gigs and tours or ticketmaster

Best concert ticket sites 2023: Our pick of the finest online ticketing agencies for live music and beyond

Online ticket agencies for concert tickets, sports events, theatre and more along with practical buying advice

The quick list

Louder’s top pick, best for variety, most user-friendly, best for uk tickets, best for global events, best dedicated music site, best for major artists, best for local gigs, best for us events, buying advice.

1. The quick list 2. Louder’s top pick 3. Best for variety 4. Most user-friendly 5. Best for UK tickets 6. Best for global events 7. Best dedicated music site 8. Best for major artists 9. Best for local gigs 10. Best for US events 11. Buying advice

So, you've just heard your favourite band is coming to town and you're desperate to go and see them. What do you do? If this was a movie, then you might expect the person who owns the local chocolate factory to start handing out golden tickets for the big event. But sadly it isn't, which means you'll have to rely on more conventional ways to gain entry – such as online ticket agencies. The best concert ticket sites will enable you to buy admission to most notable music (and sometimes non-music) events taking place in your town or city, across the UK and further afield – all with a few simple taps of your keyboard or touchscreen.

In this guide, we'll bring you our top choices for buying tickets online, explaining why you might want to add them to your bookmarks, as well as highlighting any negative points we think you should be aware of. And we'll also offer some advice to help ensure that your ticket buying (and selling) journey is as smooth as your chosen rock god's spandex trousers.

If you’re looking to grab a bargain before Christmas, keep your eye on our Black Friday music deals page for all the latest offers.

Paul has spent the last eight years testing and writing about record players and audio technology for Louder, T3 and TechRadar. As an avid music fan Paul puts turntables through their paces by playing some of his favourite vinyl by artists including Weyes Blood and Nirvana on the kit to see how they hold up. If it's got a good melody, he's on board with it.

Perhaps the best-known ticket website is Ticketmaster thanks to their massive coverage of everything from stadium tours and festivals through to sport and theatre events. The website is easy to use, as is the app, and you can also resell your tickets through Ticketmaster too. They also have giftcards.

1. Ticketmaster

Our expert review:

Specifications

Reasons to buy, reasons to avoid.

Founded 46 years ago in Phoenix, Arizona, Ticketmaster is now the world's largest ticketing platform, helping customers to gain entry to events worldwide. Available as a website or an app, this vibrant and colourful platform is packed with information, highlighting the latest must-see shows alongside interviews, reviews and more. If it's concerts you're after, you can search by various genres, from hard rock and heavy metal to jazz and blues – although, curiously, we did find that the site was still showing a few gigs that had already elapsed.

One of our favourite things about Ticketmaster is that you can get a refund on your purchase if you change your mind within 24 hours (if certain conditions are met). And don't worry if you don't have the funds for that dream gig at the O2, as Ticketmaster will allow you to pay in instalments.

Launched in California in 2000, StubHub is one of the world's biggest ticketing success stories. At the last count, the platform had over 16 million unique visitors and nearly 10m live events per month. Where StubHub differs from Ticketmaster and See Tickets is that it serves as a middleman between customers who want to buy tickets and those who are reselling them. Easy to navigate, it enables you to browse by a vast range of music genres (including things like Surf Rock and Mariachi!), and as with most sites, big-name shows are highlighted so that you don't miss them.

StubHub's FanProtect initiative insures against dodgy dealers who don't deliver the tickets you've ordered, and flexible payment will also help buyers who don't have the dough to buy their seats outright. On the downside, StubHub allows sellers to set their own prices, meaning you could end up paying through the nose for your tickets.

3. See Tickets

Starting off as a record shop in Nottingham, UK, See Tickets is now one of the world's most recognised ticket agencies, selling millions of seats every year. While it doesn't have a dedicated app, its website is a dream to navigate, with a clean layout and clear signposting. Click on music and you can search by genre, geographical location or date, and the site also bigs-up the latest unmissable shows to ensure that they don't escape your attention.

While See Tickets' refund policy seems rather strict – i.e. you won't get one unless the event has “significantly changed” – and there's no option to spread payment, buying and reselling tickets is generally as easy as pie. And there are even tools for selling tickets to your own event, should you happen to be a budding stage star.

Eventim's credentials are hard to dispute. Founded in London, UK, the platform is a subsidiary of Europe's largest ticket retailer CTS Eventim AG & Co, and has been the named sponsor of legendary venue the Hammersmith Apollo since 2013. Available as a website or an app, its platform is a pleasure to use, with neatly arranged thumbnails indicating what events are happening and the minimum price you can expect to pay for a ticket. Though it offers entry to a range of events, concerts are undoubtedly the dominant product here, with nearly 1900 on display during our search. These can be browsed by genre, location, date and even time of day.

The lack of flexible payment options is disappointing, but a robust refund policy and the ability to resell your seats go some way to making up for it. As with See Tickets, you can also sell tickets to your own events. Karaoke night down the local village hall? Why not!

Viagogo is a London-based platform launched in 2006 by Eric Baker – the co-founder of StubHub. Like that site, it operates as an exchange where customers buy tickets from, and sell them to, one another. It features a wide variety of UK and international events, with over four million tickets available in 50 countries. While the layout of the site isn't quite as slick as some on this list, the range of musical genres you can browse is impressive – we didn't even know that J Pop and C Pop existed.

There's no obligation for sellers to offer tickets at face value, which means you could end up paying over the odds to see your favourite acts – and neither is there an option for buyers to spread their payment when shelling out 800 quid for their Rolling Stones ticket. However, Viagogo does offer a guarantee to ensure that you receive the tickets you paid for in time for the event.

6. Live Nation

Since its 2010 merger with Ticketmaster, US-based Live Nation has gone from strength to strength. Indeed, Live Nation is a bit of a misnomer, with the platform now operating globally. The UK version focuses primarily on music events, making it a streamlined experience for anyone looking to attend a gig or festival. These can be browsed by date, location and genre, but as with other sites, the more glamorous shows are highlighted with hero images.

It should be pointed out here that Live Nation is essentially a search engine and not a ticket agency; however, once you've found a gig you want to attend, it'll direct you to a third-party site (Ticketmaster, naturally) so that you can pay for your seats.

7. Gigsandtours.com

Owned by leading UK promoter S.J.M. Concerts, Gigs & Tours is an online ticket site that specialises in music events. Through its simply designed website and app, it's possible to buy admission to a wide range of exciting shows, from Kings Of Leon to Liam Gallagher. As with other sites, the biggest names are highlighted on the home page, but you can also browse and search by artist, venue, date and genre.

We did notice that the site still displays artists even when all the tickets have sold out, which is frustrating, but at least it gives you the option to join a waiting list should more tickets become available. Gigs & Tours enables customers to resell their seats through the exchange site Twickets, though there's no way of paying for your tickets using finance.

8. The Ticket Factory

Formerly known as the NEC Box Office, The Ticket Factory is a primary ticket sales platform launched in the UK in 2007. While it doesn't have the global reputation of sites such as Ticketmaster and See Tickets, it provides customers in the UK with a fairly reasonable ticket-buying experience. There isn't an option to browse by musical genre here, but you can search by event, artist or venue, and A-list shows are presented with clear, clickable imagery.

The Ticket Factory has a reasonable refund policy but if you're unable to get your money back, there's an option to resell your tickets through Twickets. One thing we will say: since this is a Birmingham-based company, there's a slight bias towards Midlands-based events.

9. VividSeats

Founded as recently as 2021, the Chicago-based VividSeats enables customers to buy and sell tickets for a wide range of events - largely in the US but also in some other worldwide locations. The layout isn't the best we've seen, with certain fonts being very small and some strange choices among the event highlights (Leicester v Arsenal in the English Premier League?).

One thing that VividSeats does have going for it is its reward system, in which customers are given a stamp for every ticket they buy, until they've collected enough to get some free credit. With ticket prices going through the roof at the moment, it's a handy way to save money in the long-term.

Choosing the best concert ticket site for you

You can trust Louder Our experienced team has worked for some of the biggest brands in music. From testing headphones to reviewing albums, our experts aim to create reviews you can trust. Find out more about how we review.

With numerous booking agencies and concert ticket sites operating in the online space – many of them selling tickets to the same events – how do you decide which one to use? There are a few considerations to be made and questions you may need answering:

What is a concert ticket site?

Concert ticket sites sell tickets to gigs (rock, pop, metal, indie, folk, rap and blues, etc), plus theatre performances, West End/Broadway shows, comedy shows, music festivals, and speciality events ranging from monster truck rallies to wedding expos.

Concert ticket sites make money by charging you a service fee or admin fee when you buy a ticket through its site. It’s rare that you can buy gig tickets directly from a band, especially for bigger performances at major venues. So concert ticket sites are the main method of purchasing tickets to in-person and online shows. It’s important therefore to buy from a genuine website authorised to sell such tickets.

Ticketmaster , formed in 1976, is one of the oldest and best concert ticket sites in the world, selling online tickets to gigs, festivals and more. But there are many other top sites to choose from, and we can help you find the best one for the type of ticket you want to buy - including tickets to specialist events or exclusive, VIP shows.

What kind of refund policy is offered?

All of the entries in our guide to the best concert ticket sites will help you gain admission to a wide range of gigs and festivals, in the UK and US, but in some cases further afield too. Most also sell tickets to other events, such as sports and theatre productions, making them a kind of 'one-stop shop' for live entertainment.

While sites like these are handy if you're looking to plan a full itinerary – say, for a weekend away – they could be a little overwhelming if you just want to browse the concerts that are coming up. If that's all you're after, check out Gigsandtours or Live Nation , both of which focus primarily on music events.

What is the best concert ticket site in 2023?

Our live music experts have tested multiple online concert ticket sellers and, based on our review data, we believe that Ticketmaster is the best concert ticket site of 2023.

Our live show experts chose Ticketmaster as the top concert ticket site because of multiple factors:

The site is easy to use, with shows and events searchable by genre, location and date.
Ticketmaster has a clear pricing policy and doesn’t charge sky-high service fees.
The concert ticket site offers various ways for you to contact customer services to handle queries, refunds and complaints.
Ticketmaster has access to tickets for the biggest and most sought-after shows and events in the world.
A variety of payment options are offered, including debit, credit and ‘buy now, pay later’.
Ticketmaster enables you to resell any concert tickets you have bought but no longer need.
We had no issues buying tickets through Ticketmaster during our review process.
We also quickly resold unwanted concert tickets and all fees were included so we recouped all of our costs.

How much do concert tickets cost?

The cost of buying concert tickets online is often the same price you’ll pay when buying tickets in person from a venue’s box office, except you’ll have to pay an admin or service fee on top of the face value price of the ticket.

Gig tickets, festival tickets and theatre and comedy show tickets have all increased dramatically over the past several years. It’s common these days to pay over £/$100 for a ticket to a concert by a major band or artist in a premium live entertainment venue.

Tickets sold to events in major cities (such as London and New York) always cost more than concert tickets for smaller cities and towns. They’re more prone to selling out too, with lengthy virtual queues of customers all hoping to buy tickets to in-demand gigs.

Resales of popular concert tickets often cost more than the face value price of the ticket as people look to make a profit. We’d advise only buying concert tickets from genuine sellers and to always check the site’s terms and conditions before buying tickets sold by resellers and other third parties linked to the websites. If something goes wrong with the transaction, you need assurance that your money and consumer rights are protected.

Can I spread the cost of concert tickets?

It's amazing how much the price of gigs has gone up in recent years, with some of the biggest stars charging upwards of £/$100 for a ticket. That's quite an outlay – especially if you're buying for more than one person – so you might want to use a ticket site that'll enable you to pay in instalments.

Only two of the agencies on our list offer this: Ticketmaster has partnered with Klarna to allow customers to spread their payment over three, six or nine months; and StubHub , in tandem with Affirm , offers a payment plan of three, six or 12 months. Please note that in both cases, a credit check will need to be carried out before a decision is made.

Do concert tickets sites offer reselling options?

If you're desperate to go and see a certain band or singer, then it's likely that other people are, too – and you might find that by the time you go to buy your tickets, they've sold out. Should that happen, head to a site that's got a resale facility. This is where people who've bought tickets for an event decide, for whatever reason, to sell them on.

In most cases, sellers will be obliged to offer the tickets for no more than face value (plus a fee), which means you won't pay over the odds. Of course, it works the other way around too – if it turns out you can't go to an event that you've bought tickets for, and the website in question doesn't offer refunds (read more about those in the next section), there's sure to be a fellow music fan who'll take them off your hands.

It's also worth noting that if you do resell your tickets through a site such as Ticketmaster, you might have to wait a considerable time for the money to enter your bank account.

What kind of refund policy do concert ticket sites offer?

Shelling out a load of money for a concert ticket is always a worry. After all, what happens if the gig is cancelled or for some reason you're unable to go? Will you lose your cash? Not necessarily. While the wording of their respective refund policies differs slightly, all of the sites on our list will offer some kind of recompense if your gig doesn't go ahead on the day it was planned – you'll either get your money back in full, a credit note to be spent on another event, or the chance to attend the rescheduled concert.

Unfortunately, none of the sites will offer a refund to customers who are unable to use their original seats due to personal reasons. If you find yourself in such a situation, your best bet is to try and sell your ticket/s using a resale facility (see above).

What are the different types of concert tickets?

In the UK and the US you can usually buy different types of tickets for the concert or event you want to attend. Of course, this depends on the size of the venue and what seating / standing areas it has, plus any facilities to accommodate VIP packages (such as a private box).

Here are the most common types of concert tickets you can buy:

General admission This is the standard ticket sold for gigs, live events and some festivals. We say ‘some festivals’ because tickets for multi-day events are usually more varied and encompass day passes (the cheapest option), weekend tickets and VIP packages (the most expensive option). General admission concert tickets are the cheapest type.

The best option for: Small budgets; saving money on live music and entertainment

Reserved seating Buy this type of concert ticket and you can pick where you want to sit in the venue - unless someone else has already beaten you to it. You’ll be shown an interactive seating map and given tiered prices for different parts of the venue. Seats nearer the stage are usually more expensive, while tickets for seats in ‘the nose bleeds’ (higher up or at the back of the venue) are cheaper. You’ll also pay less for tickets if you choose a seat where the view is partially obscured. This is common in theatres where the building’s structure can impede viewing from certain angles.

The best option for: Getting closer to the stage (depending on the venue layout); having a guaranteed seat in a part of the venue that suits your needs.

VIP If you have the budget and want the best service available at the concert or event you’re attending, then VIP packages are the way to go. These are more expensive than other ticket types but come with a variety of perks, such as meeting the artist backstage, or free food and drink during the show. If you want to meet the artist, have your pick of the best seating and other VIP treatment, this type of concert ticket is worth considering.

The best option for: Meeting the artist (if stated in the package); the VIP treatment.

Tickets at the door When events sell out, some promoters and venues will hold back a small cache of tickets to sell on the door either at a specific date in advance of the concert or event, or on the day. Tickets at the door can be cheaper than other types of concert ticket, perhaps with the exception of General Admission tickets. The downside is that they might be limited in number, so may sell out fast, and if you want seats you may not be able to buy tickets where you’re seated together in the venue.

The best option for: Last-minute purchases; smaller budgets.

What is the cheapest concert ticket site?

Unless a site has worked out exclusive cheaper pricing for an event, the price of concert tickets is fairly standard with all of this year’s best concert ticket sites. However the admin fee or service fee you’ll pay on top of the cost of your tickets will vary from site to site.

In addition, there are services that may source cheaper tickets but they often sell out fast. For example, TicketLiquidator is a concert ticket outlet with independent ticket brokers and a clear money-back guarantee. StubHub operates in a similar way.

SeatGeek is an online service that quickly compares prices for tickets to various gigs, shows and festivals. Ticketmaster is very competitive and offers cheap concert tickets, and specialist sites like Hey Alex will track down all manner of ticket types that might be otherwise hard to find.

Specialist concert ticket sites

Getting in a virtual queue is just as time consuming and frustrating as queuing for tickets at a venue. If you have neither the time nor patience for it, and you have a bigger budget for service fees, there are specialist concert ticket sites that will do all the legwork for you.

Hey Alex is one such site. It acts as sort of an event and concert ticket concierge - just tell Hey Alex what tickets you want and it will track them down for you. Fees vary with these types of sites, but if you’re time-poor, they could be great value for you.

The site also offers bundle deals so some tickets can be booked along with hotel accommodation.

Are concert ticket sites safe?

All online purchases come with risks attached, regardless of what you are buying. Concert tickets are no different, so we advise the following:

Use a genuine concert ticket site that is authorised to sell tickets.
Check the company’s rating for trustworthiness and customer service before you buy - Trustpilot , Companies House and our best of guide are good places to start.
Read the terms and conditions before spending any money.
Make sure the site offers buyer’s protection on concert tickets, especially if you are buying from a reseller. Note, some sites won’t offer refunds if you buy from a reseller.
Always buy tickets on a credit card or through a service such as PayPal so you can more easily get your money back if there’s an issue with the transaction.

How we test concert ticket sites

At Louder, we have extensive experience of the live music scene and reviewing gigs and festivals. We also have experience of testing concert ticket sites, using them for work purposes if we’re unable to source review tickets for certain shows, and personally when buying online concert tickets for genres of gigs not typically reviewed on Louder.

Our testing criteria for concert ticket sites includes:

The above is just a small selection of the criteria that makes up our concert tickets site testing policy. Once we have reviewed a site, we then use that testing information to decide which sites appear in this guide and which sites do not. We’re confident that the companies listed in this guide are the best concert ticket sites of 2022, and we’re always testing new sites and services to ensure you have the best experience when buying festival and concert tickets online.

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Paul has spent the past eight years testing and writing about gadgets and technology for the likes of Louder, T3 and TechRadar. He might not have the wealth or the looks of Tony Stark, but when it comes to knowing about the latest cool kit, Paul would surely give Iron-Man a run for his money. As for his musical leanings, Paul likes everything from Weyes Blood to Nirvana. If it's got a good melody, he's on board with it.

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Gigs and Tours Reviews

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20,126 total

Most relevant

Go to ticket retailer!

After having numerous bad experiences with Ticketmaster, I always try and purchase tickets from Gigs and Tours if they are also selling them for the same event. A mark of a business is how well they deal with an issue when something goes wrong. For example, yesterday (the actual day of the event) I realised that they hadn't sent my tickets through. I contacted them and within 60 seconds they had arrived. Absolutely brilliant service, I just wish that they had all the events that Ticketmaster have, so that i could use them exclusively.

Date of experience : November 17, 2023

Reply from Gigs and Tours

Hello , Thankyou for your feedback we hope you have a great time at the concert :) *M

Our 2022 Transparency Report has landed

Great for alternative music.

Very good! Never used this site before and very impressed with it all 👍 Great alternative to another large Music Ticket site that I can think of! And….goes without saying, I am delighted that they are working with one of my favourite new artists!!!

By giving refunds other than an…

By giving refunds other than an emergency. Think it’s disgusting that if someone has made an error by ordering a ticket you don’t refund them.

Date of experience : November 18, 2023

Very easy to use and pay for my…

Very easy to use and pay for my tickets, and like that i could download them stright to my phone, no having to wait for them to be delivered.

Hello Stacey, Thankyou for your review we hope you have a great time at the gig :) *M

Still waiting for access to the ticket

I bought the ticket and I could see that it was bought, but when needed to get access to the ticket - I had to use see ticket app and all the problems began. Resetting the password didn’t work and before I Got i it working it was to late. PS: I still don’t have access to the see ticket account Where I Can see any tickets

Date of experience : October 26, 2023

Hi, thank you for your feedback. Sorry to hear you haven't been able to access your ticket. Please log in here https://SJM.lnk.to/customer with your booking reference number and email/postcode to view your booking details and contact our customer service team. We also have a dedicated help page here https://supportcentre.gigsandtours.com/APP-INFORMATION/See-Tickets-Digital-Tickets/?Website=gigs_and_tours 😊 If you are still unable to locate your tickets, then please email [email protected] Thanks ^M

All good using this website

I had trouble accessing another well-known ticket website and started from scratch with this one: quick and simple

Date of experience : November 19, 2023

Great to hear! Thanks for your review 😊

First time to use Gigs & Tours

First time to use Gigs & Tours. I will definitely be using them again. I bought tickets for the 30 Seconds to Mars Tour in a matter of minutes. Such an easy process! Confirmation & E Tickets arrived just as fast. 👍

Date of experience : November 16, 2023

Hello , Thankyou for your review we hope you have a great time at the gig. :) *M

Very timely email about the Green Day…

Very timely email about the Green Day pre-sale. I got front pitch standing tickets, which I had missed out on previously on the Ticketmaster pre sale. Really happy you guys emailed me, great service.

Date of experience : November 09, 2023

Hi Ryan, great to hear! Thank you for your review and we hope you have a great time 😊 Thanks ^M

Excellent service and ticket booking…

Excellent service and ticket booking system. So easy & straightforward compared to the likes of 'Ticketmaster' etc. And I love your ethos & theory in putting your customers & genuine fans first before the touts as they ruin most of it for us genuine fans the majority of the time. Will definitely be returning as a regular customer of yours for sure. It's a massive thumbs up from me. 👍👍

Hi James, great to hear! Thank you for your review and we hope you have a great time 😊 Thanks ^M

It was good in that I managed to get the tickets I wanted; however the website initially did not take my card so I had to use a different one

Date of experience : November 15, 2023

Hello , We are sorry to hear the website did not accept the first choice of payment. We are glad you have been able to get your tickets and we hope you have a great time :) *M

Never had an issue with tickets with…

Never had an issue with tickets with these guys. Only place I could find Green Day tickets at face value after Ticketmaster did their usual trick off selling out immediately and diverting me straight to their resale sight to pay double the price.

Date of experience : November 10, 2023

Thanks so much for your review 🙂

Very easy and straightforward…

Very easy and straightforward experience of booking tickets for 30 seconds to Mars, first time using this website and got nothing bad to say about it.

Still waiting for confirmation of my…

I waited for a confirmation email for 3 days but none was received. I checked JUNK and SPAM folder but still no confirmation. However, once I made G and T aware a confirmation email of the booking was sent immediately. There may be a glitch on their system for booking confirmations as they stated that I may have been sent one after booking, but this was not the case.

Date of experience : November 14, 2023

Hi Michael, thank you for your feedback. Sorry to hear you've still not received your confirmation email. Please check your junk/clutter as sometimes it can land here. This has also now been resent to you. If you still have not received this, then please log in here https://gigst.rs/customerservice to view your order details. Thanks ^M

First time ordering from this site

First time ordering from this site . Got pre-sale tickets for thirty seconds to mars! Easy to use , no queues . Would use this site again .

Smooth and easy process

Smooth and easy process purchasing tickets. No website crashing or freezing and tickets still in my basket when through to the checkout.

Hello Dave, Thankyou for your review we hope you have a great time at the gig :) *M

Booking tickets

Booking tickets was really easy. Easy to follow instructions and payment. Would definitely use again.

First time ordering tickets and found…

First time ordering tickets and found it very straightforward, no fuss, which is how it should be.

Was able to obtain high demand tickets…

Was able to obtain high demand tickets for the upcoming 'The Smile' UK tour. Totally satisfied with the booking experience as usual.

Was really happy that I was able to…

Was really happy that I was able to order tickets via Gigs and Tours, it was really easy to use and I now have a crack surprise for my Wife for Christmas

Date of experience : November 12, 2023

Quick and simple way to purchase…

Quick and simple way to purchase concert tickets! A physical copy was sent through very quickly!

Explained: How Ticketmaster & Live Nation Control The Live Music Industry

There’s been no shortage of Ticketmaster coverage over the past few months, spurred by the now infamous Taylor Swift ticketing fiasco .

But quite frankly, most of that coverage has been sparse on details, relying on anecdotal stories from fans who waited in queue for hours, paid an insane amount for tickets, or were booted before making a purchase when the entire system crashed.

There’s no denying those are all problems, however, I feel they don’t get to the core issue at hand; How exactly is Ticketmaster able to wield such a large amount of control over the live music industry?

This is my attempt to lay out how the company gained its power.

For starters, and as most people are now aware, Ticketmaster is owned by Live Nation, the largest music promotion company on the planet, but this was not always the case.

The two companies officially merged in 2010, creating the giant of Live Nation Entertainment. This merger raised a lot of concerns and some antitrust lawsuits, however, the Department of Justice reached a settlement with the companies, which put certain rules and regulations in place for the new company to remain in operation.

This article is not to convince you that ruling was incorrect. Honestly, I don’t know if Live Nation Entertainment is a monopoly, solely due to there not being “one industry” in the Live Music business, as you’ll soon see.

However, I strongly believe the company is able to act with, if not exceed, power historically attributed only to monopolies.

That is the root issue and this is where we dive in.

The Live Music Business

At its simplest, live music is artists performing in front of fans.

However, in the current ecosystem, there are 4 business segments that bridge artists to those fans.

Artist – Management – Show Promotion – Venue Operation – Ticketing – Fans

Let’s quickly look at each one.

Most artists have a manager, a de facto CEO who oversees the business side of their operations. Each relationship between artist and manager is different, but in general, managers handle contract negotiations, coordinate schedules, work with booking agents (who are a major player in this as well, however they essentially work for the artist. For purposes of this discussion, we’ll leave them under the management umbrella) and promoters to book shows, and handle the paperwork side so the artist can focus on what they do best: making and playing music.

Show Promotion

As the name implies, promoters are mainly responsible for marketing a show. They work with venues to secure bookings, advertise ticket sales, bring in sponsorships, and in general, make sure everything is in place that the artist needs.

Venue Operation

This is the actual running of individual music venues. Think vendors, sound systems, security, bathrooms, and all those other details that go into making sure large crowds of people can be accommodated for a concert.

While promoters advertise ticket sales, ticketing companies actually handle the purchase of admission to venues hosting a show. They are responsible for collection and distribution of ticket revenue, logistics of providing those tickets to buyers, and ensuring only the proper number of tickets are sold for each show at each venue.

While pretty straightforward, it’s important to understand how each of these segments chain together in order to have a successful show, and recognize the incentives each one has throughout the negotiating process.

So where does Live Nation/Ticketmaster fit into this chain?

At every single link.

Live Nation/Ticketmaster have significant to substantial ownership in all four business segments that link artists and fans. The company has effectively created a chokepoint, where fans and artists alike are left with no practical “opt out” of the company’s current system. A system which continues to expand in all four segments every year.

But don’t just take my word, let’s look at the specifics of how Live Nation/Ticketmaster operates in each, and how this all came to be.

Artist Management

Long before the merger with Live Nation, Ticketmaster was nothing more than the top primary ticketing platform on the planet, but that changed when it expanded into the artist management business in 2008.

Ticketmaster purchased a majority stake in Front Line Management , whose clients included Aerosmith, Christina Aguilera, Jimmy Buffet, and Guns N’ Roses. At the time, Front Line CEO Irving Azoff was considered by many to be “the most influential manager of recording artists in the world”, being named the most powerful person in the music industry by Billboard’s Power 100.

But this wasn’t the company’s only major artist management investment, as in 2011 a “Strategic Partnership” with Universal Music Group was announced. This brought another slew of high profile artists under the company’s management, such as The Eagles, Kenny Chesney, Fleetwood Mac, Slipknot, ZZ Top, Neil Diamond and Journey.

While the term “Strategic Partnership” was used to describe the deal, there’s no questioning who would be calling the shots.

Just read the first few lines of Live Nation’s own press release …

“The partnership will be managed by Front Line…”

As stated above, Front Line was purchased by Ticketmaster in 2008, and Live Nation and Ticketmaster merged in 2010.

Investments in the artist management business didn’t stop there, as Live Nation has continued purchasing or acquiring majority/management stakes in numerous other existing agencies.

Here’s just a few with acts you’ll know:

Roc Nation Management (Rhianna, Alicia Keys, DJ Khalid), Spalding Entertainment (Jason Aldean, Rascal Flatts, Kix Brooks, Terri Clark), Mick Artists Management (Leon Bridges, Walk The Moon), Three Six Zero Group (Calvin Harris, Frank Ocean), Vector Management (Emmylou Harris), Philymack Management (The Jonas Brothers, Demi Lovato), G. Major Management (Thomas Rhett, Jewel, Danielle Bradbery), and Gellman Management (Sugarland, Brandy Clark, Michelle Branch).

While a current list of all Live Nation subsidiaries is hard to find, you can search through this one from December 2015. Safe to say the list is much, much larger now, given their latest annual SEC filing ( 2021 10-K ) reports them spending over $384 million on cash acquisitions in 2021 alone.

Obviously, the company’s portfolio is far from every touring artist, but it’s clear it owns a significant and growing piece of the artist management industry and oversees many of the biggest acts in music.

So when they go out on major tours, and bring a slew of other artists with them, there’s a clear incentive to stay within their ecosystem and use the next segment in the Live Nation chain, which is what the company originally became known for…

Live Nation was originally only an event promoter, founded as SFX Entertainment in 1996. It took just 4 years for the company to command a huge share of the concert promoting business. It was then sold for $3 Billion to Clear Channel Communications in 2000, and was finally spun off as Live Nation in 2005. This is when Michael Rapino was appointed as CEO and the tear to the top truly began.

Rapino’s first order of business was to clear house and sell off all non-music industry assets . He then used that cash to buy up as many smaller competitors as possible, as well as lay the ground work for expansion in other segments, like artist management. It was very risky at the time, but obviously turned out extremely successful.

By 2008, even before the merger with Ticketmaster, Live Nation was promoting “at least 70%” of major artist concerts, according to Pollstar data cited in a 2010 Lawsuit filed with the DOJ .

As with Artist Management, things kicked into high gear after the merger.

Live Nation has purchased dozens of promotion companies , festivals, and tours, both domestic and international, that range from small local folk shows to major events, such as Bonnaroo, Lollapalooza, Austin City Limits, and The Governor’s Ball. According to the company’s 2021 10-K , it produced 111 festivals globally in 2019, the last full year of non-Covid skewed data.

In a 2021 display of dominance, the company acquired OCESA, the 3rd largest music promoter in the world.

Just a quick search of “Acquires” on Live Nation’s website returns around 60 relevant public statements on major investments the company has made over the past few years, the majority of which are concert promotion businesses.

The fierce acquisition strategy has pushed the number of shows promoted by Live Nation to almost incomprehensible levels.

In 2019, the last full year of pandemic free data, Live Nation promoted over 40,000 events, according to its 2019 10-K . They also stated that the number of confirmed shows for 2020 was up 30% before things got cancelled, meaning they were on pace to promote around 52,000.

Unlike in Artist Management, Live Nation actually has dominant market share in the event promotion industry, practically dwarfing its largest competitor, AEG Worldwide.

AEG is not a public company so available data is sparse, but we can do some comparisons with information provided on its website. However, before we do, it must be noted that AEG is heavily focused on sporting events, so the true disparity in the music industry is even greater than what’s shown below.

On its website, AEG says it promotes over 10,000 shows annually and has over 25 music festivals, compared with Live Nation’s 40,000+ and 111, respectively. Over 4 times more than the number two company in the world, who still hosts over 160 million guests at its events every year.

So yeah, Live Nation is substantially larger than AEG, and laughably larger than all other event promotion companies. Even if a new company begins to make some noise, Live Nation has shown a pattern of making an offer that can’t be refused, swallowing the newcomer up to feed the ever growing belly of the beast.

With a market share of that size, Live Nation, at minimum, can control industry narratives and standards, as well as pressure artists and venues to work exclusively with them, enticing potential clients with a wide spread of services and comparative opportunities. Even if the contract terms aren’t exactly stellar, an example of which is detailed below, it’s not hard to imagine many artists taking the deal due to a seeming lack of any other reasonable path forward.

On non-stellar contracts, a leaked memo from 2020 shows specific examples of how the company is willing to change terms for artists with existing deals . The changes include a 20% cut in guaranteed artist pay and, most shockingly, a responsibility of the artist to repay Live Nation two times their guarantee if a show gets cancelled, which Billboard stated is “unheard of in the music industry”.

Live Nation is only able to get away with this bully behavior due to lack of viable alternatives.

So not only is there practically no opt-out from Live Nation’s ecosystem, those who are in it still somehow get the short end of the stick.

But why use other people’s venues when they can be yours?

According to the company’s 2021 10-K , it owns, operates, has exclusive booking rights for, or has an equity interest in, 320 venues worldwide. Excluding the “exclusive booking rights” venues, Live Nation has complete, or close to complete, control of 264, 170 in the US alone.

That’s a lot of venues, but things get worse when you look at those venues’ placement in major markets across the US.

In 2018, SeatGeek published a list of the top 25 concert markets in the US. Live Nation owns or operates at least one venue in 20.

Using the top 25 overall Designated Market Areas per Nielsen’s 2022-2023 rankings , Live Nation owns or operates at least one venue in every single market.

At surface level, this makes sense. Why not own the venues where the lion’s share of people live and where the largest number of concerts are put on each year?

But that’s also exactly the point. Live Nation controls, or at least has a large amount of sway, in practically every major market (read, over most fans) in the United States.

To go one step further, Live Nation has been accused of retaliating against venues and markets who wish to not use Ticketmaster as their primary ticketing platform and there is some data, albeit aged, to back this up.

According to the previously mentioned lawsuit filed with the DOJ , as of 2008, before the Ticketmaster merger, 92% of the shows Live Nation promoted took place at a venue owned, operated, or with an exclusive Live Nation contract, per cited Pollstar data.

Admittedly, this is where current data dries up, but denying there is an incentive for the company to promote shows hosted at its own venues, using its own ticketing platform, is silly. In fact, CEO Michael Rapino made this exact point during a 2019 appearance at Goldman Sachs’ Communicopia .

“We can do what’s right for our business, so we have to put the show where we make the most economics, and maybe that venue [that wants to use a different ticketing platform] won’t be the best economic place anymore because we don’t hold the revenue.”

While it’s not a smoking gun, the quote certainly gives credence to claims that Live Nation will back away from venues that don’t want to use Ticketmaster (aka venues with less revenue opportunity).

A lawsuit was filed with a US District Court in California in early 2022 to try this exact issue and litigation is still pending.

To add a cherry on top, let’s look into some manipulative practices the company has implemented in its venue operations.

Just like with Artist Promotion, Live Nation is known to change contract terms from the Venue Operations side as well, which was again shown in the leaked 2020 memo .

Live Nation raised the cut they would take out of artist merch sales to a whopping 30%, practically guaranteeing that artists wouldn’t be seeing any profit from those sales unless they raised prices significantly, which would in turn also increase the nominal revenue taken in by the Live Nation venue.

In the same vein as effectively forcing merch price increases, Live Nation has consistently raised the cost of items inside their venue’s gates over the years.

According to their 2008 10-K , average revenue per fan at a show was $78.34. Using data from the company’s most recent quarterly report ( Q3 10-Q ), Live Nation now takes in approximately $138.93 per fan per show.

Even after accounting for inflation , that’s still a 28% increase in per fan expenditure at each show. I don’t think people all of a sudden started drinking more beer, which would show a consistent increase in prices well beyond what’s reasonable to keep up with CPI.

While I’ve been trying to avoid anecdotes or hypotheticals to this point, let’s just play one out quickly, to make sure we’re on the same page.

Theoretically, an artist at a show could be managed by a Live Nation company (paying a management fee), have their concert promoted by Live Nation (for a promotional fee), then have the Live Nation owned venue take 30% of their merch sales, and we didn’t even bring up ticketing issues yet, which started this conversation in the first place.

So let’s get to it.

It’s no secret Ticketmaster is the giant of all giants in the ticketing industry, selling over 485 million tickets in 2019, per its 2021 10-K , and has been the number one provider of primary tickets long before Live Nation came around.

According to Pollstar data cited in the 2010 lawsuit filed with the DOJ, Ticketmaster was the primary ticketing service used by 82.9% of US venues in 2008, pre-merger. The next highest at the time was Tickets.com, which had a 3.8% market share.

This percentage has appeared to wane in recent years, as a 2022 Lawsuit filed in the California District Courts cites a New York Attorney General study that shows Ticketmaster sells 65% of all major concert venue seats. But, this does not fully capture their control of ticketing, because it leaves out a part of its business that Ticketmaster likes to keep out of the spotlight: The secondary market.

According to Moodys Investor Service data cited in a 2018 Government Accountability Office report, Ticketmaster held the second largest market share of resale tickets, after StubHub. The 2022 California Lawsuit referenced above also speaks to its growing control over the secondary market, alleging based on public information and belief that the current share can be as high as 60% of the market, although no specific data is referenced to backup this claim.

Growing this secondary market is a core part of the company’s strategy, as laid out in its 2021 10-K.

“We will grow the volume of secondary tickets sold through a trusted environment for fan ticket exchanges, allowing our fans to have a dependable, secure destination for secondary ticket acquisition for all events.”

This means Ticketmaster wants to collect fees multiple times on the exact same ticket, more often.

The same 2018 GAO report cited six studies that show secondary market tickets typically bring in much higher prices than the original face value (41%, 49%, ~50%, 45%, 143%, ~50%, over face value in each study cited.)

Therefore, there is a clear incentive for Ticketmaster to increase the volume of resale tickets on its platforms, as the nominal fee dollars collected on each sale will be substantially higher than on the primary tickets sold.

Fees are one of the main issues voiced by the public over the years. There have been many claims that Ticketmaster charges fees well beyond those of competitors (called “supracompetitive fees”), but I am unable to find any solid data to back up that claim.

However, due to the vertical set up of the company, Ticketmaster/Live Nation takes in a substantially larger percent of these fees than its competitors.

Ticketmaster is on the record many times describing how ticket pricing works, including the 2020 leaked memo which explicitly says that “Ticket prices are set by the promoter, at the promoter’s sole discretion”.

Joe Berchtold, CFO of Live Nation, joined NPR Podcast 1A in August of 2022 and explained this in more detail.

The conversation around who sets prices and fees takes place in the first 15 minutes or so, but this is a summary of his explanation for how it works. Note: He differed from the above memo by saying both artists and promoters set prices.

The artist and promoter set the face value ticket prices for their concerts.
Dynamic pricing allows for that face value to increase if there is enough demand to support it.
The fee percentage on those tickets is set by the venues, because a majority of fee revenue goes back to the venue hosting the event.
If the buyer of the original ticket wants to sell, they can list and sell at the new market price determined by demand on Ticketmaster’s platform, keeping the difference in purchase price and selling price, less resale fees.

Based on what we’ve already gone over in previous sections, some issues jump out immediately.

Live Nation has a powerful and growing presence in the artist management space, especially with top draw artists. It is also the foremost promoter of concerts in the world, meaning Live Nation has a strong say over what those ticket prices will be and a clear incentive for the face value price to be as high as possible so the secondary market can further increase, allowing for a hefty “double-dip” on the fees collected.

They also own and operate a meaningful number of venues, meaning the allocation of fees for those venues flows right back to, you guessed it, Live Nation.

Every portion of their business can collect money with each ticket sale, and growing the number of tickets where all profits flow straight into the company’s pockets seems to be the goal.

This is exactly how they have so much control over the ticketing industry. Everyone likes to focus on the 70% or so of the primary ticketing market that the company commands, and while that’s obviously concerning, more problematic is their ownership of every link in the live music chain that connects artists to fans.

Whether Live Nation/Ticketmaster is a monopoly is for the courts to decide.

But what is undeniable is the company’s top to bottom control of the live music industry through significant ownership in all 4 segments that separate artists and fans. The company has intertwined its systems together in such an intricate, and honestly brilliant, way that both the buyers and sellers of live music have practically no opt out, forced to use Live Nation/Ticketmaster services to see shows of every size in near every market.

This is the issue with Ticketmaster. High fees, dynamic pricing, and website crashes are just symptoms of this integrated chokepoint.

As the great Zach Bryan said, all my homies hate Ticketmaster, and I hope this helps you understand why.

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Date of experience : 17 November 2023

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Hello , Thankyou for your feedback we hope you have a great time at the concert :) *M

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Great for alternative music.

By giving refunds other than an…

By giving refunds other than an emergency. Think it’s disgusting that if someone has made an error by ordering a ticket you don’t refund them.

Date of experience : 18 November 2023

Very easy to use and pay for my…

Very easy to use and pay for my tickets, and like that i could download them stright to my phone, no having to wait for them to be delivered.

Hello Stacey, Thankyou for your review we hope you have a great time at the gig :) *M

Still waiting for access to the ticket

Date of experience : 26 October 2023

All good using this website

I had trouble accessing another well-known ticket website and started from scratch with this one: quick and simple

Date of experience : 19 November 2023

Great to hear! Thanks for your review 😊

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Date of experience : 16 November 2023

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Very timely email about the Green Day…

Very timely email about the Green Day pre-sale. I got front pitch standing tickets, which I had missed out on previously on the Ticketmaster pre sale. Really happy you guys emailed me, great service.

Date of experience : 09 November 2023

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Excellent service and ticket booking…

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It was good in that I managed to get the tickets I wanted; however the website initially did not take my card so I had to use a different one

Date of experience : 15 November 2023

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Never had an issue with tickets with…

Date of experience : 10 November 2023

Thanks so much for your review 🙂

Very easy and straightforward…

Very easy and straightforward experience of booking tickets for 30 seconds to Mars, first time using this website and got nothing bad to say about it.

Still waiting for confirmation of my…

Date of experience : 14 November 2023

First time ordering from this site

First time ordering from this site . Got pre-sale tickets for thirty seconds to mars! Easy to use , no queues . Would use this site again .

Smooth and easy process

Smooth and easy process purchasing tickets. No website crashing or freezing and tickets still in my basket when through to the checkout.

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Booking tickets

Booking tickets was really easy. Easy to follow instructions and payment. Would definitely use again.

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First time ordering tickets and found it very straightforward, no fuss, which is how it should be.

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Was able to obtain high demand tickets for the upcoming 'The Smile' UK tour. Totally satisfied with the booking experience as usual.

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Was really happy that I was able to order tickets via Gigs and Tours, it was really easy to use and I now have a crack surprise for my Wife for Christmas

Date of experience : 12 November 2023

Quick and simple way to purchase…

Quick and simple way to purchase concert tickets! A physical copy was sent through very quickly!

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Ticket Price

How are ticket prices and fees determined?

There are two main types of tickets sold on Ticketmaster — standard admission tickets and resale tickets. How ticket prices and fees are determined depends on the type of ticket you’re purchasing.

When it comes to standard tickets: artists, promoters, sports leagues, or teams decide how they want to sell their tickets on Ticketmaster’s marketplace. That includes setting the face value prices, determining how many tickets to sell, and when to put them on sale.

For resale tickets: the listing price is determined by the seller, which includes fans, season ticket holders, and professional resellers. Often a resale price exceeds the initial face value set by the artist or team.

In any case, ticket fees (which can include a service fee, order processing fee, and the occasional delivery fee) are determined by and shared between the parties who have a hand in making live events happen including venues, Ticketmaster, sports teams, leagues and promoters.

What is the face value price of a ticket?

Face value refers to the price of the ticket (before fees and taxes are added). Artists, sports teams or promoters set the face value ticket price, which Ticketmaster doesn’t keep any portion of. They can also decide to change that price at any time.

Why am I seeing all-in pricing on some events?

In the case of events utilizing all-in pricing, you will see the total cost upfront including the face value price and fees. Artists, venues and sports teams can choose to use Ticketmaster’s All-In Pricing.

Additionally, some states have started to pass laws requiring all-in pricing, so any events in New York, Tennessee and Connecticut will automatically have all-in pricing shown. All-in pricing has also been instituted for all new shows in venues operated by Live Nation as of September 25, 2023. Ticketmaster continues to advocate for a national all-in pricing law.

What do the different fees mean?

Ticket fees are shared between Ticketmaster, venues, sports teams, leagues, promoters, and other parties who have a hand in making live events happen.

Here’s a detailed breakdown of each type of fee.

Service Fee: In exchange for the rights to sell their tickets, venues and sports teams share a portion of the fees collected. A service fee is charged once per ticket. Service fees may apply to in-person box office purchases depending on the venue.

Venues use their portion of the service fee to cover the costs of putting on live events. That includes employing local staff — from the people who scan your tickets, to security staff and ushers — and the day-to-day expenses of running a building throughout the year.

As a ticketing vendor selected by the venue, Ticketmaster’s portion covers the costs of the technology, people, and resources needed to provide a safe and secure ticket-buying experience. It also covers the equipment and support we provide venues with, helping them to manage their box office and seamlessly get everyone into the venue on event day.

Other than the service fee, here are other types of fees that may apply:

Order Processing Fee: This fee is charged once per order and is shared between venues or teams and Ticketmaster. Order processing fees do not apply to in-person box office purchases.

Delivery Fee: For most events, tickets are mobile and delivered directly to your Ticketmaster account for free — so your phone is your ticket. But delivery methods can vary from event to event, and you may have the option to choose physical delivery, which includes a fee.

Facility Charge: Venues use this fee to cover the costs of hosting live events, including staffing, insurance, and paying suppliers. Facility charges may vary by event and can be raised or lowered over time. Ticketmaster does not keep any portion of the facility charge.

In addition to fees collected, the total cost of the ticket also includes applicable city, state, and local taxes (provincial and Federal Goods and Services taxes in Canada).

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Live Nation/Ticketmaster Subpoenaed By Senate Subcommittee Investigating Hefty Prices For Taylor Swift And Other Concerts

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In a statement, Blumenthal said, “This subpoena demands that the company promptly comply with our request for documents essential to understand its business practices. American consumers deserve fair ticket prices, without hidden fees or predatory charges. And the American public deserves to know how Ticketmaster’s unfair practices may be enabled by its misuse of monopoly power.”

A Live Nation spokesperson said that the company “has voluntarily worked with the Subcommittee from the start, providing extensive information and holding several meetings with staff. In order to provide additional information requested about artist and client compensation and other similarly sensitive matters, we’ve asked for standard confidentiality measures. Thus far the Subcommittee has refused to provide such assurances, but if and when those protections are in place we will provide additional information on these issues.”

Live Nation has been under an extra level of scrutiny since last year, when Ticketmaster’s website crashed amid an overload of demand for Swift concert tickets. Joe Berchtold, president and CFO, f aced a grilling by lawmakers of both parties at a Senate Judiciary Committee hearing in January. But Berchtold said that the artist sets the price of the ticket and, in most cases, the venue controls the fee.

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Senate committee subpoenas Live Nation, Ticketmaster after months-long probe

Posted: November 20, 2023 | Last updated: November 20, 2023

A Senate subcommittee issued a subpoena to Live Nation Entertainment and its Ticketmaster subsidiary regarding ticket pricing and fees.
The demand for information came amid an investigation that began earlier this year which had not been previously announced.
The probe stemmed from controversy over ticket sales for concerts by Taylor Swift and Bruce Springsteen.

A Senate investigative subcommittee on Monday said it has issued a subpoena to Live Nation Entertainment and its Ticketmaster subsidiary for information regarding ticket pricing and fees after a months-long probe that had not been previously announced.

The subpoena "seeks records related to Live Nation/Ticketmaster's failure to combat artificially inflated demand fueled by bots in multiple, high-profile incidents, which resulted in consumers being charged exorbitant ticket prices," the subcommittee's chair, Sen. Richard Blumenthal , D-Conn., wrote in a letter to Live Nation CEO Michael Rapino.

In a statement Monday, Blumenthal said, "Live Nation has egregiously stonewalled my Subcommittee's inquiry into its abusive consumer practices — making the subpoena necessary."

"American consumers deserve fair ticket prices, without hidden fees or predatory charges," said Blumenthal. "And the American public deserves to know how Ticketmaster's unfair practices may be enabled by its misuse of monopoly power."

A Live Nation spokesperson, in an email to CNBC, said, "Live Nation has voluntarily worked with the Subcommittee from the start, providing extensive information and holding several meetings with staff."

"In order to provide additional information requested about artist and client compensation and other similarly sensitive matters, we've asked for standard confidentiality measures," the company spokesperson said. "Thus far the Subcommittee has refused to provide such assurances, but if and when those protections are in place we will provide additional information on these issues."

Live Nation, an event promoter, and the ticket vendor Ticketmaster now control 70% of the market for tickets and live event venues after their merger more than a decade ago.

The Senate Permanent Subcommittee on Investigations opened its probe in March after controversy over sales glitches and prices of tickets for concerts by Taylor Swift and Bruce Springsteen, according to Blumenthal's panel.

The new subpoena seeks documents and internal communications about "ticket pricing, fees, and resale practices as well as the company's relationship with artists and venues," according to the panel.

"The request covers annual financial data related to fees, the company's recommendations for ticket pricing, business strategies regarding ticket pricing, secondary ticketing, and bots, communications relating to high-profile incidents in 2022, and customer research and surveys regarding ticket pricing and fees," the panel said.

Blumenthal, in his letter to Rapino last week, which contained the subpoena, wrote, "Despite nearly eight months and extensive efforts to obtain voluntary compliance, Live Nation/Ticketmaster has failed to fully comply with PSI's requests, including refusing to produce certain documents critical to the Subcommittee's inquiry."

The Senate Judiciary Committee this summer held a hearing about Live Nation and the lack of competition in event ticketing's primary and secondary markets.

"I just want to dispel this notion that this is not a monopoly and then we can go from there about solutions," said Sen. Amy Klobuchar, D-Minn., at that hearing.

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Craig David has announced outdoor shows for summer 2024 in Margate, Warwick and Hitchin.

Bute Park, Cardiff

After the success of his first show in 2023 in Cardiff, Fisher returns in summer 2024

Forest Live

12/06 – 23/06

Forest Live is a major live music series held in our nation’s forest.

25/06 – 10/07

Irish singer-songwriter Hozier has confirmed the Unreal Unearth UK tour for December as well as summer shows for 2024

Jess Glynne

15/06/2024 – 09/08/2024

Jess Glynne will be heading out across the UK in summer 2024 for a series of live outdoor shows.

21/10/2023 – 24/08/2024

JLS head across the UK in summer 2024 for their Summer Hits Tour

Kew The Music

09/07 – 14/07/2024

Kew Gardens, London

Mika , Passenger , JLS

The annual week-long festival of picnic concerts is set in the stunning UNESCO World Heritage site, Kew Gardens in south west London is back for 2024!

Paloma Faith

03/04 – 22/06

Fusing vocal prowess with an inimitable sense of style

The Piece Hall, Halifax

American rock veterans Pixies are to bring their unmistakable and era-defining sound to Live at The Piece Hall, Halifax

Scarborough Open Air Theatre

Outdoor live music in 2024 right near the Yorkshire coast

Edinburgh Castle, Edinburgh

Celebrated Celtic rock band Skipinnish celebrate their 25th anniversary with a very special concert at Edinburgh Castle next summer.

Sounds of the City presents Jungle

Manchester, UK

Catch unmissable producer duo Jungle at Sounds of the City in July 2024

Rock legends Status Quo are heading back to the Yorkshire coast next summer for a headline show at Scarborough Open Air Theatre.

14/06 – 23/06

Sting has been announced as one of the first headliners for Forest Live shows in summer 2024.

The Reytons

Clifton Park, Rotherham

The Reytons are playing a homecoming gig next summer at Clifton Park, Rotherham.

Tom Grennan

Gunnersbury Park, London

Playing London’s Gunnersbury Park in August 2024 with special guests Blossoms.

Trentham Live

15/08/2024 – 18/08/2024

The Trentham Estate, Staffordshire

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Whether it’s your favourite band, an evening with friends, discovering new artists or the seventh show on the tour, we are your go-to home for all things live music.

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2024 Festivals

Camp Bestival Dorset

25/07 – 28/07/2024

Lulworth Castle, Dorset

The UK’s premiere family-friendly festival at Lulworth Castle in Dorset is back for 2024

Camp Bestival Shropshire

15/08 – 18/08/2024

Shropshire, UK

The nation’s favourite family festival returns to Shropshire

Creamfields 2024

22/08 – 25/08/2024

Daresbury Estate, Cheshire

Creamfields has blazed the trail for electronic dance events over the last 25+ years and cemented its position as one of the world’s leading music festivals.

06/06 – 17/06/2024

Bora Bora Ibiza-Malta, Malta

All roads lead to DLT Malta next summer, DLT have got another sensational experience in the sun planned with the best vibes, pool parties and 10/10 performances.

Gopuff delivers Wireless

12/07 – 14/07

Finsbury Park, London

Returning to Finsbury Park in 2024.

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Isle of Wight

20/06 – 23/06/2024

Newport, Isle of Wight

Barclaycard presents the Isle of Wight Festival returns from 20-23 June 2024.

26/07 – 28/07/2024

Henham Park, Suffolk

Duran Duran

One of the UK’s most beloved family-friendly festivals returns to Henham Park July 2024

Let’s Rock 2024

22/06/2024 – 13/07/2024

Leeds, Exeter, Southampton, and Shrewsbury

The UK’s most iconic retro festival series Let’s Rock have announced the dates of four of their festivals for 2024 for a celebration of all things pop and 80s.

Liquid Death presents Download XXI

14/06 – 16/06/2024

Donington Park, Derby

Queens Of The Stone Age, Fall Out Boy, Avenged Sevenfold

The UK’s ultimate rock and metal festival returns to Donington Park for 2024.

Leazes Park, Newcastle

Ben Hemsley , example

Lost Minds is back for 2024, returning to its home of Leazes Park in Newcastle to deliver the finest electronic artists and freshest sounds to the North East.

Lytham Festival

03/07 – 07/07/2024

Lytham St. Annes

2024 will see five nights of live music light up Lytham Green once again.

08/06 – 09/06/2024

Heaton Park, Manchester

The largest metropolitan music festival in the UK, Parklife is held at Manchester’s Heaton Park.

Reading & Leeds

23/08 – 25/08/2024

Richfield Avenue, Reading and Bramham Park, Leeds

Don’t miss this legendary pair of music festivals that share the same bill when the return for the late summer bank holiday weekend in 2024.

Standon Calling 2024

Standon, Hertfordshire

The UK’s favourite family festival, Standon Calling, will return in 2024 on 25-28 July with epic music, arts, food & more!

The Cambridge Club Festival

07/06 – 09/06/2024

Childerley Orchard, Cambridge

The Cambridge Club returns for 2024 for another feel-good festival celebration of Music, Arts & Culture.

The Great Escape

15/05 – 18/05/2024

THE festival for new music is back May 2024 with Faye Webster taking to the stage for the Friday Spotlight show.

12/07 – 14/07/2024

Glasgow Green, Scotland

TRNSMT returns to Glasgow Green July 2024!

King Gizzard & The Lizard Wizard

Brockwell Park’s leftfield indie, post punk & electronica offering, Wide Awake is back with a triumphant line up for 2024.

01/08 – 04/08/2024

Cornbury Park, Oxfordshire

Wilderness returns to Cornbury Park, Oxfordshire from 1 – 4 August for a weekend of escapism, high jinks and wholesome hedonism. This is the place where you can be who you want to be. Step in, explore and indulge your wild side.

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ABBA Voyage – Now Extended

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Alton Towers Resort

Coming soon

BBC Earth Experience

Chessington World Of Adventures Resort

Phantom Peak

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Find the best live entertainment near you this summer with our dedicated city guides

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Ticketmaster’s Summer guide is dedicated to bringing you the best events for summer 2024 including outdoor shows, festivals, concert series, stadium gigs and more. Whether you’re looking for the biggest acts in the world, stadium fillers, festival headliners and more, we’ve got you covered.

Our Summer hub is designed to help you find the best live entertainment happening in Summer 2024, whatever your location, tastes, budget or time-frame, with tickets on sale now.

Get ready to groove to the hottest beats and melodies under the sun. Whether you’re a fan of rock, pop, jazz, or hip-hop, our guide has you covered with a curated selection of the most electrifying live music events happening in [Location] this summer. From legendary headliners to emerging talents, we’ve scoured the city to bring you a lineup that promises unforgettable summer nights. Discover concert dates, venues, ticket information, and more, all in one place. Don’t miss out on the music extravaganza of the season – plan your summer concert experience with us today!

With events happening all across the UK in summer 2024, just use our city filter to find the right event near you including shows in London, Manchester, Cardiff and Glasgow.

Simply select one of the events listed in our Summer guide and follow the booking process.

restrictions may apply to events throughout the summer. Please check your event’s terms and conditions as well as the event website for more information.

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Taylor Swift Eras Tour tickets are fetching more than $20,000

By Megan Cerullo

November 18, 2022 / 3:15 PM EST / MoneyWatch

Diehard Taylor Swift fans are paying through the nose to secure tickets to her "Eras Tour" concerts through resellers after Ticketmaster's site crashed during a presale period . The live concert and ticketing company subsequently canceled a general public sales period that was meant to begin Friday, generating bad blood between the concert behemoth and Swifties, as the pop artist's fans are known.

On Friday, ticket exchange and resale company Vivid Seats was selling prime tickets for as much as $8,253. Ticket reseller Stubhub listed tickets to Taylor Swift "Eras Tour" events for as much as $6,300 per ticket to some shows, for seats close to the stage. One Twitter user spotted tickets being resold for a whopping $22,500 each via StubHub.

These are current top prices for Taylor swift @ Gillette Stadium in Boston…I’m speechless. Was trying for *at least* nosebleeds with “obstructed views” for her birthday, will maybe settle for a live stream & t-shirt (if it’s under $200 total) 🥺🤣🤷‍♂️ pic.twitter.com/IFXqJjqmCt — c.knight ✊️ (@nh_cknight) November 17, 2022

Indeed, ticket prices on the secondary market rose 13% after Ticketmaster announced the cancellation of sales to the general public, according to TicketIQ, another ticket resale and exchange platform.

Tickets are pricier than previous tours

Eras Tour tickets are being resold for more than 10 times the cost of tickets to concerts that were part of Swift's earlier tours, according to TicketIQ's tracker. The average price of a ticket for sale on the secondary market is $2,424.

That's a function of high demand and low supply. Fewer tickets have been released on the secondary market compared to earlier tours. This suggests that Ticketmaster did a decent job getting tickets into the hands of true fans as opposed to scalpers.

"Everyone has been bashing Ticketmaster, but the flip side of that is that this 'Verified Fan' product really kept brokers out, and there are very few tickets being resold compared to her past tours," said TicketIQ founder and president Jesse Lawrence.

The average list price for a ticket to shows on her last tour in 2018 was $157, according to the TicketIQ. In 2015, tickets to "The 1989 World Tour" concerts were resold for an average of $245.

On average in the resale market, there are fewer than 1,000 tickets available to each Eras Tour concert, compared to the up to 9,000 tickets that were resold to each of the shows on the singer's earlier tours, according to TicketIQ.

At an average of $3,622 a piece, the priciest tickets being sold are for Swift's concert at MetLife stadium in East Rutherford, New Jersey.

"Demand is off the charts, and Ticketmaster was actually able to get more tickets into the hands of fans. For everyone complaining they didn't get tickets, someone did get tickets," Lawrence said. "There's just not a lot of resale. Everyone who bought tickets is actually using them — they didn't buy them to resell them."

"I had sticker shock at first"

Minah Oh, a single mom and film festival programmer from Massachusetts, said she visited Ticketmaster's website the day tickets went on sale but immediately encountered problems. She ended up at StubHub, where tickets to a May 20 concert at Gillette Stadium in Foxborough, Massachusetts, were selling for upwards of $900.

"I had sticker shock at first, but I knew I would never be able to get them through Ticketmaster," she told CBS News.

She was eyeing three tickets for herself and her two children that she plans to give them for Christmas. She ended up spending just over $1,000 per ticket.

"I knew prices would be crazy expensive but when I logged onto StubHub, they blew my mind," she said. "But this is iconic, and I want my kids to have that experience."

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News streaming to discuss her reporting.

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Best concert ticket sites 2023: Our pick of the finest online ticketing agencies for live music and beyond

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