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eTravel Resources

• E2 Solutions Resources
• ConcurGov Resources

ConcurGov DOI Resources

Additional resources.

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Contact Information and Helpful Telephone Numbers

Resources for travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL).

System Access (DOI)

For travelers in the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS) and Office of the Solicitor (SOL), please select this 'Login' button for Single Sign On access to the travel system.

System Access (ACHP, CFA, NIGC)

For travelers in the Advisory Council on Historic Preservation (ACHP), U.S. Commission of Fine Arts (CFA), and National Indian Gaming Commission (NIGC) – which are affiliated with the Department of the Interior (DOI) – Departmental Offices (DO)/Office of the Secretary (OS), please select this 'Login' button for access to the travel system.

• ConcurGov Profile Form_eSign
• DO ConcurGov Addendum Form
• OS/BTFA FBMS Vendor Update - Travel Vendors Only

ConcurGov (DOI) Training Courses

• ConcurGov Travel Approving Official TDY Policy Overview CBT
• FBMS DOI Temporary Duty Policy for the Traveler CBT

DOI Resources

• BIO ConcurGov Information and Help
• DOI Travel Policy
• International Travel Guidance for DOI Employees

DOI Travel Help Desk

• This is your first stop to obtain resolution of most travel concerns.
• Select 4 on the main menu for Travel Inquiries; Select 1 for DOI Travel Assistance.
• Hours of Operation:  8:00 a.m. - 7:30 p.m. ET / 6:00 a.m. - 5:30 p.m. MT

Contact the Help Desk to resolve these types of issues:

• Assistance with travel authorization or voucher
• General Navigational Questions/Concerns
• Standard Software Functionality and Troubleshooting
• Assistance with travel reservations

Travel Management Centers (TMC)

• Duluth Travel Inc. (the TMC that will support travelers whose Duty Station resides in the lower 48 states and Puerto Rico)
• El Sol (the TMC that will continue to support travelers whose Duty Station resides in Alaska, Hawaii, and the Pacific Islands)
• Option 2 - DTI: Travelers stationed in the lower 48 and Puerto Rico;
• Option 3 - El Sol: Travelers stationed in Alaska including fire response in Alaska;
• Option 4 - El Sol: Travelers stationed in Hawaii and Pacific Islands; or
• Option 5 - Travelers related to Fire, Law Enforcement and National Disaster Emergencies.

Contact the Duluth Travel Inc./El Sol Help Desk for the following issues: 

Note  - Contact to Duluth Travel or El Sol will incur a TMC fee (i.e., full service/touch fee).

• Reservations that cannot be made using the ConcurGov booking engine (including all Foreign Travel and most Alaska Travel issues)
• Travel Problems encountered while in Travel Status (i.e., flight availability, rental car availability, etc.)

• Travel Services - Concur

Concur Help Center

Concur support, office hours, training and demos.

Resources to help UMD employees navigate the Concur travel system

How To... Guides and Job Aids

Login to Concur - Important

• Login directions

The following Job Aids (PDFs) will guide you in using different aspects of Concur.

User Profile & Delegates

• Setting up your Concur User Profile
• Adding & Acting as a Delegate
• Reports of Delegates
• Tcard Request
• Roles & Responsibilities
• Itemizing Tcard Expenses as Personal Expenses

Travel & Hosting

Single Employee

• Travel Request (Single Employee)
• Expense Report (Single Employee) - Monies Due to UMD

Single Non-Employee/Guest - The State of Maryland requires all four steps must be followed:

• Travel Request (Single Non-Employee )
• Guest/Non-Employee Pre-Travel Instructions (1 of 2)  Only if Guest/Non-Employee needs to be reimbursed 
• Expense Report - Guest & Non-Employees  If no reimbursement, please use the normal expense report type for Single Employee (above)
• Guest/Non-Employee Post-Travel Instructions (2 of 2)  Only if Guest/Non-Employee needs to be reimbursed -  Guest Reimbursement Notification form  

Travel Request for Employees & Graduate Assistants Without Travel or Personal Credit Cards

• Employee/GA without a credit card

Student Travel

• Student Travel Request
• Student Travel Expense Report Guidance
• Event Request
• Event Expense Report  

Hotel & Meals All Travelers

• Hotel Itemization
• Daily Meal Per Diem Reduction
• Daily Meal Per Diem  - Employee
• Individual Meals & Room Service on Tcard

Single Non-Employee/Guest

• Daily Meal Per Diem - Guest

Personal Car Mileage

Using TripLink

• How to connect loyalty programs for direct booking

Special Cases

• No Cost Trip Requests
• Splitting Charges Across Multiple KFS Accounts  

Approvers in Concur

• Tips for approvers  

Insurance 

• CISI: Comprehensive International Health Insurance

MOBILE APPS

• Concur Mobile Access  - Getting started

Capturing Receipts

Tracking Travel

• TripIt Pro   | Video: Instantly Organize Travel Plans with TripIt  (1:14)

Linking UBER & LYFT to CONCUR

• Uber and Concur
• Lyft and Concur

ADMINISTRATIVE REPORTS

• Approved Request with Concur Encumbrance
• How to Pull Unassigned Travel Card Transactions

Support & Virtual Drop-In Center

Help Desk UMD employees can  get live support via Zoom at regularly scheduled times each week.

Concur Office Hours on Zoom:  https://umd.zoom.us/j/ 96642151891?pwd= b2p0UDRld0xzRjNUM2FlYnFtVCtxZz 09   - Passcode: 149117

• Tuesday 10-12
• Wednesday 10-12
• Thursday 1-3   * Travel & Card Services will not have open office hours on Thursday, June 13th.

Support For assistance with Concur you can email Travel and Card Services: [email protected]

Phone support:  301-405-0607

Training Videos

PRE-RECORDED VIDEO TRAINING

Traveler Training: Introduction to Concur - 7 segments:

• See transcripts here
• Concur Overview (9:56)
• Set Up Traveler Profile (8:35)
• Apply for Travel Card (5:43)
• Travel Request & Approval (14:36)
• Book Approved Travel (11:03)
• Create Expense Reports   (21:12)
• Concur Login & Travel Website  (7:23)

Approver/Delegate Training Video  (36:23)

Guest/Group Training Video (29:56) (Group portion starts at 22:20)

Employee Per Diem in Expense Reports (7:46)

Contact Travel & Card Services if you need additional training or a customized program.

• Email : [email protected]
• Phone:  301-405-0607

Procurement & Business Services

• 2113 Chesapeake Building
• 4300 Terrapin Trail 
• College Park MD 20742
• [email protected]
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• Leader in global travel & expense automation
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• No need to install software
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• Part of the SAP family to help every business run its very best

I love that Concur literally does everything for you!”

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Are you ready to improve your business processes? If so, contact our sales team today.

Contact sales uk sales: call +44 (0)330 912 1181 or complete the form below. ireland sales: call +35 312 308 200 or complete the form below..

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Worldwide headquarters:.

SAP Concur 601 108th Ave NE, Suite 1000 Bellevue WA, 98004 (425) 590-5000 (800) 401-8412

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Concur was able to solve our problem on a tight budget and achieved our objective in a short time frame. Concur is very cost effective from our point of view”

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• Leader in global travel & expense automation
• Cloud-based service
• Available wherever you are
• No need to install software
• 24/7 support
• Part of the SAP family to help every business run its very best

I love that Concur literally does everything for you!"

- SAP Concur user

Contact support (855) 895-4815 US toll-free number

Learn about your support options here..

Canada Headquarters

222 Bay Street, Suite 2000 Toronto, ON, M5K 1B7 (800) 401 8412

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SAP Concur 601 108th Ave NE, Suite 1000 Bellevue WA, 98004 (425) 590-5000 (800) 401-8412

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