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Travel and expense management.

Connect travel, expense, and invoice management for total visibility and control

Submit and approve expenses on the go, capture travel regardless of where it's booked, and get ahead of vendor payments.

Automated, faster processes

One view of spend

Integrated spend data

Connected business travel

Transparent travel data

Intuitive online booking

• Automated, connected accounts payable

Electronic invoice capture

On-time vendor payments

What’s new in travel and expense 

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Product overview

Connect all your travel and spend data in one place to simplify spend management and control cash flow proactively.

Concur Expense

Concur Travel

Concur Invoice

Simplify the spend management process, from system implementation to expense reporting and expense tracking, with user-friendly tools.

Get a single end-to-end view of all employee spend to better manage budgets, forecast accurately, and make more strategic business decisions.

Create, submit, and approve expense reports from any device, in the office, at home, or on the go.

SAP Concur helps us achieve our goals by allowing us to scale our organization and improve productivity as our employee population keeps growing. We are delivering quick, easy, and fully auditable T&E functionality to our employees.

Reema Mukherjee, Director of Finance Systems and Solutions at VMware

Connect your corporate travel management ecosystem and see how much you’re spending with user-friendly tools and applications.

Gain visibility into all travel data to boost compliance, capture trips however they’re booked, and support Duty of Care requirements.

Plan and book business travel, monitor itinerary changes, and share travel plans all from a mobile app.

Automated, connected accounts payable 

 Automate vendor invoice management to eliminate paper, reduce tedious manual tasks, prevent costly errors, and give employees valuable time back.

Integrate with your existing ERP or accounting system and connect with solutions from other vendors across the procure-to-pay lifecycle.

Track and control the timing of payments to pay vendors on time and take advantage of early payment discounts.

What are analysts saying about SAP Concur solutions?

2022 IDC Report: The Business Value of SAP Concur Solutions

To evaluate the real-world effectiveness of SAP Concur solutions, IDC conducted in-depth interviews with several leading worldwide organizations using the solutions to optimize their business travel and expense reporting and operations.

Concur Expense self-guided demo

Concur Invoice self-guided demo

Concur travel demo

Additional resources

Is your travel and expense solution ahead of the curve or lagging behind?

Concur Expense ROI calculator

G2 Grid Report for Expense Management

5 reasons SAP Concur is the Right Solution for Spend Management

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Let employees book their own travel, at the best possible rates, and within spending policies

Hit the road with confidence when you have concur travel.

We’ve been in the travel and expense (T&E) industry for decades. In that time, we’ve seen the tremendous value that every organisation sees when they automate their travel programme. The entire travel process becomes easier, more efficient, and more accurate. There’s also a significant increase in policy compliance, and employees love being able to use a consumer-like mobile app.

10 benefits of Concur Travel

Create a travel and expense “super system” for your business

On its own, Concur Travel is an industry-leading travel platform and an investment you’ll never regret. When you combine it with Concur Expense, you create a total spending solution that includes a consolidated view of spending data, travel bookings that automatically populate expense reports, and the ability to reimburse employees faster.

Bring T&E together

Companies of all sizes benefit from Concur Travel

Take your travel experience even further with our extended network

Investing in Concur Travel isn’t just our software. You also get immediate access to our extensive network of travel suppliers, which can give your employees freedom to book the travel experiences they want on their own.

See our partners

See what these other SAP Concur solutions can do

Experience Concur Travel

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Routine uses which may be made of the collected information and other financial account information in the system(s) of record entitled "Contracted Travel Services Program GSA/GOVT-4" are: (a) To another Federal agency, Travel Management Center (TMC), online booking engine suppliers and the airlines that are required to support the DHS/TSA Secure Flight program. (b) To a Federal, State, local, or foreign agency responsible for investigating, prosecuting, enforcing, or carrying out a statute, rule, regulation, or order, where agencies become aware of a violation or potential violation of civil or criminal law or regulation; (c) To another Federal agency or a court when the Federal Government is party to a judicial proceeding; (d) To a Member of Congress or a congressional staff member in response to an inquiry from that congressional office made at the request of the individual who is the subject of the record; (e) To a Federal agency employee, expert, consultant, or contractor in performing a Federal duty for purposes of authorizing, arranging, and/or claiming reimbursement for official travel, including, but not limited to, traveler profile information; (f) To a credit card company for billing purposes, including collection of past due amounts; (g) To an expert, consultant, or contractor in the performance of a Federal duty to which the information is relevant; (h) To a Federal agency by the contractor in the form of itemized statements or invoices, and reports of all transactions, including refunds and adjustments to enable audits of charges to the Federal Government; (i) To a Federal agency in connection with the hiring or retention of an employee; the issuance of security clearance; the reporting of an investigation; the letting of a contract; or the issuance of a grant, license, or other benefit to the extent that the information is relevant and necessary to a decision; (j) To an authorized appeal or grievance examiner, formal complaints examiner, equal employment opportunity investigator, arbitrator, or other duly authorized official engaged in investigation or settlement of a grievance, complaint, or appeal filed by an employee to whom the information pertains; (k) To the Office of Personnel Management (OPM), the Office of Management and Budget (OMB), or the Government Accountability Office (GAO) when the information is required for program evaluation purposes; (l) To officials of labor organizations recognized under 5 U.S.C. Chapter 71 when relevant and necessary to their duties of exclusive representation concerning personnel policies, practices, and matters affecting working conditions; (m) To a travel services provider for billing and refund purposes; (n) To a carrier or an insurer for settlement of an employee claim for loss of or damage to personal property incident to service under 31 U.S.C. § 3721, or to a party involved in a tort claim against the Federal Government resulting from an accident involving a traveler; (o) To a credit reporting agency or credit bureau, as allowed and authorized by law, for the purpose of adding to a credit history file when it has been determined that an individual's account with a creditor with input to the system is delinquent; (p) summary or statistical data from the system with no reference to an identifiable individual may be released publicly; (q) to the National Archives and Records Administration (NARA) for records management purposes; (r) to appropriate agencies, entities, and persons when (1) The Agency suspects or has confirmed that the security or confidentiality of information in the system of records has been compromised; (2) the Agency has determined that as a result of the suspected or confirmed compromise there is a risk of harm to economic or property interests, identity theft or fraud, or harm to the security or integrity of this system or other systems or programs (whether maintained by GSA or another agency or entity) that rely upon the compromised information; and (3) the disclosure made to such agencies, entities, and persons is reasonably necessary to assist in connection with GSA's efforts to respond to the suspected or confirmed compromise and prevent, minimize, or remedy such harm. Information requested is voluntary, however, failure to provide the information may nullify the ability to book online travel reservations."

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Concur Help Center

Concur support, office hours, training and demos.

Resources to help UMD employees navigate the Concur travel system

How To... Guides and Job Aids

Login to Concur - Important

• Login directions

The following Job Aids (PDFs) will guide you in using different aspects of Concur.

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Travel & Hosting

Single Employee

• Travel Request (Single Employee)
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Single Non-Employee/Guest - The State of Maryland requires all four steps must be followed:

• Travel Request (Single Non-Employee )
• Guest/Non-Employee Pre-Travel Instructions (1 of 2)  Only if Guest/Non-Employee needs to be reimbursed 
• Expense Report - Guest & Non-Employees  If no reimbursement, please use the normal expense report type for Single Employee (above)
• Guest/Non-Employee Post-Travel Instructions (2 of 2)  Only if Guest/Non-Employee needs to be reimbursed -  Guest Reimbursement Notification form  

Travel Request for Employees & Graduate Assistants Without Travel or Personal Credit Cards

• Employee/GA without a credit card

Student Travel

• Student Travel Request
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• Event Request
• Event Expense Report  

Hotel & Meals All Travelers

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Support & Virtual Drop-In Center

Help Desk UMD employees can  get live support via Zoom at regularly scheduled times each week.

Concur Office Hours on Zoom:  https://umd.zoom.us/j/ 96642151891?pwd= b2p0UDRld0xzRjNUM2FlYnFtVCtxZz 09   - Passcode: 149117

• Tuesday 10-12
• Wednesday 10-12
• Thursday 1-3   * Travel & Card Services will not have open office hours on Thursday, June 13th.

Support For assistance with Concur you can email Travel and Card Services: [email protected]

Phone support:  301-405-0607

Training Videos

PRE-RECORDED VIDEO TRAINING

Traveler Training: Introduction to Concur - 7 segments:

• See transcripts here
• Concur Overview (9:56)
• Set Up Traveler Profile (8:35)
• Apply for Travel Card (5:43)
• Travel Request & Approval (14:36)
• Book Approved Travel (11:03)
• Create Expense Reports   (21:12)
• Concur Login & Travel Website  (7:23)

Approver/Delegate Training Video  (36:23)

Guest/Group Training Video (29:56) (Group portion starts at 22:20)

Employee Per Diem in Expense Reports (7:46)

Contact Travel & Card Services if you need additional training or a customized program.

• Email : [email protected]
• Phone:  301-405-0607

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Contact Information and Helpful Telephone Numbers

Resources for travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL).

System Access (DOI)

For travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL), please select this 'Login' button for Single Sign On access to the travel system.

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For travelers in the Advisory Council on Historic Preservation (ACHP), U.S. Commission of Fine Arts (CFA), and National Indian Gaming Commission (NIGC) – which are affiliated with the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS), please select this 'Login' button for access to the travel system.

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DOI Travel Help Desk

• This is your first stop to obtain resolution of most travel concerns.
• Select 4 on the main menu for Travel Inquiries; Select 1 for DOI Travel Assistance.
• Hours of Operation:  8:00 a.m. - 7:30 p.m. ET / 6:00 a.m. - 5:30 p.m. MT

Contact the Help Desk to resolve these types of issues:

• Assistance with travel authorization or voucher
• General Navigational Questions/Concerns
• Standard Software Functionality and Troubleshooting
• Assistance with travel reservations

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• Duluth Travel Inc. (the TMC that will support travelers whose Duty Station resides in the lower 48 states and Puerto Rico)
• El Sol (the TMC that will continue to support travelers whose Duty Station resides in Alaska, Hawaii, and the Pacific Islands)
• Option 2 - DTI: Travelers stationed in the lower 48 and Puerto Rico;
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• Option 4 - El Sol: Travelers stationed in Hawaii and Pacific Islands; or
• Option 5 - Travelers related to Fire, Law Enforcement and National Disaster Emergencies.

Contact the Duluth Travel Inc./El Sol Help Desk for the following issues: 

Note  - Contact to Duluth Travel or El Sol will incur a TMC fee (i.e., full service/touch fee).

• Reservations that cannot be made using the ConcurGov booking engine (including all Foreign Travel and most Alaska Travel issues)
• Travel Problems encountered while in Travel Status (i.e., flight availability, rental car availability, etc.)

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25+ Essential Business Travel Statistics [2023]: How Much Do Companies Spend On Business Travel

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Research Summary. Whether you’re flying out of town for that important business meeting or simply attending an annual workshop, business travel is an important part of any big company’s protocol. When it comes to business travel, our extensive research shows that:

Business travel in the U.S. from domestic and international travelers amounts to around $387 billion in annual revenue .

While business trips currently account for roughly 12% of total U.S. air travel , they make up to 75% of airlines’ profits .

At least 35% of U.S. businesses engage in business travel.

From 2019-2020, the number of business trips taken in the U.S. dropped from 464 million to 185 million .

The average business trip costs Americans $949 in travel fees .

General Business Travel Statistics

Knowing that business travel accounts for up to 75% of air travel revenue, it’s not hard to see why it’s encouraged. In fact, business travel is so lucrative that it even affects the U.S. GDP. Here are the facts:

In 2016 alone, business travel contributed $547 billion to the United States’ total GDP.

That’s around 3% of the total GDP, a number which stayed rather stable until 2020 when the COVID-19 pandemic negatively affected business travel. In reality, these high numbers might never return, as experts predict 36% less business travel post-COVID.

In 2022 business travel accounted for 12% of U.S. air travelers.

In 2022 there were over 460 million business travelers, which is a noticeable increase from 2020’s drop to 185 million. However, both years have had a relatively even share of business travelers (around 12-13%).

Business travel can account for up to 75% of an airline company’s revenue.

This trend can mostly be attributed to the booking of first-class tickets. Instead of saving money on business trips, more and more corporations are looking to provide their travelers with maximum comfort and convenience. While doing so makes the company look better, these decisions are mostly made due to competition.

Business travelers account for as much as 40% of hotel guests.

63% of these travelers are male, and 50% are between 35-54. Further, 56% of these individuals are employed in a professional or managerial position that earns them at least $127,000 per year.

Business Trip Statistics

Now that we know how profitable and common business trips are in the U.S., what does the average business trip look like? Well, according to our extensive research:

The average length of a domestic business trip in the U.S. is three days.

The average length for an international trip is 5-6 days. Overall, these numbers seem to slowly decline over time, with the old average (2016) for international business trips being just over six days.

Roughly 26% of business trips are only one day long.

This is another contributing factor for companies’ high cost of business trips, as same-day flights can wrack up costs. However, this does save the company money elsewhere (lodging, food, etc.).

38% of U.S. business travel is for meetings and events.

ME&I travel ( meetings , events, and incentive travel) amounts to $139.3 billion of all business travel spending, nearly 42% of total business travel spending.

Roughly 1.3 million business trips are taken in the U.S. every day.

A number that took a hit from the 90% reduction in travelers in 2020. While these numbers may not recover to pre-COVID numbers, 2021 has increased.

Business Travel Spending Statistics

As shown, a good percentage of businesses invest in business travel despite the cost. However, you might be surprised to learn just how much business travel costs companies and employees. According to our extensive research:

The average three-day domestic trip costs between $990-$1,293.

While the average international trip costs an average of $2,600 or more. For this reason, business trips need to be especially valuable for the company or employee taking them.

The average company spends 17-27% of its total travel budget on airfare.

You might be surprised to learn that airfare isn’t the most expensive part of business travel. Overall, the average domestic flight is $470, give or take how far away the destination is.

Over 20% of a typical business travel budget goes to food expenses.

That’s even more than flights and can amount to hundreds of dollars in expenses. One of the best ways to avoid this hefty cost is to utilize free hotel breakfasts. After all, never buying breakfast is a great way to cut food expenses.

The most expensive aspect of a business trip is lodging, making up around 34% of total costs.

Hotels make a lot of money from business travelers and the companies who sponsor their trips. This is especially true given the fact that up to 40% of hotel guests are business travelers.

Companies spend roughly $799 per person per day during a business trip.

Business Traveler Statistics

Because only 35% of companies actively partake in business travel, and it can be rather expensive, the demographics of travelers can be rather skewed. According to our research:

At least 50% of business travelers are between 35-54.

Undoubtedly, this abundance of higher ages relates to an employee’s position within the company. Older workers are more likely to have high-level positions . This can also be shown by the fact that 56% of business travelers hold professional or managerial positions that earn at least $127,000 per year.

The average business traveler takes roughly 6.8 trips per year.

And this number is even higher for millennials , who take an average of 7.4 trips per year. In that way, younger generations take more business trips on average (per person) than their older counterparts.

47% of female travelers are traveling on business.

While female business travelers are slightly less common than male travelers, women (on average) tend to enjoy their trips more than their male counterparts. Overall, 45% of women have positive experiences while traveling on business compared to 39% of men.

As of 2021, only 12% of corporate travel representatives feel as though their employees are unwilling to travel.

And with new CDC travel guidelines in 2021, 61% of employees now feel somewhat more comfortable traveling for business.

It takes an average of 38 minutes to complete and correct one expense report.

While it only takes 20 minutes (on average) to complete the expense report , at least 19% of expense reports have errors. Plus, with an average of 1.5 travel expense reports filed per month, that means employees can spend up to an hour filing them each month.

Business Travel Company Policy Statistics

Due to the potentially expensive nature of business travel, it’s no surprise that companies create business travel policies. Here are some stats related to business travel policies:

72% of corporate travel managers haven’t achieved their desired travel policy compliance level.

For the most part, this lack of compliance is due to shortfalls in the traveler ’s experience, fairness and transparency, and not meeting budget requirements.

Only 50% of business travelers follow their company’s travel policy.

In fact, 60% of business travelers don’t even understand their company’s travel policy, making it especially difficult to follow.

81% of business travel is done via personal vehicle.

By contrast, only 16% of business travel is air travel . That means most business travelers travel to their destination by car.

90.6% of corporate travel managers agree that business travel is vital for company growth.

And this sentiment comes from a genuine place, as on average, businesses earn a $2.90 increase in profit for every dollar spent on corporate travel. That equates to an average $9.50 increase in revenue.

Business Travel Trends and Projections

The 2020 height of the COVID-19 pandemic took a major toll on business travel. While business travel has started to recover in 2021, the number of travelers is still around half of what it was pre-COVID. After extensive research, here are the facts about business travel trends:

From 2019-2020, the number of business travelers in the U.S. dropped from 464 million to only 185 million.

From 2010 to 2019, business travelers remained steady between 440 million and 465 million. However, this number dropped drastically in 2020 and then increased to 229 million in 2021.

From 2010-2019, the number of business travelers grew by 4%.

However, the COVID-19 pandemic saw the number of business travelers decrease by 60%, which aligns with other travel declines caused in 2020.

The business travel industry is expected to experience a CAGR of 13.2% between 2021 to 2028.

Luckily, trends seem to show that business travel will start to recover from the COVID-19 pandemic over the next couple of years. Estimates predict that the value of the industry will increase from $695.9 billion in 2020 to $2.1 billion by 2028.

Business Travel FAQ

How many people travel for business annually?

Over 460 million people travel for business annually in the U.S. This is a massive 150% increase from 2020 when there were only 185 million, and similar to 2019’s numbers.

For instance, from 2019-2020, the number of business travelers dropped by 60%. This is mostly due to COVID-19, which affected the travel industry with restrictions and regulations through 2021.

What types of businesses travel the most?

The types of businesses that travel the most are as follows:

Sales Representative

Retail Buyer

Event Planner

Traveling Nurse

International Aid Worker

Civil Servant

Travel Writer

Travel Agent

Flight Attendant

These jobs are all related to or require business travel in one way or another. However, it’s also worth noting that 56% of business travelers hold professional or managerial positions that earn at least $127,000 per year.

How big is the business travel market?

The business travel market is worth an estimated $933 billion as of 2022. From 2020 to 2021, the market rebounded by 14%, from where it had previously dropped to $695 billion. Overall, the business travel market is expected to experience a CAGR of 13.2% between 2021 to 2028.

What percent of travel is business travel?

Approximately 12% of U.S. travel is business travel as of 2022. That number is slightly down from 13.6% in 2021, but half of what it was pre-COVID. For instance, in 2019, business travelers made up at least 25% of all travelers.

How much do companies spend on business travel?

Companies spend over $111.7 billion each year in the U.S. on business travel. Per company, travel costs typically equate to roughly 10% of that company’s annual revenue.

Business travel is an important investment for industries and companies all over the United States. That’s why, despite it costing them between $990-$1,293 per trip, they still choose to send employees on them. In fact, pre-COVID, at least 25% of U.S. travelers were business travelers.

These travelers tend to fall under certain demographics, with at least 50% of business travelers between the ages of 35-54 and 56% of business travelers holding professional or managerial positions that earn at least $127,000 per year.

However, COVID-19 took a heavy toll on the industry. The number of domestic business travelers dropped from 464 million to 185 million (25% to 13%). This job has affected airliners, hotels, the food industry , and more. Luckily, the business travel industry has a CAGR of 13.2% between 2021 and 2028, which indicates at least somewhat of a rebound.

Global Business Travel. “Business Travel Responsible for $547 Billion in U.S. GDP in 2016, Creates Over 7.4 Million Jobs.” Accessed on December 8th, 2021.

Statista. “Number of domestic business and leisure trips in the United States from 2008 to 2019, with a forecast until 2024.” Accessed on December 8th, 2021.

Investopedia. “How Much Airline Revenue Comes From Business Travelers?” Accessed on December 8th, 2021.

AHLA. “Lodging Industry Trends 2015.” Accessed on December 8th, 2021.

Travel Leaders Corporate. “09 Nov Travel Leaders Corporate Releases Q3 Business Travel Trends Data.” Accessed on December 8th, 2021.

U.S. Travel Association. “U.S. Travel Answer Sheet.” Accessed on December 8th, 2021.

Bureau of Transportation. “U.S. Business Travel.” Accessed on December 8th, 2021.

GBTA. “U.S. Business Travel – By The Numbers.” Accessed on December 8th, 2021.

TravelBank. “How Much Should a Business Trip Cost?” Accessed on December 8th, 2021.

JTB. “Important Business Travel Statistics.” Accessed on December 8th, 2021.

Trondent Development Corp. “Business Travel by the Numbers.” Accessed on December 9th, 2021.

GTI Travel. “What do Female Business Travelers do Differently from their Male Counterparts.” Accessed on December 9th, 2021.

Hotel Management. “GBTA poll finds positive momentum for business travel.” Accessed on December 9th, 2021.

SAP Concur. “Save time and money on expense report processing.” Accessed on December 9th, 2021.

TravelPerk. “5 reasons why traveler satisfaction is the key to a successful travel program.” Accessed on December 9th, 2021.

Cision. “Business Travel Market Size to Reach USD 2,001.1 Billion by 2028 at CAGR 13.2% – Valuates Reports.” Accessed on December 9th, 2021.

Certify. “Understanding the average cost of business travel.” Accessed on December 9th, 2021.

Travel jobs statistics

Zippia ’s research team connects data from disparate sources to break down statistics at the job and industry levels. Below you can dig deeper into the data regarding employees who work in travel or browse through Transportation jobs .

Overview | Jobs Salary

Browse Transportation Jobs

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Jack Flynn is a writer for Zippia. In his professional career he’s written over 100 research papers, articles and blog posts. Some of his most popular published works include his writing about economic terms and research into job classifications. Jack received his BS from Hampshire College.

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2022 idc report: the business value of sap concur solutions.

The travel and expense paradigm, as we knew it, is being forced to change as it is beset with global socio-economic uncertainty and dramatic business model changes, including growth in digital-first models and remote working. Today’s finance departments must have the tools capable of helping users improve operational efficiency and enhance the employee and traveler experience even amid such swirling winds of change. As busines travel is returning, finance leaders and travel managers will need to be open to upgrading their operational infrastructure. 

SAP Concur solutions integrate travel and expense processes and data to help organizations manage employee spending on an end-to-end basis, improve transaction visibility, and optimize policy compliance. To evaluate the real-world effectiveness of SAP Concur solutions, IDC conducted in-depth interviews with several worldwide organizations using the solutions for their business travel and expense reporting and operations. 

IDC analysis found that these organizations realized significant value from SAP Concur solutions by:

• Fostering greater business efficiencies in travel and expense management and providing significant savings for professional staff
• Increasing the productivity of finance and travel support staff responsible for processing business travel and expense reports
• Enabling business travel savings based on the easier implementation of and compliance with organizational travel policies while also minimizing data loss

Download the full report to learn how the leading organizations optimizing their travel and expense operations with SAP Concur solutions.   

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