travel email address. 

Thanks to our easy-to-follow marketing plan, you have all the resources to market yourself from Day One. Post on social media, send an email blast, ask your friends if they’re planning a trip — there are tons of ways to get the word out. Learn more about how to market yourself as a travel agent .

Step 4: Find your first client

As a travel advisor with Fora, you’ll get the tools, tech and marketing support to help you build your client base. First, we recommend planning trips for your personal network — your first clients can totally be your friends and family. 

Next, word of mouth will be your best friend. After a client returns from a trip, ask them to spread the word. Next, leverage content creation tools to make yourself more visible. And finally, take advantage of Fora’s Client Lead Program (learn more about our game-changing client lead program for advisors ). Learn more about how to get clients as a travel agent .

Step 5: Book your first trip

how to talk travel agent

Time to make the magic happen! And by magic, we mean booking hotels — not to mention itinerary planning & unlocking epic perks, of course.

As a Fora Advisor, you make money by booking hotels — but there’s tons more that goes into it. Your services can range from simply booking a hotel room to planning a multi-country vacation. And Fora Advisors have tons of tools at their fingertips to plan trips. Start by researching your destination and getting intel from fellow travel advisors on our community app, Forum, then make your first booking — and compare rates and perks in real time — with our integrated booking platform . Our most game-changing tool yet, our integrated booking platform is an all-in-one tool for advisors to browse, quote & book hotels directly from their Fora Advisor Portal.  

Step 6: Rinse & repeat — always on your own schedule

One of the best parts of being a travel agent? Being a Fora Advisor provides tons of flexibility, because we allow you to choose your pace, niche & schedule. And thanks to our booking platform, you can work from anywhere. 

Planning travel can be a side hustle to bring in some extra earnings. Or, you might also decide to transition into a full-time travel career with a larger client base as you build your own business. Fora doesn’t place quotas on bookings or earnings, either. Our objective is to teach you and support you when you need it. Beyond that, you’re free to choose the types of bookings you make, how often and when. 

Step 7: Get paid

how to talk travel agent

As a Fora Advisor, you’re eligible to earn commissions on most 3-star or higher hotels, along with other travel suppliers like villa companies or DMCs (tour operators). 

And the best part? If you book travel with Fora as your host agency, thanks to Fora’s integrated booking platform, we handle every aspect of getting you paid (and paid fast). You’ll receive your commission upon the completion of your client’s trip. Learn more about how travel agents get paid. Convinced? Sign up to take the first steps today to . Or, read on for more FAQS on how to become a travel agent.

Can I still become a travel agent if I’m not a travel expert?

Our community is made up of people who are passionate about travel. Beyond passion, travel experience and destination knowledge of any kind — be it the best beach resort in Florida, the top hotel in California or your preferred cruise line — is valuable. However, to become a travel agent, you don’t have to be an expert (i.e., know everything about everywhere). That's where our community comes in. 

At Fora, our advisors get exclusive access to our community app to connect with a network of travel experts. Planning a honeymoon to Japan? A family reunion in Hawaii? A girls trip to Greece? Your fellow travel advisors will be your biggest asset in travel planning — which is why you should choose your host agency wisely. Collective intelligence is a beautiful thing.

Learn more about our community app, Forum .

Define “best-of-the-best partner programs": what brands has Fora partnered with?

how to talk travel agent

We really do mean “best-of-the-best.” From to Hyatt Privé , Fora has partnered with dozens of reputable brands and groups — from boutique hotels in Europe to epic Disney resorts. And we’re not just in the hotel sphere. Our list of preferred partners has grown to include popular cruise lines like Virgin Voyages and Viking, along with on-the-ground experiences like Project Expedition and more. 

Plus, Fora is constantly seeking new partnerships our travel agents can benefit from, so their clients get the most out of their vacations.

How much do travel agents make?

Much like other sales positions, as a seller of travel, travel agents get paid in commissions. Your paycheck depends on how much, and what type of travel, you’re booking. (Learn more in our post on how travel agents get paid .)

For instance, if you book a family cruise in the tens of thousands of dollars, your commission will be substantial. You could also get the same commission by handling hotel bookings at a lower price, but at a higher amount. (TLDR: In general, suppliers commonly pay 10% commission, which is split between you and your host agency).

Check out our guide on how much travel agents make per booking .

Why should I choose Fora as my host agency?

Fora's Head of Travel Operations Leslie Overton coaches advisors at Live Forum 2023

From our inclusive global community to our super-fast commissions (looking at you, other travel agencies), there are tons of reasons to choose Fora as your host agency. 

From Day One, Fora Advisors benefits from A+ support and training, convenient tools and an all-are-welcome ethos. Because we get it: this is uncharted territory for many. Learn more about what you get as a Fora Advisor .

Want to know how to become a travel agent? Here’s the bottom line...

There is a lot to love about being a travel advisor, but one of our favorite parts is that it’s easier than ever to become one. As a Fora Advisor, you get all the support, training and community you need, at a host agency reimagining the industry.

Ready to start your own business? Take the first steps to become a travel advisor today.

Looking for more intel on how to become a travel agent?

Read our other articles on becoming a travel agent:

How to Become a Travel Agent from Home

How to Become an Independent Travel Agent

How to Become a Disney Travel Agent

How to Become a Luxury Travel Agent

Are you the go-to person for travel tips?

Transform your passion for travel into your dream job. We'll set you up with everything you need to succeed as a travel advisor. From training to top-notch tech, marketing assets, community, commission tracking & payments (and more), we've got you.

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How To Talk With Your Travel Agent

[fa icon="calendar"] Apr 11, 2017 8:00:00 AM / by Sally Black

Sally Black

That is why actually speaking to your travel agent is the best way to insure a vacation that exceeds your expectations.

It's smart business to cater to a customer's preferences. Texting can save a busy parent's sanity when trying to check off tasks on your never ending to do list.   Over 6 billion text messages are sent in the U.S. each day.  Being popular doesn't make it perfect.  That said, I would be doing my clients a diservice by planning their vacations in this way.

Full disclosure, I do come from the rotary dial generation.  Yet I too have embraced texting albeit with one finger while wearing glasses. It is vital for quick, succinct communication. Vacation planning requires more than 140 characters.

Although many of us prefer texting, there are important reasons why other forms of communication are vital to properly planning a vacation that exceeds your expectations.

Spoken communication requires greater focus and offers instantaneous reply. It is the most efficient means  to understand a client's needs, requirements and wishes. An investment of a short phone call or video meeting is vital to establish a foundation for all that is to come.  Respectfully you work too hard and vacation time is too short to take any shortcuts with your plans.

Email is best for returning client quotes. All the inclusions of your vacation package can clearly be spelled out in black and white.  Miscommunication and reservation changes can come with costly change fees and penalties. In the worst circumstances they can result in canceled plans and disappointments. Business ethics and law require agents inform consumers of all the terms and conditions associated with their vacation purchase. Email is a much better vehicle for delivering all of this important information.

Once your itinerary and all of it's inclusions have been decided. Any last minute questions can easily be clarified with a text.

Vacation confirmation requires personal information, passport details and credit card numbers.  This information should only be exchange via a secured, online form or directly over the phone.  For your own security and personal identity safety, none of this information should ever be sent via text. 

Most airline, cruise or tour companies will send out your guest confirmation via email. Your agent will need to send you your invoice reflecting your payments and email works for this.

Text reminders work well for updates and reminders that will enhance your vacation experience. Links for background information, sightseeing opportunities and other updates.

Apps like "whatsapp" or facebook messager will allow travelers to stay in text with loved ones at home as well as their travel agent. Texts and messages can be sent from any corner of the world easily with a WiFi connection. This comes in handy if you need any assistance from your travel agent while on the road.

Once your tucked back in at home, your travel agent will most certainly want to speak with you.  Once again a phone call or video chat is the most efficient way to get this accomplished.  This is how you build a relationship and create a partnership.  These post travel chats will help your agent understand what new experiences you enjoyed and perhaps those that you would like to improve or avoid in the future.  This is also a good time to have some preliminary conversations about what your next travel adventure will become.

Last but not least, text is prefect for connecting your friends with a excellent travel agent who can save them time, hours of frustration and create memorable experiences for their family too.

Talk To A Family Travel Agent

Topics: Family Vacation

Sally Black

Written by Sally Black

Sally is the Founder of Vacationkids.com Travel Agency and author of the book "Fearless Family Vacations". She is also the Director of Travel Agent Initiatives and Training at The Family Travel Association.

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Quick Whit Travel

Everything You Need to Know About Booking with a Travel Agent

how to talk travel agent

quickwhittravel

Planning travel can be overwhelming–trust me, I know! And right now, with the pandemic ending, it’s kind of a confusing time to try and plan a much-needed trip. Because let’s face it: We ALL need a vacation this year! It can be intimidating to try and plan a trip at a time when the rules are changing, requirements are being lifted (or not), and you haven’t taken a trip in a while. Even for the most seasoned traveler, sometimes working with a travel agent can be the best option.

While I’m definitely a proponent of DIY travel, I also see the value in turning to a professional when the time is right. On our trip to the Galapagos Islands a few years ago, we used a travel agent to make sure we had everything planned correctly and all our paperwork was in order, and I don’t regret it. In fact, I’d do it again. There’s no reason to stress or be overwhelmed about your travels. Travel is supposed to be fun!

how to talk travel agent

So if you’re hesitant about traveling after COVID, or if you’re just not really sure how a travel agent works, this post is for you. My friend Hayley is a travel agent based in Texas with Love of the Magic Vacations , and she was gracious enough to answer some of my burning questions, as well as some that I think will help you, too.

*This post is not sponsored, and I am not receiving any kind of compensation. I just love to help my friends grow their small businesses, and my goal with Quick Whit Travel has always been to help people travel and understand that anyone can do it. Hayley is the best travel agent, and I know she’ll do great work for you!

10 Questions with Travel Advisor Hayley Parsons

1. what made you want to become a travel agent.

I’m a nurse by training, and even when I was only working three days a week, it was very stressful. Right now I’m in more of a desk job working five a days a week, and it’s still stressful. However, I love planning vacations, so I thought it would be a fun thing to do as a side hustle! Planning travel always brings a smile to my face, so that counter-acts the stress of nursing in a way. I kind of always wanted to be a travel agent, but I didn’t know how to get into it, so when Love of the Magic Vacations took a chance on me, I took it!

how to talk travel agent

Related: How Blogging Changed the Way I Travel

2. what exactly does a travel agent do.

As much or as little as you want! Some clients want me to do everything: flights, hotels, dinner reservations, tickets to shows, all of it. Others just want help with the things they don’t like planning as much, or that they find more stressful. Sometimes I’ll just book the flights and accommodations, but the client wants the flexibility to book their own excursions or restaurant reservations when they get there. It really varies by client, but I can do as much or as little of the planning as you like.

how to talk travel agent

Read on: The Ultimate Worst Money Wasters on Travel

3. how does booking a trip with a travel agent work.

First , the clients get in touch with me via Facebook , Instagram , e-mail , or the Love of the Magic Vacations Website , where clients can request a certain agent specifically.

Second , I’ll send them a Google Form for them to fill out with information like name and contact information, their desired destination, dates, how many adults and children will be on the trip, transportation preferences (flying, driving, cruising, etc.), and more details about what they want.

Third , I take all of that into consideraton and get to work! I price everything out and give them a quote, and then we start adjusting from there. If the quote comes in under their budget, they might add a day or a few more activities. If it comes in too high, then we pare down or look at alternative options.

Fourth , when the client is happy with the plans, we sign an agreement, and I start booking! The whole process from start to finish takes about a week, but I can work within the client’s timeframe if they’re looking to book years out, or if they want everything booked more quickly, keeping in mind that prices do tend to go up the closer you get to your vacation dates.

how to talk travel agent

More here: Travel Splurges Worth the Price

4. how far in advance do people need to contact you.

It depends! I recommend a minimum of 60-90 days , no matter what. For domestic trips, that can go down to 30 days out because it’s a little less complicated. For example, you won’t need a passport or travel documents, but prices can go up the closer you get to your travel dates.

For overseas travel, I need a minimum timeframe of 120 days . That will give me enough time to get my clients the best deals, but also enough time to make sure you have all the correct paperwork. Your passport has to have at least six months’ validity at the beginning of your trip, you may need a visa for yourself and the people traveling with you, and some countries are currently requiring proof of COVID vaccination for entry.

For Disney trips, whether that’s Disneyland, Disney World, a Disney Cruise, or a Disney Adventure trip, 60 days is the minimum if there are specific activities or accommodations you want. Those trips open up to booking 60 days out, and they can book up quickly.

how to talk travel agent

Read next: Can I Use the U.S. Dollar Abroad?

5. can you get discounts for your clients.

Yes! We call them promotions. Sometimes we can offer promotions on accommodations or park passes, and you can find out about things like that in my weekly e-mail newsletter . I also like to share them on my Facebook and Instagram as well, so be sure to follow me to be among the first to know!

As an example, one cruise line is currently offering buy one-get one free airfare when we book a cruise with them! Promotions change throughout the year, but right now the travel industry is trying to entice people to come back to travel after COVID, so we might be seeing some impressive promotions this summer!

how to talk travel agent

More here: The Ultimate Guide to Travel and Your Money

6. what are the top three benefits of working with a travel agent.

First of all, it’s saves your time and stress! As soon as reservations open up at a place like Disney, I can hop on the phone and wait in the queue for hours so you don’t have to. Some of our preferred partners have dedicated travel agent lines I can call, but no matter what, my taking the time to call on your behalf saves you time and stress.

Second, the flexibility is such a bonus. I can do as little or as much of the work and research as you want so that you can enjoy an easy, stress-free trip. If you love planning your itinerary for each day, but hate dealing with airlines and hotels, I can do those things for you so you can enjoy the parts you like! Or if you just want to tell me your preferences and let me do all the legwork, I’m happy to do that, too. Having the flexibility to choose how much you do or don’t want to be involved is something my clients really like.

Third, I can open up options for you. We have preferred partners we work with because we trust them and our clients have had positive experiences with them, so you’re not leaving your experience up to chance. We can also offer deals, or promotions as we call them, which you wouldn’t have access to on your own, so that’s a huge money saver.

And right now, with COVID still being a major factor in the travel industry, I can come up with alternatives if the place you want to go isn’t open to tourism just yet. I recently booked a client on a cruise, but the cruise line pushed its sail date back, so that was no longer an option. So we talked about alternative packages, and now she’s excited to be going to Disney for the first time instead! I can be your resource to make the absolute most of your vacation time and money.

how to talk travel agent

Related: How to Savor Your Travels

7. how has covid effected the travel agent industry, and are you seeing a bounce-back.

A lot! With COVID, all 2020 trips were cancelled. Some people had been planning these trips for years, and for it all to be taken away like that was really disheartening. But people have been coming back and booking those same trips for this year or next. One client is already booking for a trip in 2023!

There is definitely a bounce-back happening, especially with several European countries opening up to Americans, and cruises setting sail dates again. One thing to keep in mind is that some countries are opening up only to vaccinated travelers with appropriate documentation, or are still requiring a 10- to 14-day quarantine, which could be a deal-breaker for some clients. So, COVID is still a factor, but travel is starting back up for sure.

how to talk travel agent

Helpful info: How to Prepare for Your First Trip since the Pandemic Started

8. what’s the one thing you wish people knew about travel agents.

I have two! First of all, my services are free for my clients. I work on commission with our preferred partners, which could be accommodations, airlines, cruise lines, etc. You won’t be paying extra if you book with me or any of the Love of the Magic Vacations travel advisors, and we will never ask you to pay us directly. There’s a misconception that booking with a travel agent is more expensive than doing it yourself, and while some travel agencies work differently, you will never pay more by booking with me!

Second, don’t be afraid to try something new or go somewhere different! A travel agent can take the stress out of planning a new trip to a new place. Sometimes people can get into a rut of going to the same vacation spot again and again because they’re familiar with it and are not sure where to start with planning something different. Don’t be afraid to branch out. You might just find a new favorite place!

how to talk travel agent

More here: The Top 10 Destinations I Could Visit Again and Again

9. what is your favorite trip to book for your clients.

I love booking Disney trips, but especially first Disney trips! Disney was such a big part of my life growing up, so being able to literally share that magic with someone for the first time is really fun for me. It doesn’t matter if it’s Disneyland, Disney World, a Disney Cruise, or a Disney Adventure in a totally different country, it’s just fun for me to plan those trips for people!

how to talk travel agent

Read next: What I Wish I Knew Before Our Trip to Disneyland

10. where do you want to go next.

Europe! I’d love to go on one of the Disney Adventures in Europe, especially to Scotland or Ireland. I’ve done a lot of domestic travel, and I’ve been to Jamaica and the Amazon, but I’ve never been to Europe. At least not yet!

how to talk travel agent

More here: My Post-pandemic Travel Bucket List

How to get in touch with hayley.

If you’re interested in booking a trip with my friend Hayley, please do! And don’t forget to tell her I sent you. There are plenty of ways to be in touch:

  • Instagram: @hayley_loveofthemagicvacations
  • Facebook: Hayley–Love of the Magic Vacations
  • Newsletter: Sign up here for weekly e-mails with tips, promotions, and more!
  • Website: loveofthemagicvacations.com
  • E-mail: [email protected]

how to talk travel agent

Just for fun: The Ultimate WORST Things I Did for Instagram

Want more? Check out all my travel planning resources on my dedicated Travel Planning Page !

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  • Travel Tips

What Questions Should I Ask A Travel Agency

Published: November 29, 2023

Modified: December 28, 2023

by Freddie Sandstrom

what-questions-should-i-ask-a-travel-agency

Introduction

Planning a trip can be an exciting and exhilarating experience. Whether you’re embarking on a solo adventure, a romantic getaway, or a family vacation, one of the first steps in the planning process is often seeking the assistance of a travel agency. Travel agencies can provide invaluable expertise and resources to ensure that your trip goes smoothly and meets your expectations.

While travel agencies are there to help you plan and book your dream vacation, it’s important to remember that not all travel agencies are created equal. To ensure that you’re working with a reputable and reliable agency, it’s crucial to ask the right questions. By asking thoughtful and relevant questions, you can gain valuable insights into the agency’s services, policies, and expertise.

In this article, we’ll explore the essential questions you should ask a travel agency before making any commitments. From general inquiries to more specific ones about destinations, accommodation, transportation, travel insurance, costs, itineraries, safety, and cancellations, we’ve got you covered. By arming yourself with these questions, you’ll be equipped to make informed decisions and have peace of mind during your journey.

Why Should I Ask Questions?

When it comes to planning your next trip, asking questions is an essential part of the process. It allows you to gather important information, clarify any uncertainties, and ensure that your travel agency understands your needs and preferences. Here are a few key reasons why asking questions is crucial when working with a travel agency:

1. Gain a deeper understanding: Asking questions helps you gain a comprehensive understanding of the travel agency’s services, policies, and expertise. By asking about their experience in planning similar trips or their knowledge of specific destinations, you can assess their suitability for your travel needs.

2. Ensure a personalized experience: Every traveler is unique, with different preferences, budgets, and expectations. By asking questions, you can ensure that the travel agency takes into account your specific requirements and tailors the trip accordingly. Whether it’s dietary restrictions, special accommodations, or specific activities, clear communication is key to creating a personalized travel experience.

3. Verify credibility and reliability: Asking questions allows you to verify the credibility and reliability of the travel agency. Inquire about their licensing and certifications, affiliations with professional organizations, or customer reviews and testimonials. This will give you confidence in their ability to handle your travel arrangements effectively and provide exceptional service.

4. Mitigate risks and uncertainties: Traveling comes with inherent risks, from flight delays and cancellations to unexpected emergencies. By asking questions about travel insurance coverage, cancellation policies, and emergency assistance services, you can better understand how the travel agency handles these situations. This helps you make informed decisions and be prepared for any unforeseen circumstances.

5. Optimize your travel experience: Asking questions allows you to optimize your travel experience by delving into the finer details. Inquire about recommended activities, sightseeing opportunities, local customs, and hidden gems. The more information you gather, the better equipped you’ll be to make the most of your trip and create lasting memories.

Remember, asking questions is not only important during the initial planning stages but also throughout the entire process. Regular communication with your travel agency ensures that you stay informed, address any concerns, and make necessary adjustments to your itinerary as needed.

In the next sections, we’ll delve into specific questions that you should ask a travel agency to ensure a smooth and memorable travel experience.

General Questions

When starting your conversation with a travel agency, it’s essential to gather some general information to get an overview of their services and to assess their compatibility with your travel needs. Here are some key general questions to ask:

  • How long have you been in business? Inquire about the agency’s experience and track record. A well-established agency with a solid reputation is more likely to provide reliable service.
  • Are you accredited or affiliated with any professional travel organizations? This question helps validate the agency’s credibility and professionalism. Look for affiliations with industry organizations such as ASTA (American Society of Travel Agents) or IATA (International Air Transport Association).
  • Can you provide references or customer testimonials? Asking for references or testimonials from previous clients can give you an idea of the agency’s customer satisfaction and their expertise in handling diverse travel needs.
  • What types of trips do you specialize in? Some travel agencies specialize in certain types of trips, such as luxury travel, adventure travel, or family vacations. Understanding their expertise can help ensure they are the right fit for your specific travel interests.
  • What services do you offer? This question allows you to determine the extent of their services. Do they only book flights and accommodations, or do they also offer assistance with visas, travel insurance, and activities?
  • How do you handle emergencies or issues during the trip? It’s important to know how the agency handles unexpected events such as flight cancellations, lost luggage, or medical emergencies. Ask about their emergency support services and their availability to assist you during your travels.
  • What is your preferred communication method? Establishing the best way to communicate with the agency is essential for seamless coordination. Whether it’s via email, phone, or a dedicated client portal, knowing how to reach them and their response times can help ensure effective communication.
  • What are the fees or charges associated with your services? Understanding the agency’s fee structure is crucial for budgeting your trip. Inquire about any booking fees, service charges, or cancellation fees to avoid any surprises later on.

Asking these general questions will provide you with a solid foundation of information about the travel agency and help you assess their capabilities and compatibility with your travel needs. In the next sections, we’ll dive into more specific questions about destinations, accommodation, transportation, and more.

Questions about Destinations

When planning a trip, one of the first considerations is selecting the right destination. Whether you have a specific location in mind or need assistance in choosing, asking key questions about destinations can help you make an informed decision. Here are some questions to ask a travel agency regarding your desired destinations:

  • What destinations do you recommend for my travel preferences? Share your interests, such as adventure, relaxation, cultural immersion, or beach destinations, and inquire about their recommendations based on your preferences.
  • What are the popular tourist attractions or must-see landmarks in a specific destination? If you have a particular destination in mind, ask the travel agency about the top attractions, such as iconic landmarks, historical sites, or natural wonders, to ensure your itinerary includes these highlights.
  • Are there any off-the-beaten-path or lesser-known destinations worth considering? If you’re an adventurous traveler or simply seeking a unique experience, ask for recommendations on hidden gems or alternative destinations that may not be as famous but offer exceptional experiences.
  • What is the best time to visit a specific destination? Understand the climate, peak seasons, and any annual events that may impact your travel experience. This will help you plan your trip while considering weather conditions and avoiding overcrowded tourist seasons.
  • Are there any travel advisories or safety concerns in a specific destination? It’s crucial to stay informed about potential risks or travel advisories in your chosen destination. Ask the travel agency about any safety concerns or precautions you should be aware of before finalizing your travel plans.
  • What are the visa requirements or any necessary travel documents for visiting a specific destination? Inquire about visa requirements, passport validity, and any other necessary travel documents to ensure you’re adequately prepared before your trip.
  • What are the local customs, etiquette, and cultural expectations in a specific destination? Understanding the local customs and cultural norms in your chosen destination is important to ensure respectful behavior and an immersive travel experience. Ask the agency for insights on local customs, tipping practices, dress codes, and other cultural considerations.
  • Are there any specific health or vaccination requirements for traveling to a specific destination? Some destinations have specific health or vaccination requirements for entry. Ask the travel agency about any necessary vaccinations or health precautions you should take before traveling.

Asking these questions about destinations will not only help you choose the right place for your trip but also ensure that you’re well-informed and prepared for your chosen destination. In the next sections, we’ll explore questions about accommodation, transportation, travel insurance, and more.

Questions about Accommodation

Accommodation plays a crucial role in the overall travel experience, and finding the right place to stay can greatly enhance your trip. When discussing accommodation options with a travel agency, be sure to ask these important questions:

  • What types of accommodation options are available? Inquire about the range of options, such as hotels, resorts, vacation rentals, or bed and breakfasts. This will help you determine which type of accommodation suits your preferences and budget.
  • Can you recommend accommodation options in my desired location? If you have a specific destination in mind, ask the agency for their recommendations based on your travel needs and preferences.
  • What amenities are available at the accommodation? Whether it’s free Wi-Fi, a swimming pool, fitness center, or complimentary breakfast, understanding the amenities provided will help you choose the most suitable accommodation for your needs.
  • What is the proximity of the accommodation to attractions, transportation, and local amenities? Ask about the location of the accommodation in relation to the places you plan to visit and the availability of transportation options in the area.
  • Can you provide photos or virtual tours of the accommodation? Visual representation of the accommodation can give you a better idea of the rooms, facilities, and overall ambiance. Requesting photos or virtual tours can help you make an informed decision.
  • What is the cancellation policy for the accommodation? It’s important to understand the cancellation policy to avoid any unnecessary charges in case of changes to your travel plans. Inquire about any fees or restrictions associated with cancellation or modifications.
  • Is travel insurance available for the accommodation? Ask if the travel agency offers or recommends travel insurance specifically for the accommodation, which can provide coverage for unforeseen circumstances that may affect your stay.
  • How do I make payments for the accommodation? Inquire about the payment process, including the accepted forms of payment and any deposit requirements. Clarify whether the agency handles the payment or if it needs to be made directly with the accommodation provider.

By asking these questions about accommodation, you can ensure that you choose the right place to stay during your trip, ensuring comfort and convenience. In the next sections, we’ll explore questions related to transportation, travel insurance, costs, itineraries, safety, and more.

Questions about Transportation

Transportation is a crucial aspect of any trip, as it determines how you navigate your destination and reach your desired attractions. When discussing transportation options with a travel agency, it’s important to ask the following questions:

  • What are the available transportation options for reaching my destination? Inquire about the different modes of transportation available, such as flights, trains, buses, or rental cars. Understanding the options will help you choose the most convenient and efficient way to get to your destination.
  • Can you provide assistance with booking flights? If air travel is necessary for your trip, ask the travel agency if they can handle flight bookings on your behalf. Inquire about any special fares, discounts, or additional services they can offer.
  • Are there any transportation passes or cards available for local travel? Some destinations offer transportation passes or cards that provide unlimited travel on public transportation systems. Ask the agency if such options are available for your chosen destination and if they can assist with obtaining them.
  • What is the best mode of transportation within the destination? Inquire about the most efficient and convenient modes of transportation for getting around once you’re at your destination. This can include options like public transportation, taxis, rideshares, or rental cars.
  • What is the cost of transportation within the destination? Understanding the transportation costs within your destination will help you budget your trip accordingly. Ask about average fares or rates for different modes of transportation to get an idea of the expenses you may incur.
  • Is transportation included in any of the tour packages or activities? If you’re booking tours or activities through the travel agency, ask if transportation to and from the activity is included. This can save you the hassle of arranging separate transportation.
  • Are there any special considerations for transportation, such as accessibility or child-friendly options? If you have specific needs, such as accessibility requirements or traveling with young children, inquire about transportation options that cater to those needs.
  • Are there any specific transportation regulations or restrictions to be aware of in the destination? Some destinations may have unique transportation regulations or restrictions. Ask the travel agency about any specific rules or limitations to ensure you’re aware and compliant during your travels.

By asking these questions about transportation, you can ensure that you have a smooth and efficient way to get around your destination, allowing you to make the most of your travel experience. In the next sections, we’ll explore questions about travel insurance, costs, itineraries, safety, and more.

Questions about Travel Insurance

Travel insurance provides essential protection and peace of mind during your trip. To ensure that you have adequate coverage, it’s important to ask the following questions about travel insurance when working with a travel agency:

  • Do you offer travel insurance? Inquire if the travel agency offers their own travel insurance policy or if they can recommend reputable insurance providers.
  • What does the travel insurance cover? Ask for details about what the insurance policy covers, including medical expenses, trip cancellation or interruption, lost luggage, emergency medical evacuation, or other benefits.
  • Are there any exclusions or limitations to the coverage? Understand any limitations or exclusions in the travel insurance policy. For example, pre-existing medical conditions, high-risk activities, or specific destinations may have limited coverage.
  • What are the costs associated with travel insurance? Inquire about the premiums and costs associated with the travel insurance. Understand if the cost is a one-time fee or based on the duration and type of coverage you select.
  • What is the process for filing a claim? Understand how to initiate a claim in case of an emergency or an unforeseen event. Inquire about the required documentation and the process for submitting a claim.
  • Do I need travel insurance if I already have medical insurance? If you already have medical insurance, ask if it provides coverage for international travel. Understanding the extent of your existing coverage will help you determine if additional travel insurance is necessary.
  • Does the travel insurance provide 24/7 emergency assistance? Inquire about the availability of round-the-clock emergency assistance services provided by the travel insurance company. This can be critical in case of emergencies or when you need immediate assistance during your trip.
  • Can I customize my travel insurance coverage? Ask if the travel agency or insurance provider offers options to customize the coverage based on your specific needs or preferences.

By asking these questions about travel insurance, you can make an informed decision about the coverage that best suits your travel requirements. Remember, travel insurance is essential for protecting yourself financially and emotionally in the event of unexpected situations during your trip. In the next sections, we’ll explore questions about costs, itineraries, safety, cancellations, and more.

Questions about Costs and Payment

Understanding the costs associated with your trip and the payment process is essential for effective budgeting and planning. When discussing costs and payment with a travel agency, consider asking the following questions:

  • What are the estimated costs for the entire trip? Inquire about the approximate costs, including flights, accommodation, transportation, activities, and any additional services or fees to get a comprehensive understanding of the expected expenses.
  • Are there any hidden fees or charges? Ask if there are any additional fees or charges that may not be initially apparent. Clarify if taxes, service fees, or surcharges are included in the quoted prices.
  • What is the payment schedule? Understand the payment schedule, including any required deposits and the due dates for final payments. This will help you plan your finances accordingly.
  • What forms of payment do you accept? Inquire about the accepted forms of payment, such as credit cards, debit cards, bank transfers, or alternative payment methods. This will help you determine how to make payments securely and conveniently.
  • Is there a cancellation or refund policy? Understand the agency’s cancellation and refund policy in case you need to make changes to your travel plans. Ask about any fees or restrictions associated with cancellations or modifications.
  • Are there any discounts, promotions, or package deals available? Inquire if the travel agency offers any discounts, special promotions, or package deals that could help reduce the overall cost of your trip or enhance your travel experience.
  • Can you provide a breakdown of the costs for each component of the trip? Request a detailed breakdown of costs for each aspect of your trip, such as flights, accommodation, transportation, and activities. This will allow you to understand how the costs are allocated and make adjustments if needed.
  • Do you offer travel insurance, and what are the associated costs? If travel insurance is available through the agency, inquire about the cost of the insurance and any specific coverage options provided.

By asking these questions about costs and payment, you’ll have a clear understanding of the financial aspects of your trip and can plan your budget accordingly. Being aware of any potential fees, payment requirements, or refund policies will help you avoid any surprises and ensure a smooth payment process. In the next sections, we’ll delve into questions about itineraries, activities, safety, cancellations, and more.

Questions about Itineraries and Activities

Creating a well-planned itinerary and incorporating exciting activities can make your trip truly unforgettable. When working with a travel agency, it’s important to ask the following questions about itineraries and activities:

  • Can you provide sample itineraries for my desired destination? Ask the travel agency to provide sample itineraries that align with your travel preferences, whether it’s a leisurely schedule or a packed day of activities.
  • Can the itinerary be customized to my specific needs and preferences? Inquire if the travel agency can tailor the itinerary to accommodate any specific requests or preferences you may have, such as extending the stay in a particular location or including specific activities.
  • What activities and attractions are recommended in my chosen destination? Ask for recommendations on popular activities, attractions, and local experiences that should be included in your itinerary. This will ensure you don’t miss out on any must-see sights or unique experiences.
  • Are there any upcoming festivals or events during my travel dates? If there are any festivals or events happening during your visit, inquire about including them in your itinerary. Attending local celebrations can greatly enhance your cultural experience.
  • Can you assist with booking activities and tickets? If there are specific activities, tours, or attractions you’d like to include in your itinerary, ask if the agency can assist with booking them on your behalf. This can save you time and ensure availability.
  • What is the level of physical activity involved in the suggested activities? Inquire about the physical demands of the activities to ensure they align with your fitness level and any mobility limitations you may have.
  • Are there age restrictions or suitability guidelines for certain activities? If you’re traveling with children or older adults, ask if there are any age restrictions or suitability guidelines for the suggested activities to ensure everyone can participate comfortably.
  • Do you provide information or recommendations for dining options? Inquire if the travel agency provides suggestions or recommendations for local dining options, including restaurants or food markets that are known for their delicious cuisine.

By asking these questions about itineraries and activities, you’ll be able to create a well-rounded and enjoyable travel experience that includes the best attractions and activities your destination has to offer. The agency can help you curate an itinerary that caters to your interests, ensuring that you make the most of your trip. In the following sections, we’ll explore questions about safety, cancellations, refunds, and more.

Questions about Safety and Security

Ensuring your safety and security during your travels is of utmost importance. When working with a travel agency, be sure to ask the following questions to address any concerns and maintain a sense of security:

  • What safety measures do you have in place? Inquire about the travel agency’s safety protocols and measures to ensure a secure travel experience. Ask about their partnerships with trusted service providers, emergency contact information, and any safety training their staff may have undergone.
  • Do you have any recommendations for staying safe while traveling? Ask the agency for tips and recommendations on staying safe, such as avoiding certain areas, taking precautions against pickpocketing, or navigating unfamiliar transportation systems safely.
  • Are there any travel advisories or warnings for my chosen destination? Inquire about any travel advisories or warnings issued by local authorities or international organizations for the destination you plan to visit. This information will help you make an informed decision about whether to proceed with your travel plans.
  • What is your procedure for handling emergencies during the trip? Knowing the travel agency’s emergency response procedure can provide reassurance in case of unforeseen circumstances. Inquire about their 24/7 availability and their ability to assist with emergency situations or provide guidance in challenging situations.
  • Do you offer travel insurance that includes emergency medical assistance? Inquire if the travel agency offers travel insurance that includes emergency medical assistance, ensuring that you have access to medical support and evacuation services if needed.
  • Do you provide information on local laws, customs, and cultural sensitivities? Understanding the local laws and cultural norms of your destination is important for staying safe and respectful. Inquire if the travel agency provides information on local laws, customs, and any cultural sensitivities you should be aware of.
  • What is your policy regarding sharing traveler information? Ask about the agency’s policy regarding the sharing of your personal information. It’s important to ensure that your privacy is protected and that your information is not shared without your consent.
  • Can you provide contact information for local embassies or consulates? Inquire if the travel agency can provide contact information for the nearest embassy or consulate in case of emergency or if you require assistance during your travels.

By asking these questions about safety and security, you can have confidence that the travel agency prioritizes your well-being and has measures in place to ensure a safe and secure travel experience. Being informed about safety protocols and having access to support services will give you peace of mind as you embark on your journey. Next, we’ll explore questions about cancellations, refunds, and policies.

Questions about Cancellations and Refunds

While we hope that your travel plans proceed smoothly, unexpected circumstances may occur that require cancellations or changes to your itinerary. To understand the travel agency’s policies regarding cancellations and refunds, consider asking the following questions:

  • What is your cancellation policy? Inquire about the agency’s cancellation policy to understand any fees or penalties associated with canceling or modifying your trip. Clarify the timeframe within which cancellations can be made without incurring additional charges.
  • What is the refund process if I need to cancel? Understand the agency’s refund process in case of cancellations. Inquire about the timeline for receiving the refund and any administrative or processing fees that may be deducted.
  • Do you offer any cancellation protection or trip cancellation insurance? Inquire if the agency offers any additional protection options, such as trip cancellation insurance, which can provide coverage for non-refundable expenses in case you need to cancel due to covered reasons.
  • What are the refund policies of the airlines, accommodations, or activity providers? Ask about the individual refund policies of the airlines, accommodations, or activity providers included in your itinerary. Understanding their specific policies will help you determine if there are any limitations or restrictions on refunds.
  • What happens if there are changes to my itinerary or if flights are canceled? Inquire about the agency’s procedures for handling changes to your itinerary or if flights are canceled. Ask if they offer assistance in rebooking flights or making alternative arrangements.
  • What happens if there are travel advisories or unforeseen events that affect my trip? Inquire about the agency’s policies and procedures in the event of travel advisories or unexpected events that may disrupt your travel plans. Ask if they provide refunds or offer alternative arrangements in such situations.
  • Is travel insurance recommended to protect against cancellations and unforeseen events? Inquire if the agency recommends purchasing travel insurance to protect against unexpected cancellations or disruptions. They may be able to provide information on available coverage options and their benefits.
  • Can you assist with making changes or cancellations to booked activities or accommodations? Ask the agency if they can assist with making changes or cancellations to any activities or accommodations booked through them. Having their support can make the process smoother and more efficient.

By asking these questions about cancellations and refunds, you can have a clear understanding of the agency’s policies and procedures. This will help you make informed decisions and be prepared in case you need to make changes to your travel plans. Next, we’ll summarize the key points covered in this article.

Asking the right questions when working with a travel agency is crucial for a successful and enjoyable travel experience. By gathering pertinent information, seeking recommendations, and understanding policies, you can make informed decisions and ensure that your trip aligns with your preferences and expectations. From general inquiries to specific questions about destinations, accommodation, transportation, travel insurance, costs, itineraries, safety, cancellations, and refunds, each category provides valuable insights that will contribute to a seamless and memorable journey.

Remember, the purpose of asking questions is to gather information and establish a level of trust with the travel agency. By posing these questions, you can assess their expertise, professionalism, and ability to meet your travel needs. Additionally, the information gained will enable you to plan your trip more effectively, mitigate potential risks, and make the most of your chosen destination.

Ultimately, the goal is to work collaboratively with the travel agency to craft a personalized and tailored travel experience that fulfills your desires and creates lasting memories. So don’t hesitate to ask questions, voice your preferences, and provide any necessary information to ensure that your trip becomes everything you hoped for and more.

In conclusion, by asking the right questions throughout the planning process, you empower yourself to make informed decisions, enhance your travel experience, and entrust your journey to a reputable and reliable travel agency. Happy travels!

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Travel advisors can assist families with trip planning to ensure that the activities and pacing are conducive to kids.

Do people still use travel agents?

Yes—and now they’re called travel advisors. They could be more helpful than you may think.

If the idea of using a travel agent to plan your next trip sounds like recommending a rotary phone to confirm your flight reservation, think again. Travel agents—often known as travel advisors today—are alive and well in the age of Google flight searches and HotelTonight app bookings, flexing their muscular connections to hotel, tour, and cruise companies to get their clients good deals, convenient itineraries, and tailored experiences. Virtuoso , a network of advisors specializing in luxury travel, increased its membership by 14 percent (to 20,000) in 2018, testifying to the strength of the industry.

When should you use an advisor? For simple getaways, it may be easier and cheaper to go it alone. “If you’re going to Vermont for a fall weeekend, it probably makes no sense to use a travel agent,” says Kevin Brasler, executive editor for the nonprofit watchdog group Consumers’ Checkbook . “Where a travel advisor can add value to the equation is when the itinerary is slightly more complicated or you have children or grandparents along,” says Mollie Fitzgerald, co-owner of Frontiers travel company. Advisors also can help plan trips that align with personal values such as conservation and sustainability.

Advisors not only expedite planning, but they can be your back-up should anything go wrong. When a flight is canceled, a hotel reservation is lost, or a natural disaster strikes, they are there to help. Ultimately, their connections can become your conduit to a smoother and more stimulating trip.

If you decide to use an advisor, here are some tips for how to do it:

Browse advisor databases

Clients often find advisors through word of mouth, but the American Society of Travel Advisors (ASTA) maintains a database that allows travelers to search by destination, type of journey (such as eco-tourism or genealogy), and cohort (such as LGBTQ+ travelers). On Virtuoso’s website, the searchable database includes bios for the advisors and maps showing their recent travels. Many advisors are generalists, but those who specialize in certain regions or kinds of travel often can provide better service, particularly for places where language barriers or safety are concerns.

Zero in on your specific interests

Spend 15 minutes upfront chatting with an advisor by phone about your travel passions. If, for example, you want to ensure that your trip provides some benefit to the local community, an advisor can help guide you. An advisor also may organize extras such as a behind-the-scenes tour of a wildlife sanctuary in Kenya , cooking classes with local ingredients in Vietnam , or participation in an archaeological dig in Greece . “Our advisors arrange things people don’t know they can ask for,” says Misty Ewing Belles, spokesperson for Virtuoso.

Related: the world's best new eco-friendly hotels

Shinta Mani Wild on the border of Southern Cardamom National Park in west Cambodia

Don’t be afraid to talk budget

If you’re not sure how much to spend, an advisor can tell you what to expect of a five-star versus a three-star hotel. Per the ASTA, one in five millennial clients uses an advisor to work out a travel budget. And expect to pay something for travel services. Virtuoso advisors, for example, normally charge between $50 and $300, sometimes more depending on the complexity of the trip. “Leisure is your most valuable nonrenewable asset, and you don’t want to leave it to chance,” says Ewing Belles. “We’re the travel equivalents of financial advisors.”

Take advantage of combined fares

Due to their established contracts, travel advisors often can secure international airfare in conjunction with a hotel, cruise, or tour booking for better-than-published rates. “Sometimes you’ll pay the cheapest fare and get an automatic upgrade to business class,” says Fitzgerald.

Traveling to high elevation? Read these tips on dealing with altitude .

Claim extras when planning a cruise

Cruises are particularly good trips to book through an advisor. Virtuoso regularly gets benefits and amenities valued at $800 to $3,000 per sailing, such as airport transfers, a car and driver in port, or a private lunch in the home of a former ambassador.

Get itineraries tailored to tots

Advisors can plan a trip with pacing that works well for kids. “It’s important not to over-program,” says Fitzgerald. “I think of sightseeing in half-day increments and getting enrichment in early in the day. We really shine in helping people maximize their time on a trip so they’re not spending hours at the concierge desk.”

Receive help when misfortune strikes

Look to travel advisors for guidance planning trips around disease outbreaks or natural disasters. If things go awry while you’re away, you can call on them to get your trip back on track. They will spring into action to provide services such as rebooking a canceled flight or expediting a meeting at a foreign consulate in cases of emergency.

Here’s how the coronavirus is impacting travel .

Consider a subscription service

Frequent travelers may want to join a subscription service, such as Essentialist . For $1,400 a year, Essentialist members get a dedicated travel designer, bespoke itineraries, advice from journalists who are experts in a destination, access to local guides, and convenient communication through a smartphone app.

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4 scenarios when you should use a travel agent

Andrea M. Rotondo

Editor's Note

If you're a points-and-miles-wielding expert traveler, you may not immediately think of using a travel agent to book your getaways . However, there are times and situations when using these services can be of great benefit.

A good travel agent can be a game-changer when it comes to helping you book your ideal trip and receive the best services once you arrive at your destination. Travel agents can also be of great assistance when things go wrong, especially during this summer of excessive flight delays and cancellations .

Agents can often secure the best room in a hotel or the top cabin on a cruise ship. Sometimes they can even secure complimentary upgrades, breakfast benefits or food and beverage credits, and free spa treatments during your stay.

When it comes to making the right decisions about when to travel, what sights to see and which guides to hire, agents can act as advisors. An excellent travel agent can be the difference between an OK experience and the trip of a lifetime.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter .

Here are four times when you may want to use a travel agent:

Booking a hotel with extras

Your travel agent can become a trusted friend over time. Before you're ready to turn over all your travel planning to a travel adviser, test the waters by collaborating on a simple trip request. You'll want to see how the agent operates, communicates and arranges extra perks and deals. Avoid a complex or elaborate request on the first go-round.

Start by having a travel agency book your hotel arrangements with a few specific requests for extras baked in, such as airport transfers or spa services .

how to talk travel agent

Start with an agent who is part of a major travel consortium such as Virtuoso, Travel Leaders Network, Ensemble Travel Group or Signature Travel Network. Each of these networks provides a suite of benefits to travelers who book with them. If you're familiar with the perks of the American Express Fine Hotels & Resorts program or the Chase Luxury Hotel & Resort Collection , you'll know what we mean. Extra benefits for booking can include space-available upgrades, free breakfast, additional food and beverage credit, a free spa treatment or a round of golf.

Related: This new travel company will pair you with local experts

You can work with a travel agency that fits your style. This may be someone from a large company based in a major city with dozens of agents, or it may be someone from a more boutique option such as the family-owned and operated Ourisman Travel. (Ourisman Travel is a travel consultancy affiliated with Brownell Travel, one of the oldest travel agencies in the U.S., and also a member of the Virtuoso network.)

What's nice about Ourisman and any Virtuoso agency is that you can have your travel agent do all the work. You can also use the Virtuoso booking tool to make quick, easy reservations. Once your reservation is in the system, your agent swings into action to let the hotel know a VIP is on the way and arranges for any extras, whether it's a Virtuoso perk or one from a credit card program.

It's also possible to stack benefits. If you book your trip with The Platinum Card® from American Express , your agent can secure your Amex FHR benefits; you may also be entitled to additional perks from the agency, its travel consortium or the hotel, cruise line or tour company.

When you're short on time

Not everyone has weeks to spend crafting the ultimate itinerary and keeping watch on every flight deal (although TPG can help you here) . Fortunately, you can rely on a savvy travel agent to step in and plan your vacation when your time is crunched . Otherwise, you might not be able to pull off the travel arrangements on your own, or you might end up spending more for your trip than you should.

When facing a planning time crunch, look for an agent who specializes in the type of trip and destination you have in mind. If you're looking for a beach villa on a Caribbean island , find a travel advisor who has experience booking this sort of trip.

how to talk travel agent

One example is Villas of Distinction, which has been around for more than 25 years and has a vast network of properties. Your travel advisor there can offer advice on which properties are best suited to your needs, what's available and how to book the villa. You can also use your American Express Membership Rewards points to book a villa through the agency, an added benefit to finding a good application of points.

Agents specializing in villa rentals usually have strong networks on the ground, so they can assist with chores such as stocking the villa with groceries, booking a chef or securing the best masseuse on the island for poolside treatments.

Related: Everything you need to know about Homes and Villas by Marriott

When your travel plans are specific and complex

The more complex and specific your travel goals are, the more experts in that destination or trip style can help you.

For example, every year, travel guru Wendy Perrin puts together a WOW List that features experts in the travel-booking field. The agents, advisors and destination specialists on Perrin's list aren't booking budget cruises and all-inclusive vacations for people as a side hustle. The agents on the WOW List are the real deal with plenty of expertise in their subject areas.

Say you want to explore Africa and go on a safari, but you don't know where to begin. Consult the WOW List and you'll see she recommends individuals with an encyclopedic knowledge of the continent.

how to talk travel agent

The WOW List features advisors who can create custom safaris in East, Central and South Africa as well as niche destinations like Madagascar. The website provides a synopsis of the agents' expertise as well as links to reviews and insider guides written by Perrin and her team.

This is an excellent resource for learning about the best attractions, cutting-edge travel trends or finding out-of-the-ordinary experiences, and shows how contact with local agents, rather than anonymous trip reviews, can be a great advantage in planning a trip.

Related: Everything you need to know about going on safari in Africa

When you're looking for value

Travel agents often have access to room rates and cruise fares not available to the general public. This is especially true of agents who specialize in specific cruise lines. When a cruise line needs to fill a sailing, it may reach out to its top agents to extend special fares for their clients. You'll only hear about these offers if you have a top agent who sells cruises on the lines you love.

Related: Why now might be the cheapest time to plan a cruise

For example, Keene Luxury Travel, a member of the Signature Travel Network, has relationships with all the top luxury cruise lines, especially Regent Seven Seas. As a result, your agent can offer shipboard credits, special fares for solo travelers, deals for families traveling with children and more. The agency also has its own KLT Rewards program. With KLT Rewards, you'll get cash back on every sailing, about 10 days before you set sail. Plus, if you book a trip hosted by the agency's owners, you'll get a bump in the amount of your reward for booking with them.

how to talk travel agent

The best part about working with specialty agents like those at Keene Luxury Travel? You can stack deals. For example, you can book a hosted trip to get the usual 5% KLT booking reward, plus an enhanced reward for booking a group trip. On top of that, you could also receive the onboard credit that's a Signature Travel Network perk.

Bottom line

Whether you're booking a weekend getaway in a U.S. city or planning an around-the-world extravaganza that includes an African safari , Antarctica cruise and a stay in an igloo hotel , consider using a travel agent. An agent can help get you on the right trip, at the right time for the right price.

They can help find the best rooms, book services you didn't even know existed and tie all the pieces together on a complicated itinerary.

A travel agent can be particularly beneficial if you don't have the time to do all the research yourself, or if you're looking for help in getting the best deal. It's also helpful to use an agent if your trip targets destinations or itineraries that can benefit from local experts,

If there's ever a problem during a vacation — which seems to happen more often than not these days — it's great to have a problem-solver who is just one phone call or email away.

Additional reporting by Bill Fink

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Travel Agent Tips: How to Find Clients

Written by: Michelle on November 12, 2019

Travel Agent Tips

Becoming a travel agent and starting a new travel business is exciting because there is so much to learn and questions to get answered. Many people looking to step into the role of a travel agent have questions, and it’s important to have the answers you need before getting started.

Our team is here to answers the questions that come up. One of the most frequent questions we get asked is, “How do I find clients?”

In the third video of our Travel Agent Tips series, Bill Coyle, a travel agent with over twenty years of experience, shares how agents can find new clients and begin building trust with them.

Narrowing your focus can be a good thing, because you don’t want to spend a lot of time on an audience that isn’t likely to connect with you. By deciding where you want to do business and thinking local, you can foster relationships with those in your community who can get to know you as a person and see the value in using your services.

You can get more of your questions answered by heading over to KHM Travel Group’s YouTube channel and  viewing the full playlist.

We’ll be developing more Travel Agent Tips episodes, so be sure to  subscribe to our channel  to get notified when another video is released. You can even suggest your own question for Bill to answer in a comment on one of the videos!

If you have any questions about the travel agent life or working with  KHM Travel Group , please don’t hesitate to reach out. Fill out the form to the right to receive more information or give us a call at 1-888-611-1220 to talk to our team.

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When to Use a Travel Agent

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Using a  travel agent  may seem old school when you can research nearly any destination online. But nearly one in four U.S. travelers rely on travel agents, according to the American Society of Travel Agents (ASTA), whose members tend to prefer titles such as travel adviser, vacation planner and travel consultant. The adviser's job: Provide insider knowledge that reduces your stress, cuts your costs and helps you enjoy a memorable trip.

The more complex your itinerary, the more valuable their services become, says Sam McCully, senior vice president of marketing at Avoya Travel in San Diego.

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“If you’re going to New York for the weekend and you need a plane or a car, you can easily do that on your own,” he says. “But when you’re planning a multicontinent trip with multiple trains and multiple planes, you need someone experienced who can help you navigate the land mines .”

Here’s what travel advisers say they can do for you.

1. Save you money and time

It sounds contradictory: Travel advisers charge a fee, but they can also save you cash — $452 per trip, on average, according to ASTA. Fees typically range from $50 to several hundred dollars, ASTA says, depending on the complexity of the request. If the agent books you a flight to Cleveland, say, it can cost as little as $25, but if you’ve asked her to plan a six-country multigenerational vacation through Europe, she’ll obviously charge more. Some consultants charge a flat rate; others, a percentage of the total trip cost. The prices vary from company to company.

The fees are offset by the travel planners' getting you bigger discounts than you can find on your own. Advisers are deal hunters, McCully points out — they know where to look, and they often have preferred rates and insider info. Many of them are affiliated with a network such as Virtuoso (which has 16,000-plus agents) or Signature Travel Network (more than 7,000 agents). “The larger they are, the more buying power they have,” says Kimberly Wilson Wetty, whose New York City firm, Valerie Wilson Travel, is a member of Virtuoso. That means that agents in those networks can score cool perks for clients, such as free breakfasts, Wi-Fi and hotel-room upgrades. And if you’re crunched for time, consultants can save you about four hours in trip planning, from conducting research to booking rental cars, tours and flights, according to ASTA. 

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2. Protect you when there’s trouble

When there’s a problem with a flight, dealing with an airline can feel like torture. “If there’s an error with a reservation booked online, you’ll spend hours on the phone or you’ll shell out additional money,” says Lauren Cardinale, a luxury-travel adviser from Atlanta. Vacation planners work as your advocate to resolve problems quickly, which can be vital to those with disabilities or language barriers. And most agencies offer 24/7 service, so don't leave without the number.

Some advisers try to prevent problems from happening at all. In winter, Lesley Egbert, owner of Live Longitude (an Avoya affiliate) in Helena, Mont., avoids booking flight connections at airports where snowstorms are likely. Most people aren’t thinking about blizzards when they’re planning travel in June, but no grandparent wants to be stranded at Chicago O'Hare with multiple grandchildren for hours. Travel advisers think ahead about scenarios like this.

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3. Share their expertise and ideas

A resort may look great on your iPad, but advisers can spot potential problems. “Hotel and destination photos are almost always enhanced, and the reviews tend to be extreme in both directions,” Cardinale warns. If a price seems too good to be true, an experienced adviser may know why. “The hotel may be undergoing renovations, or the ‘island view’ room category may actually mean a parking lot.”

Travel consultants are travelers, too, and they share their information with colleagues. Wilson Wetty’s agency compiles adviser info into a database that’s available to its planners nationwide. When she talks with a client about Rome, she can search the database and access hot new restaurants or updates at hotels.

“We spend lots of time, money and energy to get to know destinations, hotels, cruise lines, restaurants and tours,” says Daniela Harrison of Avenues of the World Travel in Flagstaff, Ariz. “We know the general managers at hotels that we recommend, and we know the crew on most cruise ships.”

Even if you enjoy the planning process, a travel adviser can improve your selections. Wilson Wetty gives the example of her mother-in-law, who likes researching her trips but still works with a consultant. “We can say, ‘I know you’re thinking about this hotel, but I think you'd be happier with this other one given your past experiences — and here is the value we can add, which you can't get if you book it direct.' ”

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How to Become a Travel Agent—Because, Believe It or Not, the Industry Is on the Rise

How to Become a Travel Agent—Because Believe It or Not the Industry Is on the Rise

There’s a reason “how to become a travel agent” has been a continuously trending search phrase on Google—it is a career path that offers a flexible work environment and schedule, ample travel opportunities, and an immersion into a supportive world-wide industry. It's a surprise to some in 2023: Once the internet became widely available, it was largely believed that needing a travel agent was obsolete. However, even though the brick-and-mortar agencies with punny names in strip malls have vanished, the career is on-the-rise .

New software options are making it easier than ever for people to make money planning trips, either as a side hustle or as a full-time business. That’s why Cherikonda, India-based stay-at-home mother, Maya Kapoor-Miller, decided to enter the professional world as a travel agent this year, at 31. “I knew nothing about the travel industry prior to signing up,” says Kapoor-Miller, who decided to use San Francisco-based booking platform Dreamport to establish her online travel advisor business. “It is my first business in life, and the only one that you can start with no investment.”

But there's also a rise in demand. When people ventured back into the world after the pandemic, travel agents saw an overwhelming amount of business . And that momentum hasn’t stopped—when travel is complicated, like it was in 2020 and 2021, travelers turned to professional trip planners to create a seamless vacation. For better or worse, traveling has remained complicated and chaotic, with new rules being implemented (like Americans needing to pay a fee to visit Europe in 2024 ) and airline strikes and staffing issues. Offloading all of the nitty-gritty details to someone else is more appealing than ever.

For those entering the field, there's also the age-old motivator: a love of travel. 

Shelton Ellis, who is based in North Carolina, recently saw these opportunities and left behind more than 20 years in public relations and global advertising to turn his passion into a career. “I was born with a wanderlust that would wear Rick Steves out,” Ellis says. “I decided to take the leap and follow that lifelong yearning. Transitioning into this role was really about learning how to monetize what I'm passionate about.”

Whether you are looking for a new career path or a lucrative side-hustle—or simply curious about those taking the plunge—here’s how to become a travel agent, from the qualifications and education required, to anticipated earnings, according to those who have made the shift in the past year. 

What exactly does a travel agent do?

Travel agents, or travel advisors (the term is mostly interchangeable), manage everything that goes into a trip for their clients: the flights, car transfers, accommodations, restaurant reservations, and more—they even inspire the itinerary. The reason people turn to travel agents, aside from having a helping hand during any travel chaos , is also to tap into the travel agent’s first-hand knowledge of destinations, and their industry partnerships, which often lead to perks such as hotel upgrades, ideal airplane seats, and experiences that can’t be found on a search engine.

“You have to remember that as a travel agent, you will be a guide for people during their happiest moments—family reunions, weddings , baptisms, and once-in-a-lifetime experiences that people have dreamt of,” says Kapoor-Miller. “It has been one of the most rewarding aspects of being a travel agent. You navigate people, inform them, and help them choose.”

So, how do you become a travel agent?

There are many ways to become a travel agent, from joining an existing travel agency , to starting an independent business from the ground up. Others are opting for one of the buzziest start-ups in the travel industry, Fora . When it launched in 2021, the software company, which trains and provides search engine-optimized profile pages to advisors—at one point had a waitlist of over 30,000 people eager to begin a part-time gig. Travel photographer and Condé Nast Traveler contributor Amanda Villarosa is currently in the process of joining.

“I'm the person that friends and family come to for travel recommendations, tips and tricks, and general travel advice,” says Villarosa. “After discovering Fora and looking into it, I realized that it could be the perfect side-hustle, considering I'm already so involved in the industry.”

With additional flexibility, Villarosa was able to move from New York City to splitting her time between Denver and Los Angeles . She says that the sign-up was quite straightforward. “You're given a dedicated Fora email and have access to advising tools and fellow Fora advisors,” she says. “The training is in the form of Zoom meetings and videos, which you have the option to watch at your own pace. Once completed, you take a certification quiz and you're on your way to advising.”

The other ways in are slightly more involved. To begin an independent practice, you go about it like many other businesses. You will have to create an LLC, establish a business name, cultivate marketing materials, build a website, find clientele, and more.

Ellis found something in the middle, choosing to connect with an established travel agency. “Don't be afraid to reach out to an agency looking to take on new advisors and is willing to mentor," says Ellis. "I was fortunate to learn so much from Annie Chambers, the owner of Crafted Escapes , who has seven years in the business.” He now knows the ropes on everything from using itinerary-building software to destination-specific training, to the sales and marketing aspects of the trade.

Is there required education or qualifications?

Ellis says that there's no certification, per se, required to become a travel advisor, but there are countless training courses available like Departure Lounge ’s classes on navigating the industry through hotels and tour operators. He said it’s also important to stay on top of travel trends. Ellis recently completed travel agent training programs provided by premier cruise lines such as Virgin Voyages , Ritz-Carlton Yachts , and Cunard to help agents sell their products more accurately.

How much does a travel agent make?

What a travel agent earns depends on how many trips they successfully book for their clients. The entire model is commission-based, meaning agents earn a percentage of the total cost of the vacation they orchestrate. Many travel advisors choose to charge a flat-rate planning fee in addition to their commission, but balance is key—if you charge a high planning fee, it could lead to potential clients going elsewhere.

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Fora ’s website states that “some of our full-time, expert advisors earn well into the six figures (or beyond).” So a lucrative career may be on the horizon, for those who are able to build a robust client base and excellent industry connections.

How much you make can also depend on where you live around the world. “I am being paid in dollars,” says India-based Kapoor-Miller. “So the currency fluctuations of the local exchange rate are not something I am worried about.”

What are the key skills required to become a travel agent?

“Travel agents need a mix of customer service, communication, destination knowledge, organizational, and problem-solving skills,” says Kapoor-Miller. “But I would say that adaptability, flexibility, curiosity, and cultural sensitivity top them all—you have to put yourself in other's shoes, and understand the requirements, hopes, and expectations of your clients along with any worries and questions they may have.”

It’s vital to have a passion for traveling, even the aspects of the process that aren’t as exciting, such as learning about new airline routes, train schedule updates, and industry news. “It can be an information-heavy hustle, and I believe it's important to be excited about it as that energy definitely transfers to your clients and partners,” Villarosa says.

Should travel advisors choose a specialization?

Many travel advisors have found success through becoming an expert in a few types of travel and destinations. “It's important to become an authority and learn as much as you can through personal experiences and continuing education,” says Ellis. “As a proud member of the LGBTQIA+ community , an avid snow skier, and scuba diver, I know not only the popular destinations but others that are off the beaten path, equally safe and adventurous for all travelers.” This helps travel agents establish a competitive edge, and hopefully convince potential clients to choose them for their expertise.

What are the benefits of being a travel agent?

“Flexibility tops them all,” says Kapoor-Miller. “And the ability to start without industry knowledge. If you worry that you are too old for this job, the good news is that this is a job you can enter and enjoy at any age.”

Another great perk is the "Familiarization trip,” says Ellis. “Tourism boards and hotels invite agents to visit and familiarize themselves with a particular country and its properties. After all, any accomplished salesperson should learn everything they can about their products first-hand...even if they're in Bora Bora.” It's hard work, but someone's got to do it. 

how to talk travel agent

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how to talk travel agent

How to Become a Travel Agent and Work From Home

Do you love to travel? Are you a master at finding great travel deals?

Becoming a virtual travel agent might be your ideal work at home career path!

Working as a travel agent might seem a little outdated in today's world of Kayak and Airbnb, but in reality, many people still prefer to work with travel agents.

Experienced travel planners help travelers save money, time, and travel-related headaches.

Home-based travel agents generally work for a host agency (a company bonded and accredited by the Airlines Reporting Corporation or the International Airlines Travel Agents Network) as independent contractors.

As a travel agent, you'll earn a commission on the travel arrangements (flights, hotels, rental cars, travel excursions , and more) you book, and you'll often have access to special deals and travel discounts. You can choose to work in a particular niche, such as cruises or business travel, or work with clients looking into a specific type of travel (adventure, Disney vacations, eco-friendly, budget, or luxury travel).

One of the great things about becoming a work at home travel agent is that it's a relatively easy startup business idea, and the costs are low. With a basic home office (including an internet connection, a phone, computer, printer, and website), you can get started with a host agency.

So if you love to travel or if you love to help other people fulfill their vacation dreams, you may want to start a home-based travel agent business!

What Skills Do You Need to Be a Travel Agent?

The basic skills you'll need as a travel agent include attention to detail, excellent research and communication skills, high-level organizational skills, and a knowledge of geography and travel destinations. You'll also need to be tech-savvy and have a solid understanding of programs like Microsoft Office and Google Workspace. 

If you're working as an independent contractor, the host company will usually train you; some host agencies charge a fee, while others do not. While there are travel agent certificate programs that you can take, you may be able to break into a travel role if you have customer service, hospitality, marketing, or sales experience under your belt.

Getting Started as a Work at Home Travel Agent

According to Host Agency Reviews, travel agents with three years of experience make an average of $46,400 per year . However, there are some travel agents making six figures per year. It all depends on your experience, the number of clients you retain, hours worked, and commission and support from your host agency.

Agents who work in specific markets or on particular vacation types (like destination weddings or luxury travel) can become very familiar with their market and, thus, enjoy even greater success. Working in particular markets, like weddings or corporate travel, can also make a big difference regarding salary.

Remote Travel Agent and Consultant Jobs

If starting your own business seems intimidating, many companies within the travel and hospitality industry hire at-home travel consultants, reservationists, and planners for full-time and part-time positions. Best of all, many of these positions come with travel perks!

To start, you may want to explore:

  • American Express
  • Kemp Travel Group
  • Vail Resorts
  • Working Solutions
  • World Travel Holdings

Exploring Host Agencies

Finding a good host agency is key to getting started as an at-home travel agent. If you're just starting, you'll want to familiarize yourself with host agency options to get a feel for what each can offer.

  • American Society of Travel Advisors
  • Cruise Planners
  • Disney Vacation Planner
  • Dream Vacations Advisors
  • Dugan's Travel

How to Select a Great Host Agency

When it comes to what they offer their consultants, travel agencies vary significantly. There are many factors to consider besides who offers the best commission.

For example, do you prefer a large agency or a small agency? Locally-based hosting can be easier for new agents who might need extensive support and training. On the other hand, national agencies may offer more flexibility and growth.

Carefully weigh your agency options and perform background research. Sites like Host Agency Reviews and Find a Host Travel Agency can help. They offer tips and ratings for finding the best travel agency that fits your needs.

Perks of Becoming a Travel Agent

Aside from being a fun business opportunity, being a travel agent offers some amazing perks .

If you enjoy travel, you might enjoy taking "FAM trips" or "familiarization trips" to various locales. Cruise lines, hotels, and tour guides know the best way for you to sell their services is for you to try them firsthand. So they offer perks, including complementary and deeply discounted fares, as well as opportunities to use their services and explore all your amazing options.

You can also save big on your own travel with great discounts! You'll score awesome deals before anyone else even hears about them. As a travel agent, you'll have access to discounts because, of course, the more you travel, the more business experience you rack up.

The best part? You can deduct those travel expenses from your taxes as part of your business! You can also deduct things like advertising and expenses related to your clients. This amounts to big tax savings for you!

Other Ways to Make Money in the Travel Industry

If you love the idea of working and traveling, but you're unsure about becoming a travel agent or consultant, there are many other options available.

Traveling to another country as an Au Pair is a great option if you enjoy working with children. When you work as an Au Pair, you'll live with a family, helping them with household chores and childcare. In return, you'll get free room and board and a small stipend that you can use on your days off. Being an Au Pair allows you to experience life in another country for an extended period of time. Becoming an Au Pair does come with some fees you'll need to pay, such as your flights, travel visa, and insurance.

Customer Service Representative

Customer service is an excellent way to break into the travel industry and work from home! Many companies provide full training for these roles as well as a host of benefits. You can work for airlines, hotels, cruise lines, travel booking sites, and other travel-related sites and industries. For these work from home positions, you'll generally need your own device (laptop or computer) and a high-speed internet connection. Check out this article for a list of hospitality companies that hire remote customer service reps.

ESL Teacher

You've probably heard of being an online ESL tutor , but did you know you can travel to another country to teach English as a second language? Most countries require ESL teachers to have a bachelor's degree and a TEFL (Teaching English as a Foreign Language) certificate. Like being an Au Pair, there will be fees for your flights, travel visa, and insurance. Depending on which host company you use and which country to travel to, your housing may be free or purchased at a reduced cost. How much you can earn will vary as well. For more information on traveling and making money as an ESL tutor, check out the resources below.

  • EF (Education First)
  • International TEFL Academy

Local Coordinator

If you enjoy working with high school and college students, consider becoming a local coordinator . In these independent contracting roles, you'll work with educational organizations and programs to place and mentor students interested in foreign exchange programs. These part-time positions are a flexible and easy way to make extra money from home. Some programs also offer incentive trips and perks for their local coordinators.

Social Media Marketer Specializing in Travel

Do you love to travel and you're looking for ways to earn money from home, there are plenty of opportunities to take your travel beyond Instagram snaps and shares on Facebook… but if you're really great at social media, you could also become a social media manager in the travel industry! Many of these positions allow you to work from home for a travel-based company, sharing posts and connecting with their customers.

If you prefer to create your own schedule and be your own boss, become a local tour guide! With this idea, you'll need to be in the know about the food, culture, and history of the area you're helping tourists explore. With apps like  Showaround  and  Viator , you can create your tour, book customers, and make money from your travel expertise. You can also look at local tour operators and see if they have any openings for tour guides. Explore this article for more tips on making money as a tour guide .

Travel Writer

Magazines, guidebooks, and websites are often looking for freelance travel writers to contribute their experiences and give readers recommendations. If you have writing and communication skills and you travel often, this might be an excellent option for you.

The income for travel writers varies greatly, but many writers make great money by documenting and sharing their travels. Travel writers, according to ZipRecruiter , earn an average of $24 per hour. I think these numbers sound high, but I wasn't able to find any other stats for how much travel writers really earn.

Travel Blogger

If you prefer to write and document your own travels, start a travel blog ! With blogging, you can make money with affiliate marketing, ad networks, sponsorships, product sales, and more! The great thing about blogging is it's affordable and easy to set up, and there are many free ways to promote your content through social media. My friend, Julie Bonner, has a travel blog where she documents her family's RV travels. In one year, she was able to generate $5,000 a month from her blog, all while traveling the United States and Canada.

Travel Influencer

Have you been documenting your travels on social media? Then make money while traveling the world as a social media travel influencer. Whether your specialty is Instagram , Pinterest, TikTok , or YouTube , you can earn good money through paid sponsorships, advertising, and affiliate marketing. Besides building an engaged audience of followers, you'll need to become skilled at taking photos and videos, editing, and writing captions. How much you can earn as a travel influencer will depend on how many followers you have, your reach, your engagement, and which platforms you're using. According to this article in Vogue , a travel influencer with 1-4 million followers can earn $31,000 per post!

Travel Nurse

If you're a registered nurse , you can sign up to become a travel nurse. These nurses travel to areas where there are nursing shortages in work in a wide variety of settings. Nurses typically work in one location for 13-16 weeks, then move on to another location. Not only is travel nursing a great way to see the country, but it's also lucrative. The average travel nurse can earn $59.66 per hour plus housing stipends. If you're interested in travel nursing, check out these sites for assignments.

If you have a passion for travel, there are many ways you can earn money working in the travel industry. From becoming a work at home travel agent to finding ways to document and share your own travel experiences—there's an opportunity for every traveler out there. Explore your options and pack your suitcase! Check out this post if you're looking for ways to make money while you travel the world!

Holly Reisem Hanna is the Founder and Publisher of the award-winning career website  The Work at Home Woman.

Do you love to travel? Do you like to help other people fulfill their vacation dreams? Then you may want to start a work-at-home travel agent business! Here's what you need to know to get started.

Money blog: US fast food chain to open 60 restaurants in UK - with dish you have to sign waiver to eat

Welcome to the Money blog, your place for personal finance and consumer news and tips. Leave a comment or your Money Problem/consumer dispute (don't forget to leave a contact number/email) in the box below.

Wednesday 10 July 2024 00:27, UK

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  • US fast food chain to open 60 restaurants in UK - with dish you have to sign waiver to eat
  • Dyson to cut 1,000 UK jobs following global workforce review
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Move out the way Chick-fil-A, another viral American fast food chain is about to launch in the UK. 

Dave's Hot Chicken has announced it will open restaurants in 60 locations across the UK and Ireland, with the first coming early next year. 

The social media sensation is known for its jumbo chicken sliders, sliders and bites. 

They can each be ordered in seven different spice levels from no spice to reaper, which is so hot you have to sign a waiver to eat it. 

"We know there is an opportunity to make Dave's Hot Chicken one of the iconic restaurant brands, and we do that by partnering with incredible operators, like Azzurri Group," said Bill Phelps, CEO of Dave's Hot Chicken.

"The flavour of Dave's Hot Chicken resonates across borders, and we're looking forward to the first UK store getting open soon." 

The chain is coming to the UK after it signed an agreement with Azzurri Group - one of the country's biggest hospitality investment platforms.

The group already operates Italian restaurants Zizzi, Ask Italian, and Coco di Mama as well as the fast casual Mexican restaurant Boojum. 

Dave's Hot Chicken was originally founded by three friends Dave Kopushyan, Arman Oganesyan and Tommy Rubenyan, who spent $900 to launch in a car park in 2017. 

Since then, it has grown rapidly with more than 200 restaurants now open across the US. 

It has also garnered the attention of famous investors like singers Drake and Usher, and actor Samuel L Jackson. 

The move to the UK comes after a recent expansion by Popeyes and an upcoming launch by Chick-fil-A. 

EE has launched a subscription service designed to protect users from nuisance calls and scams.

Called Scam Guard, the system will use AI to spot likely spam calls and alert users to them.

It will also notify the owner if their personal information has been found on the dark web, and offer tips on how to secure any in-danger accounts. 

Anti-virus and malware protection for two devices and tools for stronger password creation can be included as well.

The mobile operator is offering the service to pay-monthly phone customers, starting from £1 a month. 

EE, which is part of the BT Group, said it hoped the system would eliminate the stress of cybersecurity and educate users on the subject. 

It comes after government research published earlier this year showed 40% of crime committed across the UK was fraud-based, and almost all phone users experienced nuisance calls on a regular basis.

"We have always prioritised the protection of our customers and our investment in Scam Guard is something we are all incredibly proud of," said Helen Burrows, policy director for BT. 

"This is something we take seriously, and while we already block an impressive number of scams, there is always more that we can do. Scam Guard covers all bases, so customers can feel safer on our network."

Aldi will open 10 new stores across the UK this summer.

The German supermarket chain has already opened stores in Skelmersdale in Lancashire, Newport in Wales, Castle Gresley in Derbyshire, Goole in Yorkshire and High Wycombe in Buckinghamshire this year.

And it is now set to open sites in Waltham Cross in Hertfordshire, and Olney Park in Milton Keynes, in the next month.

Towns such as Aberdare in Wales, Broughty Ferry in Dundee and Leytonstone in London are also set to open new stores.

In total, the UK's fourth-largest supermarket is on track to open 35 new stores this year, with each creating around 40 new jobs on average.

The openings form part of Aldi's long-term target of 1,500 stores in the UK.

Jonathan Neale, real estate managing director at Aldi UK, said the store wanted to "ensure that high quality yet affordable food is available to everyone" and that was why the chain would "expand across the UK".

Where will the new branches be opening?

  • Waltham Cross, Hertfordshire
  • Olney Park, Milton Keynes
  • Aberdare, Wales
  • Broughty Ferry, Dundee
  • Leytonstone, London
  • Beckton, London
  • Middleton, Leeds
  • Rugeley, Staffordshire
  • Gosforth, Tyne and Wear
  • Holloway Road, London
  • Shepshed, Leicester 

Over half a million pensioners are still paying off their mortgages, research shows.

In its survey of 2,000 people over 50, the financial services firm SunLife found that retired mortgage holders still owed more than £30,000 on average.

Data found that of the 68% that were homeowners, 23% were still paying off their mortgage.

And while 87% of those with outstanding mortgages were still working, the research showed that 13% of those still paying off their mortgages were retired.

This means that of all retirees in the UK,  7% - the equivalent of just over 500,000 older people - may still be paying monthly mortgage payments.

On average, these retired mortgage holders still owe £33,627.

The data follows a recent Bank of England report which revealed nearly half of all mortgages issued in the last three months of 2023 were for 30 years or longer.

Last month, worried homeowners told the Money team they would have to work longer and later in life to pay their mortgages.

You can read more here ...

Crisis-hit Thames Water has warned its cash remains on track to run dry by the end of May next year due to a lack of new investment, forcing it to prepare a plan for its lenders.

The country's biggest water company, which serves almost a quarter of the population, previously said it had £2.4bn of liquidity as of the end of March.

The company said on Tuesday that the sum had fallen to £1.8bn by the end of June.

Cash-strapped Thames Water has been struggling to secure fresh funds from existing shareholders after they withdrew promised investment of £500m amid a funding row with the industry regulator.

Read more from our business news reporter James Sillars below... 

The UK's largest hotel brand has had to change its marketing after a complaint to the advertising regulator - removing claims which said buying early means getting the best price.

The complaint against Premier Inn was "informally resolved" by the Advertising Standards Authority (ASA), meaning the hotel chain agreed to amend the communication and details of the issue were not made public.

No formal ruling was published but the ASA told Sky News a complaint had challenged Premier Inn's claim that booking early gave the best deals on the basis the statement was misleading and could not be substantiated.

The ad in question said: "Book early to secure your choice of hotel and dates for the best price!"

Read more from our business news reporter Sarah Taafe-Maguire here... 

Card spending fell last month for the first time in more than three years, according to Barclays.

It's the first time there's been a drop in card spending values since February 2021, the bank's June data showed.

The figures cover nearly 40% of the nation's credit and debit card transactions and combine it with consumer research.

It's due to a combination of prices rising less than before, as inflation weakened, and wet weather dampening clothes, pub and garden centre sales early in the month.

Read more...

Dyson has revealed plans for 1,000 job losses in the UK.

The manufacturer of innovative vacuum cleaners and other products said the cuts, which amount to more than a quarter of its UK workforce, followed a review of its global workforce needs.

It is understood that the redundancies are not linked to the general election as the process had begun beforehand.

The company's founder Sir James Dyson had previously been  critical of the Conservative government 's approach to economic growth and science.

Follow this breaking story here ...

Is it an infringement of hygiene regulations, or just a drop in the ocean?

Well, those who are caught relieving themselves in the sea in Marbella could seemingly be fined a hefty €750 (£634).

In new plans to help clean up the Costa del Sol, fines could be levied on beach-goers who are found guilty of "physiological evacuation in the sea and on the beach".

The wording of the by-law has given rise to ridicule in Spain, with many questioning just how it would be policed.

A spokesperson for the city council has since moved to clarify the proposals, saying they referred to the fact people might urinate into the sea from the shore.

"The by-law does not impose a sanction for peeing in the sea," they said in an  email to The Guardian . 

"It will not be applicable. The by-law regulates possible antisocial infractions on the beach, just as any such acts are regulated in any public space such as on the city's streets."

The rules have been approved by Malaga's council but need to pass a public consultation before becoming law.

Taking in 25 different beaches in the Malaga municipality, the rules aim to bring a halt to a practice dubbed "an infringement of hygiene and sanitary regulations".

Under the rules, repeat offenders caught more than once in the space of a year could face a fine of up to €1,500 (£1,270).

Things have just started looking up, inflation is under control, an interest rate cut could come next month, but tea leaf production in India is about to throw a spanner in the works. 

The price of a cuppa could be about to rise after harvests in places across the country were drastically reduced by extreme weather events - including floods and heatwaves. 

As a result, it's predicted average tea prices this year could be 16% to 20% higher than in 2023.

In the last week of June, the typical price of Indian tea leaves rose to more than £2 per kg - a near 20% increase, according to the Tea Board. 

A government ban on 20 pesticides has also had an impact. 

More than half of India's total tea production is plucked during July to October.

"Extreme weather events are hurting tea production. Excessive heat in May, followed by ongoing flooding in Assam, are reducing output," said Prabhat Bezboruah, a senior tea planter and former chairman of India's Tea Board.

The country produced a record 1.394 billion kg of tea in 2023, but in 2024 production could fall by around 100 million kg, he warned.

India's tea production in May plunged more than 30% from a year earlier to 90.92 million kg - its lowest for that month in more than a decade. 

In June, production improved slightly thanks to good rainfall, but flooding in July limited plucking in many districts of Assam. 

The region accounts for more than half the country's tea output, and the UK is India's top export destination. 

And, we are a nation of tea drinkers - consuming around 100 million cups a day. 

The average price of a packet of 80 tea bags costs £2.64 - up from £2.38 last year, according to the Office for National Statistics.

Of course, the extent of the price increases depends on a variety of factors, including how much manufacturers and retailers will absorb and if tea supply contracts are due to expire. 

By James Sillars , business news reporter

The FTSE 100 is in positive territory on Tuesday morning despite a hefty drag from BP.

The index was trading 0.2% higher at 8,212, with miners among the sectors leading the way.

BP was down by more than 2% after it warned of a hit to second quarter profits due to weaker refining margins and oil trading.

Among wider fallers in London was Indivior.

Its shares plunged by more than a third. The drugmaker revealed at 7am that it had lowered its annual profit forecast, not aided by the fact it would discontinue the sale of its schizophrenia drug Perseris.

Global share performance today may well depend on remarks in Washington DC.

Investors are eagerly awaiting evidence to a Senate committee by chair of the Federal Reserve Jay Powell this afternoon.

Any hint that the central bank has moved closer to a US interest rate cut will be seen positively.

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