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7 Best Online Travel Agent Training Programs

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With online studies, your career as a travel agent starts with a laptop, access to the internet, and a click.

If you spend hours daydreaming about the perfect vacation and love being a part of every last planning detail, a career in travel is right for you.

If you want smooth sailing and to help vacationers’ trips go off without a hitch, a travel agent career is for you.

Start turning travel dreams into a reality for clients.

How do you get the certification and training you need to launch a career as a travel agent?

Check out these best online travel agent training programs.

1. Penn Foster

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Most online courses prepare you to sit for the Travel Agent Proficiency TAP exam to earn your travel and tourism certification.

The TAP test takes two hours to complete.

The test consists of 100 multiple-choice questions.

Or, continue your education to get your Bachelor of Science BS degree in hospitality.

After obtaining the necessary credentials, according to the Bureau of Labor Statistics, 66,300 jobs in travel await those who pursue them, with an anticipated 3 percent job growth.

Travel agents earn an average of $46,400 annually, or $22.31 per hour.

The American Society of Travel Advisors, ASTA, and The Travel Institute developed the TAP certification examination.

Pass the TAP to launch your travel agent career.

Earn your TAP certification and then continue your education by attaining your Certified Travel Associate CTA certification.

Or, specialize in specific types of travel like the following:

• Family travel
• Accessible travel
• Rural tourism
• Pet-friendly travel
• Cruise lines
• Sustainable travel
• Eco-friendly travel
• Solo travel
• Luxury travel
• Romantic getaways
• Destination weddings
• Honeymoon travel

Take a look at the best options for online travel agent training programs.

Check out the following top online training programs:

Penn Foster Online offers courses at levels from high school to college degrees.

Learn everything you need to understand about the travel and tourism industry through this accredited school.

Penn Foster offers an affordable and accredited online Travel Agent Career Diploma.

The program prepares students for entry-level travel agent careers.

Study at your own pace with access to a dedicated faculty.

The Penn Foster online program prepares students for the TAP Travel Agent Proficiency certification exam.

Studying through Penn Foster also allows you free enrollment in a Destination Specialist course at The Travel Institute to help prepare you for the Destination Specialist certification exam.

Fast-paced learners complete the course in as short of time as nine months.

The average student takes 15 months to prepare for work as a travel agent.

Go on to work in an agency, a tour company, an airline, or any travel agent capacity.

The travel agent certificate online program usually costs $989.

Catch a sale to find it as low as $799.

The Travel Institute has a history of preparing individuals for successful and rewarding careers in the travel industry since 1964.

More than 25,000 students claim success through learning with The Travel Institute.

With more than 50 years of training travel agents, the Travel Institute offers certification as a non-profit organization.

The online program aims to develop travel professionals who will better the industry and benefit travelers.

The online training offers their own TRIPKIT Travel Industry Introductory Program.

The Travel Institute also offers certification courses and training in areas of specialization in the travel industry.

Before deciding on a course, sign up for one of many free Webinars.

Gain a solid foundation of knowledge to kick-start your career in travel in up to 12 months of study.

Become a Certified Travel Counselor CTC for $550.

Or, if you already have five years of industry experience, take the Fast Track course.

The Travel Institute also offers Certified Travel Associate CTA and Certified Travel Industry Executive CTIE courses.

Stratford Career Institute is privately owned and established in 1991.

The Institute offers quality at-home vocational training programs to students in North America.

Stratford foresaw the need for emerging education for busy adults and offers distance learning.

SCI provides the opportunity for students to learn in the convenience of their own home with a flexible schedule.

This online school is a member of the United States Distance Learning Association, the Canadian Network for Innovation in Education, and the International Council for Open and Distance Education ICDE.

SCI also has academic affiliations with Institutional Accountants ICIA and The Travel Institute.

If you love to travel and want to turn travel planning into your career, Stratford Career Institute online offers a comprehensive travel and tourism course.

Learn the basics and then move into more advanced topics.

Delve into sales and marketing with this self-paced course.

Complete the course in a year or shorter.

Some students are ready for the next step after six months.

The Stratford Career Institute Travel and Tourism online course will prepare you to sit for the TAP test.

Learn everything you need about landing a job and continuing work as a successful travel agent for $1,049.

Catch the course on sale for $499 during Black Friday or other sales throughout the year.

The Travel Agent Campus is a highly sought-after travel agent/advisor online training and certification program.

Train with lessons developed by innovators of their independent home-based travel agent learning platform.

Learn from instructors who offer more than 30 years of training to those new to the travel business.

The Travel Agent Campus allows you to work at your own pace.

Learn everything you need to know to earn your online travel agent certification in two weeks.

Or, take less time.

Most students finish the course in about three to ten days.

Pay $995 in full, or break it down into monthly payments.

Once you start your travel career, earn as much as 70 percent to 90 percent commission.

Learn at home about the vast travel industry and tourism at your own pace in partnership with TPI Travel Planners International.

Get started in your career of planning, researching, and booking trips with the help of this online course.

Grand Canyon University GCU offers a private for-profit university.

GCU is the largest Christian university in the world, teaching 70,000 online students and 20,000 on-campus learners.

Take your time and earn a Bachelor of Science degree in Hospitality Management.

By attaining a BS in Hospitality Management, you open doors to a solid career in travel.

With Grand Canyon University, earn your degree after studying 120 credit hours at approximately $485 per credit.

The online courses each last eight weeks and are self-paced.

You may participate in Web chat sessions or view lectures online throughout the courses.

If you have already earned college credit, transfer credit hours to reduce your overall expenses.

Apply for scholarships to save more on tuition costs. Also, enjoy extensive discounted tuition for active military personnel.

Study online to receive your travel consultant certificate from a program featured by Oprah, ABC, CNN, and The Wall Street Journal.

IAP Career College offers a private online career learning opportunity.

This online college allows students to develop skills to advance their careers or start a business.

Learn the principles and techniques of the travel industry through an affordable online program.

IAP Career College online Travel Consultant Certificate Course takes approximately six weeks to complete.

Some students get done faster, by four weeks.

Others take a full 12 weeks to complete.

Work online at your own pace without teaching assistance.

The IAP course costs approximately $377.

Catch a special sale to get it for as inexpensive as $149.00.

Ashworth College offers career education that teaches practical skills employers want without breaking the bank.

This online school is among the most affordable online schools available to gain travel agent certification.

All of the career-focused courses at Ashworth College include books, lessons, study guides, and academic guidance.

Earn your certification among more than 300,000 students who have graduated from Ashworth.

Ashworth College offers an online travel agent training program to prepare you for work in the travel industry.

The course of study covers reservations, customer service, and geography.

Study entirely at your own pace to prepare for the TAP test certification in less than a year.

Earn your travel and tourism diploma to work with planning tours and management positions.

Pay $989 with monthly payments of $799 paid in full.

Ready yourself to take the Travel Institute Travel Agent Proficiency Test after completing the course.

Ashworth College additionally provides a toolkit with resume templates and other resources to help you land a travel career.

Online travel agent training programs offer courses that teach everything you need to prepare you as a travel agent.

Some of the typical courses included in travel agent training programs include:

• Air travel ticketing, reservations, and baggage handling, including North American Air Travel
• Geographic studies, including popular travel destinations, cultures, customs, and top attractions while exploring the world
• Tourism and the History of tourism, including types of tourism and how travel impacts the economy
• TAP Travel Agent Proficiency Certification studies include customer service, consumer-focused professionalism, specialized travel sales techniques, marketing, office skills, and time management.
• Advanced skills in journey pricing and ticketing
• BSP Agent billing reports and agent remittance procedures
• Learn about required documents for international trips
• Intro to Tourism Management to establish a foundational understanding of the tourism business
• Delve into the challenges of the hospitality industry as a career
• Aspects of Transportation Learning how to navigate domestic and foreign transportation systems such as air, railway, or cruises
• Convention and Special Event Planning, including conferences, trade shows, arranging travel, lodging, booking the best venue, and organizing food services
• World Regions, including time zones, weather, and climate
• International Travel Documentation
• Customer-focused selling and understanding customer needs
• Accepting and processing payments
• Travel Insurance
• Car Rentals
• Tour Sales and Niche Marketing
• Hospitality
• Global Distribution System GDS and establishing Passenger Name Record PNR
• Career Options in Travel
• Types of Tours and Tour Operators
• Fares and ticketing
• How to start an at-home travel agency
• Business Ethics and writing skills
• The Art of listening and communicating

Several online colleges, universities, and career training centers offer a complete program to attain the skills needed in the travel industry.

One of the benefits of studying online is that you learn at your own pace.

Earning an online travel agent certification varies in how long it takes .

Spend a few days, two to three weeks, or stretch it out.

Combine your studies with an Associate’s or a Bachelor’s degree, and take two to four years.

Pursue one or all of the travel agent certifications, including the following:

• Travel Agent Proficiency TAP
• The Certified Travel Associate CTA – Requires one year of industry experience or completion of the Travel Agent Proficiency TAP exam.
• Certified Travel Counselor
• Certified Travel Industry Executive
• ASTA Verified Travel Advisor VTA from the American Society of Travel Advisors ASTA
• International Air Transport Association IATA
• Travel Industry Designator Service TIDS
• Certified Cruise Counselor CCC from the Cruise Lines International Association CLIA
• Accredited Cruise Counselor ACC
• Master Cruise Counselor MCC
• Elite Cruise Counselor ECC

Online training costs in the travel industry vary based on how long the program is, whether the institution is accredited, and any specializations you pursue.

It ranges in cost from approximately $100 to about $1,000 to complete certification.

Some online programs include an exam fee, so expect to spend about $2,000 or more.

Once you obtain the certification, expect ongoing studies to maintain the certification.

Agents must earn ten continuing education credits CEUs per year.

Pursue your dream of adventure and love for travel.

Obtain your certification to start work in the travel and tourism industry fast .

Study through the best online travel agent training programs.

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Bridging Knowledge Gaps in Modern Travel Our mission focuses on bridging traditional travel knowledge with the dynamic requirements of modern travel.

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Corporate Travel Management Training Course

Edstellar's Travel Management instructor-led training equips professionals with the skills to secure favorable deals with travel suppliers, track expenses in accordance with organizational policies and regulations. Upskill your teams and streamline the process of arranging business trips, ensuring efficiency and effectiveness.

Drive Team Excellence with Travel Management Corporate Training

Empower your teams with expert-led on-site/in-house or virtual/online Travel Management Training through Edstellar, a premier corporate training company for organizations globally. Our tailored Travel Management corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this Travel Management group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

Travel management oversees and coordinates various aspects of business travel, including booking accommodations, arranging transportation, managing expenses, and ensuring compliance with organizational policies and regulations. It enhances employee satisfaction and morale by enabling professionals to focus on their work responsibilities without the stress of managing travel logistics. Travel management training ensures efficient, cost-effective, and compliant travel arrangements, enhancing organizational productivity and minimizing risks associated with travel.

Edstellar's Travel Management instructor-led training course equips professionals with techniques for itinerary planning, booking procedures, expense management, and compliance with travel policies. This virtual/onsite Travel Management training course led by veteran trainers offers customized sessions to ensure professionals can effectively navigate travel planning, booking, and expense management.

Key Skills Employees Gain from Travel Management Training

Travel Management skills corporate training will enable teams to effectively apply their learnings at work.

• Itinerary Planning
• Reservation Management
• Expense Reporting
• Vendor Negotiation
• Travel Policy Compliance
• Crisis Management

Key Learning Outcomes of Travel Management Training

Edstellar’s Travel Management training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our Travel Management workshop, teams will to master essential Travel Management and also focus on introducing key concepts and principles related to Travel Management at work.

Employees who complete Travel Management training will be able to:

• Identify and analyze travel needs and preferences to efficiently plan and organize travel arrangements
• Evaluate and compare different travel options, including transportation, accommodation, and itinerary choices, to optimize cost-effectiveness and convenience
• Utilize travel booking platforms and tools effectively to make reservations, manage bookings, and handle changes or cancellations efficiently
• Implement strategies for managing travel-related risks and emergencies, ensuring traveler safety and security
• Develop strong communication and negotiation skills to liaise effectively with travel suppliers, vendors, and clients to negotiate favorable terms and resolve issues
• Apply knowledge of travel policies, regulations, and compliance requirements to ensure adherence and mitigate legal and financial risks
• Employ problem-solving and decision-making skills to address unforeseen challenges or disruptions during travel and adapt plans accordingly

Key Benefits of the Travel Management Corporate Training

Attending our Travel Management classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online Travel Management training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of Travel Management.

• Empowers professionals with the skills to navigate booking procedures and manage travel expenses effectively
• Develops required skills in professionals for ensuring traveler safety and well-being during trips
• Provides insights into leveraging technology and tools for streamlining travel processes and enhancing traveler experience
• Instills ideas in professionals for optimizing cost savings through strategic negotiation with travel vendors and suppliers
• Enhances communication and collaboration among stakeholders involved in travel management
• Streamlines compliance with travel policies and regulations, minimizing risks and ensuring corporate governance
• Enables proactive risk management and contingency planning for unexpected travel disruptions or emergencies

Topics and Outline of Travel Management Training

Our virtual and on-premise Travel Management training curriculum is divided into multiple modules designed by industry experts. This Travel Management training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

Understanding Travel Management

• Definition of travel management
• Importance of effective travel management
• Key players in the travel industry
• Trends and developments in travel management

Travel Document Control and its Importance

• Types of travel documents
• Legal and regulatory requirements for travel documentation
• Document verification and authentication
• Record-keeping and documentation compliance

Travel Management Operations 1

• Assessing travel needs and requirements
• Itinerary planning and scheduling
• Reservation systems and platforms
• Ticketing and booking confirmation processes

Travel Management Operations 2

• Modes of transportation (air, rail, road, sea)
• Transport logistics and route planning
• Hotel booking and accommodation options
• Accommodation preferences and special requests

Finance for Travel Management Administrators

• Travel expense management
• Cost analysis and budget allocation
• Expense reporting systems
• Financial performance metrics and analysis

Interpersonal Skills for Travel Administrators

• Understanding customer needs and expectations
• Effective communication with travelers
• Managing customer complaints and issues
• Problem-solving techniques for travel administrators

Communication Skills for Travel Administrators

• Verbal and written communication skills
• Communication channels and platforms
• Writing clear and concise emails
• Handling phone calls professionally

Performance Management and Use of Technology

• Key performance indicators for travel management
• Performance measurement and evaluation methods
• Travel management software and applications
• Automation and digitalization in travel administration

Target Audience for Travel Management Training Course

The Travel Management training course is ideal for administrative assistants, travel coordinators, office managers, and executive assistants.

The Travel Management training program can also be taken by professionals at various levels in the organization.

• Travel Management training for managers
• Travel Management training for staff
• Travel Management training for leaders
• Travel Management training for executives
• Travel Management training for workers
• Travel Management training for businesses
• Travel Management training for beginners
• Travel Management group training
• Travel Management training for teams
• Travel Management short course

Prerequisites for Travel Management Training

Professionals with a basic understanding of travel booking systems, and proficiency in communication skills can take up the Travel Management training course.

Corporate Training Delivery Modes for Travel Management Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

Our virtual training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

Edstellar's onsite training delivers immersive and insightful learning experiences right in the comfort of your office.

Edstellar's off-site training programs offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Explore Our Customized Pricing Package
for Travel Management Corporate Training

Elevate your team's performance with our customized Travel Management training. Find transparent pricing options to match your training needs. Start maximizing your team's potential now.

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"Edstellar's digital marketing training for our small team of 10, including content writers, SEO analysts, and digital marketers, was exactly what we needed. The courses delivered over a few months addressed our SEO needs, and the online sessions were well-managed. We're very happy with the results and look forward to more."

"Edstellar's telecommunications training was perfect for our small team of 12 network engineers and system architects. The multiple online courses delivered over a few months addressed our needs for network optimization and cloud deployment. The training was well-managed, and the case studies were very insightful. We're thrilled with the outcome."

"Edstellar's professional development training was fantastic for our 50+ participants, including team leaders, analysts, and support staff. Over several months, multiple courses were well-managed and delivered as per the plan. The trainers effectively explained topics with insightful case studies and exercises. We're happy with the training and look forward to more."

Course Completion Certificate

Upon successful completion of the Travel Management training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development. This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

We have Expert Trainers to Meet Your Travel Management Training Needs

The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

Other Related Corporate Training Courses

Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 1000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact.

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Start your journey to become a world travel, inc. travel consultant.

Do you envision yourself having a career in the travel industry, but are missing relevant experience?

Our travel consultant academy is just the right program for you.

World Travel Academy offers a three-month, non-credit course focusing on corporate travel management. The curriculum is delivered online in a combination of instructor-led and self-paced modules (courses). Upon successful completion, full time employment with World Travel, Inc. may be offered. It’s smooth sailing from earning an education to full time employment.

Tuition is just $1899. Tuition includes all online curriculum and materials, instructor-led sessions, and the cost of the TAP® (Travel Agent Proficiency) exam. You will receive 50% of the tuition back upon successful completion of your first full year of employment with World Travel, Inc. You are also eligible to receive the remaining 50% of the tuition back upon successful completion of your second full year of employment. Click HERE to review the Terms & Conditions.

Application Process

Start on your journey of becoming a World Travel, Inc. Travel Consultant today! Selected applicants will be interviewed and will take basic assessments such as business writing, business tool application and customer service as part of the application process. 

Applicants chosen will participate in a three-month course starting on September 16, 2024. The course will contain both synchronous (instructor-led) and asynchronous (self-paced) learning and may contain weekend and evening hours. Following successful graduation from the course, you will have the opportunity to become an employee of World Travel, Inc. and participate in a three-month paid on-the-job training program.

Fill out our application by August 26, 2024 and get started on your journey to becoming a Travel Consultant today!

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About world travel, inc..

World Travel, Inc. is a global mid-market leader in corporate travel management. As the largest organically grown travel management company in the United States, we’ve grown steadily and sustainably since 1983. We are 100% employee-owned, as well as entirely focused on providing our clients with superior service, state-of-the-art technology, consulting services, and customization to meet their business needs.

If you have any questions, please contact Patty Kaupinis (Director of Talent Acquisition and Education) at [email protected].

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If you are a business traveler requiring agent assistance for a reservation, your organization's designated phone number and email address is found on your Fox itinerary. You may also call 888-369-8785 for general agent support.

Business Travel Training Program

Get paid to learn while you engage and grow a new career..

Fox World Travel’s business travel training track will provide the training & education needed to step into an exciting role with our business travel operations team – in just six weeks. We offer virtual training and work-at-home career opportunities and those selected for this career track will be hired as regular, full-time, paid associates from the start of training.

Upcoming Programs

Career Opportunities for Post-Graduation:

Business Travel Specialist

• Responsible for meeting client needs, building value & strengthening Fox World Travel in a way that balances the needs of clients and expectations of the organization
• Respond to requests for price quotations utilizing automated system(s) for itineraries
• Process air travel arrangement for passengers
• Counsel clients on travel safety considerations
• Manage, organize and troubleshoot reservations

Group Travel Specialists

• Make airline, ground transportation and lodging reservations for Meetings and Incentives groups
• Prepare group airline analyses
• Prepare reports such as arrival/departure manifests or airline cost analyses as required

Quality Fulfillment Specialist

• Provide quality assurance to reservations in all divisions of Fox World Travel
• Process, refund and file unused or non-refundable tickets, review and resolve debit memos
• Process records from office queues
• Provide new product testing
• Alert management of vendor changes
• Review online bookings for accuracy and ensure timely fulfillment
• Intervene when booking is missing information to ensure customer satisfaction
• Assist in processing reservations using customer airline

Fox Emergency Service Associate

• Provide travel services for domestic itineraries on the after-hours team
• Assist with fulfilling online reservations
• Counsel clients on efficient routes, lowest available airfares, and travel products/services
• Maintain awareness and adherence to our clients’ procedures, programs, and policy guidelines

This Opportunity Is Ideal For Those Who:

• Possess strong technical aptitude.
• Have unwavering commitment to providing Foxceptional service.
• Can easily multi-task while meeting the needs of our customers.
• Want to make a career in the travel industry their lifetime journey.

After The 6-Week Course, You Will:

• Hold unique industry technical knowledge.
• Locate and display information from Global Distribution System (GDS).
• Create, change and retrieve passenger name records.
• Quote and store airfares, issue tickets and itineraries.
• Sell, modify and cancel rental cars and hotel rooms.
• Manage, organize and troubleshoot reservations.
• Process exchanges, service fees and airline credits.
• Move into a meaningful role within Business Travel Operations to start applying what you’ve learned.

We Are Finding A Way To Expand The Reach Of The Travel Industry!

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• You have the desire, passion and drive.
• Together, we can soar to make this the best trip for your career!

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How to Become a Travel Agent—Because, Believe It or Not, the Industry Is on the Rise

There’s a reason “how to become a travel agent” has been a continuously trending search phrase on Google—it is a career path that offers a flexible work environment and schedule, ample travel opportunities, and an immersion into a supportive world-wide industry. It's a surprise to some in 2023: Once the internet became widely available, it was largely believed that needing a travel agent was obsolete. However, even though the brick-and-mortar agencies with punny names in strip malls have vanished, the career is on-the-rise .

New software options are making it easier than ever for people to make money planning trips, either as a side hustle or as a full-time business. That’s why Cherikonda, India-based stay-at-home mother, Maya Kapoor-Miller, decided to enter the professional world as a travel agent this year, at 31. “I knew nothing about the travel industry prior to signing up,” says Kapoor-Miller, who decided to use San Francisco-based booking platform Dreamport to establish her online travel advisor business. “It is my first business in life, and the only one that you can start with no investment.”

But there's also a rise in demand. When people ventured back into the world after the pandemic, travel agents saw an overwhelming amount of business . And that momentum hasn’t stopped—when travel is complicated, like it was in 2020 and 2021, travelers turned to professional trip planners to create a seamless vacation. For better or worse, traveling has remained complicated and chaotic, with new rules being implemented (like Americans needing to pay a fee to visit Europe in 2024 ) and airline strikes and staffing issues. Offloading all of the nitty-gritty details to someone else is more appealing than ever.

For those entering the field, there's also the age-old motivator: a love of travel. 

Shelton Ellis, who is based in North Carolina, recently saw these opportunities and left behind more than 20 years in public relations and global advertising to turn his passion into a career. “I was born with a wanderlust that would wear Rick Steves out,” Ellis says. “I decided to take the leap and follow that lifelong yearning. Transitioning into this role was really about learning how to monetize what I'm passionate about.”

Whether you are looking for a new career path or a lucrative side-hustle—or simply curious about those taking the plunge—here’s how to become a travel agent, from the qualifications and education required, to anticipated earnings, according to those who have made the shift in the past year. 

What exactly does a travel agent do?

Travel agents, or travel advisors (the term is mostly interchangeable), manage everything that goes into a trip for their clients: the flights, car transfers, accommodations, restaurant reservations, and more—they even inspire the itinerary. The reason people turn to travel agents, aside from having a helping hand during any travel chaos , is also to tap into the travel agent’s first-hand knowledge of destinations, and their industry partnerships, which often lead to perks such as hotel upgrades, ideal airplane seats, and experiences that can’t be found on a search engine.

“You have to remember that as a travel agent, you will be a guide for people during their happiest moments—family reunions, weddings , baptisms, and once-in-a-lifetime experiences that people have dreamt of,” says Kapoor-Miller. “It has been one of the most rewarding aspects of being a travel agent. You navigate people, inform them, and help them choose.”

So, how do you become a travel agent?

There are many ways to become a travel agent, from joining an existing travel agency , to starting an independent business from the ground up. Others are opting for one of the buzziest start-ups in the travel industry, Fora . When it launched in 2021, the software company, which trains and provides search engine-optimized profile pages to advisors—at one point had a waitlist of over 30,000 people eager to begin a part-time gig. Travel photographer and Condé Nast Traveler contributor Amanda Villarosa is currently in the process of joining.

“I'm the person that friends and family come to for travel recommendations, tips and tricks, and general travel advice,” says Villarosa. “After discovering Fora and looking into it, I realized that it could be the perfect side-hustle, considering I'm already so involved in the industry.”

With additional flexibility, Villarosa was able to move from New York City to splitting her time between Denver and Los Angeles . She says that the sign-up was quite straightforward. “You're given a dedicated Fora email and have access to advising tools and fellow Fora advisors,” she says. “The training is in the form of Zoom meetings and videos, which you have the option to watch at your own pace. Once completed, you take a certification quiz and you're on your way to advising.”

The other ways in are slightly more involved. To begin an independent practice, you go about it like many other businesses. You will have to create an LLC, establish a business name, cultivate marketing materials, build a website, find clientele, and more.

Ellis found something in the middle, choosing to connect with an established travel agency. “Don't be afraid to reach out to an agency looking to take on new advisors and is willing to mentor," says Ellis. "I was fortunate to learn so much from Annie Chambers, the owner of Crafted Escapes , who has seven years in the business.” He now knows the ropes on everything from using itinerary-building software to destination-specific training, to the sales and marketing aspects of the trade.

Is there required education or qualifications?

Ellis says that there's no certification, per se, required to become a travel advisor, but there are countless training courses available like Departure Lounge ’s classes on navigating the industry through hotels and tour operators. He said it’s also important to stay on top of travel trends. Ellis recently completed travel agent training programs provided by premier cruise lines such as Virgin Voyages , Ritz-Carlton Yachts , and Cunard to help agents sell their products more accurately.

How much does a travel agent make?

What a travel agent earns depends on how many trips they successfully book for their clients. The entire model is commission-based, meaning agents earn a percentage of the total cost of the vacation they orchestrate. Many travel advisors choose to charge a flat-rate planning fee in addition to their commission, but balance is key—if you charge a high planning fee, it could lead to potential clients going elsewhere.

Fora ’s website states that “some of our full-time, expert advisors earn well into the six figures (or beyond).” So a lucrative career may be on the horizon, for those who are able to build a robust client base and excellent industry connections.

How much you make can also depend on where you live around the world. “I am being paid in dollars,” says India-based Kapoor-Miller. “So the currency fluctuations of the local exchange rate are not something I am worried about.”

What are the key skills required to become a travel agent?

“Travel agents need a mix of customer service, communication, destination knowledge, organizational, and problem-solving skills,” says Kapoor-Miller. “But I would say that adaptability, flexibility, curiosity, and cultural sensitivity top them all—you have to put yourself in other's shoes, and understand the requirements, hopes, and expectations of your clients along with any worries and questions they may have.”

It’s vital to have a passion for traveling, even the aspects of the process that aren’t as exciting, such as learning about new airline routes, train schedule updates, and industry news. “It can be an information-heavy hustle, and I believe it's important to be excited about it as that energy definitely transfers to your clients and partners,” Villarosa says.

Should travel advisors choose a specialization?

Many travel advisors have found success through becoming an expert in a few types of travel and destinations. “It's important to become an authority and learn as much as you can through personal experiences and continuing education,” says Ellis. “As a proud member of the LGBTQIA+ community , an avid snow skier, and scuba diver, I know not only the popular destinations but others that are off the beaten path, equally safe and adventurous for all travelers.” This helps travel agents establish a competitive edge, and hopefully convince potential clients to choose them for their expertise.

What are the benefits of being a travel agent?

“Flexibility tops them all,” says Kapoor-Miller. “And the ability to start without industry knowledge. If you worry that you are too old for this job, the good news is that this is a job you can enter and enjoy at any age.”

Another great perk is the "Familiarization trip,” says Ellis. “Tourism boards and hotels invite agents to visit and familiarize themselves with a particular country and its properties. After all, any accomplished salesperson should learn everything they can about their products first-hand...even if they're in Bora Bora.” It's hard work, but someone's got to do it. 

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Egencia Academy

How to manage the new dynamics of business travel

Egencia Academy will guide you through four courses covering business travel fundamentals, crisis management, suppliers, and advanced business travel management concepts.

A message from mark hollyhead, chief product officer and president of egencia.

We want to bring best practices and thought leadership to anyone who wants it. We have built the Egencia Academy which is an opportunity to educate anyone in the world of travel management about what it takes to manage the new dynamics of business travel inside an organization in this increasingly difficult and complex global environment. The series of modules in leadership development will enable you to better manage your stakeholders in your organization. We hope you find this information useful as you look to think differently about your role in business travel.

Begin Egencia Academy Trainings below:

• Business Travel Fundamentals
• Business travel management during a crisis
• Business travel suppliers
• Advanced business travel management
• Introduction
• Training 1: The role of the travel manager
• Training 2: The value of a travel management company
• Training 3: Why manage business travel?
• Training 4: How to manage business travel?
• Training 1: Business travel risk management
• Training 2: Traveler well-being
• Training 3: Business travel – a key to recovery
• Training 4: Communication Strategy
• Training 1: Airlines
• Training 2: Hotels
• Training 3: Rail
• Training 4: Car Rental
• Training 5: Build Successful Partnerships
• Training 1: Optimize Travel Spend
• Training 2: Sustainability
• Training 3: Payments
• Training 4: Partners

Discover the community!

Log in now with your Egencia credentials to unlock access to the full Egencia Connect Community. Not yet a customer? Speak to a member of our sales team.

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What Is Business Travel Training And Why Is It Necessary?

Home » B2B » What Is Business Travel Training And Why Is It Necessary?

To stay ahead in the game, corporate travel managers and officers must remain updated with the latest processes, tools, and technologies available in the corporate travel industry. With the business travel scenario constantly changing, travel managers must be aware of the new regulations and tax laws applicable to the industry. Keeping updated with the developments in the business travel domain can potentially result in increased efficiency and quality of service . Business travel training can help in achieving the desired outcomes.

What is business travel training?

These travel training courses provide corporate travel managers and agencies with the information they need to reduce the risks and improve the level of comfort. It also ensures efficiency while traveling for work. The training provides guidelines on the precautionary measures travelers must take to significantly reduce the chances of becoming a victim of crimes while traveling domestically or internationally.

Organized crimes often happen in travel environments such as airports, hotels, or while driving a car in a new, unknown location. The training also provides input on the steps business travelers must take when they become victims of a crime.

How does corporate travel training help different personnel of organizations

1. business travel training for decision-makers.

Decision makers or those who initiate the corporate travel plan can do better with business travel training as it will help them plan business trips better for their organization. They are empowered with detailed knowledge about various aspects of business travel. They can also use the information to enhance the comfort and convenience of their corporate travel staff and executives.

Business travel training for decision-makers also emphasizes the duty of care aspect. Decision-makers will learn how to take care of their employees while they are on business trips away from the office. The organization needs to do everything possible to ensure the safety and well-being of employees and mitigate risks.

2. Business travel training for travel managers

Travel managers can do their job better when they receive professional business travel management training from a reputed and accredited academy. They will learn how to manage the core tasks, such as making customized airline, hotel, and transportation bookings. They will learn how to coordinate various activities better and communicate effectively to resolve problems as and when they emerge.

The training module includes the role and responsibilities of a travel manager. It outlines the role of a travel manager. It explains to them in detail the actions they are required to perform at various stages of the business travel schedule of the employee or executive. The course also provides insight into setting up travel management structures and procedures.

Travel managers will benefit from the sections related to travel rules and regulations. Every country has its own set of rules, and a manager must know the contentious issues beforehand. It will also help them get updated information about the documents needed for domestic and international travel, immigration rules, and travel insurance-related data.

3. Business travel training for employees

It is not mandatory for employees who frequently travel for business reasons. However, such training will help them become more aware of their responsibilities as a corporate traveler and the difference between business travel and leisure travel. They will be better organized while traveling and ensure no details are missing from their travel plan.

Employees can enjoy the business tour without dealing with any last-minute hassle and stress when traveling with a plan. They will know what to do in a particular situation and whom to contact in a crisis while in a foreign land. They will learn how to prepare travel statements and manage their finances and accounts to comply with corporate policies.

How to choose the best business travel course

Many courses are available from private training institutes and government-managed institutions. These courses aim to ease the stress on travel managers and employees, ensuring a better efficiency level while discharging their business travel duties.

You must research the various options available, including online courses. Check for references and testimonials. Also, make sure these courses cover all the aspects of corporate travel management in detail. The faculty also matters. The course must be conducted by industry experts or those who have worked closely with corporate travel specialists. The courses conducted by licensed and accredited institutes can always be relied on for quality and reliability.

What will be the ROI

Business travel training ROI measures your gains from the investment in the training program. It is a financial measure that deals with the advantages and business results emerging from imparting training to your managers and employees. You can measure the ROI by analyzing the productivity and output. You may also measure any other business metric directly connected to this process. To calculate ROI, the performance of the travel managers and sales generated from their efforts are compared to the cost of the training.

This course will help business travelers reduce the risks to themselves while traveling for work. It provides guidelines on how to adhere to travel policies, local rules, and regulations and abide by the terms and conditions of the places you will be staying for the duration of business travel. The course will also help business travelers take precautionary and evasive measures in alien environments frequented by other travelers, including airports, hotels, and while driving a car.

Business Travel Training FAQs

Why is business travel training necessary.

Business travel training helps corporate travelers understand their roles and responsibilities better. They will be fully equipped to travel, secure in the knowledge that they know what steps to take at every stage of the business tour.

What are the costs involved?

The cost of business travel training courses varies depending on the length of the course, the coaching offered, and the materials provided with the course.

Who benefits from business travel training?

The employees, as well as the organization as a whole, can benefit by providing business travel training.

Where should you enroll for business travel training?

Generally, the organization will take care of choosing the best course. It’s recommended that you choose an institution with a good track record and popular among students and professionals for its travel-specific faculty and courses.

Are these courses long-term?

There are all types of courses offered by institutions – short-term and comprehensive. You can choose one that best suits the corporate travel needs of your business.

Pratyush is a traveling enthusiast who always looks for innovations in business travel management. He has 5 years of experience writing content on corporate travel management and working closely with expert business travel facilitators.

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Boeing wants you to feel safe on its planes. It's working to fix safety in its factories.

• Boeing is trying to peel back the curtain on its operations after a series of high-profile incidents.
• The company says it’s facing its safety challenges head-on and that its planes remain generally safe.
• Boeing is making changes to its training, production processes and safety management system.

RENTON, Wash. – Boeing is having a rough year. 

The company, which has been under a microscope recently, is trying to peel back the curtain on its operations. In a tightly choreographed media open house that USA TODAY attended on Tuesday, Boeing said it’s facing its safety challenges head-on. Employees, from the C-suite to the production line, insist that the airframer is turning a corner – reaffirming that its planes remain generally safe and are only getting safer.

Since 2018, a series of high-profile incidents , including two deadly 737 Max crashes overseas, and an explosive decompression incident in January that left an Alaska Airlines 737 Max flying without a section of its fuselage , have raised significant questions about the safety culture at the company, which was once renowned for its engineering excellence.

Scrutiny and criticism of Boeing increased exponentially this year after the Alaska Airlines incident, which seemed to show that the company was not keeping promises it made to improve safety in the wake of the earlier crashes.

During this event: Boeing sanctioned over media briefing that 'provided investigative information,' NTSB says

Now Boeing faces heightened oversight from the Federal Aviation Administration and Congress , and possible criminal liability in an ongoing Department of Justice investigation tied to some of these serious safety incidents.

The DOJ has made no decision yet on whether to pursue a prosecution of Boeing.

“From where I sit, the issue must be a relentless focus on process and product quality, which work together in a virtuous cycle of improvement to yield employee, product, and end-user safety,” Robert W. Mann Jr., a former airline executive officer and current president of R. W. Mann and Co., an independent airline consultancy, told USA TODAY in an email. Mann said he does not have inside information about the changes Boeing is working on internally, but his comments referred to the company's culture more generally. 

Boeing insists it’s turning that corner. Here are some of the changes it said it’s making:

Enhancing training

According to Elizabeth Lund, Boeing's senior vice president of quality, the company’s first step to fixing its safety culture is changing the way it conducts training.

Lund told the 50 or so international journalists who attended Tuesday’s briefing that a production slowdown following the 737 Max crashes, followed by the COVID-19 pandemic, resulted in high turnover on the factory floors, leading to a glut of newly hired workers with less experience. To address the resulting change in the company’s demographics, Lund said, it’s reinforcing its peer mentoring program.

“We knew we brought in thousands of new employees,” she said, “We have really strengthened on-the-job training. That’s the really hands-on part … you go to the floor and you really learn how to do your job.” 

Before on-the-job training, however, Boeing factory employees undergo a reinvigorated foundational training regime where they learn the basics of their factory tasks before moving to the production line. According to Lund, every employee who comes out of foundational training gets assigned a mentor with more experience on the factory floor. 

Simplifying processes

Lund said that Boeing is also trying to streamline its production processes and instruction documents to make them easier for new hires to learn. 

Lund explained that because of Boeing’s multigeneration fleet types, like the 737, the first version of which was produced in the 1960s, some documents and production standards are amalgamations of previous best practices. Now, the company is evaluating many of its existing workflows, starting with the most safety-critical aspects, to ensure that they are efficient and easier to replicate. 

Eliminating defects

Another key part of Boeing’s safety updates is trying to identify and address defects as soon as possible in the production chain. Part of that work includes sending more Boeing inspectors to its own suppliers to ensure that parts, like the fuselage produced by Spirit AeroSystems that was implicated in the Alaska Airlines incident in January, are defect-free before they even reach Boeing property. 

It also means being more prepared to stop the production line when a defect is identified if it’s not easily remedied.

“Get quality right, via quality control, quality assurance, root cause identification and resolution, and it resolves the rest of the present issues,” Mann said.

Boeing’s 737 fuselages go through a 10-day production workflow on the factory floor. They move ahead day by day from the moment they enter the factory to the day they’re ready to roll out to the paint shop. 

During the tour, a Boeing employee pointed out that the day-five slot was empty on the production line. A few days earlier, employees had identified an issue with a fuselage that was being worked on. Under Boeing’s previous practices, the semi-built aircraft may have moved ahead and the defects would have been addressed literally down the line. But now Boeing is putting greater emphasis on keeping airplanes in place until they pass a quality inspection each day that aims to guarantee they won’t need major retroactive fixes.

“We have seen up to an 80% reduction in defects” since implementing these changes, Lund said.

Strengthening Boeing’s safety culture

Lund acknowledged that Boeing only began implementing an official safety management system in 2019. The FAA defines a safety management system as “the formal, top-down, organization-wide approach to managing safety risk and assuring the effectiveness of safety risk controls. It includes systematic procedures, practices, and policies for the management of safety risk,” and it’s a standard practice at many airlines and other companies in the aviation industry.

Boeing still has not fully rolled out its safety management system, but Lund said the company is committed to finalizing that work, echoing promises the airframer made in the wake of the 737 Max crashes in 2018 and 2019.

“How do we make sure we’re not doing anything that could cause an airplane safety issue later on? We’re documenting it, we’re reviewing it,” Lund said. 

Boeing has also been in the spotlight for its handling of whistleblower complaints. Several current and former employees have come forward alleging safety lapses at the company, and saying they were retaliated against for reporting their concerns.

While testifying on Capitol Hill earlier this month, Boeing CEO Dave Calhoun said he had not met with any of the whistleblowers directly . 

Lund said that Boeing takes these complaints seriously. While she couldn’t say for sure how involved the whistleblowers were in working with Boeing to update its safety procedures, she said they were certainly invited to participate in company-wide meetings that focused on safety, including recent “safety stand-downs” that gave employees across the company an opportunity to address their concerns to management directly. 

Family members of victims killed in the Boeing crashes asked a U.S. judge to name a corporate monitor to examine the company’s safety and corporate compliance procedures. 

Is it working?

Of course, by inviting members of the media, Boeing was always planning to highlight its progress toward safety. The steps it’s taking are in line with what Mann, the industry consultant, would recommend.

“A focus on quality creates the improved output and financial results that go with reduced traveled work, product rework, and the associated wasted effort, cost, time, and lost productivity,” Mann said. Traveled work refers to fuselages with defects moving down the production line that then require fixes out of phase with the regular workflow. 

The feedback of one of its employees on the tour underscored the fact that this time, Boeing may actually be succeeding in making changes.

David Prigg, one of the Boeing-appointed tour guides for the media group, has been with the company for 13 years and told a group of journalists that his father worked for Boeing as well. He said he’s been involved in mentoring new hires on the production line and has recently seen a subtle shift in the company’s culture.

Now, he said, factory employees, including his mentees, are more assertive about speaking up about safety concerns. They’re even more open to offering suggestions to help make their workflow more efficient.

“We’re very proud of what we do and we take (safety) seriously,” Prigg said. 

The Key Points at the top of this article were created with the assistance of Artificial Intelligence (AI) and reviewed by a journalist before publication. No other parts of the article were generated using AI. Learn more .

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• Move beyond GenAI pilots to transformation.
• Build training muscle at scale.
• Emphasize how GenAI can increase value creation and employee joy.
• Anticipate the evolution of roles, skills, operating model, data, and governance.

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Artificial Intelligence

/ slideshow, ai at work 2024: friend and foe.

By  Vinciane Beauchene ,  Renee Laverdiere ,  Sylvain Duranton ,  Jeff Walters ,  Vladimir Lukic , and  Nicolas de Bellefonds

The rapid adoption of classic AI and GenAI in businesses is creating a split-screen effect:

• On one side, employees are reporting increasing confidence in these tools over the past year as they use the tools more frequently. About half of employees are saving at least five hours a week by using GenAI at work.
• On the other, employees who regularly use GenAI tools are more likely than others to worry about job loss. Overall, 49% of regular users believe that their job may disappear in the next ten years, compared with only 24% of employees who do not use GenAI.

These dueling and paradoxical views emerge from a global survey conducted by BCG X of 13,102 employees—from executive suite leaders to frontline employees—in 15 countries and regions. Most of the respondents work in office-based roles. The accompanying slideshow provides a more detailed picture of the survey results.

Reshaping the Organization

We conducted the survey at a critical phase in the maturation of GenAI, as companies move beyond pilots and start to integrate the technology into the fabric of their organizations. Nearly two-thirds of leaders, 64%, said that they are starting to use GenAI to reshape their organizations.

As companies transform their businesses to accommodate GenAI, they will need to manage this workplace tension between confidence and concern. One approach is to emphasize GenAI’s ability to reduce the drudgery of work, such as administrative tasks, while increasing the time available for tasks that employees enjoy, such as professional development and, for managers, mentoring and coaching.

How GenAI Saves Time

The productivity-enhancing benefits of GenAI are well known. But what do employees do with the five hours a week that the tool saves?

Respondents report devoting the additional time to such useful activities as performing more tasks (41%) or new tasks (39%), experimenting with GenAI (38%), and working on strategic tasks (38%). GenAI is allowing these employees to work smarter. It is not just removing toil from their work.

Training Can Unlock GenAI’s Potential

Leaders and frontline employees recognize the need for training to fully activate GenAI. It is central to the top three challenges that leaders identify today:

• Lack of AI and GenAI literacy in nontech roles
• Uncertainty about when to use GenAI
• Lack of AI and GenAI technology talent

Likewise, the top three challenges of frontline workers in using GenAI relate to training:

• Insufficient time to learn how to use the tool
• Ineffective training
• Users’ uncertainty about when to use GenAI

Although companies have made strides in training their employees since last year, when we conducted a similar survey, we found this year that only 30% of managers and 28% of frontline employees have been trained in how AI will change their jobs, compared with half of leaders.

The Global South Leads the Way

Respondents from Brazil, India, Nigeria, South Africa, and Middle East countries (these respondents were grouped together) were more consistently bullish than respondents in mature markets about GenAI. They expressed greater confidence in GenAI and lower anxiety about the technology. The Global South had a higher proportion of regular users of GenAI at work among its leaders, managers, and frontline employees than the Global North did.

In the time freed up by using GenAI, Global South respondents were more likely to experiment with the tool, engage in professional development, and focus on the quality of their work. Finally, managers and frontline employees from the Global South were more likely than their peers in the Global North to have received GenAI training.

Their positive views likely reflect the overall youth and optimism of their populations and the gathering strength of their economies.

Unleashing the Transformative Power of GenAI

The survey exposes the double-edged nature of GenAI. Familiarity correlates with both comfort and fear. GenAI is a revolutionary technology, so these opposing reactions should not be surprising.

But these human reactions do pose a challenge to organizations as they embark on a transformation built around GenAI. Fortunately, the rules of transformation are not revolutionary, and most companies have experience in transformation. The accompanying slideshow provides a more detailed view of the survey results and a set of five key recommendations:

• Establish a transformation-first mindset.
• Manage all your transformations.

As we wrote last year, “these are more management challenges than technology challenges.” By recognizing the complex ways in which humans understand and interact with GenAI, leaders can reshape their organizations to maximize the strengths and value of their human and machine workers.

Managing Director & Partner

Managing Director & Senior Partner; Global Leader, BCG X

Managing Director & Senior Partner

Managing Director & Senior Partner; Global Leader, Tech and Digital Advantage

ABOUT BOSTON CONSULTING GROUP

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

© Boston Consulting Group 2024. All rights reserved.

For information or permission to reprint, please contact BCG at [email protected] . To find the latest BCG content and register to receive e-alerts on this topic or others, please visit bcg.com . Follow Boston Consulting Group on Facebook and X (formerly Twitter) .

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